• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Excellent customer service...”

Oct 21,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Millbridge builders'
Oct 21,2018
0 people found
this helpful
Our thanks to Rob and Jack for dealing with the sale of our property. The photos were excellent and they kept us informed throughout. Would highly recommend cross keys in stoke village...
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Comment on agent fees
Agents fees were fair
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks guys! ...

“Very good throughout....”

Oct 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Sam'
Oct 19,2018
0 people found
this helpful
Danielle was awesome. Cross keys were very good only thing I would say is that the picture of the house was obviously an old one as there was a lot of ivy growing on it when we moved in....
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Was this helpful? Yes
By: Danielle Gibbons
Oct 26, 2018
View all comments (1)
Thank you very much for your feedback Sam! I hope that you are very happy in your new home! Kind regards, Danielle ...

“Sale and purchase of new home...”

Oct 19,2018
Minithumbup
Jack Merriott MNAEA
By: 'Bill & Wendy'
Oct 19,2018
0 people found
this helpful
It is ubelievable that the level of service that the staff across CrossKeys carry out. All members of staff are like a big family. All are able to help with any issues arising. Honest and up frount business. Jack is really brilliant. Use this business ...
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Comment on agent fees
I used a discount offer but even their standard fees are excellent value.
Was this helpful? Yes
By: Stefan
Oct 19, 2018
View all comments (1)
Thank you for your kind words Bruce! We are glad to have been able to help you with the sale of your home! ...

“Friendly , Polite , Courteous ,...”

Oct 19,2018
Minithumbup
Katherine
Rob
By: 'Hammond Coupe'
Oct 19,2018
1 people found
this helpful
Katherine showed us around a property to which we've since bought (stc)…..I believe it was only her first or second day with Cross keys ….We asked plenty of questions to which any she couldn't answer , she still endeavoured to find out and emailed me ...
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Was this helpful? Yes
By: Craig Duncan Director
Oct 19, 2018
View all comments (1)
What a lovely review, thank you so much Hammond. We clearly made the right decision by employing Kat and you have endorsed that. Once again, thank you ...

“Welcoming & helpful...”

Oct 19,2018
Minithumbup
Katherine
By: 'Kath'
Oct 19,2018
0 people found
this helpful
Stefan & Katherine have been great to deal with; I found them both very professional and welcoming whilst looking for my home. I'd like to thank them both very much for their help....
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Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks Kath for your kind words ...

“Delightful to deal with...”

Oct 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'The Dog Lady'
Oct 18,2018
0 people found
this helpful
Fantastic service from Jack - a complete pleasure to deal with and he demonstrated that he really does know his stuff. I would give 10 out of 5 if I could. Thank you so much....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Oct 18, 2018
View all comments (1)
Many thanks for your kind words. ...

“Excellent Service...”

Oct 16,2018
Minithumbup
Jo
By: 'Aggi Wise'
Oct 16,2018
0 people found
this helpful
We live in Bristol and own a small house in Plymouth we rent out a small one bedroom house through Cross Keys. We regularly hear from Jo, carol and Megan who are all very profession and always helpful. We have a full services as we ...
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Comment on agent fees
Fees are very reasonable and worth every penny!
Was this helpful? Yes
By: Megan Gilmour
Oct 18, 2018
View all comments (2)
Hi Aggi, Thank you very much for your kind comments, we look forward to continuing our ongoing relationship with you! Kind regards Megan ...

“Great...”

Oct 16,2018
Minithumbup
Danielle
Daniel Moore
By: 'Peter Poznik'
Oct 16,2018
0 people found
this helpful
After 2 failed attempts to purchase a house (with different estate agents) working with Danielle to get our dream house was an absolute pleasure. She was very helpful & kind from the start to the very end of the whole process of the purchase. We could not ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Hi Peter, Thank you so much for your kind review, we really appreciate it! I hope that you are very happy in your new home! ...

“Excellent service...”

Oct 15,2018
Minithumbup
Danielle
Phillip Piper
By: 'Jaime'
Oct 15,2018
0 people found
this helpful
Excellent, professional service. We bought our first house through Cross Keys, so weren't sure of the process. Danielle was so helpful, and always on hand to answers questions and chase things up. Danielle provided exceptional service and we highly recommend cross keys estate agents, and ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Hi Jaime, Thank you so much for your kind review! ...

“Excellent communication...”

Oct 11,2018
Minithumbup
Jo
By: 'Savanah & Ryan'
Oct 11,2018
1 people found
this helpful
My partner and I had the pleasure of dealing with Megan, Jo & Carol who were all extremely helpful. Great communication between you all, it all seemed to feel very seemless. Thank you very much! Xx...
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Was this helpful? Yes
By: Megan Gilmour
Oct 12, 2018
View all comments (2)
Hi Savanah and Ryan, Thank you so much for your lovely comments, glad to hear you are settling in well! Kind regards Megan and Jo. ...

