• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jan 10,2014
Minithumbup
Jon Curtis MNAEA
By: 'Judy'
Jan 10,2014
0 people found
this helpful
I have been searching for quite a while for a property in the stoke area and i must say the whole team were fantastic. I was greeted initially by Jon who was friendly, knowledgeable and professional, I was very impressed by the level of knowledge he had about every property he showed me. Aimee then showed me around a property which I loved, but for certain reasons, wasn\'t for me. She again was friendly, polite and knowledgeable and made me feel really comfortable, as i haven\'t bought and sold ...
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By: Aimee
Apr 16, 2014
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Thank you very much for your kind words and it was lovely to meet you. ...
Dec 27,2013
Minithumbup
By: 'Gilbs'
Dec 27,2013
0 people found
this helpful
Excellent service from Bev Green. Anytime we had a query she answered it promptly and efficiently. Cannot praise the staff at Cross Keys enough. We would recommend them to any of our friends or family who were thinking of buying or selling....
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By: Craig Duncan
Jan 22, 2014
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Thanks very much for your kind words, it was an absolute pleasure to have worked for you! ...
Dec 13,2013
Minithumbup
By: 'nugget'
Dec 13,2013
0 people found
this helpful
this agent is very pleasant to deal with. they use a sales chasing person which is very useful as she keeps you up to speed with progress which saves you keep ringing them....
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By: Craig Duncan
Jan 22, 2014
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Your feedback is hugely appreciated. Thank you ...
Dec 09,2013
Minithumbup
Rob Down MNAEA
By: 'Mr and Mrs Archer'
Dec 09,2013
0 people found
this helpful
We would like to thank Cross Keys for being a helpful, professional and personal estate agents. Our house was on the market no less than 3 weeks before selling. Rob was in constant contact informing us of potential viewings and reviews. Bev was always happy to talk to us and never made our queries feel silly or unnecessary. We would and have highly recommended Cross Keys and would certainly use them again....
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By: Craig Duncan
Jan 22, 2014
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Thank you very much for the kind feedback and may i apologise for taking so much time to respond! ...
Dec 04,2013
Minithumbup
Jon Curtis MNAEA
By: 'Brian'
Dec 04,2013
0 people found
this helpful
For the initial viewing of the property Jon was punctual, polite and very helpful. Following this he was extremely prompt in dealing with the process and communication whereby our offer was negotiated with the vendor. There were some issues that caused concern leading up to contract concerning timing and also factual information about arrangements to gain vacant possession, Bev was particularly helpful in sorting out these issues in a very straightforward and honest way, always keeping us info...
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By: Seller
Dec 07, 2013
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It is good to hear that Bev kept you well informed and reassured Brian. In our experience as sellers we were not afforded such courtesy of being kept well informed by our preferred contact method of email only to my wife and calls only to me, our emails were not acknowledged yet ignored and had been totally unaware of any concerns of our buyer until the day of completion of which any problems at the last minute were totally and utterly solved by ourselves with no thanks or appreciation whatsover ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Thompson'
Nov 22,2013
0 people found
this helpful
I decided to sell my property and was looking for a good estate agent. I had heard a lot of good reviews about them, so decided to give them the opportunity. Initially Jack Merriott came and valued the house and discussed the selling aspect and within 1 week it was sold and at the price I wanted. No hard sell to get my property on the books, just honest advice and realistic valuation, then the staff at the office did the rest and I am one happy customer. Well done Cross Keys....
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By: Craig Duncan
Nov 26, 2013
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Thank you for your kind comments Mr Thompson! ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
Jon Curtis MNAEA
By: 'Carlye Applin'
Nov 22,2013
0 people found
this helpful
I would like to start by saying a massive thank you to crosskeys estate agents, not only did they sell our house in 1 week (amazing) when our buyer pulled out after 5 weeks they then sold it again in 3 days (amazing) they kept us in the loop at all times. Jack walked into our house and out of all the other big estate agents was the most honest in saying what we needed to do to our house in order for it to sell, he rearranged furniture and made it sellable-thank you! I would highly recommend cro...
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By: Craig Duncan
Dec 03, 2013
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Thank you very much for such a glowing report on our service. Its lovely when we know people have left us so happy. A big happy christmas to you from us all at CK! ...
