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    Robert Down
  • Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jun 30,2015
Minithumbup
By: 'Em molloy'
Jun 30,2015
0 people found
this helpful
This was my first time using cross keys and Jake made me feel completely at ease, explaining everything I needed to know about the property and being upfront and honest with fees which some estate agents fail to do. He was punctual, friendly and very efficient. My overall experience with cross keys has been pleasant and I would highly recommend them to friends in the future....
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By: jake brown
Jul 03, 2015
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im glad we could help you and make you feel completely at ease. Emma as i have told you the door is always open if there is anything you need. ...
Jun 21,2015
Minithumbup
By: 'Lisa White'
Jun 21,2015
0 people found
this helpful
Jake Brown,is amazing estate agent,he is professional,friendly,approachable young man,who listens to what you need and require.He has work tirelessly to secure a sale for my late mums house,I would highly recommend Jake for you needs,as he will keep you informed all the way on what is happening,with your situation.Cross keys is excellent estate agents to use,and Jack,Rob and Tom and Jake all put me at easy in a difficult situation,with my late mums house.Thankyou....
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By: jake brown
Jun 23, 2015
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wow what a great re-view. im happy to have been a good help & im glad everything has gone swimmingly. ...
Jun 16,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'P. Taylor'
Jun 16,2015
0 people found
this helpful
I sold my house through Cross Keys because they where highly recommend and I must say they did not disappoint they where reliable, friendly and professional all the way through making it a smooth and stress free transaction, special praise to Rob and Tom who where always there if I had any questions and would always keep me updated on any devolpments, their communication was second to none, so just as I was I would also 100% recommend Cross Keys....
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By: Tom
Jul 30, 2015
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Hi Paul, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jun 16,2015
Minithumbup
By: 'tom848'
Jun 16,2015
0 people found
this helpful
Jake was prompt, informative and helpful throughout the entire letting process. He was honest and upfront with fees which is something I have not received from all estate agents I have used. Along with this Jake has stuck to deadlines set by himself and notified me of any updates during the rental process. Would certainly recommend....
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By: Jake Brown
Jun 16, 2015
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Thank you Tom means a lot. Im glad you have had a good experience with us and we will keep up the good work. ...
Jun 15,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Anna Czarnocinska'
Jun 15,2015
0 people found
this helpful
I choose Cross Keys long before I decided to sell my house ,was always interested in a property market and by monitoring all other agents they seemed to be very truthful in their valuations and most importantly even though it's a very competitive market with all the agents around fighting for their customers they did not insisted to choose them .I was very impressed by that.Rob was very confident and professional ,following his advice and knowledge the house was sold within a week !!! Well ...
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By: Rob
Jun 15, 2015
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Hi Anna, Thank you so much for your comments, It was a beautiful house and was always going to be popular, fingers crossed for a smooth transaction! ...
Jun 15,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Lisa Buckley'
Jun 15,2015
0 people found
this helpful
This is the second time we have used crosskeys to sell our property and I would never use any other estate agent. They are all very professional and their service is second to none. The photo's they took of our property were excellent and showed the house off beautifully. On each viewing we had, we received confirmation of the viewing and also received feedback after each one. I would highly recommend anyone wanting an estate agent to use Crosskeys. Thank you for all your hard work and for ...
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By: Rob
Jun 15, 2015
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Thank you Lisa for your kind words, it is very much appreciated! We look forward to seeing you again if ever you need to buy or sell in the future! ...
Jun 13,2015
Minithumbup
Rob Down MNAEA
By: 'stuart sinclair'
Jun 13,2015
0 people found
this helpful
Rob was a great agent,he arranged a viewing at short notice was very professional on the viewing,knowing allot about the properties history..he worked well with my self and the vendor to complete the sale in under one month,excelent.....would highly recomend cross keys,many thanks...
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By: Rob
Jun 15, 2015
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Hi Stuart, Many Thanks for your kind words and we are really looking forward to seeing the property again once you have fully renovated it! All the best ...
Jun 13,2015
Minithumbup
Carol Huxham
By: 'Asim Taallat'
Jun 13,2015
0 people found
this helpful
This is the first time i am with cross key.I visit the property with Jake,i like it and straight went to office to pay the fee over their i was suggested some more properties which is in my range and more good than the previous one thats the best part they didnt only let properties they also know which one will suit you.I was very happy to visit the second property and straight way decide to take it. On my request Jake manage to give me a little discount also.He is not only a professional Estat...
