Clouds Property Management
5/5, 161 reviews
99% recommended
96% lettings valuation accuracy
98% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 96% 98% £525 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 1 94 0 0 0 0 0 8 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“Great service...”

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May 28,2019
Minithumbup
By: 'Allan F'
May 28,2019
0 people found
this helpful
As a Clouds tenant of over almost 5 years I really can't fault them.. They have always been really responsive to any issue I've had, and a couple of recent problems were dealt with so quickly and professionally I remain impressed! Ben has been my main ...
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“The Real Deal...”

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May 24,2019
Minithumbup
Mark
By: 'M Carter'
May 24,2019
0 people found
this helpful
I contacted Mark McLeod of Clouds before purchasing our Edinburgh property. Despite no guarantee of business, Mark was very generous with his time and provided invaluable advice. Upon purchase I appointed Clouds to manage the property - within 2 days of advertising a tenant was secured. ...
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Comment on agent fees
You get what you pay for - definitely worth the premium over other agencies
Was this helpful? Yes

“Highly Efficient...”

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May 23,2019
Minithumbup
By: 'Martin & Monica'
May 23,2019
0 people found
this helpful
We have been renting our apartment via Clouds for a couple of years and we are very pleased with the service they provide. The few issues that have arisen have been dealt with quickly and efficiently. I particularly like the fact that we are kept ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent correspondence...”

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May 23,2019
Minithumbup
Jonny
By: 'Great!'
May 23,2019
0 people found
this helpful
Each time I email Jonny about a question to do with the flat he manages for me, he gets back to me immediately and makes every thing very easy. Thank you....
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Comment on agent fees
All good
Was this helpful? Yes

“Rental...”

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May 22,2019
Minithumbup
By: 'Fanny Ho'
May 22,2019
0 people found
this helpful
Clouds Property provides swift and efficient services. Our properties are in good hands and put us at ease when we are at another part of the earth which is a chore if not for them. Thank you, please keep up the good work....
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“Friendly, efficient and responsive...”

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May 22,2019
Minithumbup
By: 'Andrew Stark'
May 22,2019
0 people found
this helpful
Ben at Clouds has been brilliant since we moved into our flat in September, making the transition to the move as easy as possible and always being clear about what was required from us. He has been responsive to any questions we've had and responded ...
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“Professional and responsive...”

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May 21,2019
Minithumbup
Mark
By: 'Steve'
May 21,2019
0 people found
this helpful
Clouds have done a brilliant job in marketing, letting and managing my property. Any problems or issues are dealt with quickly and efficiently. They are a highly professional yet friendly team....
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Comment on agent fees
No comments
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“Great service...”

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May 21,2019
Minithumbup
Mark
Gavin
By: 'Peter Gilroy'
May 21,2019
0 people found
this helpful
Found clouds to be of exceptional service on all fronts , and helpful at all times , and would recommend highly , thanks...
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Comment on agent fees
Competitive
Was this helpful? Yes

“First Class Service...”

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May 21,2019
Minithumbup
Mark
By: 'Manjit Jheeta'
May 21,2019
0 people found
this helpful
Our property has been managed by Clouds Property Management for almost 12 years. Both Mark and Ben have diligently kept us up to date with any maintainence required as well as carefully vetting and letting tenants. Our property is checked regularly and kept in first class ...
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Comment on agent fees
Good
Was this helpful? Yes

“Expert Advice, Practical Help...”

Share on :
May 20,2019
Minithumbup
Mark
Gavin
By: 'Warwick'
May 20,2019
0 people found
this helpful
From the start of my association with Clouds the advice, help and service have been top-notch. His have been minimal, tenants good, repairs swiftly dealt with, good contractors swiftly appointed. An excellent agent....
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Comment on agent fees
Worth the money, about average fees for above average service.
Was this helpful? Yes

“Excellent...”

