• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Jon is very professional and very dedicated to his clients. ......”

Feb 22,2018
Minithumbup
Danielle
By: 'Marie'
Feb 22,2018
0 people found
this helpful
Jon is very professional and very dedicated to his clients. He goes the extra mile to meet the needs of his clients...
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Was this helpful? Yes
By: Jon
Feb 22, 2018
View all comments (1)
Thank you so much Marie for your lovely comments, wishing you all the very best in your stunning new home! :) ...

“My experience with Crosskeys so far has been very pleasant. ......”

Feb 22,2018
Minithumbup
Carol
By: 'Alexandra'
Feb 22,2018
0 people found
this helpful
My experience with Crosskeys so far has been very pleasant. Steve has been very helpful in helping to let my house and get it to the standard needed for letting. Megan has also been very helpful in her emails and communication. I can't fault the ...
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Comment on agent fees
Fees not taken yet so hard to have a opinion as of today.
Was this helpful? Yes
By: Megan Gilmour
Feb 22, 2018
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Hi Alexandra, I'm happy we could help you rent out your home, we hope you have a lovely time away! All the best Megan, Carol and Steve. ...

“I am a tenant of Cross Keys and have found ......”

Feb 20,2018
Minithumbup
Carol
By: 'Stephanie Lia White'
Feb 20,2018
0 people found
this helpful
I am a tenant of Cross Keys and have found that the customer experience is first class. Megan has gone over and above for us. I would definitely recommend to others from this!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Megan Gilmour
Feb 20, 2018
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Hi Stephanie! Thank you very much for your lovely comments, both myself and Carol really appreciate your feedback. ...

“Professional, efficient, reassuring and friendly service throughout. House was always ......”

Feb 20,2018
Minithumbup
Danielle
By: 'Jodi Trask- Moulding'
Feb 20,2018
0 people found
this helpful
Professional, efficient, reassuring and friendly service throughout. House was always in very safe hands on viewings. Recommend them to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Feb 20, 2018
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Thank you so much Jodi for your kind review! It is greatly appreciated! ...

“From start to finish I have been very impressed by ......”

Feb 18,2018
Minithumbup
Daniel Moore
Danielle
By: 'Andrea Magill'
Feb 18,2018
0 people found
this helpful
From start to finish I have been very impressed by the professionalism and friendly customer service provided by Jon, Daniel and also the lovely Danielle.. The communication was excellent and also the team were flexible and accomodating as Im based in London so they had ...
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Comment on agent fees
No fees as I was a Purchaser
Was this helpful? Yes
By: Danielle
Feb 19, 2018
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Thank you so much for your kind review. It was a pleasure to meet you. I wish you the best of luck with everything and I hope to speak with you soon :) ...

“Thank you to Jon, Steve and Daniel for their help ......”

Feb 12,2018
Minithumbup
Daniel Moore
By: 'Bob'
Feb 12,2018
0 people found
this helpful
Thank you to Jon, Steve and Daniel for their help in selling my house. The process was by far not smooth thanks to belligerant solicitors however I feel Cross Keys did everything they could for me....
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Comment on agent fees
Very fair and competitive
Was this helpful? Yes
By: Jon
Feb 12, 2018
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Thank you for your kind review Bob, wishing you all the very best for the future! ...

“I recently sold my property through crosskeys, John was very ......”

Feb 08,2018
Minithumbup
Danielle
By: 'Lloyd F'
Feb 08,2018
0 people found
this helpful
I recently sold my property through crosskeys, John was very helpful in all areas of the sale and was always at the end of the telephone if I had any questions. I would highly recommend the company to family or friends....
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Comment on agent fees
Very reasonable and competitive for the quality service
Was this helpful? Yes
By: Jon
Feb 10, 2018
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Thank you Lloyd for your kind review, wishing you all the best for the future! ...

“Great experience with everyone I dealt with at Cross Keys ......”

