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    Jack Merriott MNAEA
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    Jon
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    Steve
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    Craig
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    Rob
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    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Jo
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    Phillip Piper
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    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Mar 07,2016
Minithumbup
Carol
By: 'Mark'
Mar 07,2016
0 people found
this helpful
The best letting agent i have ever been with! Jake and Carol have never caused me any problems! They always do that extra thing to make everyone happy. i suggest if anyone is looking to rent/put there property on the market for rental speak ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Carol
Mar 07, 2016
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Thank you for your lovely comments. ...
Mar 04,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mark Lowry'
Mar 04,2016
0 people found
this helpful
Just sold my house though Cross Keys Estates Agents, they worked hard to get me the right buyer at the right price. I was very pleased with the way they kept me informed about viewings and feedback from each viewing. Also i liked the way ...
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Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
By: Rob
Mar 17, 2016
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Hi Mark, Many Thanks for your comments, feedback is always greatly appreciated. ...
Feb 29,2016
Minithumbup
By: 'Gail Nash'
Feb 29,2016
0 people found
this helpful
Was very impressed with Service given by Jake Brown he arrived half an hour early on first viewing so he could get feel of the house - very smartly dressed, Polite, always on time kept me up with all communication regarding viewings & feedback. Very ...
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Comment on agent fees
Very Good & Reasonable
Was this helpful? Yes
By: jake brown
Mar 01, 2016
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Hi Gail, Thank you so much for these lovely words. ...
Feb 17,2016
Minithumbup
By: 'Gill'
Feb 17,2016
0 people found
this helpful
All the people i have met and dealt with first at a viewing and then as a seller were exceptionally kind efficient and always give of their best...thank you. I was recommended by another seller to ask this office to help and i would ...
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Comment on agent fees
Very good for the ser ice given.
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By: Nathan Cooper
Feb 17, 2016
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Thank You Gill! It means a lot to us that our efforts are greatly appreciated and we hope to hear from you soon. ...
Feb 10,2016
Minithumbup
Rob
By: 'RRichardson'
Feb 10,2016
0 people found
this helpful
Everybody at Cross Keys was extremely helpful in getting my sale through as quickly and easily as possible. They put up with my frequent calls for updates without complaint, and made sure all my questions were answered promptly. I wouldn't hesitate to use them again....
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Comment on agent fees
The fees were very reasonable for the services offered - 1% plus VAT.
Was this helpful? Yes
By: Rob
Feb 24, 2016
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Hi Rachel, Many Thanks for your kind words, feedback is always much appreciated. ...
Feb 08,2016
Minithumbup
Jack Merriott MNAEA
By: 'Mr and Mrs Reynolds'
Feb 08,2016
0 people found
this helpful
We were very happy with the way we were treated at Cross keys Estate agents.from the day we had the flat valued and up to the time we signed for the house they were always there to help.The staff at the stoke village ...
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Comment on agent fees
Fees were very good
Was this helpful? Yes
By: Tom
Feb 08, 2016
View all comments (1)
Thank you for your kind words, we are glad to have seen your sale & purchase go through smoothly and within the timescale set. If you are to need any further help or advice you are more than welcome to get in touch. Take care! ...
Feb 02,2016
Minithumbup
Jon
By: 'Steve Ansell'
Feb 02,2016
0 people found
this helpful
I can highly recommend Cross Keys,very proffesional they have always kept me up to date with the progress of my property providing me with tenant feedback and they have been extremely proactive in marketing, comprehensive tenant agreement and photographic record of my property have ...
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Comment on agent fees
fees charged were very reasonable and acceptable for the work they have completed.
Was this helpful? Yes
By: Jon Curtis
Feb 04, 2016
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Thank you Steve for your kind review! We a pleased to have provided you with a good lettings service. ...
Jan 29,2016
Minithumbup
Rob
By: 'Kinga Njuguna'
Jan 29,2016
0 people found
this helpful
Thank you to the staff at Cross Keys- epecially Rob Down for the excellent service. Everything went quick & smoothly. I would recommend without any hesitation. :)...
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Was this helpful? Yes
By: Rob
Feb 24, 2016
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Many Thanks for your comments Kinga, it is always appreciated to have 5* feedback! ...
Jan 25,2016
Minithumbup
Jon
By: 'Adam B'
Jan 25,2016
0 people found
this helpful
Very friendly and knowledgeable agents who keep you in the loop every step of the way while your property is on the market. When it came to looking at purchasing a property once mine had been sold, they took all my considerations into account to ...
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Comment on agent fees
Very competitive fee at a flat rate so I knew exactly how much it was going to cost me to sell my property.
Was this helpful? Yes
By: Aimee
Jan 25, 2016
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Thank you for the review Adam, delighted we sold your property so quickly and happy you've now found a property for yourself! ...
