• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Feb 25,2013
Minithumbup
Rob Down MNAEA
By: 'JaredP'
Feb 25,2013
0 people found
this helpful
I first spoke with Bev in early January 13, with a view to looking at a flat I\'d seen on Rightmove. From the moment we first spoke on the phone, I could feel superb customer service. I met Rob at my viewings, He was so patient & friendly. Being a first time buyer, both Bev, Rob & myself were in constant contact, and they were quick to answer any questions that I thought of. Bev & Rob have made my buying experience superb & I would 100% reccomend them to my friends. You know ...
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By: Craig Duncan
Feb 26, 2013
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Jared, praise indeed! Thank you so much for putting your feedback on our services on this site. Both Rob and Bev are delighted (and so am i!) ...
Feb 25,2013
Minithumbup
Rob Down MNAEA
By: 'Vickery'
Feb 25,2013
0 people found
this helpful
Rob has bent over backwards to be helpful and available for us at our convenience, he has let us view repeatedly, been endlessly patient and gone out of his way to help us find a property that suits our needs. We are very grateful to both him and James for his incredibly useful local knowledge and genuine, good natured approach to the experience....
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By: Craig Duncan
Feb 25, 2013
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Thank you so much for such positive feedback about James and Rob! They have both read your review and are delighted (as we are, his boss') ...
Feb 21,2013
Minithumbup
Jack Merriott MNAEA
By: 'Donna'
Feb 21,2013
0 people found
this helpful
We had our house on the market last year for 8 months with another agent. Lots of viewings but no offers. A friend recommended Cross Keys - Jack the Managing Director came along in January, spent a lot of time with us and took loads of high quality photos. He also gave advice on what we could do which would help sell the property. The commission was very competitive. All the staff are down to earth & friendly - you are updated by phone & emails on viewings & feedback. We ...
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By: Craig Duncan
Feb 21, 2013
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Thank you very much for the kinds words Donna! It is very much appreciated ...
Feb 12,2013
Minithumbup
By: 'Vicki29'
Feb 12,2013
0 people found
this helpful
We bought a house on the market with Cross Keys Estate Agents and dealt with Bev Green, who took us under her wing and completely looked after us. Our own house was sold privately so we didn\'t have an agent of our own, however, if we did need to sell again then we would not hesitate to use Cross Keys. All the guys in the office were extremely friendly and helpful and Bev in particular made sure that we were always kept in the loop with both our seller and their onward seller. I couldn\'t rec...
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By: Craig Duncan
Feb 12, 2013
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Fantastic review, thank you very much. Bev is thrilled! ...
Feb 03,2013
Minithumbup
Jack Merriott MNAEA
By: 'JoJo'
Feb 03,2013
0 people found
this helpful
Would like to recommend Jack from Cross Keys. He gave impartial advice re letting and buying and was knowledgable on both counts. He even advised on prospective tenants with a great deal of enthusiasm. Excellent...
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By: Craig Duncan
Feb 25, 2013
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Thank you for your kinds, much appreciated! Good luck with your property search ...
Feb 02,2013
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Mr and Mrs G'
Feb 02,2013
0 people found
this helpful
In a difficult market Jack and Craig worked hard on our behalf to achieve the sale of our property and also dealt efficiently with the purchase of our current property, which was also being marketed by Cross Keys. We would have no hesitation in recommending them....
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By: Craig Duncan
Feb 02, 2013
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Thank you very much for your comment! It helps us enormously getting feedback from clients ...
Jan 28,2013
Minithumbup
Rob Down MNAEA
By: 'Ben'
Jan 28,2013
0 people found
this helpful
Cross Keys Estate Agents has been a breath of fresh air as estate agents go. This is down to a unique approach that Jack, Rob, Bev and the team have applied to the advertisement and management of feedback data for my property that I have sold through them. The advertisement had photos that was taken with a wide angle lens and also with the correct light conditions in order to bring my property out of the darkness (this is a miserable time of year weatherwise and Jack did well there). The accompa...
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By: Craig Duncan
Jan 31, 2013
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Thank you so much for your kinds words Ben. We are so glad that you are happy the way things went and we truly are appreciative of your feedback! ...
Jan 19,2013
Minithumbup
Jack Merriott MNAEA
By: 'Amy&Kev'
Jan 19,2013
1 people found
this helpful
Cross Keys estate agents are with out a doubt the best agents in Plymouth. Jack went above and beyond his duties to help my new husband and I find our perfect home. Jack showed us some lovely properties explaining every house in detail so we knew what we were going into with bills, amenities and bus routes as that was inportant to me. Jack wasn\'t at all pushy and was very much like a friend the way he treated us. Making my husband and I feel comfortable and not pressured. Unlike other esta...
