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No description for branch.
Crabtree Property Management

Marlborough House, 298 Regents Park Road
Finchley,London
Greater London
N3 2UU
020 8371 7070

www.crabtreeproperty.co.uk

Properties for Sale
Properties to Rent

“ unfelpful and ineffective... ”

May 22,2018
Minithumbdown
By: 'Julitta'
May 22,2018
0 people found
this helpful
Unfortunately, I had to deal with this company on few occasions as I own a property in the building managed by them. Both experiences were unpleasant, and they proved to be ineffective and unhelpful. Recently I had to report a leak on my ceiling coming ...
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Comment on agent fees
it is definitely not cheap for what they offer
Was this helpful? Yes

“ Crabtree Property Management... ”

Apr 23,2018
Minithumbdown
By: 'Ali'
Apr 23,2018
0 people found
this helpful
The worst managing company. Since taking over the management of our site from Developers, Crabtree failed us in many ways. All feed back and agreed actions never undertaken, they lack integrity and professionalism needed to conduct business. We lost all trust and confidence in them ...
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Comment on agent fees
Their fees are very high, we recently got quotes for half what they charge.
Was this helpful? Yes
By: John Osborn
Apr 25, 2018
View all comments (1)
Dear Ali, We are sorry you have felt the need to leave this review. You will be aware of the positive work that has been done at the development and the good relationship we have previously had with the Board and residents. Sadly our relationship is coming to an end and we are liaising with you regards the termination of the contract with an offer to end this early for the benefit of all parties. With regards to our fees, we will never be the cheapest and do not wish to be. Our fees ar ...
Mar 05,2018
Minithumbdown
By: 'M Gardiner'
Mar 05,2018
1 people found
this helpful
I currently live at a property managed by Crabtree - and think they are appalling. Constantly being fobbed off for 2 years about the exterior windows/ doors being painted. The wood is now causing a health hazard as it is beginning to rot and allowing moisture ...
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Was this helpful? Yes
By: John Osborn
Mar 05, 2018
View all comments (1)
Dear Ms Gardiner, I'm sorry you have felt the need to leave this review. I have reviewed the situation and previous correspondence from yourself related to the redecoration. I can see the Property Manager responded to you in October that the project was hopefully due to commence in 2018. This is still the intention and consultation is due to commence imminently. Works were not possible last year due to insufficient funds and so we were instructed to postpone to this year. I can assur ...
Nov 24,2017
Minithumbdown
By: 'Alan'
Nov 24,2017
3 people found
this helpful
I have unfortunately had to deal with this company for the last 7 years. Thankfully I have now managed to sell my flat and get away from them. Their style of management is to fob you off and never do regular maintenance. Only once the place ...
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Comment on agent fees
Money for nothing
Was this helpful? Yes
By: John Osborn
Nov 30, 2017
View all comments (1)
Dear Alan, We have identified your property and reviewed the history of correspondence and the 5 contacts you made in the last 2 years. We are sorry that you feel we have not managed the development well, which has been a very complex one for a number of reasons but one that we have worked very closely with the Board. All budgets and costs have been approved by the Board. Any contracts entered into have been with the full approval of the Board and do not increase Crabtree's fees, as we do ...
Nov 16,2017
Minithumbdown
By: 'DBS'
Nov 16,2017
2 people found
this helpful
Crabtree have been the management agency for a new build development I've lived in for a year now. I've been reasonable, polite and patient with Crabtree for the last 12 months. I've given them the benefit of the doubt on numerous occasions where ...
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Was this helpful? Yes
By: John Osborn
Nov 17, 2017
View all comments (1)
Dear DBS I'm sorry that you have felt the need to leave a negative review about our services. I would be very interested in understanding the details that have lead to this. Please contact me directly on john.osborn@crabtreeproperty.co.uk to discuss. I will also be able to confirm who your direct Property Manager is, as all Clients have one. I look forward to hearing from you John Osborn Director ...
Sep 27,2017
Minithumbdown
By: 'Ross'
Sep 27,2017
4 people found
this helpful
We've been longstanding, long suffering clients of Crabtree, as owners of a building that is managed by this company. Our interior is shabby, no light bulbs and many attempts at having items repaired go without notice or care. Truly an awful experience and would advice ...
