• Chris Gair
    Chris Gair
  • Dean Ayling
    Dean Ayling
  • Clare Ayling
    Clare Ayling
  • Agnes Zurek
    Agnes Zurek
  • Hannah Luckwell
    Hannah Luckwell
  • Leah Gordon
    Leah Gordon
  • upload your photo
    Mary Tobin
Our experience in residential lettings in Harrow and Watford over the past 25 years puts us in a unique position to provide a range of valuable services to our clients to protect and add value to their investment.
We consider this to be our first priority, finding the best tenant, at the right price and managing the whole process in a prompt, efficient and professional manner. It is for this reason that we ensure that all of our staff are experienced and qualified to do their jobs and those who
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Bank House, 350 Pinner Road
Harrow
Middlesex
HA1 4LB
0208 515 7929

 
Oct 26,2011
Minithumbup
By:
Oct 26,2011
Featured Review
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Having dealt with numerous agents during our search for a new home, Colin Dean were the first ones who we came across that made a sincere effort to ensure that there was a good level of care offered to use and also an effort to build a mutually respectful relationship between all parties concerned. As first time house buyers we had heard the horror stories and unfortunately did come across some of the more mainstream companies that after some initial schmoozing it was clear that we were just...
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By: Dean Ayling
Oct 27, 2011
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Vishal, we were so pleased to be able to help you with your purchase and must thank you your yours and your wife's considerable patience. Thank you for your very kind words....they are very much appreciated....
Jul 08,2012
Minithumbup
By:
Jul 08,2012
Featured Review
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We recently purchased our first home through Colin Dean Estate Agents. We found Chris to be very professional, helpful and above all very understanding. We lost 2 properties by the old fashion method of gazumping.....so when we arrived to view our property for the first time, we felt disheartened when we heard that we were the 2nd viewing for the day and the property had only just come onto the market. But once we entered the property and listened to Chris explain brief outline of the propert...
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Aug 15,2013
Minithumbup
By:
Aug 15,2013
Featured Review
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I have been with them for the best part of 13 years and in my opinion I could not ask for a better agent to look after all aspect of my property. I have spent a total of 6 and half years living abroad in the Mid East and the rest in a neighbouring county, and in all that time Colin Dean Team has been looking after my property without any problem whatsoever. I cannot recall any time in that 13 years that I was unhappy with their service. They have been brilliant in their communication with me an...
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May 01,2012
Minithumbup
By:
May 01,2012
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Colin Dean are actually the first Letting Agent I have used to rent a property, but I can say that I have found it a very positive experience. I found the whole process went smoothly and I felt that Chris Gair, the staff member who I dealt with throughout was very professional, giving me all the information I required and answering any of the questions I had leading up to my move in date. Even though I viewed the property 2 months in advance he always made it clear that I could contact him at an...
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Mar 20,2014
Minithumbup
By:
Mar 20,2014
Featured Review
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From the initial Rightmove website enquiry, to taking possession of our newly rented property we were very pleased with the high level of customer service and professionalism exercised by the team at Colin Dean. Specifically our Lettings Negotiator; Stacey Churchward who acted above and beyond any expectation in negotiating special terms between our prospective landlord and I. Stacey displayed passion for her role and outstanding levels of business acumen. All enquiries were dealt with in a prom...
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Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
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I recently sold my property through Colin Dean Residential Limited, a big thank you to all the staff involved they made the process as smooth as possible and were hard working, friendly and professional at all times. I would highly recommend their services!...
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Comment on agent fees
Good
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By: Dean
Apr 15, 2016
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Thank you Jo for your kind comments. We will miss the regular interaction!! Best of Luck with everything for the future....
Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
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I have recently bought a flat through Colin Dean with existing tenants. I have found them to be extremely helpful and efficient. There was a couple of sticking points just before exchange which Dean. managed to deal with excellently. When I had some questions about the tenancy Dean reverted to me quickly and efficiently. I would certainly recommend them to others....
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Comment on agent fees
As I was buying a flat I did not have any fees to pay so I cannot comment,
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Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
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Leah and Chris were really helpful in helping me and my small family move into our new flat in Harrow. They were always available when I called them and reassured me over everything I needed to know about the property before I moved in. The welcome pack, deposit and all the legal aspects were explained to me, which helped make me feel comfortable with going ahead and moving into the property. We are very happy with our current rental property and will be recommending Colin Dean to friends and fa...
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Comment on agent fees
Good
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Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
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Great service at Colin dean helped me and my Missus with our first home renting found them all professional and helpful would highly recommend...
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Comment on agent fees
As expected
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Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
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The guys really know their stuff and their way of business makes the whole process very simple and straightforward. Keep it up ! Many thanks to Chris who was outstanding and to Leah who was amazing from the beginning....
