CityZEN Property Group, are an independent business serving the whole of London. Established for 15 years and located in the heart of Whitechapel in East London we offer a range of services for home owners, prospective buyers, landlords and tenants coming into the property market.
CityZen Estate Agents Ltd

Unit 4 The Chronos Building, 9-25 Mile End Road
London
Greater London
E1 4TP
02077901818



Properties for Sale
Properties to Rent

Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £199,995 £720,000
Lettings 100% 85% £931 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 83 26 8 0 8 1 1 4

Areas covered
  • E1
  • E9
  • E15
  • E2
  • E14
  • E3
  • E5
  • E8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
UKALA Property Redress Scheme

“Cory was professional yet resinated warmth so rarely seem in ......”

Share on :
Jan 20,2016
Minithumbup
By: 'Justin'
Jan 20,2016
0 people found
this helpful
Cory was professional yet resinated warmth so rarely seem in real estate agents in London. As my wife and I are new parents we had a set of criteria that was essential to meet to make a happy home for our son, Cory took this ...
read full review
Comment on agent fees
The fees are not cheap, but they are worth every penny as you wont need to go back and forth in finding what you are looking for.
Was this helpful? Yes

“An excellent experience with Cory. Very helpful and courteous, Cory ......”

Share on :
Jan 18,2016
Minithumbup
By: 'Glen'
Jan 18,2016
0 people found
this helpful
An excellent experience with Cory. Very helpful and courteous, Cory made the entire process of renting as painless as possible. Communication was prompt and precise and nothing was too much of a hassle for him....
read full review
Was this helpful? Yes

“We were the buyer of a property being marketed by ......”

Share on :
Jan 12,2016
Minithumbup
By: 'SC'
Jan 12,2016
0 people found
this helpful
We were the buyer of a property being marketed by CityZen and found Simon and his colleagues to be very helpful, with regular good communication, easy to work with, efficient, knowledgeable and friendly....
read full review
Comment on agent fees
not applicable and we were purchasing
Was this helpful? Yes

“My partner and I feel very lucky that we came ......”

Share on :
Jan 08,2016
Minithumbup
By: 'Dimitrios'
Jan 08,2016
0 people found
this helpful
My partner and I feel very lucky that we came across Cory at Cityzen. Not only he was able to match us with a property that was perfect to our preferences but also provided us with excellent customer service. He was very welcoming even with ...
read full review
Was this helpful? Yes

“Very helpful and transparent with their work. Cory is a ......”

Share on :
Jan 04,2016
Minithumbup
By: 'Mrs. Delgado'
Jan 04,2016
0 people found
this helpful
Very helpful and transparent with their work. Cory is a very good agent with excellent customer service. He was able to know our needs when it comes to the flat we were looking for. No hassles during the application process. Minor errors with documentation but ...
read full review
Comment on agent fees
Transparent with their fees. Bit expensive but understandable or expected as it is in Zone 2
Was this helpful? Yes

“Excellent service, great interpersonal skills, went beyond usual level of ......”

Share on :
Nov 26,2015
Minithumbup
By: 'Naveed Ali'
Nov 26,2015
0 people found
this helpful
Excellent service, great interpersonal skills, went beyond usual level of service. Credit to the agency. Highly recommend him and the agency...
read full review
Was this helpful? Yes

“I would like to say how helpful and knowledgeable Cory ......”

Share on :
Nov 09,2015
Minithumbup
By: 'Moshiur'
Nov 09,2015
0 people found
this helpful
I would like to say how helpful and knowledgeable Cory was with the entire process. He made me feel at ease and with constant updates with the process and where it was. Cory takes extra time even out of office hours to respond to emails ...
read full review
Comment on agent fees
I personally feel the agent fees are a little to high compared to the rest of the surrounding areas.
Was this helpful? Yes

“The whole process went quite smoothly because of CityZen good ......”

Share on :
Nov 04,2015
Minithumbup
By: 'Anna'
Nov 04,2015
0 people found
this helpful
The whole process went quite smoothly because of CityZen good management. They took into account all of our requests and promptly answered all of our questions. Corey has been excellent in dealing with all of our concerns and queries. He even arranged a breach clause ...
read full review
Was this helpful? Yes

“This is undoubtedly one of the best estate agent experiences ......”

