Clouds Property Management
5/5, 149 reviews
99% recommended
96% lettings valuation accuracy
98% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.
Clouds Property Management

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 96% 98% £525 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 1 84 0 0 0 0 0 7 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“Clouds most importantly made me feel secure. ......”

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Mar 24,2020
Minithumbup
Mark
Ben
By: 'Catherine Stylianou'
Mar 24,2020
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Clouds most importantly made me feel secure. Any issues were immediately sorted and without extra effort on my part. They were also always very pleasant to deal with and quick to respond. I felt that I was taken care of as their client, and had ...
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“In a league of their own...”

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Mar 09,2020
Minithumbup
Ben
Gavin
By: 'Sandrine Tonini'
Mar 09,2020
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I have rented from 6 different property agents in the past, and I can assure you that Clouds Property Management are in a league of their own. Never before had I experienced such level of professionalism, expertise and care from a letting agency. My tenancy started ...
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“Our experience with Ben from Clouds has been ......”

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Mar 04,2020
Minithumbup
Ben
Ben
By: 'Kari Yoshime'
Mar 04,2020
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Our experience with Ben from Clouds has been an easy process and we finally feel we're in safe hands. We have a bad experience from another agency but throughout the process of getting our flat ready and rented out in the long term let market, ...
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“Ben at Clouds was incredibly professional fro......”

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Mar 04,2020
Minithumbup
Ben
Ben
By: 'Pamela Marshall'
Mar 04,2020
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Ben at Clouds was incredibly professional from start to finish. We couldn’t have asked for a better experience. Having used letting agents in the past, we’ve never worked with someone who was so efficient and really kind actually....
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“I experienced a great service with Clouds, th......”

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Mar 03,2020
Minithumbup
Mark
Ben
By: 'Mhairi Hindle'
Mar 03,2020
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I experienced a great service with Clouds, they are hands on, committed to helping you, approachable while being very professional. We feel we are in safe hands with them managing our property....
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“Nice people, clear comments, very helpful, po......”

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Mar 03,2020
Minithumbup
Ben
Ben
By: 'Rob'
Mar 03,2020
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Nice people, clear comments, very helpful, polite, easy to reach. They provide information very quickly and arrange viewings on short term....
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“Clouds Property Review...”

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Mar 03,2020
Minithumbup
Ben
By: 'Client'
Mar 03,2020
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Very attentive and efficient Property Management Agent that I've used for some 16 years. All members of staff have good communication skills and a thorough knowledge of the Edinburgh rental market....
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“Everything was dealt with quickly and profess......”

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Mar 03,2020
Minithumbup
Ben
By: 'Steven Sturrock'
Mar 03,2020
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Everything was dealt with quickly and professionally. Fantastic service from Ben. Would not hesitate to recommend. Thank you so much....
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“Excellent to deal with from initial enquiry t......”

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Feb 16,2020
Minithumbup
Ben
Ben
By: 'Gavin Haw'
Feb 16,2020
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Excellent to deal with from initial enquiry through to moving in... any questions of queries I've had since moving in have been dealt with quickly with no problem or delay!...
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“Highly recommended...”

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Feb 13,2020
Minithumbup
Ben
By: 'Lucy Guffey'
Feb 13,2020
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Clouds have managed my property for the last 8 years and I have been so happy with their services. The team are always responsive, efficient and helpful and make things so easy for me. I highly recommend them....
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“Would definitely recommend!...”

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Feb 01,2020
Minithumbup
Ben
By: 'Ruth Anne Barrington'
Feb 01,2020
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Ben has been great throughout my move and the property is delightful. Ben responded quickly to my initial Zoopla enquiry, he was flexible and accommodating with an online viewing and has been so easy and quick to contact me throughout the whole process. Moving can ...
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“Top notch service from Clouds Property Management...”

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Jan 26,2020
Minithumbup
Ben
By: 'Brendan O'Brien'
Jan 26,2020
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Very pleased with the service provided by Clouds Property Management. I was out of the country so they facilitated a video viewing. Ben processed all the paperwork very quickly and agreed to a Saturday handover for the keys. Stark contrast to some other letting agents ...
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“Ben was incredibly helpful when arranging vie......”

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Jan 24,2020
Minithumbup
Ben
By: 'Chloe'
Jan 24,2020
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Ben was incredibly helpful when arranging viewings and coordinating our moving process, and has generally been easily contactable when needed. Though a few aspects of our process took a bit longer than expected (transferring bills etc.), Ben sorted any questions we had throughout. Thanks Clouds!...
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“I was so impressed by the service offered by ......”

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Dec 16,2019
Minithumbup
Ben
By: 'Victoria'
Dec 16,2019
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I was so impressed by the service offered by Clouds - and a big thanks to Ben Clark, in particular! We went to a few viewings for properties being let by other agencies and they'd felt rushed and unwelcoming. When Ben showed the place we ...
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“AMAZING!...”

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Dec 16,2019
Minithumbup
Ben
By: 'Mafalda Albuquerque'
Dec 16,2019
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Couldn't really ask for more! Fast, simple and organised! I had my viewing on a Monday and pretty much everything signed off by the Friday. If you are looking to rent a place I would highly recommend Clouds....
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“Fantastic service...”

