I was rarely able to contact the agency through phone after I became a tenant at one of their properties. The never got back to any of my e-mails or called me back. This has been such a poor service and support, in order to ... read full review
Branch: Ayr, 14 Parkhouse Street
Services: Surveys
Would you recommend?: No
Postcode: KA26
Branch: Ayr, 14 Parkhouse Street
Surveys
Postcode: KA26
1people found this helpful
took 3k yes ,3 thousand for advertising and got nothing but an a4 schedule worst estate agent in ayr ,d, grant now with slater hogg... read full review
Branch: Hamilton, 29 Cadzow Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: ML4
Branch: Hamilton, 29 Cadzow Street
Sales (as a Vendor)
Postcode: ML4
0people found this helpful
The introductory meeting was clear and friendly and the follow on first class. They set up 6 viewings in the first day and had an acceptable offer within 2 days. Great result! We were kept informed at all stages by phone, text and email.... read full review
“They have an aversion to renting out properties. If you are a landlord avoid using them as your agents....”
1 Star Review
May 02,2018
By: 'Rph'
May 02,2018
Branch: Glasgow, 71 Candleriggs
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: Dd1
Branch: Glasgow, 71 Candleriggs
Lettings (as a Landlord)
Postcode: Dd1
0people found this helpful
I live in a different area from the flat I rent out so am reliant on the agent for organising any repairs. I originally commissioned a local agent to look after the flat, however this agent was subsequently taken over by Countrywide.
they have taken ... read full review
I had multiple issues with the shawlands branch of countrywide.
1. When I moved into property they lost my keys and took 1 month to get the secure key sorted. Till that time I had to spend 1 month in my friends house.
2. After moving into the property ... read full review
“Beyond useless is the only way to describe the team ......”
1 Star Review
Mar 04,2018
By: 'Disgruntled customer'
Mar 04,2018
Branch: Glasgow, 71 Candleriggs
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G40
Branch: Glasgow, 71 Candleriggs
Lettings (as a Landlord)
Postcode: G40
0people found this helpful
Beyond useless is the only way to describe the team at Glasgow Merchant City. They are often friendly but don't actually seem to do anything for the money you pay as a landlord. My partner made repeated phonecalls to chase every last detail of anything ... read full review
“We are currently renting a property from this agent, and ......”
1 Star Review
Dec 09,2017
By: 'Angry Mother'
Dec 09,2017
Branch: Hamilton, 29 Cadzow Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: g72
Branch: Hamilton, 29 Cadzow Street
Lettings (as a Tenant)
Postcode: g72
2people found this helpful
We are currently renting a property from this agent, and I would never recommend this agency to anyone. They are an absolute disgrace of a company. They let out this house, even though it is in a disgraceful state and have simply ignored all the ... read full review
We have read a lot of bad reviews about this letting agent and were a bit suspicious of the dealings, but that might have been our own bias after having read all the bad reviews.
I do not recall much details from when we have ... read full review
“CAUTION - complete incompetence and lack of communication in all ......”
1 Star Review
Oct 11,2017
By: 'Angry'
Oct 11,2017
Branch: Glasgow, 2nd floor
26 Springfield Court
Services: Lettings (as a Landlord)
Rent PCM: £850 Would you recommend?: No
Postcode: KA30
Branch: Glasgow, 2nd floor
26 Springfield Court
Lettings (as a Landlord)
Rent PCM: £850 Postcode: KA30
1people found this helpful
CAUTION - complete incompetence and lack of communication in all areas they are only interested in collecting monthly fees. 9 mths of renting our property and one property inspection. Check out report must have been done 4.55pm on a Friday Complete Circus.... read full review
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(1)
The worst agency ever. They never Reply to your emailsOr when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is simply an impossible task and you have to survive on your own in your flat. What they care about is monthly fees and nothing else. I wish I coul or when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is s ...
“Worst agents ever. Avoid them at all costs if you ......”
1 Star Review
Oct 08,2017
By: 'Unsatisfied Tenant'
Oct 08,2017
Branch: Glasgow, 71 Candleriggs
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G3
Branch: Glasgow, 71 Candleriggs
Lettings (as a Tenant)
Postcode: G3
0people found this helpful
Worst agents ever. Avoid them at all costs if you can. They've been absolutely unprofessional when it came to my flatmate and I signing our tenancy agreement. They have lied to me about them contacting my guarantor for their details, even though my guarantor had ... read full review
Worst company ever! After weeks of chasing up over the phone, Countrywide finally gave me a viewing slot for a rental property in Glasgow on a Saturday at 2.30pm. Apparently, the existing tenants were being difficult and not allowing them access to the property.
