• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Sell online...”

Apr 06,2018
Minithumbdown
By: 'Disappointed'
Apr 06,2018
0 people found
this helpful
Decided to sell house through Estate Agent as I want a personal service. Although they sold my house quick the personal service lacked. I always had to call them either phone or email. Not once did I get a courtesy phone call to keep me ...
read full review
Comment on agent fees
Too much for the service they provided.
Was this helpful? Yes
By: Cross Keys Estates
Apr 06, 2018
View all comments (1)
Thank you for your comments, we are sorry to hear that you didn't find our services up to standard. We always strive to provide only the very best customer service so we can only assure you and our other clients that we will ensure to keep our service at the very highest level in the future. ...

“House Sale...”

Apr 06,2018
Minithumbup
Danielle
By: 'JM'
Apr 06,2018
0 people found
this helpful
The support given to us throughout our purchase was exceptional. Even when unforeseen issues arose during the sale the team were there to guide us through and re assure us. All in all the agents were professional during the whole process....
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Comment on agent fees
Agents fees were competitive.
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you for your lovely comments about our team, I'm so pleased to hear such good things about your experience with us! ...

“House Sale...”

Apr 06,2018
Minithumbup
Danielle
By: 'Nicki'
Apr 06,2018
0 people found
this helpful
Jon and the team at the Mannameed office were extremely helpful ensuring that all my questions were answered immediately. There was always someone to talk to whenever I phoned. They done a great job selling my house....
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Comment on agent fees
Very good.
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you Nicky for your kind review, I'm glad to hear that you've been pleased with our services. All the best! ...

“professional and friendly...”

Apr 06,2018
Minithumbup
Danielle
By: 'mr and mrs brown.'
Apr 06,2018
0 people found
this helpful
We found that Jon and Danielle at cross keys kept us informed at every stage of the sale. Delighted with the service and outcome. Many thanks....
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you so much for your lovely review, its great to hear such kind comments about our team! Wishing you all the very best for the future! ...

“Hassle free property purchase...”

Apr 03,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Gerry M'
Apr 03,2018
0 people found
this helpful
Nicky at Crosskeys Estates was a friendly and efficient contact from first to last. Even after completion she was there to help with last minute queries. Thank you, I love the flat....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Nicky
Apr 12, 2018
View all comments (1)
Thank you Gerry! I am glad you that you are happy with the flat! ...

“My flat sale...”

Apr 01,2018
Minithumbup
Jack Merriott MNAEA
By: 'Stoker'
Apr 01,2018
0 people found
this helpful
Couldn't fault Cross Keys. I would definitely use them again. Rob & Tom were really professional & helpful. Always on hand if I needed anything. My property was sold in less than 3 weeks....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Jack
Apr 02, 2018
View all comments (1)
Many thanks, it was a pleasure to deal with your sale and I'm so happy that it went through so smoothly. ...

“Great customer service throughout a smooth sale...”

Apr 01,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Mr and Mills'
Apr 01,2018
0 people found
this helpful
This was the first time we sold a property so we had little knowledge of the process. Throughout the process Rob and Jack kept us informed. Whenever we had a question they made time to answer it and made sure we understood. Rob was away ...
read full review
Comment on agent fees
Our home was sold very quickly in 1 day. We had a lot of contact at the beginning ie marketing and viewings bar that we had little contact just a couple of calls towards the end. The fee seemed ok.
Was this helpful? Yes
By: Jack
Apr 02, 2018
View all comments (1)
Many thanks for your kind review. It was our pleasure to deal with your sale. ...

“You're in safe hands!...”

Mar 31,2018
Minithumbup
Daniel Moore
By: 'S Roach'
Mar 31,2018
0 people found
this helpful
From the initial valuation through to completion date, the whole team at Cross Keys couldn't have been more helpful. A fantastic professional service where the agents kept in touch with me at all times, arranged viewings that worked around my calendar, provided feedback within 24 hours, ...
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Comment on agent fees
Competitively priced.
Was this helpful? Yes
By: Daniel
Apr 05, 2018
View all comments (2)
Thank you Sue for the encouraging comments and feedback. ...

