• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Excellent service from cross Keys. John was particularly helpful and ......”

Nov 07,2017
Minithumbup
By: 'Jane Lloyd'
Nov 07,2017
0 people found
this helpful
Excellent service from cross Keys. John was particularly helpful and always returned my calls and dealt with any issues or questions I had along the way. My stress level was kept low as everyone at this branch was very helpful and easy to talk to. ...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jon
Nov 08, 2017
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Thank you so much Jane for your kind review, I hope you will be very happy in your new home! ...

“We have nothing but good things to say about Crosskeys ......”

Nov 06,2017
Minithumbup
Daniel Moore
By: 'Carol Ager'
Nov 06,2017
0 people found
this helpful
We have nothing but good things to say about Crosskeys at Mannamead. They have made selling our property so easy,we've not had to worry about anything they have done it all. Their fees are more than fair too....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 07, 2017
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Thank you so much Carole for taking the time to write us a review, I am delighted to hear such good things about our team! Wishing you all the best for the future! ...

“Without these guys help my dream move would be dead ......”

Nov 03,2017
Minithumbup
By: 'Anthony ex londoner'
Nov 03,2017
0 people found
this helpful
Without these guys help my dream move would be dead went above and beyond to get my family to Devon top quality estate agents please use them and jack is top guy with a warm approach many thanks to Craig also who kept us in ...
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Comment on agent fees
Excellent reduced them for my move
Was this helpful? Yes

“This was my first time renting a property and both ......”

Nov 03,2017
Minithumbup
By: 'Darren'
Nov 03,2017
0 people found
this helpful
This was my first time renting a property and both Jake and Megan have made the process really smooth and easy to understand. They have been extremely helpful and responded in a very timely manner to any questions or queries that I had. Would recommend ...
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By: Megan Gilmour
Nov 06, 2017
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Thank you very much for your kind comments, all the best in your new home. ...

“AMAZING! The staff at cross Keys are so helpful and ......”

Nov 01,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Rosie'
Nov 01,2017
0 people found
this helpful
AMAZING! The staff at cross Keys are so helpful and supportive and make sure the whole process is as smooth as possible. Plus, they have 2 lovely border terriers that greet you when you walk through the front door. What more could you want? Best estate ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Nov 02, 2017
View all comments (1)
Thank you so much for your kind review. I am so glad that we were able to help your family start a new life down here in Plymouth. We hope the moving in goes smoothly. ...

“Jack and Tom both provided me with very helpful advice ......”

Oct 30,2017
Minithumbup
Jack Merriott MNAEA
By: 'C. Ashton'
Oct 30,2017
0 people found
this helpful
Jack and Tom both provided me with very helpful advice and local knowledge when I initially approached them to buy a house. They were honest and did not push options that would not be interested in and I was thoroughly impressed with the overall service ...
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By: Jack Merriott
Oct 30, 2017
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Thank you so much for your kind words, we do aim to be as helpful as possible and would strongly agree, being a local agent does mean we can offer the best advice and knowledge. I hope everything goes well with your purchase. ...

“First used them to purchase a property earlier in the ......”

Oct 24,2017
Minithumbup
By: 'LAS'
Oct 24,2017
0 people found
this helpful
First used them to purchase a property earlier in the year and recently sold through them too - less than 6 weeks from offer to completion! Had viewings within hours of signing up. Love Jon's friendly and outgoing personality; couldn't recommend him enough. Thank you Cross ...
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Comment on agent fees
On par with other Agents.
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By: Jon
Oct 24, 2017
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Thank you so much Lynette for your kind review, I'm so pleased that the process has gone very smoothly and that you are happy with our service! Wishing you and your family all the very best for the future! ...

“I initially advertised my property wth another agent in Plymouth ......”

