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County Property Management

69 reviews
  • 4.6 /5 rating
  • 93% recommend
  • 70% fee satisfaction
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  • James Guyton
    James Guyton
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    Chris Reynolds
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    Katy Coulson
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    Kate Ostinelli
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    Beth Zug
Since 1982 County Property Management Limited has grown to become one of the most successful lettings specialist in the West Surrey area.

Surrey House, 46 Commercial Way
Woking
Surrey
GU21 6HW
01483 883900

 
Website not available

Properties for sale
Properties for rent
Not a transparent agent

Sep 02,2015
Minithumbdown
By:
Sep 02,2015
1 people found
this helpful
My wife and I had (separately and together ) rented from 9 different landlords over the previous 12 years and have never had a single problem with any of the houses or landlords, in fact both of us had glowing references from previous landlords. From the moment we signed the paper and paid the (extortionate - but admittedly our choice) fee County Property treated us really poorly. A number of repairs that had been agreed prior to signing were greeted with the charming...
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What agent could do to change your mind?
Money for nothing.
Comment on agent fees
Money for nothing.
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Jan 16,2015
Minithumbup
By:
Jan 16,2015
0 people found
this helpful
Great at finding good quality tenants quickly, staff very helpful and friendly. Downside is the inventory is not always accurate and needs amending! but otherwise great...
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Jan 15,2015
Minithumbup
By:
Jan 15,2015
0 people found
this helpful
I was very pleased to work with such a professional agency. As I moved to the UK from abroad, I had many questions and concerns and the agency was very helpful and responsive and helped me in all matters. Very recommendable in all belongings; property was in an excellent state when I took it over, everything was handled very professionally and the agents were and still are excellent (also for questions that I have now as a tenant)....
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Comment on agent fees
fair
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Nov 06,2014
Minithumbup
By:
Nov 06,2014
0 people found
this helpful
CPM sourced a potential tenant well ahead of the previous tenants moving out. Sadly we weren't able to finalize the tenancy and the property was put back on the market. 24 hours later a new tenant was in place. Paperwork was all sorted out in a timely manner and tenant moved in within 2 weeks from re-marketting. Job well done!...
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Oct 08,2014
Minithumbup
By:
Oct 08,2014
0 people found
this helpful
We have now been with County Property Management for over a decade and are extremely pleased with their friendly assistance, advice and help with the caring of our property. We have now purchased another property and again County has helped in having the property beautifully rehabilitated with good advice at a reasonable cost. Now only one week after completion it is already rented. We have nothing but praise for Countys' good advice and help over the years. Charles and June Vieira...
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Aug 08,2014
Minithumbup
By:
Aug 08,2014
0 people found
this helpful
James gave me really helpful and honest advice regarding the potential letting value and the preparation of the flat. He also tactfully suggested reviewing the letting price given the market at the time I was trying to let the property. The team at County property supported the paperwork side of matters very competently with adjustments made as I had requested. Overall a pain free supportive process and a tem I would recommend....
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Aug 07,2014
Minithumbup
By:
Aug 07,2014
0 people found
this helpful
This company was working at the edge of their normal service area but nevertheless provided an excellent service, visiting the property as many times as needed to view, take photos, meet us (the landlords), show prospective tenants around and conduct a detailed inventory and condition report. They were very careful in their choice of tenants, meeting our requirements exactly. As requested by us (the landlords), they will be making three monthly condition reports so we can assess the care that ...
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Jun 30,2014
Minithumbup
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Jun 30,2014
0 people found
this helpful
Great agency, quickly found the ideal property, clear communication throughout the process, no drama on termination of lease. Reasonable fees and a professional approach....
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Jun 24,2014
Minithumbdown
By:
Jun 24,2014
3 people found
this helpful
Tenants - avoid if you can!!! County Property Management carried out the checkout and read wrong gas meter. We could not settle the gas bill for a month, because our account manager would not listen to us. 2nd member of staff was dismissive, almost rude and did not want to listen to our side of story. We are professionals and my husband works in customer services, anyone talking like that to one of our customers would be in serious troubles or even dismissed. I went to the agency the day a...
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What agent could do to change your mind?
First of all to apologise for what has happened and properly review our complain - only then can they improve the quality of customer service.
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By: James Guyton
Jul 03, 2014
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Dear Tenant Woking, Thank you for your feedback. Firstly, we regret that you are disappointed with some elements of your experience with us. County Property Management are a long established and highly regarded local company and much of our business comes from recommendation and also previous tenants returning in later years as landlords due to their excellent experiences with us. Obviously it is hard to comment today on the key issue from seven years ago, but so far as I can see from ....
Jun 13,2014
Minithumbup
By:
Jun 13,2014
0 people found
this helpful
I really enjoy the professionalism of this agent. From the initial contact until the flat was rented they were helpful and easy to deal with. So far it has been a very positive experience as they got a tenant within the time frame I specified....
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May 11,2014
Minithumbup
By:
May 11,2014
0 people found
this helpful
