• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
  • Staff picture
    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Mar 08,2018
Minithumbup
Danielle
By: 'JL Green'
Mar 08,2018
0 people found
this helpful
Jon came around to value my late Mother's property on the Thursday, it was on the market 3 days later and sold the week after that following a number of offers from multiple interested parties! Cross Keys have been exceptional, I live 5 hours away from ...
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Comment on agent fees
Pleasantly surprised.
Was this helpful? Yes
By: Jon Curtis
Mar 09, 2018
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Thank you so much Jane for your lovely comments, it really does mean a lot! Wishing you and all your family the very best for the future! ...
Mar 08,2018
Minithumbup
Danielle
By: 'Mike and Lyn.'
Mar 08,2018
0 people found
this helpful
We would like to thank Dannielle and John for all the hard work they did for us in selling our property we believe we had a first class service from them and kept us fully informed all the way through which was challenging for them ...
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Comment on agent fees
We thought that the fees were very good.
Was this helpful? Yes
By: Jon Curtis
Mar 09, 2018
View all comments (1)
Thank you for your lovely comments for myself and Danielle, we are so pleased you are happy with the services provided and we hope you'll be very happy in your new home! :) ...
Mar 05,2018
Minithumbup
Danielle
By: 'Hannah'
Mar 05,2018
0 people found
this helpful
I'm very thankful to all at cross keys helping me to go through the process of buying my first home. They have been friendly, professionall, helpful and accommodating throughout the process. I genuine felt like they were happy for me, they new I loved ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 05,2018
Minithumbup
Danielle
By: 'Hannah'
Mar 05,2018
0 people found
this helpful
I'm very thankful to all at cross keys helping me to go through the process of buying my first home. They have been friendly, professionall, helpful and accommodating throughout the process. I genuine felt like they were happy for me, they new I loved ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 05,2018
Minithumbup
Danielle
By: 'Hannah'
Mar 05,2018
0 people found
this helpful
I'm very thankful to all at cross keys helping me to go through the process of buying my first home. They have been friendly, professionall, helpful and accommodating throughout the process. I genuine felt like they were happy for me, they new I loved ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Mar 06, 2018
View all comments (2)
Thank you Hannah for your lovely review! Wishing you all the very best for the future in your new home! ...
Mar 01,2018
Minithumbup
Danielle
By: 'Anna S'
Mar 01,2018
0 people found
this helpful
Jon and Danielle were incredibly helpful and professional during the whole process and were more than happy to help with answering and queries we had. I would not hesitate to recommend Cross Keys to anyone looking to buy or sell a property. Thank you to ...
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Was this helpful? Yes
By: Danielle
Mar 07, 2018
View all comments (2)
Thank you so much for your review. Wishing you all the best in your new home! :) ...
Mar 01,2018
Minithumbup
Daniel Moore
By: 'Ellie'
Mar 01,2018
0 people found
this helpful
Jon has been amazing throughout the whole process of buying our first home. Always quick to update up with any details of the property and quick to schedule viewings at our new home! Thanks again Jon, Very much appreciate it and we wish you all ...
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Was this helpful? Yes
By: Jon
Mar 03, 2018
View all comments (2)
Thanks Ellie for your kind review! I'm pleased to hear such positive comments and I hope that you and Josh will be extremely happy in your beautiful new home! ...
Feb 28,2018
Minithumbup
Rob
By: 'Doug & Ruth'
Feb 28,2018
0 people found
this helpful
The sale of our property was not straightforward due to it being shared ownership, but Rob, Tom and Nicky have kept us informed every step of the way, and as we live over 200 miles away have been most helpful and great at showing people around ...
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Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thank you both for your kind words, best of luck with the sale! ...
Feb 28,2018
Minithumbup
Jack Merriott MNAEA
By: 'Amanda & Ian'
Feb 28,2018
0 people found
this helpful
We have used Cross Keys on a couple of occasions now. The team, Jack, Rob, Tom, Nicky and Jade never fail to get the job done. Seriously professional and proactive, they are always one step ahead, resolving issues and pushing the process forward to completion. ...
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Comment on agent fees
Very reasonable agent fees.
Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thank you both for your kind words glad we got there in the end! ...
Feb 28,2018
Minithumbup
By: 'veronica'
Feb 28,2018
0 people found
this helpful
thank you all at cross keys for finding me the perfect home, staff always available to assist , looking forward to my move next week, best wishes Veronica...
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Comment on agent fees
na
Was this helpful? Yes
Feb 26,2018
Minithumbup
Megan Gilmour
By: 'Rafael Teixeira'
Feb 26,2018
0 people found
this helpful
Cross Keys agency has a very good service, Megan has been very helpful and attentive. They provided all information necessary on time. I'm very glad to be attended by this agency and I will recommend Cross Keys agency to my friends. Thank you very ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Feb 26, 2018
View all comments (1)
Hi Rafael, thank you for your kind comments. Its good to hear you are settling in well to your new property! ...