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Comment on agent fees
The guys really know their stuff and their way of business makes the whole process very simple and straightforward.
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Oct 11,2015
Minithumbup
By:
Oct 11,2015
0 people found
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We had been renting through Colin Dean for the last 6 years. They were always helpful and understanding through out our tenancy. They were extra ordinary in ensuring me and my little family had a hassle free tenancy and were always available to address any problems. Thank you very much Colin Dean!!:)...
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Aug 19,2015
Minithumbdown
By:
Aug 19,2015
0 people found
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The worse estate letting agents, Whenever you report any thing to repair always delay and will try to find your faults, Its been few years but no change ! Strongly will never recommend such agents!...
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By: Dean
Aug 19, 2015
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Dear Tenant I am very sorry to hear of your comments and of course will dispute what you say. There is of course no reason for us as agents to delay dealing with genuine breakdowns and problems in a property and I would love to understand more about the problems that you have encountered to try to deal with them promptly for you. As you will see from other reviews on this site, we work hard to maintain a good reputation and to look after our tenants and our client's properties. Please contac....
Mar 26,2015
Minithumbup
By:
Mar 26,2015
0 people found
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I have used Colin Dean for seven years and have found them to be outstanding. Every member of staff I have dealt with has been courteous and helpful, providing advice when I have needed it. I have found their suggestions to be wise and they have been careful to suggest approaches that avoid unnecessary additional expenses. A very accessible and experienced team who have provided a good experience for landlord and tenants....
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Comment on agent fees
I now qualify for a loyalty discount!!!
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By: dean
Apr 01, 2015
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Thank you Rachel for your kind words and it has always been a pleasure to work with you. We are delighted that you are happy with how things have gone with the new tenancy....
Jan 30,2015
Minithumbup
By:
Jan 30,2015
0 people found
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The estate agent sector is a particularly crowded marketplace. If you are reading this then the chances are you are trying to find some information that will help you decide which agent to choose. My motivation for writing this is to try and help you. I have been renting a property in Harrow with this estate agent for nine years. The main reason I have for staying with them is down to the outstanding way they have always taken pride in their commitment to providing an excellent service. It is fo...
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Dec 23,2014
Minithumbup
By:
Dec 23,2014
0 people found
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The staff at Colin Dean are very professional, friendly and helpful. Queries and problems are dealt with straight away and you are always kept up to date with information. They have been a pleasure to deal with....
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Oct 03,2014
Minithumbup
By:
Oct 03,2014
0 people found
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Absolutely wonderful letting agents, very quick to respond to the few queries we had - great communication and nothing was ever a problem. Even upon checkout the whole process has been smooth. I used them for 5 years and not once have I ever been dissatisfied with their customer service. Very professional and reliable team! Sad to leave them....
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By: Dean
Oct 09, 2014
View all comments (1)
Thank you Hannah for your very kind words and for you and Damien being excellent tenants over the last 5 years. We were equally sorry to see you both moving out of our area. From all of us here, the very best of luck for the future....
Sep 21,2014
Minithumbup
By:
Sep 21,2014
0 people found
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The team at Colin Dean Residential were absolutely outstanding from our first phone call to arrange a viewing up to the day we picked up our keys. Stacey was professional, knowledgeable and approachable which are qualities that we unfortunately had not encountered with any other agents we had used in our search for a home. Our inquiries were answered promptly, the paperwork and references were handled well and we were kept in the loop every step of the way. We wouldn't hesitate in recom...
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By: Dean
Sep 22, 2014
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Dear Jane thank you for your enthusiastic comments and Stacey will be thrilled to know that you are so happy with the service that she has provided you. Really appreciate you taking the time to leave a review and we hope that you will enjoy living in your new home. All the best Dean Ayling....
Aug 29,2014
Minithumbup
By:
Aug 29,2014
0 people found
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Every member of staff at Colin and Dean are just so remarkable! Very professional, and anyone you speak to at Colin Dean give you amazing service. When something goes wrong they get someone to come and fix it right away and you don't wait for ages . Thank you Colin Dean, and staff for making me and my kids feel comfortable living in my apartment. I can give you many examples of how just so wonderful they are. So pick up the phone and give Colin Dean a call it will be worth it!...
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Jul 18,2014
Minithumbup
By:
Jul 18,2014
0 people found
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Stacey was amazing throughout the process. She helped us from day one of our property viewing through to the day we signed the contract papers and took possession of the property. She is extremely professional and most importantly is very prompt in her email responses. Exactly what a tenant requires from their estate agent....
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Jul 09,2014
Minithumbup
By:
Jul 09,2014
0 people found
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This estate agent has always been prompt in replying to any of mine or my husbands concerns regarding the property and would communicate effectively to ensure that any maintenance personel were able to access the property if we were at work. Thank you for the support over 9years as tenants....
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May 09,2014
Minithumbup
By:
May 09,2014
0 people found
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Our family has used Colin Dean\'s services for letting and selling property for 20+ years, during which time they have provided us with an excellent personal service, often going beyond the normal to assist....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