Nov 11,2013
Minithumbdown
By: 'ER'
Nov 11,2013
1 people found
this helpful
On our second viewing of the property which we purchased we were shown around by, Jack Merriott. We found that he was uninterested and felt like he just wanted to the viewing over with. He was unhelpful, when we asked standard questions regarding the property he repeatedly said he did not know the answer. This was not a property new to their portfolio so you would expect the agent to be able answer. Despite a disappointing and off putting second viewing we decided that it was the property fo...
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What agent could do to change your mind?
The agent could have been interested in showing us the property. It felt as if the agent did not view us as potential purchasers.
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By: Craig Duncan
Nov 16, 2013
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Very sorry to hear of your bad experience with us, we do strive to give the best customer service each and every time but on this occasion we seem to have not come up to standard! Dont worry, though, we will ensure we dust ourselves off and work hard to do better next time ...
Oct 28,2013
Minithumbup
Rob Down MNAEA
By: 'Mr & Mrs Fletcher'
Oct 28,2013
0 people found
this helpful
Rob worked exceptionally hard to ensure that our purchase went through as smoothly as possible. We have been through the buying process many times in the past and it was refreshing to deal with an estate agent who was honest and up front and who thereby won our trust. Rob is an excellent employee for Crosskeys and we would certainly trust them to market any future sales of our properties....
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By: Craig Duncan
Nov 16, 2013
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Thank you very much for the positive feedback. It is heartwarming to hear such kind words. Rob is esctatic! Thank you once more ...
Oct 24,2013
Minithumbup
Jack Merriott MNAEA
By: 'harris'
Oct 24,2013
0 people found
this helpful
We found a property we wanted to view at short notice and despite being very busy Bev managed to arrange a viewing with Rob. Rob was very keen, helpful and professional offering advice and solutions to the couple of queries we had, he even offered to go out of his way and work late should we have wanted another early evening appointment, he\'s definitely an asset to the team. Bev helped us with the negiotiations when we put in an offer, her calm and down to earth manner certainly helped during...
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Oct 24,2013
Minithumbup
Rob Down MNAEA
By: 'Sean & Paula McGinnis'
Oct 24,2013
0 people found
this helpful
Rob was extremely patient with our search for a new property which started out as a search for a two bed flat and we bought a 3 bed terraced house. He was always keen to help punctual and went that extra mile to reassure us when we encountered any problems. Bev was excellent in keeping us informed and empathetic with our situation when things did not always run smoothly. She is a real asset to any firm on that note I suggest Jack gives both Bev and Rob a pay rise immediately as money can\'t...
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By: Craig Duncan
Nov 16, 2013
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Thank you Sean and Paula! Every time Rob and Bev sell a house they get a pay rise lol. Very kinds words and they are hugely appreciated ...
Oct 20,2013
Minithumbup
By: 'Mr & Mrs Blake'
Oct 20,2013
0 people found
this helpful
Kerry has showed us around 2 properties and on each viewing she was very informative. She was very friendly and made you feel relaxed. When we decided to put an offer on the right property we called into the office where we met Jack. He was very helpful and had a great sense of humour making us feel at ease. We would highly recommend Cross Keys as a very professional agent. We look forward to moving into our new house before chiristmas!...
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Oct 08,2013
Minithumbup
Jack Merriott MNAEA
By: 'Nicola and Paul'
Oct 08,2013
0 people found
this helpful
The help that Jack gave us to stage our home ready for selling was second to none: room-by-room advice as to the best way to position the furniture and decorate, including pictures and mirrors, and how to lay out the soft furnishings; advice as to where to get reasonably priced items for dressing the house; even personally coming to a DIY store to give practical ideas on wallpapers. Jack and Rob came over to our house to do the final staging and were most helpful as keyholders considering we wer...
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By: Craig Duncan
Oct 09, 2013
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A big thank you Nicola and Paul! Very kind comments! May we all take the opportunity of wishing you all the very best in the future from the CK team! ...
Oct 04,2013
Minithumbup
By: 'Mark robinson'
Oct 04,2013
0 people found
this helpful
I found Beverly and rob extremely efficient and sold my mum and dad\'s house who have both passed away ! They took extreme care in whAt was a very sad time for me and my sister ! Many thanks mark Robinson...
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By: Craig Duncan
Oct 09, 2013
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Cheers Rocker!!!! ...
Sep 23,2013
Minithumbup
Jack Merriott MNAEA
Jon Curtis MNAEA
By: 'Neil Franklin'
Sep 23,2013
1 people found
this helpful
Selling my property with cross keys has been exceptional. The whole team made you feel so positive by the professional, caring approach to the way things are handled and dealt with. The communication is excellent, in-which made the whole selling experience feel effortless. A huge thank you to Jack Merriott and Jon Curtis for taking some excellent photos of my property and offering sound advice from day one. Jon Curtis was excellent in keeping me up to date with everything and that to me is ...
