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CityZen Estate Agents Ltd

70 reviews
  • 3.6 /5 rating
  • 67% recommend
  • 84% fee satisfaction
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    Warren Black
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    Cory Gaskin
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    Jeremy
CityZEN Property Group, are an independent business serving the whole of London. With offices Located in both the heart of Whitechapel & Stratford�s Olympic Village in East London we offer a range of services for home owners, prospective buyers and renters coming into the property market.

Unit 3 The Chronos Building, 9-25 Mile End Road
London
Greater London
E1 4TP
02077901818

 
Website not available

Properties for sale
Properties for rent
Not a transparent agent

Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Cory was helpful and professional since day one. He was very clear in all the steps we had to do to secure the flat and promptly answered all our questions. Additionally, Cory is a really nice person which is a good bonus!...
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Sep 06,2016
Minithumbup
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Sep 06,2016
0 people found
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Had two serious buyers within a couple of weeks of going live with CityZen and accepted an offer very close to asking price. Sale now completed satisfactorily. Overall, good efficient service....
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Sep 05,2016
Minithumbup
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Sep 05,2016
0 people found
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My experience with this agency and expeccialy Cory was great. Very professional and outstanding in find the better solution for me and my girlfriend. Friendly, polite and extremely well prepared....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
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Cory is a great agent, cheerful, careful and dedicated. Truly professional, he assisted us throughout the whole renting process, making it a lot easier and less stressful....
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What agent could do to change your mind?
Average
Comment on agent fees
Average
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
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Very pleased with how CityZen knew exactly what sort of property we wanted. Often you give letting agents a list of criteria and they routinely ignore it, not so in this case. Cory (the agent we dealt with) was excellent, very professional, was quick to respond to any queries and kept us in the loop throughout the whole process. Would definitely recommend....
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What agent could do to change your mind?
Decent fees. Amongst the lowest we encountered.
Comment on agent fees
Decent fees. Amongst the lowest we encountered.
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Aug 26,2016
Minithumbup
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Aug 26,2016
0 people found
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OMG!! More than 5 stars!!! Cory went above & beyond to get me the flat I wanted!! My situation was a bit different in that I was abroad with work ALOT so from the beginning there was trust which I think helped me in getting the place I now happily live in... This in my opinion makes Cory Gaskin an EXCEPTIONAL agent! Especially after I was dealing with Foxtons who really are just sharks & have no interest in working for the customers interest, (only their pockets!) Cory showed me that not...
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What agent could do to change your mind?
Very good. I felt it's fair in today's market.
Comment on agent fees
Very good. I felt it's fair in today's market.
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Aug 11,2016
Minithumbup
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Aug 11,2016
0 people found
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Cory has been a great agent from the first time we met him. He is professional but funny, he has answered quickly and outgoing on our inquiries and he is an awesome seller I must say. Thanks to him and Cityzen, we have our dream apartment (but in our budget)....
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Comment on agent fees
No fees
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Jul 04,2016
Minithumbup
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Jul 04,2016
0 people found
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Cityzen were consistently efficient, helpful and professional. We were very impressed with Cory's commitment to helping us get into our new flat and would recommend CityZen to anyone looking for property in east London....
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Jun 28,2016
Minithumbdown
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Jun 28,2016
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At the beginning everything was very good. We were kept updated and informed. In fact communication was generally good throughout, even if the tone of emails was a little curt. We were disappointed when it came to completion however. We were handed a huge bunch of keys with the comment I'll leave you to figure it out and then we arrived at the property to find none of the keys fit the front entry door and we hadn't been given the door code. Luckily the agent was still there but thirty minutes la...
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What agent could do to change your mind?
We were buyers and not responsible for the fees so I cannot comment on this.
Comment on agent fees
We were buyers and not responsible for the fees so I cannot comment on this.
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By: Warren Black
Jun 28, 2016
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I'm very disappointed that you were not happy with the service. I am a little confused as the furniture that was left remained at your request (I have the e-mail) and the keys were not labelled therefore I couldn't tell you what each key was for. I guess you cant please everyone but I do try!....
Jun 14,2016
Minithumbup
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Jun 14,2016
0 people found
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Cory was absolutely amazing start to finish. Always professional, listened to what we were looking for and didn't rest until he found it. Have already recommended to friends and colleagues looking for property to rent and for as long we we live in London, will never look for a property through anyone else. Cory really turns the tables on an industry that is typically cut throat and cold....
