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    Paul Gardener
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    Darren
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    Laura
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Properties for sale
Properties for rent
Aug 21,2015
Minithumbdown
By:
Aug 21,2015
7 people found
this helpful
My partner and I had arranged to rent a property and on moving day with all our possessions in the moving van we arrived at the office to collect the keys only to be told that another property had been arranged for us! We were supposed to move to a nice flat in a nice road and instead had no choice but to accept the grotty flat in a run down area with the promise that another would be found for us as soon as possible. This promise was made by Damien Cooke himself. A week later when we asked what...
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Mar 31,2015
Minithumbup
By:
Mar 31,2015
1 people found
this helpful
Cannot recommend either Darren Or Laura highly enough for there patience and knowledge they have shown with my recent purchase of my first home. Nothing was too much trouble and they made everything easy to understand. Having never bought property before I was rather nervous but they guided me all the way through. I know which agent will sell my house when the time comes :-)...
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Apr 08,2014
Minithumbdown
By:
Apr 08,2014
2 people found
this helpful
I have had a long experience with this agency. Funnily enough, there was another review site that started of with a half dozen terrible reviews to which Mr Damien Cooke relied expression his bewilderment at the low review. His stock answer was that he did not tolerate abuse to his staff. Fair enough. More power to good customer service on both sides of the equation. However two of those reviews were accurate - one was mine, the other was a lady who repeated the details on BBC South East. Over a ...
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Feb 03,2013
Minithumbup
By:
Feb 03,2013
0 people found
this helpful
I have been a tenant of Cooke & co,s for over 10 years. In that time I have had dealings with all there staff. What is good is they domt seem to change. I am always addressed by my name which is nice. When I had a problem with my job I went in to see Kirsty Pickering. She was firm but fair and told me I must sort out the rent as a priority. I did this and all is well. The man who I understand is the boss is always friendly and helped when we had some damp in . I\'ve came down himself and ins...
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Aug 25,2011
Minithumbdown
By:
Aug 25,2011
8 people found
this helpful
My family and I were tenants for 2 years. The initial estate agent in Ramsgate was pleasant enough although lazy and we ended up paying for references etc and chasing them up ourselves to move in a reasonable timeframe. Once in the property, we had one inspection. Come moving out, were hostile, rude and arrogant and at first tried to claim the previous tenants misuse of the property was ours and questioned why we would have accepted the property in that condition and we should have submitted in ...
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What agent could do to change your mind?
Nothing
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By: Damiencooke
Aug 12, 2012
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Cooke& Co are proud of the service we offer both landlords and tenants but if you break the terms of your agreement although stressful we have to hold you the tenant responsible. Any complaints are looked at sympathetically. Damien Cooke. Owner....
Jun 13,2011
Minithumbdown
By:
Jun 13,2011
3 people found
this helpful
I have to say that this company is one of the worst letting agents in the area. Offering the world and producing nothing. Loosing the landlord money time after time. The office staff are a shambles, unprofessional, rude and just after spending other peoples money. Calls never returned. They may be the largest agent for lettings in the area, but please keep a distance if you don't want to loose money....
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By: Damiencooke
Aug 12, 2012
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My name Is Damien Cooke and I am the owner of Cooke and Co. We are members of many scheme to make us accountable. If this person is not just another agent then please contact me a,nd I would love to help resolve any issues....
Jun 25,2009
Minithumbdown
By:
Jun 25,2009
1 people found
this helpful
Do not what ever you do get involved with this agent. They give all other agents a terrible name. Not only are their descriptions of properties extremely misleading, to the point of making a run down hovel sound like a palace but they will squeeze every penny out of you, adding extra costs to their bills, for miscellaneous items. This includes fees for taking photos of your property, their time taken to answer your phone calls or answering your queries, they will charge you for any postal commun...
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By: damiencooke
Sep 26, 2010
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My name is Damien Cooke and I am the owner of Cooke & Co Estate agents and letting Agents established in 1992. We have 3 offices in Thenet Kent. I mist point out that this is a fake review by another agent or such like. We are members of the National Asssociation of Estate Agents Ombudsman for lettings and sales and the National Approved letting scheme. All of our descriptions are accurate and we do not charge extra fees at all.....





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Last updated at 2:00 PM 28/01/2016 by Damien Cooke

Complaints Procedure

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Last updated at 2:00 PM 28/01/2016 by Damien Cooke

Awards won by Cooke & Co Estate Agents (Kent)

Individual Branch Awards

Firm rankings



Broadstairs
56 High Street, Broadstairs ct10 1jt
(0)
Cliftonville
147 Northdown Road, Margate CT9 2QY
(2)
Office 2
147 Northdown Road, Cliftonville CT9
(2)
show all branches (4)
Ramsgate
78 Queen Street, Ramsgate CT11 9ER
(1)

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