• Chris Gair
    Chris Gair
  • Dean Ayling
    Dean Ayling
  • Clare Ayling
    Clare Ayling
  • Agnes Zurek
    Agnes Zurek
  • Hannah Luckwell
    Hannah Luckwell
  • Leah Gordon
    Leah Gordon
  • upload your photo
    Mary Tobin
Our experience in residential lettings in Harrow and Watford over the past 25 years puts us in a unique position to provide a range of valuable services to our clients to protect and add value to their investment.
We consider this to be our first priority, finding the best tenant, at the right price and managing the whole process in a prompt, efficient and professional manner. It is for this reason that we ensure that all of our staff are experienced and qualified to do their jobs and those who
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Properties for sale
Properties for rent
Mar 27,2017
Minithumbup
Dean Ayling
Agnes Zurek
By:
Mar 27,2017
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We were living in Harrow and wanted to move to Watford in 2011 and found some difficulties to find a property to rent. Colin Dean Estate Agent has taken all of our requirements and come back to us with some properties to move in few weeks time. Furthermore, they have found a property exactly similar to what and how we were expecting to move. We have been living since 2011 till now and just about to leave as we are purchasing a property. Whenever we had any maintenance issue Dean or Chris or Agn...
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Comment on agent fees
I found the fee was reasonable.
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Mar 10,2017
Minithumbup
Chris Gair
Dean Ayling
By:
Mar 10,2017
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I've just bought a property that was sold through Colin Dean and they were incredibly professional and supportive. Chris kept us updated every step of the way for which we were very grateful. I would highly recommend them....
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Feb 13,2017
Minithumbdown
By:
Feb 13,2017
1 people found
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Worst Estate Agents for tenants. They made me sign a contract which had no break clause without letting me read the full contract. I trusted the agents as the flat is owned by the *. Then the horror began when I had to leave the tenancy mid-way through the contract. Colin Dean initially tried to hide the 'Assignment of Tenancy' clause from me and was extremely adamant that there was nothing in the 'Contract' that would allow me to move before the end of agreement. Then when i found out that ther...
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Nov 23,2016
Minithumbup
Dean Ayling
Chris Gair
By:
Nov 23,2016
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Having rented my flat through Colin Dean over the past several years I cannot recommend them highly enough. Colin Dean are very professional with great customer service and provided tenant's that were throughly vetted and delight to rent to. Great advice was always on hand and timely reminders for Gas Certificates etc were most appreciated. After each tenant I used Trades people recommend by Colin Dean for maintenance and cleaning. Again I was very pleased with the trades work. I wouldn't hesi...
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Comment on agent fees
I found their fees to be competitive and good value for money
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Oct 03,2016
Minithumbup
Dean Ayling
Agnes Zurek
By:
Oct 03,2016
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I rented a property (One bed flat) through Colin Dean for One year and can not recommend them enough. I had the viewing with Dean, very professional but friendly approach and Agnes was a lovely person to deal with throughout the tenancy. Any problems (a couple of minor ones) Agnes dealt with efficiently and also made follow up calls/emails to ensure everything was okay and i was satisfied. Check out process was very simple and deposit returned within a week of my tenancy ending. I have rented...
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Comment on agent fees
Average/Good - most estate agent's have very similar fees
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Apr 15,2016
Minithumbup
Dean Ayling
Chris Gair
By:
Apr 15,2016
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I recently sold my property through Colin Dean Residential Limited, a big thank you to all the staff involved they made the process as smooth as possible and were hard working, friendly and professional at all times. I would highly recommend their services!...
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Comment on agent fees
Good
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By: Dean
Apr 15, 2016
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Thank you Jo for your kind comments. We will miss the regular interaction!! Best of Luck with everything for the future ...
Apr 14,2016
Minithumbup
Dean Ayling
By:
Apr 14,2016
0 people found
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I have recently bought a flat through Colin Dean with existing tenants. I have found them to be extremely helpful and efficient. There was a couple of sticking points just before exchange which Dean. managed to deal with excellently. When I had some questions about the tenancy Dean reverted to me quickly and efficiently. I would certainly recommend them to others....
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Comment on agent fees
As I was buying a flat I did not have any fees to pay so I cannot comment,
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Feb 24,2016
Minithumbup
Chris Gair
Leah Gordon
By:
Feb 24,2016
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Leah and Chris were really helpful in helping me and my small family move into our new flat in Harrow. They were always available when I called them and reassured me over everything I needed to know about the property before I moved in. The welcome pack, deposit and all the legal aspects were explained to me, which helped make me feel comfortable with going ahead and moving into the property. We are very happy with our current rental property and will be recommending Colin Dean to friends and fa...
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Comment on agent fees
Good
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Feb 23,2016
Minithumbup
Chris Gair
Leah Gordon
By:
Feb 23,2016
0 people found
this helpful
Great service at Colin dean helped me and my Missus with our first home renting found them all professional and helpful would highly recommend...
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Comment on agent fees
As expected
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Feb 23,2016
Minithumbup
Chris Gair
Leah Gordon
By:
Feb 23,2016
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The guys really know their stuff and their way of business makes the whole process very simple and straightforward. Keep it up ! Many thanks to Chris who was outstanding and to Leah who was amazing from the beginning....
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Comment on agent fees
The guys really know their stuff and their way of business makes the whole process very simple and straightforward.
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Oct 11,2015
Minithumbup
Dean Ayling
By:
Oct 11,2015
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We had been renting through Colin Dean for the last 6 years. They were always helpful and understanding through out our tenancy. They were extra ordinary in ensuring me and my little family had a hassle free tenancy and were always available to address any problems. Thank you very much Colin Dean!!:)...
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Aug 19,2015
Minithumbdown
By:
Aug 19,2015
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The worse estate letting agents, Whenever you report any thing to repair always delay and will try to find your faults, Its been few years but no change ! Strongly will never recommend such agents!...
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By: Dean
Aug 19, 2015
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Dear Tenant I am very sorry to hear of your comments and of course will dispute what you say. There is of course no reason for us as agents to delay dealing with genuine breakdowns and problems in a property and I would love to understand more about the problems that you have encountered to try to deal with them promptly for you. As you will see from other reviews on this site, we work hard to maintain a good reputation and to look after our tenants and our client's properties. Please contac ...
Mar 26,2015
Minithumbup
Chris Gair
Dean Ayling
By:
Mar 26,2015
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I have used Colin Dean for seven years and have found them to be outstanding. Every member of staff I have dealt with has been courteous and helpful, providing advice when I have needed it. I have found their suggestions to be wise and they have been careful to suggest approaches that avoid unnecessary additional expenses. A very accessible and experienced team who have provided a good experience for landlord and tenants....
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Comment on agent fees
I now qualify for a loyalty discount!!!
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By: dean
Apr 01, 2015
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Thank you Rachel for your kind words and it has always been a pleasure to work with you. We are delighted that you are happy with how things have gone with the new tenancy ...
Jan 30,2015
Minithumbup
By:
Jan 30,2015
0 people found
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The estate agent sector is a particularly crowded marketplace. If you are reading this then the chances are you are trying to find some information that will help you decide which agent to choose. My motivation for writing this is to try and help you. I have been renting a property in Harrow with this estate agent for nine years. The main reason I have for staying with them is down to the outstanding way they have always taken pride in their commitment to providing an excellent service. It is fo...
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Dec 23,2014
Minithumbup
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Dec 23,2014
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The staff at Colin Dean are very professional, friendly and helpful. Queries and problems are dealt with straight away and you are always kept up to date with information. They have been a pleasure to deal with....
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Oct 03,2014
Minithumbup
Dean Ayling
By:
Oct 03,2014
