Clouds Property Management
5/5, 70 reviews
99% recommended
94% lettings valuation accuracy
98% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have built our reputation on sourcing top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have built our reputation on sourcing top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 20 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for those clients looking for short term flexible contracts or those looking for a longer term home.

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2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 98% £850 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 0 37 0 0 0 0 0 0 1
Areas covered
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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SAL
Latest Properties

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Images & Videos

“Great service...”

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Aug 23,2019
Minithumbup
Ben
By: 'Alice Calder'
Aug 23,2019
0 people found
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I have received great service from Cloud, making the rental process easier. Ben has always been helpful and quick to reply....
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“Personal and Professional...”

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Aug 21,2019
Minithumbup
Ben
By: 'Kirsten'
Aug 21,2019
0 people found
this helpful
Ben Clark was incredibly attentive and helpful with finding us a flat in Edinburgh and although we have now secured a property elsewhere, we will be recommending clouds to all of our friends as the service was second to none!...
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“Excellent client service...”

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Aug 20,2019
Minithumbup
Mark
Jonny
By: 'Mark'
Aug 20,2019
0 people found
this helpful
Being new to Edinburgh and never having rented a property before we were a bit daunted by the rental process but from viewing the property we wanted, applying and signing the tenancy agreement the team at Clouds have always been professional, courteous and prompt. Any ...
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By: Jonathon Mcavoy
Aug 20, 2019
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Thank you Mark, we hope you enjoy living in Edinburgh! ...

“Mark did a great job to solve any problems we......”

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Aug 20,2019
Minithumbup
Mark
By: 'Holly K'
Aug 20,2019
0 people found
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Mark did a great job to solve any problems we had as tenants. He is extremely responsive and professional. I highly recommend Mark and Clouds....
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By: Mark McLeod
Aug 21, 2019
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Thank you Holly! ...

“Excellent service and extremely professional!...”

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Aug 19,2019
Minithumbup
Ben
By: 'Mary Thoelke'
Aug 19,2019
0 people found
this helpful
Excellent service and extremely professional!! Ben Clark has been amazing to work with in finding and securing our flat. We relocated from the United States so there was a huge knowledge gap on leasing in the UK that Ben filled in for us. Every question ...
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“Highly Recommended...”

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Aug 19,2019
Minithumbup
Mark
By: 'Alisa L'
Aug 19,2019
0 people found
this helpful
I've had a fantastic experience using Clouds Property Management. They offer a fast, thorough and efficient service. Mark has gone above and beyond to help and stays in constant communication about prospective tenants which is invaluable as I currently live abroad. I would highly recommend ...
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By: Mark McLeod
Aug 19, 2019
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Thanks Alisa! ...

“I recently rented a property from Clouds, my ......”

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Aug 16,2019
Minithumbup
Ben
By: 'Ruth Coughlan'
Aug 16,2019
0 people found
this helpful
I recently rented a property from Clouds, my first time renting through a property management company and I can't praise them enough. They have made the whole process as stress free as possible. Ben in particular has been so helpful and attentive every step of ...
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“Ben at Clouds property management made rentin......”

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Aug 10,2019
Minithumbup
Ben
By: 'Megan McGeehan'
Aug 10,2019
0 people found
this helpful
Ben at Clouds property management made renting a property in Edinburgh a very easy and efficient process. He responds to any queries very quickly and is always willing to help in any way he can. Would highly recommend to anyone looking to rent in the ...
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By: Jonny Mcavoy
Aug 13, 2019
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Thanks Megan, glad you were happy! ...

“Ben at Clouds...”

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Aug 10,2019
Minithumbup
Ben
By: 'Ellie Rothon'
Aug 10,2019
0 people found
this helpful
Ben at Clouds has been an absolute pleasure to work with. We came to Edinburgh from South Africa looking for a flat to rent. He assisted us in getting into a beautiful flat as soon as possible. He went above and beyond in assisting us, ...
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By: Jonny Mcavoy
Aug 13, 2019
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Thanks Ellie, we always try to go above and beyond! ...