Nevermind. ... read full review
“We were new to letting out property so chose a ......”
1 Star Review
Apr 08,2017
By: 'Landlord'
Apr 08,2017
Branch: East Kilbride, 22-24 Cornwall Way
Services: Lettings (as a Landlord)
Rent PCM: £450 Would you recommend?: No
Postcode: G72
Branch: East Kilbride, 22-24 Cornwall Way
Lettings (as a Landlord)
Rent PCM: £450 Postcode: G72
1people found this helpful
We were new to letting out property so chose a name we knew but if turned out to be mistake. They mismanaged the tenants, mismanaged the issues reported by tenants, failed to act on our instruction and failes to communicate to the expected level. The ... read full review
We moved in on the 6th of March, since that point we have had no hot water or heating. It is currently the 16th and so we have went 10 days without a resolution.
We have not been provided with any regular updates, I have raised 2 ... read full review
Comment on agent fees
no idea not a landlord, but given the state of the apartment (bits falling off all over the place) the monthly rent is very high.
“Absolute disgusted with this agency. Did not clean and make ......”
1 Star Review
Feb 27,2017
By: 'TRAI'
Feb 27,2017
Branch: Hamilton, 29 Cadzow Street
Services: Lettings (as a Tenant)
Rent PCM: £400 Would you recommend?: No
Postcode: ML3
Branch: Hamilton, 29 Cadzow Street
Lettings (as a Tenant)
Rent PCM: £400 Postcode: ML3
0people found this helpful
Absolute disgusted with this agency. Did not clean and make house habitable. And not happy with service been waiting weeks for repairs and still not done.... read full review
“On this street there are about 10 different agencies. Now, I ......”
1 Star Review
Nov 23,2016
By: 'Tenants'
Nov 23,2016
Branch: Glasgow, 71 Candleriggs
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G41
Branch: Glasgow, 71 Candleriggs
Lettings (as a Tenant)
Postcode: G41
4people found this helpful
On this street there are about 10 different agencies. Now, I am no econony expert, but I would naively expect that with such high competition the customer service would be stellat. Err, no... far from it. Sure we entered as tenants needing to renew the contract ... read full review
Appalling company to deal with. I have just moved my properties to another agent and I am so relieved - dealing with Countrywide has been incredibly stressful. I have complained many times over the years, but nothing has ever really changed. They have no interest ... read full review
Comment on agent fees
They will charge for anything they can possibly think of
“Company is a joke !! Worst I have ever had to ......”
1 Star Review
Oct 15,2016
By: 'DO NOT USE COUNTRYWIDE !!'
Oct 15,2016
Branch: Glasgow, 612-614 Alexandra Parade
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G335
Branch: Glasgow, 612-614 Alexandra Parade
Lettings (as a Tenant)
Postcode: G335
2people found this helpful
Company is a joke !! Worst I have ever had to deal with ! Washing machine broke down, waited two weeks for it to be fixed for it to break down again waited abt 2/3 month second time round. My lease was up and it still wasn't fixed ... read full review
Avoid like the plague. They will not answer emails, they will not fix problems, they will lie and then finally your deposit will be raided to pay for things they didn't fix during your tenancy.... read full review
Comment on agent fees
Not applicable for Scotland. Although the threat of admin fees was on everything
“Worst letting agent I have had the misfortune to deal ......”
3 Star Review
Aug 10,2016
By: 'Katie Pettigrew'
Aug 10,2016
Branch: Glasgow, 4 Kersland Street
Services: Lettings (as a Tenant)
Rent PCM: £815 Would you recommend?: No
Postcode: G11
Branch: Glasgow, 4 Kersland Street
Lettings (as a Tenant)
Rent PCM: £815 Postcode: G11
1people found this helpful
Worst letting agent I have had the misfortune to deal with - would never use again. Many problems with contracts beforehand, and different staff members saying different things. On the day we were meant to move we were all packed up and leaving Dundee when ... read full review
All staff can be classed as unprofessional. Try phoning and you get voicemail. When staff decide to call you back they are rude. if you are interested in renting a property advertised heaven help you --you have to do all the running. No way will ... read full review
“Those people decided to keep 1000 pounds deposit for no reason ......”
