CPS Homes
3.7/5, 63 reviews
65% recommended
88% lettings valuation accuracy
75% lettings fee satisfaction



Property Features

CPS Homes offer services including the sale, management and letting of quality property throughout Cardiff. CPS Homes aims to provide their clients with the highest possible standard of service - facilitated by our three primely located offices and expert staff. show more CPS Homes offer services including the sale, management and letting of quality property throughout Cardiff. CPS Homes aims to provide their clients with the highest possible standard of service - facilitated by our three primely located offices and expert staff.

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 88% 75% £300 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 31 18 2 0 1 0 1 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA
Latest Properties

No Properties

My son rented a house with CPS Home together ......”

Share on :
Aug 05,2023
Minithumbdown
By: 'Stephen'
Aug 05,2023
45 people found
this helpful

My son rented a house with CPS Home together with 7 other students last year. Before they moved in, I asked CPS Homes for a history of the deposits that had been retained. They refused. Now I am finding out why!

The house ...
read full review

Was this helpful? Yes

“STUDENTS BEWARE, RENTERS, LANDLORDS BEWARE...”

Share on :
Jul 31,2023
Minithumbdown
By: 'Matthew'
Jul 31,2023
1 people found
this helpful
STUDENTS BEWARE, RENTERS, LANDLORDS BEWARE Do not sign up to this agent or enter a contract with them. Was informed they are not on the university recommended list as they don't follow local rules and regulations and now fully understand why. This will most likely ...
read full review
Was this helpful? Yes
By: CPS Homes
Jul 31, 2023
View all comments (1)
Dear Mr Brailsford, Thank you for your review. We’re sorry that your experience with CPS Homes has been a less than positive one. Your complaint – which has been dealt with at length via our internal complaints process – arose from a desire to have the contract-holder you signed a guarantor agreement on behalf of released from the contractual obligations they entered into as part of a fixed-term, joint occupation contract. Had they proceeded to take up occupation of the property as o ...

“In my personal opinion this is a letting agen......”

Share on :
May 26,2023
Minithumbdown
By: 'Clifford Hulf'
May 26,2023
2 people found
this helpful
In my personal opinion this is a letting agency to avoid. I visited the office a couple weeks ago and there was a full-blown protest outside - apparently they never give back deposits, and a man I spoke to coming out was -also- in dispute ...
read full review
Was this helpful? Yes
By: CPS Homes
May 26, 2023
View all comments (1)
Hi Clifford, Thank you for your review. To alleviate your concerns, the deposit claim that you refer to was settled by the Deposit Protection Service’s (DPS’) Alternative Dispute Resolution team, which is the dedicated process if a settlement cannot be found between landlord and contract-holder. We provided the DPS with all the evidence we were required to provide for the claim made on behalf of the landlord, and they later paid the landlord the total sum claimed. Occupation contrac ...

“The service from CPS Homes Cardiff has been e......”

Share on :
Jan 23,2023
Minithumbup
Florence
By: 'cRAIG'
Jan 23,2023
0 people found
this helpful
The service from CPS Homes Cardiff has been excellent so far. As a new and relatively inexperienced landlord, our property advisor Florence Bailey has been on hand to walk us through the process in a very professional and courteous manner. Florence has responded to our ...
read full review
Was this helpful? Yes

“Read the guarantor agreement careful - your liability is unlimited...”

Share on :
Dec 02,2022
Minithumbdown
By: 'Horrified guarantor'
Dec 02,2022
0 people found
this helpful
If you are planning on being a guarantor for one of their tenancies, you should be aware that your liability is unlimited, and they may claim against your own home. This is what they had to say when asked "There isn’t a maximum amount ...
read full review
Was this helpful? Yes
By: kerry kelly
Dec 07, 2022
View all comments (2)
Based on your comments above about minor damages, I'm unsure why your guarantor agreement states several times that the guarantor must be a homeowner. You wrote in your email to me "One of the requirements is a home owner guarantor due to if the guarantor and tenants didn't respond to the arrears or outstanding charges as a last resort it would be court action and claim against the property." I asked twice for proof of landlord insurance and was told that it wasn't mandatory and was up to the ...

