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    Marcel Rune
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    Robyn Ewen
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    Basil Mathis
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    Molly Dunn
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    Kevin Owen
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    Darren Cray
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    Marcel Ruane
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    Tony John
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    Mark Geddes
We are an independent family run estate agents able to provide you with a friendly, professional service whatever your position, be it vendor, purchaser, Landlord or tenant.
Properties for sale
Properties for rent
Jul 14,2016
Minithumbup
Marcel Rune
By:
Jul 14,2016
0 people found
this helpful
I recently bought a house through Cray & Norton Addiscombe branch. Very happy with the purchase and progress of transaction. Staff at Cray & Norton is very professional, friendly and reliable.I liked the fact that they don't force you to use their solicitors or brokers. I strongly recommend them as very good estate agents....
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Comment on agent fees
very good
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Aug 31,2015
Minithumbup
Marcel Ruane
Tony John
By:
Aug 31,2015
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this helpful
This was my third attempt at selling my house because of two deaths in the family which meant I had to take the house off the market the first two occasions. Marcel was understanding and very supportive of my situation and I had no qualms about asking Cray and Norton to take care of the sale when I was finally able to consider doing so again. Not only did they find a buyer for Sefton Road but they also were the estate agents for the house I purchased in Wydehurst Road. Tony John handled most of...
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Aug 25,2015
Minithumbup
Tony John
Mark Geddes
By:
Aug 25,2015
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this helpful
Very efficient team. Tony and Mark organised viewings promptly and secured a satisfactory offer very quickly. Would definitely recommend them and use them again....
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Comment on agent fees
Accurate
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Aug 24,2015
Minithumbup
Tony John
By:
Aug 24,2015
0 people found
this helpful
The flat I'm now renting was listed with two agents online. I contacted both, but didn't hear from the other. I phoned Cray and Norton and Tony was able to offer me a viewing for the same day. He was then happy to change the viewing time when I phoned back half an hour later. Tony was on time, smart, polite and answered all the questions I asked. I left the flat feeling well informed and hopeful that it was the flat for me. Every interaction with Tony ( and I think his colleague Mark) has bee...
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Comment on agent fees
This is my first rental experience but asked around to see if the fees were reasonable. I was told they were pretty standard so was happy to go ahead with the payment.
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Aug 19,2015
Minithumbup
Mark Geddes
Tony John
By:
Aug 19,2015
1 people found
this helpful
I just recently bought house from them, I mostly dealt with Mark and Tony , they both been very helpful and professional. I will strongly recommend my friends and family to this state agent. If i sell or boy again house i'll definitely go through them....
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Aug 07,2015
Minithumbup
Tony John
Mark Geddes
By:
Aug 07,2015
0 people found
this helpful
I have had the pleasure of buying two garages from C&N. I found Tony and Mark to be extremely professional and helpful at all stages of the purchase. Even though the properties were just garages, the time element involved dealing with solicitors enquiries was the same as buying a house. Tony and Mark were always on hand to deal with any aspect of the process including the repair of the roof to the first garage as the vendor was unaware that it was leaking. It is this attention to detail...
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Jul 30,2015
Minithumbup
Tony John
Mark Geddes
By:
Jul 30,2015
0 people found
this helpful
After a long search and being visited by almost 10 estate agents, we choose Cray & Norton to list our property. They were the most competitively priced and cut the estate agent chat and had a proper conversation. The house was listed professionally and we were happy with the photos they took. Within a week we had an open day planned and a list of potential buyers. We sold over the asking price that weekend. We then set out to find a property for ourselves. Which after a few weeks we did....
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Comment on agent fees
Fees were the most important factor for me. I know houses pretty much sell themselves these days with Rightmove, Zoopla and the like, so a fair price was key.
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Feb 20,2015
Minithumbup
Mark Geddes
By:
Feb 20,2015
0 people found
this helpful
I have had a wonderful experience buying my property through Cray and Norton estate agents. My Agent Mark Geddes was very professional, friendly and helpful. He always made sure I was kept up to date through out the process which gave me great confidents and made buying my first home enjoyable and easy. I would strongly recommend Cray and Norton estate agents and have already spread the word to friends and family. Thank you...
