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    Sharon
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    Lyndsay
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Why Coda Estates?


CODA Estates has been a leading estate agency in Glasgow since its inception in 2009. We are located in Lenzie town in the North East of Glasgow. We have 30 years of combined experience in property sales, property development and property rental in residential and commercial sectors. We are experts in the knowledge of local property market and are able to offer house sales and rental
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Why Coda Estates?


CODA Estates has been a leading estate agency in Glasgow since its inception in 2009. We are located in Lenzie town in the North East of Glasgow. We have 30 years of combined experience in property sales, property development and property rental in residential and commercial sectors. We are experts in the knowledge of local property market and are able to offer house sales and rental home services. We are aware of the legislation that governs home rentals and property sales therefore if you have any doubts CODA Estates can provide with first class legal advice. We have a lot of property on offer in Lenzie, Kirkintilloch, Bishopbriggs and surrounding region of North Glasgow.

Why move to Kirkintilloch?


It is a town full of history dating back to Roman times when it was part of the Antonine Wall. There is a number of leisure buildings such as a local town library which serves the purpose of a community hub, The regent centre shopping mall and other smaller shops and restaurants. If you need to commute everyday to Glasgow, you can find bus services, Lenzie train station or you can take the M74 motorway network to Glasgow city.

CODA Estates

2-4 Heath Avenue
Lenzie,Glasgow
City of Glasgow
G66 4LG
0141 775 1050

“Excellent Service...”

Dec 04,2018
Minithumbup
Shannon
By: 'Melissa S'
Dec 04,2018
0 people found
this helpful
Shannon was very helpful throughout the whole letting process. She made the process of renting a new home much easier and stress free. She was quick and responsive with any enquires and always willing to answer any questions we had. Thank you very much Shannon, ...
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“Brilliant, efficient service...”

Nov 29,2018
Minithumbup
Claire
Monica
By: 'Joanne'
Nov 29,2018
0 people found
this helpful
Right from the first meeting we were made to feel comfortable by Claire . Any questions were answered quickly and therefore selling our house was much less stressful than it could have been thanks to Claire and Monica. I would highly recommend Coda for a professional, ...
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Comment on agent fees
Coda's fees are average but service is above average so worth it.
Was this helpful? Yes

“Review...”

Nov 10,2018
Minithumbup
Erin
By: 'George nicol'
Nov 10,2018
0 people found
this helpful
I received first class service from Erin from start to tenant moving in . All the hassle was taken away and her knowledge about her job was excellent...
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Comment on agent fees
Probably standard
Was this helpful? Yes

“Top class service...”

Nov 09,2018
Minithumbup
Leah
Shannon
By: 'LauraR'
Nov 09,2018
0 people found
this helpful
Great experience with everyone I've spoken to throughout the letting process. Leah has been wonderful and has dealt with any issues quickly and with a never-ending supply of cheer! Would absolutely recommend to anyone....
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Was this helpful? Yes

“Extremely helpful, nothing too much bother alway received clear and professional advice....”

Nov 09,2018
Minithumbup
Shannon
By: 'S. Grogan'
Nov 09,2018
0 people found
this helpful
The service I received is everything I wished for in an Estate Agent, highly impressed with the service. I feel Shannon is genuinely committed to getting results and kept us fully informed every step of the way. I would strongly recommend using Coda....
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Comment on agent fees
Good
Was this helpful? Yes

“5 star service...”

Oct 29,2018
Minithumbup
Monica
Claire
By: 'Kirsty Paterson'
Oct 29,2018
0 people found
this helpful
The girls were amazing from start to finish. 3 times my offers fell through. Each time as soon as I let the girls know , the property was back on the market and viewings arranged within hours . Always in touch via phone and email. Would highly recommend ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great to have as landlords...”

Oct 24,2018
Minithumbup
Shannon
Lyndsay
By: 'Flo'
Oct 24,2018
0 people found
this helpful
CODA has been my point of contact for the last year as our landlords were abroad. They have been helpful and professional on all accounts. Hugely refreshing to deal with, would also like to thank them for their pragmatic approach to pets which is a ...
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Comment on agent fees
No fees, isn't Scotland wonderful.
Was this helpful? Yes

“Great service!...”

Oct 23,2018
Minithumbup
Shannon
By: 'Roisin'
Oct 23,2018
0 people found
this helpful
I have rented a flat through Shannon, and right from the start she was very helpful and informative. I was looking for somewhere to move into as quickly as possible. Once I was accepted as a tenant, she worked with the landlord to get me ...
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Was this helpful? Yes

“Extremely helpful...”

Oct 12,2018
Minithumbup
Leah
By: 'Karen Nicola'
Oct 12,2018
0 people found
this helpful
Leah went out her way entirely to ensure I received my keys at a closer location to my home. She also helped with my technical issues of transferring all documents from agreement, credit report and Al others. I am ever so thankful for the help ...
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Was this helpful? Yes

“Highly recommend...”

