We sell more homes locally, and get higher values for them, than any other local agent
Cooper Adams Estate Agents

35 Sea Road
East Preston
West Sussex
BN16 1JN
01903770055

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Properties for Sale
Properties to Rent

Jan 25,2018
Minithumbup
By: 'Brenda'
Jan 25,2018
0 people found
this helpful
Shaun Adams was so enthusiastic and this continued throughout the whole team. We found him to be personable, always on hand and truly connected with us, our home and our sale. We felt other agents lacked his drive and marketing ability. We loved the photography ...
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Comment on agent fees
Fees higher than others quoted but they sold it for more than other agents valued it at.
Was this helpful? Yes
By: Shaun
Jan 25, 2018
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Thank you so much Brenda for your lovely review. I am so pleased we achieved such a great price for your home. My true belief in offering the highest service with the biggest spread of property marketing possible always results in more money left in your pocket coupled with minimising the stress for all clients. That's why our clients recommend us again and again. Thank you once again for allowing us to represent you in the sale of your home. ...
Nov 22,2016
Minithumbup
By: 'MikeR20'
Nov 22,2016
1 people found
this helpful
Cooper Adams have been looking after my properties for a long time now and I honestly wouldn't trust anyone else with them. My properties get quickly rented and they are a very easy company to deal with. I have had some nightmare experiences with estate ...
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Was this helpful? Yes
By: Shaun Adams
Nov 22, 2016
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Thank you so much Mike for your kind words. For us landlord satisfaction is paramount balanced with happy tenants. ...
Nov 15,2016
Minithumbup
By: 'JMGreen'
Nov 15,2016
2 people found
this helpful
I have been a tenant of Cooper Adams for quite a while and genuinely never have issues with them. Everyone I spoke to there has been polite and helpful throughout what is generally a very stressful experience!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Shaun Adams
Nov 15, 2016
View all comments (1)
Thank you so much for your kinds words, we LOVE making our tenants happy! ...
Feb 22,2015
Minithumbup
By: 'L Wood'
Feb 22,2015
3 people found
this helpful
I thank Cooper Adams for all the efforts you put into selling our property. In the end, you not only matched the property to a buyer with specific needs, but also negotiated a price β€š£5 k higher than the offer I was prepared to accept. ...
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Was this helpful? Yes
Feb 15,2015
Minithumbup
By: 'JLesley'
Feb 15,2015
3 people found
this helpful
May I thank you all most sincerely for all you have done to sell my cottage Β’Γ’β€šΒ¬Γ’β‚¬Ε“ I can now see exactly why you were voted top in Sussex for the UK Estate Agent of the Year Awards. The cottage was on the market in December ...
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Comment on agent fees
Very good value
Was this helpful? Yes
Oct 14,2014
Minithumbup
By: 'VG'
Oct 14,2014
4 people found
this helpful
I just wanted to thank Cooper Adams & especially Shaun Adams for the whole professional service that I received. This is the second time that I have used their services to sell my property & I wasn't disappointed. The way that they marketed my property ...
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Was this helpful? Yes
By: Shaun Adams
Oct 14, 2014
View all comments (1)
Thank you very much for your review. We always treat people how we would want to be treated with the utmost of respect and courtesy. We thrive in providing the best service we can and our aim is always many more reviews like yours - from our happy clients. ...
Oct 10,2014
Minithumbup
By: 'Yvonne Godfrey'
Oct 10,2014
5 people found
this helpful
Shaun Adams of Cooper Adams marketed and found a buyer for my house within two weeks of putting it on the market. Cooper Adams were efficient and friendly throughout, nothing being too much trouble for them. I would be very happy to use them again ...
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Was this helpful? Yes
By: shaun adams
Oct 10, 2014
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Thank you very much for your very kind review, nothing makes us more happy in making our clients happy. There is no better feeling. ...
Oct 09,2014
Minithumbup
By: 'EBDC'
Oct 09,2014
3 people found
this helpful
We bought a property via Cooper Adams. They were very accommodating with viewings and had a good knowledge about the property and the area. Due to the behaviour of the seller, the purchasing process was not at all a happy one as we had a ...
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Was this helpful? Yes
By: Shaun Adams
Oct 09, 2014
View all comments (1)
Thank you for your extremely kind words. At Cooper Adams we gain immense pleasure in trying to make the stressful time of moving easier. We deal with all sorts of people (some much more demanding than others) but knowing we do the best we can gives us great satisfaction. Thank you again Shaun. ...
Areas covered
  • BN16
  • BN14
  • BN17
  • BN18
  • BN12
  • Bn15
  • BN11
  • BN13

NAEA DPS TDS Move With Us Property Redress Scheme




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 5 0 1 0 0 0

Agent Fees

We achieve on average 3% more than other agents
Last updated at 4:12 PM 23/11/2016 by Shaun Adams

Complaints Procedure

Cooper Adams Complaint procedure

Our aim is to provide a first class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with an aspect of the service you have received.

If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to: Shaun Adams, Cooper Adams, 35 Sea Raod, East Preston BN16 1JN

And/or by email at: shaun.adams@cooper-adams.com

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:
Ҁ’ An outline of your complaint explaining why you feel that we have fallen short of our first class service
Ҁ’ What you would like us to do to resolve it
Ҁ’ Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:

o Names of Advisors you have spoken to in connection with the complaint
o The Branch Name in connection with the complaint
o Time(s) and Date(s) of the incidence(s)
o Telephone number(s) and or Address(es) you have used to contact us
o Any written correspondence in connection with your complaint
o Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.
The timescales for dealing with a complaint are as follows:
Ҁ’ You will receive an Γ’Β€Β˜acknowledgement of receiptҀ™ of your complaint from us within 3 working days of receipt of your complaint.
Ҁ’ Within 10 working days of the acknowledgement, you will receive a full response.
Ҁ’ If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
Ҁ’ After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint. In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
Ҁ’ You have waited 8 weeks from the date of your written complaint to us for a response; and
Ҁ’ It is still within 6 months from the our last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the MemberҀ™s internal complaints procedure and remain dissatisfied with the MemberҀ™s response. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website. In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form. The Property Redress Scheme contact details are as follows: Website: By Email: www.theprs.co.uk info@theprs.co.uk By post at: The Property Redress Scheme Ground Floor, Kingmaker House Station Road, New Barnet Hertfordshire EN5 1NZ
Last updated at 4:12 PM 23/11/2016 by Shaun Adams

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