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Comment on agent fees
Their fee is very reasonable as comparied to other property agents i was haapy to pay that.
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By: Jake Brown
Jun 15, 2015
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Dear Asim Many thanks for your kind words regarding our Cross Keys and are staff. I hope everything goes smoothly through the 6 month you are with us. I am happy to hear that you are happy and i assure you we will keep up the good work. ...
Jun 09,2015
Minithumbup
Rob Down MNAEA
By: 'D smith'
Jun 09,2015
0 people found
this helpful
The service provided by cross keys was very helpful which , was great with helping me buy my new home. Thanks rob....
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May 25,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Alec'
May 25,2015
0 people found
this helpful
I cannot fault the service provided. I was a nervous first time buyer and the Stoke team helped me all the way through. Great team!...
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By: Rob
May 26, 2015
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Hi Alec, Many Thanks for your kind words, it is always appreciated! ...
May 11,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Dr Wendy Meddelton'
May 11,2015
0 people found
this helpful
After being on the market for 4 months with a leading estate agent. X keys sold my property within days! There details were professional and there service excellent highly recommend...
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By: Rob
May 11, 2015
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Hi Wendy, Many Thanks for your kind words, it just goes to show being a local agent sometimes reaps massive benefits, we look forward to a smooth sale! ...
Apr 29,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'stanley'
Apr 29,2015
1 people found
this helpful
This was a very difficult sale but with the help of Rob,Tom and Jack they were able to guide us through to a satisfactory end.Keeping us informed from the outset which became very complicated due to the amount of people involved.We would definitely have no worries about using cross keys again.Thanks Rob,Tom and Jack....
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By: Rob
Apr 29, 2015
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Hi Ted & Yonas Thank you for your kind words, glad we all got the outcome we were waiting for, it was a long time coming! ...
Apr 28,2015
Minithumbup
Rob Down MNAEA
By: 'Leanne'
Apr 28,2015
0 people found
this helpful
Rob was very polite accommodating and very friendly , he squeezed an appointment in out of working hours , as I was unable to attend other times provided ,which was very kind and accommodating ,On meeting rob he made my partner and I feel very at ease and frlt no pressure for a quick look around ( being out of working hours) a credit to cross keys thankyou...
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By: Rob
Apr 28, 2015
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Hi Leanne, No problem, always happy to put in the effort! Best of luck with your search! ...
Apr 27,2015
Minithumbup
Jon Curtis MNAEA
By: 'Leanne'
Apr 27,2015
0 people found
this helpful
We weren't planning on selling so soon..but viewed a property with crosskeys which we loved! Within a day of viewing the other house.. our home was on the market, with three viewings scheduled for the following day. We had 5 viewings in 24 hours and had 3 full asking price offers. We dealt with Jon on the sale of our property and the purchase of our new home and cannot recommend him enough; he is professional, efficient, honest and friendly (takes good photos as well..!) because of this, the bu...
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By: Jon Curtis
May 01, 2015
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I am so pleased everything went so perfectly for you! I wish you and drew all the best in your beautiful new home! Thank you so much for your kind words. ...
Apr 26,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Chris Healey'
Apr 26,2015
0 people found
this helpful
I cannot fault the whole team at Cross Keys who dealt with my purchase in an exemplary manner. The seller consistently procrastinated, but they were in contact with both their solicitor, the agent selling them a property and my solicitor to try and move things forward. Their communication was excellent, and they left both voice and text messages when I was tied up with work. I would definitely use them in any future sale or purchase....
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By: Tom
Jan 06, 2016
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Hi Chris, thank you very much for your kind words, as an independent agent we thrive off of customer feedback and it is brilliant to see that you were happy with our service. best of luck with the refurbishment! ...
Apr 24,2015
Minithumbup
Jon Curtis MNAEA
By: 'Chris Attewell'
Apr 24,2015
0 people found
this helpful
A first class service could not do enough to ensure that viewings where conducted in a very professional manner. Where kept informed of viewings and feedback at all stages. Jon was friendly enthusiastic and has a real passion in his work. He is a valuable asset to your company and because of his service I would recommend Crosskeys to anyone who is thinking of putting their property on the market. °Å¸ËœÂ...
