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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 20 Reviews
95% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
90% sales fee satisfaction
90% letting fee satisfaction
Copes
8 Orsett Road, Grays, Essex
RM17 5DL
01375 311034
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints ProcedureLettings Complaint Procedure 1. Please raise your complaint with the property manager or sales advisor that is handling your case. 2. If the sales advisor / property manager cannot resolve the issue for you then please put your complaint in writing addressed to the Lettings Manager for that particular branch. 3. We will acknowledge to your complaint in writing within 5 working days. We will also start a full investigation. 4. In line with The Property Ombudsman guidelines a full written outcome will be sent to you within 15 working days. 5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to theManaging Director. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt. 6. If you are still not satisfied with the outcome, you can raise your complaint with the: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP 7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides. Sales Complaint Procedure 1. Please raise your complaint with the sales advisor that is handling your case. 2. If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager for that particular branch. 3. We will acknowledge your complaint in writing within 5 working days. We will also start a full investigation. 4. In line with The Property Ombudsman guidelines a full written outcome will be sent to you within 15 working days. 5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt. 6. If you are still not satisfied with the outcome, you can raise your complaint with the: The Property Ombudsman Milford House 43-55 Milford Street SalisburyWiltshire SP1 2BP 7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
Last updated at 4/12/2016, 2:40:14 AM by allAgents
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 1 | 0 | 14 | 0 | 4 | 0 | 0 | 1 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 90% | £160,000 | £300,000 |
| Lettings | 0% | 90% | £0 | £0 |
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By : 'Shrimper1975'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : RM15
Michael and Luke have been extremely helpful throughout the process of selling our house. We achieved a high number of viewings and sold our house within six weeks. Overall a great experience, thanks ... Read Full Review
The fees were explained up front and were very competitive.
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By : 'David'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £252000
Would you recommend ? : Yes
Postcode : RM17
Constantly updating me on current issues. Easily approachable all the time. Have used copes in the past and would use them ... Read Full Review
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David
By : 'Brian'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : RM17
My wife and I used Copes when we bought our flat that we have now sold, so, as their service was second to none then, it made sense to use them again. Everything that they have done, or for which they have been responsible has been done promptly and efficiently, with friendliness and charm. Outside ... Read Full Review
They are profession standard at 1.5% for sole agents.
They are profession standard at 1.5% for sole agents.
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By : 'Graham'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £168000
Would you recommend ? : Yes
Postcode : RM19
I have usede Copes for Letting and Selling. They are always professional and responsive. They are a positive role model for customer service. I would recommend them for Letting and ... Read Full Review
Competitive and value for money as they are a professional agent. I had a great custoemr experience
Competitive and value for money as they are a professional agent. I had a great custoemr experience
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Jason
By : 'John'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : RM16
Gave Professional advice during a complicated Sale Process. Good attention to detail, courteous, and extremely friendly to deal with. A very good team set ... Read Full Review
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By : 'Tracey'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £277500
Would you recommend ? : Yes
Postcode : RM16
Was really impressed with both Luke and Mike at our first meeting. They gave me all the relevant information I needed and I really felt they knew what they were talking. They weren't pushy and I felt confident with their knowledge. On the first weekend we had loads of viewings and sold within a ... Read Full Review
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By : 'Samuel'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £179900
Would you recommend ? : Yes
Postcode : RM16
The whole team were great, always helpful, always on the ball and help with se tricky situations. Would recommend Copes any day of the ... Read Full Review
Fees were fine
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By : 'Jameson1980'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RM16
We found Copes to be very helpful and would definitely recommend them to a friend and use them again in the ... Read Full Review
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By : 'RW'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Sold price : £194995
Would you recommend ? : Yes
Postcode : RM18
A professional and helpful team. Always kept us informed and would come back to us immediately to answer any queries. A recommended ... Read Full Review
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By : 'Susan'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Buyer )
Sold price : £217000
Would you recommend ? : Yes
Postcode : RM16
We were always given explanations and guidance, which were always appreciated with every aspect of the purchase. We were given assistance to help us to make plans for the renovation of the property which was a great ... Read Full Review
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By : 'Chris'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM17
Dealt with the sale of the property in and efficient & helpful manner. Highly recommended and will hopefully deal with ... Read Full Review
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By : 'Mrs'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM16
Sold our house in two days with them.They were very professional in dealing with every area of the sale .Put us in touch with a financial advisor who was great and very reasonably priced. They were very professional ,paid attention to detail. Luke was a real gentleman. Many thanks to the ... Read Full Review
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By : 'Ash'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RM17
We purchased a property using Copes and dealt with Micheal Lock. We can not praise him enough, he kept us in the loop at every stage and emailed back within 10 mins at most with a response to the million questions we asked. He was helpful and polite and nothing was ever too much trouble. Will ... Read Full Review
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By : 'ND'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM16
Efficient service and expert advise, which lead to a smooth sale. Staff were always friendly kept me up to date with the whole ... Read Full Review
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By : 'Mr'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM16
In the first few weeks, we were not kept informed as we would have wished. Latterly, opportunities were taken to increase the number of occasions that we were ... Read Full Review
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David
By : 'Graham'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM17
David Cope and his Team acted efficiently, promptly and effectively to find me a Buyer at a good competitive market price and facilitated a complex and lengthy process. As I was living and working in Scotland this required extra effort to maintain dialogue and communication. At all times I was kept ... Read Full Review
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By : 'Darren'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RM17
We recently bought our Property from Copes in Grays (Essex), we received a fantastic service from Michael Lock and if he wasnt available the other staff including Luke & Ann were very helpful. If it wasnt down to the helpfullness of Michael our purchase would not have gone through due to poor ... Read Full Review
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By : 'Gary'
Branch : Grays, 8 Orsett Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM19
I found everyone at Copes very professional and capable of providing assistance. I have been involved in a number of property transactions and would have no hesitation in recommending Copes ... Read Full Review
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Jason
By : 'JWC'
Branch : Grays, 8 Orsett Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
i have very recently moved into my new home in purfleet, I first spoke to Jason a few months ago since then everything has been plain sailing. everything has run very smoothly and i was kept in the loop with all goings on. i found jason and copes to be a breath of fresh air in terms of the way they ... Read Full Review
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By : 'Disgruntled'
Branch : Grays, 8 Orsett Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Copes Estate Agents is the worst I have ever dealt with. And having worked at an estate agents' office in the past, I find Copes to be the worst of the worst. I have lived in rented accommodation in Grays, Essex for the past 3years and on every occasion that I have contacted Copes as a result of ... Read Full Review
When a prospective tenant responds to an advert, Copes need to be proactive and return calls as promised!!