Complete Prime Residential Ltd
3.6/5, 62 reviews
66% recommended
64% sales valuation accuracy
100% sales fee satisfaction
63% lettings valuation accuracy
69% lettings fee satisfaction



Property Features

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 64% 100% £246,500 £325,000
Lettings 63% 69% £850 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 25 17 0 0 2 0 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I’m afraid the title of the review reflects m......”

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Jan 23,2024
Minithumbdown
By: 'JMA92'
Jan 23,2024
0 people found
this helpful
I’m afraid the title of the review reflects my overall experience. From day one Complete were unprofessional. We got shown round by a friend of an employee back in January 2021. That should have raised alarms. They were slow with all correspondence AND we had 5 ...
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“Complete Ltd in London very helful...”

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Sep 14,2023
Minithumbup
Grace
By: 'Matt'
Sep 14,2023
0 people found
this helpful
The team of Complete Ltd in London has been very professional so far with me. They provide very good insight on the tenancy market in London with facts and figures. They are quick and unbiased when treating with both the tenants and the landlords. A ...
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“Bad experience...”

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May 15,2023
Minithumbdown
Jessica
By: 'Noga'
May 15,2023
0 people found
this helpful
My experience with Jessica Avalos as an estate agent was extremely disappointing. Her lack of communication and poor service left me feeling unsupported and frustrated. Her responses were consistently last-minute, causing unnecessary stress and uncertainty. Additionally, her overall level of service was subpar, with delays ...
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“V bad experience with Complete prime resident......”

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May 12,2023
Minithumbdown
By: 'Saleem'
May 12,2023
0 people found
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V bad experience with Complete prime residential. V unprofessional employee. Jassica jimenez v hnprofessional employee hired by complete. After tenancy ended she is trying her best to deduct the deposit amount and keep changing her statements....
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“V bad experience with Complete prime resident......”

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May 12,2023
Minithumbdown
By: 'Saleem'
May 12,2023
1 people found
this helpful
V bad experience with Complete prime residential. V unprofessional employee. Jassica jimenez v hnprofessional employee hired by complete. After tenancy ended she is trying her best to deduct the deposit amount and keep changing her statements....
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By: Lola Aremu
Oct 16, 2023
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It's a shame I am currently experiencing same and even worse experience with this individual named "Jessica Jimenez" from this letting agent. This staff is so incompetent and unprofessional, I have my deposit with DPS and this person and this letting agent have listed various things looking by all means to deduct from my deposit. an example is requesting deduction off my deposit for sofa and center table the letting agent and the landlord authorized me to dispose of and purchase my own as replac ...

“The worst agency we have dealing with, so man......”

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Jan 13,2023
Minithumbdown
By: 'Ann'
Jan 13,2023
1 people found
this helpful
The worst agency we have dealing with, so many years being excellent tenants and they treated us super bad all the time, even more now on our leaving, I will never ever get a house with them, and I will never recommend them! Very rude ...
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“Holding deposit taken referencing passed, fla......”

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Nov 21,2022
Minithumbdown
By: 'Berry'
Nov 21,2022
0 people found
this helpful
Holding deposit taken referencing passed, flat pulled due to another offer complete cowboy experience, no holding deposit returned. Avoid seeking legal reimbursement due to the impact of dealing, horrible agency never dealt with anyone like this before....
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By: Complete Prime Residential
Nov 22, 2022
View all comments (1)
Hi there Berkeley, we're sorry to hear you had a negative experience with Complete. We've investigated your claim and I can confirm your holding deposit is being returned to you -as mentioned these refunds take 3-5 days to be processed depending on your bank, you'll see it in the next day or two. Unfortunately with the rental market as buoyant as it is, landlords are receiving multiple offers. The tenancy guide which you signed does stipulate the below: "The landlord’s acceptance of the offer ...

“Worst letting agency in London...”

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Sep 09,2022
Minithumbdown
Sky
By: 'anonymous'
Sep 09,2022
0 people found
this helpful
Absolute worst experience, both the letting agent and the property manager were a hassle to deal with. they were not accommodating at all. I was stuck out of my apartment for 3 days during the tenancy due to a maintain problem on their end, they were ...
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By: Complete
Sep 12, 2022
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Hi Fahad, we are very sorry to hear you are unhappy with the service you received. We understand your frustration with being locked out. This was reported and our out of hours team came out but were unable to fix the lock, we then sent another locksmith who was able to fix the lock. Unfortunately this was out of our hands as the property landlord did not agree to any compensation. Our records show that the property was clean when you moved in and that all maintenance issues reported were fixed w ...

