• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Tom
  • Staff picture
    Jon
  • Staff picture
    Steve
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    Carol
  • Staff picture
    Megan Gilmour
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    Daniel Moore
  • Staff picture
    Danielle
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    Jo
  • Staff picture
    Jade
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Mar 05,2015
Minithumbup
Rob
Tom
By: 'Mr Martin'
Mar 05,2015
0 people found
this helpful
We have recently purchased a property using Cross Keys, on the initial viewings Rob was very helpful providing useful information and knowledge about the property itself, its history and the area, we dealt with Rob and Tom in the sale and again it has been ...
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By: Tom
Mar 06, 2015
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Thank you very much for your kind words, any feedback is greatly appreciated! ...
Mar 02,2015
Minithumbup
Jack Merriott MNAEA
By: 'Colin'
Mar 02,2015
0 people found
this helpful
The Cross Keys team were extremely efficient and helpful in our search for a property. Their knowledge of the local area and of the property itself was detailed and invaluable when it came to choosing our home. Thank you Jack and the team....
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By: Jack
Mar 11, 2015
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It was a pleasure dealing with you, I hope you will both be very happy in your new home. ...
Feb 24,2015
Minithumbup
Rob
By: 'Jemma'
Feb 24,2015
0 people found
this helpful
Rob was a credit to the team at Croos a Keys, he very recently valued my property, and was extremely helpful and informative. No question was too much trouble!...
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By: Rob
Feb 24, 2015
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Hi Jemma, Many Thanks for your kind words it is always appreciated! Hopefully the information was of some us in your decision whether or not to market the property! ...
Feb 20,2015
Minithumbup
Rob
By: 'JamesB'
Feb 20,2015
0 people found
this helpful
I had my property on the market with Cross Keys for approximately 5 months. Dealing primarily with Rob I found them to be very honest, hard working and professional. Unfortunately the property didn't sell with them and I am currently in the process of moving to ...
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By: Rob
Feb 21, 2015
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Hi James, Sorry we could not do more to help you with the sale of your property, I would like to thank you personally for your kind words and for giving us a fair chance to market the property. Disappointed the sale we had on the property fell through but some times a change can be what it takes in order to achieve that sale I know you are searching for. All the best with your property and should you not get the same level of service you will always be welcomed back. Many Thanks aga ...
Feb 13,2015
Minithumbup
Tom
Rob
By: 'Miranda & Gill'
Feb 13,2015
0 people found
this helpful
We highly recommend using cross keys, the service was so professional right from the very beginning. We used cross keys to sell our home and they were marketing our new soon to be home too.Tom Duncan was the first team member we saw as ...
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Comment on agent fees
An agreed fixed price was the done deal for us and a saving of β€š£800 for other quotes.
Was this helpful? Yes
By: Rob
Feb 13, 2015
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Hi Miranda + Gill, Thank you so much for such fantastic feedback! We are all genuinely passionate about what we do and it is always lovely to be invited in and instructed on properties as beautifully presented as yours. You have one very lucky buyer! Looking forward to see your new purchase once you have put your mark on it! Look forward to the house warming! All the best ...
Feb 13,2015
Minithumbup
By: 'Matt Horrill'
Feb 13,2015
0 people found
this helpful
Very helpful, even though I was not a client of theirs and therefore not paying them any money, Cross Keys went above and beyond their duty of care to help everything go as smoothly as possible for me. Will definitely use this estate agent in ...
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By: Tom
Feb 13, 2015
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Hi Matt, thank you for those kind words, they are really appreciated and I'm glad you were happy with our service. Always working on providing great customer service! ...
Feb 13,2015
Minithumbup
Jack Merriott MNAEA
By: 'Kim'
Feb 13,2015
0 people found
this helpful
Jack advised us on how to present our property and placed an honest value on the propery. They were not pushy in any way when valuing our property but we found them very competitive. Above all we liked the polite manner in which they worked ...
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Comment on agent fees
Could not have got a better deal anywhere else!
Was this helpful? Yes
By: Jack
Feb 26, 2015
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It was an absolute pleasure, anytime you need us, you know where we are. ...
Feb 12,2015
Minithumbup
Tom
Rob
By: 'Nikki'
Feb 12,2015
0 people found
this helpful
Tom and Rob were very helpful and kept us informed throughout the whole process...
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By: Tom
Feb 12, 2015
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Hi Nikki, many thanks for your kind feedback. it is always appreciated ...
Feb 06,2015
Minithumbup
Rob
Tom
By: 'Andy H'
Feb 06,2015
0 people found
this helpful
I chose Cross Keys on reputation and I was not disappointed. A very quick sale followed my decision to sell and Rob is certainly well aware of the local market. I was kept informed of progress and received quick responses to any queries I had ...
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By: Rob
Feb 06, 2015
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Hi Andy, Thankyou for your kind comments and we look forward to selling your other property in the near future! ...
Feb 04,2015
Minithumbup
Jon
By: 'Emma'
Feb 04,2015
0 people found
this helpful
We found the staff at Cross Keys to be exceptional, and realistic, and a breath of fresh air unlike some estate agents you can find. The team were always quick to respond to messages and kept us up to date the whole way through the ...
