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    Bridie
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26a Geoffrey Road
Brockley,London
Greater London
SE4 1NT
020 3174 3248

 
Nov 23,2016
Minithumbdown
By:
Nov 23,2016
1 people found
this helpful
We were their clients for 3 years, renting an apartment in London. Although generally helpful, they intentionally omitted to respond to those emails that put them in a delicate position. For instance, at the end of our stay they refused to provide receipts for the monthly payments we had made, despite being repeatedly requested. After 2 annual contract renewals, we decided to terminate the contract, as with each passing year the clauses in the tenant's favour were limited or even brutally remov...
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Was this helpful? Yes
Oct 16,2014
Minithumbdown
By:
Oct 16,2014
2 people found
this helpful
Probably the worst company I have had the misfortune to deal with. I have been trying to make contact with the Freeholders for approximately 2 months through Coopers - They managed the building in which I am a leaseholder and despite numerous unanswered phone calls ,messages and emails no-one returned my calls . It was only when I mentioned legal action that someone finally advised me that they no longer manage the building. When I asked why no-one had advised me the response was 'not my prob...
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What agent could do to change your mind?
The first rule of customer service is to keep the customer informed!!!!
Was this helpful? Yes
Oct 22,2013
Minithumbup
By:
Oct 22,2013
0 people found
this helpful
I have been a very satisfied Landlord with Coopers Letting for 10 years. They are always very attentive to details and carry out their duties in a very friendly and professional way....
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Aug 20,2013
Minithumbdown
By:
Aug 20,2013
2 people found
this helpful
Agent did not show up to 2 confirmed back-to-back viewings after we had paid to travel from Bristol especially for them. No response to multiple calls, texts or emails. No response to complaint yet....
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What agent could do to change your mind?
Actually shown up to the appointments. Beyond that, responded, apologised and refunded our train ticket.
Was this helpful? Yes
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