Unfortunately samara who runs this company seems to not care for sticking to the regulations nor for being fair and reasonable. Not sure if it’s greed or she doesn’t want the bother, but my daughter rented a house through Cloud9 and when they moved in she discovered a serious gas leak even though a gas safety check had apparently just been completed. The gas supply was totally isolated because it was so dangerous and they had no gas (so no heating, cooking or hot water) for 5 days. Samara’s view was that was tough luck and we were expected to pay the full rent even though the landlord obligations were not being met. Terrible treatment from start to finish and way too many bad things to list in this review but in the end I had to go to the ombudsman who found in my favour.

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• Experience: Would you recommend ? : No

If it was possible to leave no stars I would.
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of signing back in May (I've been trying to find an outlet to make reports about this agency), however certain questions kept being deflected as to the nature of the agreement, & after seeking advice from the charity Shelter & a lawyer friend it turned out the agreement was a sham. Cloud 9 whilst returning my deposit have failed to address the matter or the how they came to be involved in something illegal. That is bad enough, if it weren't that I'm dealing with health issues which I made them aware of in order to make the process less painful. Throughout the process it became clear there was no respect for my health difficulties which became significantly worse as a result. In conclusion, Cloud 9 were prepared to act illegally & support the landlords breaking the law,whilst placing a vulnerable person in a position where they have no rights, so willing to exploit their vulnerability for financial gain & to save face. Advertising a live in rental property on a platform for live in rentals (ie AST assured shorthold tenancy) except the contract agreement is classes the property as commercial lease. Advertising & renting out a live in property under a commercial lease is illegal.
Here is the advert link, Samara's name (business owner of cloud 9 can be found under the contact)
https://www.spareroom.co.uk/flatshare/avon/pensford/14737729

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• Experience: Would you recommend ? : No