“Lack of Professionalism...”

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Sep 16,2021
Minithumbdown
By: 'Mansoor'
Sep 16,2021
0 people found
this helpful
I contacted the regency the first day their ad was posted and was told it available and they will send me a tour next week. I whatsapped the number they contacted me asking for an update as half a week passed and was ignored. I ...
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“Harriette is an excellent property manager , ......”

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Apr 27,2021
Minithumbup
Harriette
By: 'Grant Reynolds'
Apr 27,2021
0 people found
this helpful
Harriette is an excellent property manager , super responsive, always very helpful and always provides constructive , well thought through advice. It's a pleasure to deal with Harriette ....
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“Complete prime residential has been a great t......”

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Mar 30,2021
Minithumbup
By: 'Miss Ali'
Mar 30,2021
0 people found
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Complete prime residential has been a great tenancy agency to work with as tenant the last 3 years. Jody Micallef and her team from the London branch have been very professional and prompt to respond and deal with any of queries....
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“As an overseas landlord I need the reassuranc......”

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Mar 24,2021
Minithumbup
By: 'Philip'
Mar 24,2021
0 people found
this helpful
As an overseas landlord I need the reassurance that my property is well looked after and managed and that I get to hear about any issues as soon as possible. Jody Micallef has looked after my property for several years now and has always been ...
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“disgrace...”

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Jan 30,2021
Minithumbdown
By: 'CA'
Jan 30,2021
0 people found
this helpful
One word, a disgrace, that in essence is what I think of their services. No induction at all at the start of the tenancy, left with a leak near a socket for seven months (still not addressed) and end of tenancy bill with £240 for cleaning ...
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“Great London Property Manager...”

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Nov 09,2020
Minithumbup
Sky
By: 'Paris'
Nov 09,2020
0 people found
this helpful
We've been using Complete to manage our properties in London and Manchester. Our current London property manager, Sky Mansfield, is excellent and much better than our previous managers. She promptly replies to our inquiries and keeps us updated and informed. Nothing is more important than ...
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“I would like to take this opportunity to than......”

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Nov 03,2019
Minithumbup
By: 'Rohtash'
Nov 03,2019
0 people found
this helpful
I would like to take this opportunity to thank Mr. Ciaran McDonnell, he is Sales and Lettings Consultant for Complete Prime in London. We interacted for a flat in ilford but there is a issue arises because of existing tanate deny to leave on time. ...
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“Very friendly and personal communication, ver......”

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Sep 20,2019
Minithumbup
By: 'Sara'
Sep 20,2019
0 people found
this helpful
Very friendly and personal communication, very helpful and well organized upon arrival. Ciaran as well as Sky from the team are very responsive as well....
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“Joana Ferreira is my property manager and rea......”

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Aug 20,2019
Minithumbup
By: 'Rebecca'
Aug 20,2019
0 people found
this helpful
Joana Ferreira is my property manager and really does provide an excellent service for me. She is efficient and a pleasure to deal with...always providing support, documentation, advice and happy to follow up on specific queries with professionalism and kindness. I would like to ...
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“Relocation can be difficult but with helpful ......”

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Jun 24,2019
Minithumbup
By: 'Bakalarz'
Jun 24,2019
0 people found
this helpful
Relocation can be difficult but with helpful and professional service I have received from Mai Webster it was smooth and easy. Thank you Mai for all your help. Jolanta...
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“Really bad! Avoid!...”

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Jun 19,2019
Minithumbdown
By: 'HP'
Jun 19,2019
3 people found
this helpful
Really bad staff, they don't care about tenants, they just care about money. They will discount you for everything in the deposit, even for staff that you leave at the house or things that the house doesn't have. In the cleaning they add carpet cleaning ...
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“Underwhelming support & poor communication...”

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Jun 11,2019
Minithumbdown
By: 'Owner'
Jun 11,2019
1 people found
this helpful
I am a property owner who uses Complete Ltd to look after my flat. My tenants contract expired five weeks ago and the tenant is still in my property without paying his rent. I had to highlight the issues to complete as they totally ignored ...
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Comment on agent fees
Considering the poor service, I suppose the fees are inadequate.
Was this helpful? Yes
By: owner
Sep 15, 2020
View all comments (3)
To owner hk: I had to resolve to find the key person in complete LTD via linkedin and contacted her. The issues was partially resolved when the tenant moved out, paid the rent in installments and left a damaged property which I had to fight to get deducted from the deposit - which they eventually gave me. My disappointment with COMPLETE is that they dont represent the owners interest and only care about their fees. I requested that my property is inspected when the tenant failed to pay rent, th ...

