• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“ great service... ”

Jun 14,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr Sheldon'
Jun 14,2018
0 people found
this helpful
We were recommended to Cross Keys after trying to sell our house with a "National" estate agent, we were blatantly lied to and deceived throughout, I realise now they also over valued our house to get us to sign up with them. Thank ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jack Merriott
Jun 26, 2018
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It was our pleasure and thank you for the lovely review x ...

“ Good service... ”

Jun 12,2018
Minithumbup
Danielle
Daniel Moore
By: 'Anon'
Jun 12,2018
0 people found
this helpful
Danielle was very professional in dealing with all matters concerning the sale of my property. She regularly kept me informed of what was happening and when....
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By: Danielle Gibbons
Jun 20, 2018
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Thank you so much for your kind review! ...

“ Very good service... ”

Jun 11,2018
Minithumbup
Jack Merriott MNAEA
By: 'Investor'
Jun 11,2018
0 people found
this helpful
Jade was very professional and helpful during the whole buying process and made the whole transaction as smooth as possible....
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By: jade
Jun 26, 2018
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Thank you for your review and good luck with Albert Road! ...

“ Trustworthy and efficient... ”

Jun 11,2018
Minithumbup
Danielle
Daniel Moore
By: 'ShannonR'
Jun 11,2018
0 people found
this helpful
Absolutely brilliant experience from start to finish. Great communication every step of the way. After a poor experience with connells previously i cannot recommend these guys enough. Danielle was a little gem. Would defo use crosskeys when it comes to selling my property in future ...
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By: Danielle Gibbons
Jun 20, 2018
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Hi Shannon, thank you so much for your kind review! I hope that you are very happy in your lovely new home. ...

“ Moving in... ”

Jun 08,2018
Minithumbup
Megan Gilmour
Carol
By: 'Kevin rowe'
Jun 08,2018
0 people found
this helpful
Excellent service nothing was of to much trouble , Megan and carol were of great help and a true credit to the company....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Jun 08, 2018
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Hi Kevin, Thank you very much for your lovely comments, all the best in your new home! kind regards Megan and Carol. ...

“ Apartment Rented very quickly... ”

Jun 07,2018
Minithumbup
Steve
Jo
By: 'John Renwick'
Jun 07,2018
0 people found
this helpful
Steve provided an excellent service. Flat was rented very quickly and at market value. I would most definately recommend Cross Keys....
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Comment on agent fees
Fair and readonable
Was this helpful? Yes

“ Excellent Service... ”

Jun 01,2018
Minithumbup
Megan Gilmour
Jo
By: 'Jamie Y'
Jun 01,2018
1 people found
this helpful
I placed my flat for rent with Cross Keys and they were getting people in quickly to view the property. And then soon found someone who wanted to rent the flat. The service I have received right from first contact with Steve and then the ...
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Comment on agent fees
The fees charged are competitive in relation to competitors.
Was this helpful? Yes
By: Megan Gilmour
Jun 04, 2018
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Hi Jamie, Thank you very much for your kind comments, kind regards Jo, Carol and Megan. ...

“ Everything explained clearly... ”

May 31,2018
Minithumbup
Danielle
By: 'ANM'
May 31,2018
0 people found
this helpful
I found Peter's advice informative and very helpful. All of the staff were friendly and welcoming. Appointments were made quickly at convenient times...
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Jun 06, 2018
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Thank you very much for your kind review! ...

“ Fantastic service... ”

May 31,2018
Minithumbup
Danielle
By: 'Sam C'
May 31,2018
0 people found
this helpful
Recently bought a house from Crosskeys in Plymouth - extremely happy with the service provided by all involved. Jon, Danielle and Daniel in particular were great and kept in regular contact with me and were always happy to help - whether that be arranging a ...
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By: Jon Curtis
Jul 03, 2018
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Thanks Sam for your lovely review! ...

“ Excellent service from a friendly team... ”

May 31,2018
Minithumbup
Steve
Daniel Moore
By: 'EM'
May 31,2018
0 people found
this helpful
Nothing was too much trouble, everyone was extremely helpful and genuinely friendly. The service was thorough and very efficient and we were very pleased with the end result....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Daniel
May 31, 2018
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Thank you for the kind comments. We are delighted that you were happy with our service. ...

“ Sold... ”

May 28,2018
Minithumbup
Rob
By: 'Amanda Briggs'
May 28,2018
0 people found
this helpful
An amazing experience from start to finish 😊 Sold in less than 5 days and for more than the asking price 😆😆 Thank you Rob and Jade for everything...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jade
May 31, 2018
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Hi Amanda, thanks for the great review glad you're happy with the service. ...

“ 5 star service... ”

May 24,2018
Minithumbup
Steve
Megan Gilmour
By: 'Ross'
May 24,2018
0 people found
this helpful
As someone who within the customer service industry I could not fault these guys. They are friendly, efficient, precise and do what they say they will do. I would recommend to anyone thinking of renting their property to pick Cross Keys....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
May 24, 2018
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Hi Ross, Thank you very much for your lovely comments! kind regards Megan ...

