CityZen Estate Agents Ltd

3.89/5 rating 116 reviews
  • 84% valuation accuracy
  • 73% recommend
  • 84% fee satisfaction
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    Warren Black
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    Lauren Scrivens
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    Toby
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    Ben Britton
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    Adriana Sieranska
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    Simon Black
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    Cory Gaskin
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    Jeremy
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    Heinz Bodesinsky
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    Gemma
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    danial ben-heim
CityZEN Property Group, are an independent business serving the whole of London. Established for 15 years and located in the heart of Whitechapel in East London we offer a range of services for home owners, prospective buyers, landlords and tenants coming into the property market.

Unit 4 The Chronos Building, 9-25 Mile End Road
London
Greater London
E1 4TP
02077901818

 
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Sep 25,2017
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Simon Black
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Cory Gaskin
By: 'Alaa'
Sep 25,2017
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Simon and Cory were extremely helpful when we were trying to find a place and securing it. They were very kind, thoughtful and explained everything clearly to us. The whole agency was very good, I can't think of any negatives so far. They are very quick at replying, easy to reach, and very very polite. This agency is also very organised as they allocate a specific person for you to liaise with throughout your whole contract so that things don't get mixed up and they would be dealt with more syst...
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Good
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By: Warren Black
Sep 25, 2017
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Alaa,thank you very much for taking the time to write a review on the company. I'm delighted that you were so happy with the service you received ...
Sep 25,2017
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Cory Gaskin
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Simon Black
By: 'Athirah'
Sep 25,2017
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Both Cory and Simon are genuinely among the nicest and most helpful people. My sister and I needed to move in immediately and they tried their very best to make sure everything, from viewing to paperwork were sorted out within a period of few days. They were also very quick to respond to emails and questions that we had. I am delighted to recommend CityZEN to any potential tenants....
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By: Warren Black
Sep 25, 2017
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Athirah, thank you for taking the time to review our service. Your comments are very pleasing and I will ensure Simon and Cory are aware of your positive comments ...
Sep 14,2017
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Cory Gaskin
By: 'Dan G'
Sep 14,2017
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Working with Cory and the CityZEN team was an absolute pleasure. From the flat viewing through referencing to moving in, Cory was always on call for any of our questions and made the process as smooth as possible. Having worked with quite a few letting agents in the past, I can safely say this has been the most positive experience and I would wholeheartedly recommend CitiZEN's services to other potential tenants....
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The fees we paid were appropriate for the high quality of service we received.
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By: Warren Black
Sep 15, 2017
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Thanks Dan G for the kind words, we love the fact that you found our service better than other agents you have used in the past ...
Sep 09,2017
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Cory Gaskin
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Gemma
By: 'Julia'
Sep 09,2017
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Finding and securing our dream flat here in London would not have been possible without Cory by our side! Cory is not only super-friendly but also incredibly helpful; he has given us honest and competent advice throughout the entire process and we feel very reassured to be able to rely on his support in the future. In addition, you can clearly see how much Cory loves his job - he is a real asset to CityZen Estate Agents! In addition to Cory, we have also dealt with Gemma (who has no sadly le...
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By: Warren Black
Sep 11, 2017
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Thanks for your kind words Julia. Cory is indeed an asset to my company and I love to hear we are doing our job well ...
Sep 07,2017
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Cory Gaskin
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Toby
By: 'Azarias'
Sep 07,2017
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Cory was extremely positive from the beginning. He knows and loves his job. He along with Toby were very helpful throughout the wole approval process....
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Sep 07, 2017
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Thank you Azarias, your comments are very much appreciated ...
Aug 22,2017
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Adriana Sieranska
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Heinz Bodesinsky
By: 'Gulya Gulieva'
Aug 22,2017
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Adriana and Heinz have been extremly helpful throughout my stay at 10 Clyde Square. Adriana has helped to easily allocate the right flat for me and made my move smooth. Heinz was very helpful during my stay at the apartment, resolved the problems quickly (and sometimes on his own) and was very responsive. I would definitely recommend CityZen Estate Agents as I see them as one of the best agencies in London....
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Good
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Aug 12,2017
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Cory Gaskin
By: 'Nigel Collins'
Aug 12,2017
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Likeable, honest staff and really excellent service. Always available, responsive, and always happy to help with a smile. Nice to see some passion....
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Comment on agent fees
Fees are market rates.
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By: Warren Black
Aug 16, 2017
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Thank you Nigel for taking the time to review our service ...
Jul 28,2017
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Simon Black
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Cory Gaskin
By: 'Melissa'
Jul 28,2017
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City Zen were an amazing agency to use - the best experience I have had with estate agents. The process was extremely quick and smooth, would definitely recommend. Simon and Cory were super helpful!...
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Agent fee's were okay in comparison to others.
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Jul 06,2017
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Cory Gaskin
By: 'Katie'
Jul 06,2017