“Ben was so helpful throughout the enter and e......”

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Aug 10,2019
Minithumbup
Ben
By: 'Georgia Cunningham'
Aug 10,2019
0 people found
this helpful
Ben was so helpful throughout the enter and exit process - thanks Ben :) any small issue we had with the flat Ben was quick to respond and sort it for us...
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By: Jonny Mcavoy
Aug 13, 2019
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Thanks Georgia, glad we could help! ...

“Highly recommended...”

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Aug 09,2019
Minithumbup
Ben
By: 'Emma Frost'
Aug 09,2019
0 people found
this helpful
Clouds were friendly and approachable throughout our tenancy and responded promptly to any issues that arose. The property was beautifully maintained and was meticulously clean when we moved in. I highly recommend their services....
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By: Jonny Mcavoy
Aug 13, 2019
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Thank you Emma, very kind of you! ...

“We are delighted with Clouds.After previous ......”

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Aug 08,2019
Minithumbup
Ben
By: 'Karen Anderson'
Aug 08,2019
0 people found
this helpful
We are delighted with Clouds. After previous experiences with other agents in Edinburgh renting for a university residence, Clouds are gold standard. Personal service, with the same person throughout is such a breath of fresh air compared to other agents. Everything was taken care of ...
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“Ben Clark at Clouds was extremely helpful and......”

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Aug 08,2019
Minithumbup
Ben
By: 'Rachel Moynihan'
Aug 08,2019
0 people found
this helpful
Ben Clark at Clouds was extremely helpful and efficient finding a flat matching my criteria and arranging my tenancy; he always responds very quickly to any queries. The staff at Clouds are always very friendly and organised. I would definitely recommend Clouds to other prospective ...
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“Straight forward...”

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Aug 05,2019
Minithumbup
Ben
By: 'Alex Mann'
Aug 05,2019
0 people found
this helpful
Straight forward application process. Check in was easy and hassle free. Deposit was processed within a week of checking out. Any issues with property were quickly resolved during the tenancy....
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“Good range of prime location serviced propert......”

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Jul 29,2019
Minithumbup
Mark
By: 'Christopher Milne'
Jul 29,2019
0 people found
this helpful
Good range of prime location serviced properties throughout Edinburgh for corporate letting. Our business has benefitted greatly, from both a convenience and financial point of view, from the flexibility and professional support shown by Clouds as we maintain a property in Edinburgh to house our ...
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By: Mark McLeod
Jul 29, 2019
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Thanks Chris. Good to work with you! ...

“Clouds Property Management have been fantasti......”

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Jul 21,2019
Minithumbup
Ben
By: 'Eilidh Macdonald'
Jul 21,2019
0 people found
this helpful
Clouds Property Management have been fantastic to work with while renting a flat in Edinburgh. As a student I want things to be as simple as possible and Clouds most definitely made things easy and straight forward to do. Having Ben Clark as my main ...
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“I had an exceptional experience with Cloud Pr......”

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Jun 26,2019
Minithumbup
Ben
By: 'James Wood'
Jun 26,2019
0 people found
this helpful
I had an exceptional experience with Cloud Property Management when I moved to Edinburgh. I was in contact with Ben who was extremely helpful and accommodating in such short notice. Having specified the type of flat I was after, Ben was able to offer viewings ...
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“Excellent Service...”

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Jun 26,2019
Minithumbup
By: 'Emily Pirie'
Jun 26,2019
0 people found
this helpful
Clouds have provided us with an excellent service, keeping in constant contact from the initial viewing of the property right through to our move in date and beyond. Nicola has answered all of our questions quickly and in great detail. I am very satisfied with ...
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“Highly recommend as tenant.Clouds are very p......”

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Jun 26,2019
Minithumbup
Ben
By: 'Andreea Dumitrascu'
Jun 26,2019
0 people found
this helpful
Highly recommend as tenant. Clouds are very professional and hands on. Ben has looked after us extremely well, always being there for any questions we had and making the process very smooth....
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“I rented my flat through Clouds and have been......”

