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“Worst Letting Agency Ever...”

Dec 10,2018
Minithumbdown
By: 'Tom Barker'
Dec 10,2018
0 people found
this helpful
I was rarely able to contact the agency through phone after I became a tenant at one of their properties. The never got back to any of my e-mails or called me back. This has been such a poor service and support, in order to ...
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“conmen...”

Aug 28,2018
Minithumbdown
By: 'david gallacher'
Aug 28,2018
1 people found
this helpful
took 3k yes ,3 thousand for advertising and got nothing but an a4 schedule worst estate agent in ayr ,d, grant now with slater hogg...
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Comment on agent fees
abismal
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“Professional and effective service...”

May 12,2018
Minithumbup
By: 'Jim Heaney'
May 12,2018
0 people found
this helpful
The introductory meeting was clear and friendly and the follow on first class. They set up 6 viewings in the first day and had an acceptable offer within 2 days. Great result! We were kept informed at all stages by phone, text and email....
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Comment on agent fees
Very pleased with the reasonable fees
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“They have an aversion to renting out properties. If you are a landlord avoid using them as your agents....”

May 02,2018
Minithumbdown
By: 'Rph'
May 02,2018
0 people found
this helpful
I live in a different area from the flat I rent out so am reliant on the agent for organising any repairs. I originally commissioned a local agent to look after the flat, however this agent was subsequently taken over by Countrywide. they have taken ...
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“Don't trust them, bunch of liars....”

