Clouds Property Management
5/5, 161 reviews
99% recommended
96% lettings valuation accuracy
98% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 96% 98% £525 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 1 94 0 0 0 0 0 8 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“Very professional and a great service. The be......”

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Jul 21,2020
Minithumbup
By: 'Francesca Gnodde'
Jul 21,2020
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Very professional and a great service. The best letting agents we've ever come across. Would recommend to anyone looking for houses....
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By: Mark McLeod
Jul 21, 2020
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Thank you so much, Francesca! Much appreciated. ...

“Clouds is WONDERFUL...”

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Jul 15,2020
Minithumbup
Mark
Jonny
By: 'Leon Williams-Boock'
Jul 15,2020
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I have lived in 4 different countries during the last 6 years of my life… finding, securing, and ultimately leaving rented apartment units has been a hassle in many instances, but not in Edinburgh. I had the privilege of working together with Clouds Property Management. It was ...
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By: Mark McLeod
Jul 15, 2020
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Thanks Leon! All the best. ...

“Seamless, pleasant and highly professional...”

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Jun 08,2020
Minithumbup
Gavin
Jonny
By: 'Gayle McIntyre'
Jun 08,2020
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I had a seamless, pleasant and highly professional service from Clouds when I was looking for a new flat during the Covid-19 lockdown period. The situation was not ideal at all, however they made it as efficient and stress-free as possible, in fact going above ...
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“Excellent service from Clouds...”

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Jun 04,2020
Minithumbup
Mark
Jonny
By: 'John van der Post'
Jun 04,2020
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Clouds have managed our apartment in central Edinburgh for the last 7 years. We have found them to be efficient, effective and consistently easy to deal with. They have always been on hand to ensure a high standard of service to both tenants and landlord, and ...
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“The best agent I have personally dealt with, ......”

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May 26,2020
Minithumbup
Mark
Jonny
By: 'Joshua Andrews'
May 26,2020
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The best agent I have personally dealt with, very good response time and informative replies. The process itself was also very easy compared to some other agents which made the overall experience good....
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“Excellent customer service!...”

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May 06,2020
Minithumbup
By: 'Lacey Walker'
May 06,2020
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Excellent customer service! Really happy with general responsiveness, and Ben is always available and very quick to get back to us. Any issues which have come up with the flat have been dealt with swiftly and always with consideration to our schedules so it's been ...
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“A+ agency. Highly Recommended....”

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May 06,2020
Minithumbup
By: 'Thomas Belotti'
May 06,2020
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I have recently moved out and throughout the 6+ years in the flat, Clouds has been amazing and accommodating from beginning to end. Would highly recommend to anyone renting in Edinburgh....
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“Clouds Property Management is a fantastic let......”

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Apr 28,2020
Minithumbup
By: 'Liam Craig'
Apr 28,2020
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Clouds Property Management is a fantastic letting agency. During our 4.5 years living in the flat, we had very few issues. Our main contact at Clouds, Ben Clark, was very friendly and extremely responsive to any correspondence, typically coming back to us within a few hours. ...
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“Amazing Care for their Tenants...”

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Apr 22,2020
Minithumbup
By: 'Claudia'
Apr 22,2020
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I accidentally locked myself out of my flat during quarantine. I reached out to Clouds, and, although it was 7 pm, Ben was in my building with a new set of keys just 20 minutes later. It could have been a pretty anxiety-inducing experience, but Ben was ...
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“Very helpful, clear guidance...”

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Apr 02,2020
Minithumbup
By: 'Graeme Majury'
Apr 02,2020
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Ben and the team made the letting experience very simple, provided clear guidance over what I needed and what I could expect. I spoke to several workmen whilst getting some upgrades made to the flat ahead of renting and all spoke highly of the standards ...
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“Clouds most importantly made me feel secure. ......”

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Mar 24,2020
Minithumbup
Mark
By: 'Catherine Stylianou'
Mar 24,2020
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Clouds most importantly made me feel secure. Any issues were immediately sorted and without extra effort on my part. They were also always very pleasant to deal with and quick to respond. I felt that I was taken care of as their client, and had ...
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“Our experience with Ben from Clouds has been ......”

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Mar 04,2020
Minithumbup
By: 'Kari Yoshime'
Mar 04,2020
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Our experience with Ben from Clouds has been an easy process and we finally feel we're in safe hands. We have a bad experience from another agency but throughout the process of getting our flat ready and rented out in the long term let market, ...
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“Ben at Clouds was incredibly professional fro......”

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Mar 04,2020
Minithumbup
By: 'Pamela Marshall'
Mar 04,2020
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Ben at Clouds was incredibly professional from start to finish. We couldn’t have asked for a better experience. Having used letting agents in the past, we’ve never worked with someone who was so efficient and really kind actually....
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“I experienced a great service with Clouds, th......”

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Mar 03,2020
Minithumbup
Mark
By: 'Mhairi Hindle'
Mar 03,2020
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I experienced a great service with Clouds, they are hands on, committed to helping you, approachable while being very professional. We feel we are in safe hands with them managing our property....
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“Nice people, clear comments, very helpful, po......”