Share on :
Nov 02,2015
Minithumbup
By: 'Rebecca'
Nov 02,2015
0 people found
this helpful
This is undoubtedly one of the best estate agent experiences I have ever had. Cory was so helpful and professional from the word go and great with keeping in contact. He was the right level of friendly to professional and was always happy to reply ...
read full review
Was this helpful? Yes

“I met with Corey Gaskin. He provided a truly excellent ......”

Share on :
Oct 20,2015
Minithumbup
By: 'Mr Rust'
Oct 20,2015
0 people found
this helpful
I met with Corey Gaskin. He provided a truly excellent service. Not only did he match up ideal matches from my search criteria, but his knowledge of the local area and the building I have chosen to move in to was outstanding. I would certainly ...
read full review
Was this helpful? Yes

“Excellent service. Citizen represented very well the seller and provided ......”

Share on :
Sep 27,2015
Minithumbup
By: 'Dimitri'
Sep 27,2015
1 people found
this helpful
Excellent service. Citizen represented very well the seller and provided us with all the necessary information for the property during viewing. Both Simon and Warren have been very helpful during the process providing regular updates. We were extremely happy with the service and we would ...
read full review
Was this helpful? Yes

“Jo has been excellent in arranging viewings at short notice ......”

Share on :
Sep 25,2015
Minithumbup
By: 'Andy'
Sep 25,2015
0 people found
this helpful
Jo has been excellent in arranging viewings at short notice and also on a Saturday for a 2nd viewing. She came across as very genuine and had knowledge and insight on the apartments and the area. She was very upfront and honest in the bidding ...
read full review
Was this helpful? Yes

“Simon and Warren have been instrumental in me not just ......”

Share on :
Sep 16,2015
Minithumbup
By: 'MK'
Sep 16,2015
0 people found
this helpful
Simon and Warren have been instrumental in me not just selling my property, but also the administration support they have offered. They have kept me up to date, at all times about the buyer, even got in contact with solicitors on my behalf when i ...
read full review
Was this helpful? Yes

“Cityzen, Was very helpful in the whole sale process, they ......”

Share on :
Aug 04,2015
Minithumbup
By: 'SS123'
Aug 04,2015
0 people found
this helpful
Cityzen, Was very helpful in the whole sale process, they were able to deal with both parties successfully. They was always some available by phone or email. communication was really good. I would defiantly recommend this company....
read full review
Was this helpful? Yes

“Over the past few years, I have bought a property ......”

Share on :
Aug 01,2015
Minithumbup
By: 'M Wong'
Aug 01,2015
0 people found
this helpful
Over the past few years, I have bought a property from Cityzen, rented out a property through Cityzen and recently sold a property with Cityzen. I have never been disappointed with their efficient and positive service. When the timing is right I would ask them ...
read full review
Was this helpful? Yes

“I have never come across such unlawful, inconsistent, rude, untrustworthy, ......”

Share on :
Nov 21,2014
Minithumbdown
By: 'Anon'
Nov 21,2014
1 people found
this helpful
I have never come across such unlawful, inconsistent, rude, untrustworthy, unreliable members of a business. They conduct their business through perpetual justifications of breaches of contract and do not have any respect for the legalities of the tenancy agreements within which they operate. Do not ...
read full review
Was this helpful? Yes
By: Warren Black
Jul 24, 2015
View all comments (2)
Dear Anon So far we have invited you on several occasions to speak with us directly regards the comments you made on this site but still nothing! If any of the untrue comments you made in your review were true or justifiable I think we may have heard from you or your lawyers by now! Kind Regards Warren Black ...

“Avoid these idiots at all costs. Jo was as nice ......”

Share on :
Oct 13,2014
Minithumbdown
By: 'Jennifer Griffin'
Oct 13,2014
5 people found
this helpful
Avoid these idiots at all costs. Jo was as nice as pie when we signed up and promised the world, but that soon changed as soon as we'd signed on the dotted line. When we moved in we were told that we would have particular ...
read full review
Comment on agent fees
‚£100 check out fee and ‚£130 cleaning fees are totally unjust and quite frankly disgusting.
Was this helpful? Yes

“Fails to return calls or follow up on matters regarding ......”

