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CPBigwood

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“ Poor service and lack of concern... ”

May 11,2018
Minithumbdown
By: 'Brum'
May 11,2018
3 people found
this helpful
I've lived in flats and dealt with management companies for little under 10 years. No management company is perfect and ideally all would be cheaper, however I have never had any specific issues with a management company until I have starting dealing with SDL. Firstly, ...
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Comment on agent fees
Expensive. Already over £100 a month and they are looking to increase their costs after less than 6 months of managing the residence.
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By: Stephanie Vine
May 15, 2018
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I totally agree ,we have bigger concerns with overcharging and not doing the work that are paid for.It seems looking at their invoices we only paying for their administration Ourselves and other residents never get a reply to phone calls or emails.They use RICS code of practice, go to there web site and complain there as well. I think we should give this company no stars at all. ...
Feb 23,2018
Minithumbdown
By: 'NLane'
Feb 23,2018
4 people found
this helpful
This company have been atrocious and have mismanaged my site for over 2 years. Exorbitantly high service management charges are matched by appallingly low service standards....
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Comment on agent fees
Exorbitant relative to the site
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Dec 28,2017
Minithumbdown
By: 'Flat Owner'
Dec 28,2017
6 people found
this helpful
One of the worst companies I have ever had the misfortune of dealing with. Demanding payment for 'historic charges' relating to 2015, despite not providing any evidence to prove where these fees originate from. Ignored the majority of correspondents when I asked for proof/detail of ...
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Comment on agent fees
High fees for little work. Additional fees keep being added, without any proof of work being carried out provided.
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By: Very unsatisfied
Mar 26, 2018
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Hello, I would appreciate if you can post details of how you got rid of this terrible company. I am currently stuck with their terrible service, the contracted cleaning company have not been turning up for near 2 months as they have not been getting paid. A ...
Dec 14,2017
Minithumbdown
By: 'KCG'
Dec 14,2017
5 people found
this helpful
Unfortunately I have to agree with all of the below comments. SDL manage our building, we pay an extortionate amount on annual 'maintenance' + additional fees (eg. £850 for internal decoration, paid in August ago, the work is still yet to be completed). Additionally the communication from ...
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Comment on agent fees
Very expensive - but it wouldn't even be problem if the building was maintained and planned work was done!
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Oct 31,2017
Minithumbdown
By: 'Henry'
Oct 31,2017
8 people found
this helpful
As others have said this company does not even deserve one star. They have zero interest in customer service and are outright liars and fraudsters. Unfortunately if you buy a Bovis home you will be stuck with this shambles of a company and for that ...
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Jul 21,2017
Minithumbdown
By: 'SW'
Jul 21,2017
5 people found
this helpful
I live in Shepton Mallet in Somerset. SDL Bigwood as others have commented are on the take and have zero interest in their clients. I brought a flat and they tried getting me to pay for the people how I brought the flat from their ...
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Comment on agent fees
EXTREMELY BAD
Was this helpful? Yes
Jul 10,2017
Minithumbdown
By: 'no to bigwood'
Jul 10,2017
3 people found
this helpful
A total shambles of company, after setting a fee in the proposal bod not issue a contract to us but insisted on payment, carried out an illegal practice of taking money but not declaring it to companies house, have not carried out a directors update ...
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Comment on agent fees
Daylight robbery
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Jun 28,2017
Minithumbdown
By: 'CTrett'
Jun 28,2017
7 people found
this helpful
Lived at Cheena Court in Norwich for 10 Years and the property has never been decorated once in this time... Reported internal damage to SDL Bigwood and again hear nothing... like people have said in other reviews though.... they are quick to get JB Leitch Solicitors ...
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Comment on agent fees
Increasing agency fees for no return
Was this helpful? Yes
Jun 03,2017
Minithumbdown
By: 'Tennant'
Jun 03,2017
4 people found
this helpful
I have contacted this office 5 times since April to get some fly tipping removed from the car park at the rear of the property I live at. I have been told it would be removed each time, and that I would get a phone call ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 02,2017
Minithumbdown
By: 'Disgruntled owner'
Jun 02,2017
5 people found
this helpful
Awful maintenance company, did not address maintenance issue for 5 years despite numerous call outs. I received an unexplained huge additional 'excess maintenance for end of year' invoice which exceeded my whole years maintenance charge and when challenged their response, after 2 years of querying, was they ...
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Comment on agent fees
Bad
Was this helpful? Yes
May 17,2017
Minithumbdown
By: 'Larkbarrow'
May 17,2017
7 people found
this helpful
