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3.3/5, 35 Reviews
56% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 40% | £145,000 | £164,000 |
| Lettings | 100% | 40% | £625 | £800 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 3 | 7 | 11 | 2 | 2 | 0 | 2 | 3 |
Coalters
2 Low Ousegate, York, Yorkshire
YO1 9QU
01904 655222

By : 'anguslill95'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : YO26
Me and my housemate were renting with them for a year fixed contract and they were great throughout, especially when it came to when we had to move out. We had some massive issues with finding a new place and they were all super helpful, especially Charis who was the one i dealt with the most. she ... Read Full Review
good
By : 'Alistair'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO30
Disgrace! Don't carry out works on problem areas. Ignore complaints. Then try and retain as much of your deposit as possible on things that were already damaged when you moved in! I cannot say enough, "Avoid Coalters at all costs!" I only gave 1 star because I had to, they actually ... Read Full Review


By : 'A'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : YO31
They are lier and not trustable! I emphasis I want a very quiet place while I can't have a view before I rent it. I found it is horrible noisy due to facing a very busy road! Moreover I can't contact the landlady directly as they are managing the apartment. However they are very low efficiency to ... Read Full Review
It's not worthy at all to pay them any fee as they didn't do their job properly and poor attitude / not helpful at all! I won't use them even it's free of charge!


By : 'Great'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Sold price : £164000
Would you recommend ? : Yes
Postcode : YO31
Can not fault the team. Our sale fell through and they worked at full capacity to get it resold so we did not lose our forward purchase. Excellent service, excellent experience even when we had a sale fall through. Would recommend very highly ... Read Full Review
Market rate


By : 'Susan'
Branch : York, 2 Low Ousegate
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1
Would you recommend ? : No
Postcode : YO
Stay away from this estate agent if you're looking to rent. We looked at a property and I called them to show interest. Next thing I knew I was signing a holding pack and I they took �250 thanks very much. When I questioned why this had happened and that I had spoken to Hannah Bartlett they had ... Read Full Review
Absolutely legalised robbery.
By : 'unhappy'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : YO31
Coalters looks a smart office oozing with efficiency on the outside, However totally unless waste of money avoid at all costs, Valuation was wrong told property was in a immaculate condition,It was the pits and needed lots of work doing to it, not to be trusted and very ... Read Full Review
horrendously expensive with bulling ways of wanting payment.
By : 'Precious2009'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : YO30
After dealing with Coalters for the past 2 years I can say they are shocking! We had problem after problem with the house which the landlord failed to fix! It was in the contact that Coalters don't have anything to do with the property and we have to go through the landlord. However when they fail ... Read Full Review

By : 'debra'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : YO31
we are not happy coulters at all.we rented out my dads and my property.coulters agent tried to charge us �70 to repair an exterior letter box.the box we bought for �20 so i rang and queried it.it turned out that the key for it was in a agents car who had taken a 2 week holiday!he asked ... Read Full Review
expensive for the service we got
expensive for the service we got

By : 'Tian'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : YO10
This agency seems legit from the appearance, but after having dealt with them for over a year I will not easily trust them again. During the period of our moving out this agency tried to double charge us on 'check-out appointment fee', which was charged once already at the start of our tenancy in ... Read Full Review
This agency was the most expensive one I have dealt with in York in terms of fees that they've charged, but don't expect exceptional service just because you have paid more. In this case most of the fees are there for their benefit and the incompetence is still very much present despite the amount paid for their service.
This agency was the most expensive one I have dealt with in York in terms of fees that they've charged, but don't expect exceptional service just because you have paid more. In this case most of the fees are there for their benefit and the incompetence is still very much present despite the amount paid for their service.
By : 'Dan'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Sold price : £145000
Would you recommend ? : Yes
Postcode : YO24
Sold in a week for the full asking price. Fast, professional and polite and we very good at keeping me ... Read Full Review
Charge more but get results
By : 'Simon'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : YO26
Had a bad experience with Coalters and I will never use them again. On the positive side, they rented out my property quickly. My problem was the terrible rental service they offered and the subsequent damage to my property which they could have prevented. In brief, I got quickly passed from ... Read Full Review
Shown some basic care.
By : 'Anone'
Branch : York, 2 Low Ousegate
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : YO1
Coalters is an absolute disgrace! We were so shocked at the way they treat people with total disdain. If vendors knew that they are ignoring people that wish to know more about their houses, they would be extremely suprised and dissatisfied. Many people may be loosing out on buyers as a result of ... Read Full Review
Reply to emails, \'phone back and answer simple questions people have!
By : 'Simon'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : YO26
On the plus side, the rented out my property quickly. On the negative, dealing with them was a bit of a nightmare. They were difficult to contact, didn't always return calls or emails, knew nothing about the property etc. The biggest things though were things that should be standard practice. ... Read Full Review
Simply take more care.
By : 'John'
Branch : York, 2 Low Ousegate
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : YO31
Had a viewing as a potential tenant for a flat with Coalters. The woman who showed us around the property knew nothing about it and was unable to answer any questions. The property had not been cleaned since the previous tenants had left. Also had a number of other viewings with this agent and ... Read Full Review
By : 'Morton22'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : YO26
After finding the reviews below I felt obliged to give my own review of the service recieved at Coalters. I am a landlord and have rented our modest property through the company for the last 5 years. I have recieved constantly excellent service from all members of the team and feel that they ... Read Full Review

By : 'ChrisR'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO31
I honestly can't say a single good thing about this estate agent.. first of all the fees they quoted turned out to be wrong.. before we signed anything we were told in the branch that the fact I was on a temp to perm contract would not be an issue then my fiancie and I were told that we would have ... Read Full Review
Be truthful about the fees and stop changing them from day to day.. stick to what they say and stop changing their mind from staff member to staff member.. don\'t tell prospective tenants that temp to perm contracts wont affect the lease when it does.. don\'t give a tenant a move in date and tell them to inform their current landlord of the move in date then 2 days before your meant to get the keys say that things arent going through and they might have to stay in their current house longer.
By : 'tomandjerry'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO32
Coalters grasp of the basic common sense procedures of managing let properties is tenuous at best. We soon found out after moving in that over half of the space we were paying for was unusable and many of the features were out of action. It took 3 weeks to get the heating working which we were told ... Read Full Review
By : 'Andalucia'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO30
Coalters are extremely unprofessional. As tenants, we were constantly hounded for checkups and generally treated as dirt. We had an issue with the electrics where the mains box had fused, on reporting this (on the advice of a professional) we were told that it was clearly fine, nothing will be ... Read Full Review

By : 'Katie'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : Yes
My partner, daughter and I currently rent one of Coalters' properties and I can't stress enough the wonderful service they have provided us. Being renters we have been treated with somewhat indifference by other companies but our experience with Coalters couldn't be further from that: it has been ... Read Full Review


By : 'thomthebass'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Would you recommend ? : Yes
We shortlisted 2 agencies to value our property and quote for selling it. We opted for Coalters, although of the 2, they offered the higher commission rate, and provided a slightly lower valuation. It soon became apparent that we'd made the right choice as the marketing material (on and offline) ... Read Full Review
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Last updated at 11/30/2, 12:00:00 AM by allAgents