Share on :
Sep 23,2014
Minithumbdown
By: 'E1'
Sep 23,2014
2 people found
this helpful
Fails to return calls or follow up on matters regarding repairs. On the few occasions I have been able to get hold of him, Scrivens is aggressive, rude and highly defensive. Knowingly represents landlords whose properties are in poor condition....
read full review
Was this helpful? Yes

“Initially dealt with Toby and then Jeremy. After much persistence, ......”

Share on :
Jun 19,2014
Minithumbdown
By: 'A'
Jun 19,2014
2 people found
this helpful
Initially dealt with Toby and then Jeremy. After much persistence, Jeremy authorised the return of an amount of my deposit which had been withheld and reimbursement for the costs of a repair that I had undertaken myself (to save them from having to call at ...
read full review
What agent could do to change your mind?
Behave civilly with tenants. Deal with repairs promptly and properly. Return the monies that were due to me.
Attached Filesnbsp;
Was this helpful? Yes

“it's the worst agent i have ever seen. i moved ......”

Share on :
Jul 03,2013
Minithumbdown
By: 'Souvick'
Jul 03,2013
5 people found
this helpful
it's the worst agent i have ever seen. i moved into the property 15 days ago and Joanna promised me the broken heating system would be fixed by next day. it's stil out of order. the sink in the bathroom has drainage problem (water locked for ...
read full review
What agent could do to change your mind?
i tried to contact them so many times. i have never seen such irresponsible and callous people in my life. these people can't be changed.
Attached Filesnbsp;
Was this helpful? Yes

“Excellent, always dealt with the few problems I had quickly ......”

Share on :
May 02,2013
Minithumbup
By: 'Carlos'
May 02,2013
4 people found
this helpful
Excellent, always dealt with the few problems I had quickly and efficiently, and where delays were inevitable communication was excellent. They helped organise cleaners for the end of my contract clean and my deposit was returned quickly as I was advised. Lee and Toby were ...
read full review
Was this helpful? Yes

“Genuinely helpful and professional agency. I didn\'t know Cityzen ......”

Share on :
May 02,2013
Minithumbup
By: 'Joe'
May 02,2013
2 people found
this helpful
Genuinely helpful and professional agency. I didn\'t know Cityzen were as well established as they are. Everyone was polite, friendly, and helpful - and very patient, as my demands were optimistic for my budget. Jo showed me a long list of properties and never ...
read full review
Was this helpful? Yes

“HOW I GOT MY MONEYBACK FROM CITYZEN Fought long and ......”

Share on :
May 01,2013
Minithumbdown
By: 'The Pits'
May 01,2013
5 people found
this helpful
HOW I GOT MY MONEYBACK FROM CITYZEN Fought long and hard with these guys over several months to get my deposit back. Threatened with legal action, all sorts of voicemails whilst at work and eventually got my money back when they incorrectly paid me £400 more ...
read full review
Was this helpful? Yes
By: jeremy
May 03, 2013
View all comments (1)
To correct the story - deposit is currently going through the adjudication process as required - we requested funds for the clean after the end of the tenancy - the tenant disputed, the disputed funds were sent to the deposit scheme with the balance of deposit sent immediately back to the tenant. the dispute is going through the correct legal procedure as set out under the terms of the deposit scheme - nothing unethical about that. What is unethical is that the tenant has been paid a sum of mon ...

“Our experience with City Zen has been fantastic for the ......”

