• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
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    Stefan
  • Staff picture
    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jan 19,2018
Minithumbup
Rob
By: 'Sandie and Bill'
Jan 19,2018
0 people found
this helpful
Very pleased with how things have gone house sold within 10 days .Could not be happier with the service thanks Cross Keys....
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Comment on agent fees
Not bad there were cheaper but not sure whether we would of got the service.
Was this helpful? Yes
By: Rob
Feb 01, 2018
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Hi both, Thanks for the kind words and hope all went well with the move and that you enjoy your new place! ...
Jan 18,2018
Minithumbup
By: 'Lyn Barrett'
Jan 18,2018
0 people found
this helpful
I bought my flat from Cross Keys and was very happy with the service I was given then. This is the first agency that has kept me up to date with customer reviews via email so it is easy to address any issues refer back ...
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Comment on agent fees
good
Was this helpful? Yes
By: Nicky
Jan 30, 2018
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Hi Lyn, thank you for your kind review, hope all goes well with your move! ...
Jan 17,2018
Minithumbup
Jack Merriott MNAEA
By: 'tarek hussein'
Jan 17,2018
0 people found
this helpful
very friendly team ,very helpful&reliable agents sold our flat very quickly always on time polite and helpful,estate agent you can trust many thanks to Jack merriott ,tom Duncan and other team at stoke office for the excellent service...
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Comment on agent fees
good
Was this helpful? Yes
By: Jack
Jan 17, 2018
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Thank you so much for your kind words. We hope you settle in to your new place quickly and wish you well for the future. ...
Jan 17,2018
Minithumbup
Craig
By: 'Carolesmith'
Jan 17,2018
0 people found
this helpful
Craig was absolutely great how he handled my sale . I would recommend this estate agent very highly.i was dealt with the utmost professionalism and would like to say thank you to Johanthan as well....
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Comment on agent fees
Good
Was this helpful? Yes
By: Craig Duncan
Jan 18, 2018
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I hope you have many happy years in your new home Carole! ...
Jan 17,2018
Minithumbup
Danielle
Daniel Moore
By: 'Butch'
Jan 17,2018
0 people found
this helpful
I haven recently bought my first property through Crosskeys and they've been really helpful throughout. Dan showed me the house and was really kind and informative and Danielle showed us around the 2nd time and she was great too! Thank you to all the ...
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Comment on agent fees
I was a buyer so don't know
Was this helpful? Yes
By: Danielle
Jan 18, 2018
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Thank you very much for your review. I hope that you enjoy your new home. ...
Jan 17,2018
Minithumbup
Carol
By: 'F Goudy'
Jan 17,2018
0 people found
this helpful
Very pleasant, professional and efficient staff. A credit to the agency. Pulled out all the stops to get me into the property, for which I am truly grateful. Can't recommend them highly enough. Thank you Megan and Carol. You made my transition so much ...
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Comment on agent fees
Excellent value.
Was this helpful? Yes
By: Megan Gilmour
Jan 17, 2018
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Hi, Thank you very much for your lovely comments! Carol and I are always more than happy to help. ...
Jan 17,2018
Minithumbup
By: 'Mrs L H'
Jan 17,2018
0 people found
this helpful
Absolutely fist rate service from start to finish. After sending me my property particulars to check, property was immediately listed for sale at a price I never expected to receive, however I did, so their expertise and knowledge of that area of the market is ...
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Comment on agent fees
Excellent and certainly better than other quotes I had received
Was this helpful? Yes
By: Rob
Feb 01, 2018
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Hi Linda, Thanks for your kind words! ...
Jan 15,2018
Minithumbup
Megan Gilmour
By: 'Hannah'
Jan 15,2018
0 people found
this helpful
First time using an agency to rent a property. Can safely say very professional and great communication throughout the process which puts you at ease with what can be a very stressful time....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Megan Gilmour
Jan 15, 2018
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Hi Hannah, thank you very much for your kind comments, wishing you all the best in your new home! ...
Jan 11,2018
Minithumbup
By: 'Clay Knight'
Jan 11,2018
0 people found
this helpful
Having worked with Cross Keys on various projects for over 6 years, I have always found their service to be first class. All payment related dealings are very professional and very fast. All queries are answered fully and they have never let me down in any ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jan 11, 2018
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Thank you Clay for your kind review, its great to hear such positive comments! ...
Jan 09,2018
Minithumbup
By: 'One of the best'
Jan 09,2018
0 people found
this helpful
A very helpful estate agent with a lot of knowledge on the selling my property.gave me just the right information and the right price validation sold my property within 5 weeks of it going on the market....
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Comment on agent fees
A very competitive selling free
Was this helpful? Yes
By: Jon
Jan 09, 2018
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Thank you so much for your kind review, it is very much appreciated! ...
Jan 08,2018
Minithumbup
By: 'N Bannister'
Jan 08,2018
0 people found
this helpful
Cross Keys were responsive, courteous and communicative during our purchase through them. I didn't think that they were exceptionally knowledgeable or useful during our viewings of the house. But the vendor was present so this may have had an impact, and during our search ...