“I recently rented a flat through CPS homes,R......”

Share on :
Oct 25,2022
Minithumbup
Rhiannon
By: 'wardia'
Oct 25,2022
0 people found
this helpful
I recently rented a flat through CPS homes, Rhiannon Hughes was in charge of my letting contract. I needed to move in less than a 1 week and Rhiannon made everything smooth. Indeed in 2 days she prepared everything (checked my refs, prepared the contract...) She is ...
read full review
Was this helpful? Yes

“Needed a place with specific requirements and......”

Share on :
Sep 15,2022
Minithumbup
Florence
By: 'Paul Hewitt'
Sep 15,2022
0 people found
this helpful
Needed a place with specific requirements and received amazingly helpful service in finding a place. In a difficult market CPS were great....
read full review
Was this helpful? Yes

“Disgraceful, they put my family through hell ......”

Share on :
Aug 10,2022
Minithumbdown
Tom
By: 'Dolly'
Aug 10,2022
0 people found
this helpful
Disgraceful, they put my family through hell during lockdown. 1 Ruthin Gardens Cathay was damp, mouldy rat infested decomposing rats under floorboards and so much more. CPS took weeks to reply ( after leaving messages several times a week ) and simply said " there is NOTHING we can ...
read full review
Was this helpful? Yes
By: CPS Homes
Aug 12, 2022
View all comments (1)
Hi Dolly, Thank you for leaving your feedback. I’m sorry that you have felt the need to contact us in this way. I’ve had a look back through the notes for your son’s tenancy in 2020 and I can see that an issue with rats was reported to us on 17th April, which led to us raising a job for pest control to attend as soon as possible. As you mention in your review, we were in the midst of a COVID lockdown, which meant there were delays in contractors attending properties across the countr ...

“Service for New Landlord has been great. Adve......”

Share on :
Jul 06,2022
Minithumbup
Rhys
By: 'Haydn'
Jul 06,2022
0 people found
this helpful
Service for New Landlord has been great. Advertised and rented my property in the same day. Has been an easy process so far...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Jul 03,2022
Minithumbdown
Rhiannon
By: 'Joe'
Jul 03,2022
0 people found
this helpful
My experience with CPS homes was great, communication between the company and myself was excellent compared to other estate agents. Each time I phoned, somebody answered, unlike other estate agents. Rhiannon was great with helping me complete my application, she sent over all the required ...
read full review
Was this helpful? Yes

“Professional service. Super quick and Easy fr......”

Share on :
Jun 17,2022
Minithumbup
Florence
By: 'Patty'
Jun 17,2022
0 people found
this helpful
Professional service. Super quick and Easy from.staff to Documents. So please to deal with this company. When you move home lots of stress but Florence very friendly hight energy help me to get property as quick as she can possible. same with her team. ...
read full review
Was this helpful? Yes

“We are delighted with the service provided by...Florence Bailey & Jenna Thomas...”

Share on :
May 30,2022
Minithumbup
By: 'Rhiannon Murphy'
May 30,2022
0 people found
this helpful
We are delighted with the service provided by CPS, regarding the rental of our short-term let apartment . The service from the first viewing through to signing the contract has been so well managed and we have been up-dated with the process at every step. Thank ...
read full review
Was this helpful? Yes

“CPS Homes helped me to get a conducive and go......”

Share on :
May 20,2022
Minithumbup
Funmi
By: 'Lilian'
May 20,2022
0 people found
this helpful
CPS Homes helped me to get a conducive and good accommodation after several search with other agencies, thanks to Funmi Jaiyeoba their amazing admin staff who was very efficient, professional in handling and putting me through with the documentation process. Thank you CPS Homes...
read full review
Was this helpful? Yes

“Funmi Jaiyeoba was incredibly helpful and C......”

Share on :
May 18,2022
Minithumbup
Funmi
By: 'Ellie stitfall'
May 18,2022
0 people found
this helpful
Funmi Jaiyeoba was incredibly helpful and Contributed to the easy process of the paperwork signing and organising. I would go through cps homes again because of this....
read full review
Was this helpful? Yes

“Supportive and professional...”