The worst management company we have ever come across. They ignore their obligations in the lease, do not respond to letters or emails, do no repairs/maintenance to property despite high management service charges. We are now consulting a lawyer to take them to court, ...
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Comment on agent fees
High service charges and nothing done despite repeated requests.
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By: J, Peaty
Apr 25, 2018
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This company is now called SDL PROPERTY MANAGEMENT The same problems continue.They do not respond to emails, take no notice of Leases to maintain the building in the required time, therefore exteriors run into disrepair and then need thousands of pounds to correct, with excess bills to flat owners. Very high maintenance fees with nothing being done. Complaint procedure and Ombudsman gets you nowhere, found its a waste of time. as it takes a lifetime to fill out many forms and copies of all com ...
May 12,2017
Minithumbdown
By: 'llady 2017'
May 12,2017
3 people found
this helpful
I was really horrified dealing with this company and actually feel very ripped off .I received an invoice for service charges to which they added several charges which I didn't understand .Called them to clarify and they said they would call back which they didn't....
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Comment on agent fees
excessive penalties .
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Mar 27,2017
Minithumbdown
By: 'FreefromBigwood'
Mar 27,2017
5 people found
this helpful
The reason for selling my flat. Ever increasing fees, bad budgeting have put me off ever owning a leasehold property again....
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Comment on agent fees
Ever increasing, keen to pay out as big as possible to increase their cut.
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Mar 16,2017
Minithumbdown
By: 'SDL Bigwood / CP Bigwood'
Mar 16,2017
7 people found
this helpful
SDL Bigwood are a complete shambles of a company. They recently changing their name from CP Bigwood to probably try and avoid all the bad reviews they had racked up. As others have already said, they do not respond to emails, although they give a ...
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Comment on agent fees
Over priced and providing no service whats so ever. Decorating a building with in a reasonable cost is basic management. And this is what you are being paid to do.
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Feb 05,2017
Minithumbdown
By: 'Cheriton Court Resident'
Feb 05,2017
5 people found
this helpful
CP/SDL Bigwood are a nightmare. Constant repair invoices coming through the post which surely should be covered by the buildings insurance. Terrible charges for external decoration works which are a waste of time. Why would you want to spend £11,000 on painting windows that ...
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Comment on agent fees
The service charge is reasonable but any other charges are most of the time unreasonable
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Jan 13,2017
Minithumbdown
By: '12345'
Jan 13,2017
13 people found
this helpful
Utterly atrocious customer service. No interest in responding to e-mails, resolving serious health and safety concerns. Contact fields calls, never calls back, never responds to e-mails, sends poorly typed letters littered with typos explaining how they are going to fix the problem and then never ...
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Comment on agent fees
Extortionate, unclear what we are paying for
Was this helpful? Yes
Dec 05,2016
Minithumbdown
By: 'getBigwoodout'
Dec 05,2016
5 people found
this helpful
The negative reviews here pretty much sum up our own experiences with CP/SDL Bigwood managing our block from new over the last 2 years. Awful service from day one with slow or no replies to emails/calls and many issues left unresolved to this day. ...
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Comment on agent fees
the problem is not with the fees, it's with the (lack of) service and overcharging on expenses.
Was this helpful? Yes
Oct 30,2016
Minithumbdown
By: 'Anon'
Oct 30,2016
10 people found
this helpful
Wish I could give no star. Poorly managed company, staff members lost important emails and archived the ones they didn't reply. Empty promises and showing zero interests in helping their clients. Dale Jones never returned his clients' calls. Tried to call him one day, was ...
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Oct 28,2016
Minithumbdown
By: 'KB'
Oct 28,2016
5 people found
this helpful
This company does not deserve the 1 star but unfortunately had to give a star before I could publish review. CPBIGWOOD now known as SDLBIGWOOD are a company that is continually ripping people off! Charge absurd fees to poorly manage properties. Charge for services that are ...
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Comment on agent fees
BAD!!
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Jul 21,2016
Minithumbdown
By: 'On the case'
Jul 21,2016
21 people found
this helpful
cP Bigwood now SDL Bigwood . The most useless company I have ever had the misfortune to deal with.They currently manage the block of flats where I live. Over charging, poor if any communication and they allow contractors to carry out shoddy workmanship and pathetic ...
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What agent could do to change your mind?
Overcharges for pretty much everything
Attached Files
Comment on agent fees
Overcharges for pretty much everything
Was this helpful? Yes
May 24,2016
Minithumbdown
By: 'A Winchester Property'
May 24,2016
11 people found
this helpful
Awful, we are finally leaving as they have done nothing for the managment fee they charge us. As DMA they were slow but got the job done, as CP Bigwood we got nothing. Zero communication or follow up and frequent lack of response or out ...