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What agent could do to change your mind?
We didn't pay any agency fees on the property we rented
Comment on agent fees
We didn't pay any agency fees on the property we rented
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By: Marnie Toocaram
Jun 25, 2016
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Cory was super welcoming when we entered the agency which is always a good sign. He has been a great help throughout the whole process of renting a property through Cityzen and continues to offer support.....
Jun 08,2016
Minithumbup
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Jun 08,2016
0 people found
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Delighted with the service I have received from Cityzen over the last 10 years as a client in the capacity of purchaser, landlord and vendor. A professional and timely service always. I would highly recommend them....
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Jun 07,2016
Minithumbup
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Jun 07,2016
0 people found
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After a year of horrendous experiences on the London rental scene, Cory was a glorious ray of sunshine through the storm. From the first phonecall he was helpful, courteous, warm and excellent at his job. He went above and beyond to make the entire process as painless and efficient as possible for me. Friendly and professional, nothing was too much trouble and my questions were always answered comprehensively and promptly. It's rare to meet someone who offers such exceptional customer service ...
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May 24,2016
Minithumbup
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May 24,2016
0 people found
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We were buying an apartment through Simon from CityZen Estate Agents. He was friendly and professional throughout the purchase, providing any information needed both promptly and efficiently. He also provided us with the name of a locksmith to change the locks on the property for safety once we had completed. We would definitely use CityZen Estates if we were to sell the property in the future....
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What agent could do to change your mind?
Not applicable.
Comment on agent fees
Not applicable.
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May 18,2016
Minithumbup
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May 18,2016
0 people found
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Cory Gaskin was very helpful in finding a flat for me. I highly recommend him. He will not rest until he finds the best property within your budget. I highly recommend Cory if you are looking to buy or rent a property....
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What agent could do to change your mind?
good
Comment on agent fees
good
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Apr 29,2016
Minithumbup
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Apr 29,2016
0 people found
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Very responsive throughout the entire process and clearly hugely knowledgeable about the market and his clients. Truly enjoyable to work....
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Apr 28,2016
Minithumbup
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Apr 28,2016
0 people found
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Really helpful and professional and went out of their way to help us buy the flat we were after. Would happily use them again...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
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Apr 07,2016
Minithumbdown
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Apr 07,2016
0 people found
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Extremely rude and unprofessional bunch these guys are. They're great when you're looking for property but once you've signed the contract then your nightmare starts. They do not respond to your emails or send repairers, they ask you to do stuff yourself in the flat and then when you leave the flat, they do not pay your deposit in full but take money for nonsense such as cleaning company. * is extremely rude alongside ** , they threaten you with legal action and keep the money of deposit for lo...
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Mar 24,2016
Minithumbup
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Mar 24,2016
0 people found
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I have been working with Cityzen Estate Agents for a number of years and have always been impressed with the service....
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Mar 22,2016
Minithumbup
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Mar 22,2016
0 people found
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Very good contact with the agent, very helpful and very nice. Drove us to the different flats and very honest about their condition. Lots of paperwork thought with the agency....
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Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
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They are very friendly and positive. he will reply emails very quickly, if you have any question. I would be strongly recommend....
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Comment on agent fees
good
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
I just extended my tenancy agreement for an additional two years with CityZen. This is a dedicated group of professionals. All complaints and repairs are handled promptly and professionally by Heinz Sometimes the circumstances are out of their control, but there is always a professional and partnering attitude. One thing that speaks to the dedication of the team is that I got a follow up email at 11 PM during tenancy agreement negotiations. Defiantly, not your average letting agency! I ca...
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Feb 24,2016
Minithumbup
By:
Feb 24,2016
2 people found
this helpful
This estate agent is fantastic when you haven't signed the contract yet, once you sign the contract then all the negatives start flowing... They change the terms of the contract to what they originally send you as a draft, when you leave then trying to deduct unfair charges for cleaning and want the flat to be cleaned by a professional company when it wasn't cleaned profesiionaly before we moved in. Jeremy is especially rude and threat you with non sense and delays the deposit for no reason... W...