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Absolutely wonderful letting agents, very quick to respond to the few queries we had - great communication and nothing was ever a problem. Even upon checkout the whole process has been smooth. I used them for 5 years and not once have I ever been dissatisfied with their customer service. Very professional and reliable team! Sad to leave them....
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By: Dean
Oct 09, 2014
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Thank you Hannah for your very kind words and for you and Damien being excellent tenants over the last 5 years. We were equally sorry to see you both moving out of our area. From all of us here, the very best of luck for the future ...
Sep 21,2014
Minithumbup
By:
Sep 21,2014
0 people found
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The team at Colin Dean Residential were absolutely outstanding from our first phone call to arrange a viewing up to the day we picked up our keys. Stacey was professional, knowledgeable and approachable which are qualities that we unfortunately had not encountered with any other agents we had used in our search for a home. Our inquiries were answered promptly, the paperwork and references were handled well and we were kept in the loop every step of the way. We wouldn't hesitate in recom...
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By: Dean
Sep 22, 2014
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Dear Jane thank you for your enthusiastic comments and Stacey will be thrilled to know that you are so happy with the service that she has provided you. Really appreciate you taking the time to leave a review and we hope that you will enjoy living in your new home. All the best Dean Ayling ...
Aug 29,2014
Minithumbup
By:
Aug 29,2014
0 people found
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Every member of staff at Colin and Dean are just so remarkable! Very professional, and anyone you speak to at Colin Dean give you amazing service. When something goes wrong they get someone to come and fix it right away and you don't wait for ages . Thank you Colin Dean, and staff for making me and my kids feel comfortable living in my apartment. I can give you many examples of how just so wonderful they are. So pick up the phone and give Colin Dean a call it will be worth it!...
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Jul 18,2014
Minithumbup
By:
Jul 18,2014
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Stacey was amazing throughout the process. She helped us from day one of our property viewing through to the day we signed the contract papers and took possession of the property. She is extremely professional and most importantly is very prompt in her email responses. Exactly what a tenant requires from their estate agent....
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Jul 09,2014
Minithumbup
By:
Jul 09,2014
0 people found
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This estate agent has always been prompt in replying to any of mine or my husbands concerns regarding the property and would communicate effectively to ensure that any maintenance personel were able to access the property if we were at work. Thank you for the support over 9years as tenants....
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May 09,2014
Minithumbup
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May 09,2014
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Our family has used Colin Dean\'s services for letting and selling property for 20+ years, during which time they have provided us with an excellent personal service, often going beyond the normal to assist....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
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Charlotte Brown is by far the best Manager within an agency that I have ever used. I have several properties and have the usual problems with them, she has never failed to solve the problems,quickly efficiently, and assertively where necessary (insurance companies!). She is also able to maintain good prices without compromising good work. A great all rounder....
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Apr 30,2014
Minithumbup
Chris Gair
By:
Apr 30,2014
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Over the years of being in contact with Charlotte and Chris, I have always found them both to be very approachable, professional and extremely helpful....
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Apr 30,2014
Minithumbup
Chris Gair
By:
Apr 30,2014
0 people found
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I would say that my experience with this company was very professional and friendly my sister and myself were looking for a place with certain requirements and Chris fulfilled the needs we had since the move if we needed anay thing done or fixed it is dealt with a.s.a.p so all in all ten out of ten l would recommend you to give them a go...
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Apr 29,2014
Minithumbup
By:
Apr 29,2014
0 people found
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I have been dealing with Colin Dean for many years and have always found the staff highly professional and very polite. Recently I have been dealing with Alina who continues these trends. Nice people to do business with....
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Apr 25,2014
Minithumbup
Chris Gair
Clare Ayling
By:
Apr 25,2014
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We were recommended and therefore gave instructions to Colin Dean on our rental property and within 2 weeks they had secured a tenant. We were most impressed with the service and in particular Chris Gair who handled our enquiry. His pro-active approach and professional manner was very reassuring. They have now managed our property for over 6 months very satisfactorily and we would have no hesitation in instructing them in future....
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Apr 23,2014
Minithumbup
Chris Gair
By:
Apr 23,2014
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We have dealt with Colindean in general and Chris Gair in particular for the last 3.5years first as a tenant for my mother then as a landlord. He has been accessible for advice and guidance at all times. His superb and timely communication and unbiased advice not only kept the whole process crystal clear but made us feel extremely comfortable. He was always very patient and accessible with suitable solutions. In case of his unavailability Clare was equally professional and helpful. We are gratef...
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Apr 21,2014
Minithumbup
By:
Apr 21,2014
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I have been tenant with Colin Dean for 2+ years now. All the staff at Colin Dean are friendly and helpful. There were some issues with our property very recently, Alina Krysa (Property Manager) was very helpful is getting those issues sorted and also ensuring that I have nothing to worry about. I would highly recommend using Colin Dean to anyone....
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Apr 16,2014
Minithumbup
By:
Apr 16,2014
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We have the pleasure in being one of the contractors that Colin Dean Estate Agents use to maintain their managed properties. We have worked with various Estate Agents in the passed and have found the staff at Colin Dean to be extremely efficient and professional at all times. In particular, I would like to mention Charlotte Brown (Property Manager), who has been extremely helpful by assisting in arranging appointments, liaising with tenants and landlords and providing as much information as poss...
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Apr 16,2014
Minithumbup
By:
Apr 16,2014
0 people found
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We have the pleasure in being one of the contractors that Colin Dean Estate Agents use to maintain their managed properties. We have worked with various Estate Agents in the passed and have found the staff at Colin Dean to be extremely efficient and professional at all times. In particular, I would like to mention Charlotte Brown (Property Manager), who has been extremely helpful by assisting in arranging appointments, liaising with tenants and landlords and providing as much information as poss...
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Apr 08,2014
Minithumbup
By:
Apr 08,2014
0 people found
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All the staff at Colin Dean are very helpful and always on hand if you have any issues. I mostly deal with Charlotte. She is the first person i would contact if ever i had a problem. She is very much on the ball and her attention to detail is spot on. I would highly recommend using Colin Dean to anyone....
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Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
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I have been tenant with Colin Dean for many years. They are always friendly and helpful. The property manager Alina Krysa who have been very helpful to sort out the problem in my property and also up dated with me to ensure that I have no worry about the property. Its is great to know that you can relay on your estate agent....
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Apr 04,2014
Minithumbup
By:
Apr 04,2014
0 people found
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Stacey and the Colin dean staff have been very helpful from start to end of the process; viewing the property, making an offer, liasing between us (the tenenats) and the landord effectively regarding several queries, and sorting out paper work etc to confirm the tenancy contract. I am very happy with the good working relationship we have established and am certain any future queries will be dealth with efficiently and effectively....
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Apr 04,2014
Minithumbup
Dean Ayling
By:
Apr 04,2014
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We have used Colin Dean Residential as the letting agents for this and other properties over the last 10 years and have found them to be very able and professional. We have not had any problems from the tenants that they have found for us and keep us well informed when remedial works need to be addressed. We work mostly with Alina Krysa and Dean Ayling at the Harrow branch both of whom work very well with us in maintaining a Happy House at No 78....
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Apr 01,2014
Minithumbup
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Apr 01,2014
0 people found
