• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Oct 15,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Mrs Miriam Charlton'
Oct 15,2014
0 people found
this helpful
My first encounter was with Rob Down who came to value my property, Rob was very efficient and polite and carried out his role in a highly professional and friendly manner. The speed at which the house sale was advertised was unbelievable, I chose to submit my own pictures and received no negative comments from Cross Keys, quite the contrary. Rob is a credit to the company! I had my first viewing after only 5 days of advertising and was fortunate to secure a sale almost within 24 hours of the...
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Comment on agent fees
Not yet completed so unable to comment
Was this helpful? Yes
By: Rob
Oct 15, 2014
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Miriam Thankyou so much for the comments, I am genuinely so pleased with how well things have gone so far, fingers crossed for a straight forward transaction with solicitors and all the best in the future. ...
Oct 14,2014
Minithumbup
By: 'Gary Sweet'
Oct 14,2014
0 people found
this helpful
Amiee Mitchell Wwas a true professional in everyway. It was great to feel that someone was actually coordinating the sale/purchase of the property I was buying. Would i recommend dealing with Amiee to anyone? Absolutely YES. It was lovely to see someone so young to have as much drive and passion as she got....
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By: Aimee
Oct 14, 2014
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Thank you so much for your kind words Gary, it was a pleasure to deal with you as a buyer and I wish you all the best in your new home! ...
Oct 07,2014
Minithumbup
Jack Merriott MNAEA
By: 'Joe Z'
Oct 07,2014
0 people found
this helpful
Cross Keys Estates did exactly what was said on the tin. They sold my flat for very nearly the asking price to a Gentleman who is willing to allow me to rent it from him for a little while. They always kept me informed and asked me if my circumstances had changed and if I was still happy with the way things were going. The professionalism and enthusiasm shown by Jack Merriott and Bev Green during the whole process of selling my flat was first class....
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Happy
Was this helpful? Yes
Sep 30,2014
Minithumbup
By: 'Mrs H'
Sep 30,2014
0 people found
this helpful
Bev went out of her way to assist us, firstly with arranging the viewing of the property at short notice and taking into account the distance we would have to travel to view the property. In all my dealings with Bev she has been polite and professional, even through the more stressful times!! We also had help in Bev's absence from Tom or Jack, again, all very helpful friendly and professional. Thank you all so much for making things happen!...
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By: Bev
Sep 30, 2014
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Thank you for such a kind review, it has been our pleasure helping you find your new home and we wish you all the very best for the future. Kind regards Bev ...
Sep 16,2014
Minithumbup
By: 'Munro'
Sep 16,2014
0 people found
this helpful
We have now sold two houses through crosskeys and would recommend them to family and friends too use in the future. Aimee was the agent that we had most dealings with, she was amazing, always friendly, understanding, fair and professional. One most admirable thing for me was the fact she wasn't fazed by showing people around when I was at work and while my dog was in the house. What I thought was going to be a major issue was made completely relaxed. Thanks Aimee for all your support and listeni...
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By: Aimee
Sep 17, 2014
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Thank you so much for your lovely review! I hope you are settling into your new home, and I wish you all the best for the future! ...
Sep 03,2014
Minithumbup
By: 'C. Anderson'
Sep 03,2014
0 people found
this helpful
We had been treated pretty badly by other agents so, when we came to Cross Keys, we were feeling more than a little disenchanted. But as soon as you walk in, you know you're not dealing with your average agent. The office is friendly (child-friendly in particular which helps when you're hauling round your tired, bored sprats, as we were) and relaxed, the staff seem happy to be there and, above all, you get the feeling you can trust what you're being told which is no mean feat in this market....
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By: Rob
Sep 03, 2014
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Hi Celia, Many Thanks for your kind words, it is a beautiful home and I am glad you liked our office. We do try and stand out! ...
Sep 03,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Amanda'
Sep 03,2014
0 people found
this helpful
Cross Keys have been brilliant from start to finish! Most importantly, I felt all the staff offered totally honest & transparent advice, making me safe in the knowledge that I could trust them implicitly. We have successfully sold our property through Cross Keys in a short period of time - testament to their fabulous marketing and professionalism. Specifically Rob, Jack & Bev (although I'm sure all the team are equally well trained!) - we thank you for a brilliant job! Hopefully we wo...
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By: Rob
Sep 03, 2014
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Hi Amanda, Thankyou so much for such a speedy review, we love to hear the feedback from our vendors and it spurs us on to keep improving. Glad you have been happy so far and long may it continue! ...
