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    Jack Merriott MNAEA
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    Craig
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    Rob
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    Jon
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    Steve
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    Carol
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    Megan Gilmour
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    Daniel Moore
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    Danielle
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    Jo
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    Phillip
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    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jan 12,2015
Minithumbup
Rob
By: 'Emma'
Jan 12,2015
0 people found
this helpful
This was my first time selling a property and from the very moment Rob came for the evaluation I felt like I was in a safe pair of hands and hence our decision to use Cross Keys. Rob doesnt come across as your typical estate ...
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By: Rob
Jan 16, 2015
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Hi Emma, Thank you for your kind words, Very much appreciated. ...
Jan 08,2015
Minithumbup
By: 'Dean and Katie'
Jan 08,2015
0 people found
this helpful
Aimee made the whole experience of buying our new home very easy and enjoyable. She was very accommodating and friendly when we first met at our viewing and has since stayed in touch to make sure we have settled in. Every time I called her ...
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By: Aimee
Jan 08, 2015
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Thank you so much for your kind words, I wish you all the best in your new home! ...
Dec 16,2014
Minithumbup
Rob
By: 'Kate'
Dec 16,2014
0 people found
this helpful
Rob is nothing less than excellent. He made the whole process easy and stress free. He has shown me a few properties and has been brilliant each time I met him. Very helpful and would definitely recommend him! What a mature young lad!...
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By: Rob
Dec 17, 2014
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Hi Kate, Many Thanks for the review, always appreciated to read nice comments. ...
Dec 13,2014
Minithumbup
Rob
By: 'SteveC'
Dec 13,2014
0 people found
this helpful
As a fist time buyer Rob has provided me with excellent advice saving me potentially thousands of pounds. He is always polite and readily advises me on things which I am not aware of. He has advised me on strategies to save me money. I ...
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By: Rob
Dec 17, 2014
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Hi Steve, Many Thanks for the kind review and the beer! Always much appreciated and hope yourself and the girls are well. Best of luck with the purchase ...
Dec 08,2014
Minithumbup
Steve
By: 'L Pitsakis'
Dec 08,2014
0 people found
this helpful
From start to finish the service I received was exceptional. Steve Jones visited my property for a valuation and within 24 hours my property was on the web! 2 days later viewings were booked and Jon Curtis regularly updated me by phone and email. Within 7 days I ...
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Was this helpful? Yes
Dec 04,2014
Minithumbup
Rob
By: 'Jodie moore'
Dec 04,2014
0 people found
this helpful
Crosskeys team were very helpful and kept us up to date with any details that we required. Nothing was too much trouble....
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By: Rob
Dec 17, 2014
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Many Thanks for the kind words Jodie, Hope all is well and you have settled in nicely! ...
Nov 28,2014
Minithumbup
Jon
By: 'Mr & Mrs Bookless-Browne'
Nov 28,2014
0 people found
this helpful
Thank you Cross Keys for a first class service in helping us to buy this property. We found your service to be very fast and efficient. We received regular communication at every stage and all the support we could have hoped for. It needed to ...
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Comment on agent fees
Very Fair indeed
Was this helpful? Yes
Nov 27,2014
Minithumbup
Steve
Jon
By: 'D scott'
Nov 27,2014
0 people found
this helpful
Just wanted to say how pleased I was with the service from cross keys, right from the start, Steve Jones came to give his appraisal, he was so full of enthusiasm and so positive that I felt he was going to be the best one ...
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Comment on agent fees
Very good value
Was this helpful? Yes
Nov 16,2014
Minithumbup
Rob
By: 'L Harwood'
Nov 16,2014
0 people found
this helpful
My experience with Cross Keys has been nothing but exceptional from day one. Rob took my call, on Friday, and I explained that we needed to sell the property within seven weeks. The market appraisal took place first thing Monday morning. I would like to ...
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Comment on agent fees
They say you get what you pay for. We\'ll not at Cross Keys. You get a hell of a lot more. I was happy to pay the 1% fee.
Was this helpful? Yes
By: Aimee
Nov 17, 2014
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Thank you so much for your kind words, it was a pleasure to meet you and a pleasure to have you as a client! I wish you the best of luck with everything and I hope to speak with you soon! Aimee ...
Nov 13,2014
Minithumbup
Jon
By: 'Tim'
Nov 13,2014
0 people found
this helpful
Crosskeys kept us fully informed throughout what became an extended process when the first buyer had to withdraw, having lost their own buyer. The initial sale went well through comprehensive on-line details and photos (you can never have enough !), a well handled open day and ...
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Oct 24,2014
Minithumbup
By: 'PICKARD'
Oct 24,2014
1 people found
this helpful
Seriously amazing customer service, they willl go above and beyond, friendly professional manner i had the priviledge of talking to everyone in the stoke office and all of them 10/10 - will be back when i sell my house - cant praise them enough. Thank you ...