Friendly, helpful, professional assistance at all times from every member of staff I\'ve dealt with at County Property Management: - always gave me reliable and accurate information. - explained all fees clearly and openly so no nasty surprises - never any problems with tenancy renewals, inspections etc. - liaised effectively with landlord on my behalf - dealt with all maintenance issues, eventually. Sometimes it took longer than I would have liked to gain the landlord\'s permission for re...
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May 07,2014
Minithumbup
By:
May 07,2014
0 people found
this helpful
I recently had a property in central woking available to let. I had been in contact with County Properties (James) previously and thought him very professional, however using two agents to advertise the property previously, the other agent won out that time. That proved to be a far from smooth experience and I had no problem in contacting James again to help me find a new tenant this time. In no time at all they had secured me a good corporate let at my asking price and I had a void period o...
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May 02,2014
Minithumbup
By:
May 02,2014
0 people found
this helpful
Very attentive service leading up to the letting. In fact it was so efficient, I had trouble keeping up with events and wonder if I could have been kept in touch a little more with progress. But within 2 days of buying an apartment they had visited the property and placed it on the market for letting the same day. The flat let within a few days. The full (service) management is being passed to the management department, and we will wait to see how this develops. Seamless service so far....
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May 02,2014
Minithumbup
By:
May 02,2014
0 people found
this helpful
I was very impressed with County Property Management , this is our first purchase of a flat which needed to be fully furnished and James Guyton in particular was very willing to spend time discussing the Woking rental market , what we needed to put in the flat and gave us lots of practical advice before we had even instructed him. Once instructed he moved very quickly to find a suitable tenant and his whole team have been very helpful and we will certainly be using them when we need to find a ne...
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Apr 29,2014
Minithumbup
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Apr 29,2014
0 people found
this helpful
As a new landlord, I have been very pleased with the way County Property Management dealt with my letting so promptly and professionally. From initial contact some time ago as a prospective landlord they provided sound and realistic advice, proactively kept in touch and were quick to deal with any queries I had. Once instructed, my letting was secured in a very short timeframe. At a personal level everyone I spoke to at the company was professional, courteous and pleasant to deal with. Recommend...
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Mar 07,2014
Minithumbup
By:
Mar 07,2014
0 people found
this helpful
Can\'t fault the service - we\'re new landlords and have let two properties, both of which had tenants in within two weeks of completion. All my questions get answered straight away in the most helpful fashion, (advice is often given before it\'s asked for too, a stitch in time etc) and we\'ve found the whole process transparent and very supportive, all the staff friendly and efficient (could easily have mentioned more than two). We\'re very glad we chose County....
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Feb 20,2014
Minithumbdown
By:
Feb 20,2014
2 people found
this helpful
County is such a disappointment - and literally charge the tenant for walking through the door or lifting the phone - This coupled with the fact that the staff all seem to think so highly of themselves, this makes them very unapproachable in my opinion. I have since found out that they are part of Leaders which I was very surprised at. I loved my property and it was a great home and County were helpful at the start - its once they have you locked in that they become aggressively unapologetic...
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What agent could do to change your mind?
Shown the respect and service levels that tenants deserve.
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By: James Guyton
Mar 07, 2014
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Dear Surrey Guy, Thank you for your comments. I am sorry to hear that you are so disappointed by your experience with us and if you would like to contact me personally then I would be happy to investigate any specific issues there may have been with your tenancy, as your review is not specific. I can assure you that we do take customer service very seriously and whilst we are appointed and employed by the landlord and as such we act primarily on their behalf, we also do our utmost to ensure t....
Feb 04,2014
Minithumbup
By:
Feb 04,2014
0 people found
this helpful
We first asked County for advice on the type of property we should be looking at to maximise our return. James was extremely helpful in this regard, advising on rentability and rental income within hours of our sending an email with the property details. After our purchase he looked round the property with us and advised on what was needed to be done. When all the works were completed, it was let and occupied within three weeks at the asking price. Very efficient service!...
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Jan 20,2014
Minithumbup
By:
Jan 20,2014
0 people found
this helpful
James and Kate did an excellent job introducing a first class tenant for my property. I had several viewings shortly after placing my flat with County and it was let within one month. The whole process was handled promptly, professionally and was totally stress free. Kate is efficient and a pleasure to deal with, I can recommend County with Confidence. Joanne Eldridge...
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Dec 23,2013
Minithumbup
By:
Dec 23,2013
0 people found
this helpful
We would hIghly recommend county property. A friendly and professional team who were keen to find the right property to suit our requirements. Katy was very knowledgeable about the Woking lettings market and a pleasure to deal with....
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Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
I have been a landlord with County Property Management for 7 years, during which we have seen a number of tenants pass through the property. I have always found the Management Team to be fast, efficient and accurate in their assessment and handling of the numerous situations that have arisen over these years. They seem to carry a balance that takes in to account the position of both the landlord and tenant. I would recommend them as a point of call for both landlords and tenants....
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Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