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By: Craig Duncan
Jan 21, 2013
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Thank you very much for your comments, they are hugely appreciated x ...
Jan 17,2013
Minithumbup
By: 'Steve Coram'
Jan 17,2013
0 people found
this helpful
Although my circumstances have changed and I am not now buying a \'property to let\' in the Plymouth area, I felt I had to highlight the professional manner in which my dealings with Cross Keys had been. I had made enquiries from several estate agents, but found that the general trend was to take many days in making contact by e-mail and then not answering fully any questions that I had posed! Bev Green surpassed herself with immediate responses to my enquiries and was helpful throughout. I wou...
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By: Craig Duncan
Jan 18, 2013
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Steve, that is veyr nice of you to take the time to comment on this site. Thank you very much! ...
Jan 12,2013
Minithumbup
Rob Down MNAEA
By: 'Mark'
Jan 12,2013
0 people found
this helpful
Rob Down at Cross Keys was really helpful in helping me find the right property as a first time buyer. He advised me of property potential and was keen on helping me stick to my budget and envisaging what was possible with each property. Being a first time buyer I was unsure of the process on certain occasions, but a quick call to Bev Green would set me straight. Rob was always able to accommodate a viewing even with the very tricky timing that my job allows for and usually could sort something ...
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By: Craig Duncan
Jan 14, 2013
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Hi Mark, thank you for your kinds comments. Its always great to hear good things about the way we have performed. Thanks again. Craig ...
Dec 28,2012
Minithumbup
By: 'Niaomi'
Dec 28,2012
0 people found
this helpful
We found Cross Keys to be very professional and always kept us infomed of any developments. We felt we could always ring them on a matter that may have arisen and they always dealt with it accordingly. Would use this estate agent again if we were to move in the future....
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By: Craig Duncan
Jan 08, 2013
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Thank you for your kinds words. See you soon, no doubt!! ...
Dec 21,2012
Minithumbup
Jack Merriott MNAEA
By: 'Dave Barns'
Dec 21,2012
0 people found
this helpful
We were impressed by the professionalism of the complete organisation; they always seemed on top of the situation, knowing when to prompt us and our solicitor, and other buyers and sellers in the chain, for any necessary action. Another significant factor was the sheer enthusiasm of Jack Merriott; it is abundantly clear that he loves his job, and that translates into efficiency in selling Β’Γ’β€šΒ¬Γ’β‚¬Ε“ he sold our house in 3 days! If we ever need to use an agent again, we would have no hesita...
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By: Craig Duncan
Jan 08, 2013
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Thank you for your kinds words. It was a pretty long chain and was stressful at times but we got there together! ...
Dec 21,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Rob Thompson'
Dec 21,2012
0 people found
this helpful
I sold my property using crosskeys estates. It was a frustrating time due to a large chain, but at all times the directors Jack and Craig and their staff members Bev and Rob, kept us up to date with everything and re assured us. It is the first time I have sold a property for over 24 years and I did not realise what was involved and the extent of work that the agents put into this sale. The company has done an excellent job in selling our property and we would recommend them to any person wishin...
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By: Craig Duncan
Jan 08, 2013
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Thank you Rob and Karen! We will be out soon, bottle in hand!!!! ...
Dec 20,2012
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
Rob Down MNAEA
By: 'Rosemary Marshall'
Dec 20,2012
0 people found
this helpful
Cross keys have sold my flat for me in 3 DAYS.The photos ,taken by Jack, were fantastic and really showed off my property well.They gave me all the feedback as soon as the vieiwing had been done,and are now looking out for a new property for me to buy.I have used Cross keys before and found them then as now Brilliant.A friendly and helpful team of people who are very very good at what they do. A very satisfied customer rosemary Marshall...
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By: Craig Duncan
Dec 21, 2012
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Rosemary, thank you so much for putting the review up, it is much appreciated by us all. I hope you like the property you are viewing with us today!!! Merry Christmas!! ...
Dec 14,2012
Minithumbup
Jack Merriott MNAEA
By: 'Mr Steven Pratchett & Dr Glynis Pratchett'
Dec 14,2012
0 people found
this helpful
The service and support offered by Cross Keys Estates was outstanding in many ways. We had three agents to make a valuation and as it transpires Jack Merriot\'s was spot on. The other two valuations were much lower, one by as much as £20,000. Whereas estate agents can appear as though they were "going through the motions", in contrast Jack Merriot is a colourful, bubbly character not only interested in the property but also in us as individuals. What impressed us most was his en...
