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    EGLE Baleviciute
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    Zilvinas Bareikis
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    Alastair Murray
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    Diego Bottigliero
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    James Collinson
As an award-winning provider of housing we are proud to operate one of Westminster’s most successful estate agencies, CityWest Residential.

Established in 2009, CityWest Residential delivers a first class sales and lettings service in the heart of the capital. We are now a leading provider in the Westminster property market.

Our track record in marketing an impressive portfolio of high profile properties in the centre of London consistently means we achieve top rankings for lettings and sale
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21 Grosvenor Place
Belgravia,London
Greater London
SW1X7EA
0207 245 218

 
Website not available

Properties for Sale
Properties to Rent

Dec 05,2017
Minithumbup
By: 'Sara'
Dec 05,2017
0 people found
this helpful
Oana Marculescu did a marvellous job letting my apartment in Westminster. We had problems with the outgoing tenant not allowing prospective tenants to view unless he was in. Oana and her colleague Diego had to give up their spare time at the weekends to show people round which was much appreciated! They always kept me informed about progress, and when a tenant was found they were extremely efficient moving him in quickly. Thank you so much you two, you did a great job!...
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Comment on agent fees
They earned it this time...
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Nov 13,2017
Minithumbup
By: 'Vlad'
Nov 13,2017
0 people found
this helpful
I had the pleasure of dealing with Oana Marculescu, who pulled out every stop to ensure I will be more than satisfied with the property. After I got in contact with her everything went as smoothly and quickly as was possible. Oana has a genuine desire to give a fantastic service, she kept me updated throughout the entire process and she was always available to answer any questions along the way. I cannot recommend Oana enough, thanks for making what could have been a very stressful time seem so ...
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Comment on agent fees
10/10
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Nov 13,2017
Minithumbup
By: 'Vlad'
Nov 13,2017
0 people found
this helpful
I had the pleasure of dealing with Oana Marculescu, who pulled out every stop to ensure I will be more than satisfied with the property. After I got in contact with her everything went as smoothly and quickly as was possible. Oana has a genuine desire to give a fantastic service, she kept me updated throughout the entire process and she was always available to answer any questions along the way. I cannot recommend Oana enough, thanks for making what could have been a very stressful time seem so ...
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Comment on agent fees
10/10
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Nov 10,2017
Minithumbup
By: 'Andy'
Nov 10,2017
0 people found
this helpful
Oana was great!! She was very easy to deal with and very professional. She only showed me properties I would be interested in, saving me valuable time. I would definitely use City West Residential again....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 08,2017
Minithumbup
By: 'Cristina and Dodo'
Nov 08,2017
0 people found
this helpful
My husband and I we had a nice experience meeting Oana. She kept us updated with new opportunities, every time even after her working times. I would recommend to everyone. She is friendly, trustful and organised. We are very happy that we met her....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
By: 'Edoardo'
Nov 07,2017
0 people found
this helpful
Oana was very friendly and professional and our landlord is as nice as she said he would be. When I went to pick up keys she wasn't there but her colleagues were also super friendly and offered us tea and coffee making sure everything is in order, they make a great team....
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Comment on agent fees
Good
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Nov 02,2017
Minithumbup
By: 'Noel'
Nov 02,2017
0 people found
this helpful
I had the pleasure of being helped by Oana. She kept me updated with suitable properties, and took me for viewings after working hours. All her hard work paid, and I found the perfect flat at a perfect price. I would highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2017
Minithumbup
By: 'Ludmila'
Nov 02,2017
1 people found
this helpful
Friendly and professional, Oana found the perfect apartment for us. She made sure we were the first ones to see the flat. It was very easy to communicate with her in order to make the offer and we had the answer from the landlord the same day. Would highly recommend her....
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Comment on agent fees
Good
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Nov 01,2017
Minithumbup
By: 'Elena'
Nov 01,2017
0 people found
this helpful
We just moved in to new property and we absolutely loving it. Jurgita was very helpful and all the process was very straight forward. I would definitely recommend this estate agency....
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Comment on agent fees
good
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Oct 25,2017
Minithumbup
Zilvinas Bareikis
By: 'Ari'
Oct 25,2017
0 people found
this helpful
The office's number is very easy to reach and the staffs are friendly. one of the agents helped me with renting a flat and from what i can tell, everything was so easy and smooth. They seem also have good management team since most of issues i had were quickly sorted...
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Comment on agent fees
good
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Oct 16,2017
Minithumbup
By: 'Wood Rentals'
Oct 16,2017
1 people found
this helpful
After meeting with Oana at our property in central London and following our review of CityWest Residential, we decided to engage CityWest to let our property. I found our dealings with Oana to be open, honest and very efficient. It was a pleasure to work with her. Also we had a quick and positive outcome in letting our property at the market rent that was quoted from the outset....