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By: Craig Duncan
Sep 27, 2013
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Thank you Neil! Your comments have been passed on to all the staff. Very kind of you! ...
Sep 18,2013
Minithumbup
By: 'Steph Tanner'
Sep 18,2013
0 people found
this helpful
The agents have great communication systems and back all conversation or appointments with text or email. They responding quickly to all my queries and were always happy to help or answer any of my questions. Excellent customer service from friendly happy people. Thank you for making my purchase stress free... :D...
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By: Craig Duncan
Sep 20, 2013
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Hi Steph, your feedback is greatly appreciated by everyone at Cross Keys and may we take this opportunity of wishing you many happy years in your new home! Thanks again. ...
Sep 13,2013
Minithumbup
By: 'Carolyn'
Sep 13,2013
0 people found
this helpful
From the first contact with Cross Keys, they helped in every way possible. They valued and marketed the house immediately, organised viewings to numerous prospective buyers kept me informed by phone, text & e mail every step of the way. They helped secure the best deal for me. It was a faultless process and I handed over the keys yesterday on completion. Well done to all the staff at Cross Keys....
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By: Craig Duncan
Oct 09, 2013
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Hi Carolyn, sorry for taking some time to get back to you. Thank you very much for your positive feedback, we appreciate it very much indeed! ...
Sep 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Middleton'
Sep 12,2013
0 people found
this helpful
My house was on the market for mover a year with another estate agent, who over priced it and I feel treated me badly. I decided to try another agent and went with Cross Keys, from the first meeting, Jack Merriot made me feel at ease with the situation. Friendly advice on how to present the house to a prospective buyer, friendly staff, Bev is very knowledgeable and easy to talk to . I would like to thank everyone at the office for making the sale of my house very smooth....
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By: Craig Duncan
Sep 13, 2013
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Thanks v much for the review Mr Middleton! We all wish you the very best in the future! ...
Sep 10,2013
Minithumbup
Rob Down MNAEA
By: 'Crocker'
Sep 10,2013
0 people found
this helpful
Cross Keys Estates made the whole selling experience easy - the communication and service we received from Bev, Rob, Craig and Jack was superb and I would have no doubts about recommending them to anyone thinking of selling their property. The \'house doctor\' tips that Jack gave us made such a difference to the presentation of the house and I am sure that if we hadnt acted on them we wouldnt have had so many viewings. Rob kept in regular contact with us and made sure that we knew how each view...
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By: Craig Duncan
Sep 10, 2013
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A lovely reveiw, thank you ever so much! Rob is chuffed to bits and when Bev gets back from holiday she will be shown it! ...
Aug 29,2013
Minithumbup
Rob Down MNAEA
By: 'Mr. R.Burch'
Aug 29,2013
0 people found
this helpful
Very positive photographs showing my property, far better than I had previously from another agent. Care and two way conversation was exceptional understanding my requirements. The valuation was true and not under priced or over priced just to get my attention. Advertising was prompt and efficient with a good true wright-up .The staff at cross keys kept me up-to-date on a regular basis with phone calls and e-mails. Mr. Rob Down is a credit to the Cross Keys Agency....
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By: Craig Duncan
Aug 31, 2013
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Very many thanks for such glowing feedback Mr Burch! Rob is over the moon, as we all are ...
Aug 29,2013
Minithumbup
By: 'Ian Allwright'
Aug 29,2013
0 people found
this helpful
Selling a house in Plymouth made simple, Beverley went the extra mile with dealing with the buyers of my property, I am based in Essex, and have only been dealing with the sale on the phone. Beverley was is contact daily and without her proactive and friendly approach, I am sure that the sale would not of proceeded so easily. Thankyou...
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By: Craig Duncan
Aug 29, 2013
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Thank you for your positive feedback about our service and especially your glowing words about Rob, it is much appreciated! ...
Aug 19,2013
Minithumbup
By: 'Christina'
Aug 19,2013
0 people found
this helpful
I was extremely impressed with the professionalism from both staff members I dealt with. Most importantly I felt that they were not at all pushy. They were also very well informed about the property....
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By: Craig Duncan
Aug 21, 2013
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You are very kind for taking the time to write a review about us. Thank you Christina! ...