Feb 07,2018
Minithumbup
Rob
By: 'Tristan'
Feb 07,2018
0 people found
this helpful
Great experience with everyone I dealt with at Cross Keys Stoke. This was a difficult transaction for many reasons but the staff did everything they could to keep things running smoothly. I'd like to thank Rob, Tom, Jack and Nicola for all their hard work. ...
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Was this helpful? Yes
By: rob
Feb 28, 2018
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Thanks Tristan, it's been a pleasure dealing with you, best of luck in your new home! ...

“Well done, Cross Keys, once again, for finding us a ......”

Feb 03,2018
Minithumbup
By: 'AG/DG East Devon'
Feb 03,2018
0 people found
this helpful
Well done, Cross Keys, once again, for finding us a tenant quickly and competently coping with all the paperwork entailed. Megan was patient and courteous throughout, a delight to deal with....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Megan Gilmour
Feb 05, 2018
View all comments (1)
Hi Anne, thank you for your kind words. I look forward to hearing from you again in the future. ...

“All of the staff at Cross Keys office in Stoke ......”

Feb 03,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Highly recommended! Happy customer!'
Feb 03,2018
0 people found
this helpful
All of the staff at Cross Keys office in Stoke were excellent throughout the sale of my property. They were easy to communicate with; they kept me informed throughout the process, right up to the successful sale; the quality of the photos that were taken ...
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Comment on agent fees
The estate agent provided excellent value for money.
Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thanks for your kind words! ...

“I had four viewings with Nicky today and found her ......”

Feb 03,2018
Minithumbup
By: 'Paul'
Feb 03,2018
0 people found
this helpful
I had four viewings with Nicky today and found her honest and open to deal with. I understand that she is new to the estate agent business but her attitude bodes very well for the future! Thanks Nicky....
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Was this helpful? Yes
By: Nicky
Feb 08, 2018
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Hi Paul, Thank you for your kind words, I hope that everything goes smoothly with your purchase. ...

“Highly recommend cross keys, very helpful at every stage of ......”

Feb 02,2018
Minithumbup
Steve
By: 'H.M.Benham'
Feb 02,2018
0 people found
this helpful
Highly recommend cross keys, very helpful at every stage of the process renting our first home together. Big thanks to all especially Megan and Steve at the Mannamead Plymouth branch. Would not hesitate to recommend to anyone wanting to rent a property....
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Comment on agent fees
Very reasonble fees
Was this helpful? Yes
By: Megan Gilmour
Feb 05, 2018
View all comments (1)
Hi Helen! Thank you very much for your lovely comments. All the best in your new home. ...

“A great service from start to finish. Rob and Tom ......”

Jan 29,2018
Minithumbup
Rob
By: 'Mark S'
Jan 29,2018
0 people found
this helpful
A great service from start to finish. Rob and Tom have done an excellent job during my sale. I don't live in the UK so couldn't be on hand but they made me feel totally relaxed about every stage of the process from valuation to ...
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Comment on agent fees
Very reasonable fees. Very upfront with no hidden extras.
Was this helpful? Yes
By: Tom
Jan 30, 2018
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Thank you very much Mark. We appreciate your comments wish you the best of luck in the future. ...

“Currently selling our house through Cross Keys and can only ......”

Jan 24,2018
Minithumbup
Rob
By: 'K & C - Keyham'
Jan 24,2018
0 people found
this helpful
Currently selling our house through Cross Keys and can only leave totally positive comments. We really are so impressed with the friendliness and professionalism of all at Cross Keys especially Rob and Tom who we dealt from valuation stage. Nothing is too much trouble and ...
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you very much for your kind comments, it was our pleasure. All of us at Cross Keys wish you the best. ...

“I cannot recommend Cross Keys highly enough, the whole team ......”

Jan 24,2018
Minithumbup
Carol
By: 'Keith Jenkins'
Jan 24,2018
1 people found
this helpful
I cannot recommend Cross Keys highly enough, the whole team are great in particular Megan & Carol who are both prompt in dealing with any issue in a very positive professional manner. Thank you all Keith Jenkins...
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Comment on agent fees
good value
Was this helpful? Yes
By: carol huxham
Jan 24, 2018
View all comments (1)
Thank you so much for your positive comments from Megan and Carol ...