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By: Jon Curtis
Apr 25, 2015
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Thank you so much for your extremely kind words Chris, it has been a pleasure to be involved in your moving process! I wish you all the very best in your lovely new home! ...
Apr 21,2015
Minithumbup
Tom Duncan DipDEA
By: 'Kat'
Apr 21,2015
0 people found
this helpful
I found Tom very helpful in showing me around the property and willing to take away any questions that I had. Tom allowed privacy to view the property even though there were multiple back to back viewings which was much appreciated. Tom was willing to take an offer on the property back to the office but suggested that I speak with Jack directly. On entering the office, I found Jack to be friendly and approachable. I appreciated Jack's time and the information he could provide as the property had...
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By: Tom
Apr 21, 2015
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Thanks for those kind words Kat, I really appreciate it. Glad I could be of help, if there is anything else we can do for you just let us know! ...
Apr 14,2015
Minithumbup
Rob Down MNAEA
By: 'Stephen'
Apr 14,2015
0 people found
this helpful
I thought Rob Down did an excellent survey of my property. He gave good customer service. I would recommend him....
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By: Rob
Apr 14, 2015
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Hi Stephen, Thank you for taking the time to leave some comments on my valuations on your properties, as promised it will always be honest and constructive. All the best with the marketing decisions! ...
Apr 06,2015
Minithumbup
Steve Jones FNAEA MARLA
By: 'Simon and Sharon'
Apr 06,2015
0 people found
this helpful
My wife and I were discussing converting a small out house which is attached to the front of the property into a study, as many of our neighbours have. We weighed up the cost and other ongoing improvements to the property and realised we would not get much of a return on our investment when we had planned to sell the house in a few years, when our fixed rate mortgage ended and we wouldn't get hit buy an indemnity clause. However, after a little bit of financial investigation, it looked worth it...
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Comment on agent fees
The best rate I had found
Was this helpful? Yes
By: Aimee
May 06, 2015
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Wow, what an amazing review! Thank you so much for your kind words. We are delighted that you chose us to market your property, and are very happy that the sale has progressed accordingly. I wish you and your family all the best for the future and please do not hesitate to contact us should you need to in the future. ...
Apr 03,2015
Minithumbup
Jon Curtis MNAEA
By: 'Keith'
Apr 03,2015
0 people found
this helpful
Before selecting an agent to sell our mothers property we read the testimonials of other sellers, taking also particular note of what the buyers thought of the company. It became quite obvious that Cross Keys has a good reputation and is well respected for being user friendly. Our granddaughter having herself recently purchased through another agent commented on the 'take it or leave it' attitude of some other agents. A comment which focused our decision making. Having chosen Cross Keys, Jon met...
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By: Aimee
May 06, 2015
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Thank you very much for your lovely comments. All the best. ...
Apr 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Ian Chapman'
Apr 02,2015
0 people found
this helpful
I placed the property on the market with Cross Keys and they had arranged 5 viewings within a week resulting in three offers one of which was accepted. The staff kept me informed of all developments and visits to the house in a prompt and efficient manner. I would thoroughly recommend the agency to anyone who is selling their property....
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By: Rob
Apr 02, 2015
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Hi Ian, Delighted with the comments, really pleased with how things have progressed and I hope you are too! All the best with any future endeavors and we hope to see you again should you ever need to sell a property! ...
Apr 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Ian loze'
Apr 02,2015
0 people found
this helpful
Tom and Rob were absolutely brilliant in actively facilitating the sale of my property. Their communication was excellent and especially important to me as I live away from the location of my property in the week. Thank you Tom, Rob and the Cross Keys team!...
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By: Rob
Apr 02, 2015
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Hi Ian, Thank you so much for your kind words, we really appreciate the time taken to leave feedback. Fingers crossed for a smooth transaction I know your buyers are super keen and delighted to be acquiring such a fantastic start to their journey on the property ladder! ...
Mar 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Sally Read'
Mar 30,2015
0 people found
this helpful
Jon listened to what I was looking for and knew exactly which was the right property for me. He arranged a viewing there and then and he was spot on with his recommendation. I was impressed with his attention to detail and professionalism. He is polite, confident, and this in turn convinced me I was in capable hands. He has dealt with all my questions patiently, accurately and with humour. Nothing is too much trouble. All phone calls have been answered promptly, and if I need to leave a message...