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Feb 20,2015
Minithumbup
By:
Feb 20,2015
0 people found
this helpful
Myself and my part end recently brought our first home using Cray & Norton, the service we received was excellent with the personal touch being provided. We felt our estate agents kept us in touch through out the process and were on hand to help deal with any issues that arouse and assist us in speeding up our solicitors (which sometimes felt like a daily task). our estate agents were very professional and alway presentable, they made themselves available for multiple viewing and fitted t...
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Comment on agent fees
As we were buying our first home, we did not pay any fees for this service
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Nov 13,2014
Minithumbup
By:
Nov 13,2014
0 people found
this helpful
I recently sold a property in Croydon, not knowing the area very well I met with several estate agents and Cray & Norton were by the far the best. I received an amazing service from start to finish, they were very friendly, professional and know the area well. I do not usually write reviews but feel that the service was so good that I had to. I can't recommend Cray & Norton highly enough. Thanks for all your help....
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Comment on agent fees
Excellent value for the service received.
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Aug 06,2014
Minithumbup
Emma Harlow
By:
Aug 06,2014
0 people found
this helpful
Emma is very helpful, always polite and friendly with great approach to customers. I had a very good experience and would recommend Cray & Norton...
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Jul 15,2014
Minithumbup
Emma Harlow
By:
Jul 15,2014
0 people found
this helpful
Could not be happier with the service I received from Cray and Norton Estate Agents, they were efficient, Helpful and generally a pleasure to deal with - much better than other local agents I have dealt with before! Highly recommended!...
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By: Darren Cray
Sep 17, 2014
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Thanks for taking the time to write a review and Im pleased you were happy with the service we provided. Darren Cray ...
May 28,2014
Minithumbdown
Tony John
By:
May 28,2014
0 people found
this helpful
Tony John showed us round this house which we liked very much. He hinted that the owners were expecting around £10k more than the asking which we anticipated. In the end, the deal was done on £15k over the asking which I thought would encourage the vendors to expedite their own moving arrangements. This was all the more important as with two school age children, we needed to have the sale in the bag and completed within four months, or as close to it as possible. The vendor h...
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What agent could do to change your mind?
C&N should play for both sides. That is the role of agents.
Attached Files
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By: Darren Cray
Sep 17, 2014
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Thanks for taking the time to write a review and I'm sorry your experience with us was not a positive one. We also get frustrated and understand your point of view. Darren Cray (Director) ...
Dec 18,2013
Minithumbup
By:
Dec 18,2013
2 people found
this helpful
The team were very professional. We had asked them to take on our property after we had had, security issues at the property with Streets Ahead Estate Agents. Whenever we contacted the office no matter who answered the phone they knew who we were and all staff seemed to be aware of the status of the house. Calls were returned and we were always given feedback on each of the viewings. A big difference in service and attitude when compared to Streets Ahead. We felt that they treated our home as if...
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By: Darren Cray
Sep 17, 2014
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Thanks for your positive feedback and we are pleased you had a good experience with Cray & Norton Darren Cray ...
Dec 01,2013
Minithumbup
Robyn Ewen
By:
Dec 01,2013
1 people found
this helpful
We bought a house using Cray and Norton and Tony who was our agent was extremly proffesional and efficient. We managed to exchange the contracts in just over a month. Highly recommended....
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Nov 26,2013
Minithumbup
Tony John
By:
Nov 26,2013
1 people found
this helpful
We were very happy with the service we received from Cray and Norton, specifically Tony who was our main point of contact. After dealing with a number of \'pushy\' estate agents it was really great to find someone easy going, helpful and with a good sense of humour! Any questions we asked were answered promptly and he really helped push the sale through as quickly as possible. We would recommend to any potential buyer. Thanks Again!...
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Oct 28,2013
Minithumbup
Tony John
By:
Oct 28,2013
1 people found
this helpful
We have received an excellent service from all at Cray & Norton in selling our house at a good price. Tony John has been very helpful in this process and we would recommend Cray & Norton services....
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Oct 03,2013
Minithumbup
Marcel Ruane
Tony John
By:
Oct 03,2013
1 people found
this helpful
We have been delighted with the level of service that we have received from all the staff at Cray & Norton. Tony deserves a special mention for all his incredible hard work in helping to push through the sale of our house. We would strongly recommend Cray & Norton to any prospective sellers....
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Sep 16,2013
Minithumbup
Tony John
By:
Sep 16,2013
1 people found
this helpful
Like to say a big thank you to Tony and his team on helping us complete on our flat purchase within 6 weeks! Very helpful, proactive, friendly and profesional service from start to finish. Def recommend this company!...
