• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jun 13,2014
Minithumbup
By: 'Chris&Pam'
Jun 13,2014
0 people found
this helpful
We sold 2 properties with Cross Keys within 6 months, a flat and a 3 bed house. Very happy with the way everything went from Cross Keys with both sales. Very good sale brochures, plenty of details and lots of photos. Good communications and feedback from viewings. Every member of staff we dealt with throughout the sales were friendly and professional. Will definitely recommend to friends...
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By: Jon Curtis
Jun 17, 2014
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Thank you for your extremely positive words towards both of our offices. I am sure I can speak on behalf of all of my colleagues to say that it was an absolute pleasure to be involved with the sale of both of your properties, and would be delighted to assist you again in the future if the need arises for you to move again! ...
Jun 09,2014
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mrs Perfect'
Jun 09,2014
0 people found
this helpful
I chose Cross Keys because they were the first agents who told it as it is rather than paying us lip service, i actually felt i could trust them, which isn't something you can say about all estate agents! The result is we've accepted an asking price offer the first weekend it was on the market and they went above and beyond to make sure the viewing took place. Their service is brilliant and they make you feel that you're their first priority. I would highly recommend....
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By: Rob Down
Jun 25, 2014
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Hi Kirsty, Apologies for the late reply but wanted to say thank you for the kind words. We are disappointed that the buyers did change their minds with respect to the purchase however it is a fantastic family home and it will sell again soon. All the best ...
May 31,2014
Minithumbup
By: 'Shayna'
May 31,2014
0 people found
this helpful
Crosskeys always answered the phone. Their fees were less than most other estate agents and transparent. They followed our instructions regarding security of our property. They understood our property's market. They kept us well informed with emails, texts and calls throughout the whole process. Overall the service Crosskeys provided exceeded that of big national names in all aspects. Very pleased with the team and would definitely use them again should the situation arise....
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By: Rob
Jul 30, 2014
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Hi Shayna, We are delighted with your comments, I know a times this was a stressful sale for yourself, but we are thrilled with the successful outcome. Many Thanks ...
May 30,2014
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'KW'
May 30,2014
0 people found
this helpful
Thanks to Jon and Jack, selling our property was very easy. they even got asking price in a tough market. the most pleasing for us was they communication, they called us weekly and gave us updates from the first day we put our house on the market. I will be using Cross keys again and would not hesitate to recommend them. Thanks Guys....
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By: Jon
May 31, 2014
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Many thanks for your kind words, it was an absolute pleasure to assist you in the sale of your home and I am so pleased that you are happy with the result! ...
May 29,2014
Minithumbup
By: 'Kymberley Blower'
May 29,2014
0 people found
this helpful
I received an excellent service from crosskeys. We are first time buyers and Bev was so helpful and supportive through the whole process. The team are all friendly, professional and have a high standard of customer service. I would certainly use crosskeys in the future and would highly recommend them to anyone °Å¸ËœÅ  thank you to the whole team....
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By: Bev
Jun 02, 2014
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Thank you, Kymberley it has been a pleasure helping you through the process. It was nice to finally meet you when you collected the keys to your new home. I wish you both every happiness. ...
May 05,2014
Minithumbup
Jack Merriott MNAEA
By: 'Samantha'
May 05,2014
0 people found
this helpful
Fantastic! From beginning to end. On first meeting Jack I was confident that Cross Keys would be the best people to sell my home. The whole team were extremely helpful, I would like to say a special thankyou to Bev who was always there when I needed advice and to Rob. Thankyou again Cross Keys...
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By: Bev
May 13, 2014
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Thank you Samantha it is always good to deal with nice people and to be able to help where possible. ...
Apr 14,2014
Minithumbup
Jack Merriott MNAEA
Jon Curtis MNAEA
By: 'Adam and Jade'
Apr 14,2014
0 people found
this helpful
Cross Keys Estates came recommended to us so expectations were high and from the very beginning they didn\'t disappoint. Jack conducted the initial appraisal and was everything we had been told he was, honest and fair. He advised us on how to make our home appealing to others and gave us an honest value straight away. Jon produced some stunning photos for us and was very professional and approachable. The whole process has been stress free and we had 10 viewings booked within the first week! W...
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By: Jon Curtis
Jul 30, 2014
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Thank you so much for your very kind words of praise for both myself and Jack. All of us here at Cross Keys wish you all the very best in your new home and new life! ...
