• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Dec 20,2012
Minithumbup
Craig
Rob
By: 'Rosemary Marshall'
Dec 20,2012
0 people found
this helpful
Cross keys have sold my flat for me in 3 DAYS.The photos ,taken by Jack, were fantastic and really showed off my property well.They gave me all the feedback as soon as the vieiwing had been done,and are now looking out for a ...
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Was this helpful? Yes
By: Craig Duncan
Dec 21, 2012
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Rosemary, thank you so much for putting the review up, it is much appreciated by us all. I hope you like the property you are viewing with us today!!! Merry Christmas!! ...
Dec 14,2012
Minithumbup
Jack Merriott MNAEA
By: 'Mr Steven Pratchett & Dr Glynis Pratchett'
Dec 14,2012
0 people found
this helpful
The service and support offered by Cross Keys Estates was outstanding in many ways. We had three agents to make a valuation and as it transpires Jack Merriot\'s was spot on. The other two valuations were much lower, one by as much as £20,000. ...
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Was this helpful? Yes
By: Craig Duncan
Dec 15, 2012
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Thank you so much for putting such a positive comment on this site regarding our service. It is lovely to hear that we did a good job and you are happy. I will ensure that all the staff will be informed accordingly. Once again, many thanks and Merry Christmas! ...
Dec 06,2012
Minithumbup
Jack Merriott MNAEA
Rob
By: 'k Agostini'
Dec 06,2012
0 people found
this helpful
Nothing was too much trouble, always called back or emailed an answer to any questions we had. Also a mention for Bev in the office, always on hand to help....
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By: Craig Duncan
Dec 07, 2012
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Thank you for your kinds words! All of the feedback will be given to Jack Rob and Bev. Have a great christmas! ...
Dec 03,2012
Minithumbup
Rob
By: 'weavo'
Dec 03,2012
0 people found
this helpful
Would just like to thank everyone at the branch for the excellent service I received, whilst selling my property. From the first time I spoke to Jack and then met him to the exchanging of contracts, the feedback I received from Bev and Rob after ...
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Was this helpful? Yes
By: Craig Duncan
Dec 05, 2012
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Thanks very much for commenting so positively about our service. It is much appreciated by us all in the office!! ...
Nov 28,2012
Minithumbup
Jack Merriott MNAEA
By: 'happycustomer'
Nov 28,2012
0 people found
this helpful
Having tried to sell using one of the large corporate agencies without success i felt the need to change and this is when crosskeys rekindled my faith in estate agents. Having had the initial meeting with jack he soon came to the property and started ...
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By: Craig Duncan
Dec 03, 2012
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Thank you very much for your comments. It is lovely to get such feedback, especially to know an entire family holds us in high esteem! ...
Nov 26,2012
Minithumbup
Jack Merriott MNAEA
By: 'Carole Ely'
Nov 26,2012
0 people found
this helpful
Jack was very helpful in preparing the flat for sale, including accompanying me to The Range and selecting suitable pictures, mirrors and accessories. The flat quickly had several viewings and was soon sold at a good price....
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By: Craig Duncan
Nov 28, 2012
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Thank you very much for your review Carole!! Jack is chuffed to bits with your words x ...
Nov 21,2012
Minithumbup
Rob
By: 'Jean & Tony Fleet'
Nov 21,2012
0 people found
this helpful
We cant thank Rob, Bev, Jack & Craig enough for their consistant proffessionalism, their attention to detail,their friendly and suportive approach throughout the whole of their dealings with us. A pleasure to do business with them and thankyou again....
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By: Craig Duncan
Nov 21, 2012
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What a lovely reveiw, thank you Mr and Mrs Fleet! It was a struggle but we got there in the end. Thanks again. ...
Nov 21,2012
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Philippa'
Nov 21,2012
1 people found
this helpful
When I decided to sell my rental property I had no hesitation but to go to Jack and his fantastic team. I bought a house through Jack 6 years ago and from that experience knew Cross Keys were the people to go to. Jack knows Stoke ...
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By: Craig Duncan
Nov 21, 2012
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Philippa, a pleasure dealing with you again! Thank you so much for your kinds words ...
Nov 13,2012
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Paul C'
Nov 13,2012
1 people found
this helpful
I can\'t thank all at Cross Keys enough. Jack, Craig and Bev have all been so very helpful in the sale of my 88 year old grandmothers property. I live 350 miles away and I thought the whole process of moving my nan was going to ...
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By: Craig Duncan
Nov 13, 2012
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Thank you very much indeed for your review Paul. I am so glad that you are happy with our service. Please send our best wishes to your Gran! ...
Nov 12,2012
Minithumbup
By: 'Teresa'
Nov 12,2012
1 people found
this helpful
Cross Keys were the most helpful, friendly and professional company. I registered with a number of agents and Cross Keys were miles above the rest. Beverley was the agent I had the most contact with and was very professional and very knowledgable during the viewing. ...
