• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
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    Phillip Piper
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    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Oct 19,2015
Minithumbup
By: 'Konrad'
Oct 19,2015
0 people found
this helpful
Tom was brilliant from the start to finish. He is young professional who will do anything for you. Highly recommend. Pressure to do business with him....
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Was this helpful? Yes
By: Tom
Oct 19, 2015
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Thank you Konrad, pleased to have done business with you! If we can help again in the future, you know where we are! Best of luck with your new property ...
Oct 12,2015
Minithumbup
By: 'Happy buyer'
Oct 12,2015
0 people found
this helpful
Highly recommend Tom and Crosskeys. Tom has been so helpful and easy to deal with - nothing has been too much trouble. He is so polite, courteous and affable and always smiling. Thanks Tom....
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By: Tom
Oct 12, 2015
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Thank you so much for your kind words, customer feedback is always very much appreciated! I hope you enjoy your new home. ...
Oct 02,2015
Minithumbup
Rob
By: 'Dan'
Oct 02,2015
0 people found
this helpful
Cross keys were very helpful to us and good at keeping us informed during our sale process. They sold our house quickly for a fair price. Their photos are of a high quality and we believe this helped to get several people interested in viewing ...
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Dan, Many Thanks for your kind words, if circumstances change in the future and you need to sell again we would be more than happy to assist again! ...
Oct 02,2015
Minithumbup
By: 'Connie & Tom'
Oct 02,2015
0 people found
this helpful
Aimee was fantastic through the process of purchasing our first home. Great with communication via telephone and email., keeping us well informed. She was very friendly and approachable if we had any queries. When we come to sell in the future I would definitely be ...
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Was this helpful? Yes
By: Aimee
Oct 03, 2015
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Thank you so much for your lovely comments, I wish you the best of luck in your new home, and look forward to hearing from you in the future! ...
Sep 30,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Spencer Tall'
Sep 30,2015
0 people found
this helpful
I sold my property and bought another using Cross Keys and they were excellent throughout. I dealt with Jack in the first instance and then Rob, both whom were very helpful to my needs. They ensured a smooth transition from seeling my property to buying ...
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Comment on agent fees
I thought the fees changed in comparison to other estate agents was more than reasonable
Was this helpful? Yes
By: Jack
Sep 30, 2015
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It was our pleasure Spencer. We hope that you and your family will be very happy in your new home. ...
Sep 26,2015
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Sue'
Sep 26,2015
0 people found
this helpful
Most of my dealings when buying this flat were with Rob. I found him to be very easy to talk to. He kept me well informed throughout the process both by email and telephone. Jack handed over the keys upon completion very efficiently and advised ...
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Was this helpful? Yes
By: Jack
Sep 30, 2015
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Many thanks for your kind words. We are always pleased when our customers leave us nice comments and we hope that if you ever need us again in the future you do not hesitate to give us a call. ...
Sep 24,2015
Minithumbup
By: 'Carmen'
Sep 24,2015
0 people found
this helpful
Jake was very professional and patience while showing the property that I have just rent. He is been very helpful providing information about the property and he dealt with all paperwork extremely fast....
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Was this helpful? Yes
By: jake brown
Sep 30, 2015
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Thankyou so much for your comments. Wish you all the best in your new home. ...
Sep 22,2015
Minithumbup
By: 'lianne'
Sep 22,2015
0 people found
this helpful
Our letting agent went above and beyond to get me a suitable property for my needs, he was very professioall and answered any queries that i had...
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Comment on agent fees
Very affordable no hidden costs
Was this helpful? Yes
By: Jake Brown
Sep 30, 2015
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Means a lot. Thank you!! ...
Sep 18,2015
Minithumbup
By: 'Frances Forrest'
Sep 18,2015
0 people found
this helpful
This was a challenging sale. I was selling a flat for my elderly mother and I live120 miles away. I chose Cross Keys because they came recommended . They gave a sensible quote, and although not the highest valuation I chose them because they did what ...
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Comment on agent fees
In line with other agents. They earned their fee.
Was this helpful? Yes
By: Jon Curtis
Sep 18, 2015
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Thank you ever so much for your kind comments Frances, after a long process I'm delighted that mum is now settled into her new home! ...
Sep 17,2015
Minithumbup
Rob
By: 'Carol from Crownhill'
Sep 17,2015
0 people found
this helpful
I experienced both sides of buying with cross keys & then selling the same property unexpectedly after a year or so. I found the on-line photos were fabulous & they listened to how I would like things done. I also have a pet & felt ...
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Comment on agent fees
Fair fee & explained properly
Was this helpful? Yes
By: Tom
Sep 24, 2015
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Thank you so much for your kind words Carol, we wish you all the best of luck in your new home! ...