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What agent could do to change your mind?
Any payment to this lot is a waste of your funds.
Attached Files
Comment on agent fees
Any payment to this lot is a waste of your funds.
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Apr 24,2016
Minithumbdown
By: 'ProspectiveTenant'
Apr 24,2016
7 people found
this helpful
I spent ages trying to get a viewing at a particular property that I had my heart set on. I sent an email, which got an initial reply and nothing else, so then I phone up to arrange a viewing and left my contact details. ...
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Feb 01,2016
Minithumbdown
By: 'Incandescent with rage'
Feb 01,2016
8 people found
this helpful
I have been renting through big woods now for nearly 2 years and at this moment in time I am looking into moving again due to failing after failing with this company.!! There customer service is substandard, and by this I mean they do not pick ...
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What agent could do to change your mind?
FEES.... Only agent that wants to make them selves an extra ‚£60 to sign a new contract for admin fee??? That's a joke they do nothing. I asked for a change in my contract and they told me to write it up my self as they could not do it and they would have it checked to see if it's ok!!!!!!!! A letting agent that can not make an amendment in a new contract as they don't know how to do it .........
Attached Files
Comment on agent fees
FEES.... Only agent that wants to make them selves an extra ‚£60 to sign a new contract for admin fee??? That's a joke they do nothing. I asked for a change in my contract and they told me to write it up my self as they could not do it and they would have it checked to see if it's ok!!!!!!!! A letting agent that can not make an amendment in a new contract as they don't know how to do it .........
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By: CPBigwood
Feb 01, 2016
View all comments (1)
We are sorry to hear of these issues. We can assure you that this isn't our usual customer service and your case will be investigated. Could you please DM or email marketing@cpbigwood.com with further details to inc. your property/development and point of contact. Kind Regards ...
Jan 22,2016
Minithumbup
By: 'Gary Sammons'
Jan 22,2016
1 people found
this helpful
We find Gary very friendly, helpful, knowledgeable patient and responsible person. We would not hesitate to recommend Bigwood and Gary to any landlords (landlady). Thanks....
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Was this helpful? Yes
Dec 23,2015
Minithumbup
By: 'Tom B'
Dec 23,2015
0 people found
this helpful
Good service from the company, the staff in particular are very helpful when it came to sorting out problems and went out of their way to help, would recommend highly...
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Was this helpful? Yes
Dec 14,2015
Minithumbup
By: 'Mrs Laidler'
Dec 14,2015
0 people found
this helpful
My current tenant is holding over after first 6 months of tenancy. I manage the property myself and inspect every 3 months. The property is looking good. This is my second tenancy arranged by CPBigwood, my first lasting 2 years. I have found the team in the residential ...
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Comment on agent fees
Reasonable fees.
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Dec 07,2015
Minithumbup
By: 'Peter Sweeney'
Dec 07,2015
1 people found
this helpful
Agent has a realistic proposal and perspective on the state of the market for my property combined with what was the minimum expenditure necessary to attract a viable purchaser. Communications were honest and as frequent as required. In particular email communication was responded to in ...
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Comment on agent fees
Agent quoted a fee for the transaction which was honoured despite unanticipated delay in effecting a sale.
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Dec 04,2015
Minithumbup
By: '56370394753'
Dec 04,2015
1 people found
this helpful
In a very competitive market, Andy arrived at my property meaning business. Very knowledgeable about the local area, he put me at ease straight away as this was the first time I had sold a property. My apartment was photographed and went straight on the ...
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Dec 03,2015
Minithumbdown
By: 'kusta'
Dec 03,2015
9 people found
this helpful
We just can repeat again what our impression and that of the other posters is: a most ridiculously acting site manager, with practically no or VERY delayed rection (more 6 months) on our requests - just a few examples: - we send regularly a list of ...
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Was this helpful? Yes
By: CPBigwood
Dec 03, 2015
View all comments (1)
I am sorry to hear this. Would you be able to send me an email with more details, including which property to marketing@cpbigwood.com and we'll look into these matters for you. Kind Regards, CPBigwood ...
Dec 03,2015
Minithumbdown
By: 'JsR'
Dec 03,2015
7 people found
this helpful
I can safely say cp bigwood is the most horrendous company I have had the displeasure of dealing with. I am currently in dispute with them over additional charges being billed to myself and the other occupants over redecoration of the internal walls. After a ...
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What agent could do to change your mind?
I have no idea where they would start to change my mind. Too much to list!
Attached Files
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 4 1 4 2 0 0 0 0 29

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by CPBigwood

Individual Branch Awards

Birmingham, B3


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