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Comment on agent fees
We found that Cross Keys had by far the lowest fees, which then came as a surprise to find there were no hidden charges or fees in addition to the fee quoted.
Was this helpful? Yes
By: Aimee
Feb 09, 2015
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Thank you so much for your kind words, I hope you are very happy in your new home. ...
Feb 02,2015
Minithumbup
Rob
By: 'Anne'
Feb 02,2015
0 people found
this helpful
The selling of this property was very difficult for me personally as it had been the family home so there was lots of emotional attachment. Right from the valuation until the sale Rob has been very involved and I always felt that all through the ...
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Was this helpful? Yes
By: Rob
Feb 02, 2015
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Hi Anne, Thank you so much for such lovely feedback, as mentioned the property has had a huge amount of sentimental value to yourself and I am so pleased that the process (With it's problems along the way) have been made easier by Cross Keys where possible. I wish you all the best in your future endeavors and if should should ever need to buy or sell in the Plymouth area again we would be more than happy to help! All the best ...
Feb 01,2015
Minithumbup
By: 'Miss Braddon'
Feb 01,2015
0 people found
this helpful
Very helpful and informative with prospects of purchasing, she also arranged valuations and financial advice for us quickly and efficiently . Friendly and approachable. Would definitely recommend. a...
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By: Aimee
Feb 09, 2015
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Thank you so much for your lovely comments. ...
Feb 01,2015
Minithumbup
Rob
Tom
By: 'Anon'
Feb 01,2015
0 people found
this helpful
We would like to offer a big thank you to all at Cross Keys, particularly Rob and Tom for all the professional efforts and personal service that they have given us during a particularly protracted and complex property purchase. Without Rob's excellent interpersonal and negiotiating ...
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By: Rob
Feb 02, 2015
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Thank you for your kind words! We all really appreciate the feedback and will always work on providing great customer service! ...
Jan 29,2015
Minithumbup
By: 'Steve and Julie'
Jan 29,2015
0 people found
this helpful
We have recently rented out three of our properties through Cross Keys. Overall we have been very impressed with the service we have received from all members of staff who have always been more than helpful, friendly and efficient, especially Aimee. We highly recommend Cross ...
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By: Aimee
Feb 09, 2015
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Thank you very much for your kind words! ...
Jan 26,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Gareth'
Jan 26,2015
0 people found
this helpful
Myself and my partner bought a property in 2014 to refurbish and sell on. Before we started the renovation Jack was kind enough to come and see the property to offer his advice and tips on property renovation which was extremely useful. 2 weeks before the property ...
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By: Rob
Jan 26, 2015
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Hi Gareth, The property is proving very popular and it is only a matter of time before it has a confirmed sale, look forward to working with you on other projects in the future! ...
Jan 22,2015
Minithumbup
Rob
By: 'Geoffrey T Bersey'
Jan 22,2015
0 people found
this helpful
Cross Keys in particular Rob Down helpted me sell a particularly difficult property. I first approached them over a year ago but was not satisfied with their proposed selling price. I engaged another agent offering a higher valuation but eventually sold the property for the ...
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Comment on agent fees
Fair and as agreed
Was this helpful? Yes
By: Rob
Jan 22, 2015
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Hi Geoff, Many Thanks for your kind words, myself and Jack are delighted to receive another review, we both appreciate the difficult nature of your property however always relish the opportunity for new challenges. We were very keen to hear your thoughts on our service as you have said in the review the complexity of the current sale and the planning aspects of your latest development. All the best for future endeavors and we are grateful to have forged a strong working relationship. M ...
Jan 22,2015
Minithumbup
Rob
By: 'xanwes'
Jan 22,2015
0 people found
this helpful
Rob was very informative as he lead me around the house. He was able to provide lots of information on the history of the house, what the current owners were like any recent renovation work and a few flaws the house had. If looking again ...
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By: Rob
Jan 22, 2015
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Hi Gavin, Thankyou very much for your kind words, I always appreciate constructive feedback. ...
Jan 13,2015
Minithumbup
Rob
By: 'Mr Akerman'
Jan 13,2015
0 people found
this helpful
Should have used Cross keys in the first place ! Rob Down has been the most helpful Agent I have ever come across. They did what 2 other agents couldn't do !! The pictures on the web looked amazing. Thank you so much for the professional service and ...
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Comment on agent fees
excellent value
Was this helpful? Yes
By: Rob
Jan 13, 2015
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Hi Mark, Many Thanks for the review! I am so pleased that things so far are progressing smoothly, always easy to sell houses that are renovated to such a fantastic standard! All the best for your future endeavors and I am sure we will cross paths again ...
Jan 12,2015
Minithumbup
Rob
By: 'Emma'
Jan 12,2015
0 people found
this helpful
This was my first time selling a property and from the very moment Rob came for the evaluation I felt like I was in a safe pair of hands and hence our decision to use Cross Keys. Rob doesnt come across as your typical estate ...
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Was this helpful? Yes
By: Rob
Jan 16, 2015
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Hi Emma, Thank you for your kind words, Very much appreciated. ...