Feb 23,2018
Minithumbup
Megan Gilmour
Carol
By: 'Holly hannaford'
Feb 23,2018
0 people found
this helpful
Myself and my partner rented our first ever property from this agents and we couldn't of been happier with the help and support we received, Megan was in hand to help with any queries we had and sorted everything we needed very quickly, we ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Megan Gilmour
Feb 23, 2018
View all comments (1)
Hi Holly, thank you for your kind comments, glad to hear you are now settling in well! kind regards Carol and Megan. ...
Feb 22,2018
Minithumbup
Danielle
By: 'Marie'
Feb 22,2018
0 people found
this helpful
Jon is very professional and very dedicated to his clients. He goes the extra mile to meet the needs of his clients...
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Was this helpful? Yes
By: Jon
Feb 22, 2018
View all comments (1)
Thank you so much Marie for your lovely comments, wishing you all the very best in your stunning new home! :) ...
Feb 22,2018
Minithumbup
Megan Gilmour
Carol
By: 'Alexandra'
Feb 22,2018
0 people found
this helpful
My experience with Crosskeys so far has been very pleasant. Steve has been very helpful in helping to let my house and get it to the standard needed for letting. Megan has also been very helpful in her emails and communication. I can't fault ...
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Comment on agent fees
Fees not taken yet so hard to have a opinion as of today.
Was this helpful? Yes
By: Megan Gilmour
Feb 22, 2018
View all comments (1)
Hi Alexandra, I'm happy we could help you rent out your home, we hope you have a lovely time away! All the best Megan, Carol and Steve. ...
Feb 20,2018
Minithumbup
Megan Gilmour
Carol
By: 'Stephanie Lia White'
Feb 20,2018
0 people found
this helpful
I am a tenant of Cross Keys and have found that the customer experience is first class. Megan has gone over and above for us. I would definitely recommend to others from this!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Megan Gilmour
Feb 20, 2018
View all comments (1)
Hi Stephanie! Thank you very much for your lovely comments, both myself and Carol really appreciate your feedback. ...
Feb 20,2018
Minithumbup
Danielle
By: 'Jodi Trask- Moulding'
Feb 20,2018
0 people found
this helpful
Professional, efficient, reassuring and friendly service throughout. House was always in very safe hands on viewings. Recommend them to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Feb 20, 2018
View all comments (1)
Thank you so much Jodi for your kind review! It is greatly appreciated! ...
Feb 18,2018
Minithumbup
Daniel Moore
Danielle
By: 'Andrea Magill'
Feb 18,2018
0 people found
this helpful
From start to finish I have been very impressed by the professionalism and friendly customer service provided by Jon, Daniel and also the lovely Danielle.. The communication was excellent and also the team were flexible and accomodating as Im based in London so they had ...
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Comment on agent fees
No fees as I was a Purchaser
Was this helpful? Yes
By: Danielle
Feb 19, 2018
View all comments (2)
Thank you so much for your kind review. It was a pleasure to meet you. I wish you the best of luck with everything and I hope to speak with you soon :) ...
Feb 12,2018
Minithumbup
Daniel Moore
By: 'Bob'
Feb 12,2018
0 people found
this helpful
Thank you to Jon, Steve and Daniel for their help in selling my house. The process was by far not smooth thanks to belligerant solicitors however I feel Cross Keys did everything they could for me....
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Comment on agent fees
Very fair and competitive
Was this helpful? Yes
By: Jon
Feb 12, 2018
View all comments (1)
Thank you for your kind review Bob, wishing you all the very best for the future! ...
Feb 08,2018
Minithumbup
Danielle
By: 'Lloyd F'
Feb 08,2018
0 people found
this helpful
I recently sold my property through crosskeys, John was very helpful in all areas of the sale and was always at the end of the telephone if I had any questions. I would highly recommend the company to family or friends....
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Comment on agent fees
Very reasonable and competitive for the quality service
Was this helpful? Yes
By: Jon
Feb 10, 2018
View all comments (1)
Thank you Lloyd for your kind review, wishing you all the best for the future! ...
Feb 07,2018
Minithumbup
Rob
By: 'Tristan'
Feb 07,2018
0 people found
this helpful
Great experience with everyone I dealt with at Cross Keys Stoke. This was a difficult transaction for many reasons but the staff did everything they could to keep things running smoothly. I'd like to thank Rob, Tom, Jack and Nicola for all their hard ...
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Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thanks Tristan, it's been a pleasure dealing with you, best of luck in your new home! ...