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Charlotte Brown is by far the best Manager within an agency that I have ever used. I have several properties and have the usual problems with them, she has never failed to solve the problems,quickly efficiently, and assertively where necessary (insurance companies!). She is also able to maintain good prices without compromising good work. A great all rounder....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
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Over the years of being in contact with Charlotte and Chris, I have always found them both to be very approachable, professional and extremely helpful....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
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I would say that my experience with this company was very professional and friendly my sister and myself were looking for a place with certain requirements and Chris fulfilled the needs we had since the move if we needed anay thing done or fixed it is dealt with a.s.a.p so all in all ten out of ten l would recommend you to give them a go...
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Apr 29,2014
Minithumbup
By:
Apr 29,2014
0 people found
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I have been dealing with Colin Dean for many years and have always found the staff highly professional and very polite. Recently I have been dealing with Alina who continues these trends. Nice people to do business with....
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Apr 25,2014
Minithumbup
By:
Apr 25,2014
0 people found
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We were recommended and therefore gave instructions to Colin Dean on our rental property and within 2 weeks they had secured a tenant. We were most impressed with the service and in particular Chris Gair who handled our enquiry. His pro-active approach and professional manner was very reassuring. They have now managed our property for over 6 months very satisfactorily and we would have no hesitation in instructing them in future....
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Apr 23,2014
Minithumbup
By:
Apr 23,2014
0 people found
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We have dealt with Colindean in general and Chris Gair in particular for the last 3.5years first as a tenant for my mother then as a landlord. He has been accessible for advice and guidance at all times. His superb and timely communication and unbiased advice not only kept the whole process crystal clear but made us feel extremely comfortable. He was always very patient and accessible with suitable solutions. In case of his unavailability Clare was equally professional and helpful. We are gratef...
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Apr 21,2014
Minithumbup
By:
Apr 21,2014
0 people found
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I have been tenant with Colin Dean for 2+ years now. All the staff at Colin Dean are friendly and helpful. There were some issues with our property very recently, Alina Krysa (Property Manager) was very helpful is getting those issues sorted and also ensuring that I have nothing to worry about. I would highly recommend using Colin Dean to anyone....
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Apr 16,2014
Minithumbup
By:
Apr 16,2014
0 people found
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We have the pleasure in being one of the contractors that Colin Dean Estate Agents use to maintain their managed properties. We have worked with various Estate Agents in the passed and have found the staff at Colin Dean to be extremely efficient and professional at all times. In particular, I would like to mention Charlotte Brown (Property Manager), who has been extremely helpful by assisting in arranging appointments, liaising with tenants and landlords and providing as much information as poss...
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Apr 16,2014
Minithumbup
By:
Apr 16,2014
0 people found
this helpful
We have the pleasure in being one of the contractors that Colin Dean Estate Agents use to maintain their managed properties. We have worked with various Estate Agents in the passed and have found the staff at Colin Dean to be extremely efficient and professional at all times. In particular, I would like to mention Charlotte Brown (Property Manager), who has been extremely helpful by assisting in arranging appointments, liaising with tenants and landlords and providing as much information as poss...
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Was this helpful? Yes
Apr 08,2014
Minithumbup
By:
Apr 08,2014
0 people found
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All the staff at Colin Dean are very helpful and always on hand if you have any issues. I mostly deal with Charlotte. She is the first person i would contact if ever i had a problem. She is very much on the ball and her attention to detail is spot on. I would highly recommend using Colin Dean to anyone....
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Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
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I have been tenant with Colin Dean for many years. They are always friendly and helpful. The property manager Alina Krysa who have been very helpful to sort out the problem in my property and also up dated with me to ensure that I have no worry about the property. Its is great to know that you can relay on your estate agent....
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Apr 04,2014
Minithumbup
By:
Apr 04,2014
0 people found
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Stacey and the Colin dean staff have been very helpful from start to end of the process; viewing the property, making an offer, liasing between us (the tenenats) and the landord effectively regarding several queries, and sorting out paper work etc to confirm the tenancy contract. I am very happy with the good working relationship we have established and am certain any future queries will be dealth with efficiently and effectively....
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Apr 04,2014
Minithumbup
By:
Apr 04,2014
0 people found
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We have used Colin Dean Residential as the letting agents for this and other properties over the last 10 years and have found them to be very able and professional. We have not had any problems from the tenants that they have found for us and keep us well informed when remedial works need to be addressed. We work mostly with Alina Krysa and Dean Ayling at the Harrow branch both of whom work very well with us in maintaining a Happy House at No 78....
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Apr 01,2014
Minithumbup
By:
Apr 01,2014
0 people found
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We have used Colin Dean for many years,and always find them efficient and professional without any exception,always a smooth change over between Tenants,and any issues that arise with Tenants are resolved without delay....
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Agent Fees

