Clouds Property Management
5/5, 161 reviews
99% recommended
96% lettings valuation accuracy
98% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 96% 98% £525 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 1 94 0 0 0 0 0 8 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“Very happy with service...”

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May 16,2019
Minithumbup
Jonny
Blair
By: 'Ian & Val'
May 16,2019
0 people found
this helpful
Clouds gave us good advice after we bought our flat both to look for long term tenants rather than holiday lets, and to furnish the flat rather than letting it unfurnished. They have been particularly helpful in finding us good tenants really quickly. We have ...
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Comment on agent fees
Fair fee for the reassurance of having them there.
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“Great service...”

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May 16,2019
Minithumbup
By: 'Lyndsay'
May 16,2019
0 people found
this helpful
I have had a really positive experience with Clouds. Nicola is very responsive to any requests or questions I may have and provides me with good advice. I feel my property is in good hands with Nicola and Clouds....
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Comment on agent fees
In line with market
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“Excellent service...”

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May 15,2019
Minithumbup
Gavin
By: 'Jennifer'
May 15,2019
0 people found
this helpful
I have used a few property managers in Edinburgh now and Clouds is by far the best. They're easy to deal with, reliable and efficient. I feel confident my properties are in safe hands. I would highly recommend them, and Gavin in particular....
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Gavin Muir
May 16, 2019
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Thank you very much for your review. As always, it is a pleasure working with you and a pleasure looking after your property. ...

“Great experience with Clouds...”

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May 02,2019
Minithumbup
By: 'melodietf'
May 02,2019
0 people found
this helpful
Just moved into a property with Clouds. The whole process was smooth and easy. Ben was great and always answered our e-mails very quickly. When we moved in, everything was very clean. Clouds even got us new couches for the flat as there weren't any ...
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Comment on agent fees
Flat is reasonable price. Saw similar flats for more.
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“Well Organised and helpful...”

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Apr 14,2019
Minithumbup
By: 'Jason Baggott'
Apr 14,2019
0 people found
this helpful
The experience with Ben and clouds property was very swift and helpful through the whole leasing process would highly recommend them....
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“Young and energetic—that's their key word!...”

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Apr 06,2019
Minithumbup
Mark
By: 'Collat'
Apr 06,2019
0 people found
this helpful
I am a Japanese academician who spent a year in Clouds' property. Through the experience of my wife and me, I have no hesitation to say that they are a super property agent. People say that British property agents sometimes get upper hand in property ...
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Comment on agent fees
I think it was just reasonable.
Was this helpful? Yes
By: Mark McLeod
May 16, 2019
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Thanks for the review! ...

“very satisfied to deal with clouds, since the begining of ......”

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Aug 09,2017
Minithumbup
Gavin
By: 'DXA 226'
Aug 09,2017
0 people found
this helpful
very satisfied to deal with clouds, since the begining of my searching stage I found the best properties and the most professional service. special thanks to Gavin for his continuous help...
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Was this helpful? Yes
By: Gavin Muir
May 16, 2019
View all comments (1)
Thank you very much for your review. As always, it is a pleasure working with you and a pleasure looking after your property. ...

“I am delighted with the service from every member at ......”

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Sep 09,2015
Minithumbup
Mark
By: 'Suzanne'
Sep 09,2015
0 people found
this helpful
I am delighted with the service from every member at Clouds Property Management. When I first arrived in Edinburgh last May they promptly had me settled in a beautiful flat at the quarter mile. It was completely new and Clouds even hand held me thorough ...
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Staff picture Mark
(51)
Staff picture Gavin
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Staff picture Jonny
(12)
Staff picture Blair
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1


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Clouds Property Management