• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Dec 06,2017
Minithumbup
Daniel Moore
By: 'Gareth'
Dec 06,2017
1 people found
this helpful
Dan was very professional throughout the process and was very friendly and polite. Dan was happy to answer questions and gathered further information from the seller when he didn't have this to hand....
read full review
Was this helpful? Yes
By: Daniel
Dec 21, 2017
View all comments (1)
Thank Gareth for the kind words. I wish you all the happiness in your new home. ...
Nov 29,2017
Minithumbup
Craig
By: 'Lynda Benson'
Nov 29,2017
0 people found
this helpful
All staff at this branch were extremely helpful at all times. Jon was professional from start to finish, always keeping me informed of everything that was happening. Both he and Craig took any concern I had seriously and dealt with it immediately. Jon always gave ...
read full review
Comment on agent fees
Fees were extremely reasonable and competitive with other agents
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you Lynda for your lovely review, I'm glad to hear that we made your sale as easy as possible... wishing you all the best for the future! ...
Nov 29,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Deb'
Nov 29,2017
0 people found
this helpful
absolutely Brilliant estate agents - informative passionate and absolutely know their stuff. highly recommended, kept me updated throughout the process of buying my property...
read full review
Comment on agent fees
n/a as I bought a property not sold one
Was this helpful? Yes
By: Jack Merriott
Nov 30, 2017
View all comments (1)
Thank you Debbie, It was a pleasure. I hope you will be very happy in your new home. ...
Nov 29,2017
Minithumbup
By: 'Charlotte&Perry'
Nov 29,2017
0 people found
this helpful
John has helped us tremendously after an unpleasant experience with a previous estate agent. Very friendly and on time always, answered all of our questions and kept us informed all the way through the process. We will use crosskeys again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you Charlotte & Perry for your lovely review, I hope you will be very happy in your lovely new home and I look forward to giving you the keys on Monday! ...
Nov 28,2017
Minithumbup
Daniel Moore
By: 'Simon Cross'
Nov 28,2017
0 people found
this helpful
Great service from the initial valuation until completion happened last week. Lots of communication from Jon and his team and most importantly no "hard sell" like I had from the 2 corporate agents that I invited out to value the property. I also took ...
read full review
Comment on agent fees
Very competetive
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you so much for your kind review, I'm pleased to hear such positive words about myself and our team! ...
Nov 14,2017
Minithumbup
Craig
By: 'Jon'
Nov 14,2017
0 people found
this helpful
Fantastic service,from the beginning What should have been a simple transaction,no chain,did not prove simple! jon and Craig were wonderful,kept me in touch,and were just SO helpful I do not live in Plymouth,Jon did the viewings and kept me ...
read full review
Was this helpful? Yes
By: Jon
Nov 15, 2017
View all comments (1)
Thank you so much for such a lovely review, I am so pleased that you have found our service to be fantastic and I would like to wish you all the best for the future! ...
Nov 13,2017
Minithumbup
Jack Merriott MNAEA
By: 'Sean M'
Nov 13,2017
0 people found
this helpful
From my very first enquiry the service I received was First Class. Every single interaction with the staff of Cross Keys was a pleasurable experience. The attention to detail was of particular note, I even received a phone call from the office to tell me ...
read full review
Comment on agent fees
Very competitive and excellent value and service for money.
Was this helpful? Yes
By: Jon
Nov 13, 2017
View all comments (1)
Thank you so much Sean for your lovely review, I'm delighted to hear that you are so happy with our service! ...
Nov 13,2017
Minithumbup
Megan Gilmour
By: 'Angela'
Nov 13,2017
0 people found
this helpful
We have been using Crosskeys for over 3 years and the service we have received from the Mannamead team and in particular Carol and Jake has been consistently excellent. Earlier this year our tenants moved out and Megan took over as our liaison with Crosskeys and ...
read full review
Comment on agent fees
Value for money and the peace of mind they bring us
Was this helpful? Yes
By: Megan Gilmour
Nov 14, 2017
View all comments (1)
Hi Angela! thank you from the whole team, we really appreciate your kind comments and hope your new tenants will be happy in their new home. ...