Jan 25,2016
Minithumbup
Carol
By: 'Kathryn'
Jan 25,2016
0 people found
this helpful
Jake & Carol was very helpful during the process of finding our flat. He was willing to answer any questions we had and was flexible with viewing times. All paperwork was dealt with very quickly to move in the day we wanted....
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Comment on agent fees
VERY GOOD
Was this helpful? Yes
By: jake brown
Feb 23, 2016
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Thankyou so much Kathryn! ...
Jan 22,2016
Minithumbup
Rob
By: 'Top agent'
Jan 22,2016
0 people found
this helpful
Top service from a top estate agent.got full asking price for my property. Couldn't ask for more,very helpful and friendly staff. Rob put in a lot of time helping Me Purchase a property as well. Many thanks to you all at cross Keys....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2016
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Many Thanks Gareth, looking forward to taking on the next project for you! ...
Jan 22,2016
Minithumbup
Jon
By: 'jon'
Jan 22,2016
0 people found
this helpful
Crosskeys have been outstanding for me go the extra mile very happy with there service would highly recommend if your looking to sell or buy or rent...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Aimee
Jan 25, 2016
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Really appreciate the great review, thank you for your comments! ...
Jan 21,2016
Minithumbdown
By: 'Mike'
Jan 21,2016
0 people found
this helpful
5 star service. Property took little longer to go through than expected but no fault of estate agents, viewings and offers were abundant. Very happy with staff professionalism, effectiveness and communication. Tom was very good! And have to mention a personal compliment to him. A happy ...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Tom
Jan 21, 2016
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Thank you so much Mike for your lovely review! wishing you all the best in your new home! if you are ever in need of advice or help, please do not hesitate to get in touch. ...
Jan 08,2016
Minithumbup
Rob
By: 'Laura H'
Jan 08,2016
0 people found
this helpful
Ive used Cross Keys to sell my properties twice now, and can not fault their service. They provide excellent initial advice without the usual sales pitch, they quite clearly know their market. Customer service was excellent, keeping me informed along the way. From going on ...
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Comment on agent fees
Excellent fee basis, very competitive. Well worth the money.
Was this helpful? Yes
By: Tom
Jan 08, 2016
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HI Laura, thank you so much for taking the time to leave us a review, it was very nice to see your property go under offer very soon as well as a smooth sale. if you are ever in need of our service again please do not hesitate to get in touch, we would be delighted to help where we can. ...
Jan 07,2016
Minithumbup
By: 'D Milner'
Jan 07,2016
0 people found
this helpful
Thoroughly professional service with a personal touch. I would recommend to any potential sellers and buyers! Amie's was excellent throughout!...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
By: Aimee
Jan 25, 2016
View all comments (1)
Thank you so much for the lovely review, good luck in your new home! ...
Jan 04,2016
Minithumbup
Rob
Jack Merriott MNAEA
By: 'D'
Jan 04,2016
1 people found
this helpful
We used to Cross Keys as they were local. Throughout our sale they were professional, courteous and very supportive in what was a very stressful time for us. I would not hesitate to recommend this firm and would use them if we ever decide to ...
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Comment on agent fees
Value for money
Was this helpful? Yes
By: Jack
Jan 04, 2016
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It was our pleasure. This is one of the reasons we love being a local agent. Hope you have settled in to your new home and wishing you a happy new year from all the team at Cross Keys. ...
Dec 30,2015
Minithumbup
Jon
By: 'Helen'
Dec 30,2015
1 people found
this helpful
Crosskeys were recommended to us by friends who had recently used them to sell their house. We were very happy with every aspect of the service they provided. Jon's pictures were great, one of the things that attracted us to using Crosskeys. Jon is very ...
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By: Aimee
Jan 04, 2016
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Thank you so much for your lovely comments Helen and a Happy New Year to you and the family. ...
Dec 21,2015
Minithumbup
Jon
By: 'Chris'
Dec 21,2015
1 people found
this helpful
Cross Keys were recommended to us by a friend and we definitely made the right choice. Jon Curtis came around to discuss the sale and explained how it all worked in a friendly and professional manner. He then went on to take an excellent bunch ...
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By: Jon Curtis
Dec 22, 2015
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Thank you Chris for your kind review! Wishing you and Louise all the best in Scotland! ...
Dec 21,2015
Minithumbup
Jon
By: 'Great Estate Agents'
Dec 21,2015
0 people found
this helpful
My partner and I have just purchased our first property through Cross Keys! We dealt with both Jon and Aimee and they were incredible. As first time buyers they made us aware of everything we needed to know and were always at hand to answer ...
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Was this helpful? Yes
By: Jon Curtis
Dec 22, 2015
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Many thanks for such a lovely review, I'm delighted that you are pleased with our services! Wishing you a very Merry Christmas in your new home! ...