Share on :
May 06,2022
Minithumbup
Funmi
By: 'Damiano de Gennaro'
May 06,2022
0 people found
this helpful
Fumni has gently guided me through the whole process from the agreement in principle to the tenancy agreement signing. She has been very helpful during the whole process responding to all my queries and trying to solve any issue. I have really appreciated all the ...
read full review
Was this helpful? Yes

“Helpful service from Funmi and she was always......”

Share on :
Apr 29,2022
Minithumbup
Funmi
By: 'Stefanos'
Apr 29,2022
0 people found
this helpful
Helpful service from Funmi and she was always on the run for us in order to get the flat as quick as possible....
read full review
Was this helpful? Yes

“Funmi was very polite on phone and always ans......”

Share on :
Apr 24,2022
Minithumbup
Funmi
By: 'William'
Apr 24,2022
0 people found
this helpful
Funmi was very polite on phone and always answered any questions I had on email, got everything sorted when needed....
read full review
Was this helpful? Yes

“Funmi from CPS was efficient and got the job ......”

Share on :
Apr 22,2022
Minithumbdown
Funmi
By: 'Libby'
Apr 22,2022
0 people found
this helpful
Funmi from CPS was efficient and got the job done although she was quite abrupt to speak to and kept sending important documents to the wrong email despite being repeatedly told the correct email to use (potential GDPR breach). There were some errors in the ...
read full review
Was this helpful? Yes

“I have always found CPS very efficient and he......”

Share on :
Apr 20,2022
Minithumbup
Charlotte
By: 'Sarah'
Apr 20,2022
0 people found
this helpful
I have always found CPS very efficient and helpful. Charlotte has been particularly helpful with maintenance issues and the renewal of the HMO license for our property....
read full review
Was this helpful? Yes

“Funmi was great and made the letting process ......”

Share on :
Apr 13,2022
Minithumbup
Funmi
By: 'Jack'
Apr 13,2022
0 people found
this helpful
Funmi was great and made the letting process as easy and short as possible. Would be happy to work with her again kind regards Jack and liv...
read full review
Was this helpful? Yes

“Funmi has been a great help throughout, would......”

Share on :
Apr 12,2022
Minithumbup
Funmi
By: 'Gareth'
Apr 12,2022
0 people found
this helpful
Funmi has been a great help throughout, would definitely use again in future. The process was quick and pain free and was kept informed throughout....
read full review
Was this helpful? Yes

“Professional service received from CPS homes...”

Share on :
Apr 01,2022
Minithumbup
Funmi
By: 'Chamika Jayasha'
Apr 01,2022
0 people found
this helpful
My husband and I will be moving to a new flat and I would like to give some thoughts about the experience we had with CPS home. From the booking for the viewing to signing the contract and doing the payment the consultants directed us ...
read full review
Was this helpful? Yes

“Awful service...”

Share on :
Mar 19,2022
Minithumbdown
By: 'Eva'
Mar 19,2022
0 people found
this helpful
If you want to avoid all kinds of deductions from your deposit when you move out, take pictures of everything when you move in and out. They are deducting more than £350 out of a deposit of £850 which is outrageous. The reasons they provide are not ...
read full review
Was this helpful? Yes
By: The CPS Homes Team
Mar 22, 2022
View all comments (1)
Dear Eva, Thank you for your review. We’re sorry to learn that your experience with CPS Homes hasn’t been a positive one. We make it our mission for tenants to move into clean, fully-functioning homes in as smooth a way as possible, so we're sorry that we did not meet our aim during your move-in. We hope our Maintenance and Inspections Teams were helpful in dealing with any concerns you raised with us during the move-in process. We will always re-send cleaners if it’s demonstrable th ...

“Nothing like feeling stressed when you have t......”

Share on :
Mar 16,2022
Minithumbup
Jenna
By: 'Calvin'
Mar 16,2022
0 people found
this helpful
Nothing like feeling stressed when you have to move. Never mind waiting for the references which can be daunting but with the reliable service we had from CPS. It was easier than I thought. Quick turnaround and very quick replies to any questions. Big thank ...
read full review
Was this helpful? Yes

“CPS Review...”

