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    Warren Black
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    Lauren Scrivens
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    Toby
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    Simon Black
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    Jeremy
CityZEN Property Group, are an independent business serving the whole of London. Established for 15 years and located in the heart of Whitechapel in East London we offer a range of services for home owners, prospective buyers, landlords and tenants coming into the property market.

Unit 4 The Chronos Building, 9-25 Mile End Road
London
Greater London
E1 4TP
02077901818

 
Website not available

Properties for sale
Properties for rent
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
The CityZen management team, especially Heinz Bodesinsky, have all been extremely helpful whenever we have needed assistance. Furthermore, Adriana, our lettings agent, is by far the most helpful and responsive agent we have ever dealt with....
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Mar 16,2017
Minithumbup
By:
Mar 16,2017
0 people found
this helpful
An absolutely fantastic experience. Cory went above and beyond to make everything happen. Any questions......he's always available. Even once the contracts are signed he is still available. If you are thinking of renting and Cory contacts you..... expect nothing but #1 grade A service....
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Comment on agent fees
As expected.
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By: Warren Black
Mar 16, 2017
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Thank you Victoria for taking the time to review our service. I know Cory appreciates it ...
Mar 15,2017
Minithumbup
By:
Mar 15,2017
0 people found
this helpful
Cory has been fantastic through out the process of securing my new home. I had quite specific requirements and he made it work every step of the way. Even after we had moved in Cory has been a point of contact to help resolve any issues and point us in the right direction with anything regarding the apartment. If moving in the future I would only feel confident knowing Cory was the one in charge. Can't recommend enough....
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Comment on agent fees
Agents fees were reasonable especially for london
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Mar 08,2017
Minithumbdown
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Mar 08,2017
0 people found
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They are very friendly while trying to renta you a property. But afterwards, they are rude and careless. They come to show the property withouth agreeing with the current tenant. They try to make as much money as possible from you when you leave through false cleaning standards and things broken by common use....
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By: Warren
Mar 08, 2017
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Hi Shireen, Firstly we have no tenancies with the name Shireen so I have no idea which property you are referring to and it would appear that you are not a customer therefore should not be reviewing us under the terms of this web site. Anyhow we always give 24 hours' notice for viewings taking place in the last 2 months of the tenancy. We insist on the flat being professionally cleaned at the end of the tenancy as it was at the start of the tenancy As for charging for broken items, of course ...
Feb 28,2017
Minithumbdown
By:
Feb 28,2017
0 people found
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Contrary to what was said by the staff at CityZen as to the other Taylor place tenant being the first to give a negative review, I would invite you to look through the reviews , as there are clearly other complaints about your agency and its management / procedures. Futhermore , I am the another tenant and agree that the management has failed to make right the heating for 6 months in a flat whilst still taking full rent. Section 11 clearly states " to keep in repair and proper working ord...
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Comment on agent fees
average
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By: Warren black
Feb 28, 2017
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Once again I invite you and your flat mate to arrange a meeting with myself to discuss the issues. It would be more appropriate than trying to discuss them on a 3rd party website. Overall we have a 4 star rating because we please more people than not! ...
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
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Adriana was very friendly and unlike most agents felt genuine and welcoming. She answered all my questions truthfully and left no doubts in me. I had a great overall experience!...
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Feb 24,2017
Minithumbdown
By:
Feb 24,2017
0 people found
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Citizen Estate agents have made my life miserable. Very bad agency and staff who are horrible to deal I have never any bad experience 35 years renting in london.I don't like to put people down but this agency is terrible. They took 6 months to fix my heating and charged me full price and gave me no apology for it just excuses. Terrible. AVOID...
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Comment on agent fees
average
Was this helpful? Yes
By: Warren Black
Feb 24, 2017
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Dear Taylor Place, We are well aware of the issues in the apartment and the delay for the heating was due to the landlord/developer not acting as quickly as we would have liked him to. Its unfortunate that you found our staff "horrible" however you are the first person and reviewer that has felt this way. I'm open to meet with you in person to discuss your concerns and I note that unfortunately prior to writing such a poor review you decided not to follow our clear company complaints p ...
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Adriana and Cory are lovely and helpful. They have really helped me with moving in and they have immediately all issues that I have raised over the first few days of tenancy. They have always been responsive and attentive. Strongly recommended....
