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    Jack Merriott MNAEA
  • Staff picture
    Jon
  • Staff picture
    Steve
  • Staff picture
    Craig
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    Rob
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    Carol
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    Daniel Moore
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    Megan Gilmour
  • Staff picture
    Danielle
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    Jo
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    Phillip Piper
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    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Nov 03,2015
Minithumbup
Jack Merriott MNAEA
By: 'Nat & Sam'
Nov 03,2015
0 people found
this helpful
As a first time buyer it can be quite a scary journey buying your first home. However the team at cross keys have done nothing but make both me and my husband feel at ease. We picked a few houses to view, when looking around ...
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By: Tom
Nov 03, 2015
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Hi Natalie, thank you so much it has been lovely dealing with both yourself & Sam. we are very pleased to see you have found the perfect home for you guys. Now it is all agreed and progressing we shall do our best endeavors to push it through nice and smoothly. we really do appreciate those comments, and if you need any assistance along the way please feel free to get in touch. ...
Nov 02,2015
Minithumbup
Rob
By: 'Jennie'
Nov 02,2015
0 people found
this helpful
after an unsuccessful attempt at selling our flat last year with a few useless estate agents. This time we decided to stay local and use cross keys. I'm so happy we did, They sold our flat in 2 weeks! Rob was brilliant and kept us informed ...
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Comment on agent fees
The 1% fee worked well for us being at the lower end of the market
Was this helpful? Yes
By: Rob
Nov 09, 2015
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Hi Jennie, Thank you so much for your kind words! Much appreciated ...
Nov 02,2015
Minithumbup
Rob
By: 'Helen Hawkes'
Nov 02,2015
0 people found
this helpful
From the very outset of meeting Rob he was my favourite sales agent from the many we had valuations from - professional, helpful and reliable. He was also honest which was a major factor in picking cross keys to sell our property. Rob and Tom ...
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
By: Rob
Nov 09, 2015
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Hi Helen, It's been an absolute pleasure, thank you so much for everything and hope to see you again in future. Many Thanks ...
Nov 01,2015
Minithumbup
By: 'morgan'
Nov 01,2015
0 people found
this helpful
very helpful and knowledgeable of their area and pricing,great pictures and marketing...
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By: Rob
Nov 09, 2015
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Hi David, Hope you have settled well, all the best and thank you for your comments. ...
Oct 30,2015
Minithumbup
Rob
By: 'Keith Jenkins'
Oct 30,2015
0 people found
this helpful
Tom Duncan met us on time to view the property, he was smart in appearance and very pleasant to talk too. He showed us around the property and was extremely helpful in answering all of our many questions, not only about the property but also ...
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By: Rob
Oct 30, 2015
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Hi Keith, Many Thanks for your kind words, as an independent agent we thrive off client feedback and it is always lovely to read such a positive review. All the best. ...
Oct 30,2015
Minithumbup
Rob
By: 'Lindsey Leary'
Oct 30,2015
0 people found
this helpful
We viewed our new house twice, as well as many others, with Rob Down and then with Tom Duncan. They were always prompt (even when we were running late!) and they were always refreshingly honest about the pros and cons of each property. They have ...
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Was this helpful? Yes
By: Rob
Oct 30, 2015
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Hi Lindsey, Many Thanks for taking the time to leave us a review, I can honestly say it has been an absolute pleasure assisting you in your purchase and I really hope you settle in well to your new home. Thanks again. ...
Oct 30,2015
Minithumbup
Jon
By: 'Josh'
Oct 30,2015
0 people found
this helpful
Would like to thank Jon for his excellent communication, professionalism and ensuring that all paperwork and admin was dealt with as fast as possible so we were able to move in the following week. Couldn't have been easier....
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By: Jon Curtis
Oct 30, 2015
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Thank you Josh, I'm glad you're happy with our service! Hope you are enjoying your new home! ...
Oct 28,2015
Minithumbup
By: 'Teresa'
Oct 28,2015
0 people found
this helpful
Professional, realistic valuation and achieved what they said in a short time. What more do you want do you expect from your Estate Agent !!...
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Comment on agent fees
Cheaper than most of its competitors, and well worth the money.
Was this helpful? Yes
Oct 28,2015
Minithumbup
Jon
By: 'paul'
Oct 28,2015
0 people found
this helpful
This was a difficult sale for a number of reasons. The sellers were moving for the first time in 30 years. The buyers were inexperienced and heavily influenced by a young inexperienced and very opinionated trainee estate agent. Jon, Aimee and Craig proved very capable and ...
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By: Jon Curtis
Oct 29, 2015
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Thank you so much Paul for your kind review! We wish you all the best in your move up to Gloucester! ...
Oct 24,2015
Minithumbup
Rob
By: 'A Henderson'
Oct 24,2015
0 people found
this helpful
I found the staff to be very helpful and knowledgable in fact everything I would expect from a good estate agents. Thank you . Keep up the good work....