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Aug 28,2013
Minithumbup
By:
Aug 28,2013
1 people found
this helpful
Very helpful and proactive staff. Contacted cray and norton to arrange to view the property this was all sorted within a few days. Property in lovely condition, so put down holding deposit, and referencing was all sorted within a week. Looking forward to moving in!...
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Aug 20,2013
Minithumbup
Tony John
By:
Aug 20,2013
1 people found
this helpful
I would like to praise all the staff of the Crayton and Norton agency for their smiles, always ready to accommodate our needs, to show the houses meeting our speculations... throughout the sale they were approachable and helpful. After the sale Tony more specifically help sorting out a few unresolved problems with the previous owner. We are now happily settle in our new home and our heartfelt thanks go to them. All the best Bernadette and Alan...
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By: Darren Cray
Aug 28, 2013
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Hi Bernadette and Alan, thanks for your comments and I'm pleased you are both happy with the service we provided. Enjoy your new home :-) ...
Aug 03,2013
Minithumbup
Robin Ewen
Tony John
By:
Aug 03,2013
0 people found
this helpful
A very professional company and they were not pushy. I liked that all viewings were accompanied by the team. I would definitely recommed this estate agent to friends and family....
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By: Darren Cray
Aug 28, 2013
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Thanks for your comments Valerie and it was a pleasure to work for you. ...
Jul 29,2013
Minithumbup
By:
Jul 29,2013
0 people found
this helpful
A really good experience of working with this estate agent. Great market insight when we first met to discuss the sale, we agreed price and rates as well as how we would like to work together during the marketing and sales period. They were proactive from start to finish, would definitely us them again to sell in the Croydon area....
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By: Datrren Cray
Aug 28, 2013
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Hi Ms Hoyle, Thanks for your comments and I'm pleased that you are happy with the service we provided. ...
Jul 08,2013
Minithumbup
Tony John
Marcel Ruane
By:
Jul 08,2013
0 people found
this helpful
If you are looking for an Estate Agent who will go all out to accommodate you then look no further than Cray & Norton. I suspect this is partly due to the fact that they are a small family run business. This makes them approachable and helpful. In my case they had a real tight deadline to work to and together we were able to complete the under offer to purchase within 1 calendar month. Without their dedication and support its unlikely that such a tight deadline would have been possible t...
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By: Darren Cray
Aug 28, 2013
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Hello Ms Francis, Thanks for taking the time to write a review. I am really pleased you are happy with the service we provided and I have thanked Tony for his efforts. ...
May 18,2013
Minithumbup
By:
May 18,2013
0 people found
this helpful
Very good experience buying a house through Cray and Norton. All the staff were professional and helpful. Unusually for an estate agent, they did not try to sell me a mortgage but just got on with showing me properties. Would recommend them....
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By: Darren Cray
May 31, 2013
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Thanks for your comments. I'm pleased you are happy with the service we provided. Darren Cray Director ...
May 17,2013
Minithumbup
Marcel Ruane
By:
May 17,2013
0 people found
this helpful
The staff at Cray and Norton were helpful and respectfull. They kept us informed of any progress and any setbacks throughout the negotiating period and often visit us at uur home to explain how things were going we have now exchanged contracts...
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Apr 18,2013
Minithumbup
Tony John
Kelly Simms
By:
Apr 18,2013
0 people found
this helpful
i found a property to rent through Cray and norton, I saw a property online and called up the office, they said the property was available and asked when i was available to arrange a viewing. i explained that i worked in London. Tony went out of his way to work late and accompany me on the viewing. i explained to tony that i wanted the property. After putting a holding fee down, i was sent over the referencing forms, i completed them and sent them back. I had a few questions and kelly was on han...
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By: Darren Cray
May 31, 2013
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Thanks for your comments and I have thanked both Kelly and Tony for making your experience with us a good one. ...
Apr 15,2013
Minithumbdown
Robyn Ewen
Darren Cray
By:
Apr 15,2013
3 people found
this helpful
I made an offer for a property on thier books , the offer was accepted , however the vendor had not found a property which was fine , a few weeks later i was told she had found a property and made an offer , at no time despite numoerous phone calls was I told the offer was declined in the meantime the sale of my property was progressing and now i may have to put all my things in storage as i have no house to go . then put house on the again for £25K more ....