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Simon was a pleasure to deal with. He was communicative, flexible and offered sensible solutions. I would happily deal with him and use Cityzen again....
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Comment on agent fees
Willing to lower fees.
Was this helpful? Yes
Feb 14,2017
Minithumbdown
By:
Feb 14,2017
0 people found
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Viewing was great. Everything was done for great efficiency. Fees were London price. Service was London standard. However slow on response to maintenance enquiries. Nail on the coffin was upon moving, I've been faced with very unempathetic and frankly unprofessional staff....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Warren Black
Feb 14, 2017
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Thanks for your review, you neglected to mention that you requested to give one months notice to leave instead of your contracted two months and that you are refusing us access to the flat for viewings If you wish to discuss then feel free to call me, you have my number Just because we are holding you to the contract you signed doesn't warrant a poor review ...
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Cory has great attention to details and think ahead for his tenants. He works efficiently while demonstrates high value of customer service skills. As a new tenant just settled in one of the flat he introduced, I can gladly say i would introduce him and Cityzen to everyone I know who is in need of finding a home....
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Comment on agent fees
standard
Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Cory was very nice, took me around to place after place. He found us our current home. He explained each bit of the lease and was very clear. Him and Gemma worked their hardest to get us into the new place earlier than originally expected which we are very grateful for. Also, Cory had a great sense of humour!...
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Comment on agent fees
Fees were very high, especially considering that we had to source all the material and then hand it over. Also, our lease stipulated that next year our rent would go up by 3% or at market value, whichever is highest. I did find this morally incorrect.
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Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
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CityZen agents were very helpful during my flat search. I particularly appreciated the assistance of Cory Gaskin, and would recommand him to anyone looking to rent in London....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Cory was an excellent letting agent, my move was handled with A++ quality. Great job.I would recommend cityzen to any of my friends and colleagues....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
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Cory really was excellent throughout the whole process. He was extremely helpful and knowledgeable about the property and area we were looking to rent and was always available should we have any questions or concerns. Not only this, but he is an extremely likeable guy who made a potentially stressful period completely trouble free. CityZen offer a very comprehensive, professional service and I would recommend them to anyone looking to rent in London....
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Comment on agent fees
In comparison to its competitors CityZen's fees are good value, particularly considering the levels of service.
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Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
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Cityzen are very proactive agents who make themselves available to help at every stage of the sales process, including accompanying surveyors around the property, chasing solicitors and liaising closely with both buyer and seller. They quickly achieved an excellent offer for my property and have made the whole process of selling very manageable for me with their knowledge, professionalism and willingness to help....
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Comment on agent fees
I thought the fee structure was reasonable, especially given that they get involved throughout the entire sales process.
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
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I received very good service from Cory who took the extra mile to understand my requirements, find and secure the right property for me. Very friendly and consistently great service from everyone I have dealt with at Cityzen, can only recommend these guys!...
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Comment on agent fees
A lot more reasonable than other Estate Agents in the area
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Nov 13,2016
Minithumbup
By:
Nov 13,2016
0 people found
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Very helpful throughout the whole process. Answered sincerely every question and always with a smile in his face. Great agent tl treat with...
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Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
I have had a fantastic experience working with Cory & CityZen property. As a first time renter in the London market I felt unsure of what to expect, however Cory did an excellent job of explaining the process and providing all the necessary information without pressuring me into making a decision. He has a fantastic approachable personality and has been an excellent communicator throughout. I would have no hesitation in recommending Cory to anyone looking to rent in London....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
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Citizen both managed and then sold my property. For many years the property was let by Toby with minimal fuss and few gaps in tenancy. When I came to sell the property it was an obvious decision to ask Citizen and Simon handled the sale. He was able to obtain an offer at around asking straight away. Despite the sale occurring post brexit it went through. Simon was on hand and open thorughout....
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Comment on agent fees
Good market facing fees