“I would strongly recommend Cross Keys as they have been ......”

Jan 23,2018
Minithumbup
Rob
By: 'Tom'
Jan 23,2018
0 people found
this helpful
I would strongly recommend Cross Keys as they have been very straightforward to deal with and provided quick responses to all enquiries throughout the purchase of my property. I have mainly dealt with Rob Down and he has been really helpful through each stage of ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi Tom, Thanks for your kind words and hope you settle in well to your new home. ...

“Great support, help and information, especially as we were 200 miles ......”

Jan 23,2018
Minithumbup
Rob
By: 'Northeske street'
Jan 23,2018
0 people found
this helpful
Great support, help and information, especially as we were 200 miles away. The whole team were very prossional and friendly....
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Comment on agent fees
Standard
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you for your comments, we're pleased the whole transaction went smoothly for you. If we can ever be of service again please do not hesitate to get in touch! ...

“After an abortive sale with another estate agent, I terminated ......”

Jan 20,2018
Minithumbup
Steve
By: 'Ian Stidston'
Jan 20,2018
0 people found
this helpful
After an abortive sale with another estate agent, I terminated a sole agency agreement and transferred to Cross Keys. From the get go Steve Jones and Jon Curtis were positively engaged and another offer was soon in the pipeline. Despite the frustrations that dogged the ...
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Comment on agent fees
Good. The fee was negotiated and agreed upfront.
Was this helpful? Yes
By: Jon
Jan 20, 2018
View all comments (1)
Thank you Ian for taking the time to write such a lovely review, wishing you all the very best for the future from myself, Steve and the rest of the team! ...

“Very pleased with how things have gone house sold within 10 ......”

Jan 19,2018
Minithumbup
Rob
By: 'Sandie and Bill'
Jan 19,2018
0 people found
this helpful
Very pleased with how things have gone house sold within 10 days .Could not be happier with the service thanks Cross Keys....
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Comment on agent fees
Not bad there were cheaper but not sure whether we would of got the service.
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi both, Thanks for the kind words and hope all went well with the move and that you enjoy your new place! ...

“I bought my flat from Cross Keys and was very ......”

Jan 18,2018
Minithumbup
By: 'Lyn Barrett'
Jan 18,2018
0 people found
this helpful
I bought my flat from Cross Keys and was very happy with the service I was given then. This is the first agency that has kept me up to date with customer reviews via email so it is easy to address any issues refer back ...
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Comment on agent fees
good
Was this helpful? Yes
By: Nicky
Jan 30, 2018
View all comments (1)
Hi Lyn, thank you for your kind review, hope all goes well with your move! ...

“very friendly team ,very helpful&reliable agents sold our flat ......”

Jan 17,2018
Minithumbup
Jack Merriott MNAEA
By: 'tarek hussein'
Jan 17,2018
0 people found
this helpful
very friendly team ,very helpful&reliable agents sold our flat very quickly always on time polite and helpful,estate agent you can trust many thanks to Jack merriott ,tom Duncan and other team at stoke office for the excellent service...
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Comment on agent fees
good
Was this helpful? Yes
By: Jack
Jan 17, 2018
View all comments (1)
Thank you so much for your kind words. We hope you settle in to your new place quickly and wish you well for the future. ...

“Craig was absolutely great how he handled my sale . I ......”

Jan 17,2018
Minithumbup
Craig
By: 'Carolesmith'
Jan 17,2018
0 people found
this helpful
Craig was absolutely great how he handled my sale . I would recommend this estate agent very highly.i was dealt with the utmost professionalism and would like to say thank you to Johanthan as well....
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Comment on agent fees
Good
Was this helpful? Yes
By: Craig Duncan
Jan 18, 2018
View all comments (2)
I hope you have many happy years in your new home Carole! ...

“I haven recently bought my first property through Crosskeys and ......”