Share on :
Apr 12,2013
Minithumbdown
By: 'Lond0ner'
Apr 12,2013
4 people found
this helpful
Our experience with City Zen has been fantastic for the entire time that we don't need to talk to them. They're very good at sitting there doing nothing and collecting our rent each month. The minute you need them to do something, they're horrendous. We've ...
read full review
What agent could do to change your mind?
Actually done their job. Not been rude. Followed their end of the contract by giving us 24 hours notice before people would just waltz into our flat. Also actually fixed things like boilers. Not got very abrupt the minute we suggested we wanted compensation for the fact we've been without water for 3 separate four day stints in the last 5 months, and often it runs out very quickly anyway - because the boiler is broken - and because it STILL isn't fixed - and because they don't treat us like clients, they treat us like an annoying job they need to sort out... possibly after they've gone for lunch or something. Horrendous company. No wonder estate agents have a bad reputation.
Attached Filesnbsp;
Was this helpful? Yes
By: Lond0ner
May 08, 2013
View all comments (2)
1. The flurry of spelling errors and grammatical mistakes in this response is completely reflective of the care and attention I'd expect from CityZen. 2. Saying that every time our boiler has broken you've sent someone round within 24 hours isn't true. You may have "reported it" within 24 hours (sent an email which has got lost in the plumbers inbox and not bothered chasing up) but I can guarantee on a number of occasions it's not been looked at within 24 hours. 3. Whilst "calling names" is a ...

“My previous experience of Lettings agents had definitely prejudiced me ......”

Share on :
Nov 24,2012
Minithumbup
By: 'Landlord A'
Nov 24,2012
1 people found
this helpful
My previous experience of Lettings agents had definitely prejudiced me somewhat. And so when Jo from Cityzen persisted in trying to convince me to allow her to let my flat for me, I was naturally very reluctant and even confused this persistence for the kind ...
read full review
Was this helpful? Yes

“I have been renting in London for the last 7/8 years ......”

Share on :
Jun 27,2012
Minithumbup
By: 'Damien O'Brien'
Jun 27,2012
1 people found
this helpful
I have been renting in London for the last 7/8 years and Cityzen are the best agent I have used - although not perfect they are better than anyone else I've used. The moving in process was very good, the flat we were renting needed a ...
read full review
Was this helpful? Yes

“Picked up my keys on Friday from Mr. Black and ......”

Share on :
Mar 12,2012
Minithumbup
By: 'CarlaH'
Mar 12,2012
1 people found
this helpful
Picked up my keys on Friday from Mr. Black and he's been helpful all along. I've used a few estates whilst moving around the UK with my job and some have been terrible but the people at Cityzen could not have been more considerate. I ...
read full review
Was this helpful? Yes

“My girlfriend and I just rented a flat through cityzen ......”

Share on :
Mar 09,2012
Minithumbup
By: 'bmoore'
Mar 09,2012
1 people found
this helpful
My girlfriend and I just rented a flat through cityzen and the guys there were great. We initially had a problem on the date we wanted to move in against the date the property was available, all my fault, but Warren at cityzen jumped through ...
read full review
Was this helpful? Yes

“Just let a 1 bed flat in Bethnal Green via Jo ......”

Share on :
Mar 02,2012
Minithumbup
By: 'JOOO'
Mar 02,2012
2 people found
this helpful
Just let a 1 bed flat in Bethnal Green via Jo at this company, she was very plesant and straight forward. Their management team inducted me in to the property and were also very keen to ensure I was happy and settled in my new home....
read full review
Was this helpful? Yes

“We have been renting a property managed by Cityzen. The ......”

Share on :
Feb 24,2012
Minithumbdown
By: 'kap'
Feb 24,2012
5 people found
this helpful
We have been renting a property managed by Cityzen. The landlord has instructed Cityzen to manage it and obviously has no clue how laid back Cityzen is about maintenance. Not only does Cityzen not get broken stuff repaired for months, their service (especially Lee Dickens) ...
read full review
What agent could do to change your mind?
- Be prompt with follow up - Be polite
Attached Filesnbsp;
Was this helpful? Yes
By: Manager CityZEN
Feb 27, 2012
View all comments (1)
Please contact me (Jeremy) on cityzen@cityzenpm.co.uk and we can discuss the issues that you have had and try and resolve. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please e-mail in the first instance simon@cityzenproperties.co.uk
Last updated at 10:07 AM 08/09/2017 by Warren Black

Awards won by CityZen Estate Agents Ltd

Individual Branch Awards

London, E1

Opening hours





As Seen On

Find the Best Agent to
Sell or Rent Your Home