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By: Rob
Oct 28, 2015
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Many Thanks for your kind words, feedback is always appreciated. ...
Oct 24,2015
Minithumbup
Jon
By: 'Mr and Mrs L'
Oct 24,2015
0 people found
this helpful
We contacted 3 separate agents to get a valuation for our property. Jon was cross keys representative. the first thing that struck us was his enthusiasm for what he did and his positive manner in which he spoke about our property and taking it to the ...
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By: Aimee
Oct 28, 2015
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Thank you so much for your lovely comments, we wish you the best of luck in your new home! ...
Oct 22,2015
Minithumbup
Jon
By: 'Margaret Mitchell'
Oct 22,2015
0 people found
this helpful
Thank you so much to Aimee and the team at Cross Keys Mannamead for selling our dads bungalow a sad time for us all but taken care of professionally by Aimee it went very smoothly with her keeping us up to date with everything throughout ...
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By: Aimee
Oct 28, 2015
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Thank you so much for your lovely comments! ...
Oct 19,2015
Minithumbup
By: 'Konrad'
Oct 19,2015
0 people found
this helpful
Tom was brilliant from the start to finish. He is young professional who will do anything for you. Highly recommend. Pressure to do business with him....
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By: Tom
Oct 19, 2015
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Thank you Konrad, pleased to have done business with you! If we can help again in the future, you know where we are! Best of luck with your new property ...
Oct 12,2015
Minithumbup
By: 'Happy buyer'
Oct 12,2015
0 people found
this helpful
Highly recommend Tom and Crosskeys. Tom has been so helpful and easy to deal with - nothing has been too much trouble. He is so polite, courteous and affable and always smiling. Thanks Tom....
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By: Tom
Oct 12, 2015
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Thank you so much for your kind words, customer feedback is always very much appreciated! I hope you enjoy your new home. ...
Oct 02,2015
Minithumbup
Rob
By: 'Dan'
Oct 02,2015
0 people found
this helpful
Cross keys were very helpful to us and good at keeping us informed during our sale process. They sold our house quickly for a fair price. Their photos are of a high quality and we believe this helped to get several people interested in viewing ...
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Dan, Many Thanks for your kind words, if circumstances change in the future and you need to sell again we would be more than happy to assist again! ...
Oct 02,2015
Minithumbup
By: 'Connie & Tom'
Oct 02,2015
0 people found
this helpful
Aimee was fantastic through the process of purchasing our first home. Great with communication via telephone and email., keeping us well informed. She was very friendly and approachable if we had any queries. When we come to sell in the future I would definitely be ...
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Was this helpful? Yes
By: Aimee
Oct 03, 2015
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Thank you so much for your lovely comments, I wish you the best of luck in your new home, and look forward to hearing from you in the future! ...
Sep 30,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Spencer Tall'
Sep 30,2015
0 people found
this helpful
I sold my property and bought another using Cross Keys and they were excellent throughout. I dealt with Jack in the first instance and then Rob, both whom were very helpful to my needs. They ensured a smooth transition from seeling my property to buying ...
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Comment on agent fees
I thought the fees changed in comparison to other estate agents was more than reasonable
Was this helpful? Yes
By: Jack
Sep 30, 2015
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It was our pleasure Spencer. We hope that you and your family will be very happy in your new home. ...
Sep 26,2015
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Sue'
Sep 26,2015
0 people found
this helpful
Most of my dealings when buying this flat were with Rob. I found him to be very easy to talk to. He kept me well informed throughout the process both by email and telephone. Jack handed over the keys upon completion very efficiently and advised ...
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Was this helpful? Yes
By: Jack
Sep 30, 2015
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Many thanks for your kind words. We are always pleased when our customers leave us nice comments and we hope that if you ever need us again in the future you do not hesitate to give us a call. ...
Sep 24,2015
Minithumbup
By: 'Carmen'
Sep 24,2015
0 people found
this helpful
Jake was very professional and patience while showing the property that I have just rent. He is been very helpful providing information about the property and he dealt with all paperwork extremely fast....
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By: jake brown
Sep 30, 2015
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Thankyou so much for your comments. Wish you all the best in your new home. ...
Sep 22,2015
Minithumbup
By: 'lianne'
Sep 22,2015
0 people found
this helpful
Our letting agent went above and beyond to get me a suitable property for my needs, he was very professioall and answered any queries that i had...
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Comment on agent fees
Very affordable no hidden costs
Was this helpful? Yes
By: Jake Brown
Sep 30, 2015
View all comments (1)
Means a lot. Thank you!! ...
Sep 18,2015
Minithumbup
Jon
By: 'Frances Forrest'
Sep 18,2015
0 people found
this helpful
This was a challenging sale. I was selling a flat for my elderly mother and I live120 miles away. I chose Cross Keys because they came recommended . They gave a sensible quote, and although not the highest valuation I chose them because they did what ...
