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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.3/5, 19 Reviews
63% Recommended
Cleaver Property Management
Keepers Cottage, Bearwood Road, Wokingham, Berkshire
RG41 4SJ
08448014993
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 1 | 5 | 2 | 0 | 0 | 0 | 0 | 2 | 4 |
Cleaver Property Lettings – Complaints Procedure Cleaver Property Lettings is a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our Residential Lettings and Property Management customers. In order to ensure that your interests are safeguarded, we have put in place a complaints procedure, which we will follow in dealing with your complaint. Our aim is to handle any issues or concerns as quickly as possible, in order to achieve this we will, wherever we can, try and resolve your complaint at office level. Stage One - Lettings Manager All complaints should, in the first instance, be directed to the Lettings Manager (Helen Church). Complaints must be made in writing and will be acknowledged within three working days. They will endeavour to resolve your complaint immediately, and no later than five working days of the first notification. We also recommend you either call 0844 801 4993 or email to Helen@cleaverproperty.co.uk just to ensure your complaint has been received. Stage Two – Cleaver Property Lettings Director Should your complaint remain unresolved, then you can refer it on to the Director of Cleaver Property Lettings (Susan Cleaver and/or Martin Cleaver). We request that you send a written summary of your complaint to the Director within one month of receiving the Lettings Managers response. The Lettings Manager will provide you with the Directors full names and addresses. The Director will acknowledge your complaint within three working days of receipt of your letter and provide you with a written response within 15 working days. They will undertake a review of your complaint, including how it's been handled to date, which may include further investigations into the background of your concerns. Then within 15 days from receipt of your letter, he/she will set out in writing to you, his/her findings and recommendations as a "final view" on how he/she believes your complaint can be resolved. Stage 4 - The Property Ombudsman After you have received a response from the Director and if you are not satisfied with his proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Director's final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 4/14/2015, 3:55:54 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Karan
By : 'Peter'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : UB8
Awful mismanagement of our building. Do not even respond to complaints or ... Read Full Review
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By : 'Disgruntled'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : RG40
Most defensive, unhelpful and unprofessional outfit I have ever had the misfortune to deal ... Read Full Review
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By : 'D.'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Property Management
Would you recommend ? : No
Postcode : RG1
This company is utterly useless and should not exist if the market was functioning properly. They were supposed to manage our block of flats, but they pretty much do nothing except contracting an accountant to file the accounts every year. I cannot find a single positive comment to make, they ... Read Full Review
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Cleaver
By : 'Peter'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : UB8
Awful company. Charges doubled, neglected block, never return calls. I am getting the tenants together to replace them as our management ... Read Full Review
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By : 'ohareview'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : OX1
It was quite painful living under Cleaver Property Management. They didn't help out much and shunned a lot of responsibility. I felt intimidated by their use of force when they did act, yet most of the time requests went unanswered. Four registered thefts happened under their purview and they ... Read Full Review
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By : 'Kat'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG6
This agency was managing the house I was renting and for two years they were pretty useless. When having issues with the house they would just drag things and take ages to resolve them (we had a hole in the kitchen ceiling for almost a year). Two months before the end of our contract, we got ... Read Full Review
By : Mark
11 Jul 2020Cleaver Property management really should be called Cleaver property MIS-management as they actually do anything. Examples, a leak coming from another flat into a neighbours flat. No action taken...
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By : 'robin'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Property Management
Would you recommend ? : No
Postcode : RG12
These people are gangsters they wrote to me stating that they now manage my property and I owe them hundreds of pounds !!!! and are without consultation putting all fees up,be ... Read Full Review
bad
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Helen
By : 'Linda'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL1
As a first time landlady it was really good to have someone like Helen who could point me in the right direction and steer me through the process of finding a suitable tenant for my property. She was at pains all the way through to ensure that I got the right tenant - ensuring that the person ... Read Full Review
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Helen
By : 'Linda'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL1
This was my first venture into property lettings and Helen was fantastic at giving me great advice and looking after all my needs. She kept me update throughout the whole process and was at pains to find the right tenant for my property. I not only have a fantastic tenant in place and but have ... Read Full Review
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Helen
By : 'Johnson'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG24
Great to deal with, not intrusive but always keen to help in case of any issues. Very friendly and helpful, never had to wait any length of time for a reply at all. Would recommend to anyone looking for a ... Read Full Review
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Helen
By : 'Sue'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG12
I have recently asked Helen from Cleaver Management Lettings, to fully manage the one bedroomed flat I own in Bracknell as I was very unhappy with my previous management agent Romans. I am extremely happy with the service Helen has provided so far and would highly recommend her. She has provided ... Read Full Review
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Helen
By : 'E.B.'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG30
I have been dealing with Ms. Church exclusively while staying at the property. From the very start I was pleasantly surprised by how helpful she was both in advising on any issues I had related to the flat, and in resolving any problems – be it with heating, mold, or any ad hoc small fixes. ... Read Full Review
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Helen
By : 'Ryan'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG30
Excellent communication from the beginning and a very professional approach. I found the whole letting process was taken care with ease without me having to do much work at all. I was unsure how the deposit scheme worked but Helen from Cleaver was only to happy to explain the process. I would ... Read Full Review
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Cleaver
Helen
By : 'Andrew'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG1
There could be a selfish reluctance to recommend someone who like Helen offers as service that by far exceeds any other agent I have encountered as a Landlord for some 20 years now. Helen is proactive, concise and faultless in all areas including communication, where so many other fail. Please DO ... Read Full Review
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Helen
By : 'sam'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG12
my wife and myself have found Helen Church to be absolutely fantistic at managing all aspects of the property we are in and with excellent communication .we would highly recommend ... Read Full Review
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By : 'Jamie'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL4
Professional from beggining to end. Put my cornerns and requirements before anybody else. Explained every part of the letting process in terms I understood. Didn't push me until I was ready to go onto next level. Contactable night and day ... Read Full Review
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Helen
By : 'Mike'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Helen was very useful and helpful in aiding me and my fiancée recover our security deposit from a near unaccountable and unscrupulous landlady. We appreciate the effort Helen put in for us, and we thanks her for this, a friendly and courteous ... Read Full Review
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By : 'LimesParkResident'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Property Management
Would you recommend ? : No
After at least 3 years of incompetence this is a letter sent to all residents in properties managed by Cleaver Property Management at Limes Park in Basingstoke this week: Dear Resident. I regret that I am unable to attend this evenings meeting as I am away in France. It has now become evident that ... Read Full Review
Cleaver have been truly horrific in every respect from general maintenance to running the developments management company.Nearly everything they have done they would have to do differently. To this day they keep on misleading us, this letter was given out at a meeting that we as residents had to organise, they said this letter had been sent in the post to all residents, 4 days later and none of us have recieved it in the post.
By : CHCPL
24 May 2012Whilst I cannot comment on the disappointed resident, I would like to clarify this is not against the Letting side of the...
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By : 'Concorded'
Branch : Wokingham, Keepers Cottage, Bearwood Road
Services : Property Management
Would you recommend ? : Yes
[[EDIT ORIGINAL START]] All agents..... Please amend rating to five 5 stars due to bug. Thank you Review..... Overall excellent service, very proactive sorting out problems before they happen. Friendly easy going and very helpful staff, will continue to use. Thanks for all your continued hard ... Read Full Review