Oct 19,2017
Minithumbup
Daniel Moore
By: 'Jake'
Oct 19,2017
1 people found
this helpful
I initially advertised my property wth another agent in Plymouth and had the property on with them for quite a while but nothing came of it. Fortunately I recevied an email from Jon who had noticed my property on the market. I originally bought the ...
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Comment on agent fees
Good - Competitive
Was this helpful? Yes
By: Jon
Oct 20, 2017
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Thank you Jake for your kind review, I am pleased that you have found our service to be good the second time around as well! We always endeavor to have the best communication so your comments will be noted and we will be sure to get back to the perfect standard you received last time! ...

“During my property search, Cross Keys were the only estate ......”

Oct 16,2017
Minithumbup
By: 'B. Baxter'
Oct 16,2017
0 people found
this helpful
During my property search, Cross Keys were the only estate agents who did not bombard me with irrelevant listings and who found me three properties exactly matching my search criteria to view. They were knowledgeable and helpful about the local area and the individual properties ...
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“This was my first venture into renting and the team ......”

Oct 11,2017
Minithumbup
By: 'MarkyMark'
Oct 11,2017
0 people found
this helpful
This was my first venture into renting and the team at Cross Keys made this an easy, relaxed one but done with a professional manner. With my initial viewing with Jake, I found his relaxed, honest but informative approach great and was instantly sold on ...
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Comment on agent fees
Fees were competitive but reasonable, cheaper than a few other agents.
Was this helpful? Yes

“Jon has been a dream to work with from start ......”

Oct 01,2017
Minithumbup
By: 'Carolyn'
Oct 01,2017
0 people found
this helpful
Jon has been a dream to work with from start to finish. Pushing and pushing and pushing for viewings, updating us (or asking a colleague to do so) after every one, replying to phone calls/E-mails within minutes. I cannot thank him enough. I have ...
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Comment on agent fees
We were able to negotiate to the fee we were prepared to pay. Having said that, I have noticed that fees are dropping even lower in other EAs, so there might well be room for further negotiation next time!
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By: Jon
Oct 16, 2017
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Thank you Carolyn for taking the time to write a lovely review... I am delighted to have had the opportunity to sell the property for you and I look forward to the next one! ...

“From viewing to completion the team at Cross Keys were ......”

Oct 01,2017
Minithumbup
By: 'Pete Murphy'
Oct 01,2017
0 people found
this helpful
From viewing to completion the team at Cross Keys were very professional and excelled in all aspects of the sale. I first met with Jack and several other agents from various companies and I was very impressed with Jack's local knowledge and honest approach. Rob ...
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Comment on agent fees
Very competitive fees
Was this helpful? Yes

“Cross keys estate agents made the selling of our house ......”

Sep 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr Darren Stockton'
Sep 29,2017
0 people found
this helpful
Cross keys estate agents made the selling of our house the most stress free experience it could be. We met with Jack for our initial meeting and he made us feel so at ease with the whole process. He outlined all the difficult terminology and ...
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Comment on agent fees
Cross Keys estates agents fees were the most competitive in the city with no hidden extras. This was really appreciated as the whole process of house selling is very expensive. This low fee really helped us to put more money towards other costs.
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By: Jack Merriott
Sep 29, 2017
View all comments (1)
It was a real pleasure, it seemed natural for us to help you with the sale as you bought it from us a your very first home. It was lovely to know that you started off the property ladder with us and we helped you on to the next step if it. We hope you will be happy in your new home. If you ever need us again in the future, you know where we are. Thank you for your kind words, they are truly appreciated by the whole team. ...

“The service we received from Cross Keys was excellent. All ......”

Sep 25,2017
Minithumbup
Daniel Moore
By: 'Mr S Watt's'
Sep 25,2017
0 people found
this helpful
The service we received from Cross Keys was excellent. All the staff were very professional, genuine and actually seemed to care about getting a good deal for us. They handled the whole process without any of the usual fuss and drama we've experienced with other ...
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Comment on agent fees
In-line with the market
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Steve & Lydia for your kind words of praise for our team, we are delighted that you have found our services to be top quality and I hope you will be very happy in your beautiful new home! ...

