• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
  • Staff picture
    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Apr 22,2013
Minithumbup
By: 'Natalie'
Apr 22,2013
0 people found
this helpful
Right from the start the staff at Cross Keys filled us with confidence that they knew their market, and would sell our house. This proved to be the case with an acceptable offer received within a month of signing the contract. While the sale process ...
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By: Craig Duncan
Apr 22, 2013
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Thank you very much for your kinds words Natalie. May we take this opportunity of wishing you all the best in the future and thank you for your business, we appreciate it hugely! ...
Apr 18,2013
Minithumbup
Rob
By: 'Nikki'
Apr 18,2013
0 people found
this helpful
I would just like to say thank you to all the staff at Crosskeys for the excellent service I received whilst selling my house. This was the 3rd time they have sold a property for me over the last 8 years,and I will use them ...
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By: Craig Duncan
Apr 19, 2013
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Thanks Nikki! Good luck with the refurbishment, Im sure it will look as great as the rest you have done ...
Apr 10,2013
Minithumbup
By: 'Annette Choak'
Apr 10,2013
0 people found
this helpful
We were very pleased with the service they provided we were kept up to date with feed back from perspective buyers we would strongly recommend them which we have been doing...
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By: Craig Duncan
Apr 16, 2013
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Thanks very much for your positive feedback about us Annette! We are so glad it went through (eventually!!) ...
Apr 04,2013
Minithumbup
By: 'Simon'
Apr 04,2013
0 people found
this helpful
Over the course of the purchase of the property I dealt with each member of the Crosskeys team. At all times I found them extremely professional acting in the interests of the seller and myself the buyer in trying to make the process run as ...
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By: Craig Duncan
Apr 09, 2013
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Thank you so much for your comprehensive feedback, it is greatly appreicated! ...
Apr 02,2013
Minithumbup
By: 'S Gould'
Apr 02,2013
0 people found
this helpful
The team at cross keys were extremely helpful towards myself when purchasing my new house. They took the stress out of moving and made it a fluent process from start to finish. Bev was always her bubbly self, and Rob was there to let me ...
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By: Craig Duncan
Apr 15, 2013
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Thank you for your kinds words! May we take this opportunity of wishing you all the best with your new purchase! From the CK team ...
Mar 31,2013
Minithumbup
Rob
By: 'Anthony'
Mar 31,2013
0 people found
this helpful
One viewing and the house sold in a week for the asking price - Very helpful right from the start, with Bev and Rob in the office, taking details and organising the advertisement. Jack takes very good pictures and the presentation of the house was ...
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By: Craig Duncan
Apr 05, 2013
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We are so pleased that you were happy with our service Anthony. May we take this opportunity of wishing you all the very best in the future! ...
Mar 28,2013
Minithumbup
By: 'Jill Tyler'
Mar 28,2013
0 people found
this helpful
Cross Keys staff are very helpful and provide a very friendly and helpful service! Great for properties in the Stoke/Devonport/Morice Town areas. I looked at ALOT of propertiies, but they kept their patience! Thanks for all your help, best wishes...
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By: Craig Duncan
Apr 05, 2013
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Thank you very much for the positive feedback Jill, it is hugely appreciated! ...
Mar 25,2013
Minithumbup
Rob
By: 'NAT'
Mar 25,2013
0 people found
this helpful
We have purchased our first property through Cross Keys Estates.Rob down and his team were helpful throughout this very stressful process and made it less stressful for us.Rob down was always just a phone call away to answer my phone calls and he ...
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By: Craig Duncan
Mar 27, 2013
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Nat, thank you very much for your comments. Its great to know how performed and we are truly grateful for your kinds words. Rob has seen the review and is delighted! ...
Mar 24,2013
Minithumbup
Rob
By: 'Rob. W'
Mar 24,2013
0 people found
this helpful
I have purchased my first property through Cross Keys Estates. Rob Down and Bev Green were more than helpful from the first viewing through to completion but it did not stop there, it was nice to know that the team would still be on hand ...
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By: Craig Duncan
Mar 27, 2013
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Hi Rob, fantastic feedback received so thank you so much for that. I am glad that we provided a good service to you as this is very important to us. All the very best in the future and maybe we will see you again! ...
Mar 20,2013
Minithumbup
By: 'Emma'
Mar 20,2013
0 people found
this helpful
I have recently purchased a property through Cross Keys estates, and i found them to be very helpful and approachable, and they dealt with any queries fast and efficiently. I would definitely consider using Cross Keys if i need to sell a property....
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By: Craig Duncan
Mar 21, 2013
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Thank you Emma! Kinds words - may we all wish you the very best of luck with the property! ...