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By: Sandy
Jul 15, 2013
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Once again , unprofessional manner is clearly noted above To admit there was communcation failure is no bad thing , this was the situation here . Any feedback whether postive or not should be used to improve the existing service . None the less used another agent to buy a house , and recieved excellent service from begining to end . ...
Apr 10,2013
Minithumbup
Robyn Ewen
By:
Apr 10,2013
0 people found
this helpful
We bought our first property through cray and norton and I must say it was a straightforward, no hassle process. Robin first showed us the property and was very helpful with our offer. Once we made our offer we dealt with Marcel who was very professional and also very accommodating as we needed to view the property many times before handover. He was also very helpful in our renegotiations after our property inspection. All in all The staff at Cray and Norton made buying our first property such a...
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time to write a review, it is always nice to receive positive feedback and I have thanked Marcel and Robyn for making your experience with us a good one. Darren Cray Director ...
Apr 09,2013
Minithumbup
Robyn Ewen
Marcel Ruane
By:
Apr 09,2013
0 people found
this helpful
We needed to move a tenant out before sale and Andrea was really helpful. Robyn built up a good relationship with the tenant and as a result the tenant was happy to allow viewings through Cray and Norton. Marcel lead the sale and kept in communication without being interfering - he has a great manner and a lot of experience....
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time to write a review on my company - It is always nice to hear positive feedbak and rest assured I have thanked all my staff (and my wife) for making your experience with us a positive one. Thanks Darren Cray Director ...
Apr 09,2013
Minithumbup
Robyn Ewen
By:
Apr 09,2013
0 people found
this helpful
Just a quick review regarding the great experience we had with Robyn Ewen who works in Cray & Norton. She went out of her way to help us find our lovely flat. Would highly recommend her to anyone looking into finding their future property....
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time in writing a review about Cray & Norton and rest assured I have thanked Robyn for giving you a great experience with my company. Thanks Darren Cray Director ...
Mar 25,2013
Minithumbup
Robyn Ewen
By:
Mar 25,2013
1 people found
this helpful
My partner and I saw the property on RightMove the day it was listed. We called and Cray and Norton arranged a viewing very swiftly. From the moment we stepped into the property we were given all of the information we needed from Robyn, who was polite and very helpful. During the process of making offers my partner was mainly communicating with Marcel, who was equally as helpful and friendly. Communication was quick and informative. Once our offer was accepted, we found that Cray and Norton wer...
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time to write a review about my company - It is really nice to hear that we are giving customers a good experience and rest assured I have thanked Robyn and Marcel for giving you a good experience with Cray & Norton. Thanks Darren Cray Director ...
Mar 11,2013
Minithumbup
Robyn Ewen
By:
Mar 11,2013
2 people found
this helpful
I recently found a property through Cray and Norton. I found Robyn Ewen to be very proffesional and helpful as she assisted me with all my needs. I found a lovely two bedroom home which was were exactly where i wanted to be. she always made me feel at ease. she is a geat asset to Cray and Norton. If you are looking for a property I would reccomend them to you. Michelle...
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By: Darren Cray
Apr 15, 2013
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Thanks for your comments and rest assured I have thanked Robyn for making your experience with us a good one. Thanks Darren Cray Director ...
Mar 08,2013
Minithumbup
Darren Cray
Marcel Ruane
By:
Mar 08,2013
3 people found
this helpful
I was impressed from the outset when I sought a Probate Valuation from this firm and met with Darren at the property. He readily agreed to provide what I needed in the hope that I would employ him when I was in a position to proceed i.e. post grant of Probate. When that time arrived we agreed a price and fee and in these uncertain times was most impressed with the speed at which the property sold. Marcel took over at that stage and his negotiations with the purchaser when some roof problems were...
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Feb 21,2013
Minithumbup
Robyn Ewen
By:
Feb 21,2013
1 people found
this helpful
Had a good experience using Cray & Norton to sell my property. They kept in regular contact and Robyn was always there to show people around the house - they never tried to send people round without Robyn to show them round. Would recommend them and would use them again if I was to sell again....
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Jan 23,2013
Minithumbup
Robyn Ewen
Tony John
By:
Jan 23,2013
5 people found
this helpful
i was recently was looking through rightmove for a property to rent, and i found one that was through cray and norton. I gave them a rang and i spoke to someone called Tony who then took some details from me, before i knew it he had linked me up to some properties that they had. I rang back and spoke to a lady called Robyn who then arranged some viewings for me, the first one i liked, however the second one was the perfect one for me. I wanted to sign up for the property, so i knew it was mine a...
