CityZen Estate Agents Ltd

106 reviews 3.8 /5 rating
  • 84% valuation accuracy
  • 70% recommend
  • 82% fee satisfaction
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    Warren Black
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    Lauren Scrivens
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    Toby
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    Ben Britton
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    Adriana Sieranska
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    Simon Black
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    Cory Gaskin
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    Jeremy
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    Heinz Bodesinsky
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    Gemma
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    danial ben-heim
CityZEN Property Group, are an independent business serving the whole of London. Established for 15 years and located in the heart of Whitechapel in East London we offer a range of services for home owners, prospective buyers, landlords and tenants coming into the property market.

Unit 4 The Chronos Building, 9-25 Mile End Road
London
Greater London
E1 4TP
02077901818

 
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Jun 27,2017
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Gemma
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Jun 27,2017
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Gemma has been an amazing Estate Agent since the first time I met her. When there is a problem I know that I can count on Gemma as she is professional, a good listener and very patient. Whenever I contact her she makes me feel taken care of and valued as a person and as a tenant....
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Good
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Jun 13,2017
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Jun 13,2017
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I would be very cautious when reading these reviews because whilst yes, Cory is a great letting agent, once you sign the contract you are handed over to a different agent who oversees your tenancy and they are not so accommodating, friendly or nice. If you're unfortunate to have to deal with Toby then you will not get any assistance whatsoever. Rather, you will be told 'that's not my problem.' Don't even try contacting Danial as he'll just outright ignore you. Fortunately, I had a very kind land...
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By: Warren Black
Jun 14, 2017
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Im sorry to hear that you have been unhappy with the services of my management team. We do try our best to action all reasonable requests from tenants. Toby would never and has never told a tenant "its not my problem" We deal with hundreds of properties and if we took this approach landlords wouldnt continue to instruct us and tenants wouldnt rent through us yet we continue to grow every year ...
Jun 08,2017
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Jeremy
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danial ben-heim
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Jun 08,2017
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Worst agent experience i have ever had. The agents at the firm are: Extremely unresponsive, taking them +3-6 months to fix anything Very uncoordinated, not being able to rely very simple messages between landlord and tenant dishonest when asked about construction noise This has got to by my worst experience so far...
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By: Warren Black
Jun 09, 2017
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Im sorry to hear that you were not happy with your experience renting a property through CityZen. We have had no formal complaint so I dont know which property or the circumstances of your issues. I would be happy to discuss the matter personally with you in person or over the phone ...
May 25,2017
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Cory Gaskin
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May 25,2017
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The best move ever. Cory is simply amazing: professional, but friendly; expedite, but throrough. And what he says, he delivers. And we couldn't be happier with the outcome! Highly recommended....
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May 03,2017
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Cory Gaskin
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Gemma
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May 03,2017
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Finding a flat with these guys have been a very good experience. Cory was amazing at answering all our questions and understanding all our needs. He has been very supportive from the beginning of the process until the end. Extremely prepared and willing to go beyond our expectations in order to make us happy. Gemma helped us through the paperwork part of the process, she made sure everything was smooth for us, very knowledgeable, patient on explaining what we were not sure about and always with...
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May 02,2017
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Cory Gaskin
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Gemma
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May 02,2017
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We found our current property online and loved it. We were keen to act fast and within 1 day we had viewed it and put a deposit down. I can not fault how quickly and efficient the staff were in helping us secure our rental. Cory was excellent in showing us round and making sure we were happy with our experience. Gemma and the team were very quick in processing our application and extremely helpful. By far the best rental experience we have had in London. Since moving in any questions we have ask...
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Apr 13,2017
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Adriana Sieranska
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Apr 13,2017
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Hi I'm Corina and I want to say thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up! Thanks again...
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Hi I'm Corina and I want to say "thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up!" Thanks again Adriana
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Apr 03,2017
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Cory Gaskin
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Apr 03,2017
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Cory has been fantastic helping us to find our ideal home. I wish all agents were like him, definitely an example that a lot should follow. We are very happy with the service we received during all the moving process from all the CityZen team. Highly recommended to anyone...
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Mar 28,2017
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Adriana Sieranska
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Mar 28,2017
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Adriana was a wonderful proffecional. From our first meeting she understood what we were looking forward and ahd a very positive attitude. She always responded our emails and had always an answer to our questions. It is really important to feel that an agent is taking care of the landlord but at the same time takes the tenant rights into consideration. We feel really safe having her as our main contact persone....
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Mar 28,2017
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Cory Gaskin
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Mar 28,2017
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Thanks to Cory and everyone at cityzen who helped me move extra ASAP as l came from abroad and needed a place really quick . I was happy with every aspect...
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Mar 21,2017
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Adriana Sieranska
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Mar 21,2017
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The CityZen management team, especially Heinz Bodesinsky, have all been extremely helpful whenever we have needed assistance. Furthermore, Adriana, our lettings agent, is by far the most helpful and responsive agent we have ever dealt with....
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Mar 16,2017
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Cory Gaskin
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Mar 16,2017
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An absolutely fantastic experience. Cory went above and beyond to make everything happen. Any questions......he's always available. Even once the contracts are signed he is still available. If you are thinking of renting and Cory contacts you..... expect nothing but #1 grade A service....
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As expected.
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By: Warren Black
Mar 16, 2017
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Thank you Victoria for taking the time to review our service. I know Cory appreciates it ...
Mar 15,2017
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Cory Gaskin
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Mar 15,2017
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Cory has been fantastic through out the process of securing my new home. I had quite specific requirements and he made it work every step of the way. Even after we had moved in Cory has been a point of contact to help resolve any issues and point us in the right direction with anything regarding the apartment. If moving in the future I would only feel confident knowing Cory was the one in charge. Can't recommend enough....
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Agents fees were reasonable especially for london
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Mar 08,2017
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Cory Gaskin
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Mar 08,2017
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They are very friendly while trying to renta you a property. But afterwards, they are rude and careless. They come to show the property withouth agreeing with the current tenant. They try to make as much money as possible from you when you leave through false cleaning standards and things broken by common use....
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By: Warren
Mar 08, 2017
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Hi Shireen, Firstly we have no tenancies with the name Shireen so I have no idea which property you are referring to and it would appear that you are not a customer therefore should not be reviewing us under the terms of this web site. Anyhow we always give 24 hours' notice for viewings taking place in the last 2 months of the tenancy. We insist on the flat being professionally cleaned at the end of the tenancy as it was at the start of the tenancy As for charging for broken items, of course ...
Feb 28,2017
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Feb 28,2017
