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    Jason
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    Michael Lock
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    David Cope
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    Luke Finch
Probably the Best Agent in Thurrock!
For 52 years we’ve been putting a smile on people’s faces. There’s nothing better than to hand over the keys to a buyer or tenant for them to start a new life in a new home!
How we do it isn’t rocket science but at Copes we are more conscious than most of the overriding importance of providing a service, delivered passionately by people who know. Perhaps this is one of the reasons why we enjoy such a good atmosphere in our offices. Most of our staff h
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8 Orsett Rd
Grays
Essex
RM17 5DL
01375 372825

 


Properties for sale
Properties for rent
Jun 07,2015
Minithumbup
By:
Jun 07,2015
Featured Review
0 people found
this helpful
My wife and I used Copes when we bought our flat that we have now sold, so, as their service was second to none then, it made sense to use them again. Everything that they have done, or for which they have been responsible has been done promptly and efficiently, with friendliness and charm. Outside core requirements, they prepared the EPC at reasonable cost, and helped me personally with a problem that was not their responsibility, with the same commitment and efficiency as everything else. Our ...
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Comment on agent fees
They are profession standard at 1.5% for sole agents.
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May 02,2014
Minithumbup
By:
May 02,2014
Featured Review
0 people found
this helpful
Sold our house in two days with them.They were very professional in dealing with every area of the sale .Put us in touch with a financial advisor who was great and very reasonably priced. They were very professional ,paid attention to detail. Luke was a real gentleman. Many thanks to the team. SOLD OUR HOUSE IN TWO DAYS WITH THEM.THEY WERE VERY PROFESSIONAL IN DEALING WITH EVERY AREA OF THE SALE .PUT US IN TOUCH WITH A FINANCIAL ADVISOR WHO WAS GREAT AND VERY REASONABLY PRICED .THEY WER...
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Aug 30,2013
Minithumbup
By:
Aug 30,2013
Featured Review
0 people found
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We recently bought our Property from Copes in Grays (Essex), we received a fantastic service from Michael Lock and if he wasnt available the other staff including Luke & Ann were very helpful. If it wasnt down to the helpfullness of Michael our purchase would not have gone through due to poor Solicitors being very slow and so Michael was our force to get things done and completed on time. Id like to thank all staff at Copes for all there help with making our Property Purchase and enjoyabl...
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Jan 26,2015
Minithumbup
By:
Jan 26,2015
Featured Review
0 people found
this helpful
Was really impressed with both Luke and Mike at our first meeting. They gave me all the relevant information I needed and I really felt they knew what they were talking. They weren't pushy and I felt confident with their knowledge. On the first weekend we had loads of viewings and sold within a week of going on the market. Luckily everything went through very smoothly but they were there when I needed them and had all the up to date info throughout the process. I'd definitely recommend them...
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Mar 28,2012
Minithumbup
By:
Mar 28,2012
Featured Review
1 people found
this helpful
i have very recently moved into my new home in purfleet, I first spoke to Jason a few months ago since then everything has been plain sailing. everything has run very smoothly and i was kept in the loop with all goings on. i found jason and copes to be a breath of fresh air in terms of the way they look after their clients and would fully recommend them to anyone else looking in the area....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Michael and Luke have been extremely helpful throughout the process of selling our house. We achieved a high number of viewings and sold our house within six weeks. Overall a great experience, thanks you!...
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Comment on agent fees
The fees were explained up front and were very competitive.
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Sep 25,2015
Minithumbup
By:
Sep 25,2015
0 people found
this helpful
Constantly updating me on current issues. Easily approachable all the time. Have used copes in the past and would use them again....
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Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
I have usede Copes for Letting and Selling. They are always professional and responsive. They are a positive role model for customer service. I would recommend them for Letting and Selling....
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Comment on agent fees
Competitive and value for money as they are a professional agent. I had a great custoemr experience
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
Gave Professional advice during a complicated Sale Process. Good attention to detail, courteous, and extremely friendly to deal with. A very good team set up....
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Aug 01,2014
Minithumbup
By:
Aug 01,2014
0 people found
this helpful
The whole team were great, always helpful, always on the ball and help with se tricky situations. Would recommend Copes any day of the week....
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Comment on agent fees
Fees were fine
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Jul 24,2014
Minithumbup
By:
Jul 24,2014
0 people found
this helpful
We found Copes to be very helpful and would definitely recommend them to a friend and use them again in the future...
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Jul 10,2014
Minithumbup
By:
Jul 10,2014
0 people found
this helpful
A professional and helpful team. Always kept us informed and would come back to us immediately to answer any queries. A recommended agent....
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Jul 02,2014
Minithumbup
By:
Jul 02,2014
0 people found
this helpful
We were always given explanations and guidance, which were always appreciated with every aspect of the purchase. We were given assistance to help us to make plans for the renovation of the property which was a great help....
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May 13,2014
Minithumbup
By:
May 13,2014
0 people found
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Dealt with the sale of the property in and efficient & helpful manner. Highly recommended and will hopefully deal with again....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
We purchased a property using Copes and dealt with Micheal Lock. We can not praise him enough, he kept us in the loop at every stage and emailed back within 10 mins at most with a response to the million questions we asked. He was helpful and polite and nothing was ever too much trouble. Will definatly recommend Micheal and his team to everyone....
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Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
Efficient service and expert advise, which lead to a smooth sale. Staff were always friendly kept me up to date with the whole process...
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Jan 11,2014
Minithumbup
By:
Jan 11,2014
0 people found
this helpful
In the first few weeks, we were not kept informed as we would have wished. Latterly, opportunities were taken to increase the number of occasions that we were updated....
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Nov 06,2013
Minithumbup
By:
Nov 06,2013
0 people found
this helpful
David Cope and his Team acted efficiently, promptly and effectively to find me a Buyer at a good competitive market price and facilitated a complex and lengthy process. As I was living and working in Scotland this required extra effort to maintain dialogue and communication. At all times I was kept fully informed and notified of progress....
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Jul 07,2013
Minithumbup
By:
Jul 07,2013
0 people found
this helpful
I found everyone at Copes very professional and capable of providing assistance. I have been involved in a number of property transactions and would have no hesitation in recommending Copes Estates....
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Oct 14,2011
Minithumbdown
By:
Oct 14,2011
1 people found
this helpful
Copes Estate Agents is the worst I have ever dealt with. And having worked at an estate agents' office in the past, I find Copes to be the worst of the worst. I have lived in rented accommodation in Grays, Essex for the past 3years and on every occasion that I have contacted Copes as a result of advertised properties, I am always informed that someone would call me back. This happened last year before I gave up and contacted another estate agent in the area. I am trying to move home at the mom...
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What agent could do to change your mind?
When a prospective tenant responds to an advert, Copes need to be proactive and return calls as promised!!
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Areas covered
  • RM15
  • RM16
  • RM17
  • RM18
  • RM19
  • RM20
  • SS17

