25% sales valuation accuracy
25% sales fee satisfaction
100% lettings valuation accuracy
38% lettings fee satisfaction
cmRENT is an ARLA Licenced Letting Agent run by Husband & Wife Michael & Susannah Saville with 18 other staff. We offer a professional Letting service to obtain quality tenants for quality properties in Chelmsford, Braintree, Witham, Dunmow & Halstead areas. We specialise in Letting & Property Management, we are not an estate agent trying ...
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cmRENT is an ARLA Licenced Letting Agent run by Husband & Wife Michael & Susannah Saville with 18 other staff. We offer a professional Letting service to obtain quality tenants for quality properties in Chelmsford, Braintree, Witham, Dunmow & Halstead areas. We specialise in Letting & Property Management, we are not an estate agent trying to sell properties too, so we are 100% focused on renting.
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2024
allAgents People Awards
Latest Reviews
View all Reviews 25
18th Mar 2023
reviewed by 'Meriglenn'
5th Mar 2022
reviewed by 'Nicola'
13th Feb 2022
reviewed by 'Nayema Khan'
8th Jul 2020
reviewed by 'Tyelle'
8th Feb 2020
reviewed by 'Emmanuel'
22nd Dec 2016
reviewed by 'Daz'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 25% | £0 | £0 |
| Lettings | 100% | 38% | £625 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 17 | 0 | 0 | 0 | 0 | 0 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Mar 18,2023
Mar 18,2023
0
people found
this helpful
this helpful
After being pushed back for a viewing and subsequent move in, we were presented with a property legally unfit for habitation - requiring us to cancel our move and spend a week getting a refund.
No communication between landlord, letting agent and us.
Property presented ...
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Mar 05,2022
Mar 05,2022
0
people found
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Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel ...
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Feb 13,2022
Feb 13,2022
0
people found
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Excellent service. Starting from the viewing of the property to the finish of the agreement, everything was on time and very professional....
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Jul 08,2020
Jul 08,2020
0
people found
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Agency takes weeks to fix issues, leaving us for 3 weeks without a working front door which was a fire Hazzard, and over 7 weeks without access to our garage where we had food in our freezer. This also delayed our ability to move property. Staff seem ...
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Feb 08,2020
Feb 08,2020
2
people found
this helpful
this helpful
When I decided to look for a place to move to, I went to most of the estate agents in Chelmsford sadly non of them were interested in helping me. But things changed when I contacted the ladies at CMRENT. The ladies took it upon ...
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Dec 22,2016
Dec 22,2016
0
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Very knowledgable. Were very helpful and professional and always willing to help and are very honest and up front. Not like the other 'typical' estate agents in town (Chelmsford). Thoroughly recommended....
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Comment on agent fees
Cheaper than the others in the city
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Aug 26,2016
Aug 26,2016
7
people found
this helpful
this helpful
Absolutely disgusted with this agent.
Landlord agreed early exit as I could no longer afford the rent. Still told I has to pay up till new tenants moved in... ok took this on the chin. After inspection was done at flat it turns out they ...
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Comment on agent fees
Too much
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Sep 20,2014
Sep 20,2014
7
people found
this helpful
this helpful
I am glad I read these reviews before I became one of their customers. Me and my partner were very interested in renting one of their properties. We visited their branch in Chelmsford a week ago to ask more about the flat we were interested, ...
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Aug 22,2014
Aug 22,2014
12
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this helpful
this helpful
I recently moved into a rented property via the Chelmsford branch of CM Lettings. The service extended was below par especially post acceptance of my offer.
1) We had agreed on an additional viewing (after my offer was accepted) but when I turned up at the ...
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Apr 05,2014
Apr 05,2014
9
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this helpful
this helpful
Upon our initial enquiry to CMRENT regarding a flat in Witham, I was greeted by an extremely rude lady on the other end of the phone. When I asked whether we could view the flat later than the time she had originally suggested, as I ...
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Mar 12,2014
Mar 12,2014
13
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CM Rent are the worst letting agent we have EVER experienced. They conned us into moving into a very poorly maintained house, and refused to do any repairs for months-even ones that broke health and safety laws.
They also did not tell us that the ...
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What agent could do to change your mind?
There is no way I would ever use this company again, and I am surprised they have not been shut down by now.Attached Filesnbsp;
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Mar 15, 2014
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Blaming tenants for mould in properties is ludicrous. Mould is caused by inherent problems in walls or bad ventilation, or poorly built buildings and mould is a health hazard that should be reported asap and reduced rent can be paid until the problem is sorted out.