Oct 11,2018
Minithumbup
Lyndsay
Sharon
By: 'Lindsay'
Oct 11,2018
0 people found
this helpful
I used Coda Estates to rent out my property and been really happy with the service they have provided. Sharon came to see my flat initially, take photos and had it online that evening. I was then allocated Lyndsay who has also been fantastic and ...
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Comment on agent fees
The agent’s fees are very reasonable and were halved due to my property being a one bedroom
Was this helpful? Yes

“Excellent All Round Service 5 *****...”

Oct 11,2018
Minithumbup
Leah
By: 'Mr CH'
Oct 11,2018
0 people found
this helpful
Leah, Took full ownership of my property from going on the market, showing people round to signing up the Tenant. Excellent communiction all the way through. Proffesional at all times. Answered emails in a very timely manner. From going on the market to property rented ...
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Comment on agent fees
Very reasonable fees However the difference in Coda compared to similar agents and their fees is you get a very professional service for the fees you pay from Coda.
Was this helpful? Yes

“Great service...”

Oct 01,2018
Minithumbup
Leah
By: 'Isla'
Oct 01,2018
0 people found
this helpful
Leah has been wonderful throughout the rental viewing, application & moving process. She has replied to all my e-mail queries promply and thouroughly, and is always cheerful and attentive on the phone. She is clearly willing to go the extra mile - I couldn't ...
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Was this helpful? Yes

“Fantastic Company...”

Sep 25,2018
Minithumbup
Leah
Sharon
By: 'Lorraine Hamilton'
Sep 25,2018
0 people found
this helpful
I used Coda to rent out my property and I cannot recommend them enough! I was appointed one Property Manager (Leah) and she could not have been more professional or helpful! I was advised of all of the legal Landlord requirements to enable me to ...
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Comment on agent fees
Fees very good and they can recommend 3rd parties for any extra work carried out, this was also very reasonable.
Was this helpful? Yes

“Shannon...”

Sep 17,2018
Minithumbup
Shannon
By: 'Jill'
Sep 17,2018
0 people found
this helpful
I am very happy with the ease of communication with my landlord agent Shannon. She is quick to reply to any issues by email and resolves any queries thoroughly....
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Was this helpful? Yes

“First class service...”

Sep 13,2018
Minithumbup
Monica
Claire
By: 'First class service'
Sep 13,2018
0 people found
this helpful
Fantastic service and friendly staff who were helpful and went above and beyond. Would definitely use them again in the future....
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Was this helpful? Yes

“Excellent Service...”

Sep 11,2018
Minithumbup
Shannon
By: 'svnorton'
Sep 11,2018
0 people found
this helpful
My wife and I have been renting in either England or Scotland now for over 10 years and have dealt with a few Letting Agents during this time. I just wanted to say the service that Shannon have provided us is far superior to anyone else ...
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Comment on agent fees
Agent Fee’s perfectly exceptable
Was this helpful? Yes

“Excellent service...”

Sep 07,2018
Minithumbup
Claire
Monica
By: 'Catherine'
Sep 07,2018
0 people found
this helpful
Claire and Monica helped me sell my house in Chryston. They were really supportive and responsive whenever things fell through the first time round and quickly picked me back up and got my house sold again. Can't fault them on anything they really went ...
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Comment on agent fees
Claire was upfront with the fees from the start of the process.
Was this helpful? Yes

“Professional service throughout...”

Sep 05,2018
Minithumbup
Claire
Monica
By: 'Tom Canning'
Sep 05,2018
0 people found
this helpful
Monica and Clare were excellent from start to finish when selling my property. Coda Estates have managed properties of mine since 2009 and any dealings with any of the staff have been first class.....
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Comment on agent fees
Good
Was this helpful? Yes

“Buying & selling with Coda...”

Sep 03,2018
Minithumbup
Monica
Claire
By: 'KShea'
Sep 03,2018
0 people found
this helpful
Great experience, Monica & Claire have kept me up to date & given great advice when selling our property. They have also been great when we bought our property through them also....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Always helpfull...”

Aug 24,2018
Minithumbup
Leah
Sharon
By: 'Stephen Mclean'
Aug 24,2018
0 people found
this helpful
Every time a called someone in office was always willing to help me and they did and they wete always very nice...
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Was this helpful? Yes

“Great help...”

Aug 20,2018
Minithumbup
Leah
By: 'Iain'
Aug 20,2018
0 people found
this helpful
Leah was very helpful and on the ball. If i am in the market again in the future i would not hesitate to contact her directly....
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Was this helpful? Yes

“Fantastic Experience...”

Aug 19,2018
Minithumbup
Shannon
By: 'Gordon'
Aug 19,2018
0 people found
this helpful
Shannon and all the start at was absolutely brilliant and so helpful with every aspect of our recent move.The communication was very pleasant and quick.It was a pleasure and plain sailing experience!!! Thanks again!!...
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Comment on agent fees
Good
Was this helpful? Yes

“Great experience from start to finish !...”