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Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you for your review Mr Bannister, your feedback is most appreciated and I can only apologize that my colleague who you viewed the property with wasn't as informative as you would have preferred, we will make sure to improve this for future viewings! Wishing you all the very best in your lovely new home! ...
Jan 07,2018
Minithumbup
By: 'Frank gosling'
Jan 07,2018
0 people found
this helpful
We found Jon to be very professional,friendly and efficient. His photographs and house description we felt was what sold our house so quickly. In fact everyone in the office was very helpful....
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Was this helpful? Yes
By: Jon
Jan 08, 2018
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Thank you Frank for your kind review, it was an absolute pleasure to help with the sale of your lovely house and I hope you and Diane will be very happy in your nice new home! ...
Jan 06,2018
Minithumbup
By: 'Mrs B'
Jan 06,2018
0 people found
this helpful
Great service, very professional and friendly. They sold my property very quickly with excellent technique from the photographs of the property to the dealing with buyers. Jon kept me informed throughout the whole sale from start to finish. I would recommend this estate agents one ...
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Comment on agent fees
Excellent fees.
Was this helpful? Yes
By: Jon
Jan 08, 2018
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Thank you so much for your lovely review, I am delighted that you are so happy with our services and I look forward to working with you again in the future! ...
Jan 06,2018
Minithumbup
Steve
By: 'Charlston'
Jan 06,2018
0 people found
this helpful
Crosskeys have dealt with our property letting portfolio for over 5 years and I am very happy with the service , price structure and attention to detail. On the very few occasions that any issue arises the robust management structure that exists within the company rolls out ...
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Comment on agent fees
Very fair agent fees
Was this helpful? Yes
By: Jon
Jan 08, 2018
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Thank you for your very kind review, it is great to hear such positive words about both our sales and letting team! ...
Jan 06,2018
Minithumbup
By: 'Susie'
Jan 06,2018
0 people found
this helpful
I found Jon to be very helpful, professional and honest during the sale of my house recently. He always went the extra mile and followed up would be purchasers after each viewing....
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Jon
Jan 08, 2018
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Thank you Sue for your kind review, I am delighted you feel positively about the service provided throughout your sale! All the best for the future! ...
Jan 05,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Jan B'
Jan 05,2018
0 people found
this helpful
Jack and Rob were the first port of call when we went into the branch to ask Cross Keys to sell our house. We went to them from a recommendation by a Friend. We were not dissapointed. All the staff are completley professional at all ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi Jan, Thanks for your kind words, its much appreciated. Glad you were happy with our service. ...
Jan 05,2018
Minithumbup
Daniel Moore
By: 'Angie&lin'
Jan 05,2018
0 people found
this helpful
Great team work, friendly and fantastic advice all the way through from start to finish, Always happy to advise help in any way what was possible, very approachable , thank you for everything...
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Comment on agent fees
very reasonable, better than most others
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you so much for your lovely review, I am delighted that we've have managed to make the process of selling your property a good one! ...
Jan 03,2018
Minithumbup
Craig
By: 'Sam'
Jan 03,2018
0 people found
this helpful
Very helpful through a purchase made difficult by solicitors. Plenty of advice and assurance all the way through the process. Very helpful and friendly team always willing to help....
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Comment on agent fees
Only used for purchase
Was this helpful? Yes
By: Craig Duncan
Jan 03, 2018
View all comments (1)
Thanks for the kinds words Sam. Thankfully the transaction finally came to an end before Christmas. Best wishes to you and may you have many happy years in the apartment ...
Jan 03,2018
Minithumbup
Megan Gilmour
Carol
By: 'Xueying'
Jan 03,2018
0 people found
this helpful
Megan and Carol have been very nice and helpful through the process of letting a flat to us. As foreigners, we had no clew how the letting normally goes. They were very friendly and responsive, with their help including Jake's, we got a home ...
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Was this helpful? Yes
By: Megan Gilmour
Jan 04, 2018
View all comments (1)
Hi Xueying, both myself and Carol thank you very much for your kind comments, we are glad to hear you are happy in your new home. ...
Dec 23,2017
Minithumbup
Rob
Daniel Moore
By: 'Caroline'
Dec 23,2017
0 people found
this helpful
Throughout the entire purchasing process, staff were informative, clear and very supportive; accommodating numerous visits to the property. Their expertise of the Plymouth housing markets and potential was exceptional. Thoroughly and wholeheartedly recommend to others....
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Comment on agent fees
N/A as purchaser
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Hi Caroline, Thanks for your kind words and best of luck with the refurbishment, look forward to seeing it when it's finished!!! ...
Dec 22,2017
Minithumbup
Danielle
By: 'Liz and Dave @ st judes'
Dec 22,2017
0 people found
this helpful
Excellent professional service with cross keys. Kept us up to date at every turn. Recommend a new mortgage advisor as ours was useless. Mortgage approved quickly. Moved in to a lovely new house all within 5 weeks. All before Christmas 2017. Jon a delight to deal with. ...