It seems pretty clear that CM Rent spend more time trying to deflect their bad reviews on this site, than dealing with maintaining their rental properties and offering their tenants a good service. Very poor. ...
Mar 05,2014
Mar 05,2014
13
people found
this helpful
this helpful
I cannot say too much about this excuse of a business as I am, at present, seeking legal recourse over a number of outstanding issues in regard to the property, the agent and the landlord.
All i will say is that DO NOT trust cmRent ...
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What agent could do to change your mind?
Managed the property!Attached Filesnbsp;
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Mar 05, 2014
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(1)
Hi Jason & Jane. Please email me personally about your complaint so that it can be investigated and responded into. I can only deal with your issues if you give me specifics. We have an official complaints procedure if you wish to use it, laid down by ARLA & TPO. Thankyou. ...
Jan 13,2014
Jan 13,2014
9
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this helpful
this helpful
My experience with CMrent has been stressful, upsetting and frustrating. I would strongly advise anyone considering to rent a property with this company to reconsider and use another letting agency. The staff are unorganised, showed poor communication skills both within their own branch as well ...
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What agent could do to change your mind?
Better communication skills throughout the whole company Better record keeping throughout the whole company Better customer service and less rude, disinterested staff on the phones Better system for organising maintenance issues Better communication skills as a result of inspections BETTER INSPECTIONS- the staff carrying them out DO NOT CARE and are there for 5 minutes maxmimum Better communication of renewal fees and explanation of WHY they are so high CLEAR INDICATION of when the landlord wants tenants outAttached Filesnbsp;
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Mar 07, 2014
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To Michael Saville,
I am disgusted that you have taken the time to respond to an online forum comment and yet I have had to constantly chase your employees for the past year regarding my issues with your property. I would recommend that you are as efficient in responding to customer complaints via telephone or email directly, opposed to replying through a forum website. I am more than happy to supply you with my phone number so that you explain to me how 'CM-azing' the company is, as I am yet ...
Jan 03,2014
Jan 03,2014
9
people found
this helpful
this helpful
We have expressed an interest in a number of property's all of which still need to be confirmed with the tenant baring in mind this is since early December. Have expressed concern with dealing with a particular staff member and the response I got was ...
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What agent could do to change your mind?
They could have supplied me with a member of staff who I was happy with and could have taken my enquiries seriously and followed them upAttached Filesnbsp;
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Jan 02,2014
Jan 02,2014
8
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this helpful
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I've been looking into renting from cmRENT as they have some lovely properties on offer. I've been renting my current flat from Upsticks and I've had such a horrible experience I wanted to make sure I wasn't going to encounter such a poor standard of ...
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Nov 25,2013
Nov 25,2013
11
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I have very unfortunately been a tenant in a property supposedly managed by CM Rent, and I have been waiting several months for basic repairs to be done. I had to call out the environmental health to assess the safety of the property as Paul ...
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Dec 09, 2013
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Out of 630+ managed properties, we do not have any current Tenants called 'Alison' with the problems that you have described above. If you have another name and have a real complaint, then please email the office that you rented through, ie. [email protected]. We can then deal with this through our recognised complaints procedure as stipulated by being an ARLA & TPO member. Thank you.
For real Tenants reviews of our services, please see http://www.cmrentandsales.co.uk/about-us/t ...
Nov 07,2013
Nov 07,2013
7
people found
this helpful
this helpful
Like most people who use CMRent, they were fine when moving in, but when anything needed doing within the property they were pretty useless. The staff are completely incompetent. The problem we're having at the moment (STILL) is that we're not getting our deposit back. ...
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Dec 09, 2013
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Jesus christ Michael. Reading all these reviews and all your comments back, you never seem to take ANY blame for your own company, rather trying to blame the actual tenants. Its not our job to know all the legal ins and outs of tenancy. Thats YOUR job, and to help it be a smooth transition. How about you just hold your hands up and say "Yes we screwed up, I apologise" rather than pathetically trying to blame me for supposedly changing my tenancy. Which I didn't. We agreed for a year initially, t ...
Jul 18,2013
Jul 18,2013
10
people found
this helpful
this helpful
Rude, unhelpful and made me so angry I had to try my hardest not to swear at him.
In fairness, I would like to state that all other members of staff I have dealt with at CM Rent have been helpful throughout my letting the ...
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What agent could do to change your mind?