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Comment on agent fees
Fees are high, admin fees extremely inflated and reserve fund for eventual maintenance extortionate. Freeholder and Company Director retain a strong alliance with Crabtree, to the detriment of flat owners on Leaseholds.
Was this helpful? Yes
By: John Osborn
Sep 27, 2017
View all comments (1)
Dear Ross, I am sorry that you have felt the need to review our services in this way and I would appreciate the opportunity to investigate the issues you have raised. Whilst we take instruction from our Client (the Resident Directors), some of your comments relate to our fees, which I would be happy to discuss more with you. Please email me at john.osborn@crabtreeproperty.co.uk so that I take look into this for you, and hopefully turn around your views above. I look forward to hearin ...
Sep 19,2017
Minithumbup
By: 'J JOSHI SERVICES'
Sep 19,2017
2 people found
this helpful
To whom it may concern Dear Sir/Madam I would like to recommend Crabtree Property Management. I am a garden contractor to the above company and have business with them over 6 years. I have the company to do business very professionally and with a personal ...
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Comment on agent fees
good
Was this helpful? Yes
By: John Osborn
Sep 27, 2017
View all comments (2)
Dear J Thank you for your kind review and for your work over the years. It's much appreciated. John Osborn Business Development Director ...
Aug 12,2017
Minithumbdown
By: 'Stephen'
Aug 12,2017
3 people found
this helpful
Extortionately expensive while offering awful customer service. Our block is in tatters while Crabtree trot out the same excuses for taking little or no action. Their approved and vetted list of contractors are a joke. Watch out for the sky high insurance with added commission ...
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Comment on agent fees
Exorbitant
Was this helpful? Yes
By: John Osborn
Sep 05, 2017
View all comments (1)
Dear Rod/Stephen Further to your recent review, I would very much like to understand the basis behind your comments. I believe I am aware of the property in question based on a number of factors and would like to confirm this and if this is the case, the recent conversations (prior to this review) you have had with Crabtree on the situation at the AGM. Please email me on john.osborn@crabtreeproperty.co.uk ...
May 27,2017
Minithumbdown
By: 'FrustratedOwner'
May 27,2017
6 people found
this helpful
Dismal. Absolutely nothing to defend the terrible service provided. I am wary of the "too good to be true" reviews posted recently, as the company has been bleeding staff and clients to competition. Anyone looking for a Property Management company, get references from ...
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Comment on agent fees
Way above neighbouring standard and far less provided. Crabtree needs to undertake a serious review of industry best practices to become a credible option and check what it is doing wrong.
Was this helpful? Yes
By: John Osborn
Sep 05, 2017
View all comments (1)
Dear "Frustrated Owner" I am sorry that you feel our service is "terrible" and that you are not convinced by our legitimate positive reviews. Our staff and Client retention is actually very good and can only apologise if a recent change in Property Manager has led you to believe this is not the case. We have been audited by RICS and are fully compliant with both ARMA-Q and RICS in terms of the industry best practices. I would be grateful if you could email me at john.osborn@ ...
May 01,2017
Minithumbup
By: 'GTB'
May 01,2017
2 people found
this helpful
Managing Agents have a difficult challenge and I find it extremely hard to understand such harsh criticism. Crabtree have managed my property in Central London for over 10 years. it is an apartment complex with 60 flats. My property manager is available, understands property management fully and ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: John Osborn
May 02, 2017
View all comments (1)
Dear GTB, We would like to thank you for your review and we shall pass your positive comments on to Clive. John Osborn ...
Apr 29,2017
Minithumbup
By: 'Simon'
Apr 29,2017
2 people found
this helpful
My building, a Victorian development in central London, poorly managed for years and showing many signs of neglect, was taken over by Crabtree in March. Early days, but very impressed by efforts so far. Already signs of improvement. Well done!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: John Osborn
May 02, 2017
View all comments (1)
Dear Simon, Thank you very much for your positive review and we look forward to working with you and your fellow Directors to make more positive changes John Osborn ...
Apr 29,2017
Minithumbdown
By: 'Kempsford'
Apr 29,2017
3 people found
this helpful
As an owner of an apartment in central London managed by Crabtree, I am seeking alternatives and would not recommend. Service is very weak, costly and maintenance haphazard at best. Do avoid if you have alternatives. High annual retainer fee, charged irrespective of work to ...