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Comment on agent fees
I feel it's a fair market rate.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Zilvinas Bareikis
By: 'Kimmel'
Oct 12,2017
0 people found
this helpful
The service I received was excellent and the speed in which Zilvinas were able to answer all my queries exceeded my expectations. He was highly professional and I would have no hesitation in recommending him!...
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Oct 11,2017
Minithumbup
Alastair Murray
By: 'Becky R'
Oct 11,2017
0 people found
this helpful
I let my property through Citywest Residential and found them very efficient, they managed to find me a tenant within 1 week and achieved me a very good price. Would use again. Alastair was fantastic!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 11,2017
Minithumbup
Zilvinas Bareikis
By: 'Ozzy'
Oct 11,2017
1 people found
this helpful
The referencing process was easy and moving our new house was smooth. After two months, a friend of mine came to London from her country and I recommended this agency straightaway. They patiently helped my friend to find the ideal home for her family and she was very satisfied with their service as well! There are hundreds of doddy agencies but luckily i know who to trust....
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Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'Dr Kumar'
Oct 11,2017
1 people found
this helpful
Zilvinas is an absolute star, this is the 2nd time he has let my flat. Each time he has proactively kept me up to date, there has not been a time when the flat was empty, and he provides me with quality prospective tenants to select from. I would thoroughly recommend Zilvinas!...
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Sep 02,2017
Minithumbdown
By: 'James C.'
Sep 02,2017
0 people found
this helpful
I was waiting 2 weeks on City West to get back to me with satisfactory replies. Instead, I had to consistently call them up to be told that they would call me back in 5 minutes. This never happened. If you are a landlord or buyer/rentee who are looking to work with housing agents, I would suggest paying the extra few pounds to work with companies such as Foxtons who are extremely responsive & will deal with your request even on weekends. It's better to pay a few extra pounds than to possibly...
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Comment on agent fees
Bad
Was this helpful? Yes
Dec 28,2016
Minithumbup
By: 'Peggy'
Dec 28,2016
1 people found
this helpful
Alastair was very supportive throughout. He always finds time to listen to us and answer our requests. He made the process much easier to deal with than we had imagined. We were satisfied with the service he provided....
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Dec 09,2016
Minithumbup
By: 'Yong Zhang'
Dec 09,2016
0 people found
this helpful
I have been renting throughout my professional life and would like to congratulate City West Residential on making my home moving experience a thoroughly enjoyable one. The Staff kept me up to date through out the whole referencing process and liaised with different companies i:e home removals, builders professional cleaners, etc to make sure everything was organised on the day of my moving. I've been checked in by their inventory clerk, which was very helpful and punctual. I received my check-...
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Comment on agent fees
Decent for zone 1, just under £300.00 for everything
Was this helpful? Yes
Sep 03,2015
Minithumbdown
By: 'HONEST STEPHANIE'
Sep 03,2015
0 people found
this helpful
First of all we were dealing with so many different people it was not easy to know what was going on. We were never informed when viewings were taken place at all. We were charged extra for tenancy agreement fee of £!20 and £42 fee restration of the deposit none of which we were told about and on top they carge for vat on everything. We had to phone up for a receipt as well. The agreed fee with them was 7% plus vat but adding up all the extra charges it works out to about 9% for a le...
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What agent could do to change your mind?
we were not informed of the extra charges of TDS registration and the extra tenancy agreement fee. we were sent an emaail from migle for the amount to be deducted but we charged nearly β€š£400-500 extra. The whole business of dealing with these agents was appauling and disturbing affair. They are total fraudsters and lie about a lot of things.
Attached Files
Comment on agent fees
These agents have alot of extra hidden fees that they dont tell you about in the end they charge an extra 400-500 on extra fees you didnt even know existed.
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Feb 12,2015
Minithumbup
By: 'Alexandra'
Feb 12,2015
0 people found
this helpful
Simina is a professional agent. She found for us a beautiful flat and also she negotiate a good price for us....
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Jan 13,2015
Minithumbup
By: 'W2 investor'
Jan 13,2015
0 people found
this helpful
CityWest found me a tenant on the same day they advertised it. After offering a selection of potential tenants I was able to select someone I was comfortable renting my property too. Tenant has been in 2 months and I have had no issues. There main contact is Tom at CityWest who I have always found very efficient at providing me with information and updates. Best of all, by switching I was able to make a decent saving on letting and management fees....
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Oct 23,2013
Minithumbdown
By: 'Neptune'
Oct 23,2013
0 people found
this helpful
I have to say, not exaggerating anything but this estate agent is incredibly terrible. Low efficiency, negligence, terrible manner and bad costumer service. Due to the agent\'s negligence of informing me the exact qualifications of a guarantor, we failed to sign the contract and we ended up have no place to stay. They had charged us the admin fees and to my knowledge that means it\'s their job to provide detailed instruction for us though they failed to do that, and we paid our reference fees fo...
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Areas covered
  • NW1
  • Pimlico
  • W1H
  • Victoria
  • NW8
  • St John's Wood
  • SW1
  • W2
  • W9