Apr 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mike Thackeray'
Apr 10,2014
0 people found
this helpful
I have recently used Cross Keys Estates to sell my property, due to unforseen circumstances we had to put the house on the market immediately for a quick sale. I was recommended to Cross Keys by a close friend. Jack and his team were welcoming and very helpful, we managed to get the house on the market promptly, with some fantastic photos taken by Ian. We were very impressed with the communications from the whole team, and the house had two viewings on the first day on the market which led t...
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By: Aimee
Apr 23, 2014
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Thank you for your kind words, such a pleasure. ...
Mar 28,2014
Minithumbup
By: 'Bev'
Mar 28,2014
1 people found
this helpful
Everyone was very helpful and friendly to deal with. Always answered questions promptly. I met various staff members and all were honest and realistic....
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By: Bev
Jul 31, 2014
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Thank you for your kind words, we all enjoy our job and it makes it easy when dealing with nice people like yourself! ...
Mar 28,2014
Minithumbup
Rob Down MNAEA
By: 'Lynn'
Mar 28,2014
0 people found
this helpful
The whole team at Cross Keys were excellent. The main people that deserve a mention are Rob Down who was in charge of the viewings of the property and Bev Green for the help,advice and support whilst the house was being sold. The reason why I went to them in the first place was their down to earth approach and professional attitude towards me. First class estate agents, I would highly recommend using this agent....
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By: Rob
Apr 15, 2014
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Hi Lynn, Many Thanks for the comments. It is always a pleasure to deal with people who have a great sense of humour and a lovely home! I am sure the buyer will ultimately be very happy with his purchase. Thanks again Rob ...
Mar 27,2014
Minithumbup
Jack Merriott MNAEA
By: 'Petula Mills'
Mar 27,2014
0 people found
this helpful
Our family had used Jack before , and were impressed with his knowledge and enthusiasm which led to a successful sale . I had no hesitation in recommending him to a friend of mine who had moved into a residential home . They kept me updated throughout , so I could relay back to the seller. House was sold in a few weeks same as the previous one . Would definitely recommend Cross Keys ....
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By: Jack
Apr 02, 2014
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It was a pleasure to act for you again. We will look forward to the next time. ...
Mar 26,2014
Minithumbup
By: 'HG90'
Mar 26,2014
0 people found
this helpful
Amazing service from start to finish, couldn\'t ask for more. All the members of staff I have met have been very professional yet friendly, and I feel they know who I am without having to look for my file on a computer each time I call. Any queries I had were answered much quicker than I expected every time and I had plenty of updates as to how my purchase was going along the way. I am with out doubt going to use their services again in the future....
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Mar 14,2014
Minithumbup
Rob Down MNAEA
By: 'Lewis Walker'
Mar 14,2014
0 people found
this helpful
I bought my property 2 years ago through Cross Keys and found them very helpful and therefore chose to use them again when it came to selling. Overall I feel they have provided me with a first class service, I found that being an independent agent, my feelings were that things were much more personal and professional. The advert and photography was to a very high standard and also very efficient as it was online within a few hours and as a result my property was sold within a few weeks. Many t...
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By: Rob
Apr 15, 2014
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Hi Lewis, Very pleased that we have managed to achieve a sale for you in such a short space of time, having seen what it was like when you bought it and how it is now I can understand why you sold within a few weeks. It is a remarkable turnaround and ultimately a lovely flat. Best of luck in the future and let us hope the sale runs smoothly. Many Thanks Rob ...
Mar 07,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'James Francis-Hayes'
Mar 07,2014
0 people found
this helpful
Greetings everyone, I have just sold my mother\'s house in the UK as she has emigrated to Australia to live with us. We had to engage our agent from overseas and made a huge mistake first time around by choosing an agent who did not deliver on any promises. We then employed Cross Keys and struck gold. Jack and his team (especially Rob Down) were excellent in all aspects of their service from communication to buyer interaction. We have now sold the home and would be more than happy to recommend t...
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By: Rob
Apr 15, 2014
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Many Thanks for the kind words James, we can appreciate this was a big move and it was unfortunate that you had negative experiences elsewhere. We hope that we have managed the property and the sale above expectations. We are all so pleased that such a successful outcome was achieved for you. All the best. Rob ...
Mar 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Nick Burrows'
Mar 04,2014
0 people found
this helpful
Having previously used Jack and the team on another property I did not hesitate to use again they were attentive and helpful at all times and were very forthcoming with advice on how to present the property which I followed as a result the property sold within days of being on the market Top class service and all you could ask for from an agent...
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By: Jack
Apr 02, 2014
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Many thanks Nick for you kind comments. It was a pleasure dealing with you and we look forward to your next property venture. ...