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We have used Colin Dean for many years,and always find them efficient and professional without any exception,always a smooth change over between Tenants,and any issues that arise with Tenants are resolved without delay....
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Mar 28,2014
Minithumbup
Dean Ayling
By:
Mar 28,2014
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Have been working with Colin Dean since 1999, We have always had a great relationship with the staff, especially Dean Ayling and Charlotte Brown, who We deal very frequently with. They are always friendly and helpful and would highly recommend them....
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Mar 26,2014
Minithumbup
By:
Mar 26,2014
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I cannot recommend Stacey Churchward and Colin Dean highly enough. From the very first phone call to when we took possession of our flat she was bright, courteous and extremely helpful. All of the Colin Dean staff are highly professional and helpful to their tenants, and Stacey is a credit to the brand. We had never had a proper tenancy before, having just lived with working holiday accommodation before this, and Stacey walked us through the whole process and has gone beyond the call of duty to ...
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Mar 20,2014
Minithumbup
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Mar 20,2014
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From the initial Rightmove website enquiry, to taking possession of our newly rented property we were very pleased with the high level of customer service and professionalism exercised by the team at Colin Dean. Specifically our Lettings Negotiator; Stacey Churchward who acted above and beyond any expectation in negotiating special terms between our prospective landlord and I. Stacey displayed passion for her role and outstanding levels of business acumen. All enquiries were dealt with in a prom...
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Jan 10,2014
Minithumbup
Dean Ayling
By:
Jan 10,2014
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After having a bad experience with estate agents previously, Colin Dean have treated me so well. Everyone I speak to is very friendly and helpful, especialy Dean who really gets to know you as a person and he made the process so easy & stress free for me. Charlotte & Dean are excellent at dealing with any queries and answering any questions I have efficiently. I would 100% recommed Colin Dean....
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Nov 14,2013
Minithumbup
Dean Ayling
By:
Nov 14,2013
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I have known Dean & his team for the last 23 yrs,they are very courteous ,efficient,honest & reliable.I live abroad & they have been managing my properties to my satisfaction for which I am very grateful to them specially Dean who is a very friendly & pleasant person.I strongly recommend them to whoever wants to buy/let their property.Dr Beg...
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Sep 21,2013
Minithumbup
By:
Sep 21,2013
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Me and my older brother needed to find a place to live and fast, we signed with many estate agents as we were desperate most of which still to this day haven\'t called us back. We arranged viewings and were even messed around when it came to viewing properties. Colin Dean did not follow suit. From the moment we called them up we were amazed at the cooperation they had with us, and brilliant communication shown by all the staff. We cannot thank you all enough, you have saved us both a lot of stre...
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Aug 15,2013
Minithumbup
Dean Ayling
By:
Aug 15,2013
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I have been with them for the best part of 13 years and in my opinion I could not ask for a better agent to look after all aspect of my property. I have spent a total of 6 and half years living abroad in the Mid East and the rest in a neighbouring county, and in all that time Colin Dean Team has been looking after my property without any problem whatsoever. I cannot recall any time in that 13 years that I was unhappy with their service. They have been brilliant in their communication with me an...
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Jun 18,2013
Minithumbup
Chris Gair
By:
Jun 18,2013
1 people found
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I was very impressed how easy Colin Dean made the whole renting process. I found the stuff to be very knowledgeable and helpful. Would definitely recommend them to others!...
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May 30,2013
Minithumbup
Dean Ayling
By:
May 30,2013
1 people found
this helpful
I was very impressed with how easy the company made it to go from viewing the flat to moving in. The pictures were very accurate that were displayed on the website and we received a lot of help from Ryan in making it possible for two young people to take this step. They are always polite and go that extra mile for their customers. I was also very impressed with how pleasant Dean Ayling was when sorting the paper work in the office. They run a very smooth operation and I\'d like to thank them for...
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Apr 29,2013
Minithumbup
Dean Ayling
By:
Apr 29,2013
1 people found
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Excellent, knowledgable and courteous service throughout. The negotiations were somewhat complicated, even for a studio flat, but were skilfully resolved....
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Apr 17,2013
Minithumbup
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Apr 17,2013
1 people found
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We have been completely satisfied with the work of the agency. All the paperwork went smoothly. the staff were helpful and professional. would absolutely recommend to anyone who would like to rent....
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Apr 16,2013
Minithumbup
By:
Apr 16,2013
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I was looking for a 2 bedroom flat, good size, location and didnt have a high budget, Ryan took my case and shown me a no. of properties according to my availability which gave me an option to compare what I am getting against the cost. I am delighted to moved in to a proper 2 bed flat, with mostly everything redecorated, fully equipped kitchen with dishwasher big fridge freezer and loads of space. Ryan also helped taking my requests to the landlord and making the landlord agree them, very happy...
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Mar 30,2013
Minithumbup
Dean Ayling
By:
Mar 30,2013
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I\'ve just arrived into UK recently and searched for a flat. Happened to find on net and contacted the agency - Colin Dean. Staff were the most helpful, we could arrange a quick view, even on saturday with a short (previous day) notice - especially thanks to Ryan for that. I was very fond of it for first sight and although had another visit scheduled for the weekend, I\'ve already decided. :-) They followed the whole renting procedure in a high level, professional manner, with great assistance. ...
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Feb 28,2013
Minithumbup
Chris Gair
By:
Feb 28,2013
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Chris & Ryan were able to understand my needs and expectations and address them perfectly....
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Feb 27,2013
Minithumbup
By:
Feb 27,2013
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The service we received from Colin Dean in both our current and previous property has been nothing but exemplary. When I lost my job following redundancy but haven already given notice, no letting agent was interested in helping. However Colin Dean found us a property and their recommendation helped secure it for us. We\'ve experienced nothing but helpfulness and politeness and the card left for us when we moved in welcoming us was a beautiful and appreciated touch. My wife and I really c...
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Feb 25,2013
Minithumbup
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Feb 25,2013
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The agent at Colin and dean was very pleasant to speak with, overall I found it a excellent and reliable service....
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Feb 16,2013
Minithumbup
Dean Ayling
By:
Feb 16,2013
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Colin Dean have looked after the lettings of my flat for three years. We have not had any issues, They advised me at renewala of how to negotiate fairly rent increases. Have been useful for general advice at other times. Generally a problem-free relationshop for three years. Professional and courteous....
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Feb 16,2013
Minithumbup
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Feb 16,2013
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I was extremely pleased with the service I received from Ryan Toms when I first viewed the property. He followed up with a courteous telephone call which resulted in a second viewing and an offer to rent. The whole process from start to finish was very professional, straight forward with no delays. I am extremely pleased with Colin Dean\'s and thank you Ryan Toms!...
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Feb 07,2013
Minithumbup
Chris Gair
Dean Ayling
By:
Feb 07,2013
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Colin Dean have been my letting agent for the past 5 years +. They have consistently and quickly found tenants for my property at every renewal date. All my dealings with them have been extremely professional and of the highest standards. I would recommend Coin Dean highly....
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Jan 27,2013
Minithumbup
Chris Gair
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Jan 27,2013
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After having previous bad experiences with other agencies and agents, we were very pleasantly surprised at what a great agency Colin Dean and particularly agent Chris Gair was! Their customer service is excellent, great communication, prompt with any queries and very thorough service from the get go, absolutely no complaints. We recommend Colin Dean agency and are very happy we found our house through them. A huge thanks to Chris for all your help!...
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Jan 13,2013
Minithumbup
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Jan 13,2013