Apr 17,2018
Minithumbdown
By: 'Pregnant mom'
Apr 17,2018
0 people found
this helpful
I had multiple issues with the shawlands branch of countrywide. 1. When I moved into property they lost my keys and took 1 month to get the secure key sorted. Till that time I had to spend 1 month in my friends house. 2. After moving into the property ...
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Mar 04,2018
Minithumbdown
By: 'Disgruntled customer'
Mar 04,2018
0 people found
this helpful
Beyond useless is the only way to describe the team at Glasgow Merchant City. They are often friendly but don't actually seem to do anything for the money you pay as a landlord. My partner made repeated phonecalls to chase every last detail of ...
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Dec 09,2017
Minithumbdown
By: 'Angry Mother'
Dec 09,2017
2 people found
this helpful
We are currently renting a property from this agent, and I would never recommend this agency to anyone. They are an absolute disgrace of a company. They let out this house, even though it is in a disgraceful state and have simply ignored all the ...
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Oct 18,2017
Minithumbup
By: 'Thomas'
Oct 18,2017
0 people found
this helpful
We have read a lot of bad reviews about this letting agent and were a bit suspicious of the dealings, but that might have been our own bias after having read all the bad reviews. I do not recall much details from when we have ...
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Comment on agent fees
Cannot recall
Was this helpful? Yes
Oct 11,2017
Minithumbdown
By: 'Angry'
Oct 11,2017
1 people found
this helpful
CAUTION - complete incompetence and lack of communication in all areas they are only interested in collecting monthly fees. 9 mths of renting our property and one property inspection. Check out report must have been done 4.55pm on a Friday Complete Circus....
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Comment on agent fees
BAD
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By: Frustrated and angry
Jul 04, 2018
View all comments (1)
The worst agency ever. They never Reply to your emailsOr when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is simply an impossible task and you have to survive on your own in your flat. What they care about is monthly fees and nothing else. I wish I coul or when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is s ...
Oct 08,2017
Minithumbdown
By: 'Unsatisfied Tenant'
Oct 08,2017
0 people found
this helpful
Worst agents ever. Avoid them at all costs if you can. They've been absolutely unprofessional when it came to my flatmate and I signing our tenancy agreement. They have lied to me about them contacting my guarantor for their details, even though my guarantor ...
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Aug 29,2017
Minithumbdown
By: 'Mithun'
Aug 29,2017
1 people found
this helpful
Worst company ever! After weeks of chasing up over the phone, Countrywide finally gave me a viewing slot for a rental property in Glasgow on a Saturday at 2.30pm. Apparently, the existing tenants were being difficult and not allowing them access to the property. Nevermind. ...
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Apr 14,2017
Minithumbdown
By: 'Lauree'
Apr 14,2017
1 people found
this helpful
Reported leak February has not been fixed. Hole in roof, reported. Roof fell in on finances head. Still no contact...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 08,2017
Minithumbdown
By: 'Landlord'
Apr 08,2017
1 people found
this helpful
We were new to letting out property so chose a name we knew but if turned out to be mistake. They mismanaged the tenants, mismanaged the issues reported by tenants, failed to act on our instruction and failes to communicate to the expected level. The ...
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Comment on agent fees
Poor . You are not paying for a good service.
Was this helpful? Yes
Mar 16,2017
Minithumbdown
By: 'Connorh'
Mar 16,2017
0 people found
this helpful
We moved in on the 6th of March, since that point we have had no hot water or heating. It is currently the 16th and so we have went 10 days without a resolution. We have not been provided with any regular updates, I have raised 2 ...
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Comment on agent fees
no idea not a landlord, but given the state of the apartment (bits falling off all over the place) the monthly rent is very high.
Was this helpful? Yes
Feb 27,2017
Minithumbdown
By: 'TRAI'
Feb 27,2017
0 people found
this helpful
Absolute disgusted with this agency. Did not clean and make house habitable. And not happy with service been waiting weeks for repairs and still not done....
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Comment on agent fees
Bad agency
Was this helpful? Yes
Nov 23,2016
Minithumbdown
By: 'Tenants'
Nov 23,2016
4 people found
this helpful
On this street there are about 10 different agencies. Now, I am no econony expert, but I would naively expect that with such high competition the customer service would be stellat. Err, no... far from it. Sure we entered as tenants needing to renew the contract ...
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Nov 15,2016
Minithumbdown
By: 'Frustrated Landlord'
Nov 15,2016
5 people found
this helpful
Appalling company to deal with. I have just moved my properties to another agent and I am so relieved - dealing with Countrywide has been incredibly stressful. I have complained many times over the years, but nothing has ever really changed. They have no interest ...
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Comment on agent fees
They will charge for anything they can possibly think of
Was this helpful? Yes
Oct 15,2016
Minithumbdown
By: 'DO NOT USE COUNTRYWIDE !!'
Oct 15,2016
2 people found
this helpful
Company is a joke !! Worst I have ever had to deal with ! Washing machine broke down, waited two weeks for it to be fixed for it to break down again waited abt 2/3 month second time round. My lease was up and it still wasn't fixed ...
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Oct 10,2016
Minithumbdown
By: 'Goat'
Oct 10,2016
3 people found
this helpful
Avoid like the plague. They will not answer emails, they will not fix problems, they will lie and then finally your deposit will be raided to pay for things they didn't fix during your tenancy....
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Comment on agent fees
Not applicable for Scotland. Although the threat of admin fees was on everything
Was this helpful? Yes
Aug 10,2016
Minithumbdown
By: 'Katie Pettigrew'
Aug 10,2016
1 people found
this helpful
Worst letting agent I have had the misfortune to deal with - would never use again. Many problems with contracts beforehand, and different staff members saying different things. On the day we were meant to move we were all packed up and leaving Dundee when ...
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What agent could do to change your mind?
Will charge you for any little thing
Attached Files
Comment on agent fees
Will charge you for any little thing
Was this helpful? Yes
Jul 28,2016
Minithumbdown
By: 'pfc1953'
Jul 28,2016
2 people found
this helpful
All staff can be classed as unprofessional. Try phoning and you get voicemail. When staff decide to call you back they are rude. if you are interested in renting a property advertised heaven help you --you have to do all the running. No way will ...
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What agent could do to change your mind?
n/a
Attached Files
Comment on agent fees
n/a
Was this helpful? Yes
Jul 08,2016
Minithumbup
By: 'jon'
Jul 08,2016
3 people found
this helpful
Those people decided to keep 1000 pounds deposit for no reason whatsoever. They did not provide any evidence or any receipt. On the phone they told me that the cleaning was 100-150 pounds roughly (the house was in perfect order when we left it) and they ...
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Comment on agent fees
terrible
Was this helpful? Yes
Jun 16,2016
Minithumbdown
By: 'Sienah'
Jun 16,2016
5 people found
this helpful
The worst estate agency ever. The misery these guys made me go through was atrocious. The staff at candleriggs branch are rude, unhelpful and dishonest including the manager. They lie through their teeth. I would never ever deal with these guys again and nor will ...
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What agent could do to change your mind?
Bad!
Attached Files
Comment on agent fees
Bad!
Was this helpful? Yes
Sep 13,2015
Minithumbup
By: 'Islay'
Sep 13,2015
0 people found
this helpful
I had an extremely positive experience with Countrywide Byres Rd. right from the valuation where Gavin made sure my questions were answered and he made sure he brought up things I hadn't even thought of! As a first sale for me I was very worried ...
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Comment on agent fees
Pretty standard to the agents I had out to give valuation. Although they included the cost of them completing the viewings within the fee which made my life easier.
Was this helpful? Yes
Sep 10,2015
Minithumbdown
By: 'Sil'
Sep 10,2015
3 people found
this helpful
Good evening, Worst letting agents we´ve ever come across: rude, dishonest and incompetent staff at the Glasgow and Hamilton branch. We rented a fully furnished house, we were reassured all repairs had been carried out before signing the lease but unfortunately, it was all ...
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By: Investigating corrupt LLs
Apr 06, 2016
View all comments (1)
Do not expect to get your deposit back. Check and see who the owner is on tenancy. If its a Mr or Mrs McAllister then im afraid you have been scammed. They own the letting agency so theres a conflict of interest there imo. They have a 100% dispute record for the deposit scheme as far as I can tell through my investigations. Meaning no matter how good you leave the property they will raise a dispute in the hope you do not understand the complicated deposit dispute scheme process. They will then f ...
Sep 10,2015
Minithumbup
By: 'J.K.'
Sep 10,2015
0 people found
this helpful
I had two agents visit the property, Slater Hogg and Countrywide and quite frankly they were worlds apart in terms of the service level they offered, same deal in terms of commission and fees etc.but the way and the detail that countrywide went into ...
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Comment on agent fees
Fees were very good for the service they delivered
Was this helpful? Yes
Aug 16,2015
Minithumbdown
By: 'Tenant'
Aug 16,2015
3 people found
this helpful
Abysmal service. I have let from Countrywide twice now and both times the service has been lazy, shocking and at times unsavoury. There is obviously no communication between staff as each person gives me contrasting information, and I am always misguided on what documents I ...
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Jul 30,2015
Minithumbdown
By: 'Julie'
Jul 30,2015
0 people found
this helpful
Couldn't habe been worse. Just when I thought they couldn't get anything else wrong, they messed up again. I also think it might be their policy to ignore irate customers because every time I had an issue, it was near impossible to get a hold ...
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May 12,2015
Minithumbdown
By: 'JON C'
May 12,2015
2 people found
this helpful
Absolute nightmare of a branch took three weeks to get online photos on paid final bill got it in writing from manager then weeks after I paid bill they are now demanding vast amount of money....
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Comment on agent fees
Paid fees in total they are now demanding more money
Was this helpful? Yes
Mar 17,2015
Minithumbdown
By: 'ATenant'
Mar 17,2015
5 people found
this helpful
Countrywide seems to have a corporate culture of misleading and mistreating tenants (and, from what I hear, landlords as well). They never responded to my written requests to do anything (repairs, initial cleaning, etc.) What's worse, they sometimes respond positively by phone (never in writing) ...
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Review statistics