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Cory was incredibly helpful and spent a lot of time showing myself and my flatmate around a couple of flats and the surrounding areas, pointing out the nearest amenities, tube stations, and so on. He listened to our requirements and sent over details of flats that matched what we were asking for. All of the information regarding the rental was laid out very clearly and Cory spent time explaining everything to us, unlike other estate agents that I have spoken to and who have brushed off my inquir...
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Very reasonable fees, all clearly laid out in advance.
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By: Warren Black
Jul 07, 2017
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Thank you for your kind comments Katie, Cory will be delighted you were happy with his service. ...
Jun 29,2017
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Gemma
By: 'Andreea Gradinariu'
Jun 29,2017
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Cory was focused and dedicated to finding the perfect location for us to officially live in. Also showed enthusiasm and was genuinely interested in helping us find a home....
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The fees were correctly established in our opinion... all services were prompt and the amount of work regarding our settling in met the set fees
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By: Warren Black
Jun 29, 2017
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Thank you for your kind comments which I will pass on to Adriana and Gemma ...
Jun 27,2017
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Gemma
By: 'Caterina Pomari'
Jun 27,2017
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Gemma has been an amazing Estate Agent since the first time I met her. When there is a problem I know that I can count on Gemma as she is professional, a good listener and very patient. Whenever I contact her she makes me feel taken care of and valued as a person and as a tenant....
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Jun 13,2017
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By: 'L'
Jun 13,2017
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I would be very cautious when reading these reviews because whilst yes, Cory is a great letting agent, once you sign the contract you are handed over to a different agent who oversees your tenancy and they are not so accommodating, friendly or nice. If you're unfortunate to have to deal with Toby then you will not get any assistance whatsoever. Rather, you will be told 'that's not my problem.' Don't even try contacting Danial as he'll just outright ignore you. Fortunately, I had a very kind land...
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By: Warren Black
Jun 14, 2017
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Im sorry to hear that you have been unhappy with the services of my management team. We do try our best to action all reasonable requests from tenants. Toby would never and has never told a tenant "its not my problem" We deal with hundreds of properties and if we took this approach landlords wouldnt continue to instruct us and tenants wouldnt rent through us yet we continue to grow every year ...
Jun 08,2017
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Jeremy
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danial ben-heim
By: 'Freddy'
Jun 08,2017
1 people found
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Worst agent experience i have ever had. The agents at the firm are: Extremely unresponsive, taking them +3-6 months to fix anything Very uncoordinated, not being able to rely very simple messages between landlord and tenant dishonest when asked about construction noise This has got to by my worst experience so far...
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By: Warren Black
Jun 09, 2017
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Im sorry to hear that you were not happy with your experience renting a property through CityZen. We have had no formal complaint so I dont know which property or the circumstances of your issues. I would be happy to discuss the matter personally with you in person or over the phone ...
May 25,2017
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Cory Gaskin
By: 'Arturo'
May 25,2017
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The best move ever. Cory is simply amazing: professional, but friendly; expedite, but throrough. And what he says, he delivers. And we couldn't be happier with the outcome! Highly recommended....
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May 03,2017
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Gemma
By: 'Anna'
May 03,2017
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Finding a flat with these guys have been a very good experience. Cory was amazing at answering all our questions and understanding all our needs. He has been very supportive from the beginning of the process until the end. Extremely prepared and willing to go beyond our expectations in order to make us happy. Gemma helped us through the paperwork part of the process, she made sure everything was smooth for us, very knowledgeable, patient on explaining what we were not sure about and always with...
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May 02,2017
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Gemma
By: 'J + K'
May 02,2017
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We found our current property online and loved it. We were keen to act fast and within 1 day we had viewed it and put a deposit down. I can not fault how quickly and efficient the staff were in helping us secure our rental. Cory was excellent in showing us round and making sure we were happy with our experience. Gemma and the team were very quick in processing our application and extremely helpful. By far the best rental experience we have had in London. Since moving in any questions we have ask...
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Apr 13,2017
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Adriana Sieranska
By: 'Corina'
Apr 13,2017
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Hi I'm Corina and I want to say thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up! Thanks again...
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Hi I'm Corina and I want to say "thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up!" Thanks again Adriana
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Apr 03,2017
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Cory Gaskin
By: 'Carmen'
Apr 03,2017
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Cory has been fantastic helping us to find our ideal home. I wish all agents were like him, definitely an example that a lot should follow. We are very happy with the service we received during all the moving process from all the CityZen team. Highly recommended to anyone...
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Mar 28,2017
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Adriana Sieranska
By: 'Angeliki'
Mar 28,2017
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Adriana was a wonderful proffecional. From our first meeting she understood what we were looking forward and ahd a very positive attitude. She always responded our emails and had always an answer to our questions. It is really important to feel that an agent is taking care of the landlord but at the same time takes the tenant rights into consideration. We feel really safe having her as our main contact persone....
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Mar 28,2017
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Cory Gaskin
By: 'Nadia'
Mar 28,2017
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Thanks to Cory and everyone at cityzen who helped me move extra ASAP as l came from abroad and needed a place really quick . I was happy with every aspect...
