Cottons
3.2/5, 9 reviews
56% recommended
25% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 25% 100% £0 £0
Lettings 0% 99% £550 £550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 3 1 0 1 0 0 1
Areas covered
Address

361 Hagley Road
Birmingham
West Midlands
B17 8DL
0121 247 2299

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Overpayment of rent...”

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Jun 12,2019
Minithumbdown
By: 'Natalie'
Jun 12,2019
1 people found
this helpful
I had previously been a tenant within a property managed by Cottons for over 5 years, I left the property after being issued with 2 months notice due the landlord requiring his property back. I have never defaulted on my rent payments, and as I was leaving ...
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Was this helpful? Yes
By: Jason Coombes
Jun 12, 2019
View all comments (1)
Natalie, thank you for your review, we take all comments and reviews seriously, however, I feel I need to clarify some inaccuraces in your review, firstly, you have been advised from the outset that that the amount had been paid forward to the landlord, due to dates on which you were leaving, clearly being told that the overpayment is the responsibility of the landlord, you have also beeb advised by me directly that this is the landlords responsibility to pay this back, so I fail to see how you ...

“Mr and Mrs Dudley...”

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Feb 04,2019
Minithumbdown
By: 'Mr'
Feb 04,2019
0 people found
this helpful
We have found Cottons go be completely hopeless in getting repairs done to our property. Unprofessional, ignorant people who never get back to you....
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Comment on agent fees
Bad
Was this helpful? Yes

“Renting...”

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Nov 19,2018
Minithumbup
By: 'Roger'
Nov 19,2018
0 people found
this helpful
Had a great experience with the lettings team, I can't speak for the other reviews but I would definitely use them again...
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Comment on agent fees
Fees are very reasonable!
Was this helpful? Yes

“In my experience after renting with Cottons for over 4 years ......”

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Jul 10,2017
Minithumbdown
By: 'Gemma'
Jul 10,2017
4 people found
this helpful
In my experience after renting with Cottons for over 4 years now, they have no regard for their tenants or the properties they are supposed to maintain. I reported a repair that needed doing to my shower 7 days ago! I phoned them on a Monday morning ...
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Was this helpful? Yes
By: Jason Coombes
Nov 16, 2018
View all comments (1)
Hi Gemma, really sorry to see you feel this way, especially as i felt we had a good rapport and have always offered you support. I always welcome feedback, as it helps us to improve our service, however, you must appreciate that we have to act on instructions from our client, arrange visits from contractors and report quotes when received from the tradesmen. I am sure you can appreciate this is not an instant process. In this instance I am glad you had a bath for you and your family. Hopefully ...

“I have bought and sold property at Cottons auctions on ......”

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Nov 10,2015
Minithumbup
By: 'Paul'
Nov 10,2015
0 people found
this helpful
I have bought and sold property at Cottons auctions on many occasions, and I have always found all the staff very helpful and knowledgeable. Andrew has a vast amount of local knowledge and is very professional at all times. Thank you all...
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Comment on agent fees
I have found any fees we have paid to be very reasonable
Was this helpful? Yes

“After having really bad experience with two previous agents, I ......”

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May 25,2014
Minithumbup
By: 'Carole'
May 25,2014
0 people found
this helpful
After having really bad experience with two previous agents, I went with Cottons, I met Mr A Barden who was very upfront from the start and told me straight what I could expect, not like the others who gave me a load of rubbish with ...
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“I though the agents were very good, offered me advise ......”

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Oct 28,2013
Minithumbup
By: 'steve'
Oct 28,2013
0 people found
this helpful
I though the agents were very good, offered me advise and looked after me when I got into money trouble....
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“Very helpful in resolving difficult issue and helped me find ......”

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Apr 16,2013
Minithumbup
By: 'Rachel'
Apr 16,2013
1 people found
this helpful
Very helpful in resolving difficult issue and helped me find another more suitable property. Even negotiated on my behalf with the landlord....
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“I have recently moved out of a property which was ......”

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Sep 29,2011
Minithumbdown
By: 'Infuriated'
Sep 29,2011
1 people found
this helpful
I have recently moved out of a property which was managed by Cottons and I am so glad that I have left them. They treat their tenants with thinly veiled contempt and any attempt to get information, repairs or refunds from them is like getting ...
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What agent could do to change your mind?
They could have been generally more pleasant, helpful, had better manners (like not putting the phone down on tenants) and known how to run a lettings agency.
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Manager
May 28, 2014
View all comments (1)
I am really, very sorry, to read this, as you can see from the other comments a lot of changes have been made and our service is far better and customer experiance is much improved. Unlike other agencies we actively look to improve our sevices based on customer experiance. Whilst I acknowlege we don't get it right all of the time, we do strive to give an honest and fair service. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Cottons

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