Crabtree Property Management

This review is for Naina Tailor of Crabtree Property Management. Crabtree manage the 4-year old development in Ashford, Kent where we have bought a house where my 80 year old mother now resides. We had issues with estate trees over-hanging our boundary and touching our roof. Initial requests to ... Read Full Review

I am very surprised by the harsh reviews left for Crabtree. Having lived at Agate House, Percy Gardens for 28 years, I have experienced nothing but good service from them. They are available via phone, email, a web portal. Issues are dealt with on a very reasonable timescale and the property ... Read Full Review

Worst company I have ever dealt with. If i could give negative stars I would.Do not hire this company to manage your property ..15 days and still waiting to get a leak fixed no follow- up no service ... Read Full Review

Absolutly appauling servivce. I reseent giving them even 1 star. Use this company at your peril. 15 days and still waiting for them to a address a leak - no follow - no action - they just dont ... Read Full Review

Crabtree are professional and are excellent at responding to all the issues that have cropped up with our properties. Highly ... Read Full Review

Its a shame you aren't able to no stars as even giving them one is one star too many. I have never known such a useless company. Since they have taken over the block of flats has had a severe mice infestation. I can wake up and find mice running round my bed as do other flat owners. There ... Read Full Review

This property management company are the worst company I've ever Had the misfortune of dealing with they do no care about you or your property I've been complaining about ASB happening right outside my door & they don't care when all they have to to is fix the lighting so ... Read Full Review

I am sadly in a property managed by these idiots. I have been complaining for the past 2 years and they haven't even had the respect to respond to any of my many strong worded emails, I have even taken them to the Ombudsman they were told to give me a final response twice and missed both ... Read Full Review

Our building has been managed by Crabtree for a number of years. They were great for a number of years, but then it seems that they can not retain staff and every few months we would be given a new contact person who would have to learn the problems/history of the building and as soon as they got ... Read Full Review

If I could leave 0 stars, I would. They do not provide a service whatsoever and if you so happen to need any form of assistance, you will never get it. It seems to me that Crabtree provide no service, no maintenance on the buildings they manage and do not respond to any requests or provide any form ... Read Full Review

I live in Prospect Place, Wapping and the fob reader (only way of getting into the building complex) has been broken for 2 days. Your customer service (who I feel very sorry for) have not been told when it will be fixed, and have no means of helping 69 buildings' worth of locked out residents. ... Read Full Review

I live in the Pulse development in Colindale. CrabTree Property manage this development and I must say that their performance is staggeringly poor. It is especially stark how bad the performance is when compared against the Beaufort Park development which is far larger and far better managed - I ... Read Full Review

Completely unresponsive, issues reported go unsolved for months on end (everything from broken gates to litter issues, safety concerns, you name it, Crabtree ignores it). Emails and calls are logged but rarely actioned. Crabtree fail to provide the bare minimum of service and yet they have the ... Read Full Review

Never thought that replacing a simple key or fixing a small post box door would be so time consuming. It's been OVER TWO WEEKS now, countless emails and absolutely nothing. I haven't been able to access my correspondence . BEWARE ANY POTENTIAL LANDLORDS OR TENANTS, the levels of slowness ... Read Full Review

They are the worst property managers that anyone can every have. We are stuck with them for 2 years due to being in a new build where the property management contract was given to them by the developer. List of problems we have faced not limited to: Overzealous/senseless enforcement of silly ... Read Full Review

Had a flood on 4 nights caused by a boiler room / plant room managed by crabtree They have not taken responsibility for flood and will not reimburse me for 6/7 days of electricity used to run dehumidifiers or 10 days heating was on to help dry place out i bought a vax to suck up excess water ... Read Full Review

Despite numerous attempts to contact this company through the website portal, my notifications of repair work needed have been ignored. The service charges are exorbitant and seem to provide no more that a weekly dusting and hoovering of the common parts, a desultory mowing of the grass and a poor ... Read Full Review

Just received an email regarding service charge increase to £302. This is ridiculous! Ive lived at spottiswood court for nearly 4 years and my service charge has increased year on year, yet I've seen absolutely no improvement. The front door to our block has been in a state of disrepair ... Read Full Review

Outstanding roof repair above my property since 29/03/2016. Not only do they not listen to you , your emails and phone calls ,but they joke with you and then forget about you. They are contracted to carry out repairs and I pay service charge and building ... Read Full Review

Unfortunately, I had to deal with this company on few occasions as I own a property in the building managed by them. Both experiences were unpleasant, and they proved to be ineffective and unhelpful. Recently I had to report a leak on my ceiling coming from outside of the flat I own. 8 weeks and ... Read Full Review