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Oct 17,2014
Minithumbup
Rob
By: 'lucy wadge'
Oct 17,2014
0 people found
this helpful
Having bought this property from yourselves to begin with , again with excellent service from Rob especially we had the market on sadly with another agent , much to Robs despair he contacted me and after no sales and not much happening with the other agents , we ...
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By: Rob
Oct 18, 2014
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Hi Lucy, Many Thanks for the wonderful comments once again, your position was understandable so of course we would never hold it against you trying a cheaper alternative elsewhere! We're just glad you were able to come back to us and ultimately sell through us once again! All the best in the future and if ever you do decide to move, you know where to come! Many Thanks ...
Oct 15,2014
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Mrs Miriam Charlton'
Oct 15,2014
0 people found
this helpful
My first encounter was with Rob Down who came to value my property, Rob was very efficient and polite and carried out his role in a highly professional and friendly manner. The speed at which the house sale was advertised was unbelievable, I chose to ...
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Comment on agent fees
Not yet completed so unable to comment
Was this helpful? Yes
By: Rob
Oct 15, 2014
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Miriam Thankyou so much for the comments, I am genuinely so pleased with how well things have gone so far, fingers crossed for a straight forward transaction with solicitors and all the best in the future. ...
Oct 14,2014
Minithumbup
By: 'Gary Sweet'
Oct 14,2014
0 people found
this helpful
Amiee Mitchell Wwas a true professional in everyway. It was great to feel that someone was actually coordinating the sale/purchase of the property I was buying. Would i recommend dealing with Amiee to anyone? Absolutely YES. It was lovely to see someone so young ...
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By: Aimee
Oct 14, 2014
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Thank you so much for your kind words Gary, it was a pleasure to deal with you as a buyer and I wish you all the best in your new home! ...
Oct 07,2014
Minithumbup
Jack Merriott MNAEA
By: 'Joe Z'
Oct 07,2014
0 people found
this helpful
Cross Keys Estates did exactly what was said on the tin. They sold my flat for very nearly the asking price to a Gentleman who is willing to allow me to rent it from him for a little while. They always kept me informed and ...
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Comment on agent fees
Happy
Was this helpful? Yes
Sep 30,2014
Minithumbup
By: 'Mrs H'
Sep 30,2014
0 people found
this helpful
Bev went out of her way to assist us, firstly with arranging the viewing of the property at short notice and taking into account the distance we would have to travel to view the property. In all my dealings with Bev she has been polite ...
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By: Bev
Sep 30, 2014
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Thank you for such a kind review, it has been our pleasure helping you find your new home and we wish you all the very best for the future. Kind regards Bev ...
Sep 16,2014
Minithumbup
By: 'Munro'
Sep 16,2014
0 people found
this helpful
We have now sold two houses through crosskeys and would recommend them to family and friends too use in the future. Aimee was the agent that we had most dealings with, she was amazing, always friendly, understanding, fair and professional. One most admirable thing for ...
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By: Aimee
Sep 17, 2014
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Thank you so much for your lovely review! I hope you are settling into your new home, and I wish you all the best for the future! ...
Sep 03,2014
Minithumbup
By: 'C. Anderson'
Sep 03,2014
0 people found
this helpful
We had been treated pretty badly by other agents so, when we came to Cross Keys, we were feeling more than a little disenchanted. But as soon as you walk in, you know you're not dealing with your average agent. The office is friendly (child-friendly ...
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By: Rob
Sep 03, 2014
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Hi Celia, Many Thanks for your kind words, it is a beautiful home and I am glad you liked our office. We do try and stand out! ...
Sep 03,2014
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Amanda'
Sep 03,2014
0 people found
this helpful
Cross Keys have been brilliant from start to finish! Most importantly, I felt all the staff offered totally honest & transparent advice, making me safe in the knowledge that I could trust them implicitly. We have successfully sold our property through Cross Keys in a ...
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By: Rob
Sep 03, 2014
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Hi Amanda, Thankyou so much for such a speedy review, we love to hear the feedback from our vendors and it spurs us on to keep improving. Glad you have been happy so far and long may it continue! ...
Aug 29,2014
Minithumbup
By: 'David'
Aug 29,2014
1 people found
this helpful
Beverly has been great with regular telephone calls and feedback. We have had several issues with our buyer and have found Cross Keys to be efficient friendly and informative, offering realistic and good advice, acting in our best interests at all times. We have not ...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi David, Thankyou for your words, I appreciate this has been a long process for you but I am so pleased to hear that despite the issues that have arisen in the sale that you are pleased with our customer service! Nearly there now! ...