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Comment on agent fees
Market value is terrible, fees are high and nothing to justify such costs.
Was this helpful? Yes
By: John Osborn
May 06, 2017
View all comments (1)
Dear Kempsford, We're sorry you feel this way and would like the opportunity to discuss and clarify matters with you directly. We believe we know which property you're from but please email John.osborn@crabtreeproperty.co.uk so that we can try and change your opinion. John ...
Apr 28,2017
Minithumbdown
By: 'Vc167'
Apr 28,2017
4 people found
this helpful
I'm never one to post reviews online but this has gone beyond a joke. We pay around £2k a year to Crabtree to manage our property and they do pretty much nothing. They take days to reply to emails and have been extremely slow ...
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Comment on agent fees
Overpriced considering the service we receive
Was this helpful? Yes
By: John Osborn
Apr 28, 2017
View all comments (1)
Dear Vc167 I am aware of your building and would like the opportunity to speak with you to explain the situation with each of the points you have raised. Whilst we are the managing agents, the incident you refer to is being dealt with completely by the insurers. If you would please email me directly on john.osborn@crabtreeproperty.co.uk then I will gladly run through each point with you ...
Apr 27,2017
Minithumbdown
By: 'Bev'
Apr 27,2017
6 people found
this helpful
Crabtree Property Management have no interest in their clients, I have emailed them on several occasions and it takes them weeks to reply if they bother to reply at all. My last complaint about parking has been going on for months and even though I ...
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Comment on agent fees
Crabtree had calculated Ours incorrectly for years and we were not paying enough to cover maintenance so are now very high!
Was this helpful? Yes
By: John Osborn
Apr 27, 2017
View all comments (1)
Dear Bev, I am sorry that you have felt the need to leave this negative feedback. I have found the email on the 18th that you copied me into, however there was a small spelling mistake in the address so hadn't reached me. Action has been taken on the abandoned vehicles and I will email you separately to clarify the situation for you. ...
Mar 14,2017
Minithumbdown
By: 'Demoman'
Mar 14,2017
6 people found
this helpful
Oops Its good to see we are not the only ones suffering under this company, and sadly I cant see it getting any better at present. It has been a uphill problem from day one, doesn't help that the Manager of the development changes frequently. ...
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Was this helpful? Yes
By: John Osborn
Mar 27, 2017
View all comments (4)
Dear Mr Burns, Please see my email from this morning which clarifies the situation and responds to each point you have raised. Whilst I appreciate the anti-social behaviour is not an ideal situation, we aim to deal with every item as swiftly and as far as is possible. If you are available to meet you Property Manager on Thursday, she will be able to clarify matters further with you face to face. I await you email confirmation. John ...
Mar 13,2017
Minithumbdown
By: 'Alan staggs'
Mar 13,2017
6 people found
this helpful
What can i say about this cowboy outfit, we have been battling them weekly on the terms of our contract as they have lied about every part. From having commercial vehicles still be allowed to park, endless complaints about tenants going unchecked, the damage to ...
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Comment on agent fees
Shocking
Was this helpful? Yes
By: alan
Mar 20, 2017
View all comments (2)
John As i now Understand after we carried out somehwere investigations the names of the Directors of HUNTER AVENUE PROPERTY MANAGEMENT have been updated, very strange as their addresses have been put down as living on the development, slightest coincidence? Again myself and other property owners have requested emails for your client as we are getting no where with yourselves. We have quoted from your own T and Cs but you cant give any back up as to why things arent done, we have requeste ...
Feb 02,2017
Minithumbdown
By: 'name'
Feb 02,2017
6 people found
this helpful
I am extremely disappointed with crab tree management . They dont bother to respond to emails however urgent your issue is- no matter even if you send them countless reminders . When you call them they they never seem to understand what is going on and they ...
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Comment on agent fees
Extremely bad ,
Was this helpful? Yes
By: John Osborn
Feb 02, 2017
View all comments (1)
Dear reviewer, I am sorry that you feel this way but I am keen to ensure this view is turned around. Please allow me the opportunity to investigate the issues and discuss them with you. Please email me at John.osborn@crabtreeproperty.co.uk and I will resolve any issues with you. ...
