The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 337 Reviews
99% Recommended
98% letting valuation accuracy
94% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 94.00% | £500 | £4,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 112 | 2 | 205 | 1 | 0 | 0 | 0 | 0 | 13 | 1 |
Clouds Property Management
18 Forth Street, Edinburgh, City of Edinburgh
EH1 3LH
0131 550 3808


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By : 'Mafalda'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH10
Couldn't really ask for more! Fast, simple and organised! I had my viewing on a Monday and pretty much everything signed off by the Friday. If you are looking to rent a place I would highly recommend ... Read Full Review
By : 'Victoria'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
I was so impressed by the service offered by Clouds - and a big thanks to Ben Clark, in particular! We went to a few viewings for properties being let by other agencies and they'd felt rushed and unwelcoming. When Ben showed the place we ultimately rented, it was just me viewing it and ... Read Full Review
By : 'Sara'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : EH12
Very good service so far getting the property up for rent and finding a suitable tenant. Use different tradesmen recommended by Clouds and all ... Read Full Review
By : 'Nadja'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH3
I am pleased with services cloud property management has offered. The agents are helpful and everything went great. The service is professional and ... Read Full Review

By : 'Scott'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH5
By far the best experience I have had with an estate agent in 30 years. Professional, responded quickly to enquiries, accommodating, delivered on time and what was promised. Made my move feel easy, effortless, with no stress. I would recommend Clouds to anyone, five star service and will ... Read Full Review
By : Mark
4 Dec 2019Thank you so much...
By : 'Margaret'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH3
Clouds Property Management have looked after my Stockbridge property for over 5 years. The place has been rented out the entire time with only short breaks in between tenants. Ben Clark has taken great care in the detail of any wear and tear or repairs and the apartment is maintained to a high ... Read Full Review
By : 'Mattia'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH1
I am currently a tenant in a flat managed by Clouds Property Management. The service offered by Clouds has been excellent. Its agent, Ben, has always been very quick in answering to any issue and he has managed the bureaucracy in a perfect way. I highly recommend Clouds as ... Read Full Review

By : 'Fiona'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH3
Very responsible agency in terms of both the work and the attitudes. The team is professional, friendly and always response quickly. A special thank to Ben for his thorough and patient. Highly recommend ... Read Full Review
By : 'J.'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
A big thank you to Clouds property for the excellent service we have had with our rental. We previously had rent another flat through a famous letting agent and did not get (at all) the same quality regarding responsiveness to issues or communication. We have now purchased a flat but would ... Read Full Review

By : 'Derek'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : No
Postcode : EH5
To date our experience has been very positive. This was our first experience in the rental market and had contact with four different agencies before deciding on Clouds. They took our concerns on board and acted in accordance with our wishes. On reflection we may have placed too many restrictions ... Read Full Review
By : Mark McLeod
29 Oct 2019Thanks for your kind words Derek. Enjoy working with you and the...
By : 'Camille'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH7
Ben assisted me in my search for an apartment on very short notice and was very pleasant and proactive. He was able to answer all our questions when visiting the flat and proceeded quite fast when we decided to take the property. We did hit some bumps on the road because the flat needed last-minute ... Read Full Review

By : 'Rachel'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
We have had a good experience so far moving-in with Clouds, Mark has been quick and responsive to all our ... Read Full Review

By : 'Nathanael'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
I highly recommend Clouds Property Management. Mark and the team have been extremely professional and helpful. They have responded quickly and thoroughly to all our questions. With their help, the transition into the new property was perfectly seamless. All in all, my experience with Clouds has ... Read Full Review
By : 'Tom'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH1
After having been messed around by other estate agents Clouds Property Management was a breath of fresh air. My experience with them was always positive and everything flowed very well. I would recommend to anyone looking at properties in ... Read Full Review

By : 'Gerald'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
Clouds has provided great service and help. The handover was smooth and handled professionally. Any requests upon moving in were also attended to promptly and ... Read Full Review

By : 'John'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : EH3
Ever since we entered the short-term-let market 7 years ago, Mark and his team at Clouds have very successfully managed our apartment in Edinburgh. They have always been on hand to ensure a very high standard of service to both tenants and landlord, and we have over this time developed a high ... Read Full Review
By : Mark McLeod
15 Sept 2019Thank you very much John. Love working with your property. All at...
By : 'Helen'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH1
Using Clouds to manage my property has been an easy and reliable service. Really pleased. Ben has helped efficiently if there have been any ... Read Full Review

By : 'Matt'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH1
Clouds are an awesome team! They are professional, hard working and most importantly take care of our needs as landlords but providing a very fair and professional service to the tenants too. Always go the extra mile to make sure the property is looking its best and getting best market rate. ... Read Full Review
By : 'Kareem'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
Ben went above and beyond to help me secure a flat despite our heavy time constraints to move in. He was nothing short of excellent in handling our business, which ran swiftly and smoothly throughout. With confidence, I can say that If Ben is handling your business with clouds, you are in safe, ... Read Full Review
By : 'Ivan'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : FH3
I have assisted my son and his friend in finding a suitable (student) flat in Edinburgh this summer. Not an easy task when you are abroad and only have a few days to search, visit and conclude. Not a great experience until we came across Ben from Clouds Property Management. He found us a flat that ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Clouds Property Management 18 Forth Street Edinburgh EH1 3LH info@clouds.co.uk On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 5/7/2019, 4:40:41 AM by allAgents