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 1 13 0 0 0 1 0 0 2

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:32 PM 26/01/2018 by Zakia Qureshi

Complaints Procedure

We want to put things right - and quickly!

Sometimes when you try to complain to a company, it feels as though you are talking to a brick wall. However CityWest Residential will always welcome your feedback!

Whether you are a landlord, tenant or a perspective applicant we will do everything we can to make sure you have a brilliant experience with us. Sadly, we realise that sometimes things will go wrong. When that happens we want to hear about it. Likewise if you have had a brilliant experience with us please let us know!

We promise to actively listen to your comments, suggestions and opinions and use these to improve our service.

Making a complaint:

If you are not satisfied with the service you have received from us and feel it has failed to meet the standards we set out, you can contact our complaints team.

If we cannot fix the problem immediately we will explain why and what we plan to do to resolve the issue for you.

How to make a complaint

You can make a complaint to us in any of the following ways:

Complete our online complaint form (https://www.cwh.org.uk/self-service/make-a-complaint)

Call: 0800 358 3785
Email: resolution.insight@cwh.org.uk

Our complaints procedure

Local resolution

We will aim to resolve your issue there and then. If it is not possible to do that, the service manager will contact you within two working days to advise you what we intend to do to resolve the issue.

Complaint

If you remain unhappy you can make a formal complaint. Your complaint will be passed to the operations manager of CityWest Residential and you will receive a written response within seven working days.

Review

If you remain unhappy with the outcome of your complaint, then a review will be carried out by the service improvement team. We will write to you within 10 working days to advise you of the outcome.

A request for a review must be made within six months of receiving your response to the initial complaint and you should contact the service improvement team.

Email: resolution.insight@cwh.org.uk

The Property Ombudsman

If you still remain dissatisfied, you can make a complaint to the Ombudsman.

The Property Ombudsman Limited
Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk
Last updated at 4:32 PM 26/01/2018 by Zakia Qureshi

Awards won by City West Homes Limited

Individual Branch Awards

EGLE Baleviciute - upload your photo EGLE Baleviciute
0 reviews

About EGLE No description set View full profile
Zilvinas Bareikis - no image available Zilvinas Bareikis
Senior Lettings Negotiator
3 reviews

About Zilvinas No description set View full profile
Alastair Murray - upload your photo Alastair Murray
1 reviews

About Alastair No description set View full profile
Diego Bottigliero - no image available Diego Bottigliero
Lettings Negotiator
0 reviews

About Diego No description set View full profile
James  Collinson  - no image available James Collinson
Lettings Negotiator
0 reviews

About James No description set View full profile

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