0 people found
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I have been using Colin Dean for around 5 years now. When a first instructed them they were one of a few agents. They were the only ones to produce results. Since then I have only used them and they have been excellent. Always helpful, even when I have problem with a property not let out by them. Very knowlegeable and helpful and. Pleasure to work with....
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Jan 02,2013
Minithumbup
Chris Gair
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Jan 02,2013
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The service Chris provided from Start to Finish was of a very high standard. He always responded to any queries that I had promptly and professionally....
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Nov 08,2012
Minithumbup
Chris Gair
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Nov 08,2012
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In my search for a flat to rent n Wadford I had contacted several local agents. However Colin Dean staff were the most helpful as they managed to quickly identify a suitable flat according to my needs and they then followed the whole procedure in a very professional manner, with great assistance and guidance according to my personal circumstances and needs. I have had the pleasure to mostly communicate and sort things out with Chris who has been really very helpful and very professional....
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Oct 19,2012
Minithumbup
Dean Ayling
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Oct 19,2012
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I have been dealing with Colin dean since 1999-2010. Throughout these years, I sold my house through them and also bought our next home with them. We moved to Canada in 2005 and therefore rented our property in the UK through them. They managed it in our name for 5years till we decided to sell it. Dean Ayling was the person we went to at Colin dean. The services we received were outstanding, nothing was too much to handle. I highly recommend them to all since they are very approachable,profe...
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Oct 09,2012
Minithumbup
Clare Ayling
By:
Oct 09,2012
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Both Ryan and Clare also their colleague Chris) were very helpful and kept me well informed during the tenancy checking process. When I moved into the property there were a coupleof minor things that needed sorting and Ryan organised these to be rectified as soon as possible. They even return your calls! I would def recommend these agents....
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Oct 08,2012
Minithumbup
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Oct 08,2012
0 people found
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Colin Dean have looked after my rental properties since my first one 20 years ago and now they let and manage several that have been acquired subsequently. They take exceptional care in vetting potential tenants and provide a very professional and cost effective management service. I am always happy to recommend them....
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Aug 31,2012
Minithumbup
By:
Aug 31,2012
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I have used Colin Dean as my managing agents for a number of years. They provide a very professional and efficient service, giving me total peace of mind....
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Aug 31,2012
Minithumbup
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Aug 31,2012
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Colin Dean provided good service and I was able to find what I needed and secure the property accordingly. The viewings were efficient and always friendly with no obligation allowing to take time for consideration. I would recommend Colin Dean as a residential letting agent....
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Aug 30,2012
Minithumbup
Clare Ayling
Dean Ayling
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Aug 30,2012
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Have been using Dean, Claire and the team for many years. They are informed, professional and provide a worry free, efficient service. My key point of contact, Ryan Toms has always been helpful, polite and efficient in all my dealings. As a professional landlord, I can say that Colin Dean Residential rates as one of the best agents that I deal with. Well done, keep up the good work!...
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Aug 30,2012
Minithumbup
By:
Aug 30,2012
0 people found
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Excellent service as always....
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Aug 29,2012
Minithumbup
By:
Aug 29,2012
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Colin Dean has provided friendly, efficient and an extremely professional service from the offset and throughout the whole process of finding me suitable tenants for my property. I have found their staff to have an excellent knowledge of the area and are always open and honest with their communications. Many thanks in particular to both Ryan and Kerry for all their help over the last year, the level of service you have provided has been excellent. I feel confident that the management of my p...
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Aug 03,2012
Minithumbup
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Aug 03,2012
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We\'ve used Colin Dean for 4 years after a friend recommended them to us. In turn we would definitely recommend them to others. Initially Colin Dean let and managed our property and recently they have handled its sale. We\'ve been very impressed both as landlords and as vendors. Ryan Toms and Kerry Morton both dealt professionally and efficiently with the letting and did a very good job of keeping both us and our tenants happy. Chris Gair has done a stirling job in securing a sale and getting ...
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Jul 21,2012
Minithumbup
By:
Jul 21,2012
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My family and I have rented a home for the past two years. At every point of contact members of the Colin Dean lettings team have been exceptionally professional and helpful. They have offered a very friendly service and always made us feel welcome. They answered any of our queries instantly and resolved any problems straight away. We have really enjoyed our stay at this house which I am sure has been helped by the very efficient support we have received....
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Jul 08,2012
Minithumbup
Chris Gair
Dean Ayling
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Jul 08,2012
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We recently purchased our first home through Colin Dean Estate Agents. We found Chris to be very professional, helpful and above all very understanding. We lost 2 properties by the old fashion method of gazumping.....so when we arrived to view our property for the first time, we felt disheartened when we heard that we were the 2nd viewing for the day and the property had only just come onto the market. But once we entered the property and listened to Chris explain brief outline of the propert...
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Jul 03,2012
Minithumbup
Dean Ayling
By:
Jul 03,2012
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Just renewed after 2 years in the property and don\'t have a bad word to say about Colin Dean. After ending up in disputes with both the Agents before them for poor service it is a pleasure to be renting from people who deal with our issues efficiently and cheerfully. Thanks....
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By: Dean Ayling
Jul 04, 2012
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Really appreciate your comments and delighted that we have been able meet with your expectations of your letting agent. The feedback is really helpful but this is a marathon not a 100 metre dash so no doubt lots more work to do. I hope that we can continue to impress!! ...
Jul 03,2012
Minithumbup
By:
Jul 03,2012
0 people found
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I originally purchased a buy to let flat from Colin Dean which I let together with another flat via the Rental Department. In the last ten years I have found this agency to be efficient and helpful and should I purchase another property I would choose them to act for me...
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Jun 30,2012
Minithumbup
By:
Jun 30,2012
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II I have been with Colin Dean for well over 20 years and I am pleased with them all along especially half the time we have been overseas because of my husband \'s job and even when we are retired now we are spending more time abroad and I hope they will carry on their good work....
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Jun 28,2012
Minithumbup
Chris Gair
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Jun 28,2012
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Very welcoming and has been very helpful with all enquiries and responds in a very quick turnaround. I ahve only used one estate agent and normally go private however this is the second time I have ever used an estate agent and am very happy we chose Colin Dean....
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By: Dean Ayling
Jun 29, 2012
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Thank you so much for your comment and I hope the experience will encourage you to use agents again in the future, especially those that are professionally accredited. We are all delighted to have been able to help you find your new home. Please do not hesitate to let us know if we can be of any further assistance to you ...
Jun 21,2012
Minithumbup
By:
Jun 21,2012
0 people found
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We recently moved to a new property found through Colin Dean. I could not recommend this agent more highly, with special praise going to the lettings manager, Ryan Toms. From my first telephone call right up until the time of writing this comment, Ryan has been extremely professional, whilst being friendly, in all my dealings with him. We had experienced problems with other agents but Ryan was very reliable and refreshingly honest compared to others. We had a few teething problems when we moved ...
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By: Dean Ayling
Jun 22, 2012