“Brilliant service!...”

Oct 04,2018
Minithumbup
Jack Merriott MNAEA
By: 'Cat & James'
Oct 04,2018
0 people found
this helpful
As first time buyers myself and my fianc© were fairly new to the property and purchasing industry. Jack carried out our viewing on the property we have purchased and he was very enthusiastic throughout and patient when explaining the processes and he also gave us ...
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Was this helpful? Yes
By: Jack Merriott
Oct 05, 2018
View all comments (2)
Thank you so much for you very kind review. It is our job to help people buy and sell houses so its alway great to help first time buyers. ...

“Handover of small rental portfolio...”

Sep 28,2018
Minithumbup
Jo
By: 'Peter'
Sep 28,2018
0 people found
this helpful
I have found the team at Cross Keys to be exceptionally professional in everything they have done in taking over from a poor performing agent. I couldn't be more impressed!...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your kind comments, it is very much appreciated. ...

“My experience...”

Sep 27,2018
Minithumbup
Jo
By: 'Shan'
Sep 27,2018
0 people found
this helpful
I found Jo Reece to be extremely helpful in getting everything ready for the move date and she answered any questions I had in full. Megan was also good when I initially viewed the property. Thanks for you an easy move...
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Comment on agent fees
Jo was extremely helpful and honest when doing the inventory.
Was this helpful? Yes
By: Joanne Rees
Oct 03, 2018
View all comments (1)
Many thanks for your lovely comments, we do hope you enjoy your new home. ...

“Quickest Purchase Ever!...”

Sep 26,2018
Minithumbup
Jack Merriott MNAEA
By: 'Lisa Brammer'
Sep 26,2018
0 people found
this helpful
I found Stefan to be professional and pleasant to deal with. My purchase took just 4 weeks from start to completion so I'm very pleased with the service from the team at Cross Keys....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Stefan
Sep 26, 2018
View all comments (2)
Thank you for your kind words Lisa. We hope you enjoy your new home! ...

“Brilliant...”

Sep 25,2018
Minithumbup
Danielle
Jack Merriott MNAEA
By: 'Becky'
Sep 25,2018
0 people found
this helpful
We initially saw Jon who is a brilliant agent and gor is through to the initial sale part. We then dealt with Danielle throughout our sale and she was brilliant too. Wound highly recommend....
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Comment on agent fees
They were cheaper than the others
Was this helpful? Yes
By: Danielle Gibbons
Sep 26, 2018
View all comments (1)
HI Becky, thank you so much for your kind review. I wish you all the best in your new home :) x ...

“Very happy with service of locals experts...”

Sep 21,2018
Minithumbup
Jack Merriott MNAEA
By: 'rh'
Sep 21,2018
0 people found
this helpful
Our property was reviewed by the owner Jack, with local market and price ranges discussed. Impressed with local knowledge, being a local business rooted in the community, not a national chain. We advanced with the sole listing. Within weeks having the impression the agents were ...
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Comment on agent fees
Fees were fixed following a summer special deal, and very fair given attention and efforts fro their side.
Was this helpful? Yes
By: Jack Merriott
Sep 21, 2018
View all comments (1)
Thank you for your lovely review. It was our pleasure to help you move on and hope things are going well for you. ...

“Excellent communication...”

Sep 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Laura'
Sep 19,2018
0 people found
this helpful
During a difficult sales process, Danielle kept me very well informed and kept on top of the process. She was always polite and cheery, even when things weren't going very well. Viewings were plentiful and carried out at short notice. Fantastic service....
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Comment on agent fees
Good value for money.
Was this helpful? Yes
By: Danielle Gibbons
Sep 19, 2018
View all comments (1)
Thank you so much for your kind review Laura! Wishing you all the very best for the future! :) ...

“letting...”

Sep 19,2018
Minithumbup
Carol
Jo
By: 'HUNTER'
Sep 19,2018
0 people found
this helpful
The staff was very professional and knowledgeable about the market. They really have the landlord's interest at heart as they look for suitable tenants....
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Comment on agent fees
Good, very reasonable
Was this helpful? Yes
By: Carol Huxham
Sep 19, 2018
View all comments (1)
Thank you so much for the lovely comments. A pleasure as always. ...

“Property Letting...”

Sep 18,2018
Minithumbup
Carol
By: 'Daniel'
Sep 18,2018
0 people found
this helpful
Cross Keys were once again proficient, helpful, approachable and friendly in finding new tenants. Thanks you Megan, Carol and Jo....
read full review
Was this helpful? Yes
By: Megan Gilmour
Sep 18, 2018
View all comments (1)
Daniel, your lovely comments are very much appreciated! Thank you from the team. ...

“Very efficient and great with communication. Especially Jade who keeps you updated at all times....”

