Our experience in residential lettings in Harrow and Watford over the past 25 years puts us in a unique position to provide a range of valuable services to our clients to protect and add value to their investment.
We consider this to be our first priority, finding the best tenant, at the right price and managing the whole process in a prompt, efficient and professional manner. It is for this reason that we ensure that all of our staff are experienced and qualified to do their jobs and those who
Read full description...Our experience in residential lettings in Harrow and Watford over the past 25 years puts us in a unique position to provide a range of valuable services to our clients to protect and add value to their investment.
We consider this to be our first priority, finding the best tenant, at the right price and managing the whole process in a prompt, efficient and professional manner. It is for this reason that we ensure that all of our staff are experienced and qualified to do their jobs and those who are learning with us are engaged on a formal course of study to learn what is a rather complicated business. Not all agents are the same……trust us.
However ambitious our client’s are, we can help find the best properties, the right finance and structure the development of your property portfolio, identifying suitable properties, negotiating the right deal, sourcing the best finance, and seeing it right through until the day the property is let.
Colin Dean Residential

Bank House, 350 Pinner Road
Harrow
Middlesex
HA1 4LB
0208 515 7929

“ Washer/Dryer Issue... ”

Jun 18,2018
Minithumbup
By: 'Jen Clark'
Jun 18,2018
0 people found
this helpful
Mary was very efficient and responded to my issue very quickly with my washer/dryer. Really appreciated the great service....
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Was this helpful? Yes
Mar 06,2018
Minithumbup
By: 'Exceptional Service'
Mar 06,2018
0 people found
this helpful
What a superb and amazing estate agent! Everyone all are so helpful in every way! I have to give credit to all the staff their very friendly, good listener and the best is they get the job done!! Clare explained and took her time with ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dean Ayling
Mar 06, 2018
View all comments (1)
What can I say, thank you for such a delightful endorsement of our staff and the service that they offer. Thank you so much for taking the time to post this review and we are all grateful for your kind words ...
Feb 12,2018
Minithumbup
By: 'Christina Baines'
Feb 12,2018
0 people found
this helpful
I have rented a lovely little one bedroom flat through Colin Dean for more than seven years, but sadly will have to leave due to retirement. All the girls - Hannah, Agnes, Mary and Kerry have been brilliant and so accommodating. They are a credit ...
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Comment on agent fees
The fees are market representative and competitive.
Was this helpful? Yes
By: Dean Ayling
Feb 13, 2018
View all comments (1)
Thank you Christina and your very kind words are very much appreciated. It has been a pleasure to be able to work with you over the last few years and I am delighted that you have been happy in your home. Your landlord is of course amazing and this helps considerably. Wishing you the very best for the future too ...
Jan 30,2018
Minithumbup
By: 'Imo'
Jan 30,2018
0 people found
this helpful
As a landlord, I have been a client of Colin Dean for several years. I find them professional, very knowledgeable and happy to give their advice as and when required. Attention to issues is prompt and thorough. They are also very proactive. I would recommend ...
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Comment on agent fees
In my opinion, fees are reasonable for the service received.
Was this helpful? Yes
Dec 24,2017
Minithumbup
By: 'Eszterĺ'
Dec 24,2017
0 people found
this helpful
Very friendly agent. Made a great effort to sort out our issue. Pleasure to deal with. Thank you. Best wishes....
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Was this helpful? Yes
Dec 23,2017
Minithumbup
By: 'Pemberton'
Dec 23,2017
1 people found
this helpful
Colin Dean estates have have offered a perfect individualised service. Mary Tobin went above and beyond what was expected of her to get my problem sorted with the property lease holders. I cannot thank her enough....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 22,2017
Minithumbup
By: 'Hiba'
Dec 22,2017
0 people found
this helpful
This was the first flat I've rented since moving out of my parents house. When Chris showed me the flat I loved it straight away and he helped me to sort everything out to move in as soon as possible. He went all the ...
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Comment on agent fees
I think the fees have been reasonable
Was this helpful? Yes
Dec 21,2017
Minithumbup
By: 'Craig P'
Dec 21,2017
0 people found
this helpful
As a landlord I am immensely satisfied with the professional but also personal service that Colin Dean have provided. I wish I could list all the people I've been in contact with at the office (Clare, Kerry, Hannah, Mary, Agnes) as they have all ...
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Was this helpful? Yes
Dec 18,2017
Minithumbup
By: 'Mark (All Aspects)'
Dec 18,2017
0 people found
this helpful