Been more supportive and assisted by at least providing the documentation requested. None of my requests were unreasonable given the situation.Attached Filesnbsp;
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Sep 02, 2013
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Hi Zoe, after reading through all the correspondence between you and Paul, my findings are that you have already agreed to the £75 deposit deductions with Paul Buck (reduced from the original £90 proposed by the landlord). You were offered the DPS dispute resolution process by Paul at the time, but you chose not to go down this route and agreed the £75 deductions. Sorry that you're now not happy after agreeing to this. I'm afraid cmRENT & SALES can't personally refund this amount to you as a ...
Jun 13,2013
Jun 13,2013
13
people found
this helpful
this helpful
This letting agent is very badly organised and have very low standards in the properties they rent out.
They refuse to do electrical safety tests on any of their properties as there is a loophole in the law that gets them out of this,which ...
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What agent could do to change your mind?
Trust in the reviews you see online as we did not and we are paying for it now by living in a house where we will have to fight to get even the most basic repairs carried out. This agent have pretty much done everything wrong and in an extremely unprofessional manner despite us being good tenants, so they would have to be a different company all together to help us 'change our mind'Attached Filesnbsp;
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Jul 06, 2013
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Hi Mary, please let me know your surname, the property you were renting and I will look into this. We take our instructions from the landlord and cannot carry out any maintenance without their authorisation. Some repairs the landlord is legally required to do, others they are not. If they refuse to carry out non-emergency repairs then there is little we can do. But if the property is dangerous or unsafe, we would not re-let it. We do not make the decisions on property repairs, we act as an agent ...
May 10,2013
May 10,2013
2
people found
this helpful
this helpful
Fantastic company. The below reviews are a load of rubbish, which is quite clear from just written the lack of detail and the fact they are all targeted at one branch
I am a tenant of cmRENT and have nothing but praise from them. They ...
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Jan 29, 2015
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Hi Michael, I do not work for allagents. I was reading the comments with interest and agree with Zoe, the only seemingly real review to you is a positive one. How fortunate for you. Why not take the blinkers off, realise you have faults and failings and address the criticisms you have received. Why not improve your agency instead of providing excuses all the time. ...
Jun 29,2012
Jun 29,2012
5
people found
this helpful
this helpful
The most awful, arrogant company I have ever came across, I were with CMRent for a year and had to take 8 days holiday from work losing a total of 1370GBP because of this , CMRent had a severe bolier problem which they refused to fix properely ...
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What agent could do to change your mind?
They couldnt change my mind to use them again they are awfulAttached Filesnbsp;
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Feb 14, 2013
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We do not have anyone in any of our offices called Louise, so this is a completely made up story by an ex-employee (or friend of) and should not be trusted. Dizzy are's comment underneath is Tina Rogers, who is an ex-employee who tried and failed to set up her own business after leaving our employment. The whole thing is a fabrication intended to discredit us and I would suggest anyone wanting to know the true service provided by cmRENT should read our frequently received testimonials at www.cmr ...
Sep 16,2011
Sep 16,2011
3
people found
this helpful
this helpful
Expensive and arrogant. I am a very calm person but they made my blood boil many times....
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Oct 10, 2013
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Mr Saville, you can not say a review is real just because it is praising you and say another review is from an agent because it is not complimentary. If this website is so dreadful, why do you continue to comment on it! I definitely will not be using your agency if all the staff are like you. ...
May 07,2010
May 07,2010
3
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My experience with this firm is a bad one!...
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Nov 11, 2010
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It appears to us that this is not a valid customer complaint but perhaps a rival agent trying to disrespect us. If you have a valid complaint, please explain your problems and we will be able to respond accordingly. Should this be a really serious issue, we are voluntary members of The Property Ombudsman and Licenced & Qualified members of ARLA who both have a process for serious complaints ...
Apr 30,2010
Apr 30,2010
2
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this helpful
Well what can I say I would never ever use CM RENT again very rude person who dealt with me he needs to learn some respect for people.
I have never know someone to talk down to people so much I think all this man ...
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Nov 11, 2010
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It appears to us that this is not a valid customer complaint but perhaps a rival agent trying to disrespect us. If you have a valid complaint, please explain your problems, specify your name and which property it relates to and we will be able to respond accordingly. Should this be a really serious issue, we are voluntary members of The Property Ombudsman and Licenced & Qualified members of ARLA who both have a process for serious complaints ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:28 PM 13/06/2019 by Nisha sran Nisha sran