Aug 29,2014
Minithumbup
By: 'David'
Aug 29,2014
1 people found
this helpful
Beverly has been great with regular telephone calls and feedback. We have had several issues with our buyer and have found Cross Keys to be efficient friendly and informative, offering realistic and good advice, acting in our best interests at all times. We have not had a lot of experience in the property market but were recommended Cross Keys and are very pleased with all aspects of the service we have received. We have no hesitation in recommending them to anyone, including friends and fami...
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By: Rob
Sep 03, 2014
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Hi David, Thankyou for your words, I appreciate this has been a long process for you but I am so pleased to hear that despite the issues that have arisen in the sale that you are pleased with our customer service! Nearly there now! ...
Aug 27,2014
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
By: 'IAN CALVERT'
Aug 27,2014
0 people found
this helpful
Cross Keys Estate Agents were totally professional and brilliant at selling our property. They are upfront, always in contact and did exactly what it says on the can. I can not praise them enough and as a big fan of local independent businesses I have told all my friends about them. I LIKE A COMPANY WHO ARE HUMAN, NO FALSE PROMISES AND DELIVER. They truly did....
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By: Craig
Aug 28, 2014
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Thank you for your kinds words Ian! It was a pleasure to deal with you ...
Aug 23,2014
Minithumbup
Jack Merriott MNAEA
By: 'Roger in Winchester'
Aug 23,2014
0 people found
this helpful
We chose Cross Keys because they had shown success in selling similar properties. Jack Merriott started by clearly explaining his approach to the business and gave reasons for their success. While the property sale is still STC all members of staff have been very friendly but most importantly very swift and relevant in their communication - by telephone, email and text. At a time of stress they have been a pleasure to have as an agent....
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By: Rob
Sep 03, 2014
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Hi Roger, Many Thanks for your kind words and fingers crossed for a smooth transaction, the buyer is lovely so I am sure all will go well! ...
Aug 20,2014
Minithumbup
By: 'Teresa nation'
Aug 20,2014
0 people found
this helpful
Second seamless transaction with Crosskeys, have now bought and sold through them. Great family feel to the firm, made to always feel you are valued not just another customer....
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Comment on agent fees
Great co petite fee\'s
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By: Rob
Sep 03, 2014
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Hi Teresa, Many Thanks for your kind words! It is always appreciated! ...
Aug 19,2014
Minithumbup
By: 'Anne Styles'
Aug 19,2014
0 people found
this helpful
Aimee was involved throughout the whole process during which she maintained excellent communication and updating in a professional and timely manner. The process was delivered ina supportive and friendly way concluding in a successful transaction for all involved. Aimee was instrumental in this positive experience and we also recognise and appreciate the support of the whole team at Cross Keys who together provide a brilliant Estate Agency service. Highly recommended. Thank you....
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By: Aimee
Aug 21, 2014
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Thank you so much for your kind words Anne, I'm so happy you have both settled into your new home and will most definitely stay in touch! Regards. ...
Aug 18,2014
Minithumbup
By: 'VIVIENNE'
Aug 18,2014
0 people found
this helpful
We have just completed on the sale of our flat. Crosskeys were very helpful all the way through, and as the flat was not near to where we lived, Bev Green went out of her way to help us. Several times she checked the flat and collected any post and forwarded it on to us. We are very grateful to her for this as it was more than she needed to do. She also kept us very well informed about prospective viewings, feedback, offers and then the progression of the sale leading finally to completion....
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By: bev
Aug 18, 2014
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Thank you for your kind words, I am so glad we have now completed on the property and you can move forward with what you want to do. It has been a pleasure dealing with you and I wish you all the best. Bev ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'simon ashwin'
Aug 18,2014
0 people found
this helpful
The above property is not the only property to have been bought and sold with this company. When dealing with all my buying/selling issues the company as a whole were extremely professional and prompt with any information required. Without a doubt i would have no issues in buying and selling with them again in the future. Very high standards. On a one to one basis my main point of contact was Jack Merriott and in his absence was Craig Duncan, Both who i found very easy to discuss matters with...
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Comment on agent fees
Very impressed and very competetive. one of if not the best rates on the market i could find.
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By: Rob
Sep 03, 2014
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On Behalf of all of us at Cross Keys may I say many thanks for your kind words and feedback Simon. ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Caryl'
Aug 18,2014
0 people found
this helpful
Crosskeys provided me with such a stress free and caring experience of both the sale of my old home and the buying of my lovely retirement flat. Jack knew exactly what my house would go for and predicted that it would be sold very quickly and indeed a buyer was found within a week which was amazing! Rob took great pictures of my home and showed people around and has a good professional but friendly manner and was very patient with my queries when I had them. My initial contact with Crosskey...