Sep 10,2015
Minithumbup
Carol
By: 'Tom banks'
Sep 10,2015
0 people found
this helpful
Good fast service, marketed and rented the property within a week. Fast and reliable responses to email. Friendly service. Would recomend....
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By: jake brown
Sep 11, 2015
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Thank you so much Tom ...
Sep 06,2015
Minithumbdown
Rob
Jack Merriott MNAEA
By: 'Kerry Clancey'
Sep 06,2015
0 people found
this helpful
We feel very disappointed in Cross Keys despite having heard good reviews. We used them for both the selling of our property & the possible purchase of another. The selling of our property didn't work through no fault of their's. We found Rob very helpful, ...
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Was this helpful? Yes
By: Kerry Clancey
Sep 07, 2015
View all comments (4)
Sorry just to add as I hadn't made it clear. We obviously were informed of the higher offer. This was the next day when you had already accepted, therefore did not have the opportunity to increase our offer. ...
Sep 03,2015
Minithumbup
Rob
By: 'Karen sayell'
Sep 03,2015
0 people found
this helpful
From start to finish, all the guys were fantastic, I was kept informed regularly of the progression, They were true to their word and my house went quickly as the predicted, They gave me some solicitors numbers of which I used, as were just as ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Karen, Thankyou for your comments, all the best with the move. ...
Aug 30,2015
Minithumbup
Rob
By: 'Nicky'
Aug 30,2015
0 people found
this helpful
I recently dealt with rob to get a valuation on my mothers flat. He was on time and very helpful. I was only in Plymouth for a week as I live in Wales. He dealt with every thing very quickly for me. I would recommend ...
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Nicky, Hope the sale is progressing nicely, all the best! ...
Aug 21,2015
Minithumbup
By: 'Andrew F'
Aug 21,2015
0 people found
this helpful
All of the team at Cross Keys (Manamead) provided us with an excellent service. At all time they were professional and polite. They worked incredibly hard throughout the time it took to sell our property, which did have its complications. I would without hesitation recommend ...
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Comment on agent fees
Very reasonable for the brilliant job that the team at Cross Keys provided.
Was this helpful? Yes
By: Aimee
Aug 21, 2015
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Thank you ever so much for your kind words and we wish you all the best of luck in your new home! ...
Aug 18,2015
Minithumbup
Rob
By: 'Becky martyn'
Aug 18,2015
0 people found
this helpful
I was so impressed with the attention to detail rob gave whilst selling our property. The information we received before deciding to go with cross keys was not bias or too persuasive, just honest and gave us time to consider our options. The photographs looked ...
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Becky, Hope you are settling in well, all the best. ...
Aug 12,2015
Minithumbup
Rob
By: 'Hayes & Burnard'
Aug 12,2015
0 people found
this helpful
As first time buyers we literally had no clue with the process of buying a house. The service we received was exceptional and extremely efficient. We both felt very comfortable and the advice given to us has been outstanding. Rob goes above and beyond, and ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Rob
Oct 03, 2015
View all comments (1)
Thankyou for your comments, will be interested to see how the project is coming along! Be sure to invite us back once you are finished! ...
Aug 10,2015
Minithumbup
By: 'T Botha'
Aug 10,2015
0 people found
this helpful
The service was exceptional from start to finish. Jon and Aimee were excellent communicators and always kept us in the loop and up to date with views/buyers interested in our flat. I wouldn't hesitate to use Crosskeys in the future....
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Was this helpful? Yes
By: Jon Curtis
Aug 10, 2015
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Hi Tarryn, Many thanks for your review, it is wonderful to hear that you are so pleased with our service! ...
Jul 31,2015
Minithumbup
By: 'S. Ford'
Jul 31,2015
0 people found
this helpful
First of all, Jake was there really early for my viewing of the flat which I was bitterly surprised by. He welcomed both me and my friend with a friendly smile and asked a lot of prompting questions to see what I really wanted from ...
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Was this helpful? Yes
Jul 29,2015
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Vicki'
Jul 29,2015
0 people found
this helpful
I cannot praise Cross Keys enough. From an initial consultation and fair valuation, to the time and care taken on the photos and description where they dressed the rooms to show them off to their very best. The team's communication throughout the whole process has ...
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Comment on agent fees
Middle of the road fees; some are cheaper, many are more expensive
Was this helpful? Yes
By: Rob
Jul 29, 2015
View all comments (1)
Hi Vicki, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jul 27,2015
Minithumbup
By: 'Lisa Arries'
Jul 27,2015
0 people found
this helpful
We meet with Jake at washbourne, he showed us around the property and answered all questions we had, which is excellent and very rare. Deciding that we loved the property we met Jake at the beautiful office which we arranged the moving in date etc. ...
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Comment on agent fees
Very cheap in comparison to other agencies. Will be recommended friends and family.
