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    Sharon
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    Erin
Why Coda Estates?
CODA Estates has been a leading estate agency in Glasgow since its inception in 2009. We are located in Lenzie town in the North East of Glasgow. We have 30 years of combined experience in property sales, property development and property rental in residential and commercial sectors. We are experts in the knowledge of local property market and are able to offer house sales and rental home services. We are aware of the legislation that governs home rentals and property sales th
Read full description...Why Coda Estates?
CODA Estates has been a leading estate agency in Glasgow since its inception in 2009. We are located in Lenzie town in the North East of Glasgow. We have 30 years of combined experience in property sales, property development and property rental in residential and commercial sectors. We are experts in the knowledge of local property market and are able to offer house sales and rental home services. We are aware of the legislation that governs home rentals and property sales therefore if you have any doubts CODA Estates can provide with first class legal advice. We have a lot of property on offer in Lenzie, Kirkintilloch, Bishopbriggs and surrounding region of North Glasgow.
Why move to Kirkintilloch?
It is a town full of history dating back to Roman times when it was part of the Antonine Wall. There is a number of leisure buildings such as a local town library which serves the purpose of a community hub, The regent centre shopping mall and other smaller shops and restaurants. If you need to commute everyday to Glasgow, you can find bus services, Lenzie train station or you can take the M74 motorway network to Glasgow city.
CODA Estates

2-4 Heath Avenue
Lenzie,Glasgow
City of Glasgow
G66 4LG
0141 775 1050


Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 100% £57,000 £375,000
Lettings 79% 96% £285 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 0 99 2 28 0 1 0 4 0

Areas covered
  • G1
  • G66
  • G3
  • G64
  • G65
  • G67
  • G33
  • G69
  • G22
  • G68
  • G21
  • G12
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
TPOS Sales TPOS Lettings TPOS SAL

Images & Videos


“Erin Rodgers is an asset to Coda. She took on......”

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Jul 12,2019
Minithumbup
By: 'Louise Ballantyne'
Jul 12,2019
0 people found
this helpful
Erin Rodgers is an asset to Coda. She took on board and addressed any issues we had with true professionalism, going the extra mile to reassure us during a difficult time. If she is representative of Coda as a whole then the company has integrity, ...
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Was this helpful? Yes

“I've had a Fab service from Coda to market an......”

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Jul 07,2019
Minithumbup
Shannon
Claire
By: 'Chandra Pandey'
Jul 07,2019
0 people found
this helpful
I've had a Fab service from Coda to market and sell my property. They have helped me all along the way from preparing the property to achieve a great final result and I would recommend Coda 100%....
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“Phenomenal...”

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Jul 01,2019
Minithumbup
Erin
By: 'Billie Meldrum'
Jul 01,2019
0 people found
this helpful
I have not been with this estate agency long but so far in the time I have been with them I have had an amazing service and it has been a pleasure. Any issues in the property are dealt with in a timely manner, which ...
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Was this helpful? Yes

“Erin has been very helpful. She is one of the......”

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Jun 24,2019
Minithumbup
Erin
By: 'Troy Peasley'
Jun 24,2019
1 people found
this helpful
Erin has been very helpful. She is one of the best agents that I have known, that is including the ones I dealt with in America. Erin is very quick to respond to our needs, and is helpful in all aspects of renting. She made ...
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Was this helpful? Yes

“Great job!...”

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Jun 24,2019
Minithumbup
Monica
By: 'Juris Vetrins'
Jun 24,2019
1 people found
this helpful
I was renting from CODA my very first flat in UK. Thier flexibility in tenant valuation and wiligness to help is just amazing. Despite me, being in UK only for 15 days, CODA where ready to accept me as tenant. 2 years later I bought property from ...
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Was this helpful? Yes

“Five stars for Monica and Coda...”

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Jun 24,2019
Minithumbup
Monica
By: 'Robert McComb'
Jun 24,2019
1 people found
this helpful
I have to recommend Monica and the team at Coda. I recently sold my flat in Kirkintilloch and the level of advice and support I received was 5 star. Nothing was too much trouble, When selling or renting your home, you often worry about getting it ...
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Was this helpful? Yes

“Great service from Shannon!...”

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Jun 21,2019
Minithumbup
Shannon
By: 'Carrie McGinley'
Jun 21,2019
1 people found
this helpful
I have worked with Coda for almost two years and have found them responsive and helpful in every way. I have mainly dealt with Shannon Miller at Coda who has been fantastic. She deals with all matters promptly, keeps in excellent contact and is exceptionally ...
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Was this helpful? Yes

“It been very easy and very helpful experience...”

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Jun 19,2019
Minithumbup
Shannon
By: 'Beth'
Jun 19,2019
1 people found
this helpful
Shannon has helped me with probably the hardest time of my life when you have to move all my questions answered and so helpful response right away any time Ave contacted Shannon she is an assist to that team...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful and efficient...”