I have worked for Colin dean for the last few years. I have found Chris and all the team professional understanding and really helpful, they are always doing their best to resolve any issues with their properties quickly and sufficiently. I have built up a ...
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Was this helpful? Yes
Dec 16,2017
Minithumbup
By: 'Verma'
Dec 16,2017
0 people found
this helpful
I had no previous experience renting out property so after having contacted and talked to quite a variety of lettings agents I settled on Chris Gair of Colin Dean. Chris took the time to explain the lettings market; how to go about renting the property ...
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Comment on agent fees
The fees are reasonable and I have no issues with what I pay Colin Dean to look after my property.
Was this helpful? Yes
Dec 15,2017
Minithumbup
By: 'Rob ( Clearance Company)'
Dec 15,2017
0 people found
this helpful
I have worked with Colin Dean for the last five years or so. I have always found them to be a really honest, hardworking and professional team. I'm looking forward to continuing my working relationship with them. I would highly recommend Colin Dean....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Thusha'
Mar 27,2017
0 people found
this helpful
We were living in Harrow and wanted to move to Watford in 2011 and found some difficulties to find a property to rent. Colin Dean Estate Agent has taken all of our requirements and come back to us with some properties to move in few weeks ...
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Comment on agent fees
I found the fee was reasonable.
Was this helpful? Yes
Mar 10,2017
Minithumbup
By: 'FT'
Mar 10,2017
0 people found
this helpful
I've just bought a property that was sold through Colin Dean and they were incredibly professional and supportive. Chris kept us updated every step of the way for which we were very grateful. I would highly recommend them....
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Was this helpful? Yes
Feb 13,2017
Minithumbdown
By: 'Tenant of Mr Dean Ayling'
Feb 13,2017
1 people found
this helpful
Worst Estate Agents for tenants. They made me sign a contract which had no break clause without letting me read the full contract. I trusted the agents as the flat is owned by the *. Then the horror began when I had to leave the tenancy ...
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Was this helpful? Yes
Nov 23,2016
Minithumbup
By: 'Kieran'
Nov 23,2016
0 people found
this helpful
Having rented my flat through Colin Dean over the past several years I cannot recommend them highly enough. Colin Dean are very professional with great customer service and provided tenant's that were throughly vetted and delight to rent to. Great advice was always on hand ...
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Comment on agent fees
I found their fees to be competitive and good value for money
Was this helpful? Yes
Oct 03,2016
Minithumbup
By: 'Katie O'
Oct 03,2016
0 people found
this helpful
I rented a property (One bed flat) through Colin Dean for One year and can not recommend them enough. I had the viewing with Dean, very professional but friendly approach and Agnes was a lovely person to deal with throughout the tenancy. Any problems (a ...
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Comment on agent fees
Average/Good - most estate agent's have very similar fees
Was this helpful? Yes
Apr 15,2016
Minithumbup
By: 'Jo Thompson'
Apr 15,2016
0 people found
this helpful
I recently sold my property through Colin Dean Residential Limited, a big thank you to all the staff involved they made the process as smooth as possible and were hard working, friendly and professional at all times. I would highly recommend their services!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Dean
Apr 15, 2016
View all comments (1)
Thank you Jo for your kind comments. We will miss the regular interaction!! Best of Luck with everything for the future ...
Apr 14,2016
Minithumbup
By: 'Jane'
Apr 14,2016
0 people found
this helpful
I have recently bought a flat through Colin Dean with existing tenants. I have found them to be extremely helpful and efficient. There was a couple of sticking points just before exchange which Dean. managed to deal with excellently. When I had some questions about ...
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Comment on agent fees
As I was buying a flat I did not have any fees to pay so I cannot comment,
Was this helpful? Yes
Feb 24,2016
Minithumbup
By: 'Alym'
Feb 24,2016
0 people found
this helpful
Leah and Chris were really helpful in helping me and my small family move into our new flat in Harrow. They were always available when I called them and reassured me over everything I needed to know about the property before I moved in. The ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2016
Minithumbup
By: 'Jsw'
Feb 23,2016
0 people found
this helpful
Great service at Colin dean helped me and my Missus with our first home renting found them all professional and helpful would highly recommend...
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Comment on agent fees
As expected
Was this helpful? Yes
Feb 23,2016
Minithumbup
By: 'Paul'
Feb 23,2016
0 people found
this helpful
The guys really know their stuff and their way of business makes the whole process very simple and straightforward. Keep it up ! Many thanks to Chris who was outstanding and to Leah who was amazing from the beginning....
