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    Clive Austerberry
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    john garside
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    laura evans
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Jun 25,2015
Minithumbdown
By:
Jun 25,2015
2 people found
this helpful
I have had Austerberrys as my letting agents for 18 months now( Fully managed). I had no problems till my tenant decided to up sticks & leave on 12th January 2015. The tenant left me quite a bit of mess considering she had only lived there 12 months & the property was completely refurbed when she moved in. John Garside very quickly arranged for a contracter to put the house back in order which was good & submitted a claim on the tenants deposit. This is were things go very wrong we a...
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Dec 16,2014
Minithumbdown
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Dec 16,2014
1 people found
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What a terrible experience. Arranged a viewing having travelled I all the way from Crawley (200 + miles) to be told I had arrived at the wrong time. There was no call to say I was late at their stated viewing time, although they had my number. Worst still was the sales agent, Nathan who could not have sounded less bothered when telling me that no one could help. I buy a number of properties in the area (small landlord) and I have to admit this was a cheap property - maybe they care more if th...
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Feb 21,2014
Minithumbdown
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Feb 21,2014
2 people found
this helpful
Clive Austerberry is a complete player, feeding you unrealistic prices to get the instruction and then bullying you into decreasing the price by a quarter. You are so long into the process by this point that you feel you have to stay with them as its too late to start over. They have no marketing skills and do not turn enquiries into viewing. Clive is a very charming man until you refuse to go along with his suggestions then he becomes nasty. Avoid at all costs, go with another agent who may...
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Jun 03,2013
Minithumbdown
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Jun 03,2013
4 people found
this helpful
I was appalled by the service , from your staff at the Langton office ,i booked an appointment to view the property at 10 am and went to the property as arranged and waited in the cold for 30 minutes , having had the morning off work . I then went to the Longton office to be told they did nt know what property I wanted to view, but the member of staff doing viewings had taken the keys and they would not be able to show me the property .( I was somewhat surprised to find they we\'re unclear as ...
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Dec 06,2011
Minithumbdown
By:
Dec 06,2011
2 people found
this helpful
The property I was renting had been managed by the Landlord directly, but they turned management over to Austerberry while I was living there. Austerberry carried out property inspections quarterly instead of annually (as the landlord had done), and when I questioned why they were so frequent, I was told that that inspections being quarterly was in the tenancy agreement. It wasn't, and when I told them so, I was told they'd bring a new tenancy agreement for me to sign, and they made a point o...
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Office 1
4 Edensor Road, Longton, Stoke on Trent ST3 2NU
(4)
Office 2
455 Hartshill Road, Stoke on Trent ST4 6AA
(1)

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