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What agent could do to change your mind?
End of tenancy fees are extortionate.
Comment on agent fees
End of tenancy fees are extortionate.
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By: Jeremy
Mar 02, 2016
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Pleas could you send me an email to discuss your specific issue and which flat you lived in. CITYZEN will only deal with the deposit in the correct legal manner. If you are not happy with the deductions that the landlord wishes to make based on the independent inventory reports carried out then you are free to dispute this through the deposit scheme. They will assess the evidence and give an independent decision based on this. We are not 'sitting' on your money. We will pay back all the fund....
Feb 21,2016
Minithumbup
By:
Feb 21,2016
0 people found
this helpful
We were looking for a flat and cityZen help us find ideal flat for us. Many thanks to Cory and Adriana for the help throughout the process. We are very please and happy....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
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Jan 29,2016
Minithumbup
By:
Jan 29,2016
1 people found
this helpful
Outstanding. Supportive efficient and helpful. Detailed and pro active, keen to resolve any issues. Aware of time and worked hard to get us situated quickly....
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Comment on agent fees
Thought you should have waived check out fee
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Jan 20,2016
Minithumbup
By:
Jan 20,2016
0 people found
this helpful
Cory was professional yet resinated warmth so rarely seem in real estate agents in London. As my wife and I are new parents we had a set of criteria that was essential to meet to make a happy home for our son, Cory took this on board with total dedication and helped the move that much easier. Truly I am impressed on his commitment to his clients and the professionalism to which he was able to execute to ensuring we secured the property of our choosing....
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What agent could do to change your mind?
The fees are not cheap, but they are worth every penny as you wont need to go back and forth in finding what you are looking for.
Comment on agent fees
The fees are not cheap, but they are worth every penny as you wont need to go back and forth in finding what you are looking for.
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Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
An excellent experience with Cory. Very helpful and courteous, Cory made the entire process of renting as painless as possible. Communication was prompt and precise and nothing was too much of a hassle for him....
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Jan 12,2016
Minithumbup
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Jan 12,2016
0 people found
this helpful
We were the buyer of a property being marketed by CityZen and found Simon and his colleagues to be very helpful, with regular good communication, easy to work with, efficient, knowledgeable and friendly....
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What agent could do to change your mind?
not applicable and we were purchasing
Comment on agent fees
not applicable and we were purchasing
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Jan 08,2016
Minithumbup
By:
Jan 08,2016
0 people found
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My partner and I feel very lucky that we came across Cory at Cityzen. Not only he was able to match us with a property that was perfect to our preferences but also provided us with excellent customer service. He was very welcoming even with our (numerous) questions and was always ready to help via phone or email. Cory gave us plenty of advice regarding the property market and guided us throughout the process making it very smooth especially that we were moving during a very busy period. Thanks t...
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Jan 04,2016
Minithumbup
By:
Jan 04,2016
0 people found
this helpful
Very helpful and transparent with their work. Cory is a very good agent with excellent customer service. He was able to know our needs when it comes to the flat we were looking for. No hassles during the application process. Minor errors with documentation but not really fussy about it. Flat was in good condition when we moved in. There were minor repairs needed to be done and mattress did not arrive as scheduled but not worried about it as we moved in a week later. Otherwise, all of our needs...
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What agent could do to change your mind?
Transparent with their fees. Bit expensive but understandable or expected as it is in Zone 2
Comment on agent fees
Transparent with their fees. Bit expensive but understandable or expected as it is in Zone 2
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Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
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Excellent service, great interpersonal skills, went beyond usual level of service. Credit to the agency. Highly recommend him and the agency...
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Areas covered
  • E1
  • E14
  • E2
  • E15
  • E3
  • E8
  • E5



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 31 17 4 0 8 1 1 4
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Agent Fees

For our full list of fees please visit our website
Last updated at 9:45 AM 15/01/2016 by Warren Black

Complaints Procedure

Please send an e-mail in the first instance to info@cityzenproperties.co.uk marked for the attention of Simon Black
Last updated at 9:45 AM 15/01/2016 by Warren Black

Awards won by CityZen Estate Agents Ltd

Individual Branch Awards

Warren Black - upload your photo Warren Black
Co-Founder 10 reviews

About Warren No description set View full profile
Toby - upload your photo Toby
5 reviews

About Toby No description set View full profile
Ben Britton - upload your photo Ben Britton
 0 reviews

About Ben No description set View full profile
Adriana Sieranska - upload your photo Adriana Sieranska
 3 reviews

About Adriana No description set View full profile
Simon Black - upload your photo Simon Black
Co-Founder 10 reviews

About Simon No description set View full profile
Cory Gaskin - upload your photo Cory Gaskin
 15 reviews

About Cory No description set View full profile
Jeremy - upload your photo Jeremy
2 reviews

About Jeremy No description set View full profile

Firm rankings


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Estate agents

Letting agents


Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed

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