Mar 19,2013
Minithumbup
Jack Merriott MNAEA
By: 'Mel'
Mar 19,2013
0 people found
this helpful
Having just sold our house with the help of Cross Keys Estates I felt it necessary to leave an outstanding review here due to the fantastic service which we received from start to finish. The market appraisal was very helpful with brilliant advice from Jack ...
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By: Craig Duncan
Mar 20, 2013
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Thank you so much for your review! It has been a pleasure!! ...
Mar 18,2013
Minithumbup
By: 'Kevin and Carol Notman'
Mar 18,2013
0 people found
this helpful
From start to finish and hiccups inbetween- above staff mentioned but All the staff were amazing- notified us every week of status and advised through difficult time in selling property. Cannot thank you all enough Crosskeys- if you\'re thinking of buying -these are your 1...
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By: Craig Duncan
Mar 18, 2013
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Hi Kevin and Carol, thank you so much for the review. It was a difficult sale and extremely frustrating at times but we got there! ...
Mar 12,2013
Minithumbup
Rob
By: 'Dave Jeffery'
Mar 12,2013
0 people found
this helpful
Well what can I say, I delt mainly with Bev Green and Rob Down,but at times I have had help from all the staff! From start to finish Bev and Rob have kept me informed every step of the way and if I needed ...
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By: Craig Duncan
Mar 12, 2013
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Thank you for the comment Dave! Rob is thrilled and when Bev gets back into the office Ill tell her to have a look. Thanks again ...
Feb 26,2013
Minithumbup
Rob
By: 'A Body'
Feb 26,2013
0 people found
this helpful
I recently purchased a property from Cross Keys and was assisted by Rob Down. I found the whole experience from my first viewing to the completion of the sale very straight forward. Rob was more thank accommodating and was very flexible in fitting in with ...
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By: Craig Duncan
Mar 07, 2013
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Thank you for your comments! I notice that you didnt let the grass grow under your feet by cracking straight on with it. It looks SO much better already with the new windows in ...
Feb 26,2013
Minithumbup
Jack Merriott MNAEA
By: 'Happy-house-mover'
Feb 26,2013
0 people found
this helpful
We had Cross Keys over for a market appraisal and were very impressed with Jack, we could tell how passionate he is about his job and he gave us some brilliant tips on how to best present our home for sale etc. However we decided ...
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By: Craig Duncan
Feb 26, 2013
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Thank you for putting so much time and effort into your review of our services! We are touched that you have spoken so highly of us all. Good luck in your new home! ...
Feb 25,2013
Minithumbup
Rob
By: 'JaredP'
Feb 25,2013
0 people found
this helpful
I first spoke with Bev in early January 13, with a view to looking at a flat I\'d seen on Rightmove. From the moment we first spoke on the phone, I could feel superb customer service. I met Rob at my viewings, He was so ...
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By: Craig Duncan
Feb 26, 2013
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Jared, praise indeed! Thank you so much for putting your feedback on our services on this site. Both Rob and Bev are delighted (and so am i!) ...
Feb 25,2013
Minithumbup
Rob
By: 'Vickery'
Feb 25,2013
0 people found
this helpful
Rob has bent over backwards to be helpful and available for us at our convenience, he has let us view repeatedly, been endlessly patient and gone out of his way to help us find a property that suits our needs. We are very grateful to ...
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By: Craig Duncan
Feb 25, 2013
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Thank you so much for such positive feedback about James and Rob! They have both read your review and are delighted (as we are, his boss') ...
Feb 21,2013
Minithumbup
Jack Merriott MNAEA
By: 'Donna'
Feb 21,2013
0 people found
this helpful
We had our house on the market last year for 8 months with another agent. Lots of viewings but no offers. A friend recommended Cross Keys - Jack the Managing Director came along in January, spent a lot of time with us and took loads of ...
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By: Craig Duncan
Feb 21, 2013
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Thank you very much for the kinds words Donna! It is very much appreciated ...
Feb 12,2013
Minithumbup
By: 'Vicki29'
Feb 12,2013
0 people found
this helpful
We bought a house on the market with Cross Keys Estate Agents and dealt with Bev Green, who took us under her wing and completely looked after us. Our own house was sold privately so we didn\'t have an agent of our own, however, ...
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By: Craig Duncan
Feb 12, 2013
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Fantastic review, thank you very much. Bev is thrilled! ...
Feb 03,2013
Minithumbup
Jack Merriott MNAEA
By: 'JoJo'
Feb 03,2013
0 people found
this helpful
Would like to recommend Jack from Cross Keys. He gave impartial advice re letting and buying and was knowledgable on both counts. He even advised on prospective tenants with a great deal of enthusiasm. Excellent...
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By: Craig Duncan
Feb 25, 2013
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Thank you for your kinds, much appreciated! Good luck with your property search ...
Feb 02,2013
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Mr and Mrs G'
Feb 02,2013
0 people found
this helpful
In a difficult market Jack and Craig worked hard on our behalf to achieve the sale of our property and also dealt efficiently with the purchase of our current property, which was also being marketed by Cross Keys. We would have no hesitation in recommending ...