Letting and Management Service Summary of Charges

(All prices shown include VAT, except where specifically excluded, at the rate of 20%)



BRONZE LETTING SERVICE 10% plus VAT
Our Letting only service where our fee is payable in advance upon commencement of tenancy. Fees are subject to our Minimum Charge of Β£600.00 inc VAT. For further information, see our terms of business.

RENEWAL OF TENANCY
If a tenant renews a tenancy under this Service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. A discount of 25% of the fee due will be offered if payment of the fee due is made on or before commencement of the new term of tenancy.

GOLD MANAGEMENT SERVICE 15% plus VAT
Our Management Service which includes Legal Costs Protection, where fees are due as above but are collected monthly and deducted from rents received. Fees are subject to our minimum charge of Β£900.00 inc. (Β£75.00 per mth inc VAT). For further information see our terms of business.

RENEWAL OF TENANCY
If a tenant renews a tenancy under this service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. No discount on renewals of tenancy are offered under this service as a cashflow concession is provided by allowing the fee to be spread over the term of the tenancy.

PLATINUM MANAGEMENT SERVICE 18.25% plus VAT
Our top level Management Service which includes both Rent and Legal Costs Protection for ultimate peace of mind, where fees are due as per our Bronze service but are collected monthly and deducted from rents received. Fees are subject to our minimum charge of Β£1095.00 inc. (Β£91.25 per mth inc VAT) For further information please see our terms of business

RENEWAL OF TENANCY
If a tenant renews a tenancy under this service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. No discount on renewals of tenancy are offered under this service as a cashflow concession is provided by allowing the fee to be spread over the term of the tenancy.

Other Fees and Charges
All fees and charges shown include VAT at the current rate
General Debit Card handling fee No Charge
Business Debit Card and Credit Card handling fee 3% of transaction value
Cancellation Charge
In the event you withdraw from a proposed letting after authorising Β£275.00 us to proceed with referencing a tenant
Tenancy Agreement and Deposit Scheme Prescribed Information Preparation
In connection with a New Let arranged by Colin Dean Included in Letting Fee
In connection with the Renewal of a Tenancy Included in Renewal Fee
(Please note that a fee is also charged to The Tenant for their part of the cost of preparation of agreements)
In connection with a change of terms of an existing Tenancy Β£150.00
In connection with a Tenancy not arranged by us Β£200.00
Serving Legal Notices
Service of Notice under s21 HA1988 – On tenancy arranged by Colin Dean No Charge
On tenancy not arranged by us Β£80.00
Service of Notice to Quit On tenancy arranged by Colin Dean No Charge
On tenancy not arranged by us Β£80.00
Service of Notice under s13 HA1988 - On tenancy managed by Colin Dean No Charge
On tenancy not managed by us Β£80.00
Tenancy Deposit Protection
Registration charge with Tenancy Deposit Scheme (TDS)
(one off charge at commencement of each new tenancy) Β£50.00
Administrative charge should you wish the deposit to be protected within a Deposit
Scheme other than the Tenancy Deposit Scheme (TDS) Β£150.00