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Jan 23,2013
Minithumbup
Robyn Ewen
By:
Jan 23,2013
3 people found
this helpful
I have a number of properties in the croydon area which I rent out through Cray and Norton . Everytime they provide me with an excellent service. I would like to thank Robyn especailly as she always manages to find me great tenants. Mr Kumar...
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Jan 23,2013
Minithumbup
Marcel Ruane
Tony John
By:
Jan 23,2013
6 people found
this helpful
Marcel and Tony arranged for me to have a viewing on a various number of properties and remained patient and friendly he entire time. They spoke to me about my ideal property and made useful suggestions during each viewing. This helped me decide which property best suited taking into consideration my price range and personal needs. I would recommend Cray & Norton to anybody because their customer service was top notch. I was beyond satisfied and I am now lively happily in my new family home....
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Jan 22,2013
Minithumbup
Robyn Ewen
Marcel Ruane
By:
Jan 22,2013
5 people found
this helpful
I had been looking for a rental property for a few weeks and then spotted one on Rightmove that was of interest. It was just what I was looking for and I knew straight away that it was for me. I called the number and Robin told me all about it and the costs. She ran through the proceedure of taking the property. I viewed the house and it was perfect! We had a few problems with the references but between Robin and Marcel they sorted it and all was ok. I am happy with the service and would tell m...
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Jan 16,2013
Minithumbdown
By:
Jan 16,2013
8 people found
this helpful
I have rented a number of properties over the years with various estate agents, and I have never experienced such disgusting service as I did with Cray and Norton. They were great up until the day with moved in ยขรขโ€šยฌรขโ‚ฌล“ no complaints whatsoever. But as soon as we were in and we were paying rent, it was like they couldn't care less. I understand that they have other tenants, but it really did take them absolutely forever to do anything. Before we moved in, they had agreed to put new...
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By: Darren Cray
Jan 21, 2013
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Dear Mouse Girl, We also have a document - it is the check out inventory and it is a shame i cannot upload pictures of the inventory which cleary show that the flat was left in a filthy state with the highlight being a used condom behind your side cabinet in the bedroom. There are always two sides to every story and i know what i have written is true. Darren Cray ...
Nov 10,2012
Minithumbup
Marcel Ruane
By:
Nov 10,2012
1 people found
this helpful
Myself and my partner were first time property buyers and all the staff at Cray & Norton made it as smooth as possible, there was always someone to answer our questions and emails, Marcel himself was always very understanding with us as first time buyers and always worked hard to get us moving through the process as quickly as possible Thanks again guys...
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Oct 16,2012
Minithumbdown
Basil Mathis
Darren Cray
By:
Oct 16,2012
9 people found
this helpful
Following a promising start over the first two weeks and being advised that the property would be no problem to sell, viewings became very sporadic. Whenever I queried the lack of interest I was simply told it was being actively marketed but there was no interest. We did have two reasonable offers early on, but turned them down on the advice of the agent who said we could "do better". I accept that the decision is ultimately ours but the agent was so confident in his advice, and as ...
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What agent could do to change your mind?
As above. Due to the response I received to my direct communication with the agent I doubt anything will be done to improve their service, but the regular feedback they promise and a director who knows how to deal with customers and shows some sign of caring about them would go a long way.
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By: Darren Cray
Oct 18, 2012
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Thanks for your detailed comments as a company we have already acted upon them. Regards Darren ...
Oct 02,2012
Minithumbdown
By:
Oct 02,2012
6 people found
this helpful
Our primary problem with Cray and Norton was the lack of communication that was given to us. We went to look at the Watcome Road property which was really nice so we followed them back to their office where we put down a holding fee for the property. 3 weeks went by and after calling and calling and calling we heard nothing about our move in date from the Landlady that was going through Cray and Norton (admittedly possibly not their fault). Rather unsurprisingly the landlady then turned aroun...
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What agent could do to change your mind?
More communication during the process. It felt like we were the ones doing the work by always calling up trying to find out a move in date. Also im sure they have been doing this a long time, so picking the landlady that they did seems to be very poor judgement. Its not all about money, its also about customer service. Like i say not a bad agency but not great.
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By: Help4Tenants
Mar 26, 2013
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They are not legally aloud to hold back any money if the landlord pulls out, you should receive a full refund. If they refuse to do this go to the Ombudsmen!! ...