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By: Rob
Sep 03, 2014
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Hi Caryl, Many Thanks for the kind words and the flowers and celebrations, I really hope you happy with your new purchase and wish you all the best in the future. Many Thanks once again! ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
By: 'David Jeffery'
Aug 18,2014
0 people found
this helpful
Well what can I say, I have recently Sold a property using Crosskey Estates, My first dealings were with Jack, I was renovating my property to Sell on, I asked Jack what tips he could give me to maximise the saleability of my property, he said " Dave I will come around and have a look for you " which I was suprised at as I would have expected him to tell me over the phone, I thought this was a very personal touch. Jack gave me some great tips of what the market expects today,I followe...
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Comment on agent fees
N/A
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By: bev
Aug 28, 2014
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Hi David, Thank you for your kind words. It was our pleasure seeing your sale through to completion. I wish you all the very best. Bev ...
Aug 14,2014
Minithumbup
Jon Curtis MNAEA
By: 'Marion keane'
Aug 14,2014
0 people found
this helpful
Very pleased with the level of service I received, John was very helpful and kept me updated on all aspects of my purchase, would highly recommend Cross Keys to anybody wishing to buy or sell a property. Thank you for making a stressful time more bearable....
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By: Jon Curtis
Aug 21, 2014
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Thank you again Marion, it was a pleasure dealing with you! ...
Aug 11,2014
Minithumbup
Jack Merriott MNAEA
By: 'Rosemary Marshall'
Aug 11,2014
0 people found
this helpful
I have moved several times and always have more than one agent to give me a quote. But as soon as Jack came out to view my property I knew he was the agent for me .Very positive and genuine ,very good rates ,and soon got the ball rolling.Craig accompanied him to get the photos, details and measuring done. Beverly,who has a very warm and friendly manner did the TWO viewings,and sold our property on the second viewing in less than a week . I was delighted. That was not the end of it as I was buy...
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Comment on agent fees
Very Good Rates .
Was this helpful? Yes
By: bev
Aug 11, 2014
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Thank you Rosemary, It was lovely dealing with you and I bet you have made your new home as beautiful as the one you sold. I wish you well. ...
Aug 08,2014
Minithumbup
Jon Curtis MNAEA
By: 'Marion keane'
Aug 08,2014
0 people found
this helpful
I am very pleased with.the level of service i recieved from Jon, he was always very helpful and kept me informed of how my purchase was going at all times. I would highly recommend Jon and the Cross Keys team to anybody who is buying or selling. A stressful time made a bit more bearable, Thank You....
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By: Jon Curtis
Aug 12, 2014
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Thank you so much for your words of praise Marion! After a long and stressful transaction i am so glad that you are now happily moved in to your home! We wish you all the best in the future! ...
Aug 07,2014
Minithumbup
By: 'Mrs Renshaw'
Aug 07,2014
0 people found
this helpful
Myself and my husband have found all the staff at Cross keys in plymouth extremely helpful,friendly and professional. We initially viewed a number of property's with them and found the 'family' friendly relaxed approach a refreshing change- there was absolutely no pressure! I have already recommended them to others for use and will not hesitate in the future to use them again. The clear communication and professional, supportive approach has been top class all the way and I can not fault the ser...
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By: Rob
Aug 13, 2014
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Many Thanks for your kind words from all of us in the Stoke office. ...
Aug 07,2014
Minithumbup
By: 'Laura Thompson'
Aug 07,2014
0 people found
this helpful
Cross keys were excellent when selling my property. They have good advice and selling tips and they were very efficient with the whole process. The photos that were taken to advertise my property showed the house in the best possible way and they managed to get viewings in the first few days and it sold straight away. They kept us well informed throughout the process and made sure everything went smoothly. I have also brought properties with cross keys and again they worked very efficiently ...
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Comment on agent fees
The fees were very good and competitive as not many agents around can arch the fees I was given and for the excellent service was worth every penny.
Was this helpful? Yes
By: Rob
Aug 13, 2014
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Many Thanks for your comments Laura, we always appreciate feedback. ...
Aug 05,2014
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Yvonne'
Aug 05,2014
0 people found
this helpful
The service that I recieved was nothing but first class and highly professional, especially that of Jack Merriott and Craig McMillan-Duncan. The staff are always very friendly, knowledgable and extremely helpful and polite. It has been an absolute pleasure dealing with Cross Keys Estates, who I would highly recommend....
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By: Jack
Aug 05, 2014
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It's been a pleasure having you as a client. I am glad you appreciated our service. ...
Aug 05,2014
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
By: 'SteveA'
Aug 05,2014
0 people found
this helpful
Desperatley looking to purchase somewhere to live, after trying every agent I could think of in Plymouth I remembered an office in Stoke Village. On entering the office I was met by Craig who took all my anticipated requirements, then came up with a list of suitable properties of which I was able to view imediatlely. On returning to the office Bev then suggested a property that she thought would be perfect and it was! I have bought and sold many times and this was by far the smoothist transac...
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By: Bev
Aug 05, 2014
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Hi Steve, Thank you for your kind words. Who would of guessed that your walking into the office would resulted in a long lasting friendship with yourself and Justin. ...
Aug 05,2014
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Thea Reade'
Aug 05,2014
0 people found
this helpful
Jack and Craig were excellent in helping me sell my house within 2 days of putting on the market... They helped me by suggesting how best to give my house the wow factor to viewers - they are the best estate agents in the area and would definitely not hesitate to use them again and recommend Cross Keys very highly for sales, purchase and letting... I have used them in each capacity....
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Comment on agent fees
The fee was reasonably priced
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By: Jack
Aug 06, 2014
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Thank you so much for your kind words. I am so happy that we helped you with your move and that we have stayed in contact ever since. Again a big big heart felt thank you. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Paul Sturrock'
Aug 04,2014
0 people found
this helpful
Crosskeys found me a buyer very quickly for a house that was becoming stale sat on the market with another estate agent. Jack is excellent at preparing a house for market , displaying the property to high standards. Plenty of good photos of every room and very detailed description. The service they provide is top class with nothing being too much trouble, communication is excellent and constant updates on progress in an open & honest manner. Crosskeys will do the very best for buyer & se...
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By: Jack
Aug 05, 2014
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A big thank you from me and the whole team for your kind words. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Walter Combstock'
Aug 04,2014
0 people found
this helpful
My Sale was not an easy sale, due to it being an ex council flat but Jack kept me informed every step of the way was always friendly, polite and professional. He kept all promises with updates and i would hihly recemmend Cross Keys estates and Jack. this is the third time in 10 years i have used them with excellent service each time....
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By: Jack
Aug 05, 2014
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It was an absolute pleasure Wally. We are here any time you need us. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Nicoleflooks'
Aug 04,2014
0 people found
this helpful
Jack has provided us with a first class service over the 10 years in which we have dealt with crosskeys. His team provide a professional and welcoming atmosphere at all times. I would always use Crosskeys to sell property in the Plymouth area....
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By: Jack
Aug 05, 2014
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What can I say but a big hearted thank you. x ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Maureen Stockdale'
Aug 04,2014
0 people found
this helpful
We needed to buy a property for our disabled son, we had very specific needs and a set budget. Cross Keys were not only intuitive and sympathetic they treated our son with utmost respect. Listened to his wishes and expectations and worked very hard to find a suitable property. We have been very impressed with how professional they are and their efficient approach. They have succeeded in making his dreams of owning his own property come true. Thank you all at Cross Keys especially Jack for gettin...
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By: Jack
Aug 05, 2014
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Thank you for your kind words, you have been fantastic x ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'L Smith'
Aug 04,2014
0 people found
this helpful
I purchased my house through this agent some time ago. It was a very difficult and time consuming transaction and I cannot praise Jack and his team highly enough for all they did to ensure ultimate completion. More recently Jack has advised me and provided a valuation with regard to selling two of my properties and when the time is right I will certainly be using Cross Keys to sell later this year. Jack has also put me in touch with the financial advisor at his Mannamead branch, who was very ...
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By: ack
Aug 05, 2014
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Thank you for your kind words, it has been a real pleasure. ...
Aug 03,2014
Minithumbup
Jack Merriott MNAEA
By: 'Barry Holmes'
Aug 03,2014
0 people found
this helpful
It has been a very surprisng and rewarding experience using Cross Keys as my low expectations of estate agents in general has been seriously challenged. Firstly, in meeting Jack who was right on time, smart, warm and to the point. I resonated with him straight away and in a very short period of we got right to where I wanted to be without timewasting. He then set about geting his whole team mobilised to maximise the look and value of my Mum's house delighting her in the process. Within a week w...
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Comment on agent fees
Very good value
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By: Jack
Aug 05, 2014
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What can I say apart from thank you for trusting me to refurbish the house. Your faith in my abilities was very motivating and I'm so glad it all went according to plan. Again THANK YOU. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 41 1 264 2 144 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(181)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(328)


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