“First class service...”

Mar 21,2018
Minithumbup
Carol
By: 'Tony & jo'
Mar 21,2018
0 people found
this helpful
My compliments to Carole and Megan for and job very well done, No fuss, just excellent service, well done to you both, Tony...
read full review
Comment on agent fees
Excellent service very professional committed staff
Was this helpful? Yes
By: Carol Huxham
Mar 21, 2018
View all comments (1)
Thank you for the lovely comments. Much appreciated. Carol and Megan ...

“Brilliant...”

Mar 16,2018
Minithumbup
Danielle
By: 'Carolyn'
Mar 16,2018
0 people found
this helpful
Non-stop updates by E-mail and/or phone. Nearly instant replies to queries. These two pulled out all the stops, and more. The best estate agents I have ever come across....
read full review
Comment on agent fees
Considering the amount of work they undertook the fees were reasonable, and in good comparison to others.
Was this helpful? Yes
By: Danielle
Apr 03, 2018
View all comments (1)
Thank you so much for your lovely review Carolyn. ...

“House Sale...”

Mar 15,2018
Minithumbup
Danielle
By: 'M & G'
Mar 15,2018
0 people found
this helpful
From our initial visit to the Mannamead Office it was apparent Jon had extensive local knowledge and his professionalism was representative of the company. The photos taken of our property were outstanding and I am sure this added to the amount of viewings we had. ...
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Comment on agent fees
Very reasonable, no complaints.
Was this helpful? Yes
By: Jon Curtis
Mar 22, 2018
View all comments (2)
Thank you for your wonderful review, I am pleased to hear such positive comments about myself and my team! Wishing you all the very best for the future! ...

“The guys at cross keys offered impeccable service from start ......”

Mar 14,2018
Minithumbup
Danielle
By: 'Andrew'
Mar 14,2018
0 people found
this helpful
The guys at cross keys offered impeccable service from start to finish. They kept us entirely in the loop with what was going on with the sale and acted efficiently as a go between us and the vendor. We are so pleased with our new ...
read full review
Comment on agent fees
Not able to comment
Was this helpful? Yes
By: Jon Curtis
Mar 22, 2018
View all comments (2)
Thank you so much for your lovely review Andrew, I hope you and Abbey will be very happy in your new home! ...

“Very helpful, kept me informed of what was happening when ......”

Mar 13,2018
Minithumbup
Danielle
By: 'Woolly'
Mar 13,2018
0 people found
this helpful
Very helpful, kept me informed of what was happening when required. Staff very helpful and responded to my queries promptly...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Danielle
Mar 16, 2018
View all comments (1)
Thank you very much for your kind review. We wish you all the best in your new home. ...

“Jon was an absolute god send when it came to ......”

Mar 11,2018
Minithumbup
Daniel Moore
By: 'Emma T'
Mar 11,2018
0 people found
this helpful
Jon was an absolute god send when it came to selling our property. He instantly won us over with the excitement he had about selling our house and couldn't wait to get started showing it off. He didn't push us to use cross keys as ...
read full review
Comment on agent fees
Absolutely deserve all the fees they ask for
Was this helpful? Yes
By: Jon Curtis
Mar 12, 2018
View all comments (1)
Thank you so much Emma for your lovely review, I hope you will be really happy in your new home and I can't wait to sell the next place for you! If its anything as beautiful as the last one it won't take long to sell! :) ...

“Nicky found me a wonderful property and helped me achieve ......”

Mar 09,2018
Minithumbup
Jack Merriott MNAEA
By: 'Lee Pare'
Mar 09,2018
0 people found
this helpful
Nicky found me a wonderful property and helped me achieve my goal of purchasing it. Thank you for all your help and can not wait to get moved in....
read full review
Was this helpful? Yes
By: Jade Shapcott
Jun 26, 2018
View all comments (1)
thanks for your review! ...

“I found Megan and Carol to be very helpful and ......”