NAEA ARLA TPOS TDS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Job vacancies

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Agent Fees

We don't have a set fee structure but look at what is required, the timescale and the outcome. We'll then negotiate a fee that suits both of us.
Tony La Russa the professional baseball player, manager, and executive once said "I think each negotiation should be based on what's the best decision - taking everything into account, not taking one thing into account".
Last updated at 9:10 AM 12/04/2016 by allAgents

Complaints Procedure

Complaints ProcedureLettings Complaint Procedure 1. Please raise your complaint with the property manager or sales advisor that is handling your case. 2. If the sales advisor / property manager cannot resolve the issue for you then please put your complaint in writing addressed to the Lettings Manager for that particular branch. 3. We will acknowledge to your complaint in writing within 5 working days. We will also start a full investigation. 4. In line with The Property Ombudsman guidelines a full written outcome will be sent to you within 15 working days. 5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to theManaging Director. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt. 6. If you are still not satisfied with the outcome, you can raise your complaint with the: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP 7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides. Sales Complaint Procedure    1. Please raise your complaint with the sales advisor that is handling your case. 2. If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager for that particular branch. 3. We will acknowledge your complaint in writing within 5 working days. We will also start a full investigation. 4. In line with The Property Ombudsman guidelines a full written outcome will be sent to you within 15 working days. 5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt. 6. If you are still not satisfied with the outcome, you can raise your complaint with the: The Property Ombudsman Milford House 43-55 Milford Street SalisburyWiltshire SP1 2BP 7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
Last updated at 9:10 AM 12/04/2016 by allAgents

Awards won by Copes

Individual Branch Awards

Grays, RM17 5DL

Jason  - upload your photo Jason
2 reviews

About Jason No description set View full profile
Michael Lock - upload your photo Michael Lock
7 reviews

About Michael No description set View full profile
David Cope - upload your photo David Cope
2 reviews

About David No description set View full profile
Luke Finch - upload your photo Luke Finch
7 reviews

About Luke No description set View full profile


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