Sep 07,2012
Minithumbup
Marcel Ruane
By:
Sep 07,2012
7 people found
this helpful
Marcel is a \'dream\' estate agent. As we all know estate agents are oft times spoken about in hushed terms- along with solicitors and traffic wardens-not so Marcel! He is an absolute pleasure to deal with and is one of the most honest people I have ever met. Buying a house is as most of us know- a very emptional and stressful thing to do-not so with Marcel. His efficiency, reassurance and trustworthiness made my experience of buying a house almost pain free. I would recommend Marcel in a hear...
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Aug 15,2012
Minithumbup
Marcel Ruane
By:
Aug 15,2012
5 people found
this helpful
Cray and Norton helped us buy our family home. Our agent Marcel Ruane was a pleasure to deal with. He helped us every step of the way and was always extremely professional,polite and friendly. He addressed all our concerns and was understanding of any problems or issues that arose. Cray and Norton helped ease the stresses and strains of the conveyancing process and I would recommend them....
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Aug 03,2012
Minithumbup
Darren Cray
Marcel Ruane
By:
Aug 03,2012
8 people found
this helpful
Our assigned agent, Marcel Ruane was simply outstanding at his job; an excellent communicator he was courteous, dependable, proactive, timely with answers to queries, helpful with advice and he consistently kept us up to speed with developments on our purchase. Although not frequently in touch with Darren Cray, he was able to use his clout to push things when necessary. Other members of staff were easy to communicate with, passed on messages and returned calls as promised. I would not hesit...
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Jul 13,2012
Minithumbup
Molly Dunn
By:
Jul 13,2012
5 people found
this helpful
I recently moved out of a property and due to the fact me and the landlord refused to have contact with each other this made things a little difficult. However Molly helped the situation. If it wasntt for her input I don't know how it would have ended!...
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Jul 07,2012
Minithumbup
Marcel Ruane
By:
Jul 07,2012
6 people found
this helpful
We had viewed many properties in Eastbourne and was getting rather dissapointed at not finding what we were looking for when Marcel came to our rescue he had a property which he thought we would be interested in we viewed the property and both of us loved it straight away,our offer was accepted and within 4 weeks we are the proud owners of our new home Marcel was great kept us informed all the way through and made sure everything went smoothly we would definatly use Cray&Norton again and re...
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Jul 06,2012
Minithumbup
Darren Cray
Marcel Ruane
By:
Jul 06,2012
10 people found
this helpful
Cray and Norton sold our house in Addiscombe for us. They sold it for a great price - with the lowest commission offer we had from local agents. They were professional and courteous in their dealings with us. The best part is that although we had a very difficult chain, they continued to put a huge amount of effort into chasing things up over many months. They\'d also always take calls and spend time explaining things and updating you. Normally this was quite proactive. The only downside was tha...
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By: Darren Cray
Jul 07, 2012
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Thanks for your comments Ross, it is always nice to get good feedback and i will upgrade my camera straight away. ...
Jul 04,2012
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Kevin Owen
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Jul 04,2012
10 people found
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I have never experienced such APPALLING service ever in my entire life! I would NEVER recommend them to anyone. I have spoken to my local MP about them. I hope they get closed down. Kevin Owen promised things that never happened, I had emails ignored, I phoned and hardly ever got responses. For example, in the initial meeting I was told by Kevin that Cray and Norton advertises in numerous newspapers. This turned out to be a bare-faced lie. They had not advertised in newspapers for years but I...
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By: STUNG
Jul 13, 2012
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I had actually been attracted to cray and norton as letting agents for my property via kevin. - he told me a donation was made from every rental and sale to eco projects and charities... No idea if i was played on this.... I was told by colleagues of his that he'd moved to the "eastbourne office" - so i'm guessing that was a lie... As far as i'm concerned cray and norton simply charge landlords for the privilege of taking an entirely unearned commission from their rent.Before event ...
May 01,2012
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By:
May 01,2012
10 people found
this helpful
i cannot believe how badly they handled my application. i paid a holding fee and waited for them to contact me at the end of my reference. they never did, till i emailed them and then they told me i failed referencing on the basis that i did not have a visa for the period of the tenancy. which i did. my passport was at the home office as i was changing my visa status. i contacted them and asked why i was not contacted to verify this and they kept lying that they tried to phone me but never got t...