“ Extremely helpful... ”

May 24,2018
Minithumbup
Danielle
Daniel Moore
By: 'Seona Sinclair'
May 24,2018
0 people found
this helpful
My Mum and I were taken on a viewing by Danielle, not having done our research on the property, we had lots of questions! Danielle was very helpful and was able to answer all of the questions we had immediately. We were also presented with ...
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By: Danielle Gibbons
May 25, 2018
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Thank you so much for your lovely review Seona! ...

“ Excellent Service... ”

May 23,2018
Minithumbup
Rob
By: 'Luke Gash'
May 23,2018
0 people found
this helpful
Jade was fantastic throughout the process of purchasing our property. When we first arrived at the house she welcomed us with open arms and showed us around, she talked through the issues with the house and the reason for it being sold. We put an ...
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By: Jade
May 31, 2018
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Thanks for your lovely review Luke! ...

“ Professional service... ”

May 18,2018
Minithumbup
Danielle
Steve
By: 'Roy and Nigel'
May 18,2018
0 people found
this helpful
After losing our mum my brother and I had to clear her house before putting it on the market. This took 2 months it was very tiring and stressful but after contacting crosskeys Steve and Jon took the pressure off of us by taking the photos ...
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Comment on agent fees
Fair and competitive.
Was this helpful? Yes
By: Elaine James
May 25, 2018
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As I'd used cross keys previously and was pleased with the service, when we lost our father I had no hesitation in suggesting to my brother we use them for the sale of my fathers bungalow. This was a difficult time for the family but I felt all the staff we met or spoke with, from the first valuation appointment to the sale negotiation and keeping us up to date with the sale progression made it as pain free as possible. Many thanks from Elaine and Andy ...

“ Outstanding service... ”

May 16,2018
Minithumbup
Carol
Megan Gilmour
By: 'Sheila Davies'
May 16,2018
0 people found
this helpful
I have dealt with other estate agents in the past for my letting property. Switching to Cross Keys was the best decision . Understanding, professional, .all queries, concerns dealt with right away. Nothing is too much trouble. Thank you very much....
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Comment on agent fees
Fee in line with type of property being rented
Was this helpful? Yes
By: Megan Gilmour
May 16, 2018
View all comments (1)
Hi Sheila, thank you very much for your kind comments! Kind regards Megan and Carol ...

“ Excellent Throughout... ”

May 11,2018
Minithumbup
Jo
Danielle
By: 'James'
May 11,2018
0 people found
this helpful
I needed to find a place to rent fairly quickly and the team were able to complete my application in a matter of days (including a day for me to complete the paperwork and return it) .They then accommodated my request to bring the move ...
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Comment on agent fees
I haven't got a lot to compare with however I did see higher and lower fees whilst looking but I was made aware of the fees from the start and was happy to go with them
Was this helpful? Yes
By: Jo Rees
May 14, 2018
View all comments (1)
Thank you for your lovely comments, we hope you are settling into your new home. Jo & Megan ...

“ Very Positive experience - honest and really helpful... ”

May 08,2018
Minithumbup
Rob
By: 'Charlotte'
May 08,2018
0 people found
this helpful
Both Jade and Rob have been brilliant. I rang Jade initially about another property which had been taken off the market since. She said another one had just come in that we might like and arranged a viewing, literally next day. Rob who showed us ...
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Was this helpful? Yes
By: jade
Jun 04, 2018
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Thank you so much for your lovely feedback. ...

“ Amazing... ”

May 07,2018
Minithumbup
Jo
Carol
By: 'Jo'
May 07,2018
0 people found
this helpful
A massive thank you to cross keys for arranging my rental property, they were fantastic, friendly and very helpful and made me feel at easy when talking to them on the phone or seeing them in person. Amazing branch!...
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Comment on agent fees
Yes very reasonable
Was this helpful? Yes
By: Joanne Rees
May 08, 2018
View all comments (1)
Thank you so much for your lovely comments, we wish you lots of luck in your new home. Jo & Carol ...

“ excellent service... ”

May 05,2018
Minithumbup
Rob
By: 'shaun'
May 05,2018
0 people found
this helpful
I was given sensible advice and a realistic evaluation, which helped to sell the house quickly. Viewer feedback was always provided and I felt included in the process at all times....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: jade
Jun 26, 2018
View all comments (1)
thank you for your review ! ...

“ Excellent... ”

May 04,2018
Minithumbup
Rob
Danielle
By: 'Emma'
May 04,2018
0 people found
this helpful
My experience with Cross keys was excellent from start to finish. I met with Rob who was very througher, honest and professional. My property was sold on its first viewing and was completed quickly and smoothly. Thank you once again!...
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By: Jack Merriott
Jul 03, 2018
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Thank you for your kind review, it was our pleasue xx ...

