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    Dianne Armstrong
As one of Ealing's leading independent firms of Estate and Letting Agents, Colin Bibra and Co draw upon the experience of individuals with a huge depth of local knowledgeand we offer services for the sales, purchasing, rental and letting out of property, property management and property investment.

44 The Mall
Ealing Common,London
Greater London
W5 3TJ
020 8566 3333

 
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Properties for sale
Properties for rent
May 01,2014
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By:
May 01,2014
20 people found
this helpful
Colin Bibra managed our London property for over a decade - and their service went downhill consistently over that period of time. The last 3 years has been shambolic - missed payments (which we had to point out to them), missing payments (they put payments into someone else\'s accounts), and finally...allowed a tenant to destroy our property and then move out with no forwarding address. Their own repair team gave us a quote for 39,000 to put everything right and then Colin Bibra had the nerve t...
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What agent could do to change your mind?
Managed the account and noticed when money was missing/unpaid; managed the tenant and flagged damage that was occurring much earlier.
Was this helpful? Yes
Mar 19,2014
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Mar 19,2014
10 people found
this helpful
This is the WORST Estate Agency I have ever been dealing with. As soon as they get contract signed with you, you are left on your own. They hardly ever answer your e-mails, and if so it takes them ages to answer. We had mould in our house and we have been requesting the agency to sort this out for 8 months! The conversation was very poor and none of the agents showed no interested or whatsoever to help us on this case. They were calling constantly and sending e-mails only if they wanted somethin...
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What agent could do to change your mind?
They would have to be trained how to deal with customers. They need to take care of their clients not only taking money for nothing.
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Dec 17,2013
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Dec 17,2013
14 people found
this helpful
These people are simply despicable. I was renting through them for several years and I never ever got any support when I needed. รƒยขรขโ€šยฌร‚ยฆBut they were always trying to find a way to charge me with imaginary fees sending threatening letters in red capitals to my mail box. Along with RSK and Dexters this is probably the worst agency in Ealing area. I haven't ever seen such a bad, ignorant and non professional staff....
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What agent could do to change your mind?
Been responsible for what the customers are paying for.
Was this helpful? Yes
Dec 06,2013
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Dec 06,2013
2 people found
this helpful
This must be the worst, most dodgy agency I have ever came across. Terrible expirience, poor staff, unresponsive to the worst possible standards. The company\'s motto probably is "Cheat, Ignore, Relax". My expirience started with terrible multi-person show of properties. Pay attnetion to changing subjects when you ask questions, but now I know there is nothing that will stop them from simply lying to you. Take 2-3 expert-friends with you before you rent and spend 1-2 hours thorouly exp...
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What agent could do to change your mind?
Not let in the first place, tell truth about properties, act professionally, act according to current laws, customs and manners, provide the same information over the phone and in writing, provide the same contract to proof-read and to sign, provide accurate, true information, train their staff to appropiate standards, improve customer care, return fees, deposits and rents without delay, act as if the take responsibility for their actions.
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Nov 04,2013
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Nov 04,2013
4 people found
this helpful
I set up an appointment with the agent to visit a flat and nobody was here at the time decided. When I tried to call, nobody at the agency was answering. I also tried to send an e-mail. The day after, I sent an e-mail asking to be called back. I explained that maybe it was a mistake from my side because I\'m a foreigner and I could have misunderstood. At least, they could have call back to apologize and let me know if the flat was still available. But they don\'t care !...
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May 13,2013
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May 13,2013
3 people found
this helpful
Worse agency so far. Wish I had knew about this site before. They only care about making a sale - and things like lying, tricking, charging more than advertised (!) seem to be normal at that place. There is no customer support, poor, unresponsive personnel. Never dealt with worse lettings in my life (despite owning, letting and renting very, very often). Avoid if you can....
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What agent could do to change your mind?
I suggest starting with basic skills - like not lying, communicating, taking (or at least pretending) interest, stopping rogue sales, trying not to cheat their customers, etc. Time for improvement will come later.
Was this helpful? Yes
Aug 25,2011
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By:
Aug 25,2011
5 people found
this helpful
BY FAR THE WORST AGENCY I HAVE EVER BEEN TOO!!!! my boyfriend and I are both students and we're completely IGNORED because of that, we were promised viewings after viewings, constantly given false information, they PRETENDED to save our details. I mean I understand most landlords dont want students as their tenants, but we have now been here 5 years and a guarantor has ben sufficient thus far, however COLIN BIBRA asked for 6 months rent in advance, after I HAD TO FIND A PROPERTY TO LOOK AT! I ca...
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Jul 12,2011
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By:
Jul 12,2011
1 people found
this helpful
I have used Colin Bibra on two different occassions and both times found them excellent. They have been honest and gone out on a limb to be helpful. Even gave us a moving in present the first time we used them. Their fees are also much more reasonable than many of the other agents. I also currentlly liver on an estate where they are the managing agents and was told that they are very good at sorting things out, in fact there was a problem the first day we moved into our current property and they...
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Feb 14,2011
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Feb 14,2011
5 people found
this helpful
Absolutely appalling and very dodgy from start to finish. We narrowly missed out on a very bad experience. - from the moment we arrived at the property the estate agent was late and turned up with another customer to view, making us very uncomfortable. - when we rang to ask about a standard break clause in the contract, we were assured that there was one, though it transpired that they lied - four separate people from the company kept contacting me with conflicting things when they obv...
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Mar 01,2010
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Mar 01,2010
3 people found
this helpful
[[EDIT ORIGINAL START]] My girlfriend and I paid a holding deposit on a property with this \"estate agency\" and were told that failing a credit check we would receive back our holding deposit minus...
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Jan 13,2009
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By:
Jan 13,2009
1 people found
this helpful
I know Colin Bibra since they started to do business in Ealing and I have a very good experience with them. They are very honest, reliable and prepared. I will recomend this Estate Agents to anyone...
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Aug 27,2008
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By:
Aug 27,2008
5 people found
this helpful
Highly agressive sales staff and generally rude. Very slow to return bonds (breaking their own T's & C's in the contract), also charge an exit fee on return of bond which is hidden away in the small print. On re-letting the property they showed up and expected me to show the people viewing around....
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Sosi Rosi - upload your photo Sosi Rosi
1 reviews

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Dianne Armstrong - upload your photo Dianne Armstrong
0 reviews

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