CityZen Estate Agents Ltd

3.97/5 rating 129 reviews
  • 82% valuation accuracy
  • 75% recommend
  • 86% fee satisfaction
CityZEN Property Group, are an independent business serving the whole of London. Established for 15 years and located in the heart of Whitechapel in East London we offer a range of services for home owners, prospective buyers, landlords and tenants coming into the property market.
CityZen Estate Agents Ltd

Unit 4 The Chronos Building, 9-25 Mile End Road
London
Greater London
E1 4TP
02077901818

Website not available

Properties for Sale
Properties to Rent

“ Excellent Experience... ”

May 10,2018
Minithumbup
By: 'Ilyas'
May 10,2018
0 people found
this helpful
Recently moved into a rental property. Experience overall was excellent. Cory was enthusiastic, informative and professional, and provided us with all the necessary information and assurances that we required. Pleasure to deal with him....
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By: Warren Black
May 10, 2018
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Thank you for your kind feedback Ilyas ...

“ Thanks for the help!... ”

Apr 15,2018
Minithumbup
By: 'Tom'
Apr 15,2018
0 people found
this helpful
Cory has been a helpful, understanding and no-nonsense agent. The process has been streamlined and I feel like I can always go to him with questions. Thanks for the help so far and I look forward to a long, successful partnership....
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“ Professional and friendly!... ”

Apr 09,2018
Minithumbup
By: 'Sukriti'
Apr 09,2018
0 people found
this helpful
After a bad experience with previous agents, I was nervous about going through an agency for my tenancy. However, Cory changed my perception. From the time of viewing the property up until the move, he was patient in responding to my queries, addressing my concerns ...
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Comment on agent fees
In line with others
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By: Warren
Apr 09, 2018
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Dear Sukriti Thank you for taking the time to review our agency. I am delighted that Cory has changed your perception of letting agents, it is only a few bad ones that give the rest of us a poor reputation ...

“ Excellent... ”