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By: Craig Duncan
Dec 15, 2012
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Thank you so much for putting such a positive comment on this site regarding our service. It is lovely to hear that we did a good job and you are happy. I will ensure that all the staff will be informed accordingly. Once again, many thanks and Merry Christmas! ...
Dec 06,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'k Agostini'
Dec 06,2012
0 people found
this helpful
Nothing was too much trouble, always called back or emailed an answer to any questions we had. Also a mention for Bev in the office, always on hand to help....
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By: Craig Duncan
Dec 07, 2012
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Thank you for your kinds words! All of the feedback will be given to Jack Rob and Bev. Have a great christmas! ...
Dec 03,2012
Minithumbup
Rob Down MNAEA
By: 'weavo'
Dec 03,2012
0 people found
this helpful
Would just like to thank everyone at the branch for the excellent service I received, whilst selling my property. From the first time I spoke to Jack and then met him to the exchanging of contracts, the feedback I received from Bev and Rob after each viewing and all the corrospondence keeping me up to date was first class. Thanks again and will definatly use you again and recommend you to friends and family :-)...
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By: Craig Duncan
Dec 05, 2012
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Thanks very much for commenting so positively about our service. It is much appreciated by us all in the office!! ...
Nov 28,2012
Minithumbup
Jack Merriott MNAEA
By: 'happycustomer'
Nov 28,2012
0 people found
this helpful
Having tried to sell using one of the large corporate agencies without success i felt the need to change and this is when crosskeys rekindled my faith in estate agents. Having had the initial meeting with jack he soon came to the property and started taking pictures and giving excellent advice with regards to \'staging\' the property for sale and achieving a price that was what i wanted and realistic. The property sold on the first viewing and the team at crosskeys helped myself and the buyer...
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By: Craig Duncan
Dec 03, 2012
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Thank you very much for your comments. It is lovely to get such feedback, especially to know an entire family holds us in high esteem! ...
Nov 26,2012
Minithumbup
Jack Merriott MNAEA
By: 'Carole Ely'
Nov 26,2012
0 people found
this helpful
Jack was very helpful in preparing the flat for sale, including accompanying me to The Range and selecting suitable pictures, mirrors and accessories. The flat quickly had several viewings and was soon sold at a good price....
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By: Craig Duncan
Nov 28, 2012
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Thank you very much for your review Carole!! Jack is chuffed to bits with your words x ...
Nov 21,2012
Minithumbup
Rob Down MNAEA
By: 'Jean & Tony Fleet'
Nov 21,2012
0 people found
this helpful
We cant thank Rob, Bev, Jack & Craig enough for their consistant proffessionalism, their attention to detail,their friendly and suportive approach throughout the whole of their dealings with us. A pleasure to do business with them and thankyou again....
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By: Craig Duncan
Nov 21, 2012
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What a lovely reveiw, thank you Mr and Mrs Fleet! It was a struggle but we got there in the end. Thanks again. ...
Nov 21,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Philippa'
Nov 21,2012
1 people found
this helpful
When I decided to sell my rental property I had no hesitation but to go to Jack and his fantastic team. I bought a house through Jack 6 years ago and from that experience knew Cross Keys were the people to go to. Jack knows Stoke like the back of his hand. His straight talking and advice how best to stage the property meant I had viewings within days of the house going on the market which has now sold. Rob has been on the ball throughout liaising between the purchaser and myself. The door is al...
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By: Craig Duncan
Nov 21, 2012
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Philippa, a pleasure dealing with you again! Thank you so much for your kinds words ...
Nov 13,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Paul C'
Nov 13,2012
1 people found
this helpful
I can\'t thank all at Cross Keys enough. Jack, Craig and Bev have all been so very helpful in the sale of my 88 year old grandmothers property. I live 350 miles away and I thought the whole process of moving my nan was going to be a nightmare. Cross Keys made it so much less stressful than I thought. They were efficient, professional, knowledgeable and approachable and we had an offer accepted in less than a week. If you are looking to buy or sell a property in the Plymouth area then I highly ...
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By: Craig Duncan
Nov 13, 2012
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Thank you very much indeed for your review Paul. I am so glad that you are happy with our service. Please send our best wishes to your Gran! ...
Nov 12,2012
Minithumbup
By: 'Teresa'
Nov 12,2012
1 people found
this helpful
Cross Keys were the most helpful, friendly and professional company. I registered with a number of agents and Cross Keys were miles above the rest. Beverley was the agent I had the most contact with and was very professional and very knowledgable during the viewing. I had been on previous viewing with other estate agents that in a few cases had not even visited the property to be viewed. I would gladly recommend Cross Keys to any of my friends or family....