Mar 08,2018
Minithumbup
Steve
By: 'Gravy Davy'
Mar 08,2018
0 people found
this helpful
I found Megan and Carol to be very helpful and quick to respond to any questions or concerns that I raised. They found me a tenant quickly and for the rental income that I required. Overall, I was very happy with the service provided by ...
read full review
Comment on agent fees
Reasonably priced from a landlords point of view
Was this helpful? Yes
By: Jon Curtis
Mar 09, 2018
View all comments (2)
Thank you Dave for your lovely comments, Steve and I are very grateful and we will continue to provide the best service for you! ...

“Danielle was incredibly helpful through the process of our purchase. ......”

Mar 08,2018
Minithumbup
Danielle
By: 'Sam Nankivell'
Mar 08,2018
0 people found
this helpful
Danielle was incredibly helpful through the process of our purchase. We had several issues with contact with our solicitors & she was the only person who kept us up to date with what was happening. Fantastic service....
read full review
Was this helpful? Yes
By: Danielle
Mar 08, 2018
View all comments (1)
Thank you Sam for your lovely review, it is most appreciated! I hope you have settled into your new home! :) ...

“I cannot fault the helpfulness and expertise from all the ......”

Mar 08,2018
Minithumbup
Danielle
By: 'Wood'
Mar 08,2018
0 people found
this helpful
I cannot fault the helpfulness and expertise from all the staff at the Mannamead Branch. However, Danielle went that extra mile for us on all occasions. She was polite, helpful and nothing was too much trouble. I would also like to add that their photographs ...
read full review
Comment on agent fees
Agents fee was cheaper than the joint agency we had it on with.
Was this helpful? Yes
By: Danielle
Mar 08, 2018
View all comments (1)
Thank you so much for your kind review, I am delighted that you are pleased with our services and wish you all the best for the future! . ...

“Jon came around to value my late Mother's property on ......”

Mar 08,2018
Minithumbup
Danielle
By: 'JL Green'
Mar 08,2018
0 people found
this helpful
Jon came around to value my late Mother's property on the Thursday, it was on the market 3 days later and sold the week after that following a number of offers from multiple interested parties! Cross Keys have been exceptional, I live 5 hours away from the ...
read full review
Comment on agent fees
Pleasantly surprised.
Was this helpful? Yes
By: Jon Curtis
Mar 09, 2018
View all comments (1)
Thank you so much Jane for your lovely comments, it really does mean a lot! Wishing you and all your family the very best for the future! ...

“We would like to thank Dannielle and John for all ......”

Mar 08,2018
Minithumbup
Danielle
By: 'Mike and Lyn.'
Mar 08,2018
0 people found
this helpful
We would like to thank Dannielle and John for all the hard work they did for us in selling our property we believe we had a first class service from them and kept us fully informed all the way through which was challenging for them ...
read full review
Comment on agent fees
We thought that the fees were very good.
Was this helpful? Yes
By: Jon Curtis
Mar 09, 2018
View all comments (1)
Thank you for your lovely comments for myself and Danielle, we are so pleased you are happy with the services provided and we hope you'll be very happy in your new home! :) ...

“I'm very thankful to all at cross keys helping me ......”

Mar 05,2018
Minithumbup
Danielle
By: 'Hannah'
Mar 05,2018
0 people found
this helpful
I'm very thankful to all at cross keys helping me to go through the process of buying my first home. They have been friendly, professionall, helpful and accommodating throughout the process. I genuine felt like they were happy for me, they new I loved the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I'm very thankful to all at cross keys helping me ......”

Mar 05,2018
Minithumbup
Danielle
By: 'Hannah'
Mar 05,2018
0 people found
this helpful
I'm very thankful to all at cross keys helping me to go through the process of buying my first home. They have been friendly, professionall, helpful and accommodating throughout the process. I genuine felt like they were happy for me, they new I loved the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I'm very thankful to all at cross keys helping me ......”