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Comment on agent fees
The guys really know their stuff and their way of business makes the whole process very simple and straightforward.
Was this helpful? Yes
Oct 11,2015
Minithumbup
By: 'Fasih'
Oct 11,2015
0 people found
this helpful
We had been renting through Colin Dean for the last 6 years. They were always helpful and understanding through out our tenancy. They were extra ordinary in ensuring me and my little family had a hassle free tenancy and were always available to address any problems. ...
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Was this helpful? Yes
Aug 19,2015
Minithumbdown
By: 'Tenant with Collin Dean'
Aug 19,2015
1 people found
this helpful
The worse estate letting agents, Whenever you report any thing to repair always delay and will try to find your faults, Its been few years but no change ! Strongly will never recommend such agents!...
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Was this helpful? Yes
By: Dean
Aug 19, 2015
View all comments (1)
Dear Tenant I am very sorry to hear of your comments and of course will dispute what you say. There is of course no reason for us as agents to delay dealing with genuine breakdowns and problems in a property and I would love to understand more about the problems that you have encountered to try to deal with them promptly for you. As you will see from other reviews on this site, we work hard to maintain a good reputation and to look after our tenants and our client's properties. Please contac ...
Mar 26,2015
Minithumbup
By: 'Rachel'
Mar 26,2015
0 people found
this helpful
I have used Colin Dean for seven years and have found them to be outstanding. Every member of staff I have dealt with has been courteous and helpful, providing advice when I have needed it. I have found their suggestions to be wise and they ...
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Comment on agent fees
I now qualify for a loyalty discount!!!
Was this helpful? Yes
By: dean
Apr 01, 2015
View all comments (1)
Thank you Rachel for your kind words and it has always been a pleasure to work with you. We are delighted that you are happy with how things have gone with the new tenancy ...
Jan 30,2015
Minithumbup
By: 'Spencer Routledge'
Jan 30,2015
0 people found
this helpful
The estate agent sector is a particularly crowded marketplace. If you are reading this then the chances are you are trying to find some information that will help you decide which agent to choose. My motivation for writing this is to try and help you. ...
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Was this helpful? Yes
Dec 23,2014
Minithumbup
By: 'R Ahmed'
Dec 23,2014
0 people found
this helpful
The staff at Colin Dean are very professional, friendly and helpful. Queries and problems are dealt with straight away and you are always kept up to date with information. They have been a pleasure to deal with....
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Was this helpful? Yes
Oct 03,2014
Minithumbup
By: 'Hannah'
Oct 03,2014
0 people found
this helpful
Absolutely wonderful letting agents, very quick to respond to the few queries we had - great communication and nothing was ever a problem. Even upon checkout the whole process has been smooth. I used them for 5 years and not once have I ever been dissatisfied ...
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Was this helpful? Yes
By: Dean
Oct 09, 2014
View all comments (1)
Thank you Hannah for your very kind words and for you and Damien being excellent tenants over the last 5 years. We were equally sorry to see you both moving out of our area. From all of us here, the very best of luck for the future ...
Sep 21,2014
Minithumbup
By: 'Jane Clark'
Sep 21,2014
0 people found
this helpful
The team at Colin Dean Residential were absolutely outstanding from our first phone call to arrange a viewing up to the day we picked up our keys. Stacey was professional, knowledgeable and approachable which are qualities that we unfortunately had not encountered with any other ...
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Was this helpful? Yes
By: Dean
Sep 22, 2014
View all comments (1)
Dear Jane thank you for your enthusiastic comments and Stacey will be thrilled to know that you are so happy with the service that she has provided you. Really appreciate you taking the time to leave a review and we hope that you will enjoy living in your new home. All the best Dean Ayling ...
Aug 29,2014
Minithumbup
By: 'Pam'
Aug 29,2014
0 people found
this helpful
Every member of staff at Colin and Dean are just so remarkable! Very professional, and anyone you speak to at Colin Dean give you amazing service. When something goes wrong they get someone to come and fix it right away and you don't wait for ...
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Was this helpful? Yes
Jul 18,2014
Minithumbup
By: 'Mike Saraswat'
Jul 18,2014
0 people found
this helpful
Stacey was amazing throughout the process. She helped us from day one of our property viewing through to the day we signed the contract papers and took possession of the property. She is extremely professional and most importantly is very prompt in her email responses. ...
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Was this helpful? Yes
Areas covered

