Clouds Property Management
5/5, 161 reviews
99% recommended
96% lettings valuation accuracy
98% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 96% 98% £525 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 1 94 0 0 0 0 0 8 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS SAL
Latest Properties

No Properties

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“Great service from the guys at Clouds Propert......”

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Aug 30,2019
Minithumbup
Mark
By: 'James McKenzie'
Aug 30,2019
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Great service from the guys at Clouds Property Management. They found me a tenant in quick time. I recommend them to any prospective landlord. It should be 6 stars!...
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“The best Property Management Agency...”

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Aug 30,2019
Minithumbup
By: 'Leon Williams-Boock'
Aug 30,2019
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This is the best Property Management Agency I have ever worked with Hands down. I have lived in four different countries, and have never had such a pleasant and seamless experience. Not only is there a focus on high quality agents and great customer service, ...
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“My experience with Clouds has been super smoo......”

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Aug 30,2019
Minithumbup
By: 'Frederick Pollock'
Aug 30,2019
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My experience with Clouds has been super smooth since the first contact. Within 15 minutes of my first telephone enquiry Ben had responded to my request for a viewing assessment and he came round the very same day to follow up, see my property and give ...
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“Great team...”

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Aug 29,2019
Minithumbup
Mark
By: 'Steven'
Aug 29,2019
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A really great team who have very well looked after properties in Edinburgh. I look forward to continuing our relationship....
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“Amazing!!!...”

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Aug 29,2019
Minithumbup
Jonny
By: 'Eva'
Aug 29,2019
0 people found
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I've been having business dealings with Clouds Property Management for around one year now and so far all has been really good and really pleasant. They're a really lovely bunch of guys and have some of the best customer service skills I've ever witnessed. 10/10 guys ...
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“We have been working with Clouds for many yea......”

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Aug 29,2019
Minithumbup
By: 'TRINITY DOMESTICS'
Aug 29,2019
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We have been working with Clouds for many years. The staff are great and they are always on the ball with ongoing work orders. They are always very professional....
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“Outstanding - I can't recommend highly enough......”

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Aug 29,2019
Minithumbup
Mark
By: 'Alexander Ritchie Blair'
Aug 29,2019
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Outstanding - I can't recommend highly enough I first worked with Mark McLeod at Clouds in 1998 when I rented through him upon returning to Edinburgh from London. The quality of service provided by Mark was exceptional and always stuck in my mind and when I ...
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“Great company...”

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Aug 29,2019
Minithumbup
Blair
By: 'Lukasz Kucharczyk'
Aug 29,2019
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Very professional Letting Agency easy to communicate with We do cooperate with Clouds Property Management for several years I would highly recommend their services!...
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“Great letting agnecy...”

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Aug 29,2019
Minithumbup
By: 'Sarah O’Hare'
Aug 29,2019
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Really great letting agency. Always respond quickly and politely with any issues. The process of moving in as well was totally smooth and painless. Best I've ever used!...
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“Professional and high-quality service...”

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Aug 29,2019
Minithumbup
By: 'Patrick Kane'
Aug 29,2019
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Have found Clouds' service to be extremely professional and catered to all of my needs. Extremely attentive staff, especially Ben, have solved any problems quickly and with minimal fuss. Would strongly recommend Clouds Property Management to anyone looking to rent in Edinburgh....
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“Very good experience. I got a safe and nice h......”

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Aug 29,2019
Minithumbup
By: 'Anyang Gao'
Aug 29,2019
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Very good experience. I got a safe and nice home byC Clouds. And it is my first to let a flat, Ben gives me lots of advices and help....
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“Clouds has been very professional throughout ......”

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Aug 29,2019
Minithumbup
Gavin
By: 'Nikolaos Tsirigotakis'
Aug 29,2019
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Clouds has been very professional throughout my tenancy. Ben's communication is always timely and in a polite professional manner. They really do strive to offer a great service and care about how they are perceived by their clients. Some times they go beyond that. As ...
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“I've found these guys to be a fantastic team ......”

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Aug 29,2019
Minithumbup
Mark
By: 'Gordon'
Aug 29,2019
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I've found these guys to be a fantastic team who always go above and beyond for their clients and tenants....
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“highly recommended...”

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Aug 29,2019
Minithumbup
By: 'Dr Remi Gratacap'
Aug 29,2019
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We have been with a few different agents and Clouds Properties have been the best so far. They are prompt to answer enquiries and sort problems with the tenancy....
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“Clouds are one of the better property management companies I ......”

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Aug 29,2019
Minithumbup
Mark
By: 'Michael'
Aug 29,2019
0 people found
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Clouds are one of the better property management companies I have dealt with over the years in Edinburgh. They are good at resolving any issues quickly and with minimal fuss. Ben, my current property manager, is great - easy to deal with and always helpful. ...
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“Been using their services for a few years now......”