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Mar 21,2017
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Adriana Sieranska
By: 'Ally'
Mar 21,2017
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The CityZen management team, especially Heinz Bodesinsky, have all been extremely helpful whenever we have needed assistance. Furthermore, Adriana, our lettings agent, is by far the most helpful and responsive agent we have ever dealt with....
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Mar 16,2017
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Cory Gaskin
By: 'Victoria'
Mar 16,2017
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An absolutely fantastic experience. Cory went above and beyond to make everything happen. Any questions......he's always available. Even once the contracts are signed he is still available. If you are thinking of renting and Cory contacts you..... expect nothing but #1 grade A service....
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As expected.
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By: Warren Black
Mar 16, 2017
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Thank you Victoria for taking the time to review our service. I know Cory appreciates it ...
Mar 15,2017
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Cory Gaskin
By: 'D.cat'
Mar 15,2017
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Cory has been fantastic through out the process of securing my new home. I had quite specific requirements and he made it work every step of the way. Even after we had moved in Cory has been a point of contact to help resolve any issues and point us in the right direction with anything regarding the apartment. If moving in the future I would only feel confident knowing Cory was the one in charge. Can't recommend enough....
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Comment on agent fees
Agents fees were reasonable especially for london
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Mar 08,2017
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Cory Gaskin
By: 'Shireen'
Mar 08,2017
1 people found
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They are very friendly while trying to renta you a property. But afterwards, they are rude and careless. They come to show the property withouth agreeing with the current tenant. They try to make as much money as possible from you when you leave through false cleaning standards and things broken by common use....
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By: Warren
Mar 08, 2017
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Hi Shireen, Firstly we have no tenancies with the name Shireen so I have no idea which property you are referring to and it would appear that you are not a customer therefore should not be reviewing us under the terms of this web site. Anyhow we always give 24 hours' notice for viewings taking place in the last 2 months of the tenancy. We insist on the flat being professionally cleaned at the end of the tenancy as it was at the start of the tenancy As for charging for broken items, of course ...
Feb 28,2017
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By: 'CityZen'
Feb 28,2017
2 people found
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Contrary to what was said by the staff at CityZen as to the other Taylor place tenant being the first to give a negative review, I would invite you to look through the reviews , as there are clearly other complaints about your agency and its management / procedures. Futhermore , I am the another tenant and agree that the management has failed to make right the heating for 6 months in a flat whilst still taking full rent. Section 11 clearly states " to keep in repair and proper working ord...
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average
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By: Warren black
Feb 28, 2017
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Once again I invite you and your flat mate to arrange a meeting with myself to discuss the issues. It would be more appropriate than trying to discuss them on a 3rd party website. Overall we have a 4 star rating because we please more people than not! ...
Feb 27,2017
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Adriana Sieranska
By: 'Yavor'
Feb 27,2017
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Adriana was very friendly and unlike most agents felt genuine and welcoming. She answered all my questions truthfully and left no doubts in me. I had a great overall experience!...
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Feb 24,2017
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By: 'Taylor Place'
Feb 24,2017
2 people found
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Citizen Estate agents have made my life miserable. Very bad agency and staff who are horrible to deal I have never any bad experience 35 years renting in london.I don't like to put people down but this agency is terrible. They took 6 months to fix my heating and charged me full price and gave me no apology for it just excuses. Terrible. AVOID...
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average
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By: Warren Black
Feb 24, 2017
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Dear Taylor Place, We are well aware of the issues in the apartment and the delay for the heating was due to the landlord/developer not acting as quickly as we would have liked him to. Its unfortunate that you found our staff "horrible" however you are the first person and reviewer that has felt this way. I'm open to meet with you in person to discuss your concerns and I note that unfortunately prior to writing such a poor review you decided not to follow our clear company complaints p ...
Feb 22,2017
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Adriana Sieranska
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Cory Gaskin
By: 'Francesca'
Feb 22,2017
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Adriana and Cory are lovely and helpful. They have really helped me with moving in and they have immediately all issues that I have raised over the first few days of tenancy. They have always been responsive and attentive. Strongly recommended....
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Feb 17,2017
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Simon Black
By: 'Kit'
Feb 17,2017
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Simon was a pleasure to deal with. He was communicative, flexible and offered sensible solutions. I would happily deal with him and use Cityzen again....
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Comment on agent fees
Willing to lower fees.
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Feb 14,2017
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Toby
By: 'Jan Man'
Feb 14,2017
2 people found
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Viewing was great. Everything was done for great efficiency. Fees were London price. Service was London standard. However slow on response to maintenance enquiries. Nail on the coffin was upon moving, I've been faced with very unempathetic and frankly unprofessional staff....
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Comment on agent fees
Reasonable
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By: Warren Black
Feb 14, 2017
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Thanks for your review, you neglected to mention that you requested to give one months notice to leave instead of your contracted two months and that you are refusing us access to the flat for viewings If you wish to discuss then feel free to call me, you have my number Just because we are holding you to the contract you signed doesn't warrant a poor review ...
Areas covered
  • E1
  • E9
  • E15
  • E2
  • E14
  • E3
  • E5
  • E8

