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Clouds Property Management
5/5, 337 Reviews
99% Recommended
98% letting valuation accuracy
94% letting fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of
central, stylish apartments sets a benchmark for long or short lets.
Latest Reviews
Adrian
N.E.
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 94.00% | £500 | £4,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 112 | 2 | 205 | 1 | 0 | 0 | 0 | 0 | 13 | 1 |
Areas covered
- EH1
- EH10
- EH11
- EH2
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
Clouds Property Management
18 Forth Street, Edinburgh, City of Edinburgh
EH1 3LH
0131 550 3808
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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Rental ...
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5 Star Review
By : 'Choon'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1725
Would you recommend ? : Yes
Postcode : EH3
24 Aug 2021
People found this helpful0
Being foreign owner of our QM properties, we are so glad that Clouds is taking good care of all ... Read Full Review
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Clouds has looked after our ...
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5 Star Review
By : 'Mandy'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
Clouds has looked after our rental property for over 7 years and their service has been exceptional and always prompt. We cannot think of anything ... Read Full Review
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really helpful staff! they ...
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5 Star Review
By : 'Dimitrios'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
really helpful staff! they try to do their best and really quickly in order to satisfy first of all their ... Read Full Review
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I have been a client of ...
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5 Star Review
By : 'MR'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
I have been a client of Clouds for nearly 10 years and they have always provided me with a personalized service for all elements of property management. Great team and a great ... Read Full Review
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Professional team doing a ...
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5 Star Review
By : 'Charlie'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
Very professional service in management of properties. Quick to sort out problems, arrange regular checks, suggest maintenance & improvements. I'm more than happy to recommend them, and have done so in the past. So nice to have a letting agent you can trust to do a great ... Read Full Review
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Really prompt, friendly and ...
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5 Star Review
By : 'Danielle'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : EH6
23 Aug 2021
People found this helpful0
Really prompt, friendly and professional service. Wonderful communication and thoughtful throughout. Wouldn’t want to rent with anyone else, would recommend them to ... Read Full Review
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The best estate agent ...
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5 Star Review
By : 'JD'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH6
23 Aug 2021
People found this helpful0
The best estate agent I've used. Couldn't be more helpful and seem like really decent people. We've had a couple of instances where we needed their help and they were super quick to react and get stuff sorted. Light and day from the usual estate agency ... Read Full Review
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Great service - ...
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5 Star Review
By : 'Andrew'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
Great service - couldn’t find better in Edinburgh. Wouldn’t hesitate to recommend to anyone looking to rent in Edinburgh or looking to rent out their ... Read Full Review
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Top service, professionalism ...
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5 Star Review
By : 'Анна'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
I was renting an apartment for the first time in my life and Clouds Property Management were very attentive and nice as well as extremely helpful! They clarified all the details, stayed in touch, replied fast and most importantly helped me to find the perfect apartment! Special thanks to Jonny who ... Read Full Review
Comments (1)Was this helpful?:
By : Jonathon McAvoy
25 Aug 2021Thanks Anna, looking forward to you moving...
Clouds have managed my ...
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5 Star Review
By : 'Lucy'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : EH7
23 Aug 2021
People found this helpful0
Clouds have managed my property for 15 years, it is a very personal service, they are clear with instructions and new legislation, helpful with advice on property enhancement, and in tune with my desire to keep good tenants in and made to feel ... Read Full Review
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Clouds property management ...
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5 Star Review
By : 'Hugh'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : EH1
23 Aug 2021
People found this helpful0
Clouds property management has been brilliant since I started renting a property through them in August of 2018. They have been quick and responsive to any requests or issues and very good about scheduling regular checks of the flat. I couldn’t recommend them more highly, especially ... Read Full Review
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Probably the best letting ...
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5 Star Review
By : 'Daria'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
Probably the best letting agency I know. Always quick to solve any issue, flexible and attentive to meet the needs of the client, quick and efficient communication, properties are in amazing conditions, reasonable price for this quality of ... Read Full Review
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Clouds provide an excellent ...
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5 Star Review
By : 'Nick'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
Clouds provide an excellent service - nothing is too much effort and they are on top of everything. Always have very good ideas and suggestions on ways to make the most of our rental properties. Thank you ... Read Full Review
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Good advice for upgrading ...
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5 Star Review
By : 'Zahid'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH1
23 Aug 2021
People found this helpful0
Good advice for upgrading property for rental. Helpful in terms of advice for furnished or unfurnished and prospective tenants. Always looked after our ... Read Full Review
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100% the Best in ...
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5 Star Review
By : 'Chaofan'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : EH11
23 Aug 2021
People found this helpful0
This is definitely the best agent in Edinburgh, all services are provided in a professional way with carefulness. The first impression came from the first few days when I moved into the current flat 3 years ago. The fridge is not freezing properly so I contact them for repair. And what makes me ... Read Full Review
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8 years working with Clouds ...
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5 Star Review
By : 'Gary'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EH7
23 Aug 2021
People found this helpful0
8 years working with Clouds Property as a tenant. Fantastic company and would recommend to anyone! Gavin was very helpful and dealt with any queries in a timely ... Read Full Review
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Probably the best agent team ...
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5 Star Review
By : 'Hao'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH4
23 Aug 2021
People found this helpful0
Probably the best agent team in Edinburgh. Always responsive and helpful. Maintenance is managed in time. The strategic use of social media makes renting easy both for tenants and ... Read Full Review
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I have been a tenant for 4 ...
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5 Star Review
By : 'Carl'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
I have been a tenant for 4 years in a flat managed by Clouds. They have always responded promptly when there has been any issues that needs attention, in a friendly and helpful way. I can highly recommend ... Read Full Review
Comments (0)Was this helpful?:
Outstanding ...
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5 Star Review
By : 'Carla'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : EH10
23 Aug 2021
People found this helpful0
The letting process was very efficient. Clouds leverages technology very well and their staff are great at communicating. Certainly one of our best customer service experiences. Thank ... Read Full Review
Comments (0)Was this helpful?:
The Clouds Property ...
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5 Star Review
By : 'Kwanghoon'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH3
23 Aug 2021
People found this helpful0
The Clouds Property Management team not just connected us with a landlord of a flat that we rented, kindly and professionally. But the team also gave a good advice on living in Edinburgh to me and my wife who were new to this city and planned to stay one year (Feb. 2021~). For example, the team ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Clouds Property Management 18 Forth Street Edinburgh EH1 3LH info@clouds.co.uk On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 5/7/2019, 4:40:41 AM by allAgents