“Awful agency. Does not care about tenant rights or happiness...”

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Jun 05,2019
Minithumbdown
By: 'Susana'
Jun 05,2019
0 people found
this helpful
Beware of this agency. This will scam you out of every penny you have. Their contracts are long and geared toward collecting fees and defending their company - not your tenancy rights! They do not care about tenant's happiness, budget, or comfort. BEWARE. Use another ...
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Comment on agent fees
They collect fees even when not legal.
Was this helpful? Yes
By: Complete Prime Residential
Jun 05, 2019
View all comments (1)
We are very sorry to hear that you have had this experience. At Complete, we pride ourselves on exceptional service standards and have a wealth of happy tenants and clients, alike. Although we cannot comment on individual cases, it appears to be the case that your experience falls short of the standards that we would expect to provide to our tenants. However, we have always remained transparent about fees and charges and ensure that you are made aware of these at every stage of the lettings a ...

“Apparently can't be bothered...”

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Apr 13,2019
Minithumbdown
By: 'Andy'
Apr 13,2019
0 people found
this helpful
Called to enquire about a property managed by Complete Prime Residentials and was frustrated by the lack of effort shown by whoever I spoke to on the phone. Was told that they would need to ask the landlord about my enquiry, but didn't even bother ...
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“Extremely Responsive Service...”

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Apr 02,2019
Minithumbup
By: 'Fred'
Apr 02,2019
0 people found
this helpful
Sasha has been extremely helpful and responsive, someone I highly recommend. Sasha has continued to follow-up and kept me informed of progress....
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“Prompt and fast...”

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Mar 29,2019
Minithumbup
By: 'Samreen'
Mar 29,2019
0 people found
this helpful
Overall a very positive experience. Renae has been outstanding throughout and the process of moving and getting paperwork transferred has been easy. Thank you for being so thorough...
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Comment on agent fees
Good
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“Beware...”

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Mar 29,2019
Minithumbdown
By: 'Q'
Mar 29,2019
1 people found
this helpful
Beware of renting from this agency. My family was left without running water and heating on many occasions. Complete kept blaming the building managing agent and a faulty pump for this but provided no help in resolving the issue. There were issues with not only ...
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Comment on agent fees
Unnecessary fees should be banned.
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“Good move...”

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Mar 27,2019
Minithumbup
By: 'Mr'
Mar 27,2019
0 people found
this helpful
I found the service smooth, questions were answered promptly and any concerns that could not be answered were forwarded to someone with the answer. I was very happy with the service and would use Complete in the future. I found Renae very knowledgable and helpful ...
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Comment on agent fees
Decent
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“Quality Professional Service...”

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Feb 03,2019
Minithumbup
Sky
By: 'Mr'
Feb 03,2019
0 people found
this helpful
Sky has been magnificient managing my London apartment, providing highly professional and reliable service. She is very efficient and prompt in responding to all sorts of related matters....
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“Letting...”

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Dec 21,2018
Minithumbup
By: 'Vee'
Dec 21,2018
0 people found
this helpful
Ciaran and Zoe were very helpful throughout the whole process of renting. Zoe finalized the arrangements to move swiftly! Thanks!...
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Comment on agent fees
The fees are a bit much
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“Disappointing service, disrespect for tennants and distrust for subcontractors...”

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Dec 13,2018
Minithumbdown
By: 'Tennant'
Dec 13,2018
0 people found
this helpful
We have rented an appartement from Complete and we are heavily disappointed with their service. During the mandatory inspection that was exacted by a subcontractor when the key was handed over to us, about 15 points of attention where highlighted. 3 days later we added another 15, All ...
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Comment on agent fees
To high for what you get for it but I think reasonable for the market.
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“Friendly and Proffesional...”

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May 02,2018
Minithumbup
By: 'Paul'
May 02,2018
0 people found
this helpful
We are new in the UK and Lucy Dewdney was the friendly and professional voice on the other side. Regular communication and progress of our application was excellent....
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Comment on agent fees
Good
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Vendor Fees

2%+ VAT

Landlord Fees

14% + VAT
Last updated at 13/10/2022, 6:05 PM by Harriet Bennett
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Policy
Whilst we endeavor to always deliver the highest standards of service to our clients, issues do arise from time to time where there may be cause for concern or complaint. Your initial point of contact at Complete will always try and resolve any issues with you directly.
Last updated at 11:38 AM 15/06/2021 by Melanie Callender

Awards won by Complete Prime Residential Ltd

Regional Awards won by Complete Prime Residential Ltd

Individual Branch Awards

London, EC1V



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