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Coalters

3.3/5, 35 Reviews
56% Recommended

67% sales valuation accuracy

100% letting valuation accuracy

40% sales fee satisfaction

40% letting fee satisfaction

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Coalters are York's award winning estate and letting agents, offering you unrivalled levels of service when you need to sell or let your property in York.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales67.00%40%£145,000£164,000
Lettings100%40%£625£800
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
23371122023
Address

Coalters
2 Low OusegateYork, Yorkshire
YO1 9QU
01904 655222

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
Email
Latest Properties

No Property Found

No Property Found
Me and my housemate were ...

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5 Star Review
UserName

By : 'anguslill95'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : YO26

21 Sept 2017
People found this helpful1

Me and my housemate were renting with them for a year fixed contract and they were great throughout, especially when it came to when we had to move out. We had some massive issues with finding a new place and they were all super helpful, especially Charis who was the one i dealt with the most. she ... Read Full Review


Comments on Agent Fees

good

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Disgrace! Don't carry out ...

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1 Star Review

By : 'Alistair'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO30

26 Apr 2017
People found this helpful1

Disgrace! Don't carry out works on problem areas. Ignore complaints. Then try and retain as much of your deposit as possible on things that were already damaged when you moved in! I cannot say enough, "Avoid Coalters at all costs!" I only gave 1 star because I had to, they actually ... Read Full Review

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They are lier and not ...

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1 Star Review
UserName

UserName

By : 'A'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : YO31

2 Apr 2017
People found this helpful2

They are lier and not trustable! I emphasis I want a very quiet place while I can't have a view before I rent it. I found it is horrible noisy due to facing a very busy road! Moreover I can't contact the landlady directly as they are managing the apartment. However they are very low efficiency to ... Read Full Review


Comments on Agent Fees

It's not worthy at all to pay them any fee as they didn't do their job properly and poor attitude / not helpful at all! I won't use them even it's free of charge!

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Can not fault the team. Our ...

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5 Star Review
UserName

UserName

By : 'Great'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Sold price : £164000
Would you recommend ? : Yes
Postcode : YO31

13 Mar 2017
People found this helpful1

Can not fault the team. Our sale fell through and they worked at full capacity to get it resold so we did not lose our forward purchase. Excellent service, excellent experience even when we had a sale fall through. Would recommend very highly ... Read Full Review


Comments on Agent Fees

Market rate

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Stay away from this estate ...

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1 Star Review
UserName

UserName

By : 'Susan'
Branch : York, 2 Low Ousegate
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1
Would you recommend ? : No
Postcode : YO

21 Nov 2016
People found this helpful5

Stay away from this estate agent if you're looking to rent. We looked at a property and I called them to show interest. Next thing I knew I was signing a holding pack and I they took �250 thanks very much. When I questioned why this had happened and that I had spoken to Hannah Bartlett they had ... Read Full Review


Comments on Agent Fees

Absolutely legalised robbery.

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Coalters looks a smart office ...

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1 Star Review

By : 'unhappy'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : YO31

5 Sept 2016
People found this helpful3

Coalters looks a smart office oozing with efficiency on the outside, However totally unless waste of money avoid at all costs, Valuation was wrong told property was in a immaculate condition,It was the pits and needed lots of work doing to it, not to be trusted and very ... Read Full Review


Comments on Agent Fees

horrendously expensive with bulling ways of wanting payment.

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After dealing with Coalters ...

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2 Star Review

By : 'Precious2009'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : YO30

18 Aug 2016
People found this helpful2

After dealing with Coalters for the past 2 years I can say they are shocking! We had problem after problem with the house which the landlord failed to fix! It was in the contact that Coalters don't have anything to do with the property and we have to go through the landlord. However when they fail ... Read Full Review

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we are not happy coulters at ...

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1 Star Review
UserName

By : 'debra'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : YO31

16 May 2016
People found this helpful3

we are not happy coulters at all.we rented out my dads and my property.coulters agent tried to charge us �70 to repair an exterior letter box.the box we bought for �20 so i rang and queried it.it turned out that the key for it was in a agents car who had taken a 2 week holiday!he asked ... Read Full Review


What agent could do to change your mind?

expensive for the service we got


Comments on Agent Fees

expensive for the service we got

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This agency seems legit from ...

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1 Star Review
UserName

By : 'Tian'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : YO10

24 Oct 2015
People found this helpful1

This agency seems legit from the appearance, but after having dealt with them for over a year I will not easily trust them again. During the period of our moving out this agency tried to double charge us on 'check-out appointment fee', which was charged once already at the start of our tenancy in ... Read Full Review


What agent could do to change your mind?

This agency was the most expensive one I have dealt with in York in terms of fees that they've charged, but don't expect exceptional service just because you have paid more. In this case most of the fees are there for their benefit and the incompetence is still very much present despite the amount paid for their service.


Comments on Agent Fees

This agency was the most expensive one I have dealt with in York in terms of fees that they've charged, but don't expect exceptional service just because you have paid more. In this case most of the fees are there for their benefit and the incompetence is still very much present despite the amount paid for their service.