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 0 67 4 7 0 5 1 10 0

Agent Fees

Letting and Management Service Summary of Charges

(All prices shown include VAT, except where specifically excluded, at the rate of 20%)



BRONZE LETTING SERVICE 10% plus VAT
Our Letting only service where our fee is payable in advance upon commencement of tenancy. Fees are subject to our Minimum Charge of £600.00 inc VAT. For further information, see our terms of business.

RENEWAL OF TENANCY
If a tenant renews a tenancy under this Service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. A discount of 25% of the fee due will be offered if payment of the fee due is made on or before commencement of the new term of tenancy.

GOLD MANAGEMENT SERVICE 15% plus VAT
Our Management Service which includes Legal Costs Protection, where fees are due as above but are collected monthly and deducted from rents received. Fees are subject to our minimum charge of £900.00 inc. (£75.00 per mth inc VAT). For further information see our terms of business.

RENEWAL OF TENANCY
If a tenant renews a tenancy under this service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. No discount on renewals of tenancy are offered under this service as a cashflow concession is provided by allowing the fee to be spread over the term of the tenancy.

PLATINUM MANAGEMENT SERVICE 18.25% plus VAT
Our top level Management Service which includes both Rent and Legal Costs Protection for ultimate peace of mind, where fees are due as per our Bronze service but are collected monthly and deducted from rents received. Fees are subject to our minimum charge of £1095.00 inc. (£91.25 per mth inc VAT) For further information please see our terms of business

RENEWAL OF TENANCY
If a tenant renews a tenancy under this service, the same fee rate is payable for as long as that tenant continues to be liable for the tenancy. No discount on renewals of tenancy are offered under this service as a cashflow concession is provided by allowing the fee to be spread over the term of the tenancy.

Other Fees and Charges
All fees and charges shown include VAT at the current rate
General Debit Card handling fee No Charge
Business Debit Card and Credit Card handling fee 3% of transaction value
Cancellation Charge
In the event you withdraw from a proposed letting after authorising £275.00 us to proceed with referencing a tenant
Tenancy Agreement and Deposit Scheme Prescribed Information Preparation
In connection with a New Let arranged by Colin Dean Included in Letting Fee
In connection with the Renewal of a Tenancy Included in Renewal Fee
(Please note that a fee is also charged to The Tenant for their part of the cost of preparation of agreements)
In connection with a change of terms of an existing Tenancy £150.00
In connection with a Tenancy not arranged by us £200.00
Serving Legal Notices
Service of Notice under s21 HA1988 – On tenancy arranged by Colin Dean No Charge
On tenancy not arranged by us £80.00
Service of Notice to Quit On tenancy arranged by Colin Dean No Charge
On tenancy not arranged by us £80.00
Service of Notice under s13 HA1988 - On tenancy managed by Colin Dean No Charge
On tenancy not managed by us £80.00
Tenancy Deposit Protection
Registration charge with Tenancy Deposit Scheme (TDS)
(one off charge at commencement of each new tenancy) £50.00
Administrative charge should you wish the deposit to be protected within a Deposit
Scheme other than the Tenancy Deposit Scheme (TDS) £150.00

