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Clouds Property Management
5/5, 337 Reviews
99% Recommended
98% letting valuation accuracy
94% letting fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of
central, stylish apartments sets a benchmark for long or short lets.
Latest Reviews
Adrian
N.E.
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 94.00% | £500 | £4,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 112 | 2 | 205 | 1 | 0 | 0 | 0 | 0 | 13 | 1 |
Areas covered
- EH1
- EH10
- EH11
- EH2
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
Clouds Property Management
18 Forth Street, Edinburgh, City of Edinburgh
EH1 3LH
0131 550 3808
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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Images and Videos
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Moving with Clouds Property ...
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5 Star Review
By : 'Johnny'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH10
7 Apr 2025
People found this helpful
We had a great experience moving home with Clouds Property Management. The team was professional, responsive, and made the entire process seamless. I highly recommend their services anyone looking a stressfree move and reliable ... Read Full Review
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new ...
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5 Star Review
By : 'Toni'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
27 Mar 2025
People found this helpful0
I recently moved into a flat and the experience with Clouts Property Management has been amazing. They have made it simple, quick and efficient, and whenever I had any questions Mark was there to answer them. I can only recommend and I can not thank them ... Read Full Review
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Cloud's Property was a ...
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5 Star Review
By : 'Lukhanyo'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
13 Dec 2024
People found this helpful0
Cloud's Property was a treat. Tom was a great agent to ... Read Full Review
Comments (1)Was this helpful?:
By : Tom Hall
13 Dec 2024Thank you...
First ...
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5 Star Review
By : 'Tony'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
19 Nov 2024
People found this helpful0
Very professional service. Could not have asked for more. Great to deal with, especially ... Read Full Review
Comments (1)Was this helpful?:
By : Ryan
19 Nov 2024Hello Tony Thank you for the review. We hope you enjoy your time in the...
As this is our first time ...
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5 Star Review
By : 'Fiona'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
18 Nov 2024
People found this helpful0
As this is our first time renting a property we were a little apprehensive. We now know there was no reason to be as Ryan Kennelly was extremely helpful and patient. Speaking with friends and family we are delighted to hear that our experience of such a high quality service is in fact ... Read Full Review
Comments (1)Was this helpful?:
By : Ryan
19 Nov 2024Hello Fiona Thank you so much for your kind words. I has been a pleasure working with you and we hope that you love your new...
Wonderful service! I ...
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5 Star Review
By : 'Ann'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1999
Would you recommend ? : Yes
Postcode : EH6
31 Oct 2024
People found this helpful0
Wonderful service! I originally met with Mark McLeod and Ryan Kennelly to show them my flat and give them a walk through. Ryan was our contact there on out and was fabulous to work with! He answered all of our questions and helped us throughout the whole entire process. It was our first time ... Read Full Review
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Clouds Property Management ...
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5 Star Review
By : 'Andrew'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH4
16 Aug 2024
People found this helpful0
Clouds Property Management helped us find our flat in Edinburgh. Since moving in, they have been very helpful and are always very attentive. The service provided by Clouds has been ... Read Full Review
Comments (1)Was this helpful?:
By : Mark McLeod
16 Aug 2024Thank you Andrew! Enjoy the...
Excellent Service and Support ...
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5 Star Review
By : 'Hao'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH4
29 Jul 2024
People found this helpful0
I wanted to take a moment to express my gratitude for the outstanding service I received from Ryan and Clouds Property over the past four years. Ryan has been incredibly responsible and responsive throughout my entire stay, always ensuring that any issues or concerns were promptly addressed. ... Read Full Review
Comments (1)Was this helpful?:
By : Ryan
31 Jul 2024Hello Hao, thank you so much for your kind words. It has been a pleasure having you as a tenant and we are sad to see you go but are wishing you all the best in your new...
Great! ...
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5 Star Review
By : 'Alexandra'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
19 Jun 2024
People found this helpful0
Great! They were very helpful and made the letting process easy. Any queries were answered and advice was given on the whole process. Highly reccommend ... Read Full Review
Comments (1)Was this helpful?:
By : Ryan
19 Jun 2024Hello Alexandra Thank you for your review we are glad you found the process easy and our team helpful....
Clouds made moving house very ...