Jan 17,2018
Minithumbup
Danielle
Daniel Moore
By: 'Butch'
Jan 17,2018
0 people found
this helpful
I haven recently bought my first property through Crosskeys and they've been really helpful throughout. Dan showed me the house and was really kind and informative and Danielle showed us around the 2nd time and she was great too! Thank you to all the team...
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Comment on agent fees
I was a buyer so don't know
Was this helpful? Yes
By: Danielle
Jan 18, 2018
View all comments (2)
Thank you very much for your review. I hope that you enjoy your new home. ...

“Very pleasant, professional and efficient staff. A credit to the ......”

Jan 17,2018
Minithumbup
Carol
By: 'F Goudy'
Jan 17,2018
0 people found
this helpful
Very pleasant, professional and efficient staff. A credit to the agency. Pulled out all the stops to get me into the property, for which I am truly grateful. Can't recommend them highly enough. Thank you Megan and Carol. You made my transition so much smoother....
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Comment on agent fees
Excellent value.
Was this helpful? Yes
By: Megan Gilmour
Jan 17, 2018
View all comments (1)
Hi, Thank you very much for your lovely comments! Carol and I are always more than happy to help. ...

“Absolutely fist rate service from start to finish. After sending ......”

Jan 17,2018
Minithumbup
By: 'Mrs L H'
Jan 17,2018
0 people found
this helpful
Absolutely fist rate service from start to finish. After sending me my property particulars to check, property was immediately listed for sale at a price I never expected to receive, however I did, so their expertise and knowledge of that area of the market is ...
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Comment on agent fees
Excellent and certainly better than other quotes I had received
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi Linda, Thanks for your kind words! ...

“First time using an agency to rent a property. Can ......”

Jan 15,2018
Minithumbup
By: 'Hannah'
Jan 15,2018
0 people found
this helpful
First time using an agency to rent a property. Can safely say very professional and great communication throughout the process which puts you at ease with what can be a very stressful time....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Megan Gilmour
Jan 15, 2018
View all comments (1)
Hi Hannah, thank you very much for your kind comments, wishing you all the best in your new home! ...

“Having worked with Cross Keys on various projects for over 6 ......”

Jan 11,2018
Minithumbup
By: 'Clay Knight'
Jan 11,2018
0 people found
this helpful
Having worked with Cross Keys on various projects for over 6 years, I have always found their service to be first class. All payment related dealings are very professional and very fast. All queries are answered fully and they have never let me down in any ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jan 11, 2018
View all comments (1)
Thank you Clay for your kind review, its great to hear such positive comments! ...

“A very helpful estate agent with a lot of knowledge ......”

Jan 09,2018
Minithumbup
By: 'One of the best'
Jan 09,2018
0 people found
this helpful
A very helpful estate agent with a lot of knowledge on the selling my property.gave me just the right information and the right price validation sold my property within 5 weeks of it going on the market....
read full review
Comment on agent fees
A very competitive selling free
Was this helpful? Yes
By: Jon
Jan 09, 2018
View all comments (1)
Thank you so much for your kind review, it is very much appreciated! ...

“Cross Keys were responsive, courteous and communicative during our purchase ......”

Jan 08,2018
Minithumbup
By: 'N Bannister'
Jan 08,2018
0 people found
this helpful
Cross Keys were responsive, courteous and communicative during our purchase through them. I didn't think that they were exceptionally knowledgeable or useful during our viewings of the house. But the vendor was present so this may have had an impact, and during our search we ...
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Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you for your review Mr Bannister, your feedback is most appreciated and I can only apologize that my colleague who you viewed the property with wasn't as informative as you would have preferred, we will make sure to improve this for future viewings! Wishing you all the very best in your lovely new home! ...

“We found Jon to be very professional,friendly and efficient. ......”

Jan 07,2018
Minithumbup
By: 'Frank gosling'
Jan 07,2018
0 people found
this helpful
We found Jon to be very professional,friendly and efficient. His photographs and house description we felt was what sold our house so quickly. In fact everyone in the office was very helpful....
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Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you Frank for your kind review, it was an absolute pleasure to help with the sale of your lovely house and I hope you and Diane will be very happy in your nice new home! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 0 64 2 373 4 217 2 28 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(343)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(423)


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