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Jun 25,2019
Minithumbup
Ben
By: 'Carl J Schmidt'
Jun 25,2019
0 people found
this helpful
I rented my flat through Clouds and have been very happy with my interactions with Ben. As an American, some of the things that differ between renting in U.S. and Scotland were a bit confusing. This is when Ben came through: he continued to ...
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“Very Thorough And Resourceful...”

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Jun 24,2019
Minithumbup
By: 'Nick Spence'
Jun 24,2019
0 people found
this helpful
I have been with Clouds for almost 10 years now they have given me no reason to consider moving. With an acute knowledge of the market, they are very good at understanding the Landlord's requirements and very thorough and resourceful in managing the property. Highly recommended!...
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“Excellent...”

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Jun 17,2019
Minithumbup
By: 'The Duncans'
Jun 17,2019
0 people found
this helpful
Nicola was professional and thorough. She advised us on how best to present the property for the rental market and found tenants remarkably quickly. We couldn't have had a better service....
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Comment on agent fees
Fees seemed fair.
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“Highly recommend...”

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Jun 13,2019
Minithumbup
Mark
By: 'Holly'
Jun 13,2019
0 people found
this helpful
Fantastic team! Be sure to only gain the best customer service... No matter what the situation the staff are hands on deck to help in anyway. *****...
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By: Mark McLeod
Jun 13, 2019
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Thank you Holly! ...

“Our company has used Clouds for the rental of three of our properties and we have been very happy with the service provided by Ben and the team....”

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Jun 12,2019
Minithumbup
Mark
Ben
By: 'One Twelve Twenty Six Ltd'
Jun 12,2019
0 people found
this helpful
Our company has used both Mark and Ben to advise and lease our rental portfolio. We have been delighted with the excellent customer service provided by Clouds and will continue to use them as our property management team going forward....
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“Very professional service...”

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Jun 05,2019
Minithumbup
Ben
By: 'Caroline Wood'
Jun 05,2019
0 people found
this helpful
Ben was fantastic at arranging the rental. This was a last minute and urgent rental for our son and Ben provided such a great service in arranging a property and making sure that it met our needs. We are delighted with the service and would ...
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“Complete Peace of Mind...”

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Jun 05,2019
Minithumbup
Gavin
Mark
By: 'Alan Greene'
Jun 05,2019
0 people found
this helpful
I´ve had my property in the hands of Clouds for almost 5 years and I can tell you as an owner, they are a sheer delight to work with. I sleep very well! The team are responsive, proactive, have a can-do attitude and nothing is ...
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Comment on agent fees
In line with the industry norm for
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“Excellent service...”

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Jun 05,2019
Minithumbup
Blair
By: 'Nadine'
Jun 05,2019
0 people found
this helpful
We really could only highly recommend Clouds. Fantastic service around searching a flat, getting the lease and also afterservice. It was a pleasure to work with you...
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Comment on agent fees
Good
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“Excellent communications and efficiency...”

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Jun 04,2019
Minithumbup
By: 'A . Hamdallah'
Jun 04,2019
0 people found
this helpful
Almost a year on now and still very happy in my apartment which is managed by clouds properties. Amazing staff and very pleasant to deal with in particular Ms Nicola Robertson. Very polite and helpful. Specially at the beginning of the lease, she made the ...
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“Efficient organisation...”

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May 30,2019
Minithumbup
Jonny
By: 'NMD'
May 30,2019
0 people found
this helpful
Was looking to rent a property quite urgently after the sale of my own property, very smooth application process managed in an efficient and structured manner. Excellent communications, quick response to any queries, kept fully informed on all aspects of the property's management....
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N/A
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“Superb Letting Experience...”

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May 29,2019
Minithumbup
Mark
By: 'Adam Etinson'
May 29,2019
0 people found
this helpful
Clouds is a breath of fresh air in the overpopulated (and often exasperating) world of Edinburgh letting agencies. They helped me find the perfect flat in the perfect neighbourhood, and have been nothing short of wonderful to work with. Highly recommended!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

info@clouds.co.uk

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

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