Mar 22,2018
Minithumbup
By: 'Anna'
Mar 22,2018
0 people found
this helpful
Cory was most friendly and helpful with us finding our flat. His responses to our queries were always very prompt which we appreciated and it made our move in stress free and smooth!...
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By: Warren Black
Mar 22, 2018
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Thank you Anna your kind comments are much appreciated ...
Feb 28,2018
Minithumbup
By: 'Gill'
Feb 28,2018
0 people found
this helpful
Cory was incredibly knowledgable about the flat and the area - as well as other areas in London as a comparison! He gave us a lot of time and attention and was able to answer all questions honestly. He was really efficient at organising the ...
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By: Warren Black
Feb 28, 2018
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Dear Gill Thank you so much for taking the time to write a review of our firm. Cory will be delighted to know that you were pleased with his service, customer care is very important to him ...
Feb 27,2018
Minithumbup
By: 'Ellie'
Feb 27,2018
0 people found
this helpful
CityZen made our move-in process very easy and made sure pretty much everything was sorted before we moved-in. They also managed to get all of our requests sorted which we were very happy about!...
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By: Warren Black
Feb 27, 2018
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Thank you Ellie your comments are greatly appreciated as we do try our best to make a rental process as easy as possible for everyone ...
Feb 26,2018
Minithumbup
By: 'Fi'
Feb 26,2018
0 people found
this helpful
Cory was very pleasant to have as our estate agent. Understood our needs, and as a result was very transparent with us, which made the process of renting the property significantly smoother and enjoyable....
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By: Warren Black
Feb 26, 2018
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Dear Fi Thank you for your kind comments which we really value. ...
Jan 23,2018
Minithumbup
By: 'newtothis'
Jan 23,2018
0 people found
this helpful
Cory was not only extremely helpful but also gave you the time and attention needed when making such a big decision as to where to spend the next chapter of your life. Any complications along the way, Cory and his team are there to relay ...
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By: warren Black
Jan 23, 2018
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Thank you for your kind comments, I will pass these on to Cory & the team who will be delighted ...
Jan 06,2018
Minithumbup
By: 'Brianna'
Jan 06,2018
1 people found
this helpful
Cory was very helpful and genuine person. He restored our trust in real estate agent. We really appreciate the time he invested in us. Although we had many questions, he kindly explained to us everything in details. He really cared about our very complicated situation. ...
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By: Warren Black
Jan 08, 2018
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Thank you for you feedback, we really appreciate our customers letting us know when we have exceeded their expectations ...
Jan 02,2018
Minithumbup
By: 'Arnaud'
Jan 02,2018
0 people found
this helpful
Cory was very helpful throughout the process of renting a flat for my son. I was calling him from abroad and I was totally ignorant of how things were done in the UK. He was extremely patient, explained slowly everything to me, was very reactive ...
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Comment on agent fees
I cannot answer this question since I do not understand it (I am French and I do not know the Agent's fees system in the UK, so I cannot have an opinion on it).
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By: warren Black
Jan 02, 2018
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Thank you Arnaud for your kind review. ...
Nov 30,2017
Minithumbup
By: 'Martin & Judy White'
Nov 30,2017
0 people found
this helpful
We chose an agent by random, walking along Whitechapel Road and went into CitiZen. Immediately Simon agreed to come and see the flat we were wanting to sell. He established what we considered a fair asking price and within a week of putting the property ...
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Comment on agent fees
Fair
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By: warren Black
Nov 30, 2017
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Thank you Martin & Judy for your kind comments. It was a pleasure working with you ...
Nov 26,2017
Minithumbup
By: 'Jonathan Lucas'
Nov 26,2017
0 people found
this helpful
Cory was excellent from viewing the property all the way through to moving in. Knowledgeable down to earth guy, and gives a sense that he actually is invested in helping you find somewhere to live. Both Cory and Lauren were extremely helpful and patient even ...
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Comment on agent fees
Agents fees are completely reasonable.
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By: warren Black
Nov 27, 2017
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Dear Jonathan thank you so much for your kind review, your comments are well received & mean a lot to the team ...
Nov 18,2017
Minithumbdown
By: 'Jonathan C'
Nov 18,2017
0 people found
this helpful
Gemma and Cory, who I had the pleasure of meeting at the end of my tenancy, were helpful and honest. Hopefully going forwards CityZen will continue to hire such people and they will become a business I can recommend to friends. However at the beginning ...
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Comment on agent fees
No more or less than any other estate agent
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By: Warren Black
Nov 20, 2017
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Dear Jonathan Thanks for your feedback and i'm glad that you felt your dealings with us towards the end were positive. I'm sorry you felt that earlier in the tenancy there were issues and I will discuss these with the property manager in question. Moving forward we now appoint only one property manager to each property which allows for easier communication and less miss-understandings. We also prefer all requests and conversations to be in writing to avoid any issues. ...
Sep 25,2017
Minithumbup
By: 'Alaa'
Sep 25,2017
0 people found
this helpful
Simon and Cory were extremely helpful when we were trying to find a place and securing it. They were very kind, thoughtful and explained everything clearly to us. The whole agency was very good, I can't think of any negatives so far. They are very ...
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Comment on agent fees
Good
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By: Warren Black
Sep 25, 2017
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Alaa,thank you very much for taking the time to write a review on the company. I'm delighted that you were so happy with the service you received ...
Sep 25,2017
Minithumbup
By: 'Athirah'
Sep 25,2017
0 people found
this helpful
Both Cory and Simon are genuinely among the nicest and most helpful people. My sister and I needed to move in immediately and they tried their very best to make sure everything, from viewing to paperwork were sorted out within a period of few days. ...
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By: Warren Black
Sep 25, 2017
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Athirah, thank you for taking the time to review our service. Your comments are very pleasing and I will ensure Simon and Cory are aware of your positive comments ...
Sep 14,2017
Minithumbup
By: 'Dan G'
Sep 14,2017
0 people found
this helpful
Working with Cory and the CityZEN team was an absolute pleasure. From the flat viewing through referencing to moving in, Cory was always on call for any of our questions and made the process as smooth as possible. Having worked with quite a few letting ...
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Comment on agent fees
The fees we paid were appropriate for the high quality of service we received.
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By: Warren Black
