Clouds Property Management
5/5, 128 reviews
98% recommended
96% lettings valuation accuracy
97% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.
Clouds Property Management

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 96% 97% £525 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
50 1 70 0 0 0 0 0 6 1
Areas covered
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS SAL
Latest Properties

No Properties

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“Excellent services...”

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Nov 17,2019
Minithumbup
Ben
Mark
By: 'Fiona Hu'
Nov 17,2019
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Very responsible agency in terms of both the work and the attitudes. The team is professional, friendly and always response quickly. A special thank to Ben for his thorough and patient. Highly recommend Clouds....
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“A big thank you to Clouds property for the ex......”

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Nov 14,2019
Minithumbup
Ben
By: 'J. Monk'
Nov 14,2019
0 people found
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A big thank you to Clouds property for the excellent service we have had with our rental. We previously had rent another flat through a famous letting agent and did not get (at all) the same quality regarding responsiveness to issues or communication. We have ...
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“To date our experience has been very positive......”

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Oct 29,2019
Minithumbdown
Ben
Mark
By: 'Derek Morrison'
Oct 29,2019
0 people found
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To date our experience has been very positive. This was our first experience in the rental market and had contact with four different agencies before deciding on Clouds. They took our concerns on board and acted in accordance with our wishes. On reflection we may ...
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By: Mark McLeod
Oct 29, 2019
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Thanks for your kind words Derek. Enjoy working with you and the flat! ...

“Ben assisted me in my search for an apartment on ......”

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Oct 01,2019
Minithumbup
Ben
By: 'Camille Maubert'
Oct 01,2019
0 people found
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Ben assisted me in my search for an apartment on very short notice and was very pleasant and proactive. He was able to answer all our questions when visiting the flat and proceeded quite fast when we decided to take the property. We did hit ...
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“I highly recommend Clouds Property Management......”

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Sep 27,2019
Minithumbup
Mark
By: 'Nathanael Vette'
Sep 27,2019
0 people found
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I highly recommend Clouds Property Management. Mark and the team have been extremely professional and helpful. They have responded quickly and thoroughly to all our questions. With their help, the transition into the new property was perfectly seamless. All in all, my experience with Clouds ...
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“Good move-in!...”

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Sep 27,2019
Minithumbup
Mark
By: 'Rachel V'
Sep 27,2019
0 people found
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We have had a good experience so far moving-in with Clouds, Mark has been quick and responsive to all our queries!...
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“After having been messed around by other esta......”

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Sep 17,2019
Minithumbup
Ben
By: 'Tom mitchell'
Sep 17,2019
0 people found
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After having been messed around by other estate agents Clouds Property Management was a breath of fresh air. My experience with them was always positive and everything flowed very well. I would recommend to anyone looking at properties in Edinburgh!...
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“Excellent service from Clouds...”

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Sep 14,2019
Minithumbup
Mark
By: 'John van der Post'
Sep 14,2019
0 people found
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Ever since we entered the short-term-let market 7 years ago, Mark and his team at Clouds have very successfully managed our apartment in Edinburgh. They have always been on hand to ensure a very high standard of service to both tenants and landlord, and we have ...
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By: Mark McLeod
Sep 15, 2019
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Thank you very much John. Love working with your property. All at Clouds. ...

“Using Clouds to manage my property has been a......”

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Sep 12,2019
Minithumbup
Ben
By: 'Helen'
Sep 12,2019
0 people found
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Using Clouds to manage my property has been an easy and reliable service. Really pleased. Ben has helped efficiently if there have been any issues....
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“Clouds are an awesome team!...”

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Sep 11,2019
Minithumbup
Mark
Ben
By: 'Matt McInnes'
Sep 11,2019
0 people found
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Clouds are an awesome team! They are professional, hard working and most importantly take care of our needs as landlords but providing a very fair and professional service to the tenants too. Always go the extra mile to make sure the property is looking its ...
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“THANK YOU BEN...”

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Sep 10,2019
Minithumbup
Ben
By: 'Ivan Hiel'
Sep 10,2019
0 people found
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I have assisted my son and his friend in finding a suitable (student) flat in Edinburgh this summer. Not an easy task when you are abroad and only have a few days to search, visit and conclude. Not a great experience until we came across ...
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“My experience with Ben from clouds property management...”

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Sep 10,2019
Minithumbup
Ben
By: 'Kareem Hashem'
Sep 10,2019
0 people found
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Ben went above and beyond to help me secure a flat despite our heavy time constraints to move in. He was nothing short of excellent in handling our business, which ran swiftly and smoothly throughout. With confidence, I can say that If Ben is handling ...
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“Brilliant would fully recommend!...”

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Sep 09,2019
Minithumbup
Ben
By: 'Sasha Hate'
Sep 09,2019
0 people found
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Our estate agent was brilliant, we were always able to contact him with any issues or enquiries. He kept us well informed with the progression of our application and guidance on moving forward....
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“Best agent in Edinburgh. We have been dealing......”

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Sep 09,2019
Minithumbup
Mark
Gavin
By: 'Mark Emlick'
Sep 09,2019
0 people found
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Best agent in Edinburgh. We have been dealing with Clouds for 15 years and throughout this period they have consistently performed and been extremely professional. I would have no hesitation in recommending them...
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By: Mark McLeod
Sep 10, 2019
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Thank you very much Mark! ...