“Brilliant estate agents for both sale and purchase. Jon and ......”

Sep 25,2017
Minithumbup
By: 'Robyn'
Sep 25,2017
0 people found
this helpful
Brilliant estate agents for both sale and purchase. Jon and Phoebe were really helpful throughout both our transactions, quick to respond to emails and phone calls making the process really smooth for us. They acted throughout with our best interests first. Thank you!!...
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Comment on agent fees
Fees for our sale were really reasonable, a lot lower than we were quoted by other local estate agents and they were worth every penny!!
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Robyn for such a lovely review, we hope that you and Jed enjoy your lovely new home! ...

“Tom at Cross Keys has been very helpful indeed helping ......”

Sep 06,2017
Minithumbup
By: 'Mark Riddell'
Sep 06,2017
0 people found
this helpful
Tom at Cross Keys has been very helpful indeed helping me to sell my house. Even when I had a problem with Solicitors, he helped to sort the problem out. Actually during the whole process of selling my house Tom of Cross Keys has been ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very efficient. Kept us informed constantly with progress and relevent ......”

Aug 30,2017
Minithumbup
By: 'Chantell'
Aug 30,2017
1 people found
this helpful
Very efficient. Kept us informed constantly with progress and relevent updates. Very polite and well mannered. Very accommodating when arranging viewings....
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By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, I hope you are enjoying your new home! ...

“Thank you to the team at Cross Keys for your ......”

Aug 25,2017
Minithumbup
By: 'Kieran'
Aug 25,2017
1 people found
this helpful
Thank you to the team at Cross Keys for your help selling our flat, Phoebe particularly for chasing the solicitors and keeping us updated at all times!...
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Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! ...

“The team were friendly and welcoming. They kept me involved ......”

Aug 25,2017
Minithumbup
Daniel Moore
By: 'Paul'
Aug 25,2017
0 people found
this helpful
The team were friendly and welcoming. They kept me involved in the process with good communication throughout. It was a pleasure to deal with them. Thank you....
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Comment on agent fees
Unknown as I was purchasing
Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you Paul for writing us a good review, it is greatly appreciated! I hope that Ben is enjoying his new home! ...

“Brilliant service from Cross Keys Estates. This was our first ......”

Aug 22,2017
Minithumbup
Daniel Moore
By: 'Maggie and Jack'
Aug 22,2017
0 people found
this helpful
Brilliant service from Cross Keys Estates. This was our first time renting and was extremely helpful throughout the process to finally moving in. We are really happy with the property and have received help during our move in. The staff were really friendly, and thank ...
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Comment on agent fees
Good. Reservation fee was a bit expensive.
Was this helpful? Yes

“The people we bought our property off was cross keys ......”

Aug 21,2017
Minithumbup
Rob
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
The people we bought our property off was cross keys and I'm really outstanded by the effort of Tom & Rob and the quality of service that has been provided. Rob stayed behind extra one evening to show us the property and Tom has shown myself ...
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Was this helpful? Yes

“Firstly we would like to thank Jon for your fantastic ......”

Aug 15,2017
Minithumbup
By: 'James and Fiona'
Aug 15,2017
1 people found
this helpful
Firstly we would like to thank Jon for your fantastic service. Jon has an infectious enthusiasm and warmth. Cross Keys took over our property from another agent and We received two offers on the first day, one of which we accepted. Unfortunately the buyer pulled ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Aug 16, 2017
View all comments (1)
Thank you so much for taking the time to write such a nice review, I'm glad that you are pleased with our service and I hope all goes well when you move into your new home on Friday! ...

“Rob and Tom were both really good throughout the entire ......”

Aug 09,2017
Minithumbup
Rob
By: 'christie'
Aug 09,2017
0 people found
this helpful
Rob and Tom were both really good throughout the entire process. Tom sent emails over with all the key information and Rob was available for any general enquiries. Rob always returned calls if he wasn't available and always called back when promised. Jack was also ...
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“I could not be happier with the service and approach ......”