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Contrary to what was said by the staff at CityZen as to the other Taylor place tenant being the first to give a negative review, I would invite you to look through the reviews , as there are clearly other complaints about your agency and its management / procedures. Futhermore , I am the another tenant and agree that the management has failed to make right the heating for 6 months in a flat whilst still taking full rent. Section 11 clearly states " to keep in repair and proper working ord...
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average
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By: Warren black
Feb 28, 2017
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Once again I invite you and your flat mate to arrange a meeting with myself to discuss the issues. It would be more appropriate than trying to discuss them on a 3rd party website. Overall we have a 4 star rating because we please more people than not! ...
Feb 27,2017
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Adriana Sieranska
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Feb 27,2017
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Adriana was very friendly and unlike most agents felt genuine and welcoming. She answered all my questions truthfully and left no doubts in me. I had a great overall experience!...
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Feb 24,2017
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Feb 24,2017
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Citizen Estate agents have made my life miserable. Very bad agency and staff who are horrible to deal I have never any bad experience 35 years renting in london.I don't like to put people down but this agency is terrible. They took 6 months to fix my heating and charged me full price and gave me no apology for it just excuses. Terrible. AVOID...
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average
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By: Warren Black
Feb 24, 2017
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Dear Taylor Place, We are well aware of the issues in the apartment and the delay for the heating was due to the landlord/developer not acting as quickly as we would have liked him to. Its unfortunate that you found our staff "horrible" however you are the first person and reviewer that has felt this way. I'm open to meet with you in person to discuss your concerns and I note that unfortunately prior to writing such a poor review you decided not to follow our clear company complaints p ...
Feb 22,2017
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Adriana Sieranska
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Cory Gaskin
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Feb 22,2017
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Adriana and Cory are lovely and helpful. They have really helped me with moving in and they have immediately all issues that I have raised over the first few days of tenancy. They have always been responsive and attentive. Strongly recommended....
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Feb 17,2017
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Simon Black
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Feb 17,2017
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Simon was a pleasure to deal with. He was communicative, flexible and offered sensible solutions. I would happily deal with him and use Cityzen again....
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Comment on agent fees
Willing to lower fees.
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Feb 14,2017
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Toby
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Feb 14,2017
2 people found
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Viewing was great. Everything was done for great efficiency. Fees were London price. Service was London standard. However slow on response to maintenance enquiries. Nail on the coffin was upon moving, I've been faced with very unempathetic and frankly unprofessional staff....
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Comment on agent fees
Reasonable
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By: Warren Black
Feb 14, 2017
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Thanks for your review, you neglected to mention that you requested to give one months notice to leave instead of your contracted two months and that you are refusing us access to the flat for viewings If you wish to discuss then feel free to call me, you have my number Just because we are holding you to the contract you signed doesn't warrant a poor review ...
Feb 07,2017
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Cory Gaskin
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Feb 07,2017
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Cory has great attention to details and think ahead for his tenants. He works efficiently while demonstrates high value of customer service skills. As a new tenant just settled in one of the flat he introduced, I can gladly say i would introduce him and Cityzen to everyone I know who is in need of finding a home....
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Comment on agent fees
standard
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Jan 17,2017
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Cory Gaskin
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Jan 17,2017
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Cory was very nice, took me around to place after place. He found us our current home. He explained each bit of the lease and was very clear. Him and Gemma worked their hardest to get us into the new place earlier than originally expected which we are very grateful for. Also, Cory had a great sense of humour!...
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Fees were very high, especially considering that we had to source all the material and then hand it over. Also, our lease stipulated that next year our rent would go up by 3% or at market value, whichever is highest. I did find this morally incorrect.
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Jan 09,2017
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Cory Gaskin
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Jan 09,2017
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CityZen agents were very helpful during my flat search. I particularly appreciated the assistance of Cory Gaskin, and would recommand him to anyone looking to rent in London....
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Comment on agent fees
Reasonable fees.
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Dec 14,2016
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Cory Gaskin
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Dec 14,2016
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Cory was an excellent letting agent, my move was handled with A++ quality. Great job.I would recommend cityzen to any of my friends and colleagues....
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Comment on agent fees
Reasonable
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Dec 06,2016
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Cory Gaskin
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Dec 06,2016
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Cory really was excellent throughout the whole process. He was extremely helpful and knowledgeable about the property and area we were looking to rent and was always available should we have any questions or concerns. Not only this, but he is an extremely likeable guy who made a potentially stressful period completely trouble free. CityZen offer a very comprehensive, professional service and I would recommend them to anyone looking to rent in London....
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Comment on agent fees
In comparison to its competitors CityZen's fees are good value, particularly considering the levels of service.
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Dec 03,2016
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Warren Black
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Simon Black
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Dec 03,2016
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Cityzen are very proactive agents who make themselves available to help at every stage of the sales process, including accompanying surveyors around the property, chasing solicitors and liaising closely with both buyer and seller. They quickly achieved an excellent offer for my property and have made the whole process of selling very manageable for me with their knowledge, professionalism and willingness to help....
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I thought the fee structure was reasonable, especially given that they get involved throughout the entire sales process.
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Nov 13,2016
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Cory Gaskin
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Nov 13,2016
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Very helpful throughout the whole process. Answered sincerely every question and always with a smile in his face. Great agent tl treat with...
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Nov 07,2016
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Cory Gaskin
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Nov 07,2016
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I have had a fantastic experience working with Cory & CityZen property. As a first time renter in the London market I felt unsure of what to expect, however Cory did an excellent job of explaining the process and providing all the necessary information without pressuring me into making a decision. He has a fantastic approachable personality and has been an excellent communicator throughout. I would have no hesitation in recommending Cory to anyone looking to rent in London....
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Nov 02,2016
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Simon Black
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Toby
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Nov 02,2016
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Citizen both managed and then sold my property. For many years the property was let by Toby with minimal fuss and few gaps in tenancy. When I came to sell the property it was an obvious decision to ask Citizen and Simon handled the sale. He was able to obtain an offer at around asking straight away. Despite the sale occurring post brexit it went through. Simon was on hand and open thorughout....
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Comment on agent fees
Good market facing fees
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Oct 30,2016
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Cory Gaskin
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Oct 30,2016
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Corey was great! Went out of his way to Help solve a lot of situations that weren't his to deal with and made sure we were all happy with the end result. Very easy to deal as a complete agency. Thanks guys....
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Comment on agent fees
Good
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Areas covered
  • E1
  • E2
  • E3
  • E14
  • E15