“Ben Clark review...”

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Sep 08,2019
Minithumbup
Ben
By: 'Timour'
Sep 08,2019
0 people found
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Our agent Ben Clark was very professional and helpful when it came to securing a flat. He made sure we were always informed on any updates and even when we would not be able to secure a flat Ben was fast on his feet in ...
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“Renting with Clouds...”

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Sep 05,2019
Minithumbup
Ben
By: 'Morven Donald'
Sep 05,2019
0 people found
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We rented a property with Clouds from January 2019. The application process was very simple and we were kept informed at all times. When moving in, I felt well supported by our property manager (Ben) who was very knowledgeable about the flat. We needed some appliances ...
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“Great help and easy service...”

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Sep 03,2019
Minithumbup
Ben
By: 'Chido Gidiri'
Sep 03,2019
0 people found
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Ben was so helpful! He was so on top of the whole process for us which was especially great considering this is our first proper flat we’re moving into. He was always quick with replies by email and always available on the phone which ...
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“Best lettings agency I have ever dealt with as a tenant...”

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Aug 31,2019
Minithumbup
Ben
By: 'Virginia'
Aug 31,2019
0 people found
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Extremely helpful staff that have always solved quickly and efficiently any issues that have arised. The best lettings agency I have ever dealt with as a tenant, BY FAR....
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“Great personal and responsive service. I wou......”

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Aug 31,2019
Minithumbup
Ben
By: 'Kate Yates'
Aug 31,2019
0 people found
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Great personal and responsive service. I would not hesitate to recommend Clouds to other landlords. Prompt payment and clear paperwork....
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“Ben from Clouds property has been great, he h......”

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Aug 31,2019
Minithumbup
Ben
By: 'Sarah Barker'
Aug 31,2019
0 people found
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Ben from Clouds property has been great, he has always been there to help when we need, as well as taking time on weekends or evenings. Cloud Properties made signing all the paperwork extremely easy and have not been as intrusive with constant inspections which ...
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“Friendly and efficient Service.We are renti......”

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Aug 30,2019
Minithumbup
Ben
By: 'Jakob Oberngruber'
Aug 30,2019
0 people found
this helpful
Friendly and efficient Service. We are renting with Clouds for 4 months now and haven not had any issues yet. Would recommend....
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“Review of flat rental from Clouds...”

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Aug 30,2019
Minithumbup
Ben
Mark
By: 'Rory Cameron'
Aug 30,2019
0 people found
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Very efficient and always ready to assist. Top class service provided to me by all staff in Clouds. Would highly recommend them to anyone....
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“So far so good. Ben at Clouds has been fair, ......”

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Aug 30,2019
Minithumbup
Ben
By: 'David Stirrat'
Aug 30,2019
0 people found
this helpful
So far so good. Ben at Clouds has been fair, helpful and responsive. The entry and leasing process was online and smooth....
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“Great company, agents are extremely professio......”

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Aug 30,2019
Minithumbup
Ben
By: 'Stamatia Pachaki'
Aug 30,2019
0 people found
this helpful
Great company, agents are extremely professional and handle customers in swift manner!!!I would highly recommended it to friends due to the great experience we had so far!...
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“It is an excellent experience of letting a fl......”

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Aug 30,2019
Minithumbup
Ben
By: 'Shuzhe Wang'
Aug 30,2019
0 people found
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It is an excellent experience of letting a flat with Coulds company, especially the good service from the agent called Ben....
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“Property Management...”

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Aug 30,2019
Minithumbup
Mark
Ben
By: 'Vicki Adamson'
Aug 30,2019
0 people found
this helpful
The service we have received from Clouds, from Mark and Ben, has been professional, attentive and supportive. We highly recommend them....
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“Ben and clouds has been very good with us. Or......”

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Aug 30,2019
Minithumbup
Ben
By: 'Jason Baggott'
Aug 30,2019
0 people found
this helpful
Ben and clouds has been very good with us. Organising the flat and attending to any issues with the flat as soon as possible. Very Proffesional....
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“Helpful and attentive. Can call them anytime ......”

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Aug 30,2019
Minithumbup
Ben
By: 'Vicky Donaldson'
Aug 30,2019
0 people found
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Helpful and attentive. Can call them anytime and nothing is too much trouble. Reassuring to know my property is in safe hands...
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“They are always a pleasure to deal with. Very......”

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Aug 30,2019
Minithumbup
Ben
Jonny
By: 'gwen'
Aug 30,2019
0 people found
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They are always a pleasure to deal with. Very professional company, nothing is a problem for them. Cant recommend them enough....
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“Clouds has been managing the flat I rent for ......”

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Aug 30,2019
Minithumbup
Ben
By: 'Nicolas Chevalier'
Aug 30,2019
0 people found
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Clouds has been managing the flat I rent for years and their service has always been brilliant! Very nice, fast, and reliable....
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Staff picture Mark
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Staff picture Gavin
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Staff picture Ben
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Staff picture Jonny
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Staff picture Blair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1


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Clouds Property Management