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By: Craig Duncan
Nov 13, 2012
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Your comments are hugely appreciated Teresa, thank you so much. Bev enjoyed her follow up visit too! ...
Nov 07,2012
Minithumbup
Jack Merriott MNAEA
By: 'Helen Webber'
Nov 07,2012
0 people found
this helpful
This is now the third time I have used Cross Keys, first time in 2006 as a buyer, and in 2008 and 2012 as a seller, this sentence alone should speak for itself. Jack and the team are excellent , enthusiastic, and really know their jobs. My last property ...
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By: Craig Duncan
Nov 08, 2012
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Hi Helen, thank you ever so much for your review. We are very keen for you to move every 6 months but I guess that wouldnt be fair on you! haha. May we take this opportunity of wishing you all he best for the future in new home! ...
Oct 19,2012
Minithumbup
Jack Merriott MNAEA
By: 'Pat'
Oct 19,2012
0 people found
this helpful
After using another agent who was unsuccessful in selling my property after three months I engaged Cross Keys. As I had never sold a property before I was quite nervous about the whole process. I first had an appointment with Bev at the office, she ...
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By: Craig
Oct 19, 2012
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Pat, thank you so much for your very kind words. It was a real pleasure dealing with you and big thanks for the wine and choccies!! Best of luck in the future x x ...
Oct 15,2012
Minithumbup
Rob
By: 'Caroline Bellamy'
Oct 15,2012
0 people found
this helpful
The service we received from Rob in particular, and Cross Keys as a whole, while looking for a property was fantastic. He took the trouble to listen to what we were looking for and didn\'t waste out time showing us properties that weren\'t ...
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By: Craig Duncan
Oct 18, 2012
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Thank you for your feedback Caroline! ...
Oct 01,2012
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Tony and Monika'
Oct 01,2012
0 people found
this helpful
Jack helped us to organise rooms for the pictures to show the house at it\'s best, he had a friendly manner and nothing was too much trouble for him. He answered every question honestly and if he didn\'t know the answer he found ...
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By: Craig Duncan
Oct 03, 2012
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Thanks very much for the positive feedback Tony and Monika. We all wish you well in your new property and good luck with the refurbishment! ...
Sep 26,2012
Minithumbup
Rob
Jack Merriott MNAEA
By: 'lucky-taurus'
Sep 26,2012
0 people found
this helpful
We are first time buyers and instantly we had fantastic communication with Rob when we called to visit the property initially. He was welcoming and descriptive while showing us the property, happy to answer all questions and allowed us to take our time while looking ...
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By: Craig Duncan
Sep 26, 2012
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Fantastic feedback from you Lucky-Taurus, thank you so much. We are having a debate as to your identity and I think Rob got it straight away. Our collective humble thanks go to you for your review of CK ...
Sep 25,2012
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Mark Smith'
Sep 25,2012
1 people found
this helpful
I would like to say just how professional the service we recived from Cross Keys was on our purchase of a new family home in central Plymouth. From the first viewing of the property with Jack, to the placing an offer with Craig. Every step ...
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By: Craig Duncan
Sep 25, 2012
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Thanks very much for the comments Mark! I have a confession to make, Jack ate all of the chocolates! haha ...
Sep 24,2012
Minithumbup
By: 'BeckandLoz'
Sep 24,2012
0 people found
this helpful
I have recently sold two properties with Crosskeys. They have been honest, efficient and a pleasure to deal with. I would highly recommend them....
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By: Craig Duncan
Sep 25, 2012
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Lovely to hear your feedback Beck & Loz, thank you! ...
Sep 24,2012
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Mrs Gears'
Sep 24,2012
1 people found
this helpful
My husband and I contacted Cross Keys to put our house on the market, we had previously had other agents round to value the property but none compare to the visit we had from Jack. He conducted a thorough tour of the house asking relevant ...
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Was this helpful? Yes
By: Craig Duncan
Sep 24, 2012
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Thank you very much for the positive feedback and absolutely lovely words, we all appreciate them enormously! ...
Aug 27,2012
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Gwenn Yvinec'
Aug 27,2012
0 people found
this helpful
When I decided to sell my property, I asked several agents to come around to give me a valuation. I have to say that I was genuinely disappointed by some of them who hardly looked around the place and whose manners were far from what ...
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Was this helpful? Yes
By: Craig Duncan
Aug 28, 2012
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Thanks ever so much for your comprehensive and positive feedback. It shows that things seem to be working and that an indenpendent agency cares much more than any corporate ever could! Thanks again, from The Cross Keys Crew ...
Aug 24,2012
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Bob & Jill Bellerby'
Aug 24,2012
1 people found
this helpful
I would never have thought that selling a house could be so hard,also very stressful. After trying to sell the house through various other Estate Agents, I asked Cross Keys if they would be interested in giving us a honest valuation ( no sales pitch) ...