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May 20,2019
Minithumbup
By: 'Helen'
May 20,2019
0 people found
this helpful
We have been using clouds for a couple of years and deal predominantly with Nicola. I can't speak highly enough of her. She is efficient and direct and very easy to deal with. Our flat is rented easily every time it becomes available and we ...
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Comment on agent fees
The agents fees are fair and what you get from your money is piece of mind.
Was this helpful? Yes

“Highly attentive and professional company...”

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May 20,2019
Minithumbup
Mark
By: 'Gillian Fulton'
May 20,2019
0 people found
this helpful
Clouds have been managing my property for the last year while I have been overseas and have made it an effortless process for me as a landlord. They guided me through the entire process of letting out my property to ensure I complied with all ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“A Professional Agency...”

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May 20,2019
Minithumbup
By: 'RV'
May 20,2019
0 people found
this helpful
In my experience Clouds look after the Tenant and Landlord in equal measure. They advise a fair market rent that attract good Tenants and look after the property well....
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Comment on agent fees
Fair
Was this helpful? Yes

“An excellent firm!...”

Share on :
May 19,2019
Minithumbdown
Mark
Gavin
By: 'evenjack'
May 19,2019
0 people found
this helpful
We have been using Clouds for almost 10 years now, and as absentee landlords, living 250 miles away from Edinburgh, we have always felt completely relaxed and reassured that our property was in good hands with Clouds. Communication is excellent, rental monies are always forwarded on time (...
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Comment on agent fees
We are quite happy with the fees paid to our agent.
Was this helpful? Yes

“Excellent Service...”

Share on :
May 17,2019
Minithumbup
By: 'AJ'
May 17,2019
0 people found
this helpful
Really great and prompt out of hours service from Clouds Property Management. Thanks very much for your help. Much appreciated....
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“Excellent service and follow-up...”

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May 17,2019
Minithumbup
Mark
By: 'Jock W'
May 17,2019
0 people found
this helpful
From reliable and quick help with sourcing of property to very capable full management service, Clouds has been very easy to work with. Everything dealt with quickly and efficiently. Clouds is really focused on their market and cares about its reputation and this comes through ...
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Comment on agent fees
Fees seem in line with market.
Was this helpful? Yes

“Property Manager...”

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May 17,2019
Minithumbup
By: 'Nicola M'
May 17,2019
0 people found
this helpful
I have found Nicola to be professional, efficient and approachable at all times. She is very knowledgeable about local market trends. She is good at communicating regularly with me regarding the rentals on both my Edinburgh flats....
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Comment on agent fees
We have negotiated a good deal on the fees for managing both flats.
Was this helpful? Yes

“Perfect experience...”

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May 17,2019
Minithumbup
By: 'Sophie'
May 17,2019
0 people found
this helpful
My experience letting with Clouds this past year has been excellent. Any issues have been immediately sorted by Ben and it's been a really smooth move in/move out process. I would definitely recommend this agent!...
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Comment on agent fees
Good
Was this helpful? Yes

“Great service....”

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May 17,2019
Minithumbup
By: 'Liam Hall'
May 17,2019
0 people found
this helpful
Very satisfied with Ben & Clouds service! The team are always fast and efficient in dealing with repairs and requests, and staff are always friendly and helpful!...
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“Excellent !...”

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May 17,2019
Minithumbup
By: 'Gabby'
May 17,2019
0 people found
this helpful
I am so glad I found Clouds when looking for a home to rent in Edinburgh. Ben is a great asset to their team, any slight issues have always been solved by the next day, if not, within hours of notifying him....
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“Extremely professional...”

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May 16,2019
Minithumbup
Mark
Gavin
By: 'Lucy Guffey'
May 16,2019
0 people found
this helpful
Clouds have managed my property for 8 years now and I've had absolutely no problems at all during that time. They are always professional, reliable and a pleasure to work with. I highly recommend them....
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Comment on agent fees
The fees are fair for the excellent work they do.
Was this helpful? Yes
By: Mark McLeod
May 16, 2019
View all comments (1)
Thanks Lucy! ...

“Professional Agent...”