I have only been working with County Properties for the past nine months but in that time everyone at the company has been very, very helpful in terms of the initially letting of my flat, which included a very detailed inventory; something important to all landlords. My tenant also commented on how helpful she found the letting staff. County Properties has provided real peace of mind - exactly what I was looking for in an agent....
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Dec 02,2013
Minithumbup
By:
Dec 02,2013
0 people found
this helpful
We have found James & his staff to be very professional & supportive in helping us as first time landlords to get our new property ready for the rental market. The property was rented in less than 2 weeks keeping us updated as the the property was shown as well as during the negotiation stages for the ultimate rent achieved. They will also manage the property for us on an ongoing basis & would highly recommend the overall service they provide....
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Nov 04,2013
Minithumbup
By:
Nov 04,2013
0 people found
this helpful
James was confident and clear about the rental market within Woking. James explain the best market for the property to be marketed and what could be achieved in the rental market. Gave a clear guide of what County Properties can do to help the process for a landlord. James was clear at explaining the fees and prices that will be applicable to me. The marketing aspects i.e. Photos and website was done to a good standard, where the property was rented out within a week. What made me oh with County...
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Oct 23,2013
Minithumbup
By:
Oct 23,2013
0 people found
this helpful
First time Landlord. When embarking on the road to finding a property I decided to find an agent in Woking to assist me. I struck gold when I met James Guyton, who has assisted me throughout the whole process of viewing, purchasing and then finding a good quality tenant. James\' knowledge is excellent in all aspects. James was professional, friendly, welcoming, honest and efficient with any query I had. I would recommend him and CPM to any potential landlord/lady, family, friends and c...
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Oct 09,2013
Minithumbdown
By:
Oct 09,2013
2 people found
this helpful
I found County Property management an unyielding company with staff that treated you (the tenant) like a second class citizen. I would never recommend anyone have dealings with the company. On vacating the property, we cleaned the property, then were forced to spend an additional £350 to have the property professionally cleaned ,only to have an additional £200 deducted from the deposit: £130 for the removal of apples which had fallen from the apple tree in the property after we have va...
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What agent could do to change your mind?
rent from a private landlord, or Waterfalls (a lovely company)
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By: James Guyton
Oct 09, 2013
View all comments (1)
Hello Carola, Thank you for your review. We are disappointed to hear that you feel so disappointed with the service you have received from us in this instance. Unfortunately, tenants often feel aggrieved when monies are deducted from the deposit. However, the issues you have mentioned - garden, light bulbs - are tenant responsibilities for which the landlord is fully entitled to claim. Likewise, professional cleaning upon departure, whilst expensive, is a normal requirement and although t....
Oct 03,2013
Minithumbup
By:
Oct 03,2013
0 people found
this helpful
This has been my first venture into the buy-to-let market. James was kind enough to offer market insight and guidance well in advance of the actual purchase. Acting upon this I was able to acquire a property and had it let for asking price within hours of completion. 100% satisfaction....
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Oct 02,2013
Minithumbup
By:
Oct 02,2013
1 people found
this helpful
Being new to the \'buy to let\' market, I did a little research myself, then later upon a recommendation, visited CPM and talked to James. We had various meetings where he always found the time to answer my many questions both factually and informatively. Everything made sense, confirmed my earlier research and I knew I could trust James to guide me through what I thought would be a difficult process. Once completed he seamlessly handed over to his colleague Katy and a tenant was found quickly a...
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Oct 01,2013
Minithumbup
By:
Oct 01,2013
1 people found
this helpful
I saw 3 agents before putting my property on the market and I chose County Property because of James Guyton - his knowledge of the market, realistic pricing and knowledge of the local industry (oil and gas) which was causing high demand was excellent. He doesn\'t put pressure on the landlord and doesn\'t give false hopes on rental income just to get business. James took me through all the process and procedures and was very transparent about the costs and the level of service. Since i registered...
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Aug 16,2013
Minithumbup
By:
Aug 16,2013
0 people found
this helpful
We have let our property through County Properties and happywitht the way the process was dealt. The are all friendly and always helpful when called into the branch often without any appointment. They fount a tenant within a very short time....
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Areas covered
  • GU21
    GU22
    GU24
    KT14 6
    GU1
    GU2
    GU6

ARLA SAGEagent


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52 0 12 5 0 0 0 0 0 0
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James Guyton James Guyton
Lettings Manager 33 reviews

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Chris Reynolds - upload your photo Chris Reynolds
 1 reviews

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Katy Coulson Katy Coulson
Senior Consultant 5 reviews

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Jennifer Louis - upload your photo Jennifer Louis
 2 reviews

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Kate Ostinelli Kate Ostinelli
Senior Lettings Negotiator 5 reviews

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Gemma Rolph - upload your photo Gemma Rolph
 5 reviews

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Heather Brown - upload your photo Heather Brown
 1 reviews

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Helen Covus - upload your photo Helen Covus
 1 reviews

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Elaine Findlay - upload your photo Elaine Findlay
 1 reviews

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Beth Zug - upload your photo Beth Zug
 1 reviews

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Opening hours


  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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