• claim your profile
    Laura Cooper
  • claim your profile
    Rizwan Osman
  • claim your profile
    Bonny Johnstone
  • claim your profile
    Roberto Leto
Sales & Letting Agents Covering Tooting, Balham, Clapham, Streatham & Surrounding Areas

Success built on Service. Our Aim - Total client satisfaction whether you are a Vendor, Landlord, Tenant, Buyer or just Curious.

Established since 1990, Innovation, attention to Detail, Flexibility and a Proactive approach has been the cornerstone of our success. Our services include Sales, Letting and Property Management

We strive to combine integrity and energy with experience and expertise. Our clients
Read full description...

108 Tooting Bec Road
Wandsworth,London
Greater London
SW17 8BQ
020 8767 0022

 
Aug 20,2014
Minithumbdown
By:
Aug 20,2014
0 people found
this helpful
I found Credential to be very rude and unhelpful when trying to make an offer as a self-employed prospective tenant. They refused to recognise any form of proof of income and told me I needed 4 months rent up front or a guarantor. I asked them to confirm this with the landlord and after I chased them up on this they then told me they would not rent to me at all regardless of any guarantor. When I pointed out that they themselves had mentioned guarantors previously I was told that a guarantor ...
read full review
What agent could do to change your mind?
1. They could have offered a decent referencing service, given that this is included in their letting fees. 2. They could have at least been knowledgeable about the referencing process. Other agencies are able to accept an accountant\'s reference in lieu of an employer reference, but the agent I spoke to didn\'t appear to have heard of this. I was put on hold while the agent checked with the director and came back with the seemingly arbitrary 4 month figure. 3. They could have called me back when I was expecting information from them. 4. If the rejection was purely down to the landlord, they could have apologised instead of blaming me.
Was this helpful? Yes
By: Credential
Aug 20, 2014
View all comments (1)
Dear Mat, Thank you for your review and we are sorry to hear you were disappointed with our service. We do accept accountant references from applicants who have been self employed for over a year. If an applicant has been self employed for less than a year, we will be unable to prove their annual earnings and cannot take any predictions/forecasts as a reference as it a high risk to to a professional landlord, therefore we will ask for a higher deposit and possibly a guarantor. Our referencin....
Nov 19,2013
Minithumbdown
By:
Nov 19,2013
1 people found
this helpful
Not only were they rude and unhelpful, they appear to be lacking in simple tenancy knowledge and do not carry out correct procedures with regards to tenancy agreements. I note that they are not affiliated with ARLA who are the leading organisation for letting agents. This may illustrate their incompetence....
read full review
Was this helpful? Yes
By: Credential
Dec 11, 2013
View all comments (1)
Thank you for your review. We are sorry that you feel this way about our service. If you wish to discuss your issue, please email us at info@credential.co.uk or call us. As a company Credential have been running for 20 years. We are registered with The Property Ombusman and not all leading agents use ARLA. We look forward to helping you with your issue. Credential....
Oct 24,2013
Minithumbup
By:
Oct 24,2013
1 people found
this helpful
Bonny was really helpful and spent time with me and my friends on the flat we have now rented. Offered a really good service with the little time we had to find a flat....
read full review
Was this helpful? Yes
Apr 24,2013
Minithumbdown
By:
Apr 24,2013
1 people found
this helpful
We saw one property with Ollie and really liked it. Straight away we offered. WE had to chase them the following week, which is when we were told that the Landlord no longer wanted to let the property! We understand this can happen, although it is irritating. We asked to be kept in mind should anything similar come available, so I was perturbed when I saw on Rightmove that they had a number of similar properties (there were about 9 on Rightmove). When I rang up, I was told there were only 3 (so ...
read full review
What agent could do to change your mind?
Present offers to Landlord If you do have an issue with applicants pulling out after an offer has been accepted, take a holding deposit along with the offer! Not rule out applicants on the basis of their job titles- My title suggests commission based, but infact I am on a high basic with no commision plus I own a property which gives me enough income from the rent to cover my rent! Use common sense. If two names are simiar but one is less letters, it is probably a NICK NAME (ie I\'m guessing Ollie\'s real name is Oliver)
Was this helpful? Yes
Feb 26,2013
Minithumbup
By:
Feb 26,2013
0 people found
this helpful
I found this agent very halpful and extremely satisfied with their service. The fees were very reasonable with no hidden costs. When we moved in there were quite a few maintenance issues which were sorted very quickly by Rizwan Osman and his colleagues....
read full review
Was this helpful? Yes
Feb 22,2013
Minithumbup
By:
Feb 22,2013
0 people found
this helpful
Excellent and very professional service. Credential and Bonny in particular couldn\'t have been more efficient. I had new tenants moved in only two days after previous tenants moved out. I wouldn\'t consider moving my business....
read full review
Was this helpful? Yes
Feb 21,2013
Minithumbup
By:
Feb 21,2013
1 people found
this helpful
We worked very closely with Roberto and Credential for over a year. Firstly, in marketing the property and then as part of a very protracted and difficult sales process. I cannot recommend them highly enough. They were professional, courteous and contactable the whole way through. This was particularly important as we were overseas and they were representing us in London. Also the service was very personal which is something that can be missed when dealing with larger chain agents. Definitely re...
read full review
Was this helpful? Yes
Nov 12,2012
Minithumbup
By:
Nov 12,2012
1 people found
this helpful
Credential let and manage my property in Heritage Park as I am an overseas landlord. They have always been incredibly efficient and professional - keeping me informed and up to date and my property has been permanently let over the 3 years I have used them. Prior to using Credential I had had some dreadful experiences with other agencies so it has been a welcome relief....