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Comment on agent fees
Only used for a purchase
Was this helpful? Yes
By: Jon
Dec 22, 2017
View all comments (1)
Thank you so much Liz & Dave for such a lovely review, I'm pleased to hear that you are happy with the outcome! Wishing you all the best in your new home and very happy christmas! ...
Dec 22,2017
Minithumbup
By: 'Elaine'
Dec 22,2017
0 people found
this helpful
I was impressed at the appraisal and signed up immediately. Useful feedback from viewings, kept well informed throughout. Negotiated a price I was happy with....
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Was this helpful? Yes
By: Jon
Dec 29, 2017
View all comments (1)
Thank you Elaine for your kind review, wishing you all the best for the future. ...
Dec 21,2017
Minithumbup
Megan Gilmour
By: 'Ken'
Dec 21,2017
0 people found
this helpful
My thanks to all the Crosskeys staff for their amazing help and support. I had no knowledge whatsoever of letting a property, but you have made the whole process very easy, and I would not hesitate to recommend you to anyone looking to rent-out a ...
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Comment on agent fees
Fees were entirely realistic, and great value considering the amount of work you have done for me.
Was this helpful? Yes
By: Megan Gilmour
Dec 21, 2017
View all comments (1)
Carol and I would like to thank you very much for your lovely review, it has been a pleasure looking after your property for the past few years! ...
Dec 20,2017
Minithumbup
Daniel Moore
By: 'Sue and Chris'
Dec 20,2017
0 people found
this helpful
Helpful and pleasant service. Always available. They found a reasonable number of prospective purchasers. Gave interesting feed back. Too many texts and reminders....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Thank you Sue & Chris for your kind review... ...
Dec 20,2017
Minithumbup
Carol
Megan Gilmour
By: '123'
Dec 20,2017
1 people found
this helpful
Best estate agents I have ever been with renting a property. Gutted to have to be moving to another agent . Carol was always up to date with everything and would always get a matter sorted as soon as one uccured . Megan is very sweet and ...
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Was this helpful? Yes
By: Megan Gilmour
Dec 20, 2017
View all comments (1)
Hi! Thank you very much for your nice comments. Carol and I will be sad to loose you as a tenant. Please feel free to contact us should you ever need to use our services in the future, all the best in your new home. ...
Dec 20,2017
Minithumbup
By: 'David Robinson'
Dec 20,2017
0 people found
this helpful
Jon and the rest of the team really made the selling process so easy and practically stress free. What should have been a quick and easy sale turned into something of a problematic sale that Jon was completely of top of from the day he ...
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Comment on agent fees
Great price, absolutely worth the money for the service I received.
Was this helpful? Yes
By: Jon
Dec 21, 2017
View all comments (1)
Thank you so much Dave for your kind review, I'm pleased to hear you are so happy with our service! I look forward to working with you again in the new year! ...
Dec 20,2017
Minithumbup
Rob
By: 'Mike'
Dec 20,2017
0 people found
this helpful
Rob's enduring optimism and enthusiasm about a quick sale was borne out by completion in a matter of weeks. Rob showed respect to the tired house as a longstanding family home with excellent development potential, emphasising its size and period features. One of the ...
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Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes
By: Tom Duncan
Dec 21, 2017
View all comments (1)
Thank you for your comments Mike, we're pleased it was a smooth transaction for you. All the best for the future! ...
Dec 19,2017
Minithumbup
Daniel Moore
By: 'S S'
Dec 19,2017
0 people found
this helpful
Cross Keys helped us selling our house. It was a rather bumpy ride with a few twist and turns but in the end their agents made the whole process a bit more bearing. I don't think any other agent would have done any better, ...
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Comment on agent fees
The fees were very competitive, yet the fact that we used them as our letting agent before did help a bit.
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Thank you Silviu for taking the time to write a review, it was a frustratingly long process but I'm so pleased that the outcome has been positive in the end and I'd like to wish you and Aga all the best for the future! ...
Dec 18,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Wendy M'
Dec 18,2017
0 people found
this helpful
We have used Cross Keys on a number of occasions for buying and selling of buy-to-let property. We have always found Jack and Rob to be knowledgeable, friendly, efficient and pleasant to deal with. The quality of the sales literature, photos and web site is ...
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Comment on agent fees
Always fair and reasonable.
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Hi Wendy, Thanks for your comments always very much appreciated and look forward to doing more business together in the future. ...
Dec 16,2017
Minithumbup
Steve
By: 'Maureen & Roy Bennett'
Dec 16,2017
0 people found
this helpful
This is the most brilliant estate agents ever! Jon managed to keep our spirits high even when things seemed impossible because of a really long difficult chain. Always easy to contact and ready to sort out any problems. When he went on holiday Steve took ...
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Comment on agent fees
Fees were reasonable for the work they did.
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Dear Maureen & Roy, thank you so much for your kind review, it is greatly appreciated! I hope you have settled in to you new home nicely and I will look forward to seeing you both in the new year! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 0 59 2 352 4 207 2 27 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(320)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(403)


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