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Clouds Property Management
5/5, 337 Reviews
99% Recommended
98% letting valuation accuracy
94% letting fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of
central, stylish apartments sets a benchmark for long or short lets.
Latest Reviews
Adrian
N.E.
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 94.00% | £500 | £4,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 112 | 2 | 205 | 1 | 0 | 0 | 0 | 0 | 13 | 1 |
Areas covered
- EH1
- EH10
- EH11
- EH2
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
Clouds Property Management
18 Forth Street, Edinburgh, City of Edinburgh
EH1 3LH
0131 550 3808
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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5 Star Review
By : 'Keith'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH12
27 Aug 2021
People found this helpful0
Got a great flat from these guys which was arranged quickly and without fuss. I would recommend this letting ... Read Full Review
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Friendly, Reliable ...
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5 Star Review
By : 'Emily'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH1
27 Aug 2021
People found this helpful0
Clouds have made moving into our first home very easy. They’ve always been there for us with any of our problems, and have been so helpful and ... Read Full Review
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excellent! ...
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5 Star Review
By : 'Nicolas'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH1
27 Aug 2021
People found this helpful0
Clouds is an excellent property management company. They provide top-notch service. They're always efficient, fast and very professional. I highly recommend ... Read Full Review
Comments (0)Was this helpful?:
Jonny and the team at Clouds ...
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5 Star Review
By : 'Ken'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH12
27 Aug 2021
People found this helpful0
Jonny and the team at Clouds were exceptional with quick responses, they were always willing to go the extra ... Read Full Review
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Great service from Clouds! ...
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5 Star Review
By : 'Rebecca'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : EH6
27 Aug 2021
People found this helpful0
Great service from Clouds! I've dealt with the whole team and they've always been super helpful. Would recommend them to anyone looking to rent somewhere, or rent their ... Read Full Review
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Professional, responsive, ...
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5 Star Review
By : 'Kitty'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : EH3
27 Aug 2021
People found this helpful0
Professional, responsive, efficient and delightful. We haven't been tenants in more than 20 years and didn't really know what to expect from an agent. The Clouds team have been phenomenal from the outset. Tremendously good communication. Always ready to answer even the most duff ... Read Full Review
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The Best Letting Agent ...
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5 Star Review
By : 'Victoria'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : EH3
27 Aug 2021
People found this helpful0
The Best Letting Agent I've Ever Had Clouds has provided me with a superior quality of customer care and tenant services over the past eight months. They go above and beyond for me and truly make me feel at home in my flat. I feel I can trust them with problems and seek them out for ... Read Full Review
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Clouds are simply the best ...
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5 Star Review
By : 'C'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : EH6
26 Aug 2021
People found this helpful0
Clouds are simply the best agents in Edinburgh. The service provided by Clouds to both landlord and tenants over many years is above excellent. Staff are ... Read Full Review
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Excellent letting agency. ...
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5 Star Review
By : 'Giovana'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH1
26 Aug 2021
People found this helpful0
Excellent letting agency. Mark and his team were very helpful throughout the process, from identifying the best flat most suitable to the customer's needs, to helping out with the logistical aspects and issues that arose during the tennacy. Would recommend Clouds property to anyone looking ... Read Full Review
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Amazing agency to rent from. ...
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5 Star Review
By : 'Anna'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH7
26 Aug 2021
People found this helpful0
Amazing agency to rent from. Everyone is willing to help you as soon as you need them. I had absolutely no problem with my move to my new accommodation, everything went smooth without any extra effort from my side. The condition of the flat was exactly as per images at first and when I got in ... Read Full Review
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Invaluable business ...
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5 Star Review
By : 'Alan'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : EH7
26 Aug 2021
People found this helpful0
Have shared a great business partnership with Clouds PM for 7 years now and cannot underestimate the value they bring to my property. Nothing is too much of a problem, matters get actioned, adressed and resolved without challenges. Exactly what a owner needs from their property agent! Keep up the ... Read Full Review
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Friendly staff, great service ...
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5 Star Review
By : 'Ryan'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH1
25 Aug 2021
People found this helpful0
Friendly staff, great service and communication, wonderful properties. I really enjoy my flat. I highly recommend it to whoever looking for a new ... Read Full Review
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I cannot recommend Clouds ...
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5 Star Review
By : 'Kairen'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : AB31
25 Aug 2021
People found this helpful0
I cannot recommend Clouds more highly. As landlords, we have used Clouds for about 9 years and they have never let us down in any way. They are extremely professional and they care as much about the landlord as they do about the tenants. Every member of the team has been a pleasure to deal with ... Read Full Review
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We've worked with ...
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5 Star Review
By : 'Mrs'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH1
24 Aug 2021
People found this helpful0
We've worked with Clouds Property Management for several years now, letting a couple of properties in Edinburgh, and we've always found them to be highly professional: great communicators, excellent at finding the right tenants, prompt at solving problems that arise within the ... Read Full Review
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The team at Clouds have ...
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5 Star Review
By : 'Peter'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH2
24 Aug 2021
People found this helpful0
The team at Clouds have provided a consistently excellent service for me, for a number of years. They come highly recommended, and have been professional and attentive ... Read Full Review
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Best in the ...
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5 Star Review
By : 'Christina'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
24 Aug 2021
People found this helpful0
Clouds is honestly the best letting agency in the city. As renters, we have used a few different agencies in Edinburgh and Clouds is by far the best. Why? Because they care. Any issue big or small they always respond and fix it. I am so thankful for Clouds and the amazing staff that make them so ... Read Full Review
Comments (1)Was this helpful?:
By : Jonny McAvoy
25 Aug 2021Thank you Christina, always a...
A terrifc upbeat ...
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5 Star Review
By : 'MIC'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : EH3
24 Aug 2021
People found this helpful0
Over many years with Clouds Property Management, I am always struck by how personably and helpful all the team are. They make it all appear easy and no trouble; I am super grateful for how they make my role as landlord so pain ... Read Full Review
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The ...
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5 Star Review
By : 'Christine'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : EH3
24 Aug 2021
People found this helpful0
I can't rate Clouds highly enough. They have been my letting agent for several years now and they have never let me down - from getting good tenants in and dealing with all repairs or replacement items for me, to sorting any issues with promptness for the tenants. Mark and his team are worth ... Read Full Review
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The Clouds Team have looked ...
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5 Star Review
By : 'Roy'
Branch : Edinburgh, 18 Forth Street
Services : Letting (Property Management)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : EH1
24 Aug 2021
People found this helpful0
The Clouds Team have looked after my property for the last 5 years in a truly exemplary manner whilst I have been abroad. Prompt, on-time reports and administration complemented by a pragmatic & flexible approach to solving problems as & when they occur which is fair to both landlord & ... Read Full Review
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Clouds is managing our ...
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5 Star Review
By : 'Philippe'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1425
Would you recommend ? : Yes
Postcode : EH2
24 Aug 2021
People found this helpful0
Clouds is managing our property since 5 years. They are efficient, reliable, resourceful and provide excellent and realistic advice not only commercially but also in terms of maintenance. Our property is always rented, well taken care of and I feel in very good ... Read Full Review
Comments (1)Was this helpful?:
By : Jonny McAvoy
25 Aug 2021Thank you Philippe, always great to work with...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Clouds Property Management 18 Forth Street Edinburgh EH1 3LH info@clouds.co.uk On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 5/7/2019, 4:40:41 AM by allAgents