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Sold in a week for the full ...

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5 Star Review

By : 'Dan'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Sold price : £145000
Would you recommend ? : Yes
Postcode : YO24

1 Feb 2015
People found this helpful1

Sold in a week for the full asking price. Fast, professional and polite and we very good at keeping me ... Read Full Review


Comments on Agent Fees

Charge more but get results

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Had a bad experience with ...

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2 Star Review

By : 'Simon'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : YO26

20 May 2014
People found this helpful0

Had a bad experience with Coalters and I will never use them again. On the positive side, they rented out my property quickly. My problem was the terrible rental service they offered and the subsequent damage to my property which they could have prevented. In brief, I got quickly passed from ... Read Full Review


What agent could do to change your mind?

Shown some basic care.

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Coalters is an absolute ...

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1 Star Review

By : 'Anone'
Branch : York, 2 Low Ousegate
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : YO1

30 Apr 2014
People found this helpful1

Coalters is an absolute disgrace! We were so shocked at the way they treat people with total disdain. If vendors knew that they are ignoring people that wish to know more about their houses, they would be extremely suprised and dissatisfied. Many people may be loosing out on buyers as a result of ... Read Full Review


What agent could do to change your mind?

Reply to emails, \'phone back and answer simple questions people have!

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On the plus side, the rented ...

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1 Star Review

By : 'Simon'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : YO26

20 Nov 2013
People found this helpful1

On the plus side, the rented out my property quickly. On the negative, dealing with them was a bit of a nightmare. They were difficult to contact, didn't always return calls or emails, knew nothing about the property etc. The biggest things though were things that should be standard practice. ... Read Full Review


What agent could do to change your mind?

Simply take more care.

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Had a viewing as a potential ...

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1 Star Review

By : 'John'
Branch : York, 2 Low Ousegate
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : YO31

13 Jul 2013
People found this helpful3

Had a viewing as a potential tenant for a flat with Coalters. The woman who showed us around the property knew nothing about it and was unable to answer any questions. The property had not been cleaned since the previous tenants had left. Also had a number of other viewings with this agent and ... Read Full Review

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After finding the reviews ...

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5 Star Review

By : 'Morton22'
Branch : York, 2 Low Ousegate
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : YO26

30 May 2013
People found this helpful1

After finding the reviews below I felt obliged to give my own review of the service recieved at Coalters. I am a landlord and have rented our modest property through the company for the last 5 years. I have recieved constantly excellent service from all members of the team and feel that they ... Read Full Review

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I honestly can't say a ...

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1 Star Review
UserName

By : 'ChrisR'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO31

16 May 2013
People found this helpful2

I honestly can't say a single good thing about this estate agent.. first of all the fees they quoted turned out to be wrong.. before we signed anything we were told in the branch that the fact I was on a temp to perm contract would not be an issue then my fiancie and I were told that we would have ... Read Full Review


What agent could do to change your mind?

Be truthful about the fees and stop changing them from day to day.. stick to what they say and stop changing their mind from staff member to staff member.. don\'t tell prospective tenants that temp to perm contracts wont affect the lease when it does.. don\'t give a tenant a move in date and tell them to inform their current landlord of the move in date then 2 days before your meant to get the keys say that things arent going through and they might have to stay in their current house longer.

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Coalters grasp of the basic ...

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1 Star Review

By : 'tomandjerry'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO32

9 Feb 2013
People found this helpful2

Coalters grasp of the basic common sense procedures of managing let properties is tenuous at best. We soon found out after moving in that over half of the space we were paying for was unusable and many of the features were out of action. It took 3 weeks to get the heating working which we were told ... Read Full Review

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Coalters are extremely ...

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1 Star Review

By : 'Andalucia'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : YO30

23 Nov 2012
People found this helpful1

Coalters are extremely unprofessional. As tenants, we were constantly hounded for checkups and generally treated as dirt. We had an issue with the electrics where the mains box had fused, on reporting this (on the advice of a professional) we were told that it was clearly fine, nothing will be ... Read Full Review

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My partner, daughter and I ...

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5 Star Review
UserName

By : 'Katie'
Branch : York, 2 Low Ousegate
Services : Letting (As a Tenant)
Would you recommend ? : Yes

11 Aug 2012
People found this helpful0

My partner, daughter and I currently rent one of Coalters' properties and I can't stress enough the wonderful service they have provided us. Being renters we have been treated with somewhat indifference by other companies but our experience with Coalters couldn't be further from that: it has been ... Read Full Review

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We shortlisted 2 agencies to ...

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5 Star Review
UserName

UserName

By : 'thomthebass'
Branch : York, 2 Low Ousegate
Services : Sales (As a Vendor)
Would you recommend ? : Yes

29 Mar 2012
People found this helpful0

We shortlisted 2 agencies to value our property and quote for selling it. We opted for Coalters, although of the 2, they offered the higher commission rate, and provided a slightly lower valuation. It soon became apparent that we'd made the right choice as the marketing material (on and offline) ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Coalters

Regional Awards Won by Coalters

Individual Branch Awards

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