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By: Craig Duncan
Feb 02, 2013
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Thank you very much for your comment! It helps us enormously getting feedback from clients ...
Jan 28,2013
Minithumbup
Rob
By: 'Ben'
Jan 28,2013
0 people found
this helpful
Cross Keys Estate Agents has been a breath of fresh air as estate agents go. This is down to a unique approach that Jack, Rob, Bev and the team have applied to the advertisement and management of feedback data for my property that I have ...
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By: Craig Duncan
Jan 31, 2013
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Thank you so much for your kinds words Ben. We are so glad that you are happy the way things went and we truly are appreciative of your feedback! ...
Jan 19,2013
Minithumbup
Jack Merriott MNAEA
By: 'Amy&Kev'
Jan 19,2013
1 people found
this helpful
Cross Keys estate agents are with out a doubt the best agents in Plymouth. Jack went above and beyond his duties to help my new husband and I find our perfect home. Jack showed us some lovely properties explaining every house in detail so we ...
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By: Craig Duncan
Jan 21, 2013
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Thank you very much for your comments, they are hugely appreciated x ...
Jan 17,2013
Minithumbup
By: 'Steve Coram'
Jan 17,2013
0 people found
this helpful
Although my circumstances have changed and I am not now buying a \'property to let\' in the Plymouth area, I felt I had to highlight the professional manner in which my dealings with Cross Keys had been. I had made enquiries from several estate ...
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By: Craig Duncan
Jan 18, 2013
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Steve, that is veyr nice of you to take the time to comment on this site. Thank you very much! ...
Jan 12,2013
Minithumbup
Rob
By: 'Mark'
Jan 12,2013
0 people found
this helpful
Rob Down at Cross Keys was really helpful in helping me find the right property as a first time buyer. He advised me of property potential and was keen on helping me stick to my budget and envisaging what was possible with each property. Being ...
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By: Craig Duncan
Jan 14, 2013
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Hi Mark, thank you for your kinds comments. Its always great to hear good things about the way we have performed. Thanks again. Craig ...
Dec 28,2012
Minithumbup
By: 'Niaomi'
Dec 28,2012
0 people found
this helpful
We found Cross Keys to be very professional and always kept us infomed of any developments. We felt we could always ring them on a matter that may have arisen and they always dealt with it accordingly. Would use this estate agent again if we ...
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By: Craig Duncan
Jan 08, 2013
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Thank you for your kinds words. See you soon, no doubt!! ...
Dec 21,2012
Minithumbup
Jack Merriott MNAEA
By: 'Dave Barns'
Dec 21,2012
0 people found
this helpful
We were impressed by the professionalism of the complete organisation; they always seemed on top of the situation, knowing when to prompt us and our solicitor, and other buyers and sellers in the chain, for any necessary action. Another significant factor was the sheer enthusiasm ...
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By: Craig Duncan
Jan 08, 2013
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Thank you for your kinds words. It was a pretty long chain and was stressful at times but we got there together! ...
Dec 21,2012
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Rob Thompson'
Dec 21,2012
0 people found
this helpful
I sold my property using crosskeys estates. It was a frustrating time due to a large chain, but at all times the directors Jack and Craig and their staff members Bev and Rob, kept us up to date with everything and re assured us. It ...
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By: Craig Duncan
Jan 08, 2013
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Thank you Rob and Karen! We will be out soon, bottle in hand!!!! ...
Dec 20,2012
Minithumbup
Craig
Rob
By: 'Rosemary Marshall'
Dec 20,2012
0 people found
this helpful
Cross keys have sold my flat for me in 3 DAYS.The photos ,taken by Jack, were fantastic and really showed off my property well.They gave me all the feedback as soon as the vieiwing had been done,and are now looking out for a ...
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By: Craig Duncan
Dec 21, 2012
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Rosemary, thank you so much for putting the review up, it is much appreciated by us all. I hope you like the property you are viewing with us today!!! Merry Christmas!! ...
Dec 14,2012
Minithumbup
Jack Merriott MNAEA
By: 'Mr Steven Pratchett & Dr Glynis Pratchett'
Dec 14,2012
0 people found
this helpful
The service and support offered by Cross Keys Estates was outstanding in many ways. We had three agents to make a valuation and as it transpires Jack Merriot\'s was spot on. The other two valuations were much lower, one by as much as £20,000. ...
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By: Craig Duncan
Dec 15, 2012
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Thank you so much for putting such a positive comment on this site regarding our service. It is lovely to hear that we did a good job and you are happy. I will ensure that all the staff will be informed accordingly. Once again, many thanks and Merry Christmas! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 0 59 2 352 4 207 2 27 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(320)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(403)


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