Mar 03,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ollie'
Mar 03,2014
0 people found
this helpful
I was selling a house to move abroad. Cross Keys were recommended to me via close friends who have used Cross keys severals times before. Their rates were very good, even cheaper than any other estate agents I looked at. The overall approach by jack and his team was just more personal and more professional than the rest. They are a great team who not just get the job done but ensure that the greatest potential is achieved. All the other estate agents came into my house and just told me what...
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By: Aimee
Apr 23, 2014
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Was a pleasure working for you Ollie, thank you for your kind words. ...
Feb 27,2014
Minithumbup
Rob Down MNAEA
By: 'Nancy Whitmarsh'
Feb 27,2014
0 people found
this helpful
We\'re in our final stages of buying a house through Cross Keys and our experience of being first time buyers has been a positive one! Rob was extremely helpful and went beyond his duty to fit house viewings in for me. Aimee has also been great and always available to answer any questions we may have had! We\'re completing on the property today so this will be our last contact but I would definitely recommend Cross Keys to future house buyers/sellers. Many thanks and kind regards, N...
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By: Aimee
Apr 23, 2014
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Thank you for the kind words Nancy, was a pleasure meeting you both and I wish you lots of luck for the future. ...
Feb 24,2014
Minithumbup
Jack Merriott MNAEA
By: 'Lori'
Feb 24,2014
0 people found
this helpful
Walked in to give details of future home needs, walked out being completely wowed by the passion of jack in seeking out my dreams and aspirations. His natural talent for selling is infinite as is the time he shared, I hadn\'t even arranged any viewings but he went out of his way to support me in my search of future happiness. Thank you Jack.x I would definitely recommend cross keys to others seeking a quality individual service....
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Feb 24,2014
Minithumbup
Steve Jones FNAEA MARLA
By: 'Anne Styles'
Feb 24,2014
0 people found
this helpful
Steve was very helpful to us with supporting potential buyers and the viewing of the property. The open, friendly manner he demonstrated was very reassurring and much appreciated. Aimee has provided goog, clear effective communications which has been helpful and supportive in keeping us updated. Thank you. A great team....
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By: Aimee
Apr 23, 2014
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Thank you very much Anne, It has been a pleasure. ...
Feb 21,2014
Minithumbup
By: 'R Lynn'
Feb 21,2014
0 people found
this helpful
They agents were most helpfull as we arranged numerous viewings which gave us confidence in choosing the right property. They kept us updateded thruoughout and were always willing to phone around to find out the latest from the solicitors etc....
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Feb 14,2014
Minithumbup
Jack Merriott MNAEA
By: 'Richard Evans'
Feb 14,2014
2 people found
this helpful
During a very positive first meeting with Jack we agreed to carry out some minor improvements to the property, all of which made big improvements to the appearance. Although the property was on the market for a number of months I was given weekly updates and Cross Keys always contacted me with feedback from viewings. Once a buyer had been found the sale was dealt with quickly and efficiently. Cross Keys is a friendly estate agent and I can recommend their services....
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By: Jack
Apr 02, 2014
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Many thanks for your great review. Glad everything went to plan. ...
Feb 10,2014
Minithumbup
Jon Curtis MNAEA
By: 'T. G. Horne'
Feb 10,2014
0 people found
this helpful
Cross Keys Estates was recommended by my solicitor, who arrange for the agent to contact me. A meeting at the property was arranged and I met Jon Curtis at the property at the agreed time. Mr Curtis had a pleasant and professional manner and after introductions were completed, he proceeded to assess the property, taking measurements and photographs as required. After this, he expressed his confidence in being able to sell the property promptly provided the house was marketed at a sensible pric...
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By: Bev
Apr 16, 2014
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Thank you Mr Horne, It was a pleasure dealing with you and I appreciate your comments. ...
Jan 29,2014
Minithumbup
Rob Down MNAEA
By: 'Sophie'
Jan 29,2014
0 people found
this helpful
All of the staff at Cross Keys have been excellent during the buying process right the way from viewing to completion. The staff are very honest and do not try to gloss over work that is required - we bought one that needed completely updating! Rob even sent through details of companies i nthe local area that may be of use during the required update. The staff always made sure that the keys were avialable when we had quite a few visits with builders etc. When the time came for completion Bev...
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By: Rob
Apr 15, 2014
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This was a fantastic property in need of modernisation, I am thrilled with how smooth the buying process was for yourselves. I really do appreciate the kind words and we always endeavour to help in any way we can, whether that be with the sale or any local businesses that may be of use after completion has taken place. We hope the service and aftercare would inspire you to use us again in the future (If ever you did decide to buy and sell again!) Would love to come back to see the finished resul ...