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By: olat
May 02, 2012
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Fortunatelly for me and unfortunately for you i signed nothing. this is a case of your staff not following due deligence, I will be looking to getting my money back. ...
Apr 24,2012
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Apr 24,2012
6 people found
this helpful
They were efficient , reliable and made sure that all aspects of the let were dealt with. I would not hesitate to use again, excellent service!...
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Apr 23,2012
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Basil Mathis
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Apr 23,2012
9 people found
this helpful
I was looking for a 2 bed property to rent in the Croydon area and was recommended to use cray and norton by a friend. They had previously dealt with basil and said he was great at his job... And they wasn't wrong! I would class myself as a picky customer as I have such particular things I needed. I found all the staff to be pleasant, helpful and Bas imparticular exceeded my expectations. He found me a 2 bed property with all the things I requested and more and cheaper. Bas helped with all my qu...
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Apr 21,2012
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By:
Apr 21,2012
10 people found
this helpful
I sold and bought through Cray and Norton and they were nothing but consistent throughout the whole process. They found a buyer for my property within a week of it being advertised. I had it on the market with 2 other agents however i didnt receive any feedback from them. I was very pleased with their service and due to the fact its a family run business i feel they had a better way of handling business....
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Apr 21,2012
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Robyn Ewen
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Apr 21,2012
10 people found
this helpful
I recently was looking for a 2 bedroom property in addiscombe for me and my 2 children. I must say i had an excellent service from Cray and Norton. They were very friendly and helpful and found me a property very quickly. I like them because unlike other estate agents I have dealt with, they gave me more of a personal service. I'd like to thank Robyn who works there for finding me my perfect home. I would recomend them to anyone looking in the croydon area Sam Holder x...
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Apr 20,2012
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By:
Apr 20,2012
9 people found
this helpful
Poor service received for the large 'administration' fee I paid. They kept moving the move-in date back, which made booking removals/time off work problematic. I still don't have a copy of the contract and they were confused about me asking for a gas safe certificate (legal requirement and a standard for all other agencies I have dealt with). When I arrived to get the keys, they made me sign an "inventory" before I could have the keys, even though I hadn't seen the property. The inve...
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By: Headsuo
Oct 24, 2012
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After reading some of the feedback and childish remarks from a so called director it is amazing that this company still exists. I am sure Darren will have yet another childish remark to make about my remark but I find it really strange that not once as a director has he had any empathy and actually apologised for any issues or anxiety caused to his clients. I am glad I checked this website before I got into any sort of business with these jokers. ...
Apr 05,2012
Minithumbup
By:
Apr 05,2012
9 people found
this helpful
My property was on the market previously with another agent and I had an awful experience. Viewings not turning up no feedback from viewings that did take place. I then decided to go with another agent and after a number of conversations decided to go with this agent - thank god I did! They were so professional and really helped - even when the property that I was buying looked like it would fall through (due to the previous agent) the team ensured it didn't. due to keeping all parties informed,...
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Apr 03,2012
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By:
Apr 03,2012
11 people found
this helpful
I completely disliked this agency. This is the worst agency i have ever seen. I was finding the house for rent and they were polite before i pay the money. but after getting their fees/money they completely changed. They didnt gave us keys on time and we got in trouble entering the property on the day of shifting, our luggage was on road but they didnt helped even in getting us the right keys. When i called them to get their help, they completely disconnected the phone. Also they didnt gave agre...
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By: Darren Cray
Apr 06, 2012
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Thanks for your comments - however all the issues you raise are of your own making, we had prepared the contracts to sign early in the week but you did not want to come down, it was not until late on Friday that you demanded we meet you at the property to finalise the paperwork, it was explained to both you and your husband that the diary was full on the Saturday (our busiest working day) and that you would need to give us a set time to meet at the office so we had staff available to finish the ...
Apr 02,2012
Minithumbdown
By:
Apr 02,2012
11 people found
this helpful
I had a terrible experience with this agency while looking for a house on rent. The people are completely unfriendly. Forget about unfriendly (this word is too small for their behavior), they even disconnect the phones in middle of the conversation when they think the customer is not getting convinced or the conversation is not going their way. I would term my dealing with them as pathetic and I would recommend you to keep away from such agents who are so uncaring about their customers. All this...
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What agent could do to change your mind?
This agent need to change his attitude towards customers.