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Jun 18,2019
Minithumbup
Erin
By: 'Judy'
Jun 18,2019
1 people found
this helpful
We had really good service from Erin at Coda. Our circumstances were quite complicated but she made the whole process of renting a flat very straightforward. She responded quickly to our queries and supplied us with all the information we needed. Her help made all ...
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes

“Excellent service from the beginning. Very helpful letting pack provided to assist in the process....”

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Jun 18,2019
Minithumbup
Erin
By: 'Gregor Hendry'
Jun 18,2019
1 people found
this helpful
Erin made my first attempt at letting a property very easy. I was kept up to date and helped through the legal requirements .A fast and efficient approach to letting me property. Thanks again....
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Comment on agent fees
Very fair.
Was this helpful? Yes

“Outstanding...”

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Jun 18,2019
Minithumbup
Shannon
Sharon
By: 'Jamie Russell'
Jun 18,2019
1 people found
this helpful
To the Owner / Manager I am writing this letter to personally compliment Shannon Miller on not only her excellent customer service but more for the way the whole journey of me coming to Coda estates was handled Shannon is a true example of an ambassador ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Previous tenant...”

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Jun 18,2019
Minithumbup
Erin
By: 'Scott'
Jun 18,2019
1 people found
this helpful
We were a tenant of Coda for the last 12 months of our let luckily we didn't need to raise many issues as the property was in good condition. But the times we dealt with Coda and Erin specifically, she was quick to respond and always ...
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Was this helpful? Yes

“Friendly and efficient...”

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Jun 14,2019
Minithumbup
Shannon
By: 'Tony Reynard'
Jun 14,2019
2 people found
this helpful
A very positive experience. Shannon answered all my queries quickly and effectively. Viewing the property was arranged around our work commitments and once we decides to take the property, everything was arranged within a few days. I'm sure we will be very happy in our ...
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Was this helpful? Yes

“Great...”

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Jun 14,2019
Minithumbup
Lyndsay
By: 'Demi'
Jun 14,2019
1 people found
this helpful
Absolutley great. Any issues i had Coda has someone out to fix it and never had any issue when trying to get through and pay my rent. Really easy process with coda when applying for a property as it was my first and they made ...
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Comment on agent fees
Good
Was this helpful? Yes

“Really helpful...”

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Jun 14,2019
Minithumbup
Shannon
By: 'Charlene'
Jun 14,2019
1 people found
this helpful
Shannon's response to my query was very quick and efficient, she is always very helpful and friendly in correspondance....
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Was this helpful? Yes

“Doon Road...”

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Jun 14,2019
Minithumbup
Erin
By: 'Paul Reid'
Jun 14,2019
1 people found
this helpful
Since i contacted Coda in March looking for a rental property Erin has been nothing but fantastic. She has answered all my calls and emails in a timely fashion and continues to provide an excellent customer experience....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

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Jun 14,2019
Minithumbup
Shannon
By: 'D McDade'
Jun 14,2019
1 people found
this helpful
Very quick and prompt at responding to emails. No bother at all with moving in to the flat and was always available for any questions...
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Was this helpful? Yes

“Amaizing service...”

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Jun 14,2019
Minithumbup
Erin
By: 'Vera Da Silva'
Jun 14,2019
1 people found
this helpful
I just want to give a Big Thank you to Erin Rogers ( the agent who deal with our let agreement ) and all the CODA agents for the amaizing service they provide us. Ms Erin was very kind, friendly and always able to help us,with ...
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Comment on agent fees
Very good
Was this helpful? Yes

“Excellent service in every way...”

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Jun 12,2019
Minithumbup
Shannon
By: 'Fiona'
Jun 12,2019
1 people found
this helpful
Shannon was incredibly helpful at every stage in the letting process. She was on hand to answer any questions and to help with the specific arrangements I had to make because I live so far away. Everything was done in a prompt and polite manner ...
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Comment on agent fees
Not applicable
Was this helpful? Yes

“Moving made easy....”

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Jun 05,2019
Minithumbup
Claire
Monica
By: 'Jan'
Jun 05,2019
2 people found
this helpful
I bought and sold my houses through CODA ESTATES and found them to be professional, honest and very supportive. I would not hesitate to recommend them to others in the same situation. Most of my dealings were with Claire and Monica who are charming and ...
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Comment on agent fees
Satisfied with agent’s fees.
Was this helpful? Yes

“Perfect Experience...”

Share on :
Jun 04,2019
Minithumbup
Shannon
By: 'Janine Christie'
Jun 04,2019
1 people found
this helpful
Shannon has been so helpful in the whole process of our moving. Nothing was too much trouble for her. She made it so easy with her friendly and professional manner...
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Was this helpful? Yes

“Efficient and reliable , easily contactable...”