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Thank you for your feedback and for taking the time to leave your comment. I am delighted that we have been able to resolve the initial teething problems for you and hope that you will continue to enjoy your new surroundings. Please do let us know if we can be of any further assistance to you. Thanks again ...
Jun 11,2012
Minithumbup
Dean Ayling
By:
Jun 11,2012
0 people found
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I have been terribly impressed by the friendly and professional manner in which Dean Ayling has dealt with me regarding a purchase of a garage through Colin Dean Estate Agents. Rarely have I seen an estate agent go the extra mile, which I felt that Dean did. He put a lock on the garage at his own expense to avoid any opportunists using it as a dumping ground prior to me accessing it....
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By: Dean Ayling
Jun 13, 2012
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thank you for your most positive response. it has been a pleasure dealing with this matter for you and thank you for being so positive throughout. Your comments are most appreciated ...
May 24,2012
Minithumbup
Chris Gair
Clare Ayling
By:
May 24,2012
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A really professional end to end service, with attention in the promotional phase through to buyer communication with the right level of timely detail and updates on progress right to the end Well done.....
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May 16,2012
Minithumbup
Clare Ayling
Dean Ayling
By:
May 16,2012
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As a newcomer to letting a property and needing to find out more how to go about letting for the first time I was recommended to contact Dean Ayling of Colin Dean Residential. I had previously lived near to Harrow for 20 years and an old friend of mine recommended Dean.That was the best advice I have received, because I soon realized that compared to others the knowledge and advice given by Dean was outstanding. After putting me right on so many aspects of how to set about letting a propert...
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By: Dean Ayling
May 17, 2012
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Thank you for your kind words and it has been a pleasure to be able to assist you. Thanks again ...
May 04,2012
Minithumbup
By:
May 04,2012
0 people found
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Colin Dean have been managing my property for over 3 years and provided a Professional Service from Sales Letting to full management. I have no hesitation in recommending Colin Dean to work colleagues and friends and Land Lords....
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May 01,2012
Minithumbup
Chris Gair
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May 01,2012
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Colin Dean are actually the first Letting Agent I have used to rent a property, but I can say that I have found it a very positive experience. I found the whole process went smoothly and I felt that Chris Gair, the staff member who I dealt with throughout was very professional, giving me all the information I required and answering any of the questions I had leading up to my move in date. Even though I viewed the property 2 months in advance he always made it clear that I could contact him at an...
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Apr 26,2012
Minithumbup
Chris Gair
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Apr 26,2012
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The team at Colin Dean Residential were helpful and professional. I would definetly recomend using them. Great service....
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Apr 23,2012
Minithumbup
Chris Gair
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Apr 23,2012
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This is my first rental property and the entire team was professional and friendly. I would have no hesitiation in using Colin Dean Residential again, and I would not hesitate in recommending them....
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Apr 19,2012
Minithumbup
Dean Ayling
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Apr 19,2012
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I have dealt with both Ryan and Dean. They have been very professional and knowledgeable. Always on hand to help and always let my properties with minimal void periods....
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Apr 19,2012
Minithumbup
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Apr 19,2012
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We would highly recommend this agent, they are very helpful and have carried out work over and above their remit on a number of occasions. All the staff are pleasant and professional and can be relied upon to deal with matters quickly and efficiently, we generally deal with Ryan Toms who always provides a businesslike service in a cheerful manner....
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Apr 18,2012
Minithumbup
Chris Gair
Dean Ayling
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Apr 18,2012
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On the whole I have been very pleased with the service I have recieved as a landlord from Colin Dean. I have dealt with Ryan Toms, Chris Gair, Kerry Morton and Mr Dean Ayling himself and they have all offered good advice and done there best to provde an efficient and friendly service. I have however recently been a little disappointed with an accounts administration error and also maintenance work that was carried out without pior notification....
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Apr 17,2012
Minithumbup
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Apr 17,2012
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I have used Colin Dean as my letting agent over the last number of years and have always been happy with their service. I am a busy professional and find it convenient to liaise with the staff by email and always receive a helpful, knowledgeable and timely response. The staff at Colin Dean are efficient, experienced and professional. I have built a good rapport with this branch and I would like to take this opportunity to thank them all, especially Ryan Toms, for their sound advice and great...
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Apr 17,2012
Minithumbup
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Apr 17,2012
0 people found
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I've been renting with Colin Dean for over a year now and they've been fantastic. They have always dealt with queries or problems quickly and helpfully. I would be happy to rent with them again!...
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Apr 05,2012
Minithumbup
Chris Gair
By:
Apr 05,2012
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The service I received was first class! I would not hesitate to recommend Colin Dean to anyone. All my queries were dealt with in an excellent manner, and the staff at Colin Dean have been helpful and friendly, especially Chris Gair who dealt with my move in. Anyone looking for an excellent estate agent's look no further that Colin Dean....
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By: Dean Ayling
Apr 10, 2012
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Thank you for your very enthusiastic comments, it is really good to hear that you were happy with how Chris Looked after you when taking your property recently. You really have made a great choice with your property and we all hope you will enjoy living there. All the very best and thanks again! ...
Mar 30,2012
Minithumbup
By:
Mar 30,2012
0 people found
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GOOD EFFICIENT SERVICE.PLESANT STAFF....
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Mar 06,2012
Minithumbup
By:
Mar 06,2012
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We live in India and sold our house in Harrow through Colin Dean. (We had also let our house through them.) The agent was proactive, kept us well informed and ensured a hassle-free sale. Thanks! Anita and Amit Zutshi...
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By: Dean Ayling
Mar 09, 2012
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Dear Anita and Amit, thank you for your comments and I can honestly say it has been a pleasure to be able to work with you over the past few years culminating with the sale of your house. We must thank an amazing purchaser for ensuring that the house sale went through relatively smoothly and the same goes for the tenants who, with the exception of a slight delay at the end, have been great to deal with also. From all of us at Colin Dean we wish you the very best for the future and hope you wil ...
Feb 07,2012
Minithumbup
By:
Feb 07,2012
0 people found
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I came across Colin Dean through some acquaintances & found the lettings manager to be very helpful & accommodating, also that they were very friendly & approachable not to mention on the ball & good time keeping. I have subsequently recommended clients to them & again they have been very professional in sourcing there necessary requirements. I will definitely keep using them again & again....
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Feb 07,2012
Minithumbup
Chris Gair
By:
Feb 07,2012
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i would recommend this agent,the service was first class and it was good that the agent met with me to explain the Tenancy agreement.Chris was very friendly and it was no trouble for him to answer all my questions..highly recomended for excellent professional service....
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Feb 05,2012
Minithumbup
By:
Feb 05,2012
0 people found
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I rented a flat through Colin Dean for over 7 year and would recommend them. The staff I have dealt with have always been friendly and helpful, and they have always been very quick and efficient in solving any problems or maintenance issues that have come up....
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By: Dean Ayling
Feb 06, 2012
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Sharon, thank you for your comments and kind words. We are delighted to have been able to help you over the years and everyone here wishes you the very best with your move and happiness in the future ...
Jan 18,2012
Minithumbup
By:
Jan 18,2012