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Complaints Procedure

No procedure available.

Awards won by Countrywide Scotland

Individual Branch Awards


Branch
33 Stirling Street, Airdrie ML6 0AH
(0)
Branch
14 Parkhouse Street, Ayr KA7 2HH
(1)
Branch
71 Candleriggs, Glasgow G1 1NP
(15)
show all branches (22)
Branch
107-109 Byres Road, Glasgow G11 5HW
(6)
Branch
101-107 Wellington Street, Glasgow G2 2XT
(3)
Branch
612 Alexandra Parade, Glasgow G31 3BT
(0)
Branch
612-614 Alexandra Parade, Glasgow G31 3BT
(1)
Branch
202 Kilmarnock Road, Glasgow G41 3PG
(3)
Branch
29 Cadzow Street, Hamilton ML3 6EE
(5)
Branch
19 Bank Street, Irvine KA12 0AJ
(0)
Branch
45 John Finnie Street, Kilmarnock KA1 1BL
(0)
Branch
5 Causeyside Street, Paisley PA1 1UW
(1)
Baillieston Branch
1 Barrachnie Road, Baillieston G69 6HB
(1)
Clarkston Branch
39 Busby Road, Glasgow G76 7BN
(0)
Denniestoun Glasgow
612-614 Alexandra Parade, Glasgow G31 3BT
(0)
East Kilbride Branch
22-24 Cornwall Way, East Kilbride G74 1JR
(2)
Kersland St Glasgow
4 Kersland Street, Glasgow G12 8BL
(3)
Kirkintilloch Branch
43 Townhead, Kirkintilloch G66 1NG
(0)
Office 1
2nd floor 26 Springfield Court, Glasgow G1 3DQ
(3)
Office 2
5 Causeyside Street, Paisley PA1 1UW
(0)
Office 3
4 Kersland Street West End, Glasgow G12 8BL
(4)
Rutherglen Branch
230 Stonelaw Road, Glasgow G73 3SA
(0)


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