Was this helpful? Yes
Jul 24,2015
Minithumbup
Carol
By: 'Lawrence'
Jul 24,2015
0 people found
this helpful
Excellent service. Very helpful. Would recommend....
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Was this helpful? Yes
By: jake & carol
Jul 24, 2015
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Thankyou so much for them kind word lawrence. ...
Jul 23,2015
Minithumbup
Steve
By: 'Juliet White'
Jul 23,2015
0 people found
this helpful
I recently purchased a bungalow through Cross Keys. I found the knowledge and help from both Jon Curtis and Steve Jones invaluable. It was obvious that they not only know the area and the market well but they were happy to discuss all aspects of ...
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Was this helpful? Yes
By: Jon & Steve
Jul 23, 2015
View all comments (1)
Thank you so much for taking the time to write such a lovely review for us. We are delighted you are pleased with our service, and look forward to seeing the new and improved 'Morley'! ...
Jul 22,2015
Minithumbup
Steve
By: 'Mike White'
Jul 22,2015
0 people found
this helpful
I have used Cross Keys as a letting agent for several flats, since the end of last year. Their knowledge of the prices within Plymouth has been exceptional and their service has been exemplary. I have always been amazed at how quickly they have let ...
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Was this helpful? Yes
By: Jon & Steve
Jul 23, 2015
View all comments (1)
Mike, many thanks for your kind review, it is greatly appreciated from all of us and we will continue working hard into the future! ...
Jul 19,2015
Minithumbup
Steve
By: 'Gloria Lane'
Jul 19,2015
0 people found
this helpful
Steve's extensive knowledge of the area and the enthusiasm with which he approached the job of selling my house left me in no doubt that Cross Keys was the firm to go with. Photographs of the property taken at our initial meeting were speedily media-displayed ...
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Comment on agent fees
No sign of greed displayed in a charge of 1% of final selling price.
Was this helpful? Yes
By: Aimee & Steve.
Jul 20, 2015
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Thank you so much for the lovely review Gloria, from Aimee and Steve. ...
Jul 18,2015
Minithumbup
By: 'Ryder'
Jul 18,2015
0 people found
this helpful
We have sold a 2 bed top floor flat. Jon came round and took some great photos then it wasn't long before we were on the market. We have previously been on the market with other agents (larger companies) and found we were not getting the ...
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Comment on agent fees
Reasonable fees. Have been on the market with agents who have cheaper fees but I believe you get what you pay for
Was this helpful? Yes
By: Aimee
Jul 20, 2015
View all comments (3)
Thank you for your kind words Zoe, I am very happy that we have secured you a buyer! ...
Jul 17,2015
Minithumbup
By: 'E. Gainsborough'
Jul 17,2015
0 people found
this helpful
I was very impressed with the professionalism of Cross Keys from my first enquiry to completion of sale. Jon's photo's were excellent. My property sold within 24 hrs and completed to my timescale....
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Was this helpful? Yes
By: Jon Curtis
Jul 17, 2015
View all comments (2)
Thank you Emma for your kind review, I am delighted that you are pleased with the service Cross Keys provided for you, and I would like to wish you and your daughter all the best in your new life up the line! ...
Jul 10,2015
Minithumbup
Carol
By: 'Ian COTTERILL'
Jul 10,2015
0 people found
this helpful
I have been using Cross Keys in Mutley Plain for over a year as a management company for my rental property, and although I am new to the rental market I have been pleasantly impressed by their local knowledge ,experience, and professionalism, I have been ...
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Was this helpful? Yes
By: Steve Jones
Jul 13, 2015
View all comments (1)
Dear Reggie, many thanks for your allagents review and the kind and considered comments contained therein. I am so pleased that you feel your decision to entrust my organisation with the management of your property was the correct one to have made and assure you of our continued best attention at all times. Steve. ...
Jul 09,2015
Minithumbup
Rob
By: 'Bellavista'
Jul 09,2015
0 people found
this helpful
From day one Rob provided us with a gracious and accommodating service, always quick to respond to our queries, communicating professionally and with knowledge and solving problems/requests as they arose. Many thanks to him and the team at Crosskeys....
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Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Thank you very much for the review! all feedback given is appreciated, best of luck in your new home! ...
Jul 08,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr & Mrs Avery'
Jul 08,2015
0 people found
this helpful
Recently sold with Cross Keys and was happy with the service from start to finish. Jack was very enthusiastic and Rob was very professional with his photography. We felt reassured in experienced hands. We would be happy to use them again and to recommend them. ...
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Comment on agent fees
Reasonable in comparison to the big national agents.
Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Thank you so much for your kind words! all the best with your new home, any way we can help in the future please don't hesitate to get in touch! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 0 57 2 343 4 194 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(302)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(390)


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