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5 Star Review
By : 'Sophie'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH7
29 May 2024
People found this helpful0
The whole process of renting my flat was made so smooth by Ryan and Clouds Property Management. Arranging the viewing was simple and the friendliness at the initial viewing was so helpful when I was full of questions. The process of application and sorting documents was really streamlined and when ... Read Full Review
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Highly ...
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5 Star Review
By : 'Gary'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH1
15 May 2024
People found this helpful0
Highly recommended. Very professional, a pleasure to deal with and no request too ... Read Full Review
Comments (1)Was this helpful?:
By : Mark McLeod
15 May 2024Really appreciate your review Gary. And very glad to hear your experience was a good one! We aim to...
I can't recommend ...
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5 Star Review
By : 'Erik'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : EH6
29 Feb 2024
People found this helpful0
I can't recommend Clouds highly enough, we rented from them a few years ago and felt well looked after. We are now renting again after the flat we own was evacuated, this has meant insurance being involved etc. and Clouds were able to take a lot of the stress out of the situation by being so ... Read Full Review
Comments (1)Was this helpful?:
By : Tom
1 Mar 2024Thank you Erik! I'm glad we could be of assistance once again and we hope that the situation with your own flat works out for the...
Second to ...
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5 Star Review
By : 'Fabian'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH10
18 Feb 2024
People found this helpful0
Our experience with the team at Clouds Property Management has been second to none. The communication from start to finish from both Mark and Tom (in particular) has been impeccable. All information has been clear, concise and prompt, in a difficult market this was a huge relief, so we thank you ... Read Full Review
Comments (1)Was this helpful?:
By : Tom
19 Feb 2024A pleasure working with you both. Wishing you a wonderful time in your new...
Trustworthy and ...
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5 Star Review
By : 'Stella'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
9 Nov 2023
People found this helpful0
I had an excellent experience renting from Clouds. They are extremely trustworthy and responsive -- importantly they were also always available to answer questions about the property and the area. If I got the chance to rent from them in the future, I ... Read Full Review
Comments (1)Was this helpful?:
By : Mark McLeod
9 Nov 2023Was great working with you! Thanks for the lovely...
Ryan was extremely helpful. ...
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5 Star Review
By : 'Maya'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
14 Aug 2023
People found this helpful0
Ryan was extremely helpful. He was prompt in answering any queries I had, and gave very thorough answers. The process was therefore smooth and easy. Highly ... Read Full Review
Comments (0)Was this helpful?:
Really happy to do this ...
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5 Star Review
By : 'Jiawei'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : EH3
19 Jul 2023
People found this helpful0
Really happy to do this business with Mark. I was abroad and couldn't view the property in person. Mark recorded a video for me and he replied my questions quite ... Read Full Review
Comments (1)Was this helpful?:
By : Mark
19 Jul 2023Thanks! Look forward to working with...
A prompt and professional ...
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5 Star Review
By : 'A'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH7
2 May 2023
People found this helpful0
A prompt and professional service throughout. Mark was extremely quick to respond to emails and provided a first class service. Thank ... Read Full Review
Comments (1)Was this helpful?:
By : Mark McLeod
2 May 2023Thank you Elmar. Hope you are settling in well to your Edinburgh...
Great 5 star experience with ...
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5 Star Review
By : 'James'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : EH7
16 Mar 2023
People found this helpful0
Great 5 star experience with clouds. Helped me through the letting experience, especially to a novice like myself. Worked with them for over 3 years until I decided to sell the flat. Would highly ... Read Full Review
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Très bonne agence. ...
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5 Star Review
By : 'VLAHAKIS'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH7
28 Oct 2022
People found this helpful0
Très bonne agence, très bons contacts, très bons agents. Merci beaucoup pour votre aide, votre accompagnement, votre disponibilité. Ryan et Jonny sont de très bons conseils. Je recommande ... Read Full Review
Comments (0)Was this helpful?:
Great and speedy ...
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5 Star Review
By : 'Nadine'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : EH3
6 Sept 2022
People found this helpful0
I recently rented a flat through Clouds Property Management in Edinburgh and could not be happier. I was moving from abroad, looking for a space on short notice and Jonny has been of exceptional help from the very first point of contact up until settling into my new home. The whole lettings process ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Clouds Property Management 18 Forth Street Edinburgh EH1 3LH info@clouds.co.uk On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 5/7/2019, 4:40:41 AM by allAgents