Dec 06,2016
Minithumbdown
By: 'Anon'
Dec 06,2016
9 people found
this helpful
Simply the most atrocious and dishonest company I have ever come across. Extortionately expensive. Unhelpful staff who refused to return calls regarding many complaints, unclear books seemingly in place to suit their money making agenda. Avoid at all costs, which will be massive if you ...
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Comment on agent fees
Complete rip off.
Was this helpful? Yes
By: John Osborn
Dec 09, 2016
View all comments (1)
Dear Anon As a Director of Crabtree, we are deeply concerned about the allegations in your review and wish to discuss them with you directly. Please contact me on 020 8371 3543 or via email at John.osborn@crabtreeproperty.co.uk. We are keen to understand the basis behind this. ...
Jul 26,2016
Minithumbdown
By: 'Chloe'
Jul 26,2016
10 people found
this helpful
Please, for the sake of your mental and physical health, don't go anywhere near Crabtree Property Management... we become embroiled in a legal battle with them as they charged ££££s and did practically nothing. (Mowed the lawn once or twice.) Even ...
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What agent could do to change your mind?
Extortionate.
Attached Files
Comment on agent fees
Extortionate.
Was this helpful? Yes
By: John Osborn
Aug 02, 2016
View all comments (1)
We are very concerned by your comments and would appreciate the opportunity to speak to you, especially with regards to the allegation of withholding money. Please call me on 020 8371 7070 ...
May 19,2016
Minithumbup
By: 'Gareth'
May 19,2016
9 people found
this helpful
Very dishonest as a company. Always looking for ways to lumber you with extra costs. Crabtree has an in house legal team which they deny. This makes it extremely easy for them to proceed with extortionate legal fees. I have dealt with many other property ...
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Comment on agent fees
Extremely poor
Was this helpful? Yes
Apr 12,2016
Minithumbdown
By: 'A real Commitee Members View'
Apr 12,2016
11 people found
this helpful
I am a commitee member of an estate acting as a director. We have had Crabtree managing the estate for over 6 years. In the first year the service was good and I would have - at that time reccomended them. However they have gone down ...
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Comment on agent fees
Overprices for low end or no service almost.
Was this helpful? Yes
Dec 18,2015
Minithumbup
By: 'Tom'
Dec 18,2015
0 people found
this helpful
Moved into a block about 12 months ago managed by Crabtree and they're an improvement on my last block agent. They're responsive and appear to get things resolved relatively quickly. Costs cone across as reasonable and have recommended them to a friend based on their performance ...
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Was this helpful? Yes
Sep 17,2015
Minithumbdown
By: 'Anon'
Sep 17,2015
8 people found
this helpful
Be advised this is the worst property management company ever! They're unresponsive, overpriced, constantly providing conflicting information, any incident/ change/ request you get another charged! They are scam mongers and are shameful. If you get the chance, oust them immediately within your leaseholder rights. On ...
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What agent could do to change your mind?
Shocking! Overcharge ‚£2000 pa to manage nothing at all.
Attached Files
Comment on agent fees
Shocking! Overcharge ‚£2000 pa to manage nothing at all.
Was this helpful? Yes
Mar 18,2015
Minithumbdown
By: 'kimfranklin'
Mar 18,2015
18 people found
this helpful
Crabtree manage an adjacent block with car parking spaces owned by separate leaseholders. When the new block freeholder wrongly sought to claim service charge for the period before its ownership, Crabtree wrongly attributed undisputed payments to the historic disputed historic claims. This gave the erroneous ...
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Was this helpful? Yes
Areas covered
  • N3

RICS ARMA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 2 0 2 0 0 1 0 3 15

Agent Fees

No fees set.
Last updated at 2:56 PM 31/10/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:56 PM 31/10/2017 by allAgents

Awards won by Crabtree Property Management

Individual Branch Awards

John Osborn - no image available John Osborn
Director
6 reviews

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Caroline Bream - upload your photo Caroline Bream
1 reviews

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Kelly chapman - upload your photo Kelly chapman
1 reviews

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Jack Miller - upload your photo Jack Miller
2 reviews

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Clive Winton - upload your photo Clive Winton
2 reviews

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Holly Marshall-Clarke - upload your photo Holly Marshall-Clarke
2 reviews

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