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Aug 29,2019
Minithumbup
Gavin
By: 'Kevin Tse'
Aug 29,2019
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Been using their services for a few years now as both tenant and landlord, great and fast services. Highly recommend working with them....
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“I have been with Clouds for nearly 8 years an......”

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Aug 29,2019
Minithumbup
Gavin
By: 'Nicola McFadden'
Aug 29,2019
0 people found
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I have been with Clouds for nearly 8 years and have received excellent customer service over this time. I would not hesitate to recommend them to anyone looking for a first class letting agent in Edinburgh....
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“Super Ben...”

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Aug 29,2019
Minithumbup
By: 'Craig Paul Rothon'
Aug 29,2019
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Ben has been a superstar. He came through for us when were at our wits end to find a place to live. Clouds has been professional, but has a personal touch second to none....
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“5 Stars...”

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Aug 29,2019
Minithumbup
By: 'Marius-Daniel Dumitrascu'
Aug 29,2019
0 people found
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We found a great place in New Town and the whole process of renting the flat was smooth and hustle free. They were happy to help and super quick to respond to all our queries - we can highly recommend Clouds!...
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“Recommended...”

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Aug 29,2019
Minithumbup
By: 'John M'
Aug 29,2019
0 people found
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Ben has been great to deal with so far in our tenancy. Helpful and always quick to respond; making it an extremely efficient application and move in process. When the dishwasher was reported as faulty, Clouds reacted the same day to ensure this was sorted ...
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“Great agency - Ben has been a great partner f......”

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Aug 28,2019
Minithumbup
By: 'Andreea Dumitrascu'
Aug 28,2019
0 people found
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Great agency - Ben has been a great partner for us during the process of moving in, and is extremely fast and responsive no matter the issue. Highly recommend them!...
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“Matchless service...”

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Aug 28,2019
Minithumbup
Mark
By: 'Satisfied client'
Aug 28,2019
0 people found
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Clouds has served us reliably and well for over ten years. Their attention to detail and customer care (for both letters and renters) is matchless, and their management of rental income and necessary expenditure for maintenance, etc is first class. They stand in stark comparison ...
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“I have worked with Clouds for two years and t......”

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Aug 28,2019
Minithumbup
Mark
By: 'Duncan Wilson'
Aug 28,2019
0 people found
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I have worked with Clouds for two years and they have provided a fantastic service to date. Looking forward to another two years (or hopefully more!)...
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“Clouds are the most meticulous property manag......”

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Aug 28,2019
Minithumbup
Gavin
By: 'Susan Cruikshank'
Aug 28,2019
0 people found
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Clouds are the most meticulous property management firm in Edinburgh. They have managed three of our long term rental properties in Edinburgh for the last ten years and invariably find excellent tenants, many of whom stay for years. Clouds will take on all the responsibilities ...
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“Clouds is a great agency...”

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Aug 28,2019
Minithumbup
Mark
By: 'Mahwish Moulvi'
Aug 28,2019
0 people found
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Despite the natural difficulties of being an overseas landlord, Clouds makes everything really easy and convenient. I have been letting my property with them since 2015 and have always gotten great service. Thank you Clouds!...
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“Excellent Service...”

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Aug 28,2019
Minithumbup
Mark
By: 'Suzanne Redmond'
Aug 28,2019
0 people found
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We have been very happy with the service from Clouds. They are a responsive organisation who care about both the landlord and tenant experience. Would highly recommend....
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“Ben was very responsible, kind, contactable a......”

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Aug 27,2019
Minithumbup
By: 'Ricardo Daniel Marks Lopes'
Aug 27,2019
0 people found
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Ben was very responsible, kind, contactable and responded to our emails promptly and professionally. He helped make the process as smooth as possible and I look forward to continue working with him in the future. Thank you Ben! Ricardo & Yun...
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“Great service...”

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Aug 23,2019
Minithumbup
By: 'Alice Calder'
Aug 23,2019
0 people found
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I have received great service from Cloud, making the rental process easier. Ben has always been helpful and quick to reply....
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“Personal and Professional...”

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Aug 21,2019
Minithumbup
By: 'Kirsten'
Aug 21,2019
0 people found
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Ben Clark was incredibly attentive and helpful with finding us a flat in Edinburgh and although we have now secured a property elsewhere, we will be recommending clouds to all of our friends as the service was second to none!...
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“Excellent client service...”

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Aug 20,2019
Minithumbup
Mark
Jonny
By: 'Mark'
Aug 20,2019
0 people found
this helpful
Being new to Edinburgh and never having rented a property before we were a bit daunted by the rental process but from viewing the property we wanted, applying and signing the tenancy agreement the team at Clouds have always been professional, courteous and prompt. Any ...
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By: Jonathon Mcavoy
Aug 20, 2019
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Thank you Mark, we hope you enjoy living in Edinburgh! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1


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Clouds Property Management