Sep 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Kenny'
Sep 18,2018
0 people found
this helpful
Very happy with service, quick and efficient. Communication was good and true and honest feedback was given. Would definitely recommend...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Oct 26, 2018
View all comments (1)
Thank you for your kind review. ...

“Letting experience...”

Sep 17,2018
Minithumbup
Jo
By: 'Daisy Fung'
Sep 17,2018
0 people found
this helpful
The finding of new tenants was very quick and the process was most efficient. The staff involved were friendly and efficient....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Megan Gilmour
Sep 17, 2018
View all comments (1)
Hi Daisy, Thank you very much for your lovely comments! Kind regards Megan and Jo. ...

“Letting service (Landlord)...”

Sep 17,2018
Minithumbup
Carol
By: 'LFC'
Sep 17,2018
0 people found
this helpful
I cannot praise the service Cross Keys have provided through their letting agency highly enough. As a first time landlord approximately 4 years ago, I had no knowledge what so ever of what to expect. I had originally booked appointments with several different letting agents, but ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Sep 17, 2018
View all comments (1)
Thank for your kind comments Lew, we're glad to hear you are happy with our services! Kind regards Megan and Carol ...

“Couldn't have done more to help :)...”

Sep 17,2018
Minithumbup
Danielle
Phillip Piper
By: 'REWills'
Sep 17,2018
0 people found
this helpful
Danielle has been most helpful in all aspects of the find, sale and completion of the property. Was courteous and polite even when dealing with confusions/issues with small print. Brief discussions i've had with Phil along the way have been great, nice guy, incredibly ...
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Comment on agent fees
No complaints/comments
Was this helpful? Yes
By: Danielle Gibbons
Sep 18, 2018
View all comments (1)
Thank you for your lovely review! I hope that you are very happy in your new home :) ...

“always helpful...”

Sep 17,2018
Minithumbup
Danielle
Daniel Moore
By: 'Happy buyer'
Sep 17,2018
0 people found
this helpful
From the first viewing to completion Danielle always came across as very positive and helpful even though we were the buyers. A real pleasure speaking to her....
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Was this helpful? Yes
By: Danielle Gibbons
Sep 18, 2018
View all comments (1)
Thank you so much for your kind review! :) ...

“A positive professional experience from all the team...”

Sep 11,2018
Minithumbup
Jo
By: 'Bill and shirley'
Sep 11,2018
0 people found
this helpful
As first time landlords we were recommended to use cross keys. We found the team extremely kind,helpful, and efficient....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Joanne Rees
Sep 12, 2018
View all comments (1)
Thank you for your lovely comments. We look forward to working with you throughout this tenancy and many others in the future. Regards Jo, Megan and Carol ...

“Professional...”

Sep 10,2018
Minithumbup
Danielle
By: 'Jacqui'
Sep 10,2018
0 people found
this helpful
A very friendly and professional estate agent, always happy to help and answer and queries. Danielle was great, very helpfully ....
read full review
Comment on agent fees
Competitive fee.
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Thank you so much for your review Jacqui. We wish you all the best for the future. Kind regards, Danielle ...

“A professional team...”

Sep 06,2018
Minithumbup
Danielle
Daniel Moore
By: 'Tony'
Sep 06,2018
0 people found
this helpful
Danielle and Daniel at Cross Keys Estates were friendly, informative, patient and very helpful. They kept me updated with the progress of selling my house, and always responded quickly to any queries I raised. It was a pleasure to be assisted by such a professional ...
read full review
Comment on agent fees
The Agent's Fees were very reasonable.
Was this helpful? Yes
By: Danielle Gibbons
Sep 07, 2018
View all comments (1)
Hi Tony, Thank you so much for your lovely review, I am delighted that you are so happy with our services. We wish you all the best for the future. ...

“Cannot thanks Rob enough!...”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr & Mrs C'
Sep 06,2018
1 people found
this helpful
Having had an awful experience with another agent and a house purchase fall through we were anxious to say the least. This purchase was not without problems. Not sure it is possible to buy a house these days without them to be honest. There were ...
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Comment on agent fees
N/A Purchasing
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Glad I could help, hope you are happy in your new home ...

“sale of 34 albert road...”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Steve'
Sep 06,2018
0 people found
this helpful
Jack and Rob have worked very hard over the last few months to get our house sold and I am pleased to report we were able to complete the sale last week. This is not the first time we have used Cross Keys having used ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Quick sale...”

Sep 06,2018
Minithumbup
Rob
By: 'Ian'
Sep 06,2018
0 people found
this helpful
We received good advice to enable us to set a realistic guide price. This resulted in a very quick sale in two days at a price we were happy with. All the sale material was produced rapidly to a high standard. The whole process was ...
read full review
Comment on agent fees
The fee was very good as we took advantage of a special offer
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks Ian ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 0 64 2 373 4 217 2 28 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(343)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(423)


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