Aug 27,2014
Minithumbup
Craig
By: 'IAN CALVERT'
Aug 27,2014
0 people found
this helpful
Cross Keys Estate Agents were totally professional and brilliant at selling our property. They are upfront, always in contact and did exactly what it says on the can. I can not praise them enough and as a big fan of local independent businesses I have ...
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By: Craig
Aug 28, 2014
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Thank you for your kinds words Ian! It was a pleasure to deal with you ...
Aug 23,2014
Minithumbup
Jack Merriott MNAEA
By: 'Roger in Winchester'
Aug 23,2014
0 people found
this helpful
We chose Cross Keys because they had shown success in selling similar properties. Jack Merriott started by clearly explaining his approach to the business and gave reasons for their success. While the property sale is still STC all members of staff have been very friendly ...
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By: Rob
Sep 03, 2014
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Hi Roger, Many Thanks for your kind words and fingers crossed for a smooth transaction, the buyer is lovely so I am sure all will go well! ...
Aug 20,2014
Minithumbup
By: 'Teresa nation'
Aug 20,2014
0 people found
this helpful
Second seamless transaction with Crosskeys, have now bought and sold through them. Great family feel to the firm, made to always feel you are valued not just another customer....
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Comment on agent fees
Great co petite fee\'s
Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Teresa, Many Thanks for your kind words! It is always appreciated! ...
Aug 19,2014
Minithumbup
By: 'Anne Styles'
Aug 19,2014
0 people found
this helpful
Aimee was involved throughout the whole process during which she maintained excellent communication and updating in a professional and timely manner. The process was delivered ina supportive and friendly way concluding in a successful transaction for all involved. Aimee was instrumental in this positive experience ...
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Was this helpful? Yes
By: Aimee
Aug 21, 2014
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Thank you so much for your kind words Anne, I'm so happy you have both settled into your new home and will most definitely stay in touch! Regards. ...
Aug 18,2014
Minithumbup
By: 'VIVIENNE'
Aug 18,2014
0 people found
this helpful
We have just completed on the sale of our flat. Crosskeys were very helpful all the way through, and as the flat was not near to where we lived, Bev Green went out of her way to help us. Several times she checked the flat ...
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Was this helpful? Yes
By: bev
Aug 18, 2014
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Thank you for your kind words, I am so glad we have now completed on the property and you can move forward with what you want to do. It has been a pleasure dealing with you and I wish you all the best. Bev ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Craig
By: 'simon ashwin'
Aug 18,2014
0 people found
this helpful
The above property is not the only property to have been bought and sold with this company. When dealing with all my buying/selling issues the company as a whole were extremely professional and prompt with any information required. Without a doubt i would have ...
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Comment on agent fees
Very impressed and very competetive. one of if not the best rates on the market i could find.
Was this helpful? Yes
By: Rob
Sep 03, 2014
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On Behalf of all of us at Cross Keys may I say many thanks for your kind words and feedback Simon. ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Caryl'
Aug 18,2014
0 people found
this helpful
Crosskeys provided me with such a stress free and caring experience of both the sale of my old home and the buying of my lovely retirement flat. Jack knew exactly what my house would go for and predicted that it would be sold very quickly ...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Caryl, Many Thanks for the kind words and the flowers and celebrations, I really hope you happy with your new purchase and wish you all the best in the future. Many Thanks once again! ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
By: 'David Jeffery'
Aug 18,2014
0 people found
this helpful
Well what can I say, I have recently Sold a property using Crosskey Estates, My first dealings were with Jack, I was renovating my property to Sell on, I asked Jack what tips he could give me to maximise the saleability of my property, he ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: bev
Aug 28, 2014
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Hi David, Thank you for your kind words. It was our pleasure seeing your sale through to completion. I wish you all the very best. Bev ...
Aug 14,2014
Minithumbup
Jon
By: 'Marion keane'
Aug 14,2014
0 people found
this helpful
Very pleased with the level of service I received, John was very helpful and kept me updated on all aspects of my purchase, would highly recommend Cross Keys to anybody wishing to buy or sell a property. Thank you for making a stressful time more ...
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By: Jon Curtis
Aug 21, 2014
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Thank you again Marion, it was a pleasure dealing with you! ...
Aug 11,2014
Minithumbup
Jack Merriott MNAEA
By: 'Rosemary Marshall'
Aug 11,2014
0 people found
this helpful
I have moved several times and always have more than one agent to give me a quote. But as soon as Jack came out to view my property I knew he was the agent for me .Very positive and genuine ,very good rates ,and soon ...
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Comment on agent fees
Very Good Rates .
Was this helpful? Yes
By: bev
Aug 11, 2014
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Thank you Rosemary, It was lovely dealing with you and I bet you have made your new home as beautiful as the one you sold. I wish you well. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 55 1 323 4 180 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(271)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(370)


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