Properties Glasgow - Infiniti Properties
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    Mark McLeod
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    Lewis Mallen
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18 Forth Street
City of Edinburgh
0131 550 3808

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Sep 09,2015
Sep 09,2015
0 people found
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I am delighted with the service from every member at Clouds Property Management. When I first arrived in Edinburgh last May they promptly had me settled in a beautiful flat at the quarter mile. It was completely new and Clouds even hand held me thorough learning how to use some of the (very new fangled) appliances. As my term at the Quarter Mile ended, I found that my stay in Edinburgh had been extended for another year. I was keen on quickly finding a flat of similar quality, with excelle...
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Jun 20,2014
Jun 20,2014
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Unfortunately, the agency could not handle the leaking problem in the flat and the tenants threatened to leave. Yet, they were more upset about the way they had been treated by the agency than about the leaking problem. As landlady I had to get involved approaching our tenants and deal with the leak. I cancelled my contract with the agency, they not only took their 12.5% managing fees but also delayed to return the actual rent. So, the agency is run by few young boys who don't have any idea ho...
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What agent could do to change your mind?
The agent should have had sent a plumber to deal with the leak in my flat and not a handyman. By the way, for that handyman they charged me ‚£250!! I asked the agency to arrange a meeting with tenants and them but the no agent showed up at the meeting! The owner Mark McLeod cannot stand any complains and become quite aggressive.
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By: Mark McLeod
Jul 20, 2014
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That's a very unfair and misleading review Leila and it saddens me that you have omitted many facts of the case. We pride ourselves on offering the best customer service in the industry here in Edinburgh. We acted in good faith and in your best interests at all times involving me personally visiting your neighbours outside office hours and offering as much help as I could to calm the situation. You are well aware that we inherited major problems with your flat when we took it on and rented it ...
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH2
  • EH10
  • EH4
  • EH11
  • EH5
  • EH12


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Last updated at 12:54 PM 12/07/2016 by Mark McLeod

Complaints Procedure

Last updated at 12:54 PM 12/07/2016 by Mark McLeod

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Mark McLeod - upload your photo Mark McLeod
2 reviews

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Lewis Mallen - upload your photo Lewis Mallen
1 reviews

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