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Comment on agent fees
In line with other agents. They earned their fee.
Was this helpful? Yes
By: Jon Curtis
Sep 18, 2015
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Thank you ever so much for your kind comments Frances, after a long process I'm delighted that mum is now settled into her new home! ...
Sep 17,2015
Minithumbup
Rob
By: 'Carol from Crownhill'
Sep 17,2015
0 people found
this helpful
I experienced both sides of buying with cross keys & then selling the same property unexpectedly after a year or so. I found the on-line photos were fabulous & they listened to how I would like things done. I also have a pet & felt ...
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Comment on agent fees
Fair fee & explained properly
Was this helpful? Yes
By: Tom
Sep 24, 2015
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Thank you so much for your kind words Carol, we wish you all the best of luck in your new home! ...
Sep 10,2015
Minithumbup
Carol
By: 'Tom banks'
Sep 10,2015
0 people found
this helpful
Good fast service, marketed and rented the property within a week. Fast and reliable responses to email. Friendly service. Would recomend....
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Was this helpful? Yes
By: jake brown
Sep 11, 2015
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Thank you so much Tom ...
Sep 06,2015
Minithumbdown
Rob
Jack Merriott MNAEA
By: 'Kerry Clancey'
Sep 06,2015
0 people found
this helpful
We feel very disappointed in Cross Keys despite having heard good reviews. We used them for both the selling of our property & the possible purchase of another. The selling of our property didn't work through no fault of their's. We found Rob very helpful, ...
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Was this helpful? Yes
By: Kerry Clancey
Sep 07, 2015
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Sorry just to add as I hadn't made it clear. We obviously were informed of the higher offer. This was the next day when you had already accepted, therefore did not have the opportunity to increase our offer. ...
Sep 03,2015
Minithumbup
Rob
By: 'Karen sayell'
Sep 03,2015
0 people found
this helpful
From start to finish, all the guys were fantastic, I was kept informed regularly of the progression, They were true to their word and my house went quickly as the predicted, They gave me some solicitors numbers of which I used, as were just as ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Karen, Thankyou for your comments, all the best with the move. ...
Aug 30,2015
Minithumbup
Rob
By: 'Nicky'
Aug 30,2015
0 people found
this helpful
I recently dealt with rob to get a valuation on my mothers flat. He was on time and very helpful. I was only in Plymouth for a week as I live in Wales. He dealt with every thing very quickly for me. I would recommend ...
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Was this helpful? Yes
By: Rob
Oct 03, 2015
View all comments (1)
Hi Nicky, Hope the sale is progressing nicely, all the best! ...
Aug 21,2015
Minithumbup
Jon
By: 'Andrew F'
Aug 21,2015
0 people found
this helpful
All of the team at Cross Keys (Manamead) provided us with an excellent service. At all time they were professional and polite. They worked incredibly hard throughout the time it took to sell our property, which did have its complications. I would without hesitation recommend ...
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Comment on agent fees
Very reasonable for the brilliant job that the team at Cross Keys provided.
Was this helpful? Yes
By: Aimee
Aug 21, 2015
View all comments (1)
Thank you ever so much for your kind words and we wish you all the best of luck in your new home! ...
Aug 18,2015
Minithumbup
Rob
By: 'Becky martyn'
Aug 18,2015
0 people found
this helpful
I was so impressed with the attention to detail rob gave whilst selling our property. The information we received before deciding to go with cross keys was not bias or too persuasive, just honest and gave us time to consider our options. The photographs looked ...
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Was this helpful? Yes
By: Rob
Oct 03, 2015
View all comments (1)
Hi Becky, Hope you are settling in well, all the best. ...
Aug 12,2015
Minithumbup
Rob
By: 'Hayes & Burnard'
Aug 12,2015
0 people found
this helpful
As first time buyers we literally had no clue with the process of buying a house. The service we received was exceptional and extremely efficient. We both felt very comfortable and the advice given to us has been outstanding. Rob goes above and beyond, and ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Rob
Oct 03, 2015
View all comments (1)
Thankyou for your comments, will be interested to see how the project is coming along! Be sure to invite us back once you are finished! ...
Aug 10,2015
Minithumbup
Jon
By: 'T Botha'
Aug 10,2015
0 people found
this helpful
The service was exceptional from start to finish. Jon and Aimee were excellent communicators and always kept us in the loop and up to date with views/buyers interested in our flat. I wouldn't hesitate to use Crosskeys in the future....
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Was this helpful? Yes
By: Jon Curtis
Aug 10, 2015
View all comments (1)
Hi Tarryn, Many thanks for your review, it is wonderful to hear that you are so pleased with our service! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 55 1 324 4 182 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(273)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(371)


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