Aug 15,2018
Minithumbup
Leah
By: 'Shona'
Aug 15,2018
0 people found
this helpful
This is the first time I have dealt direct with a letting agent and from start to finish I so impressed with the service I received! I would 100% recommend Leah and the service that she provides She made me feel totally at ease and gave ...
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Was this helpful? Yes

“Super helpful service...”

Aug 03,2018
Minithumbup
Shannon
By: 'Robert G'
Aug 03,2018
0 people found
this helpful
What can I say about Shannon? Well, Shannon has provided superb customer service to me over the past few weeks. From fully understanding the issue I had, the inconvenience it was causing me and my family through to excellent and polite communications - I cannot ...
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Comment on agent fees
GOOD
Was this helpful? Yes

“Wonderful Experience...”

Aug 02,2018
Minithumbup
Lyndsay
By: 'Jill and Chris'
Aug 02,2018
1 people found
this helpful
Chris & I can't thank Lyndsay and Nicole enough for the friendly and efficient service we have received. You made our whole process stress free and speedy from the viewing to moving day. We would highly recommend Coda estates!...
read full review
Was this helpful? Yes

“Flat in Lenzie...”

Jul 17,2018
Minithumbup
Shannon
By: 'Zofia Wright'
Jul 17,2018
0 people found
this helpful
I have been renting a 1 bedroom property in Lenzie from Coda Estates for almost 2 years. During that time the service received from the agents was first class. All issues and problems were dealt with promptly and in a professional manner. I would highly recommend Coda ...
read full review
Was this helpful? Yes

“Excellent service, again....”

Jul 16,2018
Minithumbup
Claire
Monica
By: 'Mark Jones'
Jul 16,2018
0 people found
this helpful
I have used Coda in Lenzie a number of times in the pat few years, and as ever, this time the service was excellent. I have worked with Claire Stirling a few times before, and she was as professional and as thorough as ever. It ...
read full review
Comment on agent fees
Very Good.
Was this helpful? Yes

“Excellent...”

Jul 10,2018
Minithumbup
Lyndsay
By: 'Richard Fisher'
Jul 10,2018
0 people found
this helpful
On my recent move from London to find a rental property I had to deal with a large number of agents. The situation was made worse by my circumstances, 2 dogs and the distance to travel to view a property. I began to wonder what agents ...
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Comment on agent fees
I’m very happy
Was this helpful? Yes

“Fantastic Service...”

Jun 22,2018
Minithumbup
Shannon
By: 'Ryan Carmichael'
Jun 22,2018
0 people found
this helpful
Brilliant service from the team at Coda Estates, especially Shannon Miller who has been great through out my years with the company. Clear, professional and transparent advise given when require and I can honestly say a great company to consider if thinking of a property ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Tennant...”

Jun 20,2018
Minithumbup
Shannon
By: 'Tony'
Jun 20,2018
0 people found
this helpful
My wife and I are pleased to have the opportunity to publicly acknowledge the help that Shannon has provided before, during and after our move to our new home. Shannon has answered all enquiries promptly and her advice has made our move to this new ...
read full review
Comment on agent fees
not applicable
Was this helpful? Yes
Areas covered
  • G66
  • G64
  • G65
  • G67
  • G33
  • G69

TPOS SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 68 2 20 0 0 0 4 0

Fees

No fees set.

Complaints Procedure

CODA Estates Limited Complaints procedure:

We are committed to providing a high-quality service to all our clients. When something goes wrong,
we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we
have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

CODA Estates Limited
2-4 Heath Avenue
Lenzie
Glasgow
G66 4LG

0141 775 1050

enquiries@codaestates.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving
you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply,
including their suggestions for resolving the matter, within 10 working days of us receiving your
complaint.

There may occasionally be circumstances out-with our control which prevent us from adhering to
this time frame. These include: -

? when the office is closed for public holidays;
? where adverse weather or sickness has led to staff shortages;
? where we cannot respond in full without the input of a third party (e.g. contractor, landlord,
tenant) who is not available;
? where we cannot respond in full without visiting the rental property and the tenant is
restricting access;
? where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this time frame and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us
again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.


PROPERTY SALES PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days
of receiving it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for
a separate review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

T: 01722 333 306

W: www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving
our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

PROPERTY LETTINGS PROCEDURE
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above
stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB

0141 3025900

https://www.housingandpropertychamber.scot

CODA Estates Limited is registered with the Scottish Letting Agent Register and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Other complaints procedures

CODA Estate is also a member of the Council of Letting Agents (www.counciloflettingagents.com)

The Property Ombudsman (www.tpos.co.uk). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your
complaint within a reasonable timescale.
Last updated at 10:49 AM 27/07/2016 by Sharon
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