Nov 11,2017
Minithumbup
Craig
By: 'Happy Client'
Nov 11,2017
0 people found
this helpful
Professional and knowedgable of area and property type I was looking to sell. Enthusiastic without the unnecessary flannel. Polite and courteous. Emails and telephone calls dealt with in a tinely manner. Office staff friendly, helpful and equally up to speed with the day to day ...
read full review
Comment on agent fees
Fair and competitive.
Was this helpful? Yes
By: Jon
Nov 11, 2017
View all comments (1)
Thank you so much for your kind review, I'm delighted to hear such good things about our service! You had a lovely property which was a pleasure to help sell... wishing you all the very best for the future! ...
Nov 08,2017
Minithumbup
By: 'Deb Hinchcliffe'
Nov 08,2017
0 people found
this helpful
Thank you so much to you and your team for the professional help, advice and support during the recent sale of Hinton Court. I knew it would never be easy but thankfully due to Crosskeys dogged determination we eventually achieved a sale albeit after a ...
read full review
Comment on agent fees
The fee was fair as a vendor and the agent earnt every penny.
Was this helpful? Yes
By: Jon
Nov 08, 2017
View all comments (1)
Thank you so much Debs for your lovely review, it really does mean a lot to myself and the rest of the team here in the Mannamead Office. Wishing you all the best for the future and you know where we are if you ever need us! ...
Nov 08,2017
Minithumbup
Steve
Megan Gilmour
By: 'Daniel'
Nov 08,2017
0 people found
this helpful
I bought my house over four years ago from Cross Keys Estates and had a great service, and when deciding to rent the property out, to faciltate a relocation for work, I knew that I would be in safe hands the second time around. Cross ...
read full review
Comment on agent fees
Cross Keys Estates charge fair fees - Fees were at/below what I expected, and were reasonable to both landlord and tenant.
Was this helpful? Yes
By: Megan Gilmour
Nov 09, 2017
View all comments (1)
Thank you very much for your lovely comments! on behalf of myself, Steve, Carol and Jake we thank you for using Cross Keys Estates and look forward to continuing our ongoing relationship with you. ...
Nov 07,2017
Minithumbup
By: 'Jane Lloyd'
Nov 07,2017
0 people found
this helpful
Excellent service from cross Keys. John was particularly helpful and always returned my calls and dealt with any issues or questions I had along the way. My stress level was kept low as everyone at this branch was very helpful and easy to talk to. ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Jon
Nov 08, 2017
View all comments (1)
Thank you so much Jane for your kind review, I hope you will be very happy in your new home! ...
Nov 06,2017
Minithumbup
Daniel Moore
By: 'Carol Ager'
Nov 06,2017
0 people found
this helpful
We have nothing but good things to say about Crosskeys at Mannamead. They have made selling our property so easy,we've not had to worry about anything they have done it all. Their fees are more than fair too....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 07, 2017
View all comments (1)
Thank you so much Carole for taking the time to write us a review, I am delighted to hear such good things about our team! Wishing you all the best for the future! ...
Nov 03,2017
Minithumbup
By: 'Anthony ex londoner'
Nov 03,2017
0 people found
this helpful
Without these guys help my dream move would be dead went above and beyond to get my family to Devon top quality estate agents please use them and jack is top guy with a warm approach many thanks to Craig also who kept us in ...
read full review
Comment on agent fees
Excellent reduced them for my move
Was this helpful? Yes
Nov 03,2017
Minithumbup
Megan Gilmour
By: 'Darren'
Nov 03,2017
0 people found
this helpful
This was my first time renting a property and both Jake and Megan have made the process really smooth and easy to understand. They have been extremely helpful and responded in a very timely manner to any questions or queries that I had. Would recommend ...
read full review
Was this helpful? Yes
By: Megan Gilmour
Nov 06, 2017
View all comments (1)
Thank you very much for your kind comments, all the best in your new home. ...