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Almost nine years ago, in the Summer of 2003, I found Colin Dean while using the Internet to search for a one bedroom flat to rent in Harrow. A few years later, in March 2006, I decided to move to a larger flat. I was reluctant to change to another estate agent so I was delighted when the team at Colin Dean helped me to find my new flat. This was because their team are so professional, caring and considerate. As a tenant, when I have asked for assistance with everyday, and occasionally more urge...
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By: Dean Ayling
Jan 18, 2012
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This is genuinely a delight to read and thank you for your very kind words. ...
Jan 18,2012
Minithumbup
By:
Jan 18,2012
1 people found
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I have used Colin Dean Estate Agents in Harrow for a number of years to let out my flat in Harrow on the Hill. I have found their service very friendly and professional throughout. It does not seem to matter what member of the team you speak to as the willingness to assist is a constant. They are one of the few companies that I deal with who in my opinion go out of the way to help and I have on occassion asked for and have been given very good advice in respect of buy to let properties. Mos...
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Dec 08,2011
Minithumbup
By:
Dec 08,2011
0 people found
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I am happy to recommend Colin Dean as a refreshing change from other letting agents. They are professional, knowledgeable, results driven and friendly. They find me `good quality' tenants quickly, rent is always paid on time, and any maintenance issues are sorted in a timely manner. I really wouldn't want to use any other letting agent....
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Dec 07,2011
Minithumbup
By:
Dec 07,2011
0 people found
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As a landlord, Colin Dean's services have been efficient, reliable and prompt in every aspect of our business together. Their professional approach has always provided swift solutions to any problems that have arisen. I can cannot recommend their service highly enough....
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Nov 30,2011
Minithumbup
By:
Nov 30,2011
0 people found
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Professional, Diligent and excellent customer service is all I have had from Colin Dean for the past 12 months. I came to them as a Landlord from a personal recommendation who told me I wouldn't be disappointed... and I wasn't. They are straightforward and honest and you tend to deal with the same people all the time. The owners are very hands on and so I feel very confident in recommending them as I cannot believe there is anyone better....
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Nov 27,2011
Minithumbup
By:
Nov 27,2011
0 people found
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Colin Dean Residential was outstanding in working with me to get settled into my new place. As a foreigner I am sure I have tested their patience with silly questions but they have provided answers everytime without hesitation. The process was smooth and efficient and their flexibility was amazing....
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Nov 24,2011
Minithumbup
By:
Nov 24,2011
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Colin Dean have been excellent from initial contact through to preparing my property for letting and dealing with some unexpected maintenance issues - especially as this was the first time I have let a property. Communication has been excellent especially as I had moved away so I was reliant on Colin Dean to deal with everything. Ryan, especially, was proactive and great about keeping me informed....
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Nov 17,2011
Minithumbup
By:
Nov 17,2011
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Colin Dean and specifically Ms. Kerry Morton have been an absolute pleasure to work with. As a foreigner, I had many questions regarding letting and how they would manage the property. They were very professional and very prompt in their service. An outstanding letting agency that I have and will continue to highly recommend to everyone....
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Nov 13,2011
Minithumbup
Dean Ayling
By:
Nov 13,2011
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I have always found the quality of service from ColinDean to be exemplary. ColinDean prides itself, quite rightly, on understanding the customer (tenant in my case), and making sure that the deal fits both professionally and personally. A 100% track record for finding the best property, is extremely rare in market, in my opinion, but out of the box thinking and a real understanding of the customer's needs, has set ColinDean apart from its' competitors. I would strongly recommend ColinDean's ...
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Nov 02,2011
Minithumbup
By:
Nov 02,2011
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As well as selling our property, Colin Dean also handled the house whilst it was being let. I have always found them to be most professional and courteous throughout the six or so years I have had dealings with them. They provide a very comprehensive and competitive service and I would not hesitate in recommending them....
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By: Dean Ayling
Nov 07, 2011
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Thank you very much for your comment and after rather a stressful experience I am delighted that you were satisfied with our service and the outcome. Thank you for taking the time to comment ...
Oct 29,2011
Minithumbup
By:
Oct 29,2011
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Very professional, polite and helpful staff. They have helped me to get the right property and gave me all the necessary in depth information for the properties. Highly Recommended....
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Oct 26,2011
Minithumbup
Dean Ayling
By:
Oct 26,2011
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Having dealt with numerous agents during our search for a new home, Colin Dean were the first ones who we came across that made a sincere effort to ensure that there was a good level of care offered to use and also an effort to build a mutually respectful relationship between all parties concerned. As first time house buyers we had heard the horror stories and unfortunately did come across some of the more mainstream companies that after some initial schmoozing it was clear that we were just...
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By: Dean Ayling
Oct 27, 2011
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Vishal, we were so pleased to be able to help you with your purchase and must thank you your yours and your wife's considerable patience. Thank you for your very kind words....they are very much appreciated ...
Oct 12,2011
Minithumbup
Chris Gair
By:
Oct 12,2011
0 people found
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i will be more than happy to refer Colin Dean Residential to all my friends and family since they were very helpful and got me a good flat as well. Especially Chris from Colin Dean Residential was the one who showed me the flat and helped all through the way to get it all sorted in a good time......
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Oct 11,2011
Minithumbup
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Oct 11,2011
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I have rented my flat, using Colin Dean as the managing agency, for the last 15 years. I have always found the staff friendly, efficient, and helpful. A couple of years ago I had trouble with a tenant abusing the property to the extent that total redecoration was required. Colin Dean managed to successfully represent me in claiming financial compensation through the appropriate authorities. All in all I would highly recommend this estate agent for all aspects of property sales or renting....
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By: Dean Ayling
Oct 18, 2011
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Peter, Thank you we are very grateful for your comments and appreciate you taking the time to add a review. always a pleasure to be of service to you. Regards Dean ...
Oct 11,2011
Minithumbup
By:
Oct 11,2011
0 people found
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I have a small portofoglio of houses in London.Colin Dean Property Consultants are giving letting and management services since 1986.I am living in Turkey and very rare coming to visit the London.I am a civil engineer and very busy with my job in my country. All my friens are asking me ''how to manage my properties these much years without problems in London'' and ''without selling''. They wonder if I am collecting my rent incomes or not.My answer is this:β€žΓ‚Β°f you have chance to meet with '...
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By: Dean Ayling
Oct 18, 2011
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Hasan, thank you for this endorsement, we are all touched by your kind words. Of course our job is made so much easier by having kind, understanding and practically minded clients. It is a pleasure to work for you. regards Dean ...
Sep 25,2011
Minithumbup
By:
Sep 25,2011
0 people found
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I have used ColinDean on and off for over 10 years. I have found them to be very professional and experienced in finding new tenants. Also being based in Harrow has never been a problem finding tenants in Watford I would recommend them to friends and family...
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By: Dean Ayling
Oct 03, 2011
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Thanks for your comments Doug and we are grateful for your loyalty over the years. We put a lot of effort into making sure we source good reliable tenants with sound references and then set up the tenancy correctly so geography doesn't really make a difference here. We are in and around Watford virtually every day! Thanks again for your comments ...
Aug 22,2011
Minithumbup
By:
Aug 22,2011
0 people found
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We used Colin Dean to rent a property last year and the service provided by them was exceptional, professional and very friendly. The entire team is very personable and always willing to offer a helping hand. I strongly recommend Colin Dean to anyone who is looking for a reliable and friendly estate agent!...
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Aug 21,2011
Minithumbup
By:
Aug 21,2011
0 people found