Aug 15,2013
Minithumbup
Rob Down MNAEA
By: 'Lucy Wooldridge'
Aug 15,2013
1 people found
this helpful
Having never bought a house before, and being new to the area, I didn\'t really know what to expect from the agents I was to do deal with. Rob was one of the first, and I think I thought that all estate agents would be like him, boy was I wrong. Rob was down to earth and really knowledgeable about the area - but he always remained impartial when giving an opinion. He would make sure that when we arrived to view a property he brought with him everything that one would need to know to make an info...
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By: Craig Duncan
Aug 19, 2013
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Wow, what an unbelievable review Lucy! Thank you so much. As soon as Rob gets back from his holiday we will show him it. We are so glad that you had a good experience with CK and especially Rob. Thank you again! ...
Aug 13,2013
Minithumbup
By: 'Ben'
Aug 13,2013
0 people found
this helpful
I found Cross Keys Estates to be thoroughly helpful throughout the entire process. They were extremely personable and kept me up todate at every stage. I would highly & whole hartedly reccommend them. Thank you all very much....
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By: Craig Duncan
Aug 21, 2013
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Thank you Ben. Its so nice when people are happy with our service and take the time to write about it. Once again, THANK YOU! ...
Aug 12,2013
Minithumbup
Rob Down MNAEA
By: 'John.'
Aug 12,2013
0 people found
this helpful
Well done and many thanks to Rob Down and Bev Green. Jack Marriott and his two assistants Rob and Bev worked tirelessly to sell my Fathers home. After many weeks and attempts they found a buyer who was prepared to give a fair price for the house. I would highly recommend Jack and his team to anyone wishing to sell a property in the Plymouth/Devon area....
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By: Craig Duncan
Aug 21, 2013
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Your words mean an awful lot to us John, thank you ever so much! ...
Aug 06,2013
Minithumbup
Jack Merriott MNAEA
By: 'Steve Haddock'
Aug 06,2013
0 people found
this helpful
We found the whole team really friendly and professional at every stage in the process of selling our house. We chose Cross Keys to sell our house, as we remembered how helpful they had been when we bought our house through them 8 years ago. We were new to Plymouth at that time and the guidance they gave us about where to buy was spot on. Jack gives excellent advice in how to market your property to best effect and has an accurate knowledge of current retail values. He backs this up with supe...
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By: Craig Duncan
Aug 09, 2013
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Thank you Steve, we appreciate the feedback enormously! ...
Aug 01,2013
Minithumbup
By: 'Carla'
Aug 01,2013
0 people found
this helpful
There were a number of hurdles to overcome in completing the purchase of the property and throughout Bev has been on hand to help sort out an issue or just offer her general support. Cross Keys made what was a very stressful and at time frustrating process just that little bit easier. I felt they genuinely cared and did everything they could to help. I would definitely recommend Cross Keys to anyone looking for an estate agent who offers something a little bit more special than the standard corp...
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By: Craig Duncan
Aug 01, 2013
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Thanks for the lovely feedback Carla! ...
Jul 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Nation2013'
Jul 12,2013
0 people found
this helpful
I have just purchased a property from Crosskeys and wanted to write a review of the whole experience, I don\'t normally leave reviews but felt compelled to do so. From start to finish the process has been smooth and hassle free, by far the easiest house purchase I have ever made. I have been kept informed at every step of the way by the very diligent Beverley. Jack and Craig have shown exceptional customer service skills, their friendly helpful approach made the daunting process of purchasing a...
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By: Craig Duncan
Aug 21, 2013
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Thanks ever so much for your kind words Teresa!! ...
Jul 12,2013
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
Jack Merriott MNAEA
By: 'Grace'
Jul 12,2013
0 people found
this helpful
Firstly the house was sold so quickly, we couldn\'t believe it as it had been on the market with another agent for almost a year. Jack\'s advice to "dress" the house clearly worked! Outstanding customer service, hope to buy/sell with again in the future....
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By: Craig Duncan
Jul 22, 2013
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Thank you so much for taking the time to comment Grace! Very kind words! ...
Jul 06,2013
Minithumbup
By: 'sam bigmore'
Jul 06,2013
0 people found
this helpful
We were first time buyers and viewed a variety of properties with various estate agents and cross estate agents were by far the best. They weren\'t pushy and were very knowledgeable about every property we viewed with them. They made buying our first property property alot less stressful and they were very good advising us....
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By: Craig Duncan
Jul 22, 2013
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Sorry for the slow response to your comments Sam. A big thank you from us all, it means a lot to hear good feedback about our service. Thank you! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

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Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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