Jan 27,2014
Minithumbup
By: 'Terry Mills'
Jan 27,2014
0 people found
this helpful
Cross Keys took over my business from another agent and delivered where the others failed. The main difference was that I felt more confident with the potential buyers they came up with, rather than just producing a list of \'hopefuls\'. Also found all the team to be very responsive to any questions, always willing to help whilst maintaining a sound sense of reality....
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By: Jack
Feb 04, 2014
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It has been our pleasure, the house needed a fresh approach and one that not corporate. I am glad that we delivered the desired service that all sellers are looking for. If we can be of service to you again in the future please do not hesitate to give us a call. ...
Jan 21,2014
Minithumbup
By: 'Gary Thompson'
Jan 21,2014
1 people found
this helpful
I have used cross keys twice now, once for buying and once for selling. Each time they have been extremely helpful and have made the whole experience stress free and enjoyable. They go the extra mile for their customers and will advise on the best way to present your home for a quick sale. Their team managed to sell my house in under a week whiich was fantastic....
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By: Jack
Jan 22, 2014
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As always it has been a pleasure to achieve the desired result for you. Your comments have been passed to all the staff and I thank you on their behalf. ...
Jan 15,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ross Plym'
Jan 15,2014
0 people found
this helpful
Jack and his team helped us through every stage of our property sale but importantly Jack seemed to genuinely care about getting our property sold. unlike others who we had initially contacted. Cross Keys were like having another member of our team, regular updates, regular face to face meetings and they actively went out and sought out buyers for our property as oppose to some who just seem to wait for someone to contact them, no request went un dealt with and honesty was there top policy of wh...
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By: Jack
Jan 22, 2014
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Thank you for your comments, I have passed your thanks on to all the staff and we in turn thank you for your custom. We hope your future is bright and prosperous. ...
Jan 13,2014
Minithumbup
Rob Down MNAEA
By: 'Amanda Tucker'
Jan 13,2014
0 people found
this helpful
I have been scouting in the Plymouth area for a property for my parents. CrossKeys Estate Agents and in particular Rob Down couldn\'t be more helpful. Rob went above and beyond in my view to help me with any query no matter how trivial. By email, text and phone, nothing seemed to rattle him, always patient and polite. He saw the process from start to finish. The process can and is a stressful time and dealing with one person, who you get to know well, can make the whole experience a little l...
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By: Rob
Apr 15, 2014
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Thank you for your kind words Amanda, I hope all is well and that your parents have settled in well! Many Thanks once again Rob ...
Jan 11,2014
Minithumbup
Rob Down MNAEA
By: 'phil rump'
Jan 11,2014
0 people found
this helpful
this the third quick sale of converted apartments the agent found a suitable client even before we finished the build top class support all the way positive input from start to finish...
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By: Craig Duncan
Jan 22, 2014
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Phil, it has been an absolute pleasure dealing with you and all of your properties over the last year or so. In our humble opinion, it will be difficult to find a finish as good as your in any refurbished property. We look forward to seeing more of your finished work! ...
Jan 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mr & Mrs Earnshaw'
Jan 10,2014
0 people found
this helpful
We would just like to say what a brilliant job all the team did at Cross Keys for us in selling our house. Couldn\'t have asked for anything better. The photos that Jack took of the house were amazing. Had trouble believing it was even our own house. Any query we had was sorted out instantly. Jack told us his aim was to sell houses in 3 weeks. Have to admit was a little bit sceptical about that but Cross Keys came up trumps because in 3 weeks & 1 day the house was sold. Would like to say a h...
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By: jack
Jan 22, 2014
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Many thanks for your lovely comments. The Borders even wagged their tail lol. We are all so pleased that you are happy with our services. We do try to go above and beyond for clients so that we deliver upon our promises. I said three weeks and saw the look of disbelief in your eyes, so to do exactly as we said is a great result. Hope if you ever need us again we can do exactly the same if not better. ...
Jan 10,2014
Minithumbup
Jon Curtis MNAEA
By: 'Judy'
Jan 10,2014
0 people found
this helpful
I have been searching for quite a while for a property in the stoke area and i must say the whole team were fantastic. I was greeted initially by Jon who was friendly, knowledgeable and professional, I was very impressed by the level of knowledge he had about every property he showed me. Aimee then showed me around a property which I loved, but for certain reasons, wasn\'t for me. She again was friendly, polite and knowledgeable and made me feel really comfortable, as i haven\'t bought and sold ...
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By: Aimee
Apr 16, 2014
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Thank you very much for your kind words and it was lovely to meet you. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 256 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(165)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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