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Corey was great! Went out of his way to Help solve a lot of situations that weren't his to deal with and made sure we were all happy with the end result. Very easy to deal as a complete agency. Thanks guys....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
Right from the outset Cory was very professional in his dealing with us. He was open and honest regarding the property, development and area we were interested in, clarifying for us the current-market status quo. He coherently explained the end-to-end process involved and articulated CityZen's straight-forward and transparent approach to housing new tenants, which put us at ease right away (in what is usually a time-consuming and stressful process). He (and his aftercare colleague Gemma Spencer)...
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Comment on agent fees
Agreeable - as per standard agent's fees.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Cory is genuinely the most helpful and knowledgeable estate agent I have ever had the pleasure of working with. He really went above and beyond to ensure myself and my boyfriend found the perfect flat for us. Cory is honest, organised and had our best interests at heart throughout the whole process and I would highly recommend him. Cityzen in general have some really lovely new built flats to let aswell, We found our perfect flat at the very first viewing! I will be using them again in the fut...
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Comment on agent fees
We had used Cityzen previously so we had reduced fees and they were very low as a result!
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Cory was professional throughout. On the first day I spoke to him, he took my new flatmate around to two flats at the last minute in his own time out of working hours. He coached me through the final stages, again out of hours, so I knew what I was doing and agreeing to. Always available to talk to over the phone, text and email, Cory was always reachable. When moving day came we arrived at a SPOTLESS flat that had just been repainted and this was all Cory's work. Can't thank him enough for th...
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Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Cory is super friendly and very patient. He will have no problem aswering all possible questions and doubts, also he will explain you all the steps towards moving in and keeps track of your process....
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Comment on agent fees
In line with market average
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Cory and other members of staff at CityZEN made everything very easy and fast for me and my partner. As it was our first time finding a property together it could have been stressful but Cory handled everything very professionally and answered all our questions as quickly and completely as he could. Everything went very quickly and we could always get a hold of him when needed. I'd recommend this estate agent and especially Cory himself....
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Comment on agent fees
Agent fees were fairly standard for London estate agents so we didn't have any problem with them.
Was this helpful? Yes
Oct 06,2016
Minithumbdown
By:
Oct 06,2016
2 people found
this helpful
Absolutely avoid these sharks at all costs, currently In a Holding Deposit dispute with these guy's as I have been robbed the whole amount of my Holding Deposit. Would also like to add how rude and deceiving these guy's are, they are also willing to mislead you over the phone. All is good until you hand over your cash and sign. Biggest mistake I have probably ever made. Avoid making the same mistake!!!!...
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By: Warren Black
Oct 06, 2016
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Dear Toi Boi If you are going to slander my company then please at least be honest. You placed a NON REFUNDABLE holding deposit on a property and then pulled out and as per the terms of our agreement you lose your deposit. ...
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Cory was helpful and professional since day one. He was very clear in all the steps we had to do to secure the flat and promptly answered all our questions. Additionally, Cory is a really nice person which is a good bonus!...
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Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Had two serious buyers within a couple of weeks of going live with CityZen and accepted an offer very close to asking price. Sale now completed satisfactorily. Overall, good efficient service....
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Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
My experience with this agency and expeccialy Cory was great. Very professional and outstanding in find the better solution for me and my girlfriend. Friendly, polite and extremely well prepared....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • E1
  • E2
  • E3
  • E14
  • E15

UKALA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 50 22 7 0 8 1 1 4

Job vacancies

Please see a list of jobs available

Agent Fees

For our full list of fees please visit our website
Last updated at 2:23 PM 21/02/2017 by warren Black

Complaints Procedure

Please e-mail in the first instance simon@cityzenproperties.co.uk
Last updated at 2:23 PM 21/02/2017 by warren Black

Awards won by CityZen Estate Agents Ltd

Individual Branch Awards

Warren Black - upload your photo Warren Black
Co-Founder
11 reviews

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Lauren Scrivens - no image available Lauren Scrivens
0 reviews

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Toby  - upload your photo Toby
7 reviews

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Ben Britton - upload your photo Ben Britton
0 reviews

About Ben No description set View full profile
Adriana Sieranska - upload your photo Adriana Sieranska
6 reviews

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Simon Black - upload your photo Simon Black
Co-Founder
14 reviews

About Simon No description set View full profile
Cory Gaskin - upload your photo Cory Gaskin
34 reviews

About Cory No description set View full profile
Jeremy  - upload your photo Jeremy
2 reviews

About Jeremy No description set View full profile


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