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From Landlords From Tenants From Vendors From Buyers Other
4 1 55 25 7 0 8 1 1 4
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Agent Fees

For our full list of fees please visit our website
Last updated at 2:23 PM 21/02/2017 by warren Black

Complaints Procedure

Please e-mail in the first instance simon@cityzenproperties.co.uk
Last updated at 2:23 PM 21/02/2017 by warren Black

Awards won by CityZen Estate Agents Ltd

Individual Branch Awards

Warren Black - upload your photo Warren Black
Co-Founder 11 reviews

About Warren No description set View full profile
Lauren Scrivens - no image available Lauren Scrivens
 0 reviews

About Lauren No description set View full profile
Toby - upload your photo Toby
7 reviews

About Toby No description set View full profile
Ben Britton - upload your photo Ben Britton
 0 reviews

About Ben No description set View full profile
Adriana Sieranska - upload your photo Adriana Sieranska
 8 reviews

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Simon Black - upload your photo Simon Black
Co-Founder 14 reviews

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Cory Gaskin - upload your photo Cory Gaskin
 38 reviews

About Cory No description set View full profile
Jeremy - upload your photo Jeremy
3 reviews

About Jeremy No description set View full profile
Heinz Bodesinsky - upload your photo Heinz Bodesinsky
 0 reviews

About Heinz No description set View full profile
Gemma - upload your photo Gemma
3 reviews

About Gemma No description set View full profile
danial ben-heim - upload your photo danial ben-heim
 1 reviews

About danial No description set View full profile

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed

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