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Dec 16,2019
Minithumbup
Ben
Mark
By: 'Pippa'
Dec 16,2019
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Fantastic property management from the guys at Clouds. Ben & Mark in particular have been great. I would definitely recommend Clouds....
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“Great Service...”

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Dec 13,2019
Minithumbup
Ben
By: 'Sara Guijarro'
Dec 13,2019
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Very good service so far getting the property up for rent and finding a suitable tenant. Use different tradesmen recommended by Clouds and all reliable....
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“I am pleased with services cloud property man......”

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Dec 06,2019
Minithumbup
Ben
By: 'Nadja Stojanovic'
Dec 06,2019
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I am pleased with services cloud property management has offered. The agents are helpful and everything went great. The service is professional and friendly....
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“I am currently a tenant in a flat managed by ......”

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Dec 02,2019
Minithumbup
Ben
By: 'Mattia Marenda'
Dec 02,2019
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I am currently a tenant in a flat managed by Clouds Property Management. The service offered by Clouds has been excellent. Its agent, Ben, has always been very quick in answering to any issue and he has managed the bureaucracy in a perfect way. I ...
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“Excellent services...”

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Nov 17,2019
Minithumbup
Ben
Mark
By: 'Fiona Hu'
Nov 17,2019
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Very responsible agency in terms of both the work and the attitudes. The team is professional, friendly and always response quickly. A special thank to Ben for his thorough and patient. Highly recommend Clouds....
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“To date our experience has been very positive......”

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Oct 29,2019
Minithumbdown
Ben
Mark
By: 'Derek Morrison'
Oct 29,2019
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To date our experience has been very positive. This was our first experience in the rental market and had contact with four different agencies before deciding on Clouds. They took our concerns on board and acted in accordance with our wishes. On reflection we may ...
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By: Mark McLeod
Oct 29, 2019
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Thanks for your kind words Derek. Enjoy working with you and the flat! ...

“Ben assisted me in my search for an apartment on ......”

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Oct 01,2019
Minithumbup
Ben
By: 'Camille Maubert'
Oct 01,2019
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Ben assisted me in my search for an apartment on very short notice and was very pleasant and proactive. He was able to answer all our questions when visiting the flat and proceeded quite fast when we decided to take the property. We did hit ...
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“I highly recommend Clouds Property Management......”

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Sep 27,2019
Minithumbup
Mark
By: 'Nathanael Vette'
Sep 27,2019
0 people found
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I highly recommend Clouds Property Management. Mark and the team have been extremely professional and helpful. They have responded quickly and thoroughly to all our questions. With their help, the transition into the new property was perfectly seamless. All in all, my experience with Clouds ...
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“Good move-in!...”

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Sep 27,2019
Minithumbup
Mark
By: 'Rachel V'
Sep 27,2019
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We have had a good experience so far moving-in with Clouds, Mark has been quick and responsive to all our queries!...
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“After having been messed around by other esta......”

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Sep 17,2019
Minithumbup
Ben
By: 'Tom mitchell'
Sep 17,2019
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After having been messed around by other estate agents Clouds Property Management was a breath of fresh air. My experience with them was always positive and everything flowed very well. I would recommend to anyone looking at properties in Edinburgh!...
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“Excellent service from Clouds...”

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Sep 14,2019
Minithumbup
Mark
By: 'John van der Post'
Sep 14,2019
0 people found
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Ever since we entered the short-term-let market 7 years ago, Mark and his team at Clouds have very successfully managed our apartment in Edinburgh. They have always been on hand to ensure a very high standard of service to both tenants and landlord, and we have ...
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By: Mark McLeod
Sep 15, 2019
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Thank you very much John. Love working with your property. All at Clouds. ...

“Using Clouds to manage my property has been a......”

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Sep 12,2019
Minithumbup
Ben
By: 'Helen'
Sep 12,2019
0 people found
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Using Clouds to manage my property has been an easy and reliable service. Really pleased. Ben has helped efficiently if there have been any issues....
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“Clouds are an awesome team!...”

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Sep 11,2019
Minithumbup
Mark
Ben
By: 'Matt McInnes'
Sep 11,2019
0 people found
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Clouds are an awesome team! They are professional, hard working and most importantly take care of our needs as landlords but providing a very fair and professional service to the tenants too. Always go the extra mile to make sure the property is looking its ...
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“THANK YOU BEN...”

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Sep 10,2019
Minithumbup
Ben
By: 'Ivan Hiel'
Sep 10,2019
0 people found
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I have assisted my son and his friend in finding a suitable (student) flat in Edinburgh this summer. Not an easy task when you are abroad and only have a few days to search, visit and conclude. Not a great experience until we came across ...
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“My experience with Ben from clouds property management...”

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Sep 10,2019
Minithumbup
Ben
By: 'Kareem Hashem'
Sep 10,2019
0 people found
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Ben went above and beyond to help me secure a flat despite our heavy time constraints to move in. He was nothing short of excellent in handling our business, which ran swiftly and smoothly throughout. With confidence, I can say that If Ben is handling ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1


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Clouds Property Management