Aug 04,2017
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Marcus'
Aug 04,2017
0 people found
this helpful
I could not be happier with the service and approach received from Rob, Jack and the rest of the Cross Keys team. The photos they took of my home were exceptional, they were proactive from appointment to completion and they provided a friendly and professional ...
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Comment on agent fees
good
Was this helpful? Yes
By: Jack
Aug 04, 2017
View all comments (1)
We are so pleased that this sale went quickly and with hitches at all. Enjoy your new home and life together. Best wishes from Jack and all the team at Cross Keys Estates. ...

“Once again a good service from the team at Cross ......”

Jul 31,2017
Minithumbup
Carol
By: 'JRedfearn'
Jul 31,2017
0 people found
this helpful
Once again a good service from the team at Cross Keys Estates finding a new tenant for my flat. Carol, Megan and Jake all very helpful and honest about improvements required to let the property. Will certainly use Cross Keys again in the future....
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Comment on agent fees
Good value (tenant find only service)
Was this helpful? Yes

“We have recently purchased our second home through cross keys ......”

Jul 31,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr and Mrs Prowse'
Jul 31,2017
0 people found
this helpful
We have recently purchased our second home through cross keys and have found them very helpful and professional, nothing seemed to be too much trouble. They were always on the phone when needed and we would highly recommend using them!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Jul 31, 2017
View all comments (1)
It was our pleasure. That's 2 good homes that you have now bought from us. It just goes to show that when it comes to having the best houses in Plymouth, Cross Keys have them. Hope you settle in soon. ...

“Very friendly and helpful, glad to be renting our first ......”

Jul 31,2017
Minithumbdown
Carol
By: 'Jade and robbie'
Jul 31,2017
0 people found
this helpful
Very friendly and helpful, glad to be renting our first flat with them, they always make sure you are satisfied with what they are offering and always there to help....
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Comment on agent fees
Fee's are a reasonable price, cheapest we have seen in the plymouth area
Was this helpful? Yes

“My husband and I really appreciated the work the staff ......”

Jul 28,2017
Minithumbup
By: 'H.Taylor'
Jul 28,2017
0 people found
this helpful
My husband and I really appreciated the work the staff at Cross Keys Estates did to keep a very challenging chain on track and guide us to the desired outcome. I have learnt from this experience that the true value of an experienced estate agent ...
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Comment on agent fees
Not applicable as we were the buyers.
Was this helpful? Yes

“have never had such a positive experience selling a property. ......”

Jul 24,2017
Minithumbup
Craig
By: 'Izzie'
Jul 24,2017
0 people found
this helpful
have never had such a positive experience selling a property. The team in Mannamead, in particular Craig, Jon and Phoebe have been extremely proactive. I had the property on with another agent previously and the house did not sell. Jack (from Cross Keys Stoke office) ...
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Comment on agent fees
The fees were competitive with the other agents I had out.
Was this helpful? Yes
By: Jon
Jul 25, 2017
View all comments (1)
Thank you so much Izzie for taking the time to write such a lovely review. Wishing you all the very best for the future! ...

“Hi my sister and I met Jack in the Stoke ......”

Jul 24,2017
Minithumbup
Jack Merriott MNAEA
Daniel Moore
By: 'Sue and Jill'
Jul 24,2017
0 people found
this helpful
Hi my sister and I met Jack in the Stoke Branch which is decorated so fabulously! He was lovely to talk to. very kind and empathetic when dealing with the sale of our late brother's properties. We were kept up to date with all the ...
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Comment on agent fees
We've never sold a property before and as our brother originally let one of his properties through Cross keys we decided to sell through them. I think the cost was reasonable for the service we received
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 0 64 2 373 4 217 2 28 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(343)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(423)


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