Nov 01,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Rosie'
Nov 01,2017
0 people found
this helpful
AMAZING! The staff at cross Keys are so helpful and supportive and make sure the whole process is as smooth as possible. Plus, they have 2 lovely border terriers that greet you when you walk through the front door. What more could you want? Best estate ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Nov 02, 2017
View all comments (1)
Thank you so much for your kind review. I am so glad that we were able to help your family start a new life down here in Plymouth. We hope the moving in goes smoothly. ...
Oct 30,2017
Minithumbup
Jack Merriott MNAEA
By: 'C. Ashton'
Oct 30,2017
0 people found
this helpful
Jack and Tom both provided me with very helpful advice and local knowledge when I initially approached them to buy a house. They were honest and did not push options that would not be interested in and I was thoroughly impressed with the overall service ...
read full review
Was this helpful? Yes
By: Jack Merriott
Oct 30, 2017
View all comments (1)
Thank you so much for your kind words, we do aim to be as helpful as possible and would strongly agree, being a local agent does mean we can offer the best advice and knowledge. I hope everything goes well with your purchase. ...
Oct 24,2017
Minithumbup
By: 'LAS'
Oct 24,2017
0 people found
this helpful
First used them to purchase a property earlier in the year and recently sold through them too - less than 6 weeks from offer to completion! Had viewings within hours of signing up. Love Jon's friendly and outgoing personality; couldn't recommend him enough. Thank ...
read full review
Comment on agent fees
On par with other Agents.
Was this helpful? Yes
By: Jon
Oct 24, 2017
View all comments (1)
Thank you so much Lynette for your kind review, I'm so pleased that the process has gone very smoothly and that you are happy with our service! Wishing you and your family all the very best for the future! ...
Oct 19,2017
Minithumbup
Daniel Moore
By: 'Jake'
Oct 19,2017
1 people found
this helpful
I initially advertised my property wth another agent in Plymouth and had the property on with them for quite a while but nothing came of it. Fortunately I recevied an email from Jon who had noticed my property on the market. I originally bought the ...
read full review
Comment on agent fees
Good - Competitive
Was this helpful? Yes
By: Jon
Oct 20, 2017
View all comments (1)
Thank you Jake for your kind review, I am pleased that you have found our service to be good the second time around as well! We always endeavor to have the best communication so your comments will be noted and we will be sure to get back to the perfect standard you received last time! ...
Oct 16,2017
Minithumbup
By: 'B. Baxter'
Oct 16,2017
0 people found
this helpful
During my property search, Cross Keys were the only estate agents who did not bombard me with irrelevant listings and who found me three properties exactly matching my search criteria to view. They were knowledgeable and helpful about the local area and the individual properties ...
read full review
Was this helpful? Yes
Oct 11,2017
Minithumbup
Megan Gilmour
By: 'MarkyMark'
Oct 11,2017
0 people found
this helpful
This was my first venture into renting and the team at Cross Keys made this an easy, relaxed one but done with a professional manner. With my initial viewing with Jake, I found his relaxed, honest but informative approach great and was instantly sold on ...
read full review
Comment on agent fees
Fees were competitive but reasonable, cheaper than a few other agents.
Was this helpful? Yes
Oct 01,2017
Minithumbup
By: 'Carolyn'
Oct 01,2017
0 people found
this helpful
Jon has been a dream to work with from start to finish. Pushing and pushing and pushing for viewings, updating us (or asking a colleague to do so) after every one, replying to phone calls/E-mails within minutes. I cannot thank him enough. I have ...
read full review
Comment on agent fees
We were able to negotiate to the fee we were prepared to pay. Having said that, I have noticed that fees are dropping even lower in other EAs, so there might well be room for further negotiation next time!