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Was this helpful? Yes
By: Craig Duncan
Aug 28, 2012
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The sale of your property was long and protracted and stressful for all parties involved (but mostly you!) We are so glad that it finally went through to completion and you are now where you want to be! Thank you so much for your kinds words! ...
Aug 20,2012
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr NJ Carpenter'
Aug 20,2012
0 people found
this helpful
Through recommendation I contacted Cross Keys. I expected a good service, but was blown away by the expertise and customer care shown from the management through to the office staff. Jack helped me greatly with his knowledge of the local property market and attention to ...
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Was this helpful? Yes
By: Craig Duncan
Aug 21, 2012
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Great to hear you have had a positive experience. Thank you for your kinds comments Mr C! ...
Aug 16,2012
Minithumbup
By: 'Nicki'
Aug 16,2012
0 people found
this helpful
I will always recommend Cross Keys. I had used another agent for over 6 months and when I put it in the hands of Cross Keys the property was sold within 2 months. Excellent service. Each member of staff knows their job and excels in executing it. ...
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Was this helpful? Yes
By: Craig the director
Aug 17, 2012
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Humble thanks from all at Cross Keys Nicki x ...
Aug 15,2012
Minithumbup
Jack Merriott MNAEA
By: 'Mrs C M Warner'
Aug 15,2012
1 people found
this helpful
I found Jack, Bev, and Craig to be very helpful in the sale of my property which was not easy and took a while to achieve. They were always polite and patient and Jack in particular was constructive in his views on my property and ...
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Was this helpful? Yes
By: Craig Duncan
Aug 16, 2012
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Thank you very much for leaving your feedback about our service. Jack, Bev, Rob and myself would like to wish you well in your new house! ...
Aug 15,2012
Minithumbup
By: 'Kim Stapleton'
Aug 15,2012
1 people found
this helpful
Totally professional in every way. Always went the extra mile to make sure I was completely happy. Came back on a number of occasions to get the right photos for the web site. Not many corporates would have bothered to do this. I know from ...
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By: Craig Duncan
Aug 16, 2012
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A big thank you for your kinds words! ...
Aug 14,2012
Minithumbup
By: 'Brian'
Aug 14,2012
0 people found
this helpful
Very good service Bev kept us informed as best she could about any problems before they became major....
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Was this helpful? Yes
Aug 14,2012
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr & Mrs D Ackland'
Aug 14,2012
1 people found
this helpful
Jack Merriott from Cross Keys Estate, Stoke,Plymouth visited my home, he took excellent photos of my property.I was given an honest and reliable service. The service was very prompt and professional. Within days I had several viewings and within the third week several ...
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Was this helpful? Yes
By: Craig Duncan
Aug 14, 2012
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Mr and Mrs Ackland we are absolutely blown away with your feedback. Thank you so much! ...
Aug 11,2012
Minithumbup
Jack Merriott MNAEA
By: 'Dan and Nic'
Aug 11,2012
0 people found
this helpful
Cross Keys sold our 2 bedroom flat and we wre very pleased with the service they offered, which we believe represented great value for money. The photos were excellent and Jack provided us with some great tips to add that extra sparkle to the property. The ...
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Was this helpful? Yes
By: craig the director
Aug 13, 2012
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Hi Dan and Nic, thank you so much for your kinds words! It is always nice to get feedback from clients that is positive. Thank you again! ...
Aug 11,2012
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Mr Paul W Sturrock'
Aug 11,2012
0 people found
this helpful
Jack&Craig did an excellent job marketing my property for me. They prepared the house for sale to a high standard and carried out work way above and beyond that of a normal estate agency would undertake. As i live in Southend and the ...
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Was this helpful? Yes
By: Craig Duncan
Aug 13, 2012
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Thank you for the comments Paul! ...
Aug 11,2012
Minithumbup
By: 'Dennis Harris'
Aug 11,2012
0 people found
this helpful
At the time of trying to sell my property I had seperated from my wife making it rather difficult to communicate at the time , but the staff at cross keys were very understanding and helpfull with this delicate situation . I was constantly informed of viewings ...
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Was this helpful? Yes
By: Craig Duncan
Aug 11, 2012
View all comments (1)
Good Morning Dennis, thank you so much for your kind comments about us and especially Bev. Best wishes to you in the future and feel free to pop in anytime for a catch up. (by the way, you rated us 1 star, was that an error?) ...
Aug 10,2012
Minithumbup
Jack Merriott MNAEA
By: 'Jan and mark Humphris'
Aug 10,2012
0 people found
this helpful
Jack and Bev gave us an excellent service in the selling of our property. We received the full selling price and sold within three days of jack and Bev putting our house on the web. Jack\'s photograph of our house was out standing and ...
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Was this helpful? Yes
By: Craig the Director
Aug 11, 2012
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Hi Jan and Mark, I am so pleased that you were happy with our service and thank you so much for your kind comments. I will certainly pass them onto both Jack and Bev. Your gift of wine and beer was hugely appreciated by us all. Thank you once more ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 0 57 2 341 4 194 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(299)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(389)


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