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May 29,2019
Minithumbup
Erin
By: 'S Mohamad'
May 29,2019
1 people found
this helpful
Efficient and reliable , easily contactable , providing client with progress very well and communicating well throughout the process of renting the property. . I recommend this agent and this agency ....
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Was this helpful? Yes

“Sale of house...”

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May 22,2019
Minithumbup
Claire
Monica
By: 'James rae'
May 22,2019
1 people found
this helpful
My whole experience from start to completion of sale was very professional and friendly , always on the end of the phone to answer any queries , I would use them again...
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Comment on agent fees
The fees were ok for the professional work you receive and quick sale of the house , sold within 2 weeks
Was this helpful? Yes

“Excellent polite commutator...”

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May 22,2019
Minithumbup
Monica
By: 'Stuart'
May 22,2019
1 people found
this helpful
I had a very positive experience selling my property through coda estates with Monica keeping me up to date each step of the way. As this was a previously rental property they did all the viewings and again kept me up to date with prospective ...
read full review
Comment on agent fees
Reasonable fees considering the work they did
Was this helpful? Yes

“Letting out property...”

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May 17,2019
Minithumbup
Shannon
By: 'Joanne'
May 17,2019
1 people found
this helpful
Service from Shannon was efficient and friendly. I was kept up to date frequently and benefitted from her extensive letting experience. Would absolutely recommend....
read full review
Comment on agent fees
Average but service is first class so worth paying for quality.
Was this helpful? Yes

“Super efficient...”

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May 16,2019
Minithumbup
Erin
By: 'Louise'
May 16,2019
1 people found
this helpful
Erin provided us with an excellent service and care throughout the rental process. She is extremely personable and professional. We are delighted with our new home - thank you...
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Was this helpful? Yes
By: Monireh
May 17, 2019
View all comments (1)
They are professional in their job. Absolutely great Agancy . We worked with Lyndsay and she is very helpful and friendly also she is perfect in her job. Thank you ...

“Erin Rodgers...”

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May 15,2019
Minithumbup
Erin
By: 'Anna Duffy'
May 15,2019
1 people found
this helpful
Erin has provided my husband and I with an outstanding service. She has been extremely professional and very helpful, has always answered all our questions and has been unflappable when at times we have been quite demanding as we have had a bad past experience ...
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Comment on agent fees
Agents fees are extremely reasonable for all the work that is underrtaken
Was this helpful? Yes

“First Class Service...”

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May 13,2019
Minithumbup
Erin
By: 'Elaine Morell'
May 13,2019
1 people found
this helpful
The help and advice I received has been excellent and I would not hesitate in recommending Coda and Erin to prospective customers!So punctual on dealing with any queries I have had and I feel really confident letting my property with you!Thankyou for making ...
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Comment on agent fees
Excellent!
Was this helpful? Yes

“Great Customer Service...”

Share on :
May 13,2019
Minithumbup
Erin
By: 'Amanda Gorman'
May 13,2019
1 people found
this helpful
I cannot thank Erin enough for all of her help over the last two months. I just moved out of my parents house and into my first home and Erin made it as easy as possible for me. I always had loads of questions to ...
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Was this helpful? Yes

“Difficult Tenents...”

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May 10,2019
Minithumbup
Erin
By: 'TTT'
May 10,2019
1 people found
this helpful
Erin has done a great job dealing with difficult tenants, they have made multiple complaints about minor issues, while being frequently late with payment. Heron has managed the situation well and has been able to broker some negotiations for access for works and prevent escalations....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

CODA Estates Limited Complaints procedure:

We are committed to providing a high-quality service to all our clients. When something goes wrong,
we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we
have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

CODA Estates Limited
2-4 Heath Avenue
Lenzie
Glasgow
G66 4LG

0141 775 1050

enquiries@codaestates.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving
you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply,
including their suggestions for resolving the matter, within 10 working days of us receiving your
complaint.

There may occasionally be circumstances out-with our control which prevent us from adhering to
this time frame. These include: -

? when the office is closed for public holidays;
? where adverse weather or sickness has led to staff shortages;
? where we cannot respond in full without the input of a third party (e.g. contractor, landlord,
tenant) who is not available;
? where we cannot respond in full without visiting the rental property and the tenant is
restricting access;
? where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this time frame and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us
again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.


PROPERTY SALES PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days
of receiving it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for
a separate review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

T: 01722 333 306

W: www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving
our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

PROPERTY LETTINGS PROCEDURE
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above
stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB

0141 3025900

https://www.housingandpropertychamber.scot

CODA Estates Limited is registered with the Scottish Letting Agent Register and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Other complaints procedures

CODA Estate is also a member of the Council of Letting Agents (www.counciloflettingagents.com)

The Property Ombudsman (www.tpos.co.uk). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your
complaint within a reasonable timescale.
Last updated at 10:49 AM 27/07/2016 by Sharon
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