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4 1 65 25 7 0 8 1 1 4
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Agent Fees

For our full list of fees please visit our website
Last updated at 10:07 AM 08/09/2017 by Warren Black

Complaints Procedure

Please e-mail in the first instance simon@cityzenproperties.co.uk
Last updated at 10:07 AM 08/09/2017 by Warren Black

Awards won by CityZen Estate Agents Ltd

Individual Branch Awards

Warren Black - upload your photo Warren Black
Co-Founder 11 reviews

About Warren No description set View full profile
Lauren Scrivens - no image available Lauren Scrivens
 0 reviews

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Toby - upload your photo Toby
8 reviews

About Toby No description set View full profile
Ben Britton - upload your photo Ben Britton
 0 reviews

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Adriana Sieranska - upload your photo Adriana Sieranska
 9 reviews

About Adriana No description set View full profile
Simon Black - upload your photo Simon Black
Co-Founder 17 reviews

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Cory Gaskin - upload your photo Cory Gaskin
 47 reviews

About Cory No description set View full profile
Jeremy - upload your photo Jeremy
3 reviews

About Jeremy No description set View full profile
Heinz Bodesinsky - upload your photo Heinz Bodesinsky
 1 reviews

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Gemma - upload your photo Gemma
5 reviews

About Gemma No description set View full profile
danial ben-heim - upload your photo danial ben-heim
 1 reviews

About danial No description set View full profile

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  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed


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