Additional Services
Energy Performance Certificate £80.00
Void Period Management £75.00 per month
Additional Property Visit £75.00 per visit
House sitting £60.00 per hour
Shopping £60.00 per visit
Court attendance £75.00 per hour
Annual Income and Expenditure Statements £60.00 for each year
End of Tenancy Negotiation Service - within Gold or Platinum Service No Charge
within Bronze service £240.00
HMO application service £275.00
Buy to Let Valuation Service £120.00
Capital Value / Probate Valuation Service (written valuation) £120.00
Misc Management Services
Negotiator or Property Manager £75.00 per hour
Lettings Manager £100.00 per hour
Director £150.00 per hour
Works Management Services
Minor works and procurement service (up to value of £1000 inc VAT)
In connection with our Gold or Platinum Service Included
In connection with a property we are not managing 12% of value of contract works
Insurance Claims Management service 12% of works contract price
Refurbishment Service 12% of works contract price
Major works over £1000 Service 12% of works contract price
Charge for preparatory services in connection with repairs/procurement £75.00 per hour
Management Property Reserve (held on managed properties £350.00
and refunded at the end of our period of management)

Safety Inspections
(All arranged by Suitably Qualified and Insured Contractors)
Gas Safety Inspection £95.00
Gas Safety Inspection and Boiler Service £160.00
Electrical Safety Inspection (full approved inspection and report)
Properties up to 3 bed house £ 200.00
Larger Properties £ Enquire
Portable Appliance Testing £ Enquire
Inventory Preparation
(Arranged by an Independent Firm of Inventory Specialists)
Scale of Charges (extract from the price list provided by Inventories Inc)
Inventory Preparation
Studio Unfurnished £100.00 Furnished £110.00
1 Bedroom Unfurnished £106.00 Furnished £118.00
2 Bedroom Unfurnished £118.00 Furnished £134.75
3 Bedroom Unfurnished £146.00 Furnished £162.00
4 Bedroom Unfurnished £191.00 Furnished £215.00
Check in
Studio Unfurnished £70.00 Furnished £80.00
1 Bedroom Unfurnished £73.25 Furnished £85.00
2 Bedroom Unfurnished £85.00 Furnished £95.75
3 Bedroom Unfurnished £106.00 Furnished £118.00
4 Bedroom Unfurnished £126.50 Furnished £136.00
Check out
Studio Unfurnished £80.00 Furnished £90.00
1 Bedroom Unfurnished £85.00 Furnished £94.00
2 Bedroom Unfurnished £95.75 Furnished £110.00
3 Bedroom Unfurnished £118.00 Furnished £126.50
4 Bedroom Unfurnished £136.00 Furnished £155.00
No fees set.
Last updated at 11:05 AM 11/02/2016 by allAgents

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. This can be by letter to the address below or by email to dean.ayling@colindean.com or by text to 07702 270760. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
01722 333 306 www.tpos.co.uk

Please note the following: You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

If your complaint is concerning the return of your deposit, and your tenancy is within the Tenancy Deposit Scheme you can apply to TDS Limited for Adjudication of the dispute.
Please contact your Property Manager at Colin Dean for confirmation of whether your tenancy is within this Scheme. You can contact The Dispute Service Limited (TDS Limited) at:

The Dispute Service Limited (TDS Limited)
PO Box 1255, Hemel Hempstead, Hertfordshire. HP1 9GN
0845 226 7837 deposits@tds.gb.com
Last updated at 11:05 AM 11/02/2016 by allAgents

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