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Cloud9 Aspirational Property Management
1/5, 2 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No description for branch.
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Scan MeCloud9 Aspirational Property Management
The Old Chapel, 14 Fairview Drive, BS6 6PH
Certified Customer Experience Report Summary
Report generated on (13 November 2025 @ 18:10:48)
1
★☆☆☆☆
Rated 1 out of 5 based on 2 reviews
- 0%Customer satisfaction
0
Recommend
0
Disapprove
Customer Experience Awards Won
Recent Customer Reviews From Clients Of This Agent
Displaying 2 of 2 total reviews
Unhappy tenant on 28th Sep 2023
★☆☆☆☆1 Star Review
Unfortunately samara who runs this company seems to not care for sticking to the regulations nor for being fair and reasonable. Not sure if it’s greed or she doesn’t want the bother, but my daughter rented a house through Cloud9 and when they moved in she discovered a serious gas leak even though a gas safety check had apparently just been completed. The gas supply was totally isolated because it was so dangerous and they had no gas (so no heating, cooking or hot water) for 5 days. Samara’s view was that was tough luck and we were expected to pay the full rent even though the landlord obligations were not being met. Terrible treatment from start to finish and way too many bad things to list in this review but in the end I had to go to the ombudsman who found in my favour.
Services:N/A
Recommend:No
#1
A on 13th Oct 2021
★☆☆☆☆1 Star Review
If it was possible to leave no stars I would.
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of signing back in May (I've been trying to find an outlet to make reports about this agency), however certain questions kept being deflected as to the nature of the agreement, & after seeking advice from the charity Shelter & a lawyer friend it turned out the agreement was a sham. Cloud 9 whilst returning my deposit have failed to address the matter or the how they came to be involved in something illegal. That is bad enough, if it weren't that I'm dealing with health issues which I made them aware of in order to make the process less painful. Throughout the process it became clear there was no respect for my health difficulties which became significantly worse as a result. In conclusion, Cloud 9 were prepared to act illegally & support the landlords breaking the law,whilst placing a vulnerable person in a position where they have no rights, so willing to exploit their vulnerability for financial gain & to save face. Advertising a live in rental property on a platform for live in rentals (ie AST assured shorthold tenancy) except the contract agreement is classes the property as commercial lease. Advertising & renting out a live in property under a commercial lease is illegal.
Here is the advert link, Samara's name (business owner of cloud 9 can be found under the contact)
https://www.spareroom.co.uk/flatshare/avon/pensford/14737729
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of signing back in May (I've been trying to find an outlet to make reports about this agency), however certain questions kept being deflected as to the nature of the agreement, & after seeking advice from the charity Shelter & a lawyer friend it turned out the agreement was a sham. Cloud 9 whilst returning my deposit have failed to address the matter or the how they came to be involved in something illegal. That is bad enough, if it weren't that I'm dealing with health issues which I made them aware of in order to make the process less painful. Throughout the process it became clear there was no respect for my health difficulties which became significantly worse as a result. In conclusion, Cloud 9 were prepared to act illegally & support the landlords breaking the law,whilst placing a vulnerable person in a position where they have no rights, so willing to exploit their vulnerability for financial gain & to save face. Advertising a live in rental property on a platform for live in rentals (ie AST assured shorthold tenancy) except the contract agreement is classes the property as commercial lease. Advertising & renting out a live in property under a commercial lease is illegal.
Here is the advert link, Samara's name (business owner of cloud 9 can be found under the contact)
https://www.spareroom.co.uk/flatshare/avon/pensford/14737729
Services:N/A
Recommend:No
#2
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Latest Reviews
Unhappy tenant
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £700 | £795 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Cloud9 Aspirational Property Management
The Old Chapel, 14 Fairview Drive, Bristol, City of Bristol
BS6 6PH
0117 942 3007
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 05:30
- 09:00 - 05:30
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Appalling treatment of a ...
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1 Star Review
By : 'Unhappy'
Branch : Bristol, The Old Chapel, 14 Fairview Drive
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : BS5
28 Sept 2023
People found this helpful0
Unfortunately samara who runs this company seems to not care for sticking to the regulations nor for being fair and reasonable. Not sure if it’s greed or she doesn’t want the bother, but my daughter rented a house through Cloud9 and when they moved in she discovered a serious ... Read Full Review
Comments (0)
Was this helpful?:
Unhappy tenant said about Cloud9 Aspirational Property Management
Services : Letting( As a Tenant )Date: 28th Sep 2023
Unfortunately samara who runs this company seems to not care for sticking to the regulations nor for being fair and reasonable. Not sure if it’s greed or she doesn’t want the bother, but my daughter rented a house through Cloud9 and when they moved in she discovered a serious gas leak even though a gas safety check had apparently just been completed. The gas supply was totally isolated because it was so dangerous and they had no gas (so no heating, cooking or hot water) for 5 days. Samara’s view was that was tough luck and we were expected to pay the full rent even though the landlord obligations were not being met. Terrible treatment from start to finish and way too many bad things to list in this review but in the end I had to go to the ombudsman who found in my favour.
The UK's Largest Customer Review Website for the Property Industry
If it was possible to leave ...
Share On :
1 Star Review
By : 'A'
Branch : Bristol, The Old Chapel, 14 Fairview Drive
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BS39
14 Oct 2021
People found this helpful0
If it was possible to leave no stars I would. I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council. I was looking for a property & things had got to the stage of signing back in May (I've ... Read Full Review
Comments on Agent Fees
I was refunded the fees as the contract agreement was illegal, though the Cloud 9 refused to comment & has cut off contact despite my following the recommended steps by the property ombudsman in addressing complaint. No procedure was supplied though I asked & I'm still waiting a response having sent evidence to Cloud ( & asking them to respond & address the issue.
Comments (0)If it was possible to leave no stars I would.
Was this helpful?:
A said about Cloud9 Aspirational Property Management
Services : Letting( As a Tenant )Date: 13th Oct 2021
If it was possible to leave no stars I would.
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of signing back in May (I've been trying to find an outlet to make reports about this agency), however certain questions kept being deflected as to the nature of the agreement, & after seeking advice from the charity Shelter & a lawyer friend it turned out the agreement was a sham. Cloud 9 whilst returning my deposit have failed to address the matter or the how they came to be involved in something illegal. That is bad enough, if it weren't that I'm dealing with health issues which I made them aware of in order to make the process less painful. Throughout the process it became clear there was no respect for my health difficulties which became significantly worse as a result. In conclusion, Cloud 9 were prepared to act illegally & support the landlords breaking the law,whilst placing a vulnerable person in a position where they have no rights, so willing to exploit their vulnerability for financial gain & to save face. Advertising a live in rental property on a platform for live in rentals (ie AST assured shorthold tenancy) except the contract agreement is classes the property as commercial lease. Advertising & renting out a live in property under a commercial lease is illegal.
Here is the advert link, Samara's name (business owner of cloud 9 can be found under the contact)
https://www.spareroom.co.uk/flatshare/avon/pensford/14737729
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Complaints Procedure
No procedure set.
Last updated at 6/13/2019, 8:28:52 AM by allAgents
