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Clouds Property Management
5/5, 337 Reviews
99% Recommended
98% letting valuation accuracy
94% letting fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of
central, stylish apartments sets a benchmark for long or short lets.
Latest Reviews
Adrian
N.E.
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 94.00% | £500 | £4,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 112 | 2 | 205 | 1 | 0 | 0 | 0 | 0 | 13 | 1 |
Areas covered
- EH1
- EH10
- EH11
- EH2
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
Clouds Property Management
18 Forth Street, Edinburgh, City of Edinburgh
EH1 3LH
0131 550 3808
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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Excellent customer ...
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5 Star Review
By : 'Lacey'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH1
6 May 2020
People found this helpful0
Excellent customer service! Really happy with general responsiveness, and Ben is always available and very quick to get back to us. Any issues which have come up with the flat have been dealt with swiftly and always with consideration to our schedules so it's been very convenient. Great local ... Read Full Review
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Clouds Property Management is ...
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5 Star Review
By : 'Liam'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH1
28 Apr 2020
People found this helpful0
Clouds Property Management is a fantastic letting agency. During our 4.5 years living in the flat, we had very few issues. Our main contact at Clouds, Ben Clark, was very friendly and extremely responsive to any correspondence, typically coming back to us within a few hours. We would certainly ... Read Full Review
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Amazing Care for their ...
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5 Star Review
By : 'Claudia'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH3
22 Apr 2020
People found this helpful0
I accidentally locked myself out of my flat during quarantine. I reached out to Clouds, and, although it was 7 pm, Ben was in my building with a new set of keys just 20 minutes later. It could have been a pretty anxiety-inducing experience, but Ben was super professional and friendly, and ... Read Full Review
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Amazing property, amazing ...
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5 Star Review
By : 'Erin'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH1
17 Apr 2020
People found this helpful0
I've recently moved into a property managed by Clouds Property Management and it was one of the easiest & smoothest processes ever. The property is also absolutely beautiful! No complaints at all. Thank you so much to Clouds for their ... Read Full Review
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Strong Service in Difficult ...
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5 Star Review
By : 'Andrew'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : EH5
3 Apr 2020
People found this helpful0
Not suggesting one try to find and secure a flat at the start of a Pandemic, but if you have no choice you cannot go wrong with utilising Clouds Property Management. We found them easy to work with and they did a brilliant job. Effective, courteous, responsive and diligent. Ben Clark was a very ... Read Full Review
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Very helpful, clear ...
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5 Star Review
By : 'Graeme'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : EH5
2 Apr 2020
People found this helpful0
Ben and the team made the letting experience very simple, provided clear guidance over what I needed and what I could expect. I spoke to several workmen whilst getting some upgrades made to the flat ahead of renting and all spoke highly of the standards Clouds hold their clients ... Read Full Review
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Clouds most importantly made ...
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5 Star Review
By : 'Catherine'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : EH1
24 Mar 2020
People found this helpful0
Clouds most importantly made me feel secure. Any issues were immediately sorted and without extra effort on my part. They were also always very pleasant to deal with and quick to respond. I felt that I was taken care of as their client, and had I stayed in Edinburgh I would definitely have tried to ... Read Full Review
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In a league of their ...
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5 Star Review
By : 'Sandrine'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : EH10
9 Mar 2020
People found this helpful0
I have rented from 6 different property agents in the past, and I can assure you that Clouds Property Management are in a league of their own. Never before had I experienced such level of professionalism, expertise and care from a letting agency. My tenancy started with Gavin as property manager, ... Read Full Review
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Ben at Clouds was incredibly ...
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5 Star Review
By : 'Pamela'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : EH3
4 Mar 2020
People found this helpful0
Ben at Clouds was incredibly professional from start to finish. We couldn’t have asked for a better experience. Having used letting agents in the past, we’ve never worked with someone who was so efficient and really kind ... Read Full Review
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Our experience with Ben from ...
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5 Star Review
By : 'Kari'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : EH6
4 Mar 2020
People found this helpful0
Our experience with Ben from Clouds has been an easy process and we finally feel we're in safe hands. We have a bad experience from another agency but throughout the process of getting our flat ready and rented out in the long term let market, Ben has been incredibly proactive and responsive ... Read Full Review
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Everything was dealt with ...
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5 Star Review
By : 'Steven'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : EH7
3 Mar 2020
People found this helpful0
Everything was dealt with quickly and professionally. Fantastic service from Ben. Would not hesitate to recommend. Thank you so ... Read Full Review
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Clouds Property ...
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5 Star Review
By : 'Client'
Branch : Edinburgh, 18 Forth Street
Services : Letting (Property Management)
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : EH2
3 Mar 2020
People found this helpful0
Very attentive and efficient Property Management Agent that I've used for some 16 years. All members of staff have good communication skills and a thorough knowledge of the Edinburgh rental ... Read Full Review
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Nice people, clear comments, ...
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5 Star Review
By : 'Rob'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH2
3 Mar 2020
People found this helpful0
Nice people, clear comments, very helpful, polite, easy to reach. They provide information very quickly and arrange viewings on short ... Read Full Review
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I experienced a great service ...
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5 Star Review
By : 'Mhairi'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH3
3 Mar 2020
People found this helpful0
I experienced a great service with Clouds, they are hands on, committed to helping you, approachable while being very professional. We feel we are in safe hands with them managing our ... Read Full Review
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Excellent to deal with from ...
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5 Star Review
By : 'Gavin'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : EH12
16 Feb 2020
People found this helpful0
Excellent to deal with from initial enquiry through to moving in... any questions of queries I've had since moving in have been dealt with quickly with no problem or ... Read Full Review
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Highly ...
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5 Star Review
By : 'Lucy'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH1
13 Feb 2020
People found this helpful0
Clouds have managed my property for the last 8 years and I have been so happy with their services. The team are always responsive, efficient and helpful and make things so easy for me. I highly recommend ... Read Full Review
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Would definitely ...
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5 Star Review
By : 'Ruth'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH3
1 Feb 2020
People found this helpful0
Ben has been great throughout my move and the property is delightful. Ben responded quickly to my initial Zoopla enquiry, he was flexible and accommodating with an online viewing and has been so easy and quick to contact me throughout the whole process. Moving can be stressful, moving 400 miles ... Read Full Review
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Top notch service from Clouds ...
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5 Star Review
By : 'Brendan'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH11
26 Jan 2020
People found this helpful0
Very pleased with the service provided by Clouds Property Management. I was out of the country so they facilitated a video viewing. Ben processed all the paperwork very quickly and agreed to a Saturday handover for the keys. Stark contrast to some other letting agents I've dealt with in ... Read Full Review
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Ben was incredibly helpful ...
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4 Star Review
By : 'Chloe'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH8
24 Jan 2020
People found this helpful0
Ben was incredibly helpful when arranging viewings and coordinating our moving process, and has generally been easily contactable when needed. Though a few aspects of our process took a bit longer than expected (transferring bills etc.), Ben sorted any questions we had throughout. Thanks ... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Pippa'
Branch : Edinburgh, 18 Forth Street
Services : Letting (As a Owner)
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : EH8
16 Dec 2019
People found this helpful0
Fantastic property management from the guys at Clouds. Ben & Mark in particular have been great. I would definitely recommend ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Clouds Property Management 18 Forth Street Edinburgh EH1 3LH info@clouds.co.uk On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com). You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 5/7/2019, 4:40:41 AM by allAgents