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Colin Dean Residential is a very professional organisation and provides a most efficient service. All my queries have been answered speedily and the staff have always been friendly, courteous and most helpful. I would have no hesitation in using Colin Dean Residential again....
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Aug 19,2011
Minithumbup
By:
Aug 19,2011
0 people found
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good range of properties, flexible appointments, Professional and quick service, excellent support after let deal is agreed.....
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Aug 19,2011
Minithumbup
By:
Aug 19,2011
0 people found
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I have used Colin Dean's full management service for over 14 years now and they have always been excellent. In all that time there has never been a problem with their service. Whenever issues have arisen at the flat they have been taken care of and I have always been kept informed. I have happily recommended them to both friends and family....
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Aug 18,2011
Minithumbup
By:
Aug 18,2011
0 people found
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Professsional approach; prompt response and appropriate service as needed. Highly recommended...
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Aug 18,2011
Minithumbup
By:
Aug 18,2011
0 people found
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I've found the staff at Colin Dean in the main to be very polite, courteous and helpful. Initially when I moved into the property there were a few small issues to sort out, but these were rectified straightaway by the staff at Colin Dean. Since then everything has run very smoothly and I'm very happy with the property I'm currently renting. I would definitely use them again....
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Aug 17,2011
Minithumbup
By:
Aug 17,2011
0 people found
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I couldn't has asked for better service, they were consistently there every step of the way and tried their very best to ensure the entire process was easy and smooth, they kept me informed of everything and were professional yet friendly and they worked around my schedule so I will definitely use and recommend to anyone....
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Aug 15,2011
Minithumbup
By:
Aug 15,2011
0 people found
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I found the agency to be really prompt and professional. They have been very transparent in respect of any requests for information or queries, and have proved an excellent overall level of service in setting up the tenancy and letting the house....
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Aug 12,2011
Minithumbup
By:
Aug 12,2011
0 people found
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I've been letting properties with Colin Dean for the past seven years. I've always used their Platinum service, which is very comprehensive with a guaranteed rent in the event of a tenant defaulting. I've always been referred good tenants, which reflects well on their professional approach as a "letting agent". I would recommend them to any landlord...
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Aug 11,2011
Minithumbup
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Aug 11,2011
0 people found
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We are a managing agent of a large portfolio of properties in Harrow but are located out of the area. We have been using Colin Dean and their tenant find only service for many years and we have always found them to be extremely professional and highly efficient. Their knowledge of the letting market is highly comprehensive and their members of staff are friendly, courteous and obliging. We have no reservations about using their services or recommending them to others whether a landlord or pro...
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Aug 09,2011
Minithumbup
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Aug 09,2011
0 people found
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As a landlord I have found them responsive efficient friendly and effective. I would recommend them to landlords and tenants. Would give them 4 stars - on the ground that no-one is perfect...
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Aug 09,2011
Minithumbup
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Aug 09,2011
0 people found
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Colin Dean Residential have been letting and managing my maisonette for over 20 years. I have found the experienced staff to be friendly and efficient in dealing with matters promptly and in keeping me informed of the progress being made. The team is overseen by a director who is very professional and knowledgeable in various aspects of legislation affecting residential property lettings which helps in ensuring that salient but critical aspects which arise are not overlooked. It is refreshing...
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Aug 05,2011
Minithumbup
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Aug 05,2011
0 people found
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We are renting from Colin Dean and have had no problem. We have found the company very professional and really friendly. Any thing we have asked to be sorted , has been. We had a really terrible experience with a very well known estate ageny in watford and thought they were all the same but Colin Dean has proved us wrong. We would definatly recommend them and would use them again for buying a property....
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Aug 05,2011
Minithumbup
By:
Aug 05,2011
0 people found
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We've been renting through Colin Dean for just over a year, and find them friendly and helpful with any issues we've had. They have dealt with the problems in our property, and arranged for repairs efficiently. We would use them again....
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Aug 04,2011
Minithumbup
By:
Aug 04,2011
0 people found
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I have been tenant with colin dean residential for last 5 years. Never had any problems, If any things i was concerned they were always ready to sort the things out. We really appreciate the service they are providing to us and they know how to take the very best care for thier tenants....
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Aug 02,2011
Minithumbup
By:
Aug 02,2011
0 people found
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I have just let my house for the first time using Colin Dean. I found them to be professional, knowledgeable and friendly. They turned up for appointments promptly, answered emails and returned calls in a timely manner. They were happy to step in and sort out all the bits and pieces that needed doing when I ran out of time before moving out. I would defintely use them again....
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By: Dean Ayling
Aug 02, 2011
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Thank you for taking the time to make this comment. It is a pleasure to help you and we look forward to assisting you with the Management of your property for many years to come. Thanks again ...
Aug 01,2011
Minithumbup
By:
Aug 01,2011
0 people found
this helpful
Colin Dean have been letting our flat for the past 12 months and in that time they have offered us an excellent service. The staff are always polite and friendly, have always offered us sound advice and have behaved professionally at all times in all matters relating to letting our property. In addition, they have acted fairly to resolve any problems that have arisen during the tenancy and in doing so maintained a healthy relationship with both us and the tenants. In our opinion we have alway...
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By: Dean Ayling
Aug 03, 2011
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Thanks Danny for your comments, we really do appreciate it. The flat looked great thanks to all your hard work on it. Time for a rest now and we will take it from here..... lol!!!! ...
Jul 28,2011
Minithumbup
By:
Jul 28,2011
0 people found
this helpful
We let our property through Colin Dean in June and found them to be fantastic. They found a great professional family for my 2 bedroom house quickly and at the advertised rental amount. I would not hesitate in using the company again or recommending them as the process seemed to be seamless and hassle free....
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By: Dean Ayling
Jul 28, 2011
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Thank you for your very positive Feedback. I am so pleased that we have been able to meet your expectations on the service that we offer ...
Jan 26,2011
Minithumbdown
By:
Jan 26,2011
2 people found
this helpful
As the others said below. If you call about a problem they promise to reply but you don't hear back so have to call again! Takes a while before they get problems sorted if they don't tell you how to sort it over the phone and insist it's your own fault!...
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Was this helpful? Yes
By: Ryan Toms, Lettings Manager
Aug 04, 2011
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I have only been made aware of this website within the past 4 weeks. It maybe a little late to reply, however I felt it was necessary to. If you are still a tenant of our and are having difficultly in having issues resolved quickly please contact me directly on 0208 515 7929. We certainly try to rectify problems as quickly as possible and certainly do not try and avoid them. Talking problems through over the phone is always our first step as doing so can sometimes get the problem resolved quickl ...
Jun 06,2008
Minithumbdown
By:
Jun 06,2008
1 people found
this helpful
Painful to deal with. The agent there insisted on calling me 'mate' constantly. They require an exorbitant deposit to take the property off the market which is accompanied by an almost non workable 'agreement', both of which slow the buying process considerably....
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Was this helpful? Yes
Nov 30,2007
Minithumbdown
By:
Nov 30,2007
1 people found
this helpful
More than keen to get you in the property. Once you're in, they are terrible. When I came to the end of my tenancy they were meant to call me when they wanted to bring people around. On at least three occasions they brought people in without telling me. Returning the deposit was bad as well - almost a month to return the deposit. When you call to check they say they'll call you back and of course they never do....
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Agent Fees

