'Complete Solutions' is probably the most ironic name this letting agency could have chosen. Staff are unprofessional and extremely unhelpful. I had a problem with one of the windows in my bedroom from the moment we moved in. It did not shut properly and never stayed shut - it would spring open not long after having tried to close it. Even when it seemed closed there was a gap between the frame and the window. I complained about this countless times - bought a thermometer to prove my point - it ... read full review
Comment on agent fees
Rent was standard Edinburgh but doubled during the month of August which was an absolute scam considering the quality of the flat.
Fine when you are looking and handing over money, shocking when there is any issue. We had kitchen ceiling collapse during exam period. Not there fault it collapsed but we had to make things happen and clear up etc etc. Absolutely no rent reduction, apology etc etc. Then on check out a, usual for them it seems, list of costs even though apartment left cleaner than on arrival. They then have a great complaints procedure -- they totally refuse to discuss anything, no meeting to discuss, no phone c... read full review
I have had the worst year with this letting agency. They were quick to take our money but very slow in paying back our deposits. Throughout the year whenever I had an issue it was always more hassle than was worth to resolve it. Some examples are below:
- plumbing blockage left us without use of kitchen sink for 8 weeks over the Christmas and January period. It took weeks for joiners and plumbers to be arranged to fix it, and then lost use of one of the bedrooms while the floor was being stri... read full review
What agent could do to change your mind?
Treated us as adults rather than as 'pesky students'
been cooperative and acted as a team within their own company, so that there would be no communication breakdown.
Respected our issues and offered us better solutions