Feb 03,2018
Minithumbup
Megan Gilmour
By: 'AG/DG East Devon'
Feb 03,2018
0 people found
this helpful
Well done, Cross Keys, once again, for finding us a tenant quickly and competently coping with all the paperwork entailed. Megan was patient and courteous throughout, a delight to deal with....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Megan Gilmour
Feb 05, 2018
View all comments (1)
Hi Anne, thank you for your kind words. I look forward to hearing from you again in the future. ...
Feb 03,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Highly recommended! Happy customer!'
Feb 03,2018
0 people found
this helpful
All of the staff at Cross Keys office in Stoke were excellent throughout the sale of my property. They were easy to communicate with; they kept me informed throughout the process, right up to the successful sale; the quality of the photos that were taken ...
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Comment on agent fees
The estate agent provided excellent value for money.
Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thanks for your kind words! ...
Feb 03,2018
Minithumbup
By: 'Paul'
Feb 03,2018
0 people found
this helpful
I had four viewings with Nicky today and found her honest and open to deal with. I understand that she is new to the estate agent business but her attitude bodes very well for the future! Thanks Nicky....
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Was this helpful? Yes
By: Nicky
Feb 08, 2018
View all comments (1)
Hi Paul, Thank you for your kind words, I hope that everything goes smoothly with your purchase. ...
Feb 02,2018
Minithumbup
Steve
Megan Gilmour
By: 'H.M.Benham'
Feb 02,2018
0 people found
this helpful
Highly recommend cross keys, very helpful at every stage of the process renting our first home together. Big thanks to all especially Megan and Steve at the Mannamead Plymouth branch. Would not hesitate to recommend to anyone wanting to rent a property....
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Comment on agent fees
Very reasonble fees
Was this helpful? Yes
By: Megan Gilmour
Feb 05, 2018
View all comments (1)
Hi Helen! Thank you very much for your lovely comments. All the best in your new home. ...
Jan 29,2018
Minithumbup
Rob
By: 'Mark S'
Jan 29,2018
0 people found
this helpful
A great service from start to finish. Rob and Tom have done an excellent job during my sale. I don't live in the UK so couldn't be on hand but they made me feel totally relaxed about every stage of the process from ...
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Comment on agent fees
Very reasonable fees. Very upfront with no hidden extras.
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you very much Mark. We appreciate your comments wish you the best of luck in the future. ...
Jan 24,2018
Minithumbup
Rob
By: 'K & C - Keyham'
Jan 24,2018
0 people found
this helpful
Currently selling our house through Cross Keys and can only leave totally positive comments. We really are so impressed with the friendliness and professionalism of all at Cross Keys especially Rob and Tom who we dealt from valuation stage. Nothing is too much trouble and ...
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you very much for your kind comments, it was our pleasure. All of us at Cross Keys wish you the best. ...
Jan 24,2018
Minithumbup
Carol
Megan Gilmour
By: 'Keith Jenkins'
Jan 24,2018
1 people found
this helpful
I cannot recommend Cross Keys highly enough, the whole team are great in particular Megan & Carol who are both prompt in dealing with any issue in a very positive professional manner. Thank you all Keith Jenkins...
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Comment on agent fees
good value
Was this helpful? Yes
By: carol huxham
Jan 24, 2018
View all comments (1)
Thank you so much for your positive comments from Megan and Carol ...
Jan 23,2018
Minithumbup
Rob
By: 'Tom'
Jan 23,2018
0 people found
this helpful
I would strongly recommend Cross Keys as they have been very straightforward to deal with and provided quick responses to all enquiries throughout the purchase of my property. I have mainly dealt with Rob Down and he has been really helpful through each stage of ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi Tom, Thanks for your kind words and hope you settle in well to your new home. ...
Jan 23,2018
Minithumbup
Rob
By: 'Northeske street'
Jan 23,2018
0 people found
this helpful
Great support, help and information, especially as we were 200 miles away. The whole team were very prossional and friendly....
read full review
Comment on agent fees
Standard
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you for your comments, we're pleased the whole transaction went smoothly for you. If we can ever be of service again please do not hesitate to get in touch! ...
Jan 20,2018
Minithumbup
Steve
By: 'Ian Stidston'
Jan 20,2018
0 people found
this helpful
After an abortive sale with another estate agent, I terminated a sole agency agreement and transferred to Cross Keys. From the get go Steve Jones and Jon Curtis were positively engaged and another offer was soon in the pipeline. Despite the frustrations that dogged the ...
read full review
Comment on agent fees
Good. The fee was negotiated and agreed upfront.
Was this helpful? Yes
By: Jon
Jan 20, 2018
View all comments (1)
Thank you Ian for taking the time to write such a lovely review, wishing you all the very best for the future from myself, Steve and the rest of the team! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 0 59 2 352 4 207 2 27 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(320)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(403)


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