Letting and Management Service Summary of Charges

(All prices shown include VAT, except where specifically excluded, at the rate of 20%)



BRONZE LETTING SERVICE 10% plus VAT
Our Letting only service where our fee is payable in advance upon commencement of tenancy. Fees are subject to our Minimum Charge of Β£600.00 inc VAT. For further information, see our terms of business.

RENEWAL OF TENANCY
If a tenant renews a tenancy under this Service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. A discount of 25% of the fee due will be offered if payment of the fee due is made on or before commencement of the new term of tenancy.

GOLD MANAGEMENT SERVICE 15% plus VAT
Our Management Service which includes Legal Costs Protection, where fees are due as above but are collected monthly and deducted from rents received. Fees are subject to our minimum charge of Β£900.00 inc. (Β£75.00 per mth inc VAT). For further information see our terms of business.

RENEWAL OF TENANCY
If a tenant renews a tenancy under this service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. No discount on renewals of tenancy are offered under this service as a cashflow concession is provided by allowing the fee to be spread over the term of the tenancy.

PLATINUM MANAGEMENT SERVICE 18.25% plus VAT
Our top level Management Service which includes both Rent and Legal Costs Protection for ultimate peace of mind, where fees are due as per our Bronze service but are collected monthly and deducted from rents received. Fees are subject to our minimum charge of Β£1095.00 inc. (Β£91.25 per mth inc VAT) For further information please see our terms of business

RENEWAL OF TENANCY
If a tenant renews a tenancy under this service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. No discount on renewals of tenancy are offered under this service as a cashflow concession is provided by allowing the fee to be spread over the term of the tenancy.

Other Fees and Charges
All fees and charges shown include VAT at the current rate
General Debit Card handling fee No Charge
Business Debit Card and Credit Card handling fee 3% of transaction value
Cancellation Charge
In the event you withdraw from a proposed letting after authorising Β£275.00 us to proceed with referencing a tenant
Tenancy Agreement and Deposit Scheme Prescribed Information Preparation
In connection with a New Let arranged by Colin Dean Included in Letting Fee
In connection with the Renewal of a Tenancy Included in Renewal Fee
(Please note that a fee is also charged to The Tenant for their part of the cost of preparation of agreements)
In connection with a change of terms of an existing Tenancy Β£150.00
In connection with a Tenancy not arranged by us Β£200.00
Serving Legal Notices
Service of Notice under s21 HA1988 – On tenancy arranged by Colin Dean No Charge
On tenancy not arranged by us Β£80.00
Service of Notice to Quit On tenancy arranged by Colin Dean No Charge
On tenancy not arranged by us Β£80.00
Service of Notice under s13 HA1988 - On tenancy managed by Colin Dean No Charge
On tenancy not managed by us Β£80.00
Tenancy Deposit Protection
Registration charge with Tenancy Deposit Scheme (TDS)
(one off charge at commencement of each new tenancy) Β£50.00
Administrative charge should you wish the deposit to be protected within a Deposit
Scheme other than the Tenancy Deposit Scheme (TDS) Β£150.00

Additional Services
Energy Performance Certificate Β£80.00
Void Period Management Β£75.00 per month
Additional Property Visit Β£75.00 per visit
House sitting Β£60.00 per hour
Shopping Β£60.00 per visit
Court attendance Β£75.00 per hour
Annual Income and Expenditure Statements Β£60.00 for each year
End of Tenancy Negotiation Service - within Gold or Platinum Service No Charge
within Bronze service Β£240.00
HMO application service Β£275.00
Buy to Let Valuation Service Β£120.00
Capital Value / Probate Valuation Service (written valuation) Β£120.00
Misc Management Services
Negotiator or Property Manager Β£75.00 per hour
Lettings Manager Β£100.00 per hour
Director Β£150.00 per hour
Works Management Services
Minor works and procurement service (up to value of Β£1000 inc VAT)
In connection with our Gold or Platinum Service Included
In connection with a property we are not managing 12% of value of contract works
Insurance Claims Management service 12% of works contract price
Refurbishment Service 12% of works contract price
Major works over Β£1000 Service 12% of works contract price
Charge for preparatory services in connection with repairs/procurement Β£75.00 per hour
Management Property Reserve (held on managed properties Β£350.00
and refunded at the end of our period of management)

Safety Inspections
(All arranged by Suitably Qualified and Insured Contractors)
Gas Safety Inspection Β£95.00
Gas Safety Inspection and Boiler Service Β£160.00
Electrical Safety Inspection (full approved inspection and report)
Properties up to 3 bed house Β£ 200.00
Larger Properties Β£ Enquire
Portable Appliance Testing Β£ Enquire
Inventory Preparation
(Arranged by an Independent Firm of Inventory Specialists)
Scale of Charges (extract from the price list provided by Inventories Inc)
Inventory Preparation
Studio Unfurnished Β£100.00 Furnished Β£110.00
1 Bedroom Unfurnished Β£106.00 Furnished Β£118.00
2 Bedroom Unfurnished Β£118.00 Furnished Β£134.75
3 Bedroom Unfurnished Β£146.00 Furnished Β£162.00
4 Bedroom Unfurnished Β£191.00 Furnished Β£215.00
Check in
Studio Unfurnished Β£70.00 Furnished Β£80.00
1 Bedroom Unfurnished Β£73.25 Furnished Β£85.00
2 Bedroom Unfurnished Β£85.00 Furnished Β£95.75
3 Bedroom Unfurnished Β£106.00 Furnished Β£118.00
4 Bedroom Unfurnished Β£126.50 Furnished Β£136.00
Check out
Studio Unfurnished Β£80.00 Furnished Β£90.00
1 Bedroom Unfurnished Β£85.00 Furnished Β£94.00
2 Bedroom Unfurnished Β£95.75 Furnished Β£110.00
3 Bedroom Unfurnished Β£118.00 Furnished Β£126.50
4 Bedroom Unfurnished Β£136.00 Furnished Β£155.00
No fees set.
Last updated at 11:05 AM 11/02/2016 by allAgents

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. This can be by letter to the address below or by email to dean.ayling@colindean.com or by text to 07702 270760. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?
Ҁ’ We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
Ҁ’ We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
Ҁ’ If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
Ҁ’ We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
01722 333 306 www.tpos.co.uk

Please note the following: You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

If your complaint is concerning the return of your deposit, and your tenancy is within the Tenancy Deposit Scheme you can apply to TDS Limited for Adjudication of the dispute.
Please contact your Property Manager at Colin Dean for confirmation of whether your tenancy is within this Scheme. You can contact The Dispute Service Limited (TDS Limited) at:

The Dispute Service Limited (TDS Limited)
PO Box 1255, Hemel Hempstead, Hertfordshire. HP1 9GN
0845 226 7837 deposits@tds.gb.com
Last updated at 11:05 AM 11/02/2016 by allAgents
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Firm Address

Bank House, 350 Pinner Road
Harrow
Middlesex
HA1 4LB
0208 515 7929



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