Share on :
Dec 08,2021
Minithumbup
By: 'Sher afzal khan'
Dec 08,2021
0 people found
this helpful
I would like to firstly state that I have been with CPS for last 23 years, my properties have always been rented by CPS well before my expectations, and their management is amazing. I have never had issue with any sorts with tenants and CPS. I ...
read full review
Was this helpful? Yes

“Awful...”

Share on :
Oct 07,2021
Minithumbdown
By: 'Student'
Oct 07,2021
0 people found
this helpful
Awful. Has taken months to exit a tennancy agreement and was charged addtional fee for leaving the tennancy as well as having to pay the rent for an additional three months as they were extremely slow in signing up the new tennant which I found ...
read full review
Was this helpful? Yes

“The maintenance team...”

Share on :
Aug 16,2021
Minithumbup
By: 'Charlie'
Aug 16,2021
0 people found
this helpful
The maintenance team are nothing but helpful every time I call regarding an issue. Always dealt with in a good timely manner in a professional manner!...
read full review
Was this helpful? Yes

“I had a very positive experience with CPS Hom......”

Share on :
Aug 16,2021
Minithumbup
Ellie
By: 'L'
Aug 16,2021
0 people found
this helpful
I had a very positive experience with CPS Homes. Emma and Ellie were really helpful and friendly, I am happy with the quality service they provided and the response time....
read full review
Was this helpful? Yes

“Great service from CPS again......”

Share on :
Jul 15,2021
Minithumbup
Ellie
By: 'stephen'
Jul 15,2021
0 people found
this helpful
CPS have been my agent for 14 years and their staff are always proactive and helpful and a pleasure to deal with. They also strive to ensure rental income is a high as possible according to market conditions....
read full review
Was this helpful? Yes

“Could not of had a better experience renting ......”

Share on :
Jul 09,2021
Minithumbup
Angharad
By: 'Rebecca Williams'
Jul 09,2021
0 people found
this helpful
Could not of had a better experience renting a house through CPS, especially with Angharad. She was there to answer any queries (even after so many emails from myself) and really made the whole experience a lot more comfortable. I also had a great experience ...
read full review
Was this helpful? Yes

Landlord Fees

*Fully Managed Service*

Tenancy set-up fee - 60% (including VAT) of a full month’s rent
Monthly management charge –14.4% (including VAT)
Inventory cost (per tenancy) - £115.20 (including VAT)
Registration of security deposit - £28.80 (including VAT)
Tenancy renewal fee - 30% (including VAT) of a full month’s rent

*Rent Collection Service*

Tenancy set-up fee - 60% (including VAT) of a full month’s rent
Monthly management charge - 12% (including VAT)
Registration of security deposit - £28.80 (including VAT)
Tenancy renewal fee - 30% (including VAT) of a full month’s rent

*Tenant-Find Service*

Tenancy set-up fee - 90% (including VAT) of a full month’s rent
Registration of security deposit - £28.80 (including VAT)

Tenant Fees

Letter re: breach of tenancy - £20 inc VAT
Late rent charge - From day 8 onwards, a daily charge equivalent to the Bank of England base rate + 3%.
Replacement key(s)/fob(s)/parking permit(s) charge - The actual cost of key(s)/fob(s)/parking permit(s)
Letter re: unreturned key(s)/fob(s) following temporary loan - £15 inc VAT
Missed appointment charge - £50 inc VAT
Call-out as a direct result of tenant action - £40 inc VAT + contractor/tradeperson’s call-out, labour and/or materials charge.
To end fixed-term early and CPS Homes required to find replacement tenant(s) - 60% of a full month’s rent, subject to the agreement of the landlord. This is the equivalent cost a landlord would typically pay for the sourcing and securing of new tenants.
To end fixed-term early and occupants source adequate replacement occupant(s) - £120 up to two occupants, plus £50 for every additional occupant. Subject to the agreement of the landlord.
Last updated at 14/07/2021, 11:23 AM by Gemma
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:27 AM 13/07/2021 by Gemma

Awards won by CPS Homes

Regional Awards won by CPS Homes

Individual Branch Awards

Cardiff, CF24

Cardiff, CF24


.

Find the Best Agent to
Sell or Rent Your Home