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By: Jon Curtis
Mar 31, 2015
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Thank you so much Sally, i am delighted i've managed to find you a lovely new home! ...
Mar 27,2015
Minithumbup
Rob Down MNAEA
By: 'lucy'
Mar 27,2015
0 people found
this helpful
I have excepted an offer for my property. I have found Cross keys very down to earth and honest staff. I had only been on the market for a week....
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By: Rob
Mar 27, 2015
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Hi Lucy, Thank you so much for your kind words, As you know I absolutely loved your house and it seems the viewing public did also! All the best ...
Mar 27,2015
Minithumbup
Tom Duncan DipDEA
By: 'K'
Mar 27,2015
0 people found
this helpful
We would like to thank Tom and the team for making the process run very smoothly. Tom was able to answer all of our questions and returned our calls quickly if we called with a question out of hours. Very approachable and friendly. I found the Stock office very friendly and felt comfortable 'popping in' to browse properties. Tom is very polite and always had a smile. Thank you for all your help. K...
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By: Tom
Mar 27, 2015
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Thanks for those kind words Kim, we're happy to have been of service! Hope all is going well in your new home :) ...
Mar 26,2015
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Lee Ashcroft'
Mar 26,2015
0 people found
this helpful
The overall service was comprehensive and effective from initial meeting, to uploading photos, and finally providing feedback on potential tenant visits; due diligence of the whole process was first class in execution. I view the effectiveness of the service from 'cradle to grave' in the relationship that Cross Keys has with the customer. And that is based around three factors: delivering a tenant to the property in the quickest time, with the highest possible rent, and marketed to the highest p...
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By: Rob
Mar 26, 2015
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Hi Lee, On behalf of everyone at Cross Keys, delighted you have found the process so easy. The photo's did look fantastic and I am sure combined with the quality of workmanship put into the house itself and the details produced was what got it rented so quickly! All the best ...
Mar 26,2015
Minithumbup
Jon Curtis MNAEA
By: 'Emma & Thomas'
Mar 26,2015
0 people found
this helpful
We can't thank Jon enough for all his help and fantastic customer service. Any questions we had Jon was able to answer them and point us in the right direction. Compared to other company's we had been in contact with Jon and Cross Keys Estates outshone them all. Thank you for making the selling process so painless. Emma & Thomas...
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By: Jon Curtis
Mar 28, 2015
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Thank you both for your extremely kind words, it has been an absolute pleasure securing a buyer for your lovely home! ...
Mar 26,2015
Minithumbup
Jon Curtis MNAEA
By: 'Ian'
Mar 26,2015
0 people found
this helpful
Both members of staff were very helpful, helping me through the purchase first time buyer. The kept me fully informed of the progress and the next steps. The agent was on time for the viewing and, after showing me around, left me to go around again by myself allowing me some quiet time to contemplate the property. After the offer was made the office ensured that I was fully aware of the process and what was happening. This was very helpful as a first time buyer. Overall I found the experience no...
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By: Aimee
May 06, 2015
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Thank you for your kind words, I really hope you are very happy in your new home. ...
Mar 26,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'John & Sue Griffiths'
Mar 26,2015
0 people found
this helpful
Following a pleasant and informative meeting with Jack we decided to choose Cross Keys for their local knowledge and realistic valuation of our property. This was our first house sale and being both in our 60's we were nervous. We need not have worried as Rob took inspiring photos which made our house look superb. Within a couple of days Tom showed around two viewings, who both made offers, and within a week we had sold. Simples....
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By: Tom
Mar 28, 2015
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Thank you for our kind words! Glad it was as stress-less as it was for you, it was our pleasure! ...
Mar 16,2015
Minithumbup
By: 'Angie'
Mar 16,2015
0 people found
this helpful
Cross keys arranged a tenant find for my property. It was the first time I had rented a property therefore a bit apprentice about the whole process. Photos of the property were taken and advertised on the Internet the same day. Within hours of my property being advertised I had three viewings for the next day. I had a prospective tenant by the end of that day. Excellent turnaround due to their excellent service....
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Comment on agent fees
Excellent agreed fees.
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By: Rob
Mar 26, 2015
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On behalf of Cross Keys I would like to just say thank you for your kind words, the rental market is always full of potential tenants and the best houses usually do rent immediately! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 0 45 1 281 2 150 2 21 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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