read full review
Was this helpful? Yes
Oct 24,2012
Minithumbup
By:
Oct 24,2012
1 people found
this helpful
I have known the team at Credential for many years and the business has flourished under new management. Professional and friendly and all of their tradesmen carry out work at a reasonable rate and with high quality. As a landlord I am confident they will always find me credible tenants and look after my property....
read full review
Was this helpful? Yes
Oct 19,2012
Minithumbup
By:
Oct 19,2012
1 people found
this helpful
I have been a Landord for well over twenty five years and have used the good, the bad the ugly and down rights crooks. My solicitors refered me to Credential some five years ago & this was the best reference I got from him and it was free. Over the years I have develoled a very good personal relationship with them which had been mutually beneficial to both of us. I find the staff very friendly & focused all issues are discussed in a very productive and open minded manner which is comf...
read full review
Was this helpful? Yes
Oct 10,2012
Minithumbup
By:
Oct 10,2012
1 people found
this helpful
Credential have provided me with a good servicve over several years of leasing. They have just taken over my property management and have been very good thus far....
read full review
Was this helpful? Yes
Oct 09,2012
Minithumbdown
By:
Oct 09,2012
5 people found
this helpful
I have been utterly disgusted by the poor level of service this agecy has offered me, when it came to complaining about this I was met with a Director who endorsed every level of the poor service they provided. I would strongly advise all tenants and landlords stay away from this company as it has been nothing but a hassle. They are not up to date with legislation and they are not interested in any problems a client has. Not to mention the shoddy referencing they do which leaves landlrods open t...
read full review
Was this helpful? Yes
By: Credential
Oct 09, 2012
View all comments (1)
Thank you for your review. We are sorry that you feel this way about the service we have provided and that you have felt the need to write this review. We pride ourselves in the fact that we offer our clients the most professional tenants who have to pass our stringent referencing process. As a company Credential has been in business for over 20 years, during which time we have built a very high reputation in the marketplace.....
Oct 08,2012
Minithumbdown
By:
Oct 08,2012
5 people found
this helpful
Fees are ludicrous. They charge far more than anyone else (except perhaps Foxtons). Not bnly does the tenant pay heavily up front (references checks, deposit scheme insurance etc etc) but they also charge on every renewal. In fact this is the only agent I have seen that charges for the deposit protection AND keeps the interest....
read full review
Was this helpful? Yes
Jul 16,2012
Minithumbdown
By:
Jul 16,2012
6 people found
this helpful
Rude, unhelpful, not transparent at all, hear from them when they need you but try and contact them and no one can help, any work you feel is required is questioned and questioned and takes ages to act on. Generally a bad attitude by staff that have worked there for years, my advise is if you hate your job, leave! My other advise is to avoid this estate agent for a hassle free, enjoyable move....
read full review
What agent could do to change your mind?
Ensured the properties exterior was on par with the interior, to be more transParet and easy to reach, to have staff that are friendly and helpful. I will never use credential as long as I need a roof over my head.
Was this helpful? Yes
By: Credential
Oct 09, 2012
View all comments (1)
Thank you for your comments. Please accept our apologies for any of the points raised above in your review. We at Credenial try our upmost to ensure a hassle free move and are dissapointed that you do not feel this was achieved. Sorry that you do not feel you would use us again in the future, if you would like to discuss further any of the above with one of our team then we would be more than happy to do so.....
May 30,2012
Minithumbup
By:
May 30,2012
0 people found
this helpful
I have two rental properties with this agent, who have looked after them beautifully for over 10 Years. Good tenants found, regular inspections of the premises and quick follow up of problems. I am always informed of any maintenance expenses before they go ahead. I recommend them...
read full review
Was this helpful? Yes
By: Credential
Oct 09, 2012
View all comments (1)
Thank you very much for your comments....
Oct 08,2010
Minithumbdown
By:
Oct 08,2010
3 people found
this helpful
I used this lettings agency about a year ago & they told me that I had 2 professional tenants moving into my 2 bedroom property and it turned out that they were a family on housing benefits with two children and they were smokers. Didn't receive my last three months rent which left me in a terrible situation and i ended up having to pay court fees to remove them and had to pay to have my property completely refurbished as they destroyed it! The agency offered no help and didn't seem inter...
read full review
Was this helpful? Yes
Nov 21,2008
Minithumbup
By:
Nov 21,2008
0 people found
this helpful
This agency was extremely profesional and found me exactly what I wass looking for and they did not try to push me into anything that I was not happy with. I would definately reccomend them to all...
read full review
Was this helpful? Yes
Apr 19,2008
Minithumbdown
By:
Apr 19,2008
2 people found
this helpful
Do not use, terribble company...
read full review
Was this helpful? Yes
Areas covered
  • SW17
  • SW16
  • SW12
  • SW18
  • SW15

TPOS DPS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 1 3 5 1 0 0 0 0 2

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 2:38 PM 26/02/2014 by Olivier Cargill

Complaints Procedure

No procedure set.
Last updated at 2:38 PM 26/02/2014 by Olivier Cargill

Awards won by Credential

Individual Branch Awards

Laura Cooper - upload your photo Laura Cooper
1 reviews

About Laura No description set View full profile
Rizwan Osman - upload your photo Rizwan Osman
2 reviews

About Rizwan No description set View full profile
Bonny Johnstone - upload your photo Bonny Johnstone
3 reviews

About Bonny No description set View full profile
Roberto Leto - upload your photo Roberto Leto
1 reviews

About Roberto No description set View full profile

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property