We offer a full lettings package ranging from tenant find to full management, however, what we can also offer are a range of services outside of the letting process. We can compile an inventory for you, attend a check out or a check in, we can reference your tenants, we could draw up your paperwork for your new tenants. Whatever your requirements we can cater
As a first time landlady it was really good to have someone like Helen who could point me in the right direction and steer me through the process of finding a suitable tenant for my property. She was at pains all the way through to ensure that I got the right tenant - ensuring that the person chosen would fit in with the neighbouring community. The result is I have a dream tenant who is likely to stay long term. I am grateful to Helen for all her help and will be in touch when I buy my next p... read full review
This was my first venture into property lettings and Helen was fantastic at giving me great advice and looking after all my needs. She kept me update throughout the whole process and was at pains to find the right tenant for my property. I not only have a fantastic tenant in place and but have the confidence to buy another buy to let.... read full review
Great to deal with, not intrusive but always keen to help in case of any issues. Very friendly and helpful, never had to wait any length of time for a reply at all. Would recommend to anyone looking for a place.... read full review
I have recently asked Helen from Cleaver Management Lettings, to fully manage the one bedroomed flat I own in Bracknell as I was very unhappy with my previous management agent Romans. I am extremely happy with the service Helen has provided so far and would highly recommend her. She has provided excellent management services to me as a Landlady. Helen constantly keeps me up to date on every aspect with my flat, ranging from obtaining quotes for work to be done, through to fully managing the re-... read full review
I have been dealing with Ms. Church exclusively while staying at the property. From the very start I was pleasantly surprised by how helpful she was both in advising on any issues I had related to the flat, and in resolving any problems ¢â‚¬â€œ be it with heating, mold, or any ad hoc small fixes. Helen is very accessible and responds to an inquiry often within just a few of minutes (I was very impressed by that, as with my last agency ¢â‚¬â€œ Eurolink, I often had to wait for d... read full review
Excellent communication from the beginning and a very professional approach. I found the whole letting process was taken care with ease without me having to do much work at all. I was unsure how the deposit scheme worked but Helen from Cleaver was only to happy to explain the process. I would recommend the service to anyone.... read full review
There could be a selfish reluctance to recommend someone who like Helen offers as service that by far exceeds any other agent I have encountered as a Landlord for some 20 years now. Helen is proactive, concise and faultless in all areas including communication, where so many other fail.
Please DO NOT use Helen, she is too good to be shared with other Landlords and at times feels more like my own property pa than an independent agent.
With her wealth of experience, I can only see Helen and Cle... read full review
my wife and myself have found Helen Church to be absolutely fantistic at managing all aspects of the property we are in and with excellent communication .we would highly recommend her.... read full review
Professional from beggining to end.
Put my cornerns and requirements before anybody else.
Explained every part of the letting process in terms I understood.
Didn\'t push me until I was ready to go onto next level.
Contactable night and day -... read full review
After at least 3 years of incompetence this is a letter sent to all residents in properties managed by Cleaver Property Management at Limes Park in Basingstoke this week: Dear Resident. I regret that I am unable to attend this evenings meeting as I am away in France. It has now become evident that there are a number of issues that residents wish to raise including the budget preparation, management and maintenance expenditure. Mark will deal with as many points that he can within the meeting its... read full review
What agent could do to change your mind?
Cleaver have been truly horrific in every respect from general maintenance to running the developments management company.Nearly everything they have done they would have to do differently. To this day they keep on misleading us, this letter was given out at a meeting that we as residents had to organise, they said this letter had been sent in the post to all residents, 4 days later and none of us have recieved it in the post.
Overall excellent service, very proactive sorting out problems before they happen. Friendly easy going and very helpful staff, will continue to use. Thanks for all your continued hard work !... read full review
Single Occupant - Â£150.00
Couple/2 Sharers - Â£150.00
3 People - Â£200.00
Then Â£50 each person therefafter
Landlord let only - £500 fixed fee
Rent Collection - 10% reduced for multiple properties
Fuly Managed - 12% reduced for multiple properties
Tenancy renewal Â£50.00
Last updated at 10:25 AM 14/04/2015 by Helen Church
Cleaver Property Lettings â Complaints Procedure
Cleaver Property Lettings is a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our Residential Lettings and Property Management customers. In order to ensure that your interests are safeguarded, we have put in place a complaints procedure, which we will follow in dealing with your complaint. Our aim is to handle any issues or concerns as quickly as possible, in order to achieve this we will, wherever we can, try and resolve your complaint at office level.
Stage One - Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager (Helen Church). Complaints must be made in writing and will be acknowledged within three working days. They will endeavour to resolve your complaint immediately, and no later than five working days of the first notification. We also recommend you either call 0844 801 4993 or email to Helen@cleaverproperty.co.uk just to ensure your complaint has been received.
Stage Two â Cleaver Property Lettings Director
Should your complaint remain unresolved, then you can refer it on to the Director of Cleaver Property Lettings (Susan Cleaver and/or Martin Cleaver). We request that you send a written summary of your complaint to the Director within one month of receiving the Lettings Managers response. The Lettings Manager will provide you with the Directors full names and addresses. The Director will acknowledge your complaint within three working days of receipt of your letter and provide you with a written response within 15 working days.
They will undertake a review of your complaint, including how it's been handled to date, which may include further investigations into the background of your concerns. Then within 15 days from receipt of your letter, he/she will set out in writing to you, his/her findings and recommendations as a "final view" on how he/she believes your complaint can be resolved.
Stage 4 - The Property Ombudsman
After you have received a response from the Director and if you are not satisfied with his proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Director's final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 10:25 AM 14/04/2015 by Helen Church