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Carolyn for taking the time to write a lovely review... I am delighted to have had the opportunity to sell the property for you and I look forward to the next one! ...
Oct 01,2017
Minithumbup
By: 'Pete Murphy'
Oct 01,2017
0 people found
this helpful
From viewing to completion the team at Cross Keys were very professional and excelled in all aspects of the sale. I first met with Jack and several other agents from various companies and I was very impressed with Jack's local knowledge and honest approach. ...
read full review
Comment on agent fees
Very competitive fees
Was this helpful? Yes
Sep 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr Darren Stockton'
Sep 29,2017
0 people found
this helpful
Cross keys estate agents made the selling of our house the most stress free experience it could be. We met with Jack for our initial meeting and he made us feel so at ease with the whole process. He outlined all the difficult terminology and ...
read full review
Comment on agent fees
Cross Keys estates agents fees were the most competitive in the city with no hidden extras. This was really appreciated as the whole process of house selling is very expensive. This low fee really helped us to put more money towards other costs.
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2017
View all comments (1)
It was a real pleasure, it seemed natural for us to help you with the sale as you bought it from us a your very first home. It was lovely to know that you started off the property ladder with us and we helped you on to the next step if it. We hope you will be happy in your new home. If you ever need us again in the future, you know where we are. Thank you for your kind words, they are truly appreciated by the whole team. ...
Sep 25,2017
Minithumbup
Daniel Moore
By: 'Mr S Watt's'
Sep 25,2017
0 people found
this helpful
The service we received from Cross Keys was excellent. All the staff were very professional, genuine and actually seemed to care about getting a good deal for us. They handled the whole process without any of the usual fuss and drama we've experienced with other ...
read full review
Comment on agent fees
In-line with the market
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Steve & Lydia for your kind words of praise for our team, we are delighted that you have found our services to be top quality and I hope you will be very happy in your beautiful new home! ...
Sep 25,2017
Minithumbup
By: 'Robyn'
Sep 25,2017
0 people found
this helpful
Brilliant estate agents for both sale and purchase. Jon and Phoebe were really helpful throughout both our transactions, quick to respond to emails and phone calls making the process really smooth for us. They acted throughout with our best interests first. Thank you!!...
read full review
Comment on agent fees
Fees for our sale were really reasonable, a lot lower than we were quoted by other local estate agents and they were worth every penny!!
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Robyn for such a lovely review, we hope that you and Jed enjoy your lovely new home! ...
Sep 06,2017
Minithumbup
By: 'Mark Riddell'
Sep 06,2017
0 people found
this helpful
Tom at Cross Keys has been very helpful indeed helping me to sell my house. Even when I had a problem with Solicitors, he helped to sort the problem out. Actually during the whole process of selling my house Tom of Cross Keys has been ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Chantell'
Aug 30,2017
1 people found
this helpful
Very efficient. Kept us informed constantly with progress and relevent updates. Very polite and well mannered. Very accommodating when arranging viewings....
read full review
Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, I hope you are enjoying your new home! ...
Aug 25,2017
Minithumbup
By: 'Kieran'
Aug 25,2017
1 people found
this helpful
Thank you to the team at Cross Keys for your help selling our flat, Phoebe particularly for chasing the solicitors and keeping us updated at all times!...
read full review
Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! ...
Aug 25,2017
Minithumbup
Daniel Moore
By: 'Paul'
Aug 25,2017
0 people found
this helpful
The team were friendly and welcoming. They kept me involved in the process with good communication throughout. It was a pleasure to deal with them. Thank you....
read full review
Comment on agent fees
Unknown as I was purchasing
Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you Paul for writing us a good review, it is greatly appreciated! I hope that Ben is enjoying his new home! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
64 0 57 2 339 4 194 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(298)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(388)


Book FREE Valuation

Agent logo