Additional Services
Energy Performance Certificate Β£80.00
Void Period Management Β£75.00 per month
Additional Property Visit Β£75.00 per visit
House sitting Β£60.00 per hour
Shopping Β£60.00 per visit
Court attendance Β£75.00 per hour
Annual Income and Expenditure Statements Β£60.00 for each year
End of Tenancy Negotiation Service - within Gold or Platinum Service No Charge
within Bronze service Β£240.00
HMO application service Β£275.00
Buy to Let Valuation Service Β£120.00
Capital Value / Probate Valuation Service (written valuation) Β£120.00
Misc Management Services
Negotiator or Property Manager Β£75.00 per hour
Lettings Manager Β£100.00 per hour
Director Β£150.00 per hour
Works Management Services
Minor works and procurement service (up to value of Β£1000 inc VAT)
In connection with our Gold or Platinum Service Included
In connection with a property we are not managing 12% of value of contract works
Insurance Claims Management service 12% of works contract price
Refurbishment Service 12% of works contract price
Major works over Β£1000 Service 12% of works contract price
Charge for preparatory services in connection with repairs/procurement Β£75.00 per hour
Management Property Reserve (held on managed properties Β£350.00
and refunded at the end of our period of management)

Safety Inspections
(All arranged by Suitably Qualified and Insured Contractors)
Gas Safety Inspection Β£95.00
Gas Safety Inspection and Boiler Service Β£160.00
Electrical Safety Inspection (full approved inspection and report)
Properties up to 3 bed house Β£ 200.00
Larger Properties Β£ Enquire
Portable Appliance Testing Β£ Enquire
Inventory Preparation
(Arranged by an Independent Firm of Inventory Specialists)
Scale of Charges (extract from the price list provided by Inventories Inc)
Inventory Preparation
Studio Unfurnished Β£100.00 Furnished Β£110.00
1 Bedroom Unfurnished Β£106.00 Furnished Β£118.00
2 Bedroom Unfurnished Β£118.00 Furnished Β£134.75
3 Bedroom Unfurnished Β£146.00 Furnished Β£162.00
4 Bedroom Unfurnished Β£191.00 Furnished Β£215.00
Check in
Studio Unfurnished Β£70.00 Furnished Β£80.00
1 Bedroom Unfurnished Β£73.25 Furnished Β£85.00
2 Bedroom Unfurnished Β£85.00 Furnished Β£95.75
3 Bedroom Unfurnished Β£106.00 Furnished Β£118.00
4 Bedroom Unfurnished Β£126.50 Furnished Β£136.00
Check out
Studio Unfurnished Β£80.00 Furnished Β£90.00
1 Bedroom Unfurnished Β£85.00 Furnished Β£94.00
2 Bedroom Unfurnished Β£95.75 Furnished Β£110.00
3 Bedroom Unfurnished Β£118.00 Furnished Β£126.50
4 Bedroom Unfurnished Β£136.00 Furnished Β£155.00
No fees set.
Last updated at 11:05 AM 11/02/2016 by allAgents

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. This can be by letter to the address below or by email to dean.ayling@colindean.com or by text to 07702 270760. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?
Ҁ’ We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
Ҁ’ We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
Ҁ’ If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
Ҁ’ We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
01722 333 306 www.tpos.co.uk

Please note the following: You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

If your complaint is concerning the return of your deposit, and your tenancy is within the Tenancy Deposit Scheme you can apply to TDS Limited for Adjudication of the dispute.
Please contact your Property Manager at Colin Dean for confirmation of whether your tenancy is within this Scheme. You can contact The Dispute Service Limited (TDS Limited) at:

The Dispute Service Limited (TDS Limited)
PO Box 1255, Hemel Hempstead, Hertfordshire. HP1 9GN
0845 226 7837 deposits@tds.gb.com
Last updated at 11:05 AM 11/02/2016 by allAgents
Chris Gair Chris Gair
25 reviews

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Dean Ayling Dean Ayling
25 reviews

About Dean No description set View full profile
Clare Ayling Clare Ayling
5 reviews

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Agnes Zurek Agnes Zurek
0 reviews

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Hannah Luckwell Hannah Luckwell
0 reviews

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Leah Gordon Leah Gordon
3 reviews

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Mary Tobin - no image available Mary Tobin
0 reviews

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