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By: Craig Duncan
Nov 13, 2012
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Your comments are hugely appreciated Teresa, thank you so much. Bev enjoyed her follow up visit too! ...
Nov 07,2012
Minithumbup
Jack Merriott MNAEA
By: 'Helen Webber'
Nov 07,2012
0 people found
this helpful
This is now the third time I have used Cross Keys, first time in 2006 as a buyer, and in 2008 and 2012 as a seller, this sentence alone should speak for itself. Jack and the team are excellent , enthusiastic, and really know their jobs. My last property had an offer, which I accepted in about 6 weeks. Jack took time taking the photos for the brochure which were excellent and the floor plan in 3D was stunning, making it easier for prospective purchasers to understand the strange layout of my fla...
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By: Craig Duncan
Nov 08, 2012
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Hi Helen, thank you ever so much for your review. We are very keen for you to move every 6 months but I guess that wouldnt be fair on you! haha. May we take this opportunity of wishing you all he best for the future in new home! ...
Oct 19,2012
Minithumbup
Jack Merriott MNAEA
By: 'Pat'
Oct 19,2012
0 people found
this helpful
After using another agent who was unsuccessful in selling my property after three months I engaged Cross Keys. As I had never sold a property before I was quite nervous about the whole process. I first had an appointment with Bev at the office, she took the time to go through everything with me and really put me at ease, she was patient, very friendly and customer focused, nothing was too much trouble to explain. She made an appointment for Jack to visit me at home to take the pictures; he gave...
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By: Craig
Oct 19, 2012
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Pat, thank you so much for your very kind words. It was a real pleasure dealing with you and big thanks for the wine and choccies!! Best of luck in the future x x ...
Oct 15,2012
Minithumbup
Rob Down MNAEA
By: 'Caroline Bellamy'
Oct 15,2012
0 people found
this helpful
The service we received from Rob in particular, and Cross Keys as a whole, while looking for a property was fantastic. He took the trouble to listen to what we were looking for and didn\'t waste out time showing us properties that weren\'t suitable. Every house he showed us was a good match to what we wanted. They don\'t go for the hard sell, but listened to what we said and made constructive comments to help us in our search. Cross Keys had a wide range of properties available on their books...
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By: Craig Duncan
Oct 18, 2012
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Thank you for your feedback Caroline! ...
Oct 01,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Tony and Monika'
Oct 01,2012
0 people found
this helpful
Jack helped us to organise rooms for the pictures to show the house at it\'s best, he had a friendly manner and nothing was too much trouble for him. He answered every question honestly and if he didn\'t know the answer he found out and always got back to us and kept us informed. Craig treated us exactly the same answering any questions and only too happy to help. We have sold 2 homes with Cross keys and they have been sold very quickly and dealt with very professionally. When Craig or Jack wa...
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By: Craig Duncan
Oct 03, 2012
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Thanks very much for the positive feedback Tony and Monika. We all wish you well in your new property and good luck with the refurbishment! ...
Sep 26,2012
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'lucky-taurus'
Sep 26,2012
0 people found
this helpful
We are first time buyers and instantly we had fantastic communication with Rob when we called to visit the property initially. He was welcoming and descriptive while showing us the property, happy to answer all questions and allowed us to take our time while looking around. The next day I rang for a hopeful last minute viewing of the property with a family member and they were accomodating and not at all troublesome or annoyed that we had just rang and interrupted their workload. Jack showed us ...
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By: Craig Duncan
Sep 26, 2012
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Fantastic feedback from you Lucky-Taurus, thank you so much. We are having a debate as to your identity and I think Rob got it straight away. Our collective humble thanks go to you for your review of CK ...
Sep 25,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Mark Smith'
Sep 25,2012
1 people found
this helpful
I would like to say just how professional the service we recived from Cross Keys was on our purchase of a new family home in central Plymouth. From the first viewing of the property with Jack, to the placing an offer with Craig. Every step of the way we were kept informed, and they handled a difficult purchase very well (probate). I cannot recommend these two gents highly enough. They even received a tin of Quality Street to show our true gratitude. Mr & Mrs M Smith....
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By: Craig Duncan
Sep 25, 2012
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Thanks very much for the comments Mark! I have a confession to make, Jack ate all of the chocolates! haha ...
Sep 24,2012
Minithumbup
By: 'BeckandLoz'
Sep 24,2012
0 people found
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I have recently sold two properties with Crosskeys. They have been honest, efficient and a pleasure to deal with. I would highly recommend them....
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By: Craig Duncan
Sep 25, 2012
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Lovely to hear your feedback Beck & Loz, thank you! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

Job vacancies

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Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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