1 Star Review
Jul 08,2016
By: 'jon'
Jul 08,2016
Branch: Glasgow, 71 Candleriggs
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: g4
Branch: Glasgow, 71 Candleriggs
Lettings (as a Tenant)
Postcode: g4
3people found this helpful
Those people decided to keep 1000 pounds deposit for no reason whatsoever. They did not provide any evidence or any receipt. On the phone they told me that the cleaning was 100-150 pounds roughly (the house was in perfect order when we left it) and they ... read full review
“The worst estate agency ever. The misery these guys made ......”
1 Star Review
Jun 16,2016
By: 'Sienah'
Jun 16,2016
Branch: Glasgow, 71 Candleriggs
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G51
Branch: Glasgow, 71 Candleriggs
Lettings (as a Landlord)
Postcode: G51
5people found this helpful
The worst estate agency ever. The misery these guys made me go through was atrocious. The staff at candleriggs branch are rude, unhelpful and dishonest including the manager. They lie through their teeth.
I would never ever deal with these guys again and nor will ... read full review
“I had an extremely positive experience with Countrywide Byres Rd. ......”
5 Star Review
Sep 13,2015
By: 'Islay'
Sep 13,2015
Branch: Glasgow, 107-109 Byres Road
Services: Sales (as a Vendor)
Sold price: £76138 Would you recommend?: Yes
Postcode: G14
Branch: Glasgow, 107-109 Byres Road
Sales (as a Vendor)
Sold price: £76138 Postcode: G14
0people found this helpful
I had an extremely positive experience with Countrywide Byres Rd. right from the valuation where Gavin made sure my questions were answered and he made sure he brought up things I hadn't even thought of! As a first sale for me I was very worried ... read full review
Comment on agent fees
Pretty standard to the agents I had out to give valuation. Although they included the cost of them completing the viewings within the fee which made my life easier.
“Good evening,
Worst letting agents we´ve ever come across: ......”
1 Star Review
Sep 10,2015
By: 'Sil'
Sep 10,2015
Branch: Hamilton, 29 Cadzow Street
Services: Lettings (as a Tenant)
Rent PCM: £950 Would you recommend?: No
Postcode: ML6
Branch: Hamilton, 29 Cadzow Street
Lettings (as a Tenant)
Rent PCM: £950 Postcode: ML6
3people found this helpful
Good evening,
Worst letting agents we´ve ever come across: rude, dishonest and incompetent staff at the Glasgow and Hamilton branch.
We rented a fully furnished house, we were reassured all repairs had been carried out before signing the lease but unfortunately, it was all ... read full review
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(1)
Do not expect to get your deposit back. Check and see who the owner is on tenancy. If its a Mr or Mrs McAllister then im afraid you have been scammed. They own the letting agency so theres a conflict of interest there imo. They have a 100% dispute record for the deposit scheme as far as I can tell through my investigations. Meaning no matter how good you leave the property they will raise a dispute in the hope you do not understand the complicated deposit dispute scheme process. They will then f ...
“I had two agents visit the property, Slater Hogg and ......”
5 Star Review
Sep 10,2015
By: 'J.K.'
Sep 10,2015
Branch: Glasgow, 107-109 Byres Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G61
I had two agents visit the property, Slater Hogg and Countrywide and quite frankly they were worlds apart in terms of the service level they offered, same deal in terms of commission and fees etc.but the way and the detail that countrywide went into ... read full review
Comment on agent fees
Fees were very good for the service they delivered
Abysmal service. I have let from Countrywide twice now and both times the service has been lazy, shocking and at times unsavoury. There is obviously no communication between staff as each person gives me contrasting information, and I am always misguided on what documents I ... read full review
Couldn't habe been worse. Just when I thought they couldn't get anything else wrong, they messed up again. I also think it might be their policy to ignore irate customers because every time I had an issue, it was near impossible to get a hold ... read full review
“Absolute nightmare of a branch took three weeks to get ......”
1 Star Review
May 12,2015
By: 'JON C'
May 12,2015
Branch: Baillieston, 1 Barrachnie Road
Services: Sales (as a Vendor)
Sold price: £129950 Would you recommend?: No
Postcode: G32
Branch: Baillieston, 1 Barrachnie Road
Sales (as a Vendor)
Sold price: £129950 Postcode: G32
2people found this helpful
Absolute nightmare of a branch took three weeks to get online photos on paid final bill got it in writing from manager then weeks after I paid bill they are now demanding vast amount of money.... read full review
Comment on agent fees
Paid fees in total they are now demanding more money
Countrywide seems to have a corporate culture of misleading and mistreating tenants (and, from what I hear, landlords as well). They never responded to my written requests to do anything (repairs, initial cleaning, etc.) What's worse, they sometimes respond positively by phone (never in writing) ... read full review