Mar 05,2018
Minithumbup
Danielle
By: 'Hannah'
Mar 05,2018
0 people found
this helpful
I'm very thankful to all at cross keys helping me to go through the process of buying my first home. They have been friendly, professionall, helpful and accommodating throughout the process. I genuine felt like they were happy for me, they new I loved the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Mar 06, 2018
View all comments (2)
Thank you Hannah for your lovely review! Wishing you all the very best for the future in your new home! ...

“Jon and Danielle were incredibly helpful and professional during the ......”

Mar 01,2018
Minithumbup
Danielle
By: 'Anna S'
Mar 01,2018
0 people found
this helpful
Jon and Danielle were incredibly helpful and professional during the whole process and were more than happy to help with answering and queries we had. I would not hesitate to recommend Cross Keys to anyone looking to buy or sell a property. Thank you to ...
read full review
Was this helpful? Yes
By: Danielle
Mar 07, 2018
View all comments (2)
Thank you so much for your review. Wishing you all the best in your new home! :) ...

“Jon has been amazing throughout the whole process of buying ......”

Mar 01,2018
Minithumbup
Daniel Moore
By: 'Ellie'
Mar 01,2018
0 people found
this helpful
Jon has been amazing throughout the whole process of buying our first home. Always quick to update up with any details of the property and quick to schedule viewings at our new home! Thanks again Jon, Very much appreciate it and we wish you all ...
read full review
Was this helpful? Yes
By: Jon
Mar 03, 2018
View all comments (2)
Thanks Ellie for your kind review! I'm pleased to hear such positive comments and I hope that you and Josh will be extremely happy in your beautiful new home! ...

“The sale of our property was not straightforward due to ......”

Feb 28,2018
Minithumbup
Rob
By: 'Doug & Ruth'
Feb 28,2018
0 people found
this helpful
The sale of our property was not straightforward due to it being shared ownership, but Rob, Tom and Nicky have kept us informed every step of the way, and as we live over 200 miles away have been most helpful and great at showing people around ...
read full review
Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thank you both for your kind words, best of luck with the sale! ...

“We have used Cross Keys on a couple of occasions ......”

Feb 28,2018
Minithumbup
Jack Merriott MNAEA
By: 'Amanda & Ian'
Feb 28,2018
0 people found
this helpful
We have used Cross Keys on a couple of occasions now. The team, Jack, Rob, Tom, Nicky and Jade never fail to get the job done. Seriously professional and proactive, they are always one step ahead, resolving issues and pushing the process forward to completion. ...
read full review
Comment on agent fees
Very reasonable agent fees.
Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thank you both for your kind words glad we got there in the end! ...

“thank you all at cross keys for finding me the ......”

Feb 28,2018
Minithumbup
By: 'veronica'
Feb 28,2018
0 people found
this helpful
thank you all at cross keys for finding me the perfect home, staff always available to assist , looking forward to my move next week, best wishes Veronica...
read full review
Comment on agent fees
na
Was this helpful? Yes

“Cross Keys agency has a very good service, Megan has ......”

Feb 26,2018
Minithumbup
By: 'Rafael Teixeira'
Feb 26,2018
0 people found
this helpful
Cross Keys agency has a very good service, Megan has been very helpful and attentive. They provided all information necessary on time. I'm very glad to be attended by this agency and I will recommend Cross Keys agency to my friends. Thank you very much ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Feb 26, 2018
View all comments (1)
Hi Rafael, thank you for your kind comments. Its good to hear you are settling in well to your new property! ...

“Myself and my partner rented our first ever property from ......”

Feb 23,2018
Minithumbup
Carol
By: 'Holly hannaford'
Feb 23,2018
0 people found
this helpful
Myself and my partner rented our first ever property from this agents and we couldn't of been happier with the help and support we received, Megan was in hand to help with any queries we had and sorted everything we needed very quickly, we also ...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Megan Gilmour
Feb 23, 2018
View all comments (1)
Hi Holly, thank you for your kind comments, glad to hear you are now settling in well! kind regards Carol and Megan. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 0 64 2 373 4 217 2 28 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(343)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(423)


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