“ Excellent service... ”

May 04,2018
Minithumbup
Jack Merriott MNAEA
By: 'Ines and Peter'
May 04,2018
0 people found
this helpful
After visiting several estate agents in Plymouth we have found Cross Keys by far the best in our property search. Staff are extremely enthusiastic, helpful and knowledgeable. We would recommend this estate agent to everyone....
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Was this helpful? Yes
By: Jade
May 08, 2018
View all comments (1)
Thank you for your review Ines and Peter. Glad we've helped you find your new home. ...

“ Reliable and experienced, excellent customer service!... ”

May 03,2018
Minithumbup
Rob
By: 'Tim and Lisa'
May 03,2018
0 people found
this helpful
We recently sold our house with cross keys, it was not a straight forward sale and we ended up having to exchange and complete on the same day which was beyond stressful. However Rob was very helpful, reliable and very proactive in doing everything he ...
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Comment on agent fees
Fees were very competitive, worth every penny!
Was this helpful? Yes
By: rob
May 04, 2018
View all comments (1)
Hi Tim & Lisa, Thank you both so much for leaving such a positive review, I do appreciate your experience was a very stressful one but hopefully the property you have been able to proceed onto has made it all worth it. If you do ever decide to move again we'd be delighted to have you back! With any luck would be a lot more straight forward. The buyers passed on their thanks also for how clean the property was and for the bottle of Champagne! All the best. ...

“ Helpfull... ”

Apr 28,2018
Minithumbup
Daniel Moore
By: 'Fay Foxwell'
Apr 28,2018
0 people found
this helpful
Daniel Moore was always very helpful. Responded quickly and went above and beyond the call of duty! We are very greatful to him for making our experience a positive one. Thank you Daniel...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Jon Curtis
Jul 03, 2018
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Thank you Faye for your kind review! ...

“ Excellent service... ”

Apr 25,2018
Minithumbup
Rob
By: 'John'
Apr 25,2018
0 people found
this helpful
Excellent communication with texts and emails of viewings and offers. Very pleasant to deal with over the phone. We had several viewings and offers until the property was sold. Kept well informed after each viewing. I would definitely use them again....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Rob
May 03, 2018
View all comments (1)
thanks for your kind words ...

“ Third time seller!... ”

Apr 24,2018
Minithumbup
Jack Merriott MNAEA
By: 'L Smith'
Apr 24,2018
0 people found
this helpful
This is the third time I have successfully sold a property through Cross Keys. Once through the Stoke branch and more recently twice through the Mannamead office. The property I sold last winter was SSTC within the first 2 days of marketing. They have now sold ...
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Comment on agent fees
Low commission rate for such an impeccable service.
Was this helpful? Yes
By: Jon
Apr 25, 2018
View all comments (2)
Thanks Louise for your lovely comments! :) ...

“ Outstanding... ”

Apr 24,2018
Minithumbdown
Danielle
By: 'Kerrie Moore'
Apr 24,2018
0 people found
this helpful
From the moment we put our house on the market to completion, the staff at Crosskeys we're amazing! Special mention to Jon - he took our pics and put it on market ASAP for us - he sold our house on 2nd viewing- great ...
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Was this helpful? Yes
By: Jon
Apr 25, 2018
View all comments (3)
Thank you Kerrie for your lovely comments! I hope you and Darren love your new home! xx ...

“ House Sale... ”

Apr 23,2018
Minithumbup
Danielle
By: 'Mark'
Apr 23,2018
0 people found
this helpful
The sale of the house was conducted in a professional manner and the team at crosskeys work very hard to sell the property. Unfortunately the first sale fell through but with 24 hours they had secured another buyer for the house. They worked efficiently yet professionally ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Jon
Apr 25, 2018
View all comments (1)
Thank you so much Mark for your kind review, wishing you all the best for the future! ...

“ A positive and enjoyable house move... ”

Apr 22,2018
Minithumbup
Jo
Megan Gilmour
By: 'Louise'
Apr 22,2018
0 people found
this helpful
My partner and I have just began renting a property with cross keys. Our experience has been nothing but positive. Every staff member we have dealt with has been friendly and helpful....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jo Rees
Apr 23, 2018
View all comments (1)
Hi Louise, Thank you so much for your lovely comments. We wish you lots of luck in your new home. ...

“ Best around! Absolutely brilliant!... ”

Apr 20,2018
Minithumbup
Jack Merriott MNAEA
By: 'The Robinsons'
Apr 20,2018
0 people found
this helpful
Everyone at Cross Keys is incredibly friendly and helpful. They're so easy to chat to as well as really efficient and knowledgeable about the whole process of house buying/selling. They made the whole experience a pleasure!! Our house went on the market and ...
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Comment on agent fees
After Jack came round we were so sure we wanted Cross Keys to sell our house for us that we didn’t actually bother getting other quotes (even though we had booked 3 more agents to come round!) We cancelled all the others as we thought the fee was fine.
Was this helpful? Yes
By: jade
Jun 26, 2018
View all comments (1)
Thank you for your lovely review! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
64 0 57 2 339 4 194 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(298)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(388)


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