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Mar 03,2020
Minithumbup
By: 'Rob'
Mar 03,2020
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Nice people, clear comments, very helpful, polite, easy to reach. They provide information very quickly and arrange viewings on short term....
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“Clouds Property Review...”

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Mar 03,2020
Minithumbup
By: 'Client'
Mar 03,2020
0 people found
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Very attentive and efficient Property Management Agent that I've used for some 16 years. All members of staff have good communication skills and a thorough knowledge of the Edinburgh rental market....
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“Everything was dealt with quickly and profess......”

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Mar 03,2020
Minithumbup
By: 'Steven Sturrock'
Mar 03,2020
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Everything was dealt with quickly and professionally. Fantastic service from Ben. Would not hesitate to recommend. Thank you so much....
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“Excellent to deal with from initial enquiry t......”

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Feb 16,2020
Minithumbup
By: 'Gavin Haw'
Feb 16,2020
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Excellent to deal with from initial enquiry through to moving in... any questions of queries I've had since moving in have been dealt with quickly with no problem or delay!...
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“Highly recommended...”

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Feb 13,2020
Minithumbup
By: 'Lucy Guffey'
Feb 13,2020
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Clouds have managed my property for the last 8 years and I have been so happy with their services. The team are always responsive, efficient and helpful and make things so easy for me. I highly recommend them....
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“Would definitely recommend!...”

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Feb 01,2020
Minithumbup
By: 'Ruth Anne Barrington'
Feb 01,2020
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Ben has been great throughout my move and the property is delightful. Ben responded quickly to my initial Zoopla enquiry, he was flexible and accommodating with an online viewing and has been so easy and quick to contact me throughout the whole process. Moving can ...
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“Top notch service from Clouds Property Management...”

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Jan 26,2020
Minithumbup
By: 'Brendan O'Brien'
Jan 26,2020
0 people found
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Very pleased with the service provided by Clouds Property Management. I was out of the country so they facilitated a video viewing. Ben processed all the paperwork very quickly and agreed to a Saturday handover for the keys. Stark contrast to some other letting agents ...
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“Ben was incredibly helpful when arranging vie......”

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Jan 24,2020
Minithumbup
By: 'Chloe'
Jan 24,2020
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Ben was incredibly helpful when arranging viewings and coordinating our moving process, and has generally been easily contactable when needed. Though a few aspects of our process took a bit longer than expected (transferring bills etc.), Ben sorted any questions we had throughout. Thanks Clouds!...
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“I was so impressed by the service offered by ......”

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Dec 16,2019
Minithumbup
By: 'Victoria'
Dec 16,2019
0 people found
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I was so impressed by the service offered by Clouds - and a big thanks to Ben Clark, in particular! We went to a few viewings for properties being let by other agencies and they'd felt rushed and unwelcoming. When Ben showed the place we ...
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“AMAZING!...”

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Dec 16,2019
Minithumbup
By: 'Mafalda Albuquerque'
Dec 16,2019
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Couldn't really ask for more! Fast, simple and organised! I had my viewing on a Monday and pretty much everything signed off by the Friday. If you are looking to rent a place I would highly recommend Clouds....
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“Fantastic service...”

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Dec 16,2019
Minithumbup
Mark
By: 'Pippa'
Dec 16,2019
0 people found
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Fantastic property management from the guys at Clouds. Ben & Mark in particular have been great. I would definitely recommend Clouds....
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“Great Service...”

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Dec 13,2019
Minithumbup
By: 'Sara Guijarro'
Dec 13,2019
0 people found
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Very good service so far getting the property up for rent and finding a suitable tenant. Use different tradesmen recommended by Clouds and all reliable....
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“I am pleased with services cloud property man......”

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Dec 06,2019
Minithumbup
By: 'Nadja Stojanovic'
Dec 06,2019
0 people found
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I am pleased with services cloud property management has offered. The agents are helpful and everything went great. The service is professional and friendly....
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“By far the best experience I have had with an......”

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Dec 04,2019
Minithumbup
Mark
By: 'Scott Eldon'
Dec 04,2019
0 people found
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By far the best experience I have had with an estate agent in 30 years. Professional, responded quickly to enquiries, accommodating, delivered on time and what was promised. Made my move feel easy, effortless, with no stress. I would recommend Clouds to anyone, five star service ...
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By: Mark
Dec 04, 2019
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Thank you so much Scott! ...

“I am currently a tenant in a flat managed by ......”

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Dec 02,2019
Minithumbup
By: 'Mattia Marenda'
Dec 02,2019
0 people found
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I am currently a tenant in a flat managed by Clouds Property Management. The service offered by Clouds has been excellent. Its agent, Ben, has always been very quick in answering to any issue and he has managed the bureaucracy in a perfect way. I ...
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“Clouds Property Management Edinburgh...”

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Dec 02,2019
Minithumbup
By: 'Margaret campbell'
Dec 02,2019
0 people found
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Clouds Property Management have looked after my Stockbridge property for over 5 years. The place has been rented out the entire time with only short breaks in between tenants. Ben Clark has taken great care in the detail of any wear and tear or repairs and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1


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Clouds Property Management