Attached Files
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By: Darren Cray
Apr 06, 2012
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Thanks for duplicating your complaint - please read my response on your partners section. ...
Mar 27,2012
Minithumbup
By:
Mar 27,2012
8 people found
this helpful
I recently let out my property in Croydon. After getting a number of estate agents around to value it I opted to use Cray and Norton due to the friendly attitude of the valuer. Viewings commenced straight away and I was impressed by the number of people that came around and within 24 hours they had found me a tenant. After we agreed everything the transaction went so smoothly and Molly and Basil were helpful and friendly throughout. Would have no concerns in recommending these to anyone. Well do...
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Mar 09,2012
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Darren Cray
By:
Mar 09,2012
8 people found
this helpful
Agree totally with what my Mrs just said ... they know their stuff and are just a friendly bunch of people. Darren - I Was on my travels last week and saw the new shop in Eastbourne - great to see Marcel back in the Cray & Norton uniform, sure he's been missed in Croydon!...
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Sep 03,2011
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By:
Sep 03,2011
13 people found
this helpful
I have been treated incredibly badly by this agency. After putting down a £300 holding deposit to move in asap, they held me off moving in the flat for 2 months by telling me at very short notice that the landlady is moving the date back. After speaking to the landlady myself toward the end, she explained they had been lying to me, she had always given them the 2 month waiting date. As I had explained to them, I was currently homeless and needed somewhere in a hurry. I then signed the con...
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By: Darren Cray - Director Cray & Norton
Mar 06, 2012
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Dear Nikki, was it us who held you off moving in or was it the landlady, was it us who lied or was it the landlady? why is it that the estate agent always gets the blame for everything? ...
Aug 04,2011
Minithumbdown
By:
Aug 04,2011
9 people found
this helpful
Same as the previous review. The people there totally inefficient. When we saw the property there were no White goods, was told new goods were ordered only to enter the property with old second hand dirty fridge and an oven fit for the bin. 5 minutes after signing the agreement and entering the property the agent denies saying anything new was promised. CHEAPOS. Made requests but were not carried out. No morals. Dont sign agreement unless totally satisfied with the condition of the house. Bewar...
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By: Darren Cray - Director Cray & Norton
Mar 06, 2012
View all comments (2)
Thanks for your comments Jjtte, Cray & Norton do there best to find tenants suitable properties, unfortunately there were no white goods in this home when you first viewed it. It was the first time we had dealt with this paticular landlord and it is unfortunate that they put in second hand goods and not new. It was a let only property so we had no control over rectifying the problem on your behalf. Not sure you can therefore call my company CHEAPOS - the property is not owned by us but by th ...
Jul 31,2011
Minithumbdown
By:
Jul 31,2011
10 people found
this helpful
This agent is not a part of any scheme and thus you cannot go to anyone for dispute resolution.This agent forfeited my 300£ holding fees. I had confirmed news from other agents that viewings are still going on despite me having paid holding for a property. Another agent clearly had told that this property is not meant for tenants with kids.I was asked to go through referencing for a six month breakage clause i had asked for. The agent did a referencing for 12 months and the report mentione...
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By: Shantya
Oct 31, 2012
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I had not failed referencing. The referencing report said that i should have a guarantor. This does not mean that the referencing has failed. I have received communication from Citizens advice to go to a solicitor and they have clearly told me that what you did is unethical. ...
Dec 29,2010
Minithumbdown
By:
Dec 29,2010
9 people found
this helpful
We took a house from Cray and Norton. When we moved into the house, the house was dirty. The previous tenant had not cleaned the house and the agent didn't get the house inspected before handling the keys to us. Post moving, along with the cleaning we found multiple issues with the house and we raised the complaint with the agent and none of them have been resolved even after 4 weeks. The excuse from the agents have been always - we are on leave, landlord has not replied, plumber is not availabl...
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By: confused
Jul 07, 2012
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I have just read through Darren's responses on numerous reviews and I do not understand why he keeps mentioning other competitors? Surely all these people aren't agents from competitors? Maybe Cray and Norton is just a terrible business? Instead of passing the blame and assuming other competitors are out to tarnish your name why don't you address the issues that are being raised. I'm finding it very unprofessional reading your responses. ...

TPOS DPS


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Last updated at 2:38 PM 01/09/2015 by Darren Cray

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Last updated at 2:38 PM 01/09/2015 by Darren Cray

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Croydon, CR0 6RF

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