Jan 08,2015
Minithumbup
By: 'Dean and Katie'
Jan 08,2015
0 people found
this helpful
Aimee made the whole experience of buying our new home very easy and enjoyable. She was very accommodating and friendly when we first met at our viewing and has since stayed in touch to make sure we have settled in. Every time I called her ...
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Was this helpful? Yes
By: Aimee
Jan 08, 2015
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Thank you so much for your kind words, I wish you all the best in your new home! ...
Dec 16,2014
Minithumbup
Rob
By: 'Kate'
Dec 16,2014
0 people found
this helpful
Rob is nothing less than excellent. He made the whole process easy and stress free. He has shown me a few properties and has been brilliant each time I met him. Very helpful and would definitely recommend him! What a mature young lad!...
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Was this helpful? Yes
By: Rob
Dec 17, 2014
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Hi Kate, Many Thanks for the review, always appreciated to read nice comments. ...
Dec 13,2014
Minithumbup
Rob
By: 'SteveC'
Dec 13,2014
0 people found
this helpful
As a fist time buyer Rob has provided me with excellent advice saving me potentially thousands of pounds. He is always polite and readily advises me on things which I am not aware of. He has advised me on strategies to save me money. I ...
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Was this helpful? Yes
By: Rob
Dec 17, 2014
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Hi Steve, Many Thanks for the kind review and the beer! Always much appreciated and hope yourself and the girls are well. Best of luck with the purchase ...
Dec 08,2014
Minithumbup
Steve
By: 'L Pitsakis'
Dec 08,2014
0 people found
this helpful
From start to finish the service I received was exceptional. Steve Jones visited my property for a valuation and within 24 hours my property was on the web! 2 days later viewings were booked and Jon Curtis regularly updated me by phone and email. Within 7 days I ...
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Was this helpful? Yes
Dec 04,2014
Minithumbup
Rob
Tom
By: 'Jodie moore'
Dec 04,2014
0 people found
this helpful
Crosskeys team were very helpful and kept us up to date with any details that we required. Nothing was too much trouble....
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By: Rob
Dec 17, 2014
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Many Thanks for the kind words Jodie, Hope all is well and you have settled in nicely! ...
Nov 28,2014
Minithumbup
Jon
By: 'Mr & Mrs Bookless-Browne'
Nov 28,2014
0 people found
this helpful
Thank you Cross Keys for a first class service in helping us to buy this property. We found your service to be very fast and efficient. We received regular communication at every stage and all the support we could have hoped for. It needed to ...
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Comment on agent fees
Very Fair indeed
Was this helpful? Yes
Nov 27,2014
Minithumbup
Steve
Jon
By: 'D scott'
Nov 27,2014
0 people found
this helpful
Just wanted to say how pleased I was with the service from cross keys, right from the start, Steve Jones came to give his appraisal, he was so full of enthusiasm and so positive that I felt he was going to be the best one ...
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Comment on agent fees
Very good value
Was this helpful? Yes
Nov 16,2014
Minithumbup
Rob
By: 'L Harwood'
Nov 16,2014
0 people found
this helpful
My experience with Cross Keys has been nothing but exceptional from day one. Rob took my call, on Friday, and I explained that we needed to sell the property within seven weeks. The market appraisal took place first thing Monday morning. I would like to ...
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Comment on agent fees
They say you get what you pay for. We\'ll not at Cross Keys. You get a hell of a lot more. I was happy to pay the 1% fee.
Was this helpful? Yes
By: Aimee
Nov 17, 2014
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Thank you so much for your kind words, it was a pleasure to meet you and a pleasure to have you as a client! I wish you the best of luck with everything and I hope to speak with you soon! Aimee ...
Nov 13,2014
Minithumbup
Jon
By: 'Tim'
Nov 13,2014
0 people found
this helpful
Crosskeys kept us fully informed throughout what became an extended process when the first buyer had to withdraw, having lost their own buyer. The initial sale went well through comprehensive on-line details and photos (you can never have enough !), a well handled open day and ...
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Was this helpful? Yes
Oct 24,2014
Minithumbup
By: 'PICKARD'
Oct 24,2014
1 people found
this helpful
Seriously amazing customer service, they willl go above and beyond, friendly professional manner i had the priviledge of talking to everyone in the stoke office and all of them 10/10 - will be back when i sell my house - cant praise them enough. Thank you ...
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Was this helpful? Yes
Oct 17,2014
Minithumbup
Rob
By: 'lucy wadge'
Oct 17,2014
0 people found
this helpful
Having bought this property from yourselves to begin with , again with excellent service from Rob especially we had the market on sadly with another agent , much to Robs despair he contacted me and after no sales and not much happening with the other agents , we ...
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Was this helpful? Yes
By: Rob
Oct 18, 2014
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Hi Lucy, Many Thanks for the wonderful comments once again, your position was understandable so of course we would never hold it against you trying a cheaper alternative elsewhere! We're just glad you were able to come back to us and ultimately sell through us once again! All the best in the future and if ever you do decide to move, you know where to come! Many Thanks ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 54 1 320 4 175 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(262)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(367)


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