Sep 15, 2017
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Thanks Dan G for the kind words, we love the fact that you found our service better than other agents you have used in the past ...
Sep 09,2017
Minithumbup
By: 'Julia'
Sep 09,2017
0 people found
this helpful
Finding and securing our dream flat here in London would not have been possible without Cory by our side! Cory is not only super-friendly but also incredibly helpful; he has given us honest and competent advice throughout the entire process and we feel very reassured ...
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By: Warren Black
Sep 11, 2017
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Thanks for your kind words Julia. Cory is indeed an asset to my company and I love to hear we are doing our job well ...
Sep 07,2017
Minithumbup
By: 'Azarias'
Sep 07,2017
0 people found
this helpful
Cory was extremely positive from the beginning. He knows and loves his job. He along with Toby were very helpful throughout the wole approval process....
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By: Warren Black
Sep 07, 2017
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Thank you Azarias, your comments are very much appreciated ...
Aug 22,2017
Minithumbup
By: 'Gulya Gulieva'
Aug 22,2017
0 people found
this helpful
Adriana and Heinz have been extremly helpful throughout my stay at 10 Clyde Square. Adriana has helped to easily allocate the right flat for me and made my move smooth. Heinz was very helpful during my stay at the apartment, resolved the problems quickly (and sometimes ...
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Comment on agent fees
Good
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Aug 12,2017
Minithumbup
By: 'Nigel Collins'
Aug 12,2017
0 people found
this helpful
Likeable, honest staff and really excellent service. Always available, responsive, and always happy to help with a smile. Nice to see some passion....
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Comment on agent fees
Fees are market rates.
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By: Warren Black
Aug 16, 2017
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Thank you Nigel for taking the time to review our service ...
Jul 28,2017
Minithumbup
By: 'Melissa'
Jul 28,2017
0 people found
this helpful
City Zen were an amazing agency to use - the best experience I have had with estate agents. The process was extremely quick and smooth, would definitely recommend. Simon and Cory were super helpful!...
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Comment on agent fees
Agent fee's were okay in comparison to others.
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Jul 06,2017
Minithumbup
By: 'Katie'
Jul 06,2017
0 people found
this helpful
Cory was incredibly helpful and spent a lot of time showing myself and my flatmate around a couple of flats and the surrounding areas, pointing out the nearest amenities, tube stations, and so on. He listened to our requirements and sent over details of flats ...
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Comment on agent fees
Very reasonable fees, all clearly laid out in advance.
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By: Warren Black
Jul 07, 2017
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Thank you for your kind comments Katie, Cory will be delighted you were happy with his service. ...
Jun 29,2017
Minithumbup
By: 'Andreea Gradinariu'
Jun 29,2017
0 people found
this helpful
Cory was focused and dedicated to finding the perfect location for us to officially live in. Also showed enthusiasm and was genuinely interested in helping us find a home....
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Comment on agent fees
The fees were correctly established in our opinion... all services were prompt and the amount of work regarding our settling in met the set fees
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By: Warren Black
Jun 29, 2017
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Thank you for your kind comments which I will pass on to Adriana and Gemma ...
Jun 27,2017
Minithumbup
By: 'Caterina Pomari'
Jun 27,2017
0 people found
this helpful
Gemma has been an amazing Estate Agent since the first time I met her. When there is a problem I know that I can count on Gemma as she is professional, a good listener and very patient. Whenever I contact her she makes me feel ...
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Comment on agent fees
Good
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Jun 13,2017
Minithumbdown
By: 'L'
Jun 13,2017
3 people found
this helpful
I would be very cautious when reading these reviews because whilst yes, Cory is a great letting agent, once you sign the contract you are handed over to a different agent who oversees your tenancy and they are not so accommodating, friendly or nice. If ...
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By: Warren Black
Jun 14, 2017
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Im sorry to hear that you have been unhappy with the services of my management team. We do try our best to action all reasonable requests from tenants. Toby would never and has never told a tenant "its not my problem" We deal with hundreds of properties and if we took this approach landlords wouldnt continue to instruct us and tenants wouldnt rent through us yet we continue to grow every year ...
Jun 08,2017
Minithumbdown
By: 'Freddy'
Jun 08,2017
2 people found
this helpful
Worst agent experience i have ever had. The agents at the firm are: Extremely unresponsive, taking them +3-6 months to fix anything Very uncoordinated, not being able to rely very simple messages between landlord and tenant dishonest when asked about construction noise This has got ...
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By: Warren Black
Jun 09, 2017
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Im sorry to hear that you were not happy with your experience renting a property through CityZen. We have had no formal complaint so I dont know which property or the circumstances of your issues. I would be happy to discuss the matter personally with you in person or over the phone ...
May 25,2017
Minithumbup
By: 'Arturo'
May 25,2017
0 people found
this helpful
The best move ever. Cory is simply amazing: professional, but friendly; expedite, but throrough. And what he says, he delivers. And we couldn't be happier with the outcome! Highly recommended....
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May 03,2017
Minithumbup
By: 'Anna'
May 03,2017
0 people found
this helpful
Finding a flat with these guys have been a very good experience. Cory was amazing at answering all our questions and understanding all our needs. He has been very supportive from the beginning of the process until the end. Extremely prepared and willing to go ...
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May 02,2017
Minithumbup
By: 'J + K'
May 02,2017
0 people found
this helpful
We found our current property online and loved it. We were keen to act fast and within 1 day we had viewed it and put a deposit down. I can not fault how quickly and efficient the staff were in helping us secure our rental. Cory ...
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Apr 13,2017
Minithumbup
By: 'Corina'
Apr 13,2017
0 people found
this helpful
Hi I'm Corina and I want to say thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up! Thanks again...
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Comment on agent fees
Hi I'm Corina and I want to say "thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up!" Thanks again Adriana
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Areas covered
  • E1
  • E9
  • E15
  • E2
  • E14
  • E3
  • E5
  • E8

UKALA Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 76 26 8 0 8 1 1 4

Agent Fees

For our full list of fees please visit our website
Last updated at 10:07 AM 08/09/2017 by Warren Black

Complaints Procedure

Please e-mail in the first instance simon@cityzenproperties.co.uk
Last updated at 10:07 AM 08/09/2017 by Warren Black

Awards won by CityZen Estate Agents Ltd

Individual Branch Awards

London, E1

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed

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