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May 16,2019
Minithumbup
Mark
By: 'Andrew L'
May 16,2019
0 people found
this helpful
I have been using Clouds for nearly 5yrs and they have been an excellent agent. They are highly professional, responsive and courteous. Mark leads a great team and everyone I have had dealings with has been super helpful. Highly recommended....
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Comment on agent fees
Very good value for the professional service they provide.
Was this helpful? Yes
By: Mark McLeod
May 16, 2019
View all comments (1)
Thanks Andrew! ...

“Professional, efficient & outstanding service...”

Share on :
May 16,2019
Minithumbup
Mark
By: 'Jacqui Quigley'
May 16,2019
0 people found
this helpful
Nicola manages our apartments with great enthusiasm and very professionally. Being a foreign Landlord, Clouds has put our minds at ease with a professional approach in all dealings of managing the apartments and placing suitable tenants....
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Comment on agent fees
Good
Was this helpful? Yes

“ON THE BALL!...”

Share on :
May 16,2019
Minithumbup
Gavin
By: 'Rob Falconer'
May 16,2019
0 people found
this helpful
Our experience with Gavin Muir has been positive in that he is up to speed with the issues, keeps us well informed, and is currently on the case with some issues that need some financial restitution from the recently departed tenants. We are confident that ...
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Comment on agent fees
Probably about right I would say at the current level.
Was this helpful? Yes
By: Gavin Muir
May 16, 2019
View all comments (1)
Thank you very much for your review Rob. It's a pleasure working with you! ...

“feedback...”

Share on :
May 16,2019
Minithumbup
Mark
By: 'Client'
May 16,2019
0 people found
this helpful
I have worked with Clouds for a property in Edinburgh for ~14years and have always found there professional and quick to address and issues that arise whether they be related to the building maintenance, tenancy or administration. A small and able team who are client ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Excellent Service...”

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May 16,2019
Minithumbup
By: 'Peter'
May 16,2019
0 people found
this helpful
Ben helped to launch my rental property to the market. He did an outstanding job of overseeing the redecoration and finishing touches to make the property extremely presentable. A very expert and trusted service from start to finish and a valuable ongoing agency service...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Matchless...”

Share on :
May 16,2019
Minithumbup
Mark
By: 'Satisfied client'
May 16,2019
0 people found
this helpful
I have rented properties through various agents and find Clouds the best: reliable, well-connected to tradespeople when needed and honest....
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Comment on agent fees
The fees are reasonable and fair.
Was this helpful? Yes

“Outstanding Company!...”

Share on :
May 16,2019
Minithumbup
Mark
Jonny
By: 'V Vivers'
May 16,2019
0 people found
this helpful
I have used Clouds Property Management for almost 7 years and have never had any problems with them. They deal with any issues quickly and professionally and have a reliable team of tradesmen that they use. I don't have to worry about my property as I ...
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Comment on agent fees
The fees are a fair price for the quality of service
Was this helpful? Yes

“Outstanding support & coverage - Overseas Landlord...”

Share on :
May 16,2019
Minithumbup
Mark
By: 'Gavin Bentley'
May 16,2019
0 people found
this helpful
Mark and the Clouds team continue to provide outstanding service and support. Despite being an overseas landlord we are always effectively engaged and informed on developments. Happy tenants. Happy Landlord. What more could you ask for....
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Comment on agent fees
Good
Was this helpful? Yes

“Always very helpful, friendly great to deal with and deal with things very quickly. There properties are of high level and very well kept...”

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May 16,2019
Minithumbup
Gavin
By: 'Christian'
May 16,2019
0 people found
this helpful
I've always had great service from all the staff at Clouds, they are polite, friendly and always very efficient at dealing with things. Clouds properties are of a high quality and well managed....
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Comment on agent fees
Good
Was this helpful? Yes
By: Gavin Muir
May 16, 2019
View all comments (1)
Thank you very much for your review. As always, it is a pleasure working with you and a pleasure looking after your property. ...
Staff picture Mark
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Staff picture Gavin
(16)
Staff picture Jonny
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Staff picture Blair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1


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Clouds Property Management