Dec 17,2015
Minithumbup
Jon
By: 'Martin'
Dec 17,2015
0 people found
this helpful
I bought this flat and the initial viewing was conducted by Jon, he had a straightforward pragmatic approach with regard to the property and I was impressed with the honesty. I made an offer which was accepted almost immediately. The whole purchase was easy with ...
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Was this helpful? Yes
By: Jon Curtis
Dec 17, 2015
View all comments (1)
Thank you so much Martin, I am delighted you are happy with the way Cross Keys do things! If you ever need anything, please do not hesitate to give me a call! ...
Dec 16,2015
Minithumbup
Jon
By: 'Dean'
Dec 16,2015
0 people found
this helpful
Jon Curtis & Aimee Mitchell were exceptional during the time from my offer being accepted through to completion day,which was a very long 12months. There were many problems & both of them gladly kept me up to date with the situation,even informing of ...
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Was this helpful? Yes
By: Jon Curtis
Dec 17, 2015
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Thank you Dean for your kind comments, I pleased you are finally settled into your new home... even if it did take a year! ...
Dec 15,2015
Minithumbup
By: 'Lee'
Dec 15,2015
0 people found
this helpful
Tom has been involved with the purchase of this property from the first viewing and has been an absolute professional throughout the entire process. Having dealt with many other estate agents in Plymouth, I can say that Cross Keys Estates was a breath of fresh ...
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Was this helpful? Yes
By: Nathan Cooper
Jan 06, 2016
View all comments (2)
Thanks Lee! We look forward to trying to find you another home. ...
Dec 14,2015
Minithumbup
Jon
By: 'BLIGHS'
Dec 14,2015
0 people found
this helpful
Jon knew the property potential, and not only gave us some great ideas regarding the potential future layout but also gave us a lot of time and patience in showing us around, he was informative, always gave a quick response and I would definitely recommend ...
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Was this helpful? Yes
By: Jon Curtis
Dec 14, 2015
View all comments (1)
Thank you for your lovely comments, I'm delighted that everything has gone to plan and you are now enjoying your new home! ...
Dec 04,2015
Minithumbup
Carol
By: 'S Benson'
Dec 04,2015
0 people found
this helpful
We found the service from Cross Keys Estates to be exemplary! A great tenant was sourced in excellent time and as a result we had a minimal void period. I would not hesitate in recommending you to others....
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Comment on agent fees
Very competitive, well worth the fee!
Was this helpful? Yes
Dec 01,2015
Minithumbdown
By: 'DD'
Dec 01,2015
0 people found
this helpful
Poor service, got me no viewings, no updates. I had to call them for updates and never asked me what I was looking for. To top it off they LOST my keys which included aa key to the main entrance to a block of 6 flats. ...
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Was this helpful? Yes
Nov 17,2015
Minithumbup
Rob
By: 'Pam'
Nov 17,2015
0 people found
this helpful
Tom was very helpful in my property purchase - He kept me informed and was prompt in responding to my queries...
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By: Tom
Jan 06, 2016
View all comments (1)
Hi Pam, thank you and i wish you the best of luck with your new home! ...
Nov 13,2015
Minithumbup
Rob
By: 'Rosie'
Nov 13,2015
0 people found
this helpful
Cross Keys have been helpful, friendly and professional throughout the whole sale process. They visited the property and gave advice a year previous to it actually going on the market, and have been very efficient through all the other stages. It was a pleasure to ...
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Was this helpful? Yes
By: Rob
Dec 01, 2015
View all comments (1)
Hi Rosie, Many Thanks for your kind words, I am glad that you felt informed the process. All the best for future endeavors. ...
Nov 09,2015
Minithumbup
Jon
By: 'Louise'
Nov 09,2015
0 people found
this helpful
Fantastic , found me excellent tenants and dealt with all the matters with professionalism and no hassle for me. Highly recommended....
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Was this helpful? Yes
By: Jon Curtis
Nov 18, 2015
View all comments (1)
Thank you Louise for your kind comments! ...
Nov 06,2015
Minithumbup
By: 'yvonne antrobus'
Nov 06,2015
0 people found
this helpful
Service was friendly, and efficient. Very professional. Kept us informed at each step of the sale. excellent photos of our property. A pleasure to deal with all the staff....
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Many Thanks for the review, we always appreciate feedback :) ...
Nov 04,2015
Minithumbup
Jon
By: 'Wayne'
Nov 04,2015
0 people found
this helpful
I found all at Cross Keys to be helpful and professional about the sale of my property. From the moment Jon visited my home until the final sale of the house the team were extremely enthusiastic. I was constantly kept in the 'loop' with the ...
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Was this helpful? Yes
By: Jon Curtis
Nov 04, 2015
View all comments (2)
Thank you Wayne